Maruti Suzuki India Complaints & Reviews

Complaint id[protected]

Dear sir/ma’am,
I am sending so many mails but noone is responding but only ignoring. This is to make you aware that i have submitted my car n keys to mr. Rahul bamne as instructed by mr. Ranjeet pandey (Kalina workshop) on 15.01.2018.
Today is the 5th day my car is with you all and till now i hav not received any kind of response. Not even tried to call me back seems lik you all are least interested. If this is the matter then fine even i have all the legal documents to deal with you all.
My problems are getting worse rather then getting it solved.
Everytime they polish my car and give me back. Now i am fedup of this prob. I cannot bare the problem more.
Spending 10lakhs for such a defective piece i don’t find it worth.
I used to trust maruti but now i don’t trust you at all. This is the way you’ll treat your customers if this is the case then even we customers has the rights to go to court with all the legal documents and proof.
I request you to provide me with a fresh new piece of maruti suzuki dzire. This faulty piece i m not goin to accept at all. I request you all to kindly look into the matter and help me with the the appropriate solution as soon as possible.
Hope you take my complaint seriously and do the needful.
Waiting for your positive response.
Thanking you
Warm regards,
Raunak uday dhuru.

Above is the mail content which i have sent them.
Within 20 days after purchase my car started rusting and now they are like itz due to mumbai, because they are lik mumbai falls near seashore.
Kindly help me with the problems gettin solved please..

Dear sir/ma’am,
I am sending so many mails but noone is responding but only ignoring. This is to make you aware that i have submitted my car n keys to mr. Rahul bamne as instructed by mr. Ranjeet pandey (Kalina workshop) on 15.01.2018.
Today is the 5th day my car is with you all and till now i hav not received any kind of response. Not even tried to call me back seems lik you all are least interested. If this is the matter then fine even i have all the legal documents to deal with you all.
My problems are getting worse rather then getting it solved.
Everytime they polish my car and give me back. Now i am fedup of this prob. I cannot bare the problem more.
Spending 10lakhs for such a defective piece i don’t find it worth.
I used to trust maruti but now i don’t trust you at all. This is the way you’ll treat your customers if this is the case then even we customers has the rights to go to court with all the legal documents and proof.
I request you to provide me with a fresh new piece of maruti suzuki dzire. This faulty piece i m not goin to accept at all. I request you all to kindly look into the matter and help me with the the appropriate solution as soon as possible.
Hope you take my complaint seriously and do the needful.
Waiting for your positive response.
Thanking you
Warm regards,
Raunak uday dhuru.

Above is the mail content which i have sent them.
Within 20 days after purchase my car started rusting and now they are like itz due to mumbai, because they are lik mumbai falls near seashore.
Kindly help me with the problems gettin solved please..

I repaired my car four five months back from Maruti . But I am not satisfied with dealer service I leave my car 5 times at dealer counter and tell the problems to him but they didn’t solve the problems till now. Every time I leave my car 4-5 days but everytime they give the excuses and misguide me. Denting, paint mismatch, new headlight front glass .

I[censored] peoole have little bit respect for the customers then do the needful at the earliest.
Ms. Deepti Shivangi as per telephonic conversation with you no response was received till date and time from the Showroom. Reallly it was one of the horrible and worst experience of my life. I[censored] people cant take action against the bloody showroom fellows and no compensation was given to me then I must say one thing that you people have no self respect and no respect for the customers. Really its not good on your part if you people cant take action against that bloody fellows. My Complaint reference No. NX[protected].

-------- Original message --------
From: Contact NEXA
Date: 2018/01/04 14:27 (GMT+05:30)
To: [protected]@hotmail.com
Subject: RE: Worst Experience CRM:[protected]

Dear Sir,

Thank you for contacting NEXA.

We have received your communication regarding worst experience.

However, we request you to send us the following information, to expedite in this case.

. Phone number with STD code/mobile number

. Name and complete address of the workshop (last visited)

. Copy of job card/invoice (if any)

. Car Registration Number

. Vehicle Identification Number (MA3 followed by 14 digit alpha-numeric number)

Thanking & assuring you of our best services at all times.

Regards,
Team NEXA
(Call Us- Toll Free:[protected]; [protected])
Please visit us at http://www.nexaexperience.com
22

[protected] Original Message[protected]
From: [protected]@hotmail.com
Received: 1/4/2018 6:11 AM
To: Contact NEXA
Cc: Contact NEXA
Subject: Worst Experience

As per Telephonic Conversation with Ms. SALONI here I am sharing one of my life's worst experience I had in the recent past with T.R Sawhney Car Dealer Rajouri Garden. He has done total fraud with me and now as an ultimate customer I want full compensation.

So Ms Saloni i[censored] have respect for the customers and care for them than help me as I am the ultimate customer who has spent his hard money of Rs 9.5 lakhs and didnt got the promised benefits and instead experienced huge loss and depression. So U R requested to take the action against T R Sawhney Group and take away back the Nexa Distributorship from them as they people are not capable of that and also provide me full compensation.

Dear sir, i have a complain that your mechanical engineers not inspection the vehicle properly and as well company also looking for their more products that's why this things are happened in the company, in which where we are suffering it is relay very very bad. I purchased the vehicle on 19/12/2017 after six day on 25/12/2017 the gear box totally damaged what can i do for it till today i could not received my vehicle

I am a maruti suzuki swift (Vdi) customer from last 3 years. I bought my car on april 2015 from indus motors muvattupzha. After 1.6 years one day my car suddenly stopped in middle of the road without giving any warning or alert and i tried to start the car several times, after several tries my car started. Next day i took my car to maruti indus service center and told the issues happened last day, in the evening they have called me and said, the issue is due to damage of high pressure pump. Since my car was in normal warranty period they offered me a free replacement of damaged part.

And its been almost 1.2 years only since i replaced the high pressure pump, on 7th january 2018, me and my family were going to a function in kollam in my car, during that time car stopped in the middle of the road without any warning, and i was driving in a speed of 75-80km/hr, when the car suddenly stopped all the system went down and the steering got locked and we have just escaped from a huge accident. Next day i took my car to the service centre, they checked and said it is the same compliant for the high pressure pump and need to replace the same again. Since i haven't any extended warranty, i need to pay 27270 (Component charge) + 650 (Labour charge) to replace the same.

Then i asked them, how can i drive my car with confidence, since this issue is causing periodically without any warning or alert. If i spent 27920 for the replacement of this high pressure pump will maruti can promise this will never happen again?.

Now i want maruti suzuki to take necessary action to change my car high-pressure pump and ensure it will not fail in future.

I have lost my trust in maruti suzuki.

I am writing regarding the non-delivery of Certificate of Registration for the Maruti Ciaz VDI car with vehicle ID MA3FXEB1S00266831 that I have purchased from T.R. SAWHNEY MTRS.P.LTD in New Delhi. The purchase was make on 30/03/2017 with full settlement of required charges told by the dealer. The charges included on road cost of car alongwith Rs ~78, 000 as registration charges to my address in Faridabad, Haryana. I paid the down payment and rest with the loan from Yes bank.
Initially, car dealer told me that my certificate of registration will be handed over to me after 2-3 months but later on, they started to ask for extra-money to deliver the same. As, I had already paid the registration charges (with extra VAT because of state Haryana) at the time of purchase, I refused to give away any extra amount. The car dealer was also not able to provide me any breakup details of the money which I paid as registration charges (Rs ~78, 000), when I inquire by showing the bill. Instead, they keep on asking me extra money for delivering the certificate.
I feel harassed as well as embarrassed to face such situation with an esteemed organization like Maruti. I have repeatedly asked them to either provide me the breakup details of the money; I gave at the time of purchase, or the registration certificate. To this, the car dealer blatantly refused and asked me to pay Rs. 68, 500 for delivering certification.
For the past many months, I have visited the dealer many times to solve the issue but left with a feeling of cheating and helplessness. They did not even pay heed to understand that without RC, I cannot drive the car. Thus, I have no other option but to expect an intervention from your end to resolve this painful matter, so that I can get my certificate of registration.

Yours Sincerely,
Gaurav sharma

Suddenly, we reached your cm autosales office in ropar to check the damaged accidental car. We are not satisfied with your service like your employees weren't working efficiently and not coverd the car with car-cover and they were using the car like a scrap material just like a bin. That's the main reason why you are loosing your loyal customers all because of your careless attitude toward work.

About 15 days ago we had changed our engine at competent motors (Ghazipur) along with the engine other small parts were added and a bill of 125000 was paid to them. We were told that the car would be checked from a to z and no problem would be faced.. Just within 2 days there was an oil leakage.. Now when we went back to the company they are demanding 15000 more for parts regarding the leakage.. This is too much! Kindly contact me asap on [protected]
Mrs kiran kapoor

Hi All,

Very good eveing sir/ Madam,

I am writting this after hearing revert from insurance team of royal sundaram. Last thusday on 04th Jan 2018 i meet with accident. when i put car is service centre under insurance claim insurance agent clearly denied for considering some part of car which is damaged stating this are good and this are old we cant consider in to insurance while picture clearly shows that it is damaged.

i just want to know whats is the zero dept polcy and what is the purpose of car policy i think as per company its only mean that calim high premium from customer but when it comes to claim TC applys. how to trust on car insurance policy when my policy expires 100 calls comes for renewal but when customer put claim company give lovey excuse of TNC.petthatic service experiencing from last 2 years of royal sundaram ill ask maruti to pls remove such kind of companies where they put hundreds of excuse when its to claim. thirdlevel of service whats sunder is giving. last time also sunder executive rejected my back side bumler claim and this time also giving 100 execuses. if you dont want to give claim then why you people are serving guys.

I Need answer on this. and resution.

Regards
Ram.

Sir my car maruti suzuki ritz no. Jk14d 3719 met woth an accident on 1 oct 2016 and i submitted my car in jk vehicleads udhampur yard on 2 oct 2016 and asked for its repair all those things that needs to be done to repair it. Firtsly they took more than 3 months to repair it and handover me on 4 january 2017 but when i checked out my car they had done all incorrect work no proper body parts are fitted. Car's bonut wasn't painted with proper finish. Bonut was not fitted properly. Ecm signal continuously shown and so many other problems. Now i have my car in other workshop to get the reqd. Workd done with proper finish and maintainenance. Sir i am complaining about that thay had my car for more than 3 months and still they had not done the work properly and satisfactory.

Respected sir/ madam,

I, mr. Iesh khanna a businessman, has been a proud owner and euphoric customers of your esteemed company maruti suzuki since 20-22 years. Today i write to you with great misery and sorrow that i have been cheated by the very company i so gloriously spoke about. Let the facts (Points) below expatriate my claim.

1) i inteded to purchase a car from your exclusive showroom nexa based in city dehradun, uttarakhand bannered under the name future auto wheels. I was enticed by the new car "ignis" diesel zeta model. I went on to pre book my car on 16th december 2017 and receive it on 25th december 2017.

2) to my despair the maruti nexa dealer future auto wheels delivered to me a second hand /used car. The day of receiving my car turned unfateful as the distance metre displayed 52 km. I raised suspicion and doubt about it but my concerns were shut off by laughs and false claims that a car generally comes with 50-60 km run distance. Already being a owner of maruti cars i had prerequisite knowledge that cars only run 18-20km at maximum. The manager and the sales consultants pressured on and convinced that that my doubts and suspicions are baseless. I on the other hand a firm believer of your acclaimed company disregarded my intuition and trusted in sake of your renowned reputation.

3) once i reached my cousin's home, i went on to clean my car. I was grief striken and mortified when i found the owners manual, signed under someone else's name. It clearly states that it was initially sold to mr. Dipeandra mahra on 22 km a few days prior to my booking. I promptly dialled the number that was mentioned and was addressed mr. Mahra on the other side. He unfolded all facts hidden from us by the dealers. Mr. Mahra distinctly and veraciously told us that he kept the car for two day and due to some issues in car, he returned it to the dealers.

4) another major set back that i received which can clearly be ranked under deception and fraud is that i purchased a diesel model car but the invoice/ bill generated and given to me is of a petrol car. Due to this i have gravely suffered mental harassment by the bank as the loan was issued for a diesel car. On showing the bill/ invoice they attacked my character and dignity and the bank started perceiving me as a fraud. My respect and honour is brought at stake due to the company's negligence or purposeful deceit.

5) to add more salt to injury i was denied the privilege of taking home an insured car. One of the main clauses promised by the company's dealer during the pre booking was that all the paper work for the insurance of the car will be done by the delivery date. Yet my car got insured 2 days after my purchase on 27th december, 2017. God forbid, if something would have happened during the time, no one would have claimed responsibility and i would be the one to blame.

Moreover, the dealers are now turning a deaf ear to my complaint and are regularly delaying the matter. I am bearing losses as the car is idly parked without any use. The purchase of this car was for the sole purpose of my business. Since the car is at a stand still i am enduring substantial losses because of the massive bills that are being levied on me by the cab services. All this has been caused by your company dealers conducting fraudulent work under the good name of your prestigious company.

I have evidently been extorted, embarrassed, and cheated by the company i respected and have been a loyal customer for over 20 years. I request you to please help me out of this situation and find an optimal solution as soon as possible. I have beared enough losses, physically, mentally and financially. The company customer care service are also paying no heed and have presenting me with vague answers. My registered complaint reference number is nx[protected]. Kindly feel free to contact me on this mail and my mobile number given below.

Looking forward for an urgent reply.

Thanking,
Yours sincerely,
Iesh khanna
Email - [protected]@gmail.com
Mobile number - +91 [protected], +91 [protected]

Maruti and bagga link motors (South ex) registered my car without my permission to achieve their december sales targets. My car was suppose to be registered in jan, 2018. Due to the 2017 registration, we have a loss of approx 1.5l on our hand. Now bagga link managers has stopped taking my calls and maruti's online team is just doing a formality by calling and promising to resolve it. Bagga link offered 10k as compensation, which is not acceptable by us.

Myself safarulla khan. M cont. +91 [protected], have purchased maruti suzuki swift dezire vdi 2014 model on may from hercules maruti ltd kallambhalam tvm, vehicle no. Kl.02 as.2398, i maintained properly with assistance of your authorised maruti service center asper owner's manual, also i take mcp for extending service warranty it will expire on may 2018.

Here i would like to highlights the detail's regarding complaint of your products, power steering of the vehicle can't moved and showing steering lock symbol

Due to this damage i have face many inconvenient situations when i am travelling with my family and it will loose my quality time and not happy with the drive, i consult sarathy auto car kollam with this compliant and not get a favourable response from them. Service manger said that they can't take the responsibility of this technical fault and i need to pay above ten thousand rupees to rectify it.

I expected to have a favourable response from maruti

Thanking you
Safarullakhan. M

I have purchased new maruti suzuki swift vdi car in sep-2016 from aligarh. My vehicle number is up 81 bm 1811. Two weeks ago my car lifting jack got bend during tyre change. I have reported this concern to dev motors in aligarh, but he has denied by saying that maruti is not responsible for vehicle jack. I want to complaint for him for misguiding. Also request to you please consider this concern under warranty & help to replace my defected jack with new one.

Hello,

Myself atul s. Chavan contact no[protected] have purchased wagon r lxi cng in last december 2016 from sai service deccan pune.

Till 10000kms there was no issue with any part of car also i have completed 3 free services as per owners manual.

Would like to highlight below points where nowadays i am not happy with the drive.
1. A strict action is required on rear shock, called as gas dampers where right side oil spillage is observed.
2. From engine rattling noise appears in morning which comes for a while and disappears. A observation is reqiured on clutch release bearing.

I had a option before to go with purchase of car with other make. But maruti suzuki being a reputed manufacture with less service cost, i changed my decision.

Expecting immediate action from you people and inform nearest service person to do the needful..

Major accident happen yesterday my swift car front side mashed completely but airbag not deploy . it is a big issue. i purchased Swift Lxi optional (O) model . with dual airbag. but during accident no airbag deploy . my car was in top gear and suddenly a bull cart see on the road day was foggy i break heard but car hit the bull cart and front side of the cart mashed completely but no airbag deploy . so it seems airbag in this car only for showoff feature which not works .

On 05 dec 2017 i buy alto k10 vxi from peaks ananatnag but when i drive my car a sound like a broken furniture comes near the gear knob and i went to peaks anantnag they tried but can not solve the problem #whenever i drive my car if feels i buy a used or accidental #this is a major problem for me. My car is under warranty and want to solve my problem. Second problem when music is on and when i blow horn speakers make noise. I want you to look at the matter as soon as possible. Thankyou

Hi sir/madam

1 month back i serviced my acccess 125 saboo service center in hyderabad. I can raise the complaint in fork oil likage and lock system. But service center workers just managesd that on words fork sound started and very poor miliage plzz rectify our problem as soon as possible

My contct num is [protected]

Any quirys then call me

Thanks®ard
Harish dhanekula

Maruti as a brand has gone to the lowest level in indian automobile industry there was a time when maruti was the most trusted brand but now they are very unreliable and insensitive towards their customer. I made multiple complaints about my vehicle and written mails as well but maruti and the guy deputed on my case is not responsive. The harassment i'm going through is very bad as maruti doesn't care the loss i am bearing because of my broken vehicle which has got it's engine overhauled twice before it broke down for the third time and standing at a place as a stray. People at maruti are just promising me to attend my car but not actually doing that. This is really frustrating after spending 1.4 lakh rupees on engine repair. Even brands like honda hyundai and ford does not rob you this kind of money and once they repair your vehicle's engine the car is good for another 1 or 2 lakh kilometres on contrary so called low maintenance and best performing brand maruti is behaving like this. Very disappointed this time and seems like court is my last resort. As a common man i don't want get into this trouble but i can't spend a single rupees on car for which i have already spent 1.4 lakh rupees on engine repair.