MakeMyTrip India Complaints & Reviews

We have paid gst for all the trips booked through makemytrip, but now while filing the returns, we notice that the bill is not visible on gst site. We tried all the possible makemytirp contact nos. For clarification, but either the nos. Are wrong or they are only for booking or they are not answering our query. They just keep on transferring the line.

I booked hotels in munnar on 17th and 18th of april. I cancelled it on 11th of april and my refund amount didnt get reflected to the account which i used to pay for the hotel. These cheating makemytrip credited it on their wallet. Now i called them and complained and raised a refund. The next morning i checked my cash wallet in mmt the money is not there and it didnt credited to original account which i used for paying. Now they are telling the money is with makemytrip wallet their account and will depsoited to my account in 3-7 working days. I already waited 7 days nothing happened. These makemytrip basatards habe no right to hold customers money to their account.. Im gonna lodge compalint in high court and u farus have to pay conpensation for the mental torture u gave to me.

I made a booking through make my trip website on a jet airways flight. My pnr number is qwhnat. I had booked under zero cancellation policy. On 21 march 2029 i cancelled my round trip delhi mumbai delhi. I was promised that i will receive my refund within 7 working days. But now i am told that i will receive my payment only after the airline refunds them the amount. What is the use of zero cancellation policy if mmt is not responsible for my refund.

I recently booked a flight from ahmedabad to lusaka, zambia then decided to cancel it 2 days after because something else came up, now i've requested for my refund and nothing has been done about it. I was advised to send an email to [protected]@makemytrip.com which i did but nothing has been done about my issue, i've not got my refund or heard from them, instead i get an automated email response. Kindly assist me.

Dear concerned,

This is regarding my international tickets booking for the vacations having following booking ids on 22nd feb, 19 :

- nn[protected]
- nn[protected]
- nn[protected]

These bookings were done for jet airways & there has been news that jet airways has suspended their international operations. We are in a fix and totally stranded as we have already planned everything & done our hotel & other bookings. Overall my 5 lacs are on stake & i want an immediate solution from makemytrip to arrange tickets on the same sector with an alternate airlines. Being an old customer & the repute makemytrip commands i am looking forward to a positive & instant response for my concern.

Rgds,

Gagan kapoor
+91-[protected]

This is a follow up email regarding processing of our visa application pending before bobby nagar. We have forwarded our documents to mmt on a trust basis further we have sent many emails for confirmation on receipt of documents. However there is no response from visa department. We have booked tickets for singapore for25 th april if anu non compliance happens than mmt shall be solely responsilble for that. Please get our visa’s done at the earlies

I have booked my ticket through make my trip website, bus name universal bus, pnr number: ubs86676, bangalore to sattur, 5 april 2019, 6.45 pm, seat number: e3. This bus was cancel by universal travels, ticket amount not refund yet. Please return my amount early as possible. Thanks.

The above massage is clearly explained, what details you want to proceed.
Please return my money early as possible.

With reference to audio clip that we sent you, your executive confirmed that there was no baggage allowance information mentioned on our E-ticket. He asked us to email our e ticket and payment slip for extra baggage and you will reimburse the amount because it was your mistake that baggage allowance was not mentioned on our E-ticket.
I have been taking follow up every alternate day. Every time i talk to different representative and i have to explain them whole scenario each and every time i am given same reply that we are forwarding your complain our executive will get back to you within 24 hrs and days go by but i receive no one calls from your office. If this is how you are going to treat your customer then this whole thing should be made public.
Kindly revert within 24 hrs with positive response.

Booking id: nf[protected]
I had done my flight booking on the mobile using makemytrip app. On the dash board it was advertised that upto rs1000 discount shall be available if payment is made using hdfc credit card. I made payment through hdfc credit card but have not received any discount. On enquiry i was told that i had not applied the discount code. On the mobile app there was no mention of applying any code upfront. Only requirement mentioned was to make payment through hdfc credit card which i did. It is only on the desktop version code is available upfront. There is also a link https://support.makemytrip.com/MyAccount/MyIncidents/NewComplaint
Mentioned for making complaint, which doesn't open any thing.
I am eligible for discount of rs.500.00 on my booking which should be refunded in my credit card account.

Hi,
I had booked round trip flight jet airways (9w-433) and indigo airlines (6e-459) from bom to ixe, although e-ticket showed as it is confirmed later both the flights got cancelled and also no money was refunded. Kindly requesting you to refund money asap

Flight details:
1. Booking id: nf[protected]
Date: mon, 15 apr '19 - mon, 15 apr '19
Flight: jet airways (9w-433)
Passenger name: anil calistus dsouza
Pnr : tsdyvg
E-ticket no. : 589-[protected]

Flight details:
1. Booking id: nf[protected]
Date: mon, 22 apr '19
Flight: indigo airlines (6e-459)
Passenger name: anil calistus dsouza
Pnr : vy4cqb
E-ticket no. : vy4cqb

MakeMyTrip issued us wrong tickets for international travel after taking full payment. On returning back, airlines not found child name in their system. On complaining about long they issued stand by invalid boarding pass without seat no. and Manipulated PNR. On communication with MakeMyTrip, they have agreed of their BIG MISTAKE but not refunding the amount.

We have to purchase all new fresh tickets worth Rs.185000 for next day flight as MakeMyTrip is giving us tickets after 10 days and we do not have visas to stay back for 10 long days at the airport.

Enclosure:
1.Child invalid stand by boarding pass issued without seat no and changed PNR No

2. MakeMyTrip Apology Email

I had booked a holiday package through mmt nl[protected] to singapore from mumbai on 05.05.2019. I had been assigned a relationship officer ms. Deny davis. On 11.04.2019 i received a message from make my trip that my jet airways flight has been cancelled from mumbai to singapore and i need to claim the complete refund through mmt. On enquiring about the same through my relationship officer, till date i have not received a single response by when i will be provided either alternate flight options nor have i received the refund amount or any process to retrieve the refund amount.
An initial amount of inr 77000 has been taken from me and i am stuck with mmt now, neither i am able to cancel and get refund nor any alternate flight options is being given to me.
I have written several mails on customer helpline, called up the help line numbers but even after 04 days of cancellation of my flight make my trip has not updated anything.
This is my final try to get a response from makemytrip after which i shall need to approach the consumer court to get the updates.

Dear sir i hv book my bus ticket of saini travels from ahmedpur to amravati on 14/04/2019 and the dept. Time is 10:30 bt until 12:15am bus has not come and there is no contact from saini travels operator n because of my imp work i book cab n going to amravati with fair 8000 rs.
Because of poor service i hv mentally harrased. Refund my ticket booking amount and cab fair amount otherwise i file a compliant in court. I m mentally so distrubed. I can't understand what to do i hv contact to costumer care for 4 times but they won't help me. I hv all detail which u want. Thank u

We have booked a cab by make my trip from rishikesh to delhi on 13/04/19 for 14th april 2019 at scheduled 11 am. We have got otp and driver details at 2 hours before and requested him of he can come early and pick up us. But inspite coming early he came one hour and fifteen minutes late.
Driver was not able the use the gps and he was very new. We started at 12.15pm and reached at 10pm to dwarka new delhi which was almost five hours late.
Make my trip services are pathetic, drivers are not professional.

Dear make my trip team,

My self gopinath. I had book flight ticket on march 3 2019 mumbai to chennai. My booking id nf[protected] and flight number 9w 463 jet airways and it's confirmed ticket. Last friday i got one message from your side. Due to operational issues your fight is cancelled and your amount will be refunded. I try to contact last two days to your executive but they are telling system is low kindly contact 2 hrs. Yesterday i got one message from jet airways your flight is rescheduled 9w2414 at 8.35 pm. Today i call for your team discuss with flight rescheduling. But they told already we are cancelling your ticket that amount will be refunded.
How can your team cancel my booking without my confirmation.
I don't need the refund amount.
I need the same day flight booking ticket.

Kindly understand our situation. Make my trip experience is very worst. Your executive also not respond properly.

I have really frustrated from you guys about the mmt travel card i am trying to contact your customer care team for this no one is telling me anything. This is what you guys are doing with customers.

I have applied for mmt travel card but till now no updates related to it. I am really not getting any updates from your sides. Call me on [protected] or mail me in [protected]@gmail.com

I am attaching the picture of that, revert me soon on this.

This letter is with reference to the cancellation of the jet airways flight that was bound to fly from cochin to delhi on march 22nd 2019. The ticket was booked via your portal on february 8th. The flight was cancelled and rebooked twice. The jet airways office booked us into air india flight for the same day and the day before our journey, upon enquiry in the airport, we came to know about the cancellation of the flight.
The jet airways officials requested me to do the online cancellation of the ticket first and then to write to your service wing about the full refund of the ticket charges. As per their advice i cancelled the ticket on 22nd march morning and i have been refunded an amount of rs.624/-. Since the issue of our not flying is solely due to the cancellation of their flight. The authorities had given me a sealed written receipt for full refund. I am hereby attaching the scanned copy of the receipt along with the mail.
I thereby request you to kindly refund the full amount of the flight tickets.

Make my trip customer e ticket :nf[protected]
Cancellation number :inr[protected]

Anticipating a quick and positive action for my grievance.
I have been repeatedly trying to contact ur office... But no use.

Hi,

Yesterday 11th april 2019 i booked the spicejet flight ticket from my makemytrip account but without getting confirmed ticket booked, money of rs. 5, 520 has been deducted from my account.

Can you please look into this issue and please return my money back so that i can re-book my ticket once again.

Makemytrip account id - amarendra. [protected]@gmail.com
Booking ticket from bengaluru to delhi
Using netbanking through kotak mahindra bank account. The reference no. [protected] for bank transaction.
Mobile no. [protected]

Please kindly reply and please help me on this issue how to recover my money.

Thanks and regards,
Amarendra moharana

Worst experience in online flight booking with makemytrip. This site is utterly unprofessional, irresponsible and is cheating the customers. I had booked a flight ticket for kolkata to hubli. It is one stop journey. First trip is from kolkata to chennai with spicejet and second trip is from chennai to hubli with indigo airlines. Spicejet has cancelled the flight and offering me refund for trip of kolkata to chennai whereas there is no change in trip from chennai to hubli. I contacted with makemytrip for help but they simply denied any responsibility and asked me to bear the losses. My booking id is nf[protected].

I booked a cab vide nc[protected] for going to jaipur on 25.02.19 from make my trip.com (Mmt). Driver though little late was there. But his name, his phone no and his car no. Were different from the one we were given by mmt through sms. Car was very dirty, it was virtually stinking, and its tyres were flat. We still proceeded. On the way we had 3 punctures and in two cases tyre tubes were found unrepairable and new had to be put in. Of course i advanced the money. When jaipur was hardly 28 km away, its cng got exhausted. We took 8 hours to reach jaipur instead o[censored]sual 4. I still thank almighty that we were alive and safe otherwise mmt had put us in a virtual death trap.. We both are senior citizens (78 and 72 respectively) one can imagine how much we were tortured mentally and physically by this road trip to jaipur.
On return i filed my complaint with mmt and asked for total refund. Company is dilly-dallying.