Maruti Suzuki India Complaints & Reviews

Hello,
Myself ramprasad naik, from south goa would like to bring to your notice that even after booking vitara brezza for test drive, it was not made available for me on the given dates. I faced the problems in maruti suzuki chowgule showroom in margao and curchorem and also aryaman sai from south goa. The sales people didn't even bother to call me back.
Hoping to get the problems solved soon.

Regards
Ramprasad naik
[protected]

I dropped my car into jaisalmer services due to the fact that the fan was not working. Now i am told that the whole engine needs to be replaced as the service team tested the engine without checking that the fan wasn't working still. I have been told by cs jaipur initially that they wanted me to pay 1/3 towards the new engine which i refused now they say it is my fault and i need to pay the whole amount. Car reg rj15ca2088 8th november 2017

I booked a new maruti suzuki dzire zxi petrol from varun motors (8-2-120/76/115, opp. Kbr park, road no.2, banjara hills, hyderabad, telangana 500034). The vehicle was available in free stock which is why i bought it although i wanted to buy baleno because i wouldn't be able to wait. First, mr chetan (Salesman) has no knowledge about the finance process, deliver process and not even about the vehicle specs. I was provided wrong info, so i visited gem motors to get the vehicle specs. I complained to mr chetan's team lead mr naveen, he apologised and wanted to help. However, in-spite of booking the (Free stock) vehicle 1 week in advance (Because of auspicious time), mr naveen called me 1 day before delivery date (In the evening) and said he will not be able to deliver the vehicle on time. So then i had to contact gem motors and buy the vehicle from them. On 10th nov i signed the booking cancellation papers and handed over the yellow file to chetan (While i was seated at gem motors during the delivery), post that i tried contacting mr naveen on multiple occasions over the phone and in whatsapp, however i have no clue when i will get the money from them. Just wanted to keep maruti suzuki informed that varun motors have recruited incompetent people in their showroom who are giving inconvenience and bad customer experience to your customers and pulling your brand value.

Hi all,
It is been said and advertised worldwide that maruti suzuki is one of the india’s largest car dealers. But what if they can't even advise their staff to be polite and gentle with the customers?
I had a bad experience yesterday after noon 3.30 pm ist from indus motors show room at angamaly. I went to check the steering of my car, that i felt it is unsafe to go ahead with the same. I informed the service manager, he asked me to wait for the executive. I remained unattended for half an hour that i went to them and notified them again. Then what i heard from them was something terrible. The manager said if you want the car to be serviced immediately you may now go to some other place. Then i enquired him whether this is the way to deal with customers. His reply amazed me. He was like this is the way we deal with customers over here.
Those people who are sitting on top hierarchy of such firms, please take care to see that if you fail in replacing such dumbos who don't even know how to behave with customers may somehow spoil the good will and brand name of the of the company 👎🏻

Dear team,

This is umesh nikam i am having ciaze zxi+ car no mh 49 u 6333. I have given my car for claim as there one dash happened. With my car on the dated 17th feb 2017 i have given my car for claim at aarya car parade nagpur... They have settled my claim and refurnish my damaged back buffer... Bht after one month colors has changed of my back buffer.. Now it's look different from car color...
I have contacted to arya car oftenly but now they are now entertaining my complaints they are saying are saying this not there responsebility.. I have again give my car for the said problem and they charged me 13800/- but my they didn't solved my problem..
Team,
I am loosing my confidence on maruti suzuki. I hope so my complaint will get entertain..

Regards,
Umesh nikam
[protected]
[protected]@gmail.com

I've purchased the new bike and within a week battery found dead (I've hardly drove the bike 50-60 km) and bike was not starting on the middle of road and i've to push the bike till at my home.

Very disappointed with the service.

Automatic auto & i. T. Services pvt ltd,
Plot no. 74, shree prasad complex, sheela vihar colony, paud rd, mahaganesh colony, erandwane, pune, maharashtra 411038
Phone:[protected]

I have november 2015 model swift vdi private kl 46 m 2572. 49000 total running km. Due to its diesel pump complaint i had so many issues. Me and my family two times lay on road. Show room charged last week 7000 rupees. This complaint is having 90 % of vehicles i will not suggest maruthi to any body trusted brand is like this poor service and engine

The above model car, silky silver color was booked on last week of september 2017 in nexa, cybercity, bhubaneswar. I was promised that it will be delivered within 10days or by latest by deepavali. Till today it is not delivered. The sales executive give different reasons, some times contradicting themselves. They should say the truth and should not misguide the customer.
Kindly inform me, when it is expected regarding delivery of vehicle.
M k patel, bhubaneswar

Hello

It is very unfortunate that commitment given by nexa is not honoured stating that they are not receiving any car delivery from maruti. The car was booked on september 1, 2017 and maximum waiting time written in the booking was 10 to 12 weeks. However the salesperson assured that the same will be delivered by september end on the occassion of dussera which didnot happen, next commitment was of dhan teras which also didnot happen. Now even maximum period of 12 weeks have lapsed and still there there is no visibility on delivery date.

This was never expected from the company like maruti or its premium (?) dealer nexa.

Now even the cancellation and switching to other car brand will result in another wait period of 1 - 2 months.

Who can establish the reason for delay and compensate for this.

Dear sir mera naam lalit kumar h aur main etah up. Ka rahne wala hoon.
Sir mene 23/09/2017 ko eeco gadi book karayi thi aur aaj 24/11/2017 ho gayi poore 2 mahine ho gaye aur mujhe eeco 7seater gadi abhi tak nahi mili aur to mere bhai rajesh kumar ke naam se d. O. Bhi agency par pahuch gya he aur mera 1lakh 30 hajar rupey finence wale par jama h
Me jab bhi agency jata hoi tab hi ho kahte hain 2-4 din me mil jayegi tab se 2 mahine ho gye
Sir mujhe gadi jaldi se dilwane ka kasht karen
Nhi to me 4-6 dino me booking cancel karke kahi aur se gadi leloonga

Naam lalit kumar
Add. Etah — 207001 (Up)
Mob. No. [protected]

Sar mene 11 mahine pahle maruti wagon r car li thi. Par do din pahale hi aek tyre me achanak krack ho gaya to ab ae tyre muje replace karana hai. To please usme liye kya karna hoga bataiae. Thanks mera mo no : [protected] car no :gj-09-be0 0363 hai. Maine november 2016. Me car himmatnagar se li thi. To ab uske liye kya process karni padeli. Bbbbb. Bbbbb. Bbbbb. Hhh. Bbbbb. N. N n. Bb. Bb. H. J n b. J. B. B. B. B. B. N. H n b b b b b b. B b n n b. J. B. Bb. B. B. Bb. S. S s. S. S. S. Sh. And b. Hs. Hs chhe hhhb sbb. Bhai. Sb. Hs. Sb.

Hello team,

This side imran khan (Up 16 am 3412) swift i am give my car in servicing insurance claim but at the time of servicing (Rohan motors surajpur greater noida) i have see missing some item (Side glass mirror, fog lite mirror, back camera) etc things are missing or anybody not help me

Please provide these things as soon as possible!!!

Thanks & regards.
Imran khan
[protected]

Sir my ek retired person may quikr may job ka add dekhkar apply kiya tha. Uskebaad mere ko phone aya ki aap ko 1600/- jama karne padega may jama kardiya through pay tm uskebaaad trg letter is gmail address may aya mahimasingh. [protected]@gmail. Cim say uske baad 21nov phone aya ki aap 4700/- jama kaeneko may 22 nov ko pay tm say jamakardiya sir mujhe mera paisa vapas dilado pls isay fake jobs add may quikr shamil nakaro pls. Is say hum log fas jate hai

I have alto800 purchased on march 16 vehicle is frequently login due to third class performance of vehicle
At 3000km front suspensions got failed right now its 27000km again front suspensions failed
Front left door is not opening from outside
Inside rear seat noise is the problem from day 1 & my dealer is failed to repair it
Battery is down only at 27000km
Combination switch replaced at 25500km due to failure wipers are not working properly
Every 15 days i am visiting my dealer as relative to solve problem and every time new problem occurs
I think i should go to consumer court instead of making frequent complaining
I think i am driving bullock cart
Such a ridiculous vehicle i got

I had ordered new keys of swift dezire zdi car on 29 oct2017 to the dealer of jodhpur Shri Krishna auto mobile .I had paied the cost as desired with essential documents that is Registration certificate, insurance &driving licence. The dealer told me that keys will be delivered in 12 to 15 days. But after 24 days I have not got the Keys. NOBODY IS GIVING PROPER REPLY ABOUT DELAY AND WHEN I WILL GET NEW KEYS. IT IS UTTER NONSENSE. How will I get Keys &who is accountable for delay. Who will pay for damage of battery discharge. Please check It is shameful for such Big Auto Mobile group. For harassing Customer the dealer 's behaviour is hopless no body is giving proper reply. Please take action other wise I will take this matter in consumer court reply back. I am sending you screen shot of today status. Thanks

I purchased a new maruthi ritz vdi abs car bearing reg. No. Kl-64 a-2125, chasisno. Ma3fdebis 00420226and engine no. D13a 1999995 from indus motors muvattupuzha kerala in dec. 2012. The whole services of the car has been done at indus motors only till now. Durig the usage period the silencer of the car had been badly damaged because of the manufacturing defect. I made complaint before your good self on7/5/2016 and 17/5/2016 respectively and the same hasbeen solved by replacing a new modified silencer at company's cost. Now the replaced silencer has been damaged, as happened earlier. I brought the matter before the dealer, but they mercilessly refused to replace the same by company's cost. Hence i request your good self to kindly rectify this manufacturing defect at the earliest. [protected]@gmail.com

Sir, maine pagariya auto pvt ltd at. Aurangabad, maharashtra se jan 2017 ko alto k10 lxi liya he
21st nov 2017 ko meri gadi ki battery kharab hue thi to maine automotive pvt ltd, aurangabad, maharashtra ko jama karwa di he, o 23rd nov 2017, 6 pm ko muze kahte he ki aap ki gadi pagariya auto, at. Aurangabad, maharashtra se liye he to battery kam wahi se kar lo
Maine 200rs per day se battery rent per li he ye aap ki company service he kya

Regards
Sanjeev holkar
Crop chemicals india ltd
Aurangabad, maharashtra
Mob. [protected]

I bought maruti celerio in aug 2015. Everything is fine except starting mechanism. Even when the genuine key is inserted in the key slot, key symbol keeps blinking indicating that key is not accepted by the central immobilizer kit. So even if the battery and is fully charged, it does not allow car to start. This has happened 4 times so far. Once, problem resolved automatically and once central kit has been replaced. Still yesterday, same problem reappeared.
Is it a quality issue?

Has maruti brand value gone down?
Why are they not being able to resolve the issue? I am really frustrated. Now i fear to take on long drive.

I purchase silver colour alto k10 vxi on 22nd march 2017 from cm auto sales chandigarh. The colour of car bumpers are different from body colour. I have words with sales manager, body shop manager but all in vain. I keep mailing them and registered the complaint on sept 21, again but no response. I try to reach to agm but all in vain. Poor customer support

Owner name amit sharma
Contact no. [protected]
My car (Hr49e7436) celerio zxi. Reg. No. Hr99zat2654
I replace my front bumper in modern auto panchkula haryana. Due to damage from driver side.
I have facing vey trouble from modern auto panchkula haryana.
When i get my car from modern auto panchkula haryana. I found that my fog light wireing from left side is cut. When i asked for this, they re joint the wire with a peace of wire. When i appose for this, they ask me that sir replace the wire with genune wireing, but you came here after three days.
But there is no positive result from modern auto panchkula haryana
I visted in modern auto panchkula haryana approx 5 to 7 times from september to november month.
Please clear me that modern auto panchkula haryana can replce my wireing or not
My experiance is very bad from maruti suzuki agencie.
It force to never purchase your car next time.