MakeMyTrip India Complaints & Reviews

I'm trying to change the travel dates for a booking that I had made through MakeMyTrip. When I'm trying to do it through online webpage and mobile app it is giving an error message and asking me to contact the customer care support on the number [protected].

Funny thing is that when I'm trying to reach out on this number, there is no way I can talk to anyone. There is no option at all. All you can hear is the IVRS prerecorded messages which again asks you to go to webpage or app to do it. Apparently, there is chat option. But there is no human interface. Its a chat bot which redirects you to the website page which is of no help.

I dropped an email also but it seems that no one reads the emails anymore. It sends an auto-reply again directing to the same webpage.

Hilarious!!! But highly frustrating. There is noway I can reach out to MakeMyTrip to convey this problem and get it resolved.

I took a bus journey from varanasi to delhi on 25.3.2019 through rs yadav travels, tickets for which were booked using makeymytrip (Mmt) under "on time guarantee (Otg)" policy (Booking id nu[protected]).

As per otg policy of mmt, a customer is entitled to get 25% refund in case bus departs more than 30 minutes late form originating stop (In this case, varanasi).

My bus was scheduled to depart at 6.50 pm from varanasi, while the bus actually departed at around 9.15 pm; which is approx. 2.5 hours delay in departure.

Thus, i raised a complaint to mmt on 25.3.2019 itself for claiming the compensation of 25% refund as per their otg policy; and have been following up with them regularly for the same. However, they have been stretching the matter sine then. Initially they denied existence of any such policy and when countered by me, they accepted the policy, but claimed that rs yadav travels is not covered under this policy. Again their false claim was countered by me with screenshots taken from their official app. On this, they assured to investigate the matter and get back to me. However, i am still awaiting any resolution to my complaint. As per their policy, standard time to resolve any complaint by mmt is 72 hours and it has been more than a week, but no considerable progress has been made in my case.

Attached herewith are some of the screenshots, verifying my claim, whose description is as mentioned below:

1. Jpg: mmt app screenshot showing details of "on time guarantee (Otg)" policy of mmt, as per which, a customer is entitled to get 25% refund if a otg bus operator's bus departs more than 30 minutes late from the departing city.

2. Jpg: mmt app screenshot showing rs yadav travels bus departing from varanasi to delhi at 6.50 pm is covered under otg policy of mmt.

3. Jpg: screenshot of bus position as at 8.06 pm on 25.3.2019. The screenshot clearly shows the bus has not reached varanasi till that time. Further, as per my conversation with mmt executive at 7.41 am on 25.3.2019, he himself has admitted that bus will reach the departure stop at about 8.30 pm.

Request you to take some action in this regard.

Make my trip has given me a mmt travel finance of 200000inr through capital float.. It was appearing in my mobile app and wenevr i tried bookingbthe option showed me in final booking page.. And from today its not appearing in my booking page and i tried more than 50timea to contact make my trip customer care and when they hear why its not appearing there.

Virendra singh
[protected]

Myself Priyanka, studying in Delhi had a medical surgery on Apollo Hospital.My mom came from my hometown to Delhi to take care of me.My mom's return flight was on 3rd April and I rescheduled the flight to 6th April.But unfortunately the payment has deducted twice, 31st March (2*7229)(NF[protected]).
After that on next day I called customer care to refund it back but they made me fool and I gave my ATM card details and they looted 29, 997 from my canara bank account and 4999 from my sbi bank account.(note- I didnot provide them my OTP)
Please investigate this otherwise I will take higher order case against mmt
The customer care no who looted my money - [protected], [protected]

I have unfortunately lost my father and would like to cancel my holiday due to this. Despite repeated calls and emails to the team there has been no response and i have spent hours trying to reach them. I would like to cancel my tickets and recover my money but there seems to be no sense of responsibility or care for customers concerns. As a travel company it is appalling that you are not reachable by email or phone and expect all queries to be answered by live chats/website faqs. This is unacceptable and i would like to lodge a complaint against such irresponsible companies.

I had very bad experience of booking a ticket from make my trip website on 31 march, 2019

I searched for ticket from delhi to sfo on 3 may and nyc to delhi on 16 may 2019, the best option i found meeting my requirements was swiss air flight combination which were costing 147526 rs for two pax

I completed all actions to book the tickets and payment was deducted from my credit card account. After that the website announced that booking has failed and i should try some other airline and money will be refunded in three working days.

The whole episode shows the rubbish being created by mmt in the name of international bookings. It is now clear to me that the failure happened due to your website having outdated information on air fares (It still has that fare listed). This could even be an attempt to attract hits on the website to show some false data on your business

Just imagine if i try again and same thing happens, all my credit card limit gets blocked and i cant book anything till the refund is recieved. All happening due to no mistake of customer and all because of your poorly maintained information base.

I would request mmt to stay out of international air ticketing till you are not able to correct this situation. No doing so will result in problem to more and more customers and will bring bad name to mmt

Hi,

My booking id: nn[protected] and there has been a change in the airline schedule and the timing of my flight has also been revised. Initially when i booked the ticket from delhi to amsterdam, my layover was for 6 hours but now after the revision my layover is only for 5 minutes in which i can't change terminals and board my connecting flight, so kindly suggest an alternate itinerary asap. I have already raised this issue with the customer care team but i am not getting any resolution. This is really annoying as you need to give me alternate options asap as i can't get it from the airlines directly.

I have been following up since the time i got to know about the change but i haven't received a resolution yet. Could you please look into this?

I had booked bus from bangalore to shivamogha on 30 march night at 11:3 pm through makemytrip, i changed my mind and tried for trip cancellation at 11:5 pm with the link given but the link was showing error.. And i called customer care. Then one person picked the call and he started asking all details regarding the trip.... Later on he told he will refund me the amount.. Then he told me send me otp and all... Later on once i started to refuse, he started calling from different no and started asking for upi i'd and password also the account no. And once i got to know he was hacking my bank account... I didn't reply or receive the call... It was horrible situation... I have all the details and also call records. Pls take appropriate actions over the issue and pls refund me the amount. My trip id is nu[protected]

My booking id is NH[protected]
I have booked hotel in Dalhousie for 4th April but due to sudden change of plan i replanned my trip for 25th April.You offered me to modify date at cost of ₹3000, I modified and got charged of ₹12000 so in total all i had to pay was ₹19000
Is it a joke? why i pay my hard earned money in such a way. I didnt get support from customer care as well.I am seriously considering to lodge a formal complaint in consumer forum regarding this.
sarthak gupta
contact no[protected]

I had cancelled my international trip on 21st march, 2019 owing to my mother's sudden cerebral stroke, hospitalization, subsequent surgery, prolonged ventilation, tracheostomy.

Makemytrip owed me the refund amount of inr 27, 002 (Against the original amount i paid of inr 51, 000) in 12 hours. Till date (30th march, 2019, 4:01 pm) the refund amount has not been credited back to my account. Calling up makemytrip customer care i learnt that they processed the refund only on 29th march, 2019 (That is yesterday) and it will take 3 working days for the amount to reflect in my account. My e-ticket number is 235-[protected]-36 and my makemytrip booking id is nn[protected].

While makemytrip was prompt to deduct a huge cancellation fee but does not bother to pay more than inr 1000 as a delay on their part for refund delay.

At a time when i needed all sources of funds including the card i used for booking, this delay in refund is causing me severe grief and distress in my time of dire financial needs.

Is this not absolute poor and pathetic and deficient service from makemytrip??? How can a company as big as this be absolved of any financial penalty for their deficiency in service?

Regards
Prabhanjan

Booked my flight tickets on mmt app for booking id nn[protected]. I had to reschedule my flight dates, however it's not happening on the app due to some bug. I've tweeted about the issue, but the responses are so delayed that the revised flight rates are also surging. Please resolve the bug or help me with a customer service executive to resolve this issue asap. I am unable to do anything here.

Hotel address provided by mmt on ur site is 60km away from actual place. And the address u sent to us on whats app ia also wrong.. And i tried to contact u and no numbers were working and no numbers have been provided in the booking message.. Why do u promise to stay with customer and solve their problem in 1 hour when u have left 2 females in an unknown city with no contact and completely wrong address which was 2 hr journey from the place i booked.. U expect ppl to travel at 8pm alone? Please. Contact [protected] asap.

Hello,

What is the status of my refund for the booking id - nn[protected]?

I still haven't received my refund on to my credit card. It has been more than a month since i did the cancellation on 21st feb 2019. You havent even cared to inform me about this delay.

Please let me know as soon as possible. What is your compensation plan for the delay?

Regards
Rajeesh

We have planned europe trip for 5 may 2019 group with family from make my trip. Our visa is rejected and our booking was under visa protection plan.
That means if visa is rejected they will return booking amount rs 1, 20, 000
But now they are making new rules and not giving any refund.
I asked them to give alternate trip but they said that too not possible....

I have booked one holiday (Singapore and bali) with makemytrip and had cancelled one ticket from singapore to new delhi and it was refunded by indigo on 7th dec'18 and refund amount was 10882 but mmt refunded me 4500 in feb and rest amount is still unpaid. I am following up from last 2 months on the same and daily they use to say that team is not responding or they are working on issue.
Booking id : nl[protected]
Pnr of refunded ticket : slrfmh

Email from indigo : with reference to your email, we would like to inform you that under the booking reference number/pnr slrfmh, an amount of inr 10, 882 has been processed on 7th december 2018 as refund to the same agency account which was originally used at the time of booking.

I booked an international flight in makemytrip.com with booking id: nn[protected] for 3 months duration for 2 people. I have selected apollo munich travel insurance during booking.

After booking was confirmed, i never received any insurance policy document and on too much followup after 4 days, mmt came back with a policy for one person and that too was incorrect and was only for a month rather than a 3 month travel period....

I had tried booking flight through Makemytrip on 25th March 2019. The payment made was through amazon pay for Rs 2212 . In the first attempt the amount was deducted but the tickets weren't booked. I received a message from Makemytrip confirming that the amount was received by them and no further action has been taken since last 4 days. A standard refund time of 24 hrs to 5 days is expected.

Additionally the so claimed 24*7 chat support doesn't work, pathetic service and delayed response also have no curtesy or patience. Doesn't have any fixed time to communicate and expect us to be available 24*7 the request was closed within 5 mins of no response. No other means to get in touch or communicate with them. Highly disappointed

A timely refund of Rs 2212 expected, Ref No : NF[protected]C2, Date : 25th March 2019.

For any delay should also be compensated to all the customers for the inconvenience caused.

I have booked hotel Rock Regency in Mount Abu with booking ID NH[protected]. Check in date was 24.03.2019. As i need to leave early to Ahmedabad, we woke up early at 5.30 AM. But hot water was not available in hotel. When i asked the reception for hot water, he informed me that hot water will be available after 6.45 AM only. Generally all hill station are cold, so 24x7 hot water required. So we 7 people departed without bath and checked out at 6 AM on 25th morning.

At 6 AM, i did not feel to call MMT customer care. So I called MMT castomer care at 12.22 PM for registering the complain regarding the problem. At that time one madam was online and she informed me that she will call me before evening. But i did not received any reply from MMT.

I waited up to 26th evening. Then on 27th morning at 06.08 AM, i have again called to MMT and talked with supervisor. He informed me that i will call you by today.

Then after i have not received any reply.

Again at 9.18 PM, i called to MMT and they told me that we can provide future travel voucher of Rs 1000.

Because i am not satisfied with 3rd class services of MMT, not getting resolution after more than 72 hours of complain, now i am registering this complain on consumer forum.

MMT is unable to resolve customers issue and doing cheating with customers.

It is necessary to take strict actions again MMT

You are allowed to call me on [protected]/[protected].

Sir good evening. On 23rd night we reserved two sleeper berths from vijayawada to visakhapatnam for 10:50pm service. On kmbt travels. But service is cancelled. No information about cancellation.. At around 10:36 pm we got alert msg from the travels stating that come early to the boarding point. We waited there up to 1 clock during night time along with my wife. We struggled alot. We cancelled everything. We have lot of loss both money & mentally. The worth tickets is 1408 rupees. I reguest you refund the money before i take legal action against you. If required i can submit all the evidences. I used rbl credit card for transaction. Expecting the earliest response.

I wanted to cancel booking ID NF[protected]. I contacted on toll free no, only recorded voice facility is available, they have send link to my mobile and email for cancellation. I tried link https://mmyt.biz/2JuUiDB, but in this site, it mentioned that I have not booked any ticket. I contacted customer care, but facility to talk with customer care officer is not available.