Maruti Suzuki India Complaints & Reviews

I booked the celerio zxi by paying an amountof rs.5000 on 13th oct 2017 thru cheque no.039037 of sbi at kalyani motors pvt. ltd. i have been waiting for celerio x zxi amt(o) for these two months. i was called for the launch of demo vehicle and assured me of giving the vehicle by december end. i have applied for loan and got approved on 23rd dec itself and sent the details to the showroom for delivery of vehicle. i was asked to pay rs. 50000 and i paid on sunday in cash for which i have the receipt. the showroom manager told me the vehicle will be arrived on 26th or 27th. as i was ready to pay the total amount when the car is delivered i was informed on 27th morning that the vehicle was allotted to somebody who gave the total amount. i thought maruti will be giving preference to the order of booking rather than selling in black. this is total injustice on my part to deliver the vehicle which was suppoed to give to me as i was waiting for the particular color (orange) since two months. they didnt even inform me before giving away the vehicle. i want justice in this issue or i will approach the media.

Sir i have booked wagon r vxi bakers chocolate on 09.11.17 more than 40days more no response and no respect the car booked i abt maruthi rspuram coimbatore i do not what reason for delivery new car and we have ready to buy the car and i m very much disappointed and i decided to cancel the booking and abt maruthi can explain the details for not delivering the new car. And one information while book the abt dealer from rs puram accepting everything and after 40 days more when we make call to abt rs puram coimbatore not attending phone call or thir manager or team leader of abt rspuram not ready to give effective response or reply and customer no importance or response

Sir/madam,
I wish to make a complaint about a 15 years and 11month old white colored maruti 800 car which is parked continuously outside my house in janakpuri. Since the car's fitness is expired it is not authorised to be driven as per the national green tribunal and the motor vehicle act. The car's registration number is dl3cr9011 and is registered in the name of mr rajinder kumar sethi, whom i don't know. I am the owner of flat number 32a, block d1c, janakpuri, and the lady staying in flat 32b says she is the owner of the car and it will always stay here. Since it is not allowed to be driven and should be scrapped due to pollution norms prevailent in the capital, i request that the same may kindly be towed away for the scrap yard as quickly as possible.
Awaiting your response in the matter, and thanking you in anticipation

O. P. Pania
R/o d1c/32a janakpuri dda flats,
Janakpuri-110058.

Hello sir,
When i brought new ciaz car after six months later my car ac wind direction botton didn't work. I take my car at your service center. Your service providers told me that this botton cannot be fixed, we replaced this at 2k cost.
But my car is in warranty period. And this is manufactured defect.
So plz replace this or fix this at no cost.
And i also wanna tell you that your service center always try...

Sir I purchases A New Car (Baleno 1.2 Delta) on 28 Nov 2017. I am a poor man
belong to Indian Army. Varun Motor 04 Mat, 01 Charging, washing kit, Ganesh Murati, 02 Kusan, takes about Rs 10500/-. I request many times but till time not return said above items & return amount. Delivery timing I report show room at 3 Oclock (evening) car handover 8 clock (evening).Second thing is when I reported in RTA uppal car inspector said more amount taken by varun Motors. Total amount paid 65115/-. what is actual amount . In view of the abovefacts point. I there fore humble submit the above mentioned points may please be examined in details and existing confusion may please be straightened. so that I can live dedication and free mind, which will help me in delivering my refund my actual amount. you early action in the matter is highly soliciated

I m using your maruti Alto 800 LXI(UP32 FH6434) from 2014. I was facing some battery isseu in my car then visit your service service station KRISHNA MOTORS Address: Hardoi Rd, Thakurganj, Karim Ganj, Lucknow, Uttar Pradesh 226003 and mr. kamlesh sir(service managar) said your battery is damege and and need to change then your prblm is solve and i m paid battery costing 3700rs. But within some day my prblm still then i m said to again now he said this prblm is in your altinater so need to change.Now i m pay for altinater ITS 8660/-Rs but my prbl still...

Sir, i want to exchange my old swift dezire to new switf dezire. And booked a new swift dezire car on 13.11.2017 from sainath auto link private limited, bolpur. Name of saller mr. Rajib sekh. And booking amount rs 11000/= at the time of booking they told me your old car value rs 395000/=and registration no wb54m 5913 after completing my all documents they told me your car value rs only 330000, and they told me cancel booking. Plz help to refund my booking amount

Dear team maruti i have request your maruti service centre (Bhatia & company, dakaniya) for picking my maruti swift zxi at my office address dadabari, kota on today morning 9:30 am.
There customer care told me we have send our executive name (Manoj [protected]) to your address for picking up your car but after my 4 calls nobody come for picking up my car.

So, ridiculous service of your service centre.

Regards
Sachin bhatia

+91 [protected]

I had booked the baleno sigma petrol on 25.8.2017 and paid the booking amount vide cheque no. 42556/25.08.2017 with nexa bhandup, mumbai in the name of mrs ritukumar r tanwar ([protected])

On 11.12.2017, when i called them, mr chirag informed me that vehicle has just arrived and they will call me again for rest of amount. They are insisting me to take extra warranty for the vehicle and other optional which i refused.

Now they are not responding.

I purchased suzuki access from mrp motors ulhasnagar, mumbai maharashtra. With the gold rush scheme i selected ladies watch confirmation no is [protected]. It has been 75 days now but still watch is undelivered. The same we complained on customer care but still nothing has happened. We even contact dealer but that was not helpful. We urge to do needfull

I have purchased alto k10 at the end of the year 2014 from kankriya automobiles, savedi near big bazaar ahamednagar maharashtra. It was new car. Still it is new car but now the paint of body become dull and there are spots on the body. Now the car body nearly showing the tin of the car. It is used only 7000 km. I have shown this problem to service center and also sales center of kankriya automobiles savedi near big bazaar ahamednagar maharashtra but no one has taken it in consideration. I need the result as early as possible.
Thanks.

Dear friends and owners (Present and future) of maruti suzuki vitara brezza please go through the incident of 20 jun 17 and be aware of a situation which may happen to you too.

Once i was also a proud owner of vitara brezza zdi+ car. Few weeks back, the car caught fire in my garage in pune in static condition and got completely burnt. The eye witness of the incident saw the fire originating from the car and spreading to other items which include my valuables, computer and a two wheeler kept in the same garage. Thanks to the fire fighters who managed to confine the fire within the garage. Seeing the picture you can imagine the extent of fire. There was no electrical short circuit or any inflammable items inside the garage. The most likely cause of fire as per me is technical fault in the car as i am staying inside a very restricted area without any trespassers. Similar kind of fire has occurred in a vitara brezza zdi+ model in march 2017 in ajmer.
The response from maruti was very poor wherein the technical team came to investigate the fire after 13 days and without any instrument or sample collection and named it as external fire. Similar kind of answers were given in ajmer fire case too. I am going to appeal the same in consumer court and hoping like anything to get justice. The fire not only resulted loss of property close to 20 lakh but also mental harassment. Thanks to the almighty that at the time of fire, none was inside the car. You can imagine what will happen if someone face the situation being inside the vehicle.

In addition to the above i have carried out forensic investigation for the fire. The report has come which says the most probable cause of the fire was technical malfunction.

My appeal to maruti suzuki india is:
1. The investigation was evidently insufficient as your team of two 'experts' carried out the inspection only visually after a full 13 days from the date of incident.
2. It is but natural that you will avoid to take the blame since that may involve a recall and the related hassles, but is it fair on us consumers?
3. Even your customer care is reluctant on replying to my mails for 2 weeks straight. Let alone any person in authority paying heed to the situation.

It is my request that this message be circulated as much as possible so that giants like these do not continue to loot common people of their peace of mind and pockets.
This is the link of ajmer car fire.

https://www.consumercomplaints.in/maruti-suzuki-india-maruti-vitara-brezza-zdi-d...⇄

I have purchased Suzuki access in October 2017.There is coupon scratch scheme during Diwali. I have scratched the coupon and win watch with it. But now it is December and till now I have not received the gift. I have purchased it from Hamirpur Himachal Pradesh.

Name of customer Hukam Chand
Model : Access -Z Disc grey
Vehicle no HP 67T 5664
Engine no AF[protected]
Purchase date 17/10/17

Sir/madam,
I wish to make a complaint about a 15 years and 11month old white colored maruti 800 car which is parked continuously outside my house in janakpuri. Since the car's fitness is expired it is not authorised to be driven as per the national green tribunal and the motor vehicle act. The car's registration number is dl3cr9011 and is registered in the name of mr rajinder kumar sethi, whom i don't know. I am the owner of flat number 32a, block d1c, janakpuri, and the lady staying in flat 32b says she is the owner of the car and it will always stay here. Since it is not allowed to be driven and should be scrapped due to pollution norms prevailent in the capital, i request that the same may kindly be towed away for the scrap yard as quickly as possible.
Awaiting your response in the matter, and thanking you in anticipation

O. P. Pania
R/o d1c/32a janakpuri dda flats,
Janakpuri-110058.

I gave my baleno registration no. Up32je6466 at akanksha automobiles pvt. Ltd. Moradabad for repair of dent on 14.12.17 with the verbal commitment of getting back the car on 22.12.17 from executive mr. Deepak chandra. As on 22.12.17 i had to rush for my home town lucknow to celebrate my birthday and christmas with my family but due to the carelessness of service center staff i couldn't get back my car on said date, they refused to give my car and delayed it further. My all plan got ruined. Does it takes so much time to get repair the dent?

My vehicle number kl -38-d[protected] swift vxi (Petrol) km:-64569i have given my vehicle for service on 21/10/2017 at pala popular vehicles and services. Service executive siju miachel attended my case (Front sound). He told me that my steering is having problem and it need to replaced and they adviced me to do the service work of 60000km. But on 26th october he call me and said that during oil change of the vehicle oil is damage. So they opened the top of engine without my permission and i went there, he said me that they have done all the work and the oil is damaged. They i requested him to changes the oil at my risk (Owner: george mathew) but he was not ready to do it. He advised me to do the engine work by cleaning it and not replacing anything without my permission. But the complaints i told him are not done. After 1 month he return my vehicle and gaven me the bill of rs39580/- but still the problems of my vehicle is there (Front sound). I am complaining this because i enquired with my friends they said there will not be a problem occur because the vehicle is running. Without my permission they changed my engine and gearbox components and some other items like clutch (Which is used upto 50 %only they told me that) i suspect that they used my vehicle to achieve the monthly target by charging me rs39580/- their sevice unsatisfactory because i went to different showrooms from 2006 onwards please take the necessary action against them and return my compennsation otherwise we are moving with legal formalities. Thanking you contact number :[protected], [protected], email:[protected]@gmail.com

Myself latheesh [protected],
I have purchased suzuki access 125 a couple of months back from apco suzuki calicut. Before second service itself the scooter while driving is getting off while overtaking another vehicle which was very dangerous, fortunately somehow i escaped. After the service the same thing happens yesterday also.
If the problem is not solved immediately i have to go legally.
Email : [protected]@gmail.com
Mobile: [protected]

My swift vehicle tn 07 am 8094 breakdown in coimbatore balasundaram road on 20.12.2017. I will call the abt roadside assistance and send it to abt maruti puliyakulam branchfor repairing. The same day evening receive the estimate slip. Today morning (21.12.2017) i received estimate thro sms 17000.00. After one hour mr. Prakash service advisor call me and inform rs.8000 adding and around rs. 25000 for repair. All they quoted money is accepted by me. They told today evening the my vehicle will delivery. But now i called the advisor they told spares not available. I trust maruti brand. How spares not available in coimbatore. I am spending taxis in my use. I am not having any other vehicles.
Kindly check up and arrange early delivery will be much appreciated.

With regards.

We purchased alto k10 auto at year 2015 and form 1800kms we are facing problem of gear box from 2years, 2 saal se 10 bar showroom ke taraf se car ko thik karke diya hai but abhii bhi same problem hai, showroom's ke taraf se koi response nahi araha hai. Maruti ke car leke hum fas gaye hai. Hume car ab dusri chahiye. 2saal se showroom ke chakar laga rahe hai or abhii tak problem solve nahi hua. Vo bolte hai wait karo reply ayega. Gadi 2 months se parking me hi khada hai.

Dear Sir,

I had today 19/12/2017 given my Suzuki Access 125 for service in one of your service station. invoice no VAD/WCS/005339 JOB NO: R 172957 19/12/2017
serviced at Pathetic Cheating Service Station:
Ravi wheels pvt ltd, near police station, old chhani road, navayard vadodara.

The Pathetic thing was they didn't wash the vehicle properly not even 50% and the best part was that they didn't service the vehicle properly and the servicing time they to was 10-15 minutes with washing.

The Worst part was they changed the bulb Break Light Bulb as the plastic cover was broken by me from few days of purchase so they thought they can get away with removing the bulb and replacing it with defused bulb. ( I had personally seen the bulb getting changed when i went to pick up my vehicle but still it was yet to get serviced and lying in side and manager/incharge was doing this stuff activity.) Please see the CCTV Footage you might get a look at that.

I don't understand whats going on in service stations. Has this become the place for milking customers money.