Maruti Suzuki India Complaints & Reviews

Sir,
My maruti celerio kl31l-3330, was an accident on december 20th.
The same day "indus motors - mavelikara" pick the vehicle and collected all documents.
But i didn't receive the vehicle yet. Many times i contacted the service person.
Always they are telling "all our work finished, but airbag not delivered yet".
I think, this is not a genuine reason to return back my vehicle, why 40 days need to receive for a vehicle part from maruti company..?
If they done all other work, why didn't return back my car.
Whenever the airbag delivered, they can inform me. I will give them my car.
Kindly take action urgently.

I am using a maruti ertiga zdi from last few years and currently the car milage is 80 k and between this time first car synchronizers got damaged and i was replaced it with13 k, now the diesel high pressure pump got damaged and its cost is around 27 k. All the services are doing under maruti but the this is the result which i was getting. Maruti made very poor product and cheating its customers.

I want maruti to look in to this issue and resolve my complaints as soon as impossible.

After several services the same problem still persists and whenever i go to service centre the charge me with some gasket charges and every time the bill is around 500. I don't get it if they can't fix the problem 1st time then why should i pay for it. Most of all everytime i go they charge me with new problems. What should i do if i go there again then the same charges i have to play. It seems like a loop.

I have purchased the celerio vxi model on dec.2014 from m/s carlo motor, boring road, patna and my engine is not in condition when a. C is on. After three service no fault has been repaired. On 28.1.2018 when my car regd. No. Br01cj3190 had made repaired, the rpm has been adjusted very high in the carlo service centre, bata more, digha road, patna and the condition of my car becomes worsen. Before repairing the car was in running condition, after repairing the car becomes worsen. Please advice me where my car may please be made repaired so that i could be satisfied. No mechanic in carlo is good.

Dear sir,

Subject:- regarding the problem in new model swift dezire

Dear sir,

With due respects, maruti had launched a new model swift dezire vdi recently. I had purchased it having engine no. 3148816, model 2017 on dtd 05/10/2017 from stan autos pvt. Ltd, ludhiana (Dealer code no. 6203)

But its engine gives me a trouble.

Engine overhauled just after 3000 km/ within 100 days of purchase. What happens @10k or 20k?

My car is in authorised service station (M/s stan autos pvt. Ltd., pakhowal road ludhiana since 19thjanuary 2018. You recommended me to change piston, piston rings under warranty as 4th piston had a play. I want that you should have to replace whole engine as a part instead of that damaged part. It is also clearly mentioned in the warranty policy of maruti as per ur website. If engines are unavaliable, change my car, as i do not want to suffer.

As per mr malik, area manager maruti pressurises me to change defective part in the engine. What is my fault as i have purchased new car. No one cares customer feelings, time as well as money. If you have given full power to local techicians to bind or unbind the engines, why customer wants to purchase new cars.

As per feedbacks from site, piston costs just ₹15000 and half engine assembly costs ₹85000. And car costs ₹850000. Msil always fulfils cost effective routes. Then why i spent ₹850000 and should have to buy old car.

Plz command your area manager to dispatch the engine of the car to factory and find out the actual root cause of the failure so that no other customers suffer instead of pressuring customer for approvals.

As per warranty policy, the damaged parts due to manufacturing defect like high pressure pumps, engine, ecm, turbocharger assembly etc are to replace under warranty provided that there should not be any violation in warranty. Now i fail to understand why the maruti fails to replace defective engine. I had already talked/communicated to maruti area manager mr. Malik (M) [protected] as well maruti chandigarh office but all in vain. They just want to replace a defective part from the engine not a defective engine as a whole part. Maruti dealer" stan autos pvt. Ltd. Is going r & d on my new car engine. As i know in factory, engines are assembled by machines, robots with the guidance of qualified engineers but in my case, new car engine badly, mishandled by local technicains without the presence of maruti engineers.

If that replacements enforced to me, who will buy my car. I am failed to understand why your piston, piston rings got failed just after 3000 km inspite of fact on 500km (Ist service), i had done complete checkup.

Due to that tensions created by maruti as well as maruti dealers, i am suffering lot and have a sleepless nights and also admitted in hospital.

I had also already compliant to maruti under crm:[protected].

Please do the needful and change my car without further delay.

I donot want to weaken the name of maruti as it is car of common people. Also donot to weaken name and fame of maruti. Also donot want to go courts.

It is a humble request that plz change my defective car. As i am very common man and purchase this car on loan.

Sir meri problem yeh hai ki suzuki service center solan mein maine apni car check karwayi lekin unhone meri problem ko thik na krke kuch or he system change kr diya jisse car mein bhout problem aa rahi hai. S ervice center waalo ne mera alag se unnecessary kharcha krwaya. Phir dosri service center mein check karwayi to uder be meri problem solve nahi hui

I have buyed a vehicle swift from trivandrum kowdiar on 18 august 2017... I have cleared all the amount on march itself.. But the dealer showed that i have delivered the vehicle on february itself and in my insurance the 1 year date of expiry is showing on feb 2018... I delivered the vehicle on 18 august 2017.. We informed them several times that the date of insurance is wrong, but every time they say they will clear and talk to the authority respectively.. I have the receipt and i am attaching with this email. At that time the sales executive was mr nitheesh mohan. He created lots of fake words. Without informing us he create the t. P. When we got the vehicle in august 2017 and when we get through the rto office the authority told us that the dealer had taken the t. P on february itself and now it's out of date.. They created so many issues without informing us.. And that guy has resigned from there. After that when we told to the showroom about this they saying that nitheesh has resigned. So they cant do anything.. Actually the delivery date was in august so we get the insurance date till august 2018.. But they created till february 2018.. A call was come from the insurance office we informed them also but they says that the showroom told us that u delivered the vehicle in march itself.. So pls help us.. Sir we need a clear sentence regarding this. I m attached the file along with this email.. Pls clear it and resolve this issue as soon as.

Ported from vodafone to airtel (My cell no [[protected]]) after porting. Incoming calls ans sms not recd
Now the present status is outgoing calls can be made (Ok) sms send /recd is (Not ok) incomming calls also not recd. Calling party is getting response that
Number does not exsist
I am very disappointed... Even after porting request approved by vodafone.
If airtel not ready then why accept my porting request

Dear sir,

I have purchase a suzuki gixxer bike from dwarka suzuki tilak nagar. They person are charged us registration charges an amount of rs. 7879. They also charge us edc charges 3% today i have received a msg from dz-vaahan this msg have show registration charges is rs. 6940. I request to you kindly see this matter and solve this probleam as soon as possible.
Vechile registration no. Dl9sbm7162,

Thanking you
Ankush chauhan

Dear Sir,

My vehicle registration number is TN 11 T 5359 Maruti Swift Dzire which was picked from my place on 3rd December 2017 and not on 6th December 2017.

My car was given to your company for the following reasons : -

a) In the November 2017 my car was serviced by Maruti Service Master, Guindy, Chennai and after which my car’s engine sound raised abnormally and also there was heavy smoke emission from the car for the reasons known to the MSM ;

b) Usually I service my car from the date of its delivery with MSM only and not by anybody ;

c) After the abnormal sound and smoke emission MSM again picked my car and returned the car stating that everything is normal and have not identified/detected any problems ;

d) In spite of my complaints the MSM have not rectified the problems mentioned by me and hence I had lodged complaint with Maruti Helpline and again they had redirected my issue with MSM and a deriver from MSM picked up my car for service on 3rd December 2017 ;

e) After that I had made several calls with MSM and Maruti and Mr. Venkateswaran from MSM responded to me stating that the vehicle is under service and wants me to wait for some and Mr. Umar Faruk Basha from Maruti Suzuki informed me that the service engineers detected some manufacturing defects in the car and they are in the process of getting spares from the Maruti Suzuki and replacing it at free of cost because the vehicle is fully covered by the Maruti Suzuki’s Warranty ;

f) After my marathon follow ups with MSM and Maruti Suzuki to deliver my brand new car after service on 10th January 2018 Mr. Umar Faruk Basha from Maruti called me and informed that I have to pay a sum of Rs. 60000 approximately for the manufacturing defects in the Car which caused me very shock and surprise ;

g) The brand new car have two years or 40000 Kms warranty on the brand new vehicle. My car deserves the full warranty from the Maruti Suzuki because my car driven for 22500 plus kilometers approx. and only 15 months old when it was picked for service ;

h) On 12th January 2018 I went in person to MSM to know the reason behind charging Rs. 60000 however Mr. Venkateswaran from MSM told me that I have to pay a sum of Rs. 51900 for the service they had carried on my vehicle. I don’t know why Mr. Umar Faruk Basha told me to pay Rs. 60000 plus but now Mr. Venkateswaran asking me to pay Rs. 51900 ;

i) When I wanted Mr. Venkateswaran of MSM to let me know why they are charging for the warranty backed up vehicle he simply told me that they had obtained report stating that there is adulteration in the fuel hence there is damage to my car’s engine and thereby the MSIL’s warranty does not apply to my car ;

j) It is very surprise and shock to me that my vehicle was refilled by Govt. Authorized fuel stations and which caused damage to my engine ;

k) On November 2017 itself the MSM had picked up my car for service but they have not detected any issue in my car but within span of barely one week they had detected in my car that only due to fuel adulteration the engine got damaged which is not acceptable to any person and including to me and which is also not a good spirit of administration and transparency with the customers by the MSM and MSIL ;

l) From November 2017 the car is with MSM only and which was not driven for not more than 300 kilo meters but the MSM have not detected/identified any problems with my vehicle but now they are raising an alarming problem that there is adulteration in the fuel which cannot be dealt with in an ordinary manner because the entire nation depends upon the state recognized fuels stations ;

m) The MSM or MSIL have not given any report, letter or explanation regarding the examination, Observation stating that injectors found defective as the delivery values are less and abnormal wear on engine cylinder block ;

n) The MSM or MSIL have not provided me any clarification regarding when the Defective Parts are been inspected and investigated by Umar and his regional technical leader and on what basis they had concluded the adulteration in fuel leads to damage in engine and injectors which are paramount to my complaint and which cannot be dealtt in a simple manner which requires utmost great importance from MSIL and MSM because which may cause great hardship to the reputation of the MSIL and also to the MSM from the customers like me.

o) I have not been provided with the MSIL Warry Policy Clause under which the MSIL and MSM had came to an conclusion that only because of the abnormal wear of the engine and failure of injectors are due to adulterated diesel, Engine repairs and replacement of injectors could not be covered under manufacturer’s warranty and Job will be done on payment basis ;

p) The MSM and MSIL had failed to provide me the reports and examination of the technical engineers about the problem finding in my vehicle which requires lot of attention and thereby the entire nation waiting from the report that only due to fuel adulteration my vehicle got damaged because lot of layman and general public refueling their vehicle from the Govt. Authorized fuel stations and the MSM and MSIL had questioned and challenged the Govt. Recognition hence I am keenly waiting to receive the examination, reports and advise given by the technical engineers, labs about defecting parts of my car and the decision taken by the MSM and MSIL ;

Hence I request the MSM and MSIL kindly to do the following without any further delay: -

a) Deliver my car without charging any payment for your own faults and manufacturing defects ;

b) Provide me all reports, letters or explanations regarding the examination, Observation on my car ;

c) MSIL Warry Policy clause under which the MSIL and MSM had concluded that the manufacturing defects and the present problems does not cover for replacement & service ;

d) Letter of assurance that the vehicle is under perfect condition which will not give any further problem with regarding to Engine or replace my car with brand new one because of your manufacturing defect ;

Kindly comply with my requirements within 7 days from the date of receipt of this email or I will be constrained to initiate necessary legal proceedings against both of you and both of you will be held liable and responsible for all costs and consequences.

I purchase a genuine front mirror of maruti suzuki swift vdi from rudrapur uttarakhand. And this mirror change through the my friend workshop but problem create is many spot on mirror after seven days problem. Bcz retailer told direct complaint to maruti suzuki company. Any not response retailer retailer said direct complaint to maruti suzuki company sir i want change front mirror.
My contact no - [protected]

Sir mera naam govind rawat h mere pass swift dzire car h meri car on warranty h jiski purchasing date 15/02/2017 h car k engine m se oil aaraha tha maine usko authorised service centre par dikhaya unhone oil seal leak hona bataya mechanic ke dwara oil seal badalne par usme kuch mistake ho gayi jis ke karan engine camshaft timing chain system had baal rocker arms etc. Pura engine demage ho gya kripya kar mera engine badla jaye

22.01.18
Respected sir,

I had given my maruti wagon-r - cg-07-m-1044 to sparsh service center at bhilai. Because of new establishment and shortage of skilled man power and spare parts they have handed over to sparsh automobile pvt ltd. Pachpedi naka, raipur.

The problem in my vehicle is some time its steering wheel get jammed while taking turn either to right side or left side. This problem in my vehicle since last 2 to 3 months. This problem is not regular it comes after 2 or 3 days. Whenever your expert of service centre drive my car at that particular point of time this problem is not being faced by them. I told they this is not a regular problem. I requested them to keep the vehicle for 2 or 3 days or even more and only after solving this problem they should return to me.

Maruti suzuki cars are standard vehicles in india and such type of problems should not come.

Please help and solve my vehicle problem of jamming of driving wheel.

With regards

S. K. Rane
Mobile [protected]

We had booked maruti wagon r plus on 24/11 at kalyani motors, bangalore by paying the booking amount. We were promised delivery within 2 weeks. We were planning to have this new car on the occasion of my kid's birthday and the new year. Till date we have not received the vehicle, nor the date of expected delivery is being communicated to us. There is no response to our complaints and no one is attending to it or resolving it, complaint id - [protected].

My wagon r automatic stopped completely in the middle of the road on 20th jan 2018.
We were unable to shift the gear to neutral and therefore start it.
Service people from 2 maruti service stations came and tried to rectify the problem but were unable to do so.
Around 6pm we towed the vehicle to mandovi motors yeshwantpur service station. The vehicle was purchased from mandovi motors bangalore.
Until now there has not been a single update from the service station. I have no idea of 1) what the problem is 2) when the vehicle will be ready.
On speaking to the manager of the service station i was told that even the diagnostic cannot be released without the approval of the company (Maruti) and the insurance company.
This clearly indicates a manufacturing defect. I would like you to replace the vehicle completely, since it is well within the warranty period and has done less than 1700 kms.
Looking forward to your immediate response.
Sunitha srinivasan

Dear sir /mam
I bought swift vdi from modern maruti karnal, haryana... And i go to there service station, for 1000km service, as car windshield glass get broken, so i asked them to replace the same in iffco tokio zero debt bumber to bumber
Insurance, they asked me we don't have windshield it will be available after 3days. I said its ok, then they asked me to go karnal motors there they have stock of windshield with fasttag, but unfortunely karnal motors dignies as i bought car from modern maruti, then i came back to modern, then they said ok sir we will take the windshield from karnal motors and fix it up, you will come tommorow, i said ok, then a message comes, ur car will be ready before 20th of jan, as i handed over the car on 13th jan 2018, but as per verbal comunication, they have promised me to give the car on 14th jan,, but they handed over the car on 17th jan 2018, and when i call the claim manager he said surveyor has not yet come, and after claim wiper water pressure not working, being in working class everybody's not having so much time to spare.

I had purchased maruti dzire vxi on 13.12.2017 from karnal motors, karnal in the name of amit kumar sriwastava and an amount of rs.600/- was paid by me with an assurance that rs. 200 will be automatically credited in your fast tag account. But i am extremely sorry to inform you that despite repeated request to karnal motors, karnal my fasttag has not been recharged with rs. 200 to start using the fast tag at toll plaza.

Therefore, i request you to ask your agency to resolve the issue or refund rs. 600 which had been collected by your agency towards providing fast tag facility.

Amit kumar sriwastava
H no 1266, sector 7, karnal
Mob no [protected]

Hi. This is to inform you that i adil imam had booked a maruti suzuki dzire zdi plus amt with paramount wheels mira road east showroom on 27th november 2017 as promised by them my delivery date will be 25th jan to 29th jan 2018. But now onwards they are saying it won't be delivered before 15th feb 2018. I really very disappointed by there promise in im missing my wedding anniversary also. Before doing the booking there was a very good follow by thier side and after giving them the booking amount of 25000 they totally forget us. As promised by them that sir you make the booking amount and by next week we will give you the test drive of the car but it now i havnt received the test drive call from paramount wheels. My agent name is shweta. And one more thing why they are again n again forcing to take the delivery of 2017 model 1000 of times i have told them that i will only go for 2018 model but call for 2017 model is coming all yhe time. I need you to take a strict against the dealership and should fullfil there promise atleast what they make. Very disappointed with maruti suzuki this was going to be my 1st car in home. But got all spoiled. Not expected all this.

I am murad from aluva, ernakulam, kerala
I bought a maruti suzuki alto 800 from indus motors, muttom, aluva on may 2015
The vehicle has only covered a distance of 13500 km now
I normally give my vehicle to the same indus motors for service
But the problem is, after each service, noises r coming from the engine and shock absorbers
I even have a doubt whether these people are changing the vehicle parts during servicing because i am not using my vehicle much
I even reported the issue to the respective dealer but they r giving their ears into this problem
I am fed up
I dont know whether you will give me a reply on this issue
But, if i dont get a reply within 10 days i wl burn my car infront of the media, dealers, and public
Sorry sir

After the completion of repair of swift car you were delivered car to us n we saw your working...
Such a shameful thing for you
That u r not working efficiently
Like particles of dust n window issues you people weren’t cleaning properly...
N u r not working properly like window issues even your careless behaviour towards your work seen by us like scratch on front side of the car all because of your careless attitude...