Maruti Insurance Complaints & Reviews

Hi

I am holding my Car insurance with National Insurance for the past 3 years. This was given by Maruthi Insurance in colabration with National insurance, from the dealer from which I brought the CAR.

Every year two times, 3 months before of expiry he use to call and get it renewed.

But this time either I did not receive from car dealer or from the Insurance agency about the renewal.

I tryed my self to renew on line in National insurance., and I was not able to do so. When I checked with customer care, I was told that, as it is dealer link, I can not renew online. Either I have to go to any dealer or to National Insurance office.

So I went to dealer and I paid the amount. Well a week in advance before of expiry.

But the dealer forgot to renew the policy and he says that it is not dealer's mistake, and it is mistake of Maruthi Insurance, and I have to pay the full amount again, and I am going to loose the No Claim bonus, and get a policy break .

My car insurance was due for renewal. On insistence from my car dealer, I signed up Maruti Insurance.

Next thing I know, Maruti Insurance started continuously calling me on my land-line and mobile.

I was busy in meetings and repeated calls were causing unnecessary harassment. If someone doesn't take calls, it means the person IS BUSY. However, Maruti Insurance executives do not understand that - they kept on calling continuously. After 15th continuous missed call, I stepped out of my meeting, picked up the phone and rebuked them on my mobile (and also told them to cancel my insurance application out of irritation), then they started calling on land-line and misbehaved with my family members! Shameful and this harassment was certainly not what I signed up for when I decided to buy a policy from Maruti Insurance.

My number is registered on DND - my point is can they keep calling me even after I have told them to cancel my application. And what gives them the right to misbehave with my family members who are not even aware of the background.

My Car Swift dzire registration no-UP-78 BQ 5023 is repaired after accident by ONE UP motors,Mahanagar.Lucknow .Claim is not settled due to non creation of claim form 64 VB ,the total payment is done in cash against invoice no-BR12004016 dated[protected] at M/S one up motors at Mahanagar Lucknow,The survey has been done by Mr.Amod Kumar of NIC.It was said to me that I will receive my payment from M/S Sumitra motors,Shahjahanpur ,agency where insurance has been done.I am still waiting for the reimbursement of Claim against policy no-[protected] .
Customer ID-I[protected]
Name-Atul Kumar Srivastava
Address-C 1-3,DSCL Sugar Loni.
Anjhi-Sahabad,Hardoi-224124-U.P
Mobile no-[protected]

SIR,
MY RITZ CAR NO-UP53AP3762 WAS INSURED WITH MARUTI INSURANCE VIDE POLICY NO[protected].THE CO. HAS DEDUCTED THE NO CLAIM BONUS AMOUNT WHEN I GO TO THE CO.FOR RENEWAL OF THE POLICY WHILE THERE IS NOT ANY CLAIM PAID/SETTLED BY THE CO. DURING THE YEAR.THE POLICY WILL LAPSE ON 26.01.2012 THEREFORE IF CO. DOES NOT RECTIFY THE ERROR,I HAVE TO LODGE MY COMPLAIN BEFORE THE APPROPRIATE AUTHORITY AND GO WITH ANOTHER INSURANCE CO. FOR THE RENEWAL BEFORE THE TIME LIMIT OF 26.01.2012.

PL REPLY ME SOON.

I renewed my insurance policy through the website marutiinsurance.com. I got a confirmation mail and the amount of premium is deducted from my account. Also I got a hard copy of my policy certificate through post. My policy number is MI[protected]. Recently I submitted my policy for claim and the staff replayed me as my policy is not verified. They refused to get me the claim. When i tried to complaint through the website, it is also down. So please do the necessary for it.

Thanks and Regards,
Jipson Thomas

On Tue, Jun 8, 2010 at 7:06 AM, <[protected]@maruti.co.in> wrote:

Dear Customer

Thank you for using Maruti Suzuki's Online Insurance Renewal facility.

Your Payment has been received and the details are indicated below.

In case, you were not able to see your policy on the website,
it will be available in your mailbox within 24 Hours.

Payment Details :
Old Policy No. : 70233537
Chassis No. : 811740
Tranascation amount : 6890
Date of Payment : 6/7/2010 6:35:03 PM


Regards,
Maruti Insurance Team

My Maruti Insurance was expiring on 09-Jan-2011. So I asked Maruti Insurance guys to renewal. They visited on the very next day to collect cheque. I had given cheque dated 21-Dec-2010 on 15-Dec-2010. My cheque got cleard on the same day 21-Dec-2010. Hoeever, they committed me that I will receive my policy in 7 days of existing policy expiration. Its today 15-Feb-2011, still I have not received my policy. I am calling again and again on [protected]/94/97 and 46404465 numbers. everytime new person speaks and gives me excuss thhat will send today, tomorrow, it was not prepared like that. I dont understand how come policy was not prepared and dispatched to be even after encashing cheque 2 months before. Its a straight away financial crime. Please let me know what should I do. Can I file a complient againse mental harrashment or cheating?
Please suggest..

THIS IS FOR YOUR KIND INFORMATION THAT I HAVE GOT MY MARUTI ZEN CAR ASSURED BY MARUTI INSURANCE CO./M/S KTL PVT. LTD., KANPUR THROUGH POLICY NO.7098522 & REGN . NO.UP78-AX-1925 WHICH IS BEING EXPIRED ON 10.02.11. FURTHER I WISH TO LET IT COME TO YOUR KNOWLEDGE THAT I HAVE BEEN INFORMED BY MR. SAURABH KAMANI, MANAGER INSURANCE, ASHISH SRIVASTAVA, TEAM LEADER & MR. AKBAR ALI, AUTO INSURANCE THAT ON 10.05.2010 I HAVE AVAILED ACCIDENTAL CLAIM FROM M/S COMPETENT AUTOMOBILE, GAZIPUR.

I WISH TO INFORM YOU THAT I HAVE NEVER AVAILED ACCIDENTAL CLAIM FROM ABOVESAID COMPANY. IT SEEMS THAT THE CLAIM FILED ON 10.05.10 IS FRAUDULENT WITH THE CONCURRENCE OF M/S COMPETENT AUTOMOBILE, GAZIPUR ALONG WITH THE OFFICERS OF THE INSURANCE CO.

I HEREBY REQUEST YOU TO PLEASE RENEW THE ABOVE POLICY FROM 11.02.11 WITH NO CLAIM BONUS AS IT IS BEING EXPIRED ON 10.02.11.

MS. ARPITA D/O SHRI J.K. DIXIT,
167-B, K-BLOCK YASHODA NAGAR, KANPUR
[protected]

I m Vishal Jaglan s/o Sh Surender Singh Policy Number 90191223, Issuing Date31/12/2009 by Maruti Insurance Agency Services Ltd. As corporate agent of Iffco Tokiyo general Insurance Company Limited
On (9/4/2010) my car was accident; i took my car to Balaji maruti service station. my car was fully ensured, a surveyor came from Iffco Tokiyo (S K Aggarwal )and he declare the car as total loss and offer only Rs.1,90,00 for this due to some adverse circumstances we accept his offer but still the check of Rs. 1,90,000 not received , Now not a single letter or call came from company, personally we tries to contact at Head office Delhi of Iffco Tokiyo and we get a letter from there in which company ask for submission of original R.C. and Original Policy Documents But at same time that letter have incorrect policy No. and correct owner name & Vehicle Number. We are confused to see that, Maruti Insurance Agency Services says that it’s a matter of iffco tokiyo, please guide us, Now we are thinking that we are cheated by your company. Are these business ethics will you help us? Please peruse the matter at the earliest and inform me on mobile No. [protected], [protected] throgh SMS or e mail [protected]@gmail.com

I got my car insurance renewed from maruti insurance through its dealer Chittosho Motor , Mohali,Punjab ON 20.01.2011. I Deposited a cash amount of Rs.8188/- for the same reciept no.INS.-EXE RECEIPT-798 to Mr. Deepak.However till date the policy not been issued to me.Policy expires on the midnight of January 22,2011.I am following with company representative for the handover of policy every time he responded sir i am coming but till date not received policy.The dealer is not cooperating and delaying the issuance of policy.Pls. do the needful.

Rajinder Singh
[protected]

Dear Team,

I have made the payment of Rs. 6202 from hdfc bank account for Car insurance policy no MI[protected] on dated[protected]
However, the policy document bearing r having wrong registration number UA12A5949
Now they are refusing to reimburse my claim and I am chasing them like anything during my working hours.
I am sure that there is a mistake from KTL Motor's end and due to the same I am facing lot of difficulty

Request you to intervene on priority and resolve my issue at the earliest.

Please refer attached scan image of payment receipt and policy doc for your reference.

Regards,

Name ANIRUDH TRIPATHI oNTHE BEHALF OF SHRI UMANATH TRIPATHI
Mobile No. [protected],[protected]
Policy No. MI[protected]

Submitted by: Samir Puri 0 views Maruti Insurance and MASS
Maruti being such a big name in Indian auto mobile industry but they are not open to take feedback. I have escalated to their CRM team, Mr Ashit (Regional Manager) & Mr Pankaj Narula (Head - Service/Ops) but no serious action has been taken.

I am feeling cheated by one of your MASS : Auto tech Engineers, sector 3, Dwarka. Car no. AS14 A 1455 was given for accident repair against insurance taken from Maruti (National insurance). It was told to us by Mr Bharti (Works Manager) that transaction with be cashless and no amount shall be paid by us.

Today they have charged us 7,074/- against the repair stating the amount will come to us directly from insurance company.

On questioning him, he was so bloody rude. This is not the service we expect for Maruti or their associates. I need an answer on following points otherwise I will forced to go on Blogs/internet and ensure updating false promises made by Maruti while selling insurance stating it is a cashless transaction.

Ø Why were we misguided by Maruti at the time of selling of Insurance?
Ø Why were we misguided by MASS?
Ø Who has given Mr Bharti right to speak to us so rudely (This will create bad name for Maruti)

Till date I have not got my money, not sure whom should I approach now. If someone can help, please help

I had purchased an used car of maruti suzuki swift make in april-10 from automotive manufacturer's Ltd.'s True Value Show Room at kamptee Road nagpur. After three months I got endorsement copy of my ICICI-Lombard Gen Insurance Policy Document in my favour. After few months I had registered an accident claim. The claim was passed but the claim surveyor replied me that claim payment is not processed due to endorsement fee is not received from maruti insurance.
Please guide me in this favour.

I have paid Rs. 6531/- by cheque No. 085553 dated[protected] in favour of Maruti Insurance through Prem Motors Pvt. Ltd, Jaipur an authorised agent of Maruti Insurance and Maruti Udhyog Ltd against the renewal of INSURANCE POLICY of my vehicle WAGON R LXI LPG registration No. RJ-14 CF7913 but renewal policy yet to be recieved. Plaese persue the matter at the earliest and inform me on mobile No. [protected] throgh SMS or E mail [protected]@yahoo.co.in

To,

The General Manager
Maruti Insurance

Subject - Not getting theproper amount of my accidental vehichle.

Respected Sir,

My swift Vdi model met with an accident before 3 month vehicle no. UP 85 Q 7800. I had a word with company members what can be happened with this they told me to make a call to someone in insurance company. my car policy no. is 90202338. One member from insurance company came and survey my car named P.K Agrawal, he surveyed and took pictures, And he gave orders to company to repair the car, later when company charged near about 1,70,000, now insurance company is passing only Rs.95,000 thousand. I just want to know that how much is the amount should be passed.However they have all the necessary documents.

Please revert ASAP so that i can get the amount.


Thanks & Regards
Jagdish Prasad
Mathura
Ph- +[protected]

I have a Maruti Swift VXI (DL 2CAH 8244), July 2008 model, bought from Competent Motors - Moti Nagar.
For my third year insurance renewal I was contacted by Insurance division of Competent Moti Nagar in June 2010, we agreed for the renewal and cover note for the same was provided # 22367 dated 24-June-2010. Renewal premium was paid by cheque of Rs 8014/- dated[protected] Cheque # 526470 (HDFC).
Problem starts now - Cheque was dishonoured by bank due to unauthorised alterations which didn't happen at my end ... for sure. we got this information from our account statement and not from Competent - Moti Nagar. On being contacted they had no clue about it. my previous insurance expired on 27- July -2010.
Now
a) if i look for insurance from some other agent they ask for survey fees as there is a gap in expiry and renewal plus
b) i'll have to pay cheque bouncing charges to the bank
c) My car is uninsured since 27 July

All this happened because i trusted Competent - Moti Nagar Insurance division to get their basics right and looks like i'll to shell out around 1000/- bucks more towards survey charges and cheque return charges.

Can anyone in Maruti Insurance/ Competent help mein sorting this out .... or i look for insurance from some where else ???

[protected]@hotmail.com
[protected]

Myself Praveen Kumar I have renew the policy online payment was made online by using HDFC debit card on dated 24 June 2010 the policy no genreated by system is MI[protected]. at the time of print policy ,printable formet not genreated. i have loged the complaint on helpline numbers but on till date i am not getting policy .


Cont Person: Praveen Kumar
Cont No : [protected]

I had paid Insurance amount to insurance section of Sai Service of Lower Parel on 12.06.2010. I was told that monday Inspector will come to Inspect my car to allow Insurance Cover. I had requested them to inform me before deputing inspector for inspecting my car as location of car is uncertain some times i may take car to my office or itb will remain at residence. Even then the inspector was deputed and visited to my house where my car was not available inspection.

Now I am pursued to take Insurance of other companys i.e The new India Insurance co. which has niot settled my earlier claims nor cooperated by providing me necessary references for denying the claims in earlier years.

My correspondence address is A601, NESTLE II, Bombay Dyieng Compound, Lower Parel, P B Marg, Mumbai 400013,

[protected]
[protected]

Sir,

I own a maruti swift RJ14 CD 2339 and got the insurance policy renewed by Maruti Insurance in march 2010 with cashless advantage.

I met with an accident on 4/5/10 and went to the dealer(M/S Vipul Motors) on 5/5/10. I did all the formalities of the claim procedure.

By evening I recieved a phone call from the surveyor which really made me felt that i have done a big mistake by opting for maruti insurance for my vechile. I was really embarrassed to have maruti insurance as my policy.

It seemed as if I have to know before the accident how much my car wil get damaged. When I asked him about the fender damage he told me about all the leaglities of the insurance companies and made sure that i should never ever opt again for this insurance poilcy and told me that it cannot be done whereas it was damaged in the accident. I was remembering the face of the guy who had done my policy and had made various claims of hassleless and ease in case of claims settlement.
I was feeling cheated.

It was never expected such a erratic behaviour from a reputed and no.1 company of cars i.e. Maruti in india. I had faith on maruti which was shattered by this behaviour.

Is there anyone to listen to our complaints .????


Rgds


Mayank Khanna

[protected]

i got a mauti alto car insured by maruti insurance through its dealer M/s gulzar motors situated at ludhiana. My car was insured in feb 2009 but till date i have not received my policy yet due to that my policy status is BREAK UP POLICY
its only their negligence that i am lodging this complaint
kindly resolve at the earliest
as today when i asked them to fax a copy of my policy there revert is that their fax machine is not ok and i hav to visit them personally to collect the same

regrds

I got my car insured through Maruti Naraina on[protected]. The policy was effective from 22.02.2009 to 21.02.2010. The payment towards premium was made by cheque which was got encashed by Maruti in February, 2009 itself. In February, 2010 when I thought for renewal of policy on line, it was surprised to see that my policy is cancelled. I enquired the grounds of cancellation of policy from Maruti, they are unable to reply. On this type of attitude, no body should get the Insurance from Maruti. It is not known from which date this insurance is cancelled. It seems Maruti has no responsibility, but they are only making money.