Maruti Insurance Complaints & Reviews

Sir

I handed over my car after accident to maruti service centre Chandpur Bilaspur HP for repairs under insurance claims. But today a surveyor from maruti insurance telephonically conveyed that only front part of my car will be repaired under insurance. He also stated that the car cannot be damaged from both sides during accident. I requested him to visit the site and check the actual position. But he refused to see the place and grant approval for repairs of front part of my car. His talking attitude towads me and my claim was not satisfactory.

So you are requested again to repairs my car properly under insurance claim at earliest please.

Thanking you

Rakesh Kumar
Vehicle No HP23A 7813

Hi

This is to file a complaint against the Maruti Insurance employee by the name of Jyoti carrying a number [protected]. who contacted me for insurance renewal in the month of October. she sold the insurance at 10K approx and committed some of the offers coupons along with the physical copy of the insurance policy. but till now we are sitting in the month of December i have not received any response from their end. Also i have tried to contact them through their feedback portal and support mail but have not received any solution to it. due to this i faced lots of issues with Traffic Department several times. Please look into this as this is going ahead of anything and i have no other choice than chasing them again and again.

I renew my car insurance but did not get the hard copy of it. My details are
Vehicle owner name :
Mr. Jagbir singh chhikara
Model:swift new vdi
Registration no.:hr-26-cd-0967
Addresss/o
Bale ram h no 9, shivaji colony, near bus stand
[protected],,
Sonepat, haryana
Pin code131001
Pls send soft copy at [protected]@yahoo.com
And card copy at above adress as soon as possible

Dear sir/madam,
I did not received insurance policy certificate hard copy yet. Please send policy certificate hard copy at earliest.

Below message received from your side...
Dear mr. Akhileshwar singh,
Congratulations.
The transaction for online renewal of your maruti insurance motor policy was successful.
Please note the below details for your future reference:

Vehicle owner name: mr. Akhileshwar singh
Vehicle: alto k10b vxi
Amount received: rs.3993
Proposal number: r[protected]
Transaction id:[protected]
Reference no.: 007109

You will be informed shortly once a policy is generated.

Regards,
Maruti insurance

Please send hard copy soon.

Thanks & regards
Akhileshwar singh

Policy amount is paid but soft copy not received.. Plz provide urgently.. Was supposed to get the softcopy within 4 hours but not received yet.. Also no one is receiving calls.. Plz look into the same urgently..
Email [protected]@gmail.com
Number [protected]

Vehicle owner name: mrs fatema tasadduk ujjainwala
Vehicle: wagon-r minor vxi ags
Amount received: rs. 10923
Proposal number: r[protected]
Transaction id:[protected]

Dear Sir,

Kindly look into the matter urgently as it is already more than 45 days since the complaint raised and NO RESOLUTION.

Name of the company - Maruti Insurance Broking Private Limited

Date of commencement - 03/10/2019

Policy no. 3001/M[protected]/00/000 Premium amount - 26, 256 /- ( 1 year OD + 3 yr Third party ) Problem- Before finalizing a Vehicle Insurance policy I received a policy confirmation call from Maruti Insurance Broking Pvt Ltd ended on this date - 03/10/2019 and i asked them that I want add on ( engine protect, return to the invoice ) in the policy but the company did not add the add on's ( engine protect, return to the invoice ) in the Vehicle policy.

Hence, i want that company to add the engine protection and return to invoice in the policy as requested by me (refer attached phone call).

This is getting even worse, no one is listening to me, i used to call (so many times) Maruti Insurance Broking Pvt ltd all the time and every time they make me fool that they will forward my issue to the concerned team.

I have also filed a complaint on NATIONAL CONSUMER FORUM, refer docket no 1707636.
IRDA complaint token no[protected]

Kindly resolve this mental harassment urgently.
I am very much disappointed and upset from the pathetic services of MIBPL.
Utterly Disappointed.

Regards:
Himanshu Singh
M: [protected]

I lost my original copy of car insurance policy. I need it urgently for my driving licence renewal. Please send me a soft copy of the policy to my mail id.
My details are as below:

Policy number :[protected]

Name : mrs sheeba gopinathan
Car model : wagor r lxi
Engine chase no :[protected]

Email : [protected]@gmail.com

Mobile no : [protected]
[protected]

दिनांक 28.09.2019 के बाढ़ में मेरा कार जेन इस्टलो BR1AJ1423 पानी में डूबा था। मारुति का सर्विस सेंटर, गुड रिंच, पटना में गाड़ी लगा है। दिनोंक 16.10.2019 को इसका क्लेम किया गया।6.11.2019 को ऑनलाईन कमप्लेन नं0 [protected] भी किया गया, गैराज वाले का कहना है यह कार बनाने में बहुत लागत आयगा, इसको बनाना ठीक नहीं रहेगा। मेरा कार जो मूल्य( इंस्योरेंस के अनुसार) है, वह भुगतान किया जाय।
मो0 [protected]

Sir,

Insurance policy of my maruti lx aulto reg no. Kl 25 b 5383 has been renewed on 06/11/2019 by the policy letter in question has not been receive even after lapsed of 4 hrs as notified by our mobile masage which is quote below :-

Your payment for policy renewal for has been received.
Policy document will be sent to your mail id shortly.
Please quote the following reference number and
Proposal number for all further communication.
Bank ref. No. : igahjwdfz7
Transaction id :[protected]
Transaction amount : 3890
Proposal no. : r[protected]

Bank ref. No. : igahjwdfz7
Transaction id :[protected]
Transaction amount : 3890
Proposal no. : r[protected]
Request forward my policy letter through email of [protected]@gmail.com and hard copy inpost at the earliest

I had purchased one swift car from m/s anand motor sales, vidhan sabha marg, lucknow. The details are as under :
The registration number is up-32-kx-0068
Engine number : k12mp1055971
Chassis number : mbhczc63skf442710

Policy number[protected] was issued on 27/07/2019 issued by united india insurance company limited

The copy of above policy issued by the dealer is illegible.
Kindly mail another copy by mail to [protected]@gmail.com.

Thanks and regards

Rj14 wc 9967
Claim motor insurance policy no.3001/mi[protected]/00/000 of your swift dzire new 2017.
I am not satisfied with the surveyor's investigation as it is the responsibility of the surveyor when the vehicle arrived at vipul motors to talk to the customer and make a report of multiple claims without talking about how the incident happened while when there is a bump in the traffic from the front to the back, the body will break. I do not want anything else but only the solution, how to get my car right, i hope the same from maruti and the insurance company. If i do not get any solution, then i will be compelled to go to court on maruti and insurance company.

Regards
Santosh khandelwal
[protected]

I have file on line car insurance on date 20.09.2019 and soft copy received through mail and policy no. Is 3001/mi[protected]/00/000 for year[protected].
I have not received policy hard copy at my home till date. So please send policy hard copy at my home address. If you send the hard copy of my car insurance policy please checked the home address and resend it

This is to bring to your notice about Maruti Insurance Broking Private Limited and SBI General Insurance Company who is responsible for the delay of my car repair and still its on hold as the process of claim settlement is pending. I purchased this car from SWG CAR WORLD dealer (showroom) located in Durgapur/ West Bengal.The main issue is I have a Celerio Car VXI AMT( Registration No- WB40AJ0302) which has been damaged and injured by a Mini truck on road and bumper is damaged and got scratch/ dent . Even the front end also got injured because of the mini truck hit the car on the wall, there was a pillar and the scratch along with bumper damage . I have renewed the premium on Oct-2018 (Policy type- Package Policy -Private Vehicle )for a year, within a year I have not even claimed once, but now I want to repair the damage and wish to have the claim it fully. The insurance was done through Maruti Insurance Broking Private Limited . When I showed the car to the Maruti Workshop, the engineers declared that bumpers are damaged with dent and scratches. When I am trying to claim the process is on hold because of SBI Insurance approval. The agent has not even turned up to see the problem he is just arguing by using rough words and threatening me that he will not approve me more that 50 % just on one side of the car and I need to pay extra though I have already renewed the premium because of any accident cause. The Workshop person has send the picture of my car through the linkto the SBI Insurance Co. Here the main issue is when I am speaking to Maruti Insurance company they are not ready to take solve it instead of that they are asking me to contact SBI General Insurance co, which actually was done by Maruti Insurance Co. Now I am just being harassed once by calling Maruti Insuarnace Co . and again on the other hand by calling SBI general insurance Co.The SBI agent without verifying it, said that he wont even approve 50 % also. That seems he is just threatening not to process any claim which shows his arrogancy and rude behaviour . His superior even is not ready to accept the fact to send him and verify .
. He even denied it to claim full which is also not acceptable . Its my car got damaged by a truck hence after reading all the details I have renewed the premium which clearly mentioned that I can claim it fully.

I am loosing complete faith on Maruti Insurance as if they make sure that we customer renew it on time but while solving it they are just ignoring and telling me to contact SBI general insurance ... which is their responsibility .

Please look into this matter seriously and provide resolution it as soon as possible.

Regards,
Dipankar Mondal

I have paid the premium of 1 year bumper to bumper car insurance but when I went to claim Maruti insurance agents are forwarding me to speak to SBI general insurance from where they have done the insurance . Now my question is if I have done through Maruti insurance company why do I need to talk to SBI insurance people . More over I did that I spoke to one of the SBI insurance agent his name is Subhojit Sengupta from SBI insurance and he is so rude and told me only half of the one side of the car damage done by mini truck accident that is 50% and behind that is bumper is almost dent that he is ignoring and misbehaved while communicating . The front side got a crash just because of the attack made by mini truck on the wall, even that will not be covered. So why a customer is being harassed everyday since the car was given to the local dealer showroom workshop (SWG Car world, located in Durgapur, West Bengal). Even they are not serious to resolve it. I have done the renewal through them and now they are least bothered. Calling Maruti Insurance to resolve even they are just casual . Car is given at workshop on 12th Oct, 2019 still no solution . SBI General insurance agent is arrogant and on top of that he is not ready to come and see the car which is lying in workshop. He is behaving very harshly . I want my full claim amount to repair the car damage which actually covers in the insurance .

This is regarding the Maruti Insurance which has been done for my Celerio Car . No proper claim approval is given ... If I have already paid bumper to bumper insurance and when my car gets damaged minutely why I am unable to claim it ????
Policy Number :[protected]/R73309737

Now if I have paid for insurance completely and telling me to speak to SBI general insurance for the claim settlement why so??? why you people are harrassing a customer ? When I called to SBI general insurance even they are denying to provide claim that means I have wasted my money in doing insurance . If this is not solved immediately I will definitely reach to Ombudsman process and file this against ... SBI agent name is Surojit to whom I have conversation. I need the money back if this is not solved . SWG Car is the dealer (Durgapur /West Bengal) from where i bough the car and at that time insurance was done by them after explaining and in the insurance letter its clearly mentioned about the claim procedure, so after reading and understanding the whole procedure I have spent money in insurance ...I need this problem to be resolved soon, otherwise things will become worst from my end .

My vehicle registration no up 80 br 5825 and policy no[protected] has been damage due to road accident on 9 oct 2019 at 8.0 pm. I have hand over the vehicle to sb car kalyanpur kanpur on 10 oct 2019 but my claim still awaited. I would like to intimate you that my policy covers upto 14 oct 2019.
Therefore it is requested that registered my claim on priority so that i can get the vehicle soon.

My renewal for ignis was due on 8 of oct 2019 and as per the quotation i paid them on 7 oct 2019.
They on the next day requested for car photo for renewal due to which as per them the submission was delayed by them.
I had given what was asked for in time and now they are asking for late fee charges.
Why should i pay if there is no fault of ours

I am second owner of the car, i have changed rc on my name however missed to transfer insurance.
I received several calls from bimal maruti for insurance.
I clearly asked to issue policy on my name as i am a new owner, and they agree for it, promised to give two coupons also for servicing discount. They asked my rc copy and nominee name, i had provided the same.
They issue policy in old owner name only. When i called and asked then they said it will be modified in 2 working days.
Since then i am waiting for policy on my name.

Since that time they are saying, it will modified and send to you. Yesterday i called again and then they say i need to pay endorsement charges of 1734rs. I clearly denied it.
Initially i was getting policy in cheaper price however i thought i should continue with maruti insurance.

This is the cheating case. I am tired of following it to change ownership hence writing here.

Naveen has promised me initially to issue policy on my name and 2 coupons. I have talked with bhupati also but yet no resolution, they saying 1-2 days since more then 2 weeks. Please either cancel policy and return my money or issue it on my name.

This is in regards to my maruti insurance policy no mi0002039.

The personal accident cover should be rs15, 00, 00, this has been checked and confirmed with insurance advisor but as per the issued policy document the pa cover is on rs2, 00, 000.
I contacted to maruti dealer to get the policy document correct but they are not able to fix the issue.
Can someone look into this issue and do the needful or advice me.
I don't want to continue with this incorrect policy document.
Thanks
Vipul sethi
[protected]

Dear sir/madam,
Tn63be9802 this is my car registered on my mother name s. Gangadevi.

Few days before i have repaired my car by paying myself in vishnu cars, keelkattalai, chennai.

This is a new car, so i do not have rc and permit at that time. They said you can submit after and you will get money back by claim insurance.

They took too long time to issue permit and rc.

Now im having rc and permit. But no response from there. Please help me to solve this.