| Address: Chandigarh, Chandigarh, 160014 |
I, Vishal Dhiman S/o Sh. Madan Lal resident of the below mentioned address want your goodself to look into the matter explained below.
1. That I was intended to purchase an old car and therefore, I went to Pre-owned Car Fest held at Sector 34, Chandigarh where the representative of your company namely Sh. Rajeev showed me the second hand F-Red car Alto K10 VXI 2012, GJ12BF4260 having Engine No. K10BN4373175 Chassis No. MA3EADE1S00325256. Being allured by its colour and condition of the vehicle, I agreed to purchase the same for Rs.2, 26, 000/- and booked the same on 18.02.2017 at PRE-OWNED CAR FEST held at Sector-34, Chandigarh through your representative vide Cash receipt No. 3169 by paying Rs.5000/- as booking amount. Thereafter, I paid Rs. 1, 60, 000/- vide receipt No. 3170 by cheque no. 681602 dated 19.02.2017 drawn on State Bank of India on account of Sale of Alto K10 VXI 2012, GJ12BF4260 having Engine No. K10BN4373175 Chassis No. MA3EADE1S00325256 and Rs.61000/- cash vide receipt No. 3175 dated 20.02.2017. It is pertinent to mention here that a sum of Rs. 5000/- is also paid cash as a refundable security vide receipt No. 3176 dated 20.02.2017which was to be refunded after the transfer of the vehicle on my name.
2. That on the date of its purchase, I was also assured by your sales representative Mr. Rajeev that the vehicle is non-accidental and free from all encumbrances and is not involved in any case civil/criminal case whatsoever and one year warranty with three services was to be given to me. Mr. Rajeev also assured me that the Company requires at least one and a half month to transfer the vehicle on my name due to the NOC procedure of the vehicle of other state and he also told me that the insurance policy of the vehicle in question was to expire within 10 days.
3. That I was also provided warranty of 7500 kms and upto six months [six months instead of one year, which was told to me by Mr. Rajeev at the time of its purchase and as shown on the true value website] whichever occur earlier with three free services vide your letter. In the said letter, the date of sale of the vehicle was mentioned as 31.01.2017 and odometer reading was 21000 kms whereas the vehicle in question was purchased on 20.02.2017 having odometer reading approx 29000 kms. Subsequently, I approached the officials of your company several times for getting the necessary corrections. However, the company again issued me a new letter in which the sale of the vehicle was mentioned as 25.05.2017 with odometer reading 29200 instead of actual date of purchase i.e. 20.02.2017.
4. That I could not drive the vehicle because all the documents of the vehicle were lying with your company for NOC purposes. The NOC was supplied to me in the second week of April 2017 alongwith the other relevant documents that too on my repeated requests/visits and thereafter I moved the file alongwith the requisite documents for transfer of the vehicle in my name with the Registration and Licensing Authority, Sector-17, Chandigarh on 19.04.2017. The Registration and Licensing Authority, Sector-17, Chandigarh issued a letter to Registration and Licensing Authority, Bhuj, Kachchh, Gujarat for Confirmation of Genuineness of NOC for transfer and re-registration of motor vehicle vide Memo No. DC/R&LA/Re-assignment/2017/20952 dated 19.04.2017, the same was posted vide registered post No. RP[protected]IN dated 20.04.2017. Thereafter, with the completion of the clause of 45 days that “if no reply received within stipulated time from the concerned R & LA, it will presumed that they have no objection for transfer/re-registration of the vehicle.” However, the Registration and Licensing Authority, Sector-17, Chandigarh refused to transfer the vehicle on the ground that the colour of the vehicle in question mentioned in the RC i.e. D-Brown is different from the actual colour of the vehicle. I was directed to get the colour of the vehicle corrected in the papers of the vehicle from the Company. Thus, the vehicle could not be registered for want of the necessary correction of the colour.
5. That subsequently, I approached AUTOPACE NETWORK PVT. LTD and MARUTI SUZUKI vide repeated e-mails @ email ids’ [protected]@maruti.co.in & [protected]@autopace.co.in dated Fri, June 23, 2017 at 10:38 PM, Wednesday, Jun 28, 2017 at 12:37 PM and Thursday, Jun 29, 2017 at 2:20 PM and also requested the officials of the AUTOPACE continuously for more than three months namely Mr. Gurnaam ([protected]), Mr. Arvind ([protected]), Mr. Ashwani ([protected]), Mr. Gagandeep ([protected]), Mr. Rajeev ([protected]) and Mr. Rajiv (Field work) to get corrected the colour in the relevant papers i.e. RC/NOC etc. of the vehicle in question so that the vehicle could be registered on my name. I also made repeated requests by calling the above mentioned officials and by visiting the office of the AUTOPACE NETWORK PVT. LTD. (TRUE VALUE), 112-113, Industrial Area, Phase I, Chandigarh but they always postponed the matter on one pretext or the other, instead of redressing my grievance.
6. That I also made a complaint at the customer care of MARUTI SUZUKI who allotted the complaint No.[protected] dated 29th June, 2017, but no response received so far.
7. That the vehicle still stands in the name of Sh. Pankaj Kumar in the relevant papers and the same could not be transferred in my name due to the objection raised by the Registration and Licensing Authority (Passing Authority), Chandigarh and non-cooperative attitude of your company. Thus, you have committed deficiency in service and indulged into unfair trade practice by misrepresenting the facts to me.
8. I also met Mr. Anil Arora (Autopace) and Mr. Gagandeep Singh. And finally decided to take refund of Rs. 240000/- but did not getting any update after that.
You are therefore, requested to refund the promised amount at the earliest.
Vishal Dhiman
S/o Sh. Madan Lal
Permanent Address
#392, New Indira Colony,
Manimajra, Chandigarh
[protected]@gmail.com
[protected],[protected]
Maruti Suzuki India customer support has been notified about the posted complaint.
