MakeMyTrip India Complaints & Reviews

Yesterday, i done a booking from mmt aap but failed, and amount was deducted from my account one account of boi (Rs 2008) and 2nd is kotak bank (Rs2008), both transaction done with the help of amazonpay, but amount not refunded yet. I booked two times but not completed, my amount was deducted of (Rs 2008, 2008) two times please help for this issue.

We have experienced a lot of wonderful tours outside india too with the help of makemytrip services like mauritius, singapore, dubai. Now we need your help & support to make our this tour of “bali, indonesia” good too which is having reference # nl[protected] booked for a period from 15th sep 2019 to 23rd sep 2019.

Here, escalation point is that same service provider i. E. Makemytrip is providing same services at different prices. The package (It is having roundtrip flights, hotel stay & a single sightseeing) which i have booked today on dated 24th mar 2019 costs me inr 55564 but when i am looking the individual rates for flights then that cost me inr 34498 (Pfa 1st snap fyr) & hotel stay cost for 7 nights is inr 5328 including taxes (Pfa 2nd snap fyr) which means makemytrip is charging me 16k extra for the same services for the same period. This i believe is totally unfair to not only with regular but with any customer as nobody looks for package for higher cost.

Not received etkt by email & by whatsapp after paying inr 64000/ apx no communication possible by email/ online/ through their mobile app / customer care tel no customer care recorded voice as well as reply on email i'd says go on line but on line support says to communicate customer care. If etkt not provided the travel will not be possible it is outright cheating if etkt not provided

Booking id nf[protected]
On 24th march 2019 i was just checking the airfare mumbai-bangalore-mumbai. My credit card details have been saved in makemytrip account for easy payment. For my surprise, while looking for the fare for the above mentioned sector, suddenly these tickets have been booked by automatically selecting my credit card and otp. An amount of rs.5349/- has been debited to my credit card account.

Automatically reading otp from the mobile is illegal.

I immediately called the customer care and registered a complaint about this. I was told that their it dept will look into this matter and i will get a call back within 24 hrs. But i have never got a call back. When i try to contact them now, i am getting a msg saying that their team is busy handing jet air customers and the line gets disconnected.

I request your help in getting refund of rs.5349/- to my account immediately.

Dear sir,

Booking id: nn[protected]
Phone no : [protected]

Email : [protected]@gmail.com / aarohi. [protected]@gmail.com

We have been trying to change flight date through online website. We are unable to carry out any changes. There is no online customer support available and the makemytrip offices are not ready to help since it is an online booking through the makemytrip online website

Neither the airline office is helping out.

The site is only buffering and there is no output.

I want to change the date of travel. Its urgent

Hello,
I had done a holiday package of dubai with mmt team, where the agent with which they had tied up for the trip was horrible, they had charged me for higher tickets and provided me general tickets. Car came for pickup for cruise party don't know which cruise is booked for us and put us on some other cruise.

Really pathetic.

Anyway, they had apologized and provided me a gift voucher of rs. 5, 000 which i can use it anywhere.

Later on, this january 2019 when i was trying to use the voucher code, it was saying coupon code invalid. I have connected to their support team they asked me to send the voucher email and screenshot of the error and said will get back to me in 24 hrs as there are some technical problem. After that they again replied will get back to me in 72 hrs and days passed no one replied since then.

Again i have called to the support team they said to email to some other email id's where i had forwarded the emails since then no one replied to my email.

This is how 3 months passed, no one replied back to me and my voucher got expired.

Today when i have called them they transferred the call from 1 department to another total 9 desk was transferred and every time i have to explain my concern from the very fast level really frustrating. And then the last person told as the voucher is expired they can't help me.

Whereas the voucher was valid when i was trying to book and contacted their customer support, they didn't reply for 3 months after sending so many emails, now it's my fault?

If the voucher code is not working, how can i use it if they don't solve the issue?

Looking for a solution for this.

With regards,
Krishnanjan ghosh
Krishnanjan. [protected]@gmail.com
+91 [protected]

I have booked:
1) tickets from mumbai to jaipur with booking id - nf[protected] of
Rs.10, 191/-
2) ticket from jaipur to mumbai with booking id nf[protected] of rs.4, 544/-
3) ticket from jaipur to mumbai with booking id nf[protected] of rs.5, 241/-
And seat booking funds in total for 2, 097/- and there is no one to help me process this refund.

Greetings,

I booked a cab through the booking number nc[protected] on makemytrip website, initially the plan was to go from agra to delhi with "innova" cab.
I changed the trip by going to faridabad (Same number of km, same fare). Do a stop, and then go to new delhi airport.
As per the deal, any additional km will be claimed 13.25inr and toll has to be paid to the drive. I took the all bill for tool.
58km additional *13, 25inr = 768, 5inr
Toll = 260inr
One additional stop = 300inr (Not sure why we have this amount)
Initial amount to be paid was 3079inr
As per my calculation 3079+300+260+768, 5= 4407, 5 inr

Unfortunately i am raising complaint for several issues:
1) i booked a cab type "innova" and i got a smaller car. After discussing with customer service, the answer was that this type of cab was not available. I can understand, but it should have been raised before the trip and price should have been adjusted accordingly.
2) licence plate was not the same than the one given by makemytrip
3) driver requested more than 4800inr to be paid, and this amount has been confirmed by the customer service
4) according to the amount asked, it means my trip from faridabad to airport cost more than 1700inr when a uber or ola cost maximum 800inr.

I am fully aligned to pay a bill when it is as per the plan but it is not the case.

I would like to be at least refund for the gap of amount and have a reduction of the price due to the wrong size of cab.

Thanks in advance for considering my complaint.

Regards,

Romain pacheff

I cancelled my flight 6e-6367 from patna to delhi on 11th march 2019.
Airlines confirmed that they would refund my whole amount.
But after trying several time and convincing mmt customer support that there is refund from airlines they just refunded rs 488 and now i am trying to contact the customer support of mmt no body is entertaining me to have conversation.
Got a mail from airlines which states as :
Further, we would like to inform you that an amount of inr 488 was refunded to the travel agency account on 12th march 2019 and an amount of inr 4550 has been processed today. We would request you to kindly get in touch with the concerned travel agency to claim the refund.

I will attach a screenshot of mail i received from airlines and number of times i tried to contact mmt customer support.

Last conversation i had i was told that my amount will be refunded in a day.
This is unethical behaviour i have to try for two weeks for my refund still no response.

Please help me to get my money back.
Contact no - [protected]

I am neeraj mishra with makemytrip customer eticket : nn[protected]. On 11 mar 2019 at 9:15 pm (Ist) (Only 30 days prior to scheduled time of departure), i got a text/whatsapp message stating that my jet airways flight 9w-727 with pnr: mfltzk has been cancelled due to operational reasons. Since then i was trying to contact the customer care via phone call / website / mmt app but nothing worked out.

They didn't responded to phone calls, email, live chat so i booked another flight whose fare is almost double than the previous one.

What the hell their support team are doing and why did they operating the service when they can't even able to respond.

It is really a mental harassment when i can't control what i see on my make my trip account. I want to permanently disable my account. Please do it. My registered userid is [protected]@gmail.com. Also please add provision where i can't clear the history of my travels. Lack of such privacy setting makes me wanna delete the account more. Why isn't there already a provision to delete or account ourself?

I am Manish Rawat with MakeMyTrip Customer ETicket : NN[protected]. On 22 Mar 2019 at 12:45 pm (IST) (only 6 days prior to scheduled time of departure), I got a text/whatsapp message stating that my Jet Airways Flight 507 with PNR: HXHUZZ has been cancelled due to operational reasons. Since then I was trying to contact the customer care via phone call / website / MMT app but nothing worked out.

They didn't responded to phone calls, email, live chat so I booked another flight whose fare is almost double than the previous one.

I have booked an international ticket in makemytrip on Emirates and mistakenly captured the Initial instead of the full name (Last name) (As per the passport).
Though the First name is captured correctly, Makemytrip refuses to correct the surname based on the passport copy i have shared.

Emirates clearly informed that the name correction is doale and Make mytrip can do this, whereas MMT tells that emirates refuses to...

Regarding Booking ID: NN[protected], the flight was cancelled by Jet Airways (airline) and a full refund was promised. But MMT cancelled the entire booking and refunded just Rs 6882 which is not even half of the booking amount.
I even tried calling their customer support number but it went unanswered. Also, the online support is unavailable.

I am very disappointed in MMT as a service provider.

I got an email from makemytrip.com for one of my booking made for thailand that flight from bangkok to kolkata has been rescheduled. I have been trying to reach out to their customer care no:[protected] to get my tickets rescheduled or cancelled but the customer care would always reply that they are experiencing high volume of requests and are only serving requests which need action in the next 15 days. And when the call does get connected, it asks me to input the phone number through which the booking was made. Even after multiple times of entering the correct number, makemytrip would say that i have inputted the wrong phone number.

Some of the details regarding this complaint are:

Booking reference id: nn[protected]
Booking date: 18 march 2019
Itinerary changes info received:

Old flight details: tg - 2347, 22:05, 14 june 2019
New flight details: tg - 2347, 13:55, 14 june 2019

Now since, my return to india is starting from krabi and then i will have to change my flight at bangkok, a flight which starts from bangkok and reaches kolkata on 14 june 2019 even before the krabi flight lands in bangkok, does not help my case at all. On top of that the sheer negligence of the company where it won't recognize my registered number or email address adds to the pain. This is not at all acceptable. Please provide me a solution as soon as possible.

Makemytrip sucks. I lost rs.6000 from makemytrip on booking a flight. While booking for a flight, after i had entered the otp, i was notified that it was not possible to complete the booking, and i should select another flight. After booking for another flight, i checked my email and found out that they had sent me tickets for both flights. They didn’t provide a customer care number on their site, only had a provision to message them, but without replies. I lost the whole money and didn't get any refund. Worst service.

I am dissatisfied with the customer chat service response from mmt, basically i had quoted a query regarding one of the international booking ;in1b[protected], this booking had air india flights ai114/ai117 which have been cancelled by company due to operational reasons from 16th march 2019, airline themselves have recommended to discuss the reroute options or full refund, inspite of this make my trip is unable to provide any satisfactory solution, each time i call customer support, the answer i got is that its still not cancelled my biggest worry is that what if this is cancelled last minute, i can't wait when its a govt regulation beyond control of makemy trip, why are agents not proactively discussing this situation

I need to get this matter investigated with ceo of company who are just fooling customers with no care of communicating

This is yogesh dige who reserved 2 seats (Ac/sleeper) in kaloji travels on 9th march 2019 which costs rs 1920. Bus departure was on 11 march 2019 from ahmednagar to goa and my makemytrip booking id was nu[protected] as well as operator pnr - 44pxxuur. I just had to start my journey on 11 th march from my hometown and suddenly a text massage on my mobile came which showing that due to unavoidable reasons the bus for your trip has been cancelled. I was shocked and had a call with bus operator but he said makemytrip will refund your ticket amount. I did my alternate arrangement of bus at my own. Now i m requesting you to refund my amount. Kindly look into the matter and do the needful.

Hi

Yesterday night {21/03/2019} @ around 1.30 am I had spoken with one Mr khajan for booking tickets.
Hyderabad to Bali
Bali to Hyderabad
By air Asia

I don't know where the mistake has happened from his end but he has booked the wrong dates as i had clearly mentioned dates from 5 th April to 12 th April

But he has given from 1st April to 12th April

Kindly revert as soon as possible

As I have already made full payment by credit card.

The agent khajan has NOT mentioned me the dates prior to booking for reconfirmation. As is the normal protocol before booking tickets for confirmation even for a movie ticket.

In spite of reaching out so many times to customer call service including immediately after hanging up my call with mr khajan after booking tickets just to confirm the dates from my end.

I did not get any feedback

Help as soon as possible

Thanks

Dear sir,

This is to inform that on 02.03.2019 i was having my connecting flight from surat to hyderabad & hyderabad to rajahmundary with pnr no. Gfsppj but because of some reason surat to hyderabad flight was delayed by 1 hr 35 minutes, because of the delay in departing this flight. I thought that i can't catch my next flight from hyderabad. So in morning at 07:37 hrs i have received a call from mo - [protected] for cancellation of my flight with full refund so i agreed for the same.
& then i have taken new ticket & completed my journey.

But the problem is i have not received my refund amount till now. I am contacting mmt through web & phone call but no any response received from them.
Always getting the reply that we are experiencing high outage of calls unable to take the call at this moment & i have raised complaint through web then also i have received reply that we are no more monitoring this email account and are shutting down support over email due to slow and ineffective resolution for our customers. If you need to contact makemytrip support please call us at[protected] or chat with us by logging into our app or desktop site and get instant resolution.

Please help in getting my money.

Thanks & regards,
Surendra pathe