Maruti Suzuki India Complaints & Reviews

My name soma debanshi daughter of haru debanshi residing at vill-kamalpur, khamargachi, balagarh hooghly, ph number -[protected], hereby declare that, i had purchased maruti swift dzire vdi bs iv-dmrdcd3 on 09th of august, 2016 from beekay auto pvt. Ltd (Authorised maruti suzuki dealer) address nh-2, chandni more, sattar mile, burdwan-713101, ph[protected], email-beekay. Bdm. [protected]@marutidealers.com. They have given temporary registration number to run the car on road and promised to give final registration number after few months. Later when i had asked for final registration number, they have just ignoring and asking us for fine and penalty of rs 50000/- to be deposited to get the number.

I serviced my ritz gj3dg541 at atul motors workshop at university road, rajkot-360005, gujrat (In august 2017... May be, it was my last service date)... I demanded 2 parts to purchase, one of it was antenna, which they ordered for me and after 1.5month they got it.., 2nd part was related to water sealing and i don't have its definite name. More than 3 months past and i was not informed till today whether i will get that part or not.. I had reminded them before 1.5 months for that water sealant part, but they were completely unaware about that.. So i requested to take seriously and order it for my car and told them to inform me... But i think they were not serious and till today i got no call form that... Now what should i do? I feel that i should complain to higher level and that is why i am informing here.

My car got leakage somewhere in back storage space and during rain water get collected in backside where we keep extra tyre. So this upper mentioned service station suggested me to change 'xyz' part to cope with water entering problem. This part i informed them to order, but they had never informed me if that part they received or not...!!!

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Hi,

I am gokul gop from kerala trivandrum. I would like to buy a used car from maruti.

I went through couple of cars. I liked one.

I am interested to buy this at this price as it seems well maintained as well.

As per true value site i could see 2010 maruti swift petrol with 60plus kms, priced at 1.75lakhs listed available in pongamoodu outlet.

Please check and confirm the mentioned details are correct or not? Attached screenshot for your reference.
Mail :[protected]@outlook.com

Dear marruti
I m using your maruti alto 800 lxi (Up32 fh6434) from 2014. I was facing some battery isseu in my car then visit your service service station krishna motors address: hardoi rd, thakurganj, karim ganj, lucknow, uttar pradesh 226003 and mr. Kamlesh sir (Service managar) said your battery is damege and and need to change then your prblm is solve and i m paid battery costing 3700rs. But within some day my problem still then i m said to again now he said this prblm is in your altinater so need to change. Now i m pay for alternater its 8660/-rs but my problem still...

Present time mr. Kamlesh no more working with krishna moters but he is giving me threatening calls for payment and is saying that he will pullout the alternater from my car. I am very disturb by this life threatening calls. I fear for my life because mr. Kamlesh is coming to my house for last 3 days with sevrel anti social elements. As i am working in samsung and i am not available he threatens my family members.

I bought alto lxi in november 2009.
Car ran well for 1st four years. But from 2013, i have been facing serious problem.
Car stops during the journey and doesn't start again untill i toe it to mechanic.
It's a repeated issue and my maruti service provider has tapped several temporarily solutions but could not solve permanently. I fear to travel with family.
It's really serious as i have to travel in late nights every week. I have seen many old cars, they make noise but have not have such critical issue. Seek a response from manufacturer.

My swift desire car standing in jagmohan motorts pvt. Ltd. Rohtak as on 25.11.2017 but not send goods order in co.. My car in jagmohan motors for reparing (Wire shot) due date by company 28.12.2017, my car not open for reparing today. My car no. Hr 12 x - 2999, swift desire silky silver color, pls do urgently
Thanks
Pardeep jain
[protected]

Sir/madam,
My name is manoj aggarwal. I have booked maruti gypsy soft top on 30/10/2017 (Competent automobile, kullu, h. P) on the name of avm resorts private limited. I was talked with a executive whose phone number is ‭+91 [protected]‬ regularly. At that time he was saying that you will get delivery in 15 days. And on 5th december he was saying me that you will get your delivery soon. On 14/12/2017 his answer is not satisfactory. It’s already about 45 days gone instead of 15 days. But i am not satisfied about service provide by you at all. Please provide me the solution for above problem.
Thanking you
Yours faithfully
Manoj aggarwal
Phone-[protected]
Address - shaminala, manali, h. P

I had bought new maruti suzuki swift car in oct 2016 and i am facing gear shifting problem in 1st and reverse in this after 2 months of purchase date. And when i went to showroom or service center then they replied just in simple virble that this issue will come and it is manufacturing defect. Now i will go through consumer forum and media for better solution.

I had bought a alto 800 lxi vehicle on 31 jul 2014. However, now it has been told to me by the authorized service centre at indus motors, thevara that the clutch needs replacement. It is a matter of deep concern that the clutch has gone bad within a short period of just 3 years with minimum running of the vehicle (22000 km). This is clearly a deficiency in performance and material failure. Therefore kindly do the needful to restore the condition of the vehicle.

I have given my maruthi 800 car bearing rgn. No : tn.07 ak 7090 for servicing and with repair for the low pick up at cars india private limited, (Cresent auto repairs & services india pvt. Ltd.), at no: 17, lattice bridge road, adayar, chennai - 600 020 on[protected]. The repair estimate was originally informed at rs. 12, 500/-.in the evening, they informed that the estimate has gone up to rs. 14000/- telling that some more spares are required. Then the car was delivered to me on 02nd december, 2017. Looking at the size of the work shop i signed all the papers and also rated the the service was good. The next day i took the car from my residence to a super market about 3km distance. After one hour halt there, i took the vehicle back to my residence. Within a km there was big smoke in the engine and there were oil bursting from the coolant. The vehicle came to a halt. After the local mechanic"s advice i. E. After adding some water in the coolant the vehicle slowly managed to reach the residence. It was informed that this happened as the fan motor was not working. This was a big surprise to me that while the car was given for repair the there was no complaint in the fan motor. For that matter, there had been no such incidence for the past 10 years.
Further, the fuel meter was working while the car was given for service but it was was not working after the service. No reason is given by the mechanic for these faults.
The next day i called the mechanical supervisor, mr. Selvam. He informed that he was on leave and will attend to me on the next day. I contacted him again on the next day and informed of the deficiency. The response was vague and simply replying that the fan motor requires replacement and to set right the fuel meter the estimate would be around rs. 5000/- i was totally dejected as the service had ended with disuse of the vehicle and vehicle could not be used after having spent rs. 13.450/-. Despite my request for set set right the deficiencies happened during the servicing, there is no proper response from the company. The vehicle is of no use now. This is the fate of the service.
I just waited for a week hoping that they will attend to my request as i did not want to prefer a complaint but in vain. Now i am helpless as the vehicle has been made disuse by the servicing center hence i prefer this compliant.
I request your good self to kindly intervene and advise the above referred service center to set right the faults happened during their servicing.
Incidentally, i would like quote that the side mirror was replaced but the pad inside the body was not replaced. This is only to site an example for the quality.
As per the tax invoice no;002/br//17008437 dated[protected], there were 36 items were replaced. I certainly doubt whether they really replaced or only billed.
I sincerely hope that you will attend to my complaint and redress the same.
S. Thangavel, no: 48, durga retreat, ags colony, third main road, kottiwakkam, chennai - 600 042.
Mob: [protected].

Hi we are purchase new wagnor cng car invoice no-005/vsl/17000230 dated[protected] and my car running below 1500 km, and gear sift prob, when we go to service center then service engineer says sir, clutch prob and replace clutch plat and charge rs 7000/- dated 09/12/17 and yesterday evening we are facing same problem.
Amardeep upadhyay -[protected]

Hi all,

I am writing this mail with so many regrets from ‘maruti suzuki’ unfortunately,
We purchased a maruti suzuki dzire car in end year 2015, rc issued in jan 2016 with rc no. – ch02aa6826.

We also purchased the extra paid extended warranty from the company/agency till running of 80, 000 kms to 100000 kms approx.
We paid 35000/- inr extra for extended warranty.

Now, we got the free services done from company/agency & after that we got the services done from manimajra motor market due to over price of parts & labour fee, etc in maruti company/agency unaware of that if we will get the service done out of agency then my extra paid extended warranty will be null & void.
Main thing is that nobody from maruti informed us about same.

Now it appears that there is some knocking problem occurred in my car due to injector problem or something like that which should cover in warranty
But maruti is denying to repair/replace the same.
Because of services done out of agency, we could have not done that if somebody told us not to get the service done out of agency while we were offered extended warranty.
This is monopoly although to get the warranty/claim from maruti.

Now this is very difficult to pay extra 25000 to 50000/- of money for the same thing which should comes under warranty.
I simply wants to understand :-
• why should person will buy paid (35000/-inr) extended warranty, if maruti don’t want to help their customers?
• why nobody told us about not to get the service done from outside of company else warranty will lapsed then & there?

I asked help from rohit arora (Service manager) autovogue &
Vidur gupta (North head service maruti), autovogue
Sorry to say but they don’t know how to deal with maruti customers, being rude & giving illogical statements that you have purchased a car & this is not our responsibility,
You should read terms before taking extended paid warranty & all.

Mr. Vidur given me a poor statement which disheartened me “ jo karna hai karlo hum ni kartey “, how rude, this disappointed me

I was surprised and shocked with their awnsers & i thought that was our biggest mistake we purchased maruti car/product.

Also, we could have approach local media or news channel or any other social means of communication to show this kind of disrespect to a customer of maruti suzuki
By making a video & share the same on facebook, whatsaap, press, newspaper, etc like others do

But, i am not that kind of person, i believe more in relationship.

Being a maruti customer,
Once again i request you to kindly consider my case & repair my car under warranty
Again i was unaware of the fact that to get/claim warranty services must be done from agency only.

Regards
Sanchit bansal
[protected].

In my new wagon r vxi tn 52 j 6691 auto gear shift model purchased on 03/2016 at thriveni car's, salemafter completing the free service starting trouble was analise due to poor battery (Exide) performance, the same was intimated to the authorized service dealer (Thriveni car's, salem) but not yet rectify the defect.
The existing battery within the warranty period. Hence i request that replace the existing battery to new healthy one and replay me as soon as possible for the following mail id please
Mail id [protected]@gmail.com

Sir,
With reference to above i purchased suzuki acess 125 in oct month during dewali season and at that time there is gift scheme named gold rush.in that scheme i received a call from dealer sona auto sales pvt ltd on dt 30/10/2017, and they tell me that i have choose a gift out of three, than i choose goggle from out of 3.
But i received the gift that i have not choosen, i received a damaged watch in stead of goggle. Then i contact customer care no [protected] of suzuki motor but they denied to lodge complian.
So i am complaining you.
Please look into the matter and resolve my complaint as soon as possible.
Manish kumar chandaliya
[protected]
Kapasan 312202

I had sent my vehicle dl8cap5165 for servicing to ur authorised service centre krish auto motors wazirpur, delhi. But lost my sd card. The wired thing is there explanation which is beyond my expectation. My qus is... If my car is not even safe with ur authorised service centre den what's d point of paying too much for servicing.. N get it serviced there... There is no where ny trust factor i found.. I already had complained to d service centre... They had asked me for 24 he to get it sorted.. Plzz luk into d mater n get it sorted as soon as possible... This is d least i m expecting at least from maruti.. I have lot of faith in u...
Thanks
Prabhat ranjan
[protected]

Around before 2 months i got my new suzuki access 125, after 3 days from purchase it started to getting damages like, self start problem, suddenly engine stops (Specifically in case of slowing down), etc. I complaint to my dealer they said it's not a big deal, it happens. Okay. Oneday on road side my scooty suddenly stopped n totally unabled to get start. I called my dealer n they advised me to check it out by a mechanics, so i did it with my own expense. After that on 1st servicing they looked into the matter. After some days my scooty facing same problem. How does a new scooty can get trouble more than three times within 2 months??? Now i can realize that my dealer betrayed on me, they provided me a used or damaged scooty... I want to exchange my scooty by a new one... Please help me out... N for sure a worst service by suzuki... I'm very much disappointed!

Our 6 month new Ciaz, bought from Bimal Maruti showroom in Bangalore mahadevpura, met with an accident. We brought the car to Same Bimal garage for repair. It was a major repair but there were several delays. First 2 weeks they didn't even notify insurance. Now it's 3 months and still things are to be done. The door which they fixed new is not fitted properly and they refuse to change it. It seems the parts they have fit are not Ciaz parts but they said it all came from Delhi. Even the door looks duplicate. I'm still paying loan for this car, it's just 8 months old. You say Ciaz customers are special and this is the level of service?? I'm surprised. I'm bound to take legal action as I can sense foul play. What kind of dealers you have!!!

SIR,
i am the customer of maruthi suzuki ertiga zdi+shvs. ia ma tken ertiga vehicle sbi e action sale on[protected] racpc kukkatpally brnch hyderabad. thar ertiga vehicle first owner name was jana roselin malkajgiri anand villa-3, hyd.they are not paid the emi s because of that ertiga vehicle seized by the sbi racpc branch kukkatpally. i am taken that vehicle.but bank people are given the that vehicles key, and vehicle only thats why i am requesting you to kindly send the duplicate car ppurchased bill, and servicing manual, and extra warranty card or book to my address t.chandra shekar raju h.no. 3-7-142, atukula bazar, rajeev nagar, suryapet-508213, dist.suryapet, telangana.
thanking you sir,

I have booked baleno zeta petrol after your tezpur ceo, rm, gm, hr confirmed me that they gonna exchange my alloys with the accessory alloys along with the spare and assured me some free gifts like taflon coating etc. And the car i can take out paying 720000 which gonna include zero debt insurance with engine coverage, trc, nexa card. After two months of waiting period got call from them to collect my car. Had to pay 724000 as they said it was a miscommunication but i have all the recordings. But didn't change the alloys and said they have ordered and it will take some time. It's been 15 days and now they are telling that 16" alloys in that design is not manufactured by maruti, so i can take 15" or the rs alloys. This is a real #. They should have told me before taking the delivery or before the booking. Now i'm asking them take these alloys and pay me so that i can find and buy on my own but they are refusing that. Even the car's rear wheel above plastic covering is not attached. Kindly solve this issue.

Hi,

I have purchased maruti suzuki new dzire zdi+ amt on[protected] from rks motors pvt ltd, secunderabad.

Facing a peculiar problem when ever i apply brakes. When ever i apply brakes i am getting lot of front brake noise. This brake sound is being heard from the day i purchase the vehicle. I have done 1st service at rks motors, secunderabad and given the complaint to maruti as well. But the problem has not been solved after several visit to the workshop.

Please do the needful immediately and solve the vehicle problems.

Thanking you,

Amarendra pradhan