Maruti Suzuki India Complaints & Reviews

I am submitting my complaint regarding non provision of swift vxi car even after completion of one month period. We have booked the car on 7th october. The details are as under,
Name - jayalakshmi mukund shreshth.
Receipt no. 002102 dtd 09.10.2017
Chavan motors div (I) pvt ltd, hotgi road, solapur.
Kindly give the details of vehicle despatch at the earliest.

Hello team,
This is to inform you that my car hr 26bf9720, white swift, has been sent for car service, and it’s been picked from my home, near 9:30am on 12/11/2017 by the company agent.in the evening when we called, they said that car in not starting up, and they are checking, it was their duty to inform but still we called. Next day again we called for an update and they said, they are looking for the same. I then went to service center to check and was told that that during washing, something happend, and then it stopped working. Today 13/11/2017, again we called and they told that is being damaged and we have to pay near 20 k for this damage. This is not acceptable, car was in working condition and fault is at their end, so please check, as i need my car to be repaired at earliest. We don’t expect such service from
Maruti, and it’s really very bad at company end. Awaitng for your reply. Below is my number for reference -[protected]

Dear sir,
I have purchased my ciaz shvs zdi+ car from (Sidhi vinayak vehicles pvt ltd. Nh10, bahadurgarh) on 23/12/2016, hr 13l 3453, chassis no ma3fxeb1s00245513. After ten months (13050 kms) "some sound is coming near to disc". I went with my car at service centre. They told me disc brake has wear out and advised me to change disc brake on own compensation. But my car is in guarantee. They did not change my brake pad free in guarantee period. Pls tell me what is the life of brake pad. Sidhi vinayakis making customers fool and their behaviour is not good.
Pls. Take strict action.
Regards
Shailendra singh
[protected]

This complain is against amaghata bye pass road sugiadih dhanbad i have claimed insurance for my wagon r stingray reg no. Jh 10 be 9635 i have subimmited my vehicle on 30/10/2017 and today is 13/11/2017 only for minor repair they have taken such a long time so kindly look after my issue as soon as possible i am very ashamed for your service please take quick action

I have purchased a new vehicle scross alpha on 25 oct 2017 from dd motors nexa showroom at janakpuri, new delhi.
I want to complaint against dd nexa, b-1/629, main najafgarh road, janakpuri, new delhi - 110058.

Sales relationship manager mr. Jagjeet singh duggal.

They gave me a defective product.

There are issues mentioned below :-

First issue is raised when car is drove 200 kms the air condition stopped working, i went to maruti dd motors service station a-100 mayapuri, new delhi they repaired the a. C.
I fought then that its a faulty product given to me but the gm at service station assured me that nothing will happen in future. I somehow agreed n trusted him.
But today i went for the first service at dd motors, mayapuri
The stereo went off its totally dead. When i enquired to the service person they said its a software issue n we are trying to fix it but they couldn't as the new gm of dd motors mayapuri mr dev vashisht ([protected]) told me that new software will come & we will update it.
Mr chander bhushan gm of the dd nexa (Janak puri) is assuring me that it'll get fixed soon. Just wait for sometime.

I have paid rs 13.5 lacs for a new car not for this pathetic service.

I have always trusted the maruti brand but the dealer has given me the defective product with the help of maruti.

I want a replacement for my car.
As there are so many issues in the first 1000 kms i can't risk myself going further.

Kindly escalate the matter to the higher authorities & revert me back.
I am enclosing the bill copy of the car purchased.

Regards

Sahil mahajan

[protected]

This is to bring into your notice about the bitter experience i had from your dealer avg kottayam, kerala.
On 03/08/2017 i took my alto bearing reg no: kl-05-z-7269 to avg for a detailed service and had done the work as per the service invoice (Copy attached herewith). Later after 2 days i noticed something wrong with allignment and i took the vehicle again to avg and get it corrected what they had already done 2 days ago. Again next day another issue in allignment and had to take the vehicle and corrected it. But the 3rd time i met service manager about the quality of the work he said all it was due to steering box which i had already overhauled there itself in last 6 months and just completed 10000kms.
‌again after 2 months while i found an unpleasant noise from left front side of the vehicle, i took it to avg and discussed with service advisor. According to himrh wheel bearing is damaged and it has to be replaced. I have already been charged for the same in my last bill. I was really confusing and had met upto service manager level but it didn't fetch anything yet. I can't pay a penny on this account but it's their responsibility to correct it. Another interesting fact is that while i took it to another workshop they commented this problem could be due to poor workmanship. Kindly intervene on the matter and find a solution in the above scenario.
‌
‌yours truly

Krishnamohan b
Moorippara h
Lakkattoor p. O
Kottayam
Mob:[protected]
:[protected]

1. Before service my car (Up 80 ce 5136) average was aprox 18 kmpl on nh-2 and after service it become aprox 12 kmpl on nh-2.
2. About 5 times i reached to the (Ktl) service centre for the same problem but till now i am facing the same problem.
3. From last 30 years i am the customer of "maruti suzuki" with the same customer name "shobha rani" but this time i am totally unsatisfied with you network.
4. Many times (Ktl) service centre dealers treated me with the abusing language.
5. Please go through the matter your car is still hear in my garage like a scrap.

Today, i have received one call for interview in the name of your esteemed company and in that amount demanded rs.16500 as interview security deposit (As per them refundable). So, i got surprised that a company like maruti is asking for the money for interview. The complete details are as under.
Mail received on [protected]@rediffmail.com from
Bipin tripathy

Maruti suzuki india limited,
Regd. Office: 1, nelson mandela
Road, vasant kunj,
New delhi -110070

Ref: "maruti suzuki" direct recruitment offer.

Your resume has been selected from WWW.SHINE.COM for our new plants. The company selected 62 candidates list of mechanical/electrical engineer, it, administration, safety & security, civil engineering, logistics, hr executive, production, accountants, marketing and general service departments. It is our pleasure to inform you that your resume was selected as one of the 94 candidates shortlisted for the interview in maruti suzuki company on the 17th of november, 2017. At 11.05 am in new delhi. The company maruti suzuki is the best manufacturing car company in india. The suzuki company is recruiting candidates for our new plants in delhi, telangana, pune, hyderabad, mumbai, bangalore, chennai and kolkata. Your interview confirmation letter and air tickets will be provided to you before the schedule date of interview. The company can offer you salary package for this post starting from rs.40, 000 up-to 5lakh rupees + hra + d. A + conveyance and other company benefits. The designation and job location will be fixing by company hr, at the time of final process. You have to come with the original copies of your resume

You have to deposit (Cash) as an initial refundable interview security amount in favor of the company’s accounts officer name in charge to confirm your refundable payment of (Rs16, 500/- (Sixteen thousand five hundred rupees only) through any sbi branch, the account details will be provided to you upon your response. This is a refundable interview security fee. Your interview confirmation letter and to & fro air tickets will be provided to you after the confirmation of your refundable deposit, if you stay outside delhi ie when your payment is confirmed in any of the { sbi / icici bank }, company will pay all the expenditure to you at the time of face-to-face meeting with you in the company. Your job profile, salary packages and date of joining will be mention in your employment letter. Note that, your to and fro air tickets will be send to you very shortly after receiving the confirmation of cash deposit in the bank. We wish you the best of luck for the subsequent stage. The last date of security deposit in bank is 15th of november, 2017. You have to give the information after deposit of the security amount in bank to the company hrd via email. The interview process and arrangements will be made by suzuki company. Lodging, traveling and local conveyance will be arranged by suzuki company. The candidate has to deposit the initial refundable security fee as mentioned above.

The reasons for refundable interview security deposit:

This is a measure we have taken to check unserious candidates who we selected and shortlisted for interview and send them air tickets and other supporting documents but they fail to appear for interview but rather convert the air tickets to their own personal and selfish use which is a huge loss to the company and we fail to recruit the needed candidates as a result of this act. Your refundable security deposit will be refund back to you after the interview. You have to come along with original copy of deposit slip to collect back your refundable interview security deposit.

Fill the below details and send to this email id only: [protected]@engineer.com

1.
Full name:
2.
Address:
3.
Date of birth:
4.
Gender:
5.
Mobile number:
6.
City/state:

Best regards,

Mr. Kinji saito

Director of employment

Tel: +91- [protected]

Email: [protected]@engineer.com

Maruti suzuki india ltd

Sir,

I am proud owner of ritz diesel for the past 6 years (Engine no. D13a1527145, chassis no. Ma3fdebis00281035, reg no kl45e9498). I bought the vehicle from indus motors, pathanamthitta on 05/11/2011. Periodical/regular servicing is done at authorised service centres of maruti only. The vehicle is maintained in good condition.

All of a sudden the vehicle showed starting complaint. Yesterday (11/11/17) the vehicle was parked on roadside, near a shop at chalakudy town. After some time, when i tried to start the car, iginition was not getting on. Machine light was not not glowing. My battery is only 1 year old and is in perfect working condition. My successive attempt to start the car failed. Immediately i contacted the local service centre - m/s popular vehicle service, chalakudy. Their mechanic tried invain to start the car. It was finally taken to their garage with the help of another carrier.

Today after inspection they informed me that ecm (Engine controle module) is faulty and needs replacement at an estimated cost of rs22000.00 plus labour charged.

I really astonished to hear this news from the service centre. The vehilce has run for 56000 kms only so far. I suspect this to be a manufacturing defect, which needs to be attended by the company at company's cost.

Please intercede in the matter urgently and apprise me of the position. The vehicle is garaged at the sevice centre at chalakudy.

Paul p a
Mob.[protected]

Dear team

I have given my grand vitara to m/s paramount wheel - mira road - mumbai - maharashtra, for repairing in the month of july 2017 but still they are unable to resolve the problem and unable to return my vehicle. Upon contacting to them, the reply got is the car is under repair. They are not sure about when it will be repaired. Where should i take up the matter so that it will be finished.

Car details - up 78 dl 4407.
My car had met an accident on 20-10-16 and have delivered the car to sb car service centre fazal ganj kanpur and all formalities have been completed on 24.10.17 survey has been conducted on 26 10 17 and seveyar told that i have approved for making the car after that no action has yet been carried out by the service centre and they are making many excuses since last 16 days and no work has yet started. Kindly do the needful

Hi

This is ashit amin, and i own a red swift 2016 model, my car number is mh 03 cb 5611. I have sent the car for regular servicing on wednesday 8th november 2017 at 9.30 am to the maruti suzuki authorised workshop in chembur, nr. Ghatla village. Its been 3 days and i havent received an update on the status, one gentle man by the name of sinesh called me and told me that my car needs no servicing and asked ke to wait for 2 months more to make the regular check up of the car. My car was last serviced in the month of july 2017, its quite surprising an engineer telling me such thing, when i clearly mentioned that i need to do the regular servicing to keep the service history of the car in place. I also wanted to change the rear bumper of my car wich was clearly mentioned at the time of giving the car to service. I have been calling the service workshop multiple times in the day ftom the past 3 days and i am receiving no response to my query. Not even a single call back i hv received on this service...

Such is the customer experience you are giving. And i am hearing news offlately that the maruti suzuki authorised workshops are conning people in the name of service and not doing a regular service at all. Pathetic experience i am facing at this moment. Shame on you guys for giving such kind of customer experience and service... Maruti has lost it...

I need a resolution to this issue today else i am filing a complaint in the consumer court and make your pathetic ser ice service public in the name of social media and auto

Regards,
Ashit
[protected]

I have booked second servicing for my maruti ignis car for 10- nov-2017 at excel autovista santacruz. I was promised for pick up of car for servicing at 7.30 am on 10 nov 2017. The pick up person named pervez visited my place at 10 am instead of 7.30 am also on pick up sheet he wrote timing of 7.00 am. After follow up for several times i have been delivered the vehicle till 10.05 pm at night. It caused me loss of time and also i am not able to take my wife to doctor for treatment. It was so annoying and frustrating. I will lodge the complaint to consumer court for this. Also i will go to the news paper.
I have recoded conversations calls with me.

Here by i have own a alto 800 white car car no tn72by5740 from asir maruthi tuticorin. I have face milage drop back from my car i contact them but no response from them. I have tried so many time but now i am feel be very hard with my car and from maruthi service please be provide some assistance at the earliest to drop my step ahead against move to consumer rights.

Actually i have raised a complaint about left side head lamp was getting vibration since from 2nd service now they r showing all breeze vechiles having default problem in left side head lamp
I have given vechile on these monday regarding about bumper change and left side head lamp. Still am waiting at service centre from 3hours. It almost 7pm...

आपके अधिकृत सर्विस सेन्टर ऑडी मोटर्स प्राईवेट लिमिटेड जयपुर रोड़ चूरू एवं सरदारशहर में स्थित सर्विस सेन्टर की सर्विस दरों में भारी अन्तर है और इनके द्वारा मनमर्जी से सर्विस की दरें वसूली जाती है। मेरे वाहन ब्रेजा डीआई सं0 आर जे 10 सीए 6894 की फुल पेड सर्विस के लिए चूरू के सर्विस सेन्टर द्वारा 8590 रूपये की मांग की गई जबकि सरदारशहर में स्थित सर्विस सेन्टर द्वारा फुल पेड सर्विस के लिए 7102 रूपये की मांग की गई। दोनो सेन्टर आपके अधिकृत सेन्टर है जिनकी सर्विस दरों मे भारी विरोधाभास है। दोनो सर्विस सेन्टर मात्र 50 किमी की दूरी पर स्थित है। उक्त कृत्य उपभोक्ता के साथ सेवा दोष की श्रेणी में आता है और आपका स्वच्छ व्यापार व्यवहार नहीं है।

I have purchsed a maruti suzuki swift dezire on april '2014 with extend warranty. Now in october while i put my car on service, enginer coll, e to tell me abut the charges on service and he also said me that ur car self is not properly working so is has ti be replaced with the cost of rs6000/- if i have ti pay that much amount so why should i paid extene warranty money at the time of purchasing. It is totally ridiculous. Then i go to service manager he said me that my service chart is not proper, but when i purchase my car no body have told me for the same. Sooo maruti suzuki is the worst car company who did not do as they said.

Purchased maruti ciaz 45 days ago. Left indicator not working properly. Doors not getting unlocked automatically on switching off engine. Poor job by maruti quality control. If new cars are sold to customers in faulty condition, this will shake the faith of customers in the company and will adversely affect the sale. The company must ensure its quality control of its products.

I gave my car repairing under insurance on 24.10.17 to maruti service station - naraina delhi. I was told that there will be 2 claims and the car will be fully repaired.
On 04.11.17 i was told that the car is repaired and i went to the workshop for picking my car. But the front glass and side fendor was not changed. The representative knew nothing and kept arguing. Then again after talking to the insurance surveyor, representative said car will be further repaired and will be done on 06.11.17. I showed him that time that the keys are on in the car and the battery is down due to that. He said don't worry he will charge the battery. But the car not repaired untill 10.11.17. On 10.11.17 after calling many times i was told that the battery is dead and need to be replaced. 7000 more will be charged for battery. I told him that the battery was working absolutely ok with enough backup when car was given for repairing. But now they are cheating and asking for money which is unfair. I am complaining against maruti for cheating me. I need my battery in working condition.

I, Vishal Dhiman S/o Sh. Madan Lal resident of the below mentioned address want your goodself to look into the matter explained below.

1. That I was intended to purchase an old car and therefore, I went to Pre-owned Car Fest held at Sector 34, Chandigarh where the representative of your company namely Sh. Rajeev showed me the second hand F-Red car Alto K10 VXI 2012, GJ12BF4260 having Engine No. K10BN4373175 Chassis No. MA3EADE1S00325256. Being allured by its colour and condition of the vehicle, I agreed to purchase the same for Rs.2, 26, 000/- and booked the same on 18.02.2017 at PRE-OWNED CAR FEST held at Sector-34, Chandigarh through your representative vide Cash receipt No. 3169 by paying Rs.5000/- as booking amount. Thereafter, I paid Rs. 1, 60, 000/- vide receipt No. 3170 by cheque no. 681602 dated 19.02.2017 drawn on State Bank of India on account of Sale of Alto K10 VXI 2012, GJ12BF4260 having Engine No. K10BN4373175 Chassis No. MA3EADE1S00325256 and Rs.61000/- cash vide receipt No. 3175 dated 20.02.2017. It is pertinent to mention here that a sum of Rs. 5000/- is also paid cash as a refundable security vide receipt No. 3176 dated 20.02.2017which was to be refunded after the transfer of the vehicle on my name.

2. That on the date of its purchase, I was also assured by your sales representative Mr. Rajeev that the vehicle is non-accidental and free from all encumbrances and is not involved in any case civil/criminal case whatsoever and one year warranty with three services was to be given to me. Mr. Rajeev also assured me that the Company requires at least one and a half month to transfer the vehicle on my name due to the NOC procedure of the vehicle of other state and he also told me that the insurance policy of the vehicle in question was to expire within 10 days.

3. That I was also provided warranty of 7500 kms and upto six months [six months instead of one year, which was told to me by Mr. Rajeev at the time of its purchase and as shown on the true value website] whichever occur earlier with three free services vide your letter. In the said letter, the date of sale of the vehicle was mentioned as 31.01.2017 and odometer reading was 21000 kms whereas the vehicle in question was purchased on 20.02.2017 having odometer reading approx 29000 kms. Subsequently, I approached the officials of your company several times for getting the necessary corrections. However, the company again issued me a new letter in which the sale of the vehicle was mentioned as 25.05.2017 with odometer reading 29200 instead of actual date of purchase i.e. 20.02.2017.

4. That I could not drive the vehicle because all the documents of the vehicle were lying with your company for NOC purposes. The NOC was supplied to me in the second week of April 2017 alongwith the other relevant documents that too on my repeated requests/visits and thereafter I moved the file alongwith the requisite documents for transfer of the vehicle in my name with the Registration and Licensing Authority, Sector-17, Chandigarh on 19.04.2017. The Registration and Licensing Authority, Sector-17, Chandigarh issued a letter to Registration and Licensing Authority, Bhuj, Kachchh, Gujarat for Confirmation of Genuineness of NOC for transfer and re-registration of motor vehicle vide Memo No. DC/R&LA/Re-assignment/2017/20952 dated 19.04.2017, the same was posted vide registered post No. RP[protected]IN dated 20.04.2017. Thereafter, with the completion of the clause of 45 days that “if no reply received within stipulated time from the concerned R & LA, it will presumed that they have no objection for transfer/re-registration of the vehicle.” However, the Registration and Licensing Authority, Sector-17, Chandigarh refused to transfer the vehicle on the ground that the colour of the vehicle in question mentioned in the RC i.e. D-Brown is different from the actual colour of the vehicle. I was directed to get the colour of the vehicle corrected in the papers of the vehicle from the Company. Thus, the vehicle could not be registered for want of the necessary correction of the colour.

5. That subsequently, I approached AUTOPACE NETWORK PVT. LTD and MARUTI SUZUKI vide repeated e-mails @ email ids’ [protected]@maruti.co.in & [protected]@autopace.co.in dated Fri, June 23, 2017 at 10:38 PM, Wednesday, Jun 28, 2017 at 12:37 PM and Thursday, Jun 29, 2017 at 2:20 PM and also requested the officials of the AUTOPACE continuously for more than three months namely Mr. Gurnaam ([protected]), Mr. Arvind ([protected]), Mr. Ashwani ([protected]), Mr. Gagandeep ([protected]), Mr. Rajeev ([protected]) and Mr. Rajiv (Field work) to get corrected the colour in the relevant papers i.e. RC/NOC etc. of the vehicle in question so that the vehicle could be registered on my name. I also made repeated requests by calling the above mentioned officials and by visiting the office of the AUTOPACE NETWORK PVT. LTD. (TRUE VALUE), 112-113, Industrial Area, Phase I, Chandigarh but they always postponed the matter on one pretext or the other, instead of redressing my grievance.

6. That I also made a complaint at the customer care of MARUTI SUZUKI who allotted the complaint No.[protected] dated 29th June, 2017, but no response received so far.

7. That the vehicle still stands in the name of Sh. Pankaj Kumar in the relevant papers and the same could not be transferred in my name due to the objection raised by the Registration and Licensing Authority (Passing Authority), Chandigarh and non-cooperative attitude of your company. Thus, you have committed deficiency in service and indulged into unfair trade practice by misrepresenting the facts to me.
8. I also met Mr. Anil Arora (Autopace) and Mr. Gagandeep Singh. And finally decided to take refund of Rs. 240000/- but did not getting any update after that.
You are therefore, requested to refund the promised amount at the earliest.

Vishal Dhiman
S/o Sh. Madan Lal
Permanent Address
#392, New Indira Colony,
Manimajra, Chandigarh
[protected]@gmail.com
[protected],[protected]