MakeMyTrip India Complaints & Reviews

What a nightmare. I booked a reservation at lorent manor annex from make my trip.
Below are details
Pnr: [protected] booking id: nh[protected]
Room #105 was not even broomed, it was dirty, water jet in toilet was not working, gyser was not working, tap and shower were broken. Toilet paper was all wet.
On my complaint mmt said it will be resolved but was not, complained again 2nd time they refunded 1249 rs and said room would be changed. Room was not changed and no one bothered to even call.
Mr tarun [protected], who was in charge also assured room change but as usual when we are duped no one comes to the rescue.
One more thing when i ordered food from the lorent manor, the serving spoon still had food on it probably used from before. I complained at reception and the guy said take it to the kitchen, i was pissed but when i went to kitchen and told them, the guy wiped the spoon in front of me and was ready to give it to me, disgusting!!!
And top of the cherry these guys charged me approx 8300 for this.
I banged my foot on axe.😥

Am a regular customer of make my trip. I had booked air return tickets from ahmedabad to delhi on 13 may 2019 for 2 june 2019 returning on 6th june 2019 for 6 people. On 14 may 2019 i again booked a single ticket for the same return flights of the same date i.e of 2nd june 2019 returning back on 6th june 2019. But i got the tickets for 2nd july 2019 returning on 6th july 2019 for both the cases. Since 24 may 2019 i have been calling the customer care service of mmt and everytime they tell me to wait for 24 hrs to solve the problem. As an excuse they tell me that the booking logs are still not created. I dont know what this companies get by doing such fraud and gaining mear 25000/- from us. Such beggers i say. Hell with this company never in my life i would book a 25/- ticket from such goons and also will be forwarding this complain to each and every complain service station. My booking id are
NF[protected]
NF[protected]
Also my complaint number for their customer care are
[protected]
[protected]
May god give them peace by such frauds

Bhagirath Sutreja
Gujarat

I tried to book rail tickets with my account, and the money got deducted, with no booking.
Again i tried to book the ticket, this time also same thing happened.
Isn't it shameful!
Mmt charged me 2 times for something that i havent got.
The bitter part of the story is they are denying for any such transaction.
Even though i have transaction ids of well recognised and also from their partner phonepe.

I have booked tickets for delhi to norway and applied for insurance. Payment had been deducted for the same.. I received only tickets and invoice. No insurance document have been received separately.
I have checked with customer care it seems that insurance have not been applied for the same before. Even after 20 days of booking a ticket no one is checking the documents are circulated or not. Not even a single reverification regarding the documents have been done.
I took invoice for the visa application... Due to insurance document visa application got rejected. Either refund for visa appointment or arrange for my next appointment.

I have mmt travel finance of rs.200000 through capital float.. It is appearing in my mobile app and whenever i am going on the final payment page their is no option to use this credit facility. I tried more than 10 times to contact make my trip customer care and when they hear why its not appearing there. And issue is not getting resolved. When i called capital float customer care they says everything is fine from our side you need to speak to mmt customer care.

I don't know but problem is not getting resolved and feeling i am dumped by this offer.

I have also attached of website payment page.

I booked a flight from bhopal to bengaluru on 17/05/19 for rs. 6578, well the amount was deducted from my account but the ticket booking failed and so i was expecting a refund, but i never got it... I also contacted mmt support through chat and they said that you will get your refund in next 2-3 days, well it has been more than that, and i haven't.

Please help me..

Dear sir/ maam,
With reference to id’s 1) nl[protected] nl[protected] nl[protected]
We had booked holiday packages from kolkata branch office for our family with 9 people.
We always considered mmt as a company with client satisfaction as main moto. But it turned out to be myth.

We were given trip that included 11 days & 10 night. Our biggest mistake was that relying on mmt we didn’t count the day’s. I never thought that package will have date cheating.in reality we are getting 9 & 1/2 days & 10 nights.

On putting up this matter to faiza who was taking care of our trip & mastermind behind this misleading she straight way denied. We have been asking for proper itinerary from faiza since long time but she was pushing the matter & was only concerned with payments. Each time she sent itinerary with mistake’s. We always received ‘vague ‘ itinerary. On receiving day wise itinerary which was still vague we found that it was just 9&1/2 days. We wouldn’t have counted date but delay in sending proper streamlined itinerary from faiza side made me suspicious. Only to realise that that we were misguided with days.

I was informed that our flight will be early morning but not the fact that because of this we will loose a day. Mr anit sarkar was extremely rude & insensitive to our problems. Would appreciate mr. Sudhanshu to try to solve the issues but the fact remains that the matter is unsolved. May be certain things are not in his hand. But at least he had courtesy in replying & trying.

Worst part is to hide the mistakes of a “salesperson”, here a valuable client has been turned to “scrape goat “ by mr anit sarkar.

Profit motive is always important to run a company but nevertheless equal importance is trust & clients satisfaction.

A client who is paying 16 lakh for a trip will not argue for meager few amount. Clients are considered as assets in service sector but here we have been not only framed wrong but cheated too.

I understand that flights are booked, time is less but still there are other options to compensate the mistakes committed by salesperson. Instead of provide concrete solutions we were cheated.

A client bring’s more clients by reference but here u are cutting the roots only. We genuinely expect concrete clients friendly & satisfying reply.

Tried to bring to notice that such misleading are being done by salesperson to earn commissions. If mmt is least bothered about clients they will definitely take adequate action. Hopefully this issue isn’t treated as garbage because complete payment from our side is done. So obviously we are handicapped & ball lies in ur court. Still i expect justice from mmt.

Hopefully you will do needful as soon as possible.

I had booked 2 round trip air tickets from mumbai to geneva by jet airways through make my trip. (Mmt booking id nn[protected] since jet airways flights got cancelled i asked for refund on 18/4/2019.) jet airways told us that the refund procedure has to be initiated by mmt only. Since 19/4/2019 we have made numerous calls to mmt and also followed up through twitter but every time the cool reply given by mmt was that the refund was under process. Yesterday i recieved an e mail from mmt saying that since the claim was not submitted before 20/5/2019 which was the last date given by jet airways for accepting all claims for refunds of cancelled flights i was not entitled for any refund. Why should customers suffer for the inefficient, lethargic functioning of mmt as they have failed to submit my claim before the last date. Mmt does not give email id or cell no of their higher officials but the customer care toll free no officials have a standard reply of sorry for inconvenience. Whom should we approach for justice? Mmt is cheat, liar and swindler of our hard earned money. They must have got refund from jet airways but they are using our money

I had booked return tickets of Jet Airways, New Delhi-Lyon with MMT, Booking ID: NN[protected] . Since that day MMT has created false helplines that are just pre recorded messages and several facebook messages which have served no purpose. The worst is that they are harassing the customer by closing all communication channels and have deactivated our cancellation links and refund links.
As per Jet Airways, we can approach them only if we made a direct booking and as per sales contract MMT is liable to send refund or at least replace our tickets.
The ticket as well as the only mails received in april are attached.

I have a booking vide nh[protected] with a hotel booking in puri starting 28 may wherein the hotel reception is insisting i cancel my booking as because of natural calamity they cant accomodate guests still. I have made calls on 22nd may followed by email on 23rd may for a full refund but there is no response from mmt team at all. Really poor customer service.

Refer to booking id, during booking i had mentioned both the child age 8 yrs, and make my trips charged me amt and i have paid full amt, during check in hotel, hotel asked me one extra bad for one child 800 rs per day
this is very bad experience with me and i will go to legal for that,
you just think, if my child is an age of 8 yrs why i give wrong details to you where i know that in hotel, can be known that child is not 5 yrs,
i want to tell you that i have given correct details according i have paid full amt, after that this kind of cheating you have done with me, i will circulate your bad experience to all social media bcz all the people can know how you are cheating the customer, i need full clarification for that and pay charges to hotel by yours,
Room also has shown for 4 ppls ( 2 adult + 2 child ) can accommodate, where as we check in we have been given other room, pics are attached, urgently clearly on that

I had booked a room for my old parents at akanksha inn, rajahmundry for 2 nights using makemytrip. I had paid the entire amount and got a confirmation voucher from makemytrip. When my parents reached the hotel, they were told that there was no reservation in their name and that the hotel did not even have a tie-up with makemytrip. When we called mmt, they did not even have an explanation for this. They said that they would refund my money, as though they were doing us a favour.

The hotel asked us to file a complaint against mmt as this was a clear case of fraud. It looks like mmt is cheating people by taking money from them even when they do not have a reservation. My parents somehow managed to make an alternate arrangement for their stay, but what if this happened for a flight booking. I can't imagine going to the airport and finding out that the ticket i purchased is invalid. I would never recommend anyone to use mmt for their hotel/flight bookings

Respected sir,
I, shailesh s. Zaveri, booking id for singapore - nv[protected] and booking id for malaysia - nv[protected], had initiated a visa application process for singapore and malaysia as a group of 9 people including me have planned a trip for singapore and malaysia.
The required documents all of the 9 people for singapore visa process had been submitted by me via courier on 7th of may, 2019 and the people at make my trip office had received it by 8th of may. Inspite of that, till date we've received only 4 out of 9 visas of singapore while for the remaining 5, we've contacted the mmt support team and they aren't able to give us a proper status of remaining 5 visas. On asking the singapore counsellate, mumbai today, they say that the application of visas for remaining 5 applicants bearing a certain passport numbers hasn't been received. Seems their application along with their passport has been stuck somewhere. And still all 9 o[censored]s have got to apply for malaysia visa which is possible only after we get back our passports as this requires a scan copy of passports to be submitted to malaysian counsellate. Our trip is supposed to begin at 29th may with only 8 days in hand and we're stuck in between with neither singapore visa nor malaysian visa in our hands. As we've only 8 days remaining, i request you to take this matter very seriously and deal with it urgently. Also i ask you for a favour. The favour is that i request you to scan the front copy containing photo and the back copy containing address of the remaining 5 applicants whose singapore visa isn't yet made and please send those scanned copies to me as soon as possible (Probably today) so that i can further initiate the process of malaysian visa. I had told the malaysian agent to collect the scanned copies of passports from your office itself as the passports are stuck there but they aren't doing so. Everyday i call them 3-4 times and it takes my 2 hours on the call. I've done all the flight and hotel bookings for this trip and now non arrival of visa in time would cause a huge deal of loss to us. I am quite disappointed by the service of make my trip.
I kindly urge you to deal with this matter and give me a positive response within tonight or tomorrow morning. The agents handling singapore visa process from mmt is rohit kumar singh and for malaysian visa is manjulata.
I request you to kindly deal with my pending visas and make them available to me within 2-3 days and please send me the scanned copy of those 5 passports which are stuck byc today evening.

I am paying 1 lac inr for 3 day holiday package to munnar from bengaluru.
When i later double checked separately booking the hotel/food/air tickets it wasn't matching and looked i was heavily charged.

I asked my travel partner (Mmt) vibha to explain but she wasn't able to provide any information and just did not bother even to call as courtesy.

— original mails sent to mmt —

I am really disappointed that my query hasn't been responded.
As a customer i need to know where my money has been spent, at least some reasonable response i should expect.

I understand i made huge mistake booking this deal through mmt but i wasn't expecting such non-cooperation unprofessional attitude from mmt.

Really disappointed!

Let me explain how i calculated package cost when i checked individually on makemytrip site couple of days back (Unfortunately little later after booking)-

For 2 adults + 2 children (11y, 4 y)

1) return flight (Bangalore - cochin - bangalore) - 35k
2) hotel with 2 meals (Breakfast + lunch/dinner) - 30k (Amber dale luxury hotel - superior mountain view)
3) taxi per day for 3 days - 3 x 4k = 12k

This comes out to be total 77k, i am not sure where my extra - around 22k money has been used while booking by makemytrip.
I have been loyal customer to makemytrip but first time booked holiday package though i learnt my lessons.
Please check your end if anything can be done, should have i negotiated before booking?
But i completely trusted makemytrip as my children wanted few days off with me.

Any explanation from your side would be great help, otherwise can you still give me makemytrip vouchers so that i may use in future.

I know this is only a genuine request, beyond that i trust judgement and decision at makemytrip side.

Regards,
Abhishek bajpai
[protected]

On 4th May 2019, I had booked hotel at Surat for two nights (5th & 6th) on "Make My Trip"
after paying full applicable charges online. The details shown at Makemytrip website
reflected ample parking space - photo attached. Upon reaching the hotel on 5th
with my vehicle, I discovered that the hotel has a dispute with building
owner as a result you are not allowed to park your car even for offloading luggage.

I immediately called Makemytrip helpline for alternate arrangement or cancellation, who
promised to call back. Three more calls in next two hours in broad sunlight asking
for directive were in vein. Now I can not make my own hotel arrangement.
I was forced to make my own parking arrangement. Upon returning home,
I have sent ample mails to Makemytrip for resolution to which there is no response.
I expect full refund of paid amount with compensation as other amenities were also substandard.

I had booked room on 13 May, 2019, in Deluxe Double category for the above mentioned booking id for hotel in kuala lumpur as we are family, when it was booked it showed the same category but when i downloaded the voucher sent by mail it showed Deluxe twin, kindly go through this issue as i have complained 4-5 times but there is no response from mmt, attached screenshot for your reference.

Thanks
Dr. Saumitra
[protected]

I was in desire to travel from Patna to kota.so I chooses to book tickets from makemytrip app. But due to technical problem it failed twice and my money deducted twice.i was told that I would be refunded till 20 may.but yet I am not refunded kindly refund my money back.i am so hopeless now.its a cheat.i also tried talking to helper Myra and Kunal on mamemy trip app. Kindly refund my 1960 money back.i would be grateful to you

This is with regards to our refund for Booking ID: NN[protected]. There was an emergency medical issue for which one of the passengers could not travel. Tickets were for Feb'19. When we reached out to MMT, you put your foot down and told us to sort out same with the airlines. We did so and airlines confirmed that after deduction, the refund has been processed to MMT since they were the intermediaries.This was in March. We kept following up with MMT cust support. After almost a month we got a mail that there were further deduction by MMT and refund will be issued on 2nd Apr within 12 hrs. For every hr of delay, MMT wil pay INR 100. Pls refer to the mail snapshot that I have attached. Not from 2nd Apr to 19th May'19 - refund still not proecessed.Every time I call up cust care, they keep me on hold for 10-15 mins and then I have to narrate the whole story and prev communication details only to be told that they are working on it and it'll take 24-48 hrs. How many 48 hrs have passed in between is something the reps clearly bypass.
Now its my money and if airlines has given it to MMT, on what basis are they holding on to my money for so long?This clearly shows your intention of cheating customers when it comes to monetary transactions. How come you boast so much in television and other media of good service, refunds etc.

We have received bill from make my trip (Tax invoice for your booking - [protected].) for hotel booking at vadodara on 15th may 2019 to 16th may 2019.
The bill does not mention my gst no inspite of mentioning it at the time of booking hotel baroda residency at vadodara.
Already complained to customer care of mmt on 17.05.2019
I have sent mail to the hotel many times but they have been sending the same bill without mentioning our gst no and not rectifying the bill.

I've booked flight ticket from makemytrip on 10-april-2019 from delhi to amritsar and after few days i got to know that jet airways are not operating due to their financial crises and they are staring refunding amount. I called makemytrip customer care[protected] on 18th of april, they told jet airways are not operating and we are proceeding your refund and you will get refund soon. Refund request was initiated on 18-april-2019, refund amount is 8794 + 4347 = 13141 rupees. After few days on 26th of april 2019 they refunded 7977 rupees of one ticket. It is being 18 of may today and still they are saying that refund will be process in 7 days and 7 days has not been completed since last two weeks. They making fool again and again and not refunding the amount. I've attached my tickets below.