Maruti Suzuki India Complaints & Reviews

Dear Sir/Madam,

It is to bring in your notice that, I am Kajal Kevadia residing at Ahmedabad. I am writing this letter to inform you regarding the latest booking to purchase of a car, I made from your showroom. Here are the details for the same:

Your Dealer Name : UDAY AUTOLINK PVT. LTD. ~ GALAXY CORPORATE HOUSE, OPP. GALAXY INTERCITY, NR. DASTAN FARM, S. P. RING ROAD, KATWADA, AHMEDABAD, GUJARAT 382430
Name...

Car no WB20H1926, sent for paid service to JK Wheels, Malda, WB, on 13.05.2022. We were not satisfied at all regarding the service quality, also Its very unfortunately that what I have asked to repair ( 1. Fuel Tank Lid open problem, 2. Electric function like Side looking glass adjustment, Defogger, Mobile charging/ Lighter point, 3.Front Left window up & Down, 4. Gear nob change, 5. Wiper Blade rubber change, , 6. Wiper Water motor, 7. Central lock remote control, 8. Back Door hydraulic change, 9. Rat net & 10. Back light ) that they have not solve 7 to 8 items /problems out of 10 problems, but to increase the bill value they did the things which I have not asked for and charged Rs.6000/- . If a authorized service center chits customer like this, then where do we get genuine service ??
For your ref. Customer ID - I[protected]., Invoice no - 1/BC/22000675. (Invoice attached).
When I had given the car for service, Engine sound was good, but when it came after service, a harse sound coming..
Today when I called up JK Wheels service Manager, Mr. Kasim khan, his behavior is very rude and it seems that he had done a favor to me by picking up the car for service and dropping the car after service. I tried to make him understand which all things not been done, where I had given a detail written sheet for service required to the person came for pickup the car, the service manager was unwilling to listen but he was emphasizing that he had favored me by picking up & dropping the car, he was so dogmatic not to listen & he cutoff the telephone line, when I was telling which all things not done.
If service manager behave like this with customer then whom we would tell our problems ??

Now please suggest me what should I do now ?? Should i again spent money to repair the above 7 - 8 problem which not done & which is most urgent. E.g, Fuel Tank Lid open, Gear change nob, Wiper Rubber, wiper water pump repair/ change etc.etc..
Is it JK wheels tactics to suck customers money again and again by keeping jobs pending. ??
I hope you understand If Fuel Tank lid does not open then how I would fill the fuel and run the Car ??
I shall be grateful for your kind attention.
I am looking forward toward to you to provide me solutions.

As per your instruction I had sent my car to JK Wheels on 17.06.2022 to complete the Service for which I paid (Rs.6000/-) in Advance to JK Wheels.
I also tried to talk to you Yesterday and Today but was not able to connect with you for any update, then I called Mr. Kasim Khan, Service Manager, JK Wheels, he told me that he will update me only after talking with you.

I also like to inform you that yesterday I received a call from JK Wheels service Technician, Named, MOTI, he told me that he has been sacked & for that he is holding me responsible. He also used a few objectionable words to me . I don't know how I would be responsible if he was sacked from job.

Earlier I reported that your Service Centre J.K.Wheels is not good in behaviour with customers' and that proved once again.

I am requesting you, Mr. F, Ali, to update the service status & requesting you to arrange to return my car immediately as it is there for a week .

Looking forward to your kind attention and the needful.

Thanks
Koushik Saha
Complain Ref No - [protected].
Car No - WB20H 1926.
Contact No - [protected].

Hi,

I, D S Parmar bought Baleno in 2016 . Few months back i noticed a problem in steering of car, it wasnt coming back to its normal position which it should be automaticaly when we release it after rotating it.

I live in Uttarkashi, Uttarakhand hilly area which is around 125 Km(takes more than 4 hour hilly drive) from Dehradun. I am a retired person and use it occasionally(take service of driver).

When this month while doing the servicing i showed this to Rajpur Road, Dehradun Maruti service centre, they told me that they had conveyed this Manufacturing defective part to me few years back when it was getting serviced, but when i told them that it was never conveyed to me, they showed me they put a note in service paper which i believe a normal person wont be able to understand and generally we trust your service person words and never bothered to check the papers. I never noticed that note and i am sure normal persons wont be able to understand that also. They could have said to me that verbally, it would not have taken more than 2-3 minutes. This much etiquette atleast i can expect from your person. For change of parts (where i am charged) and servicing reminder your people take so much pain to tell me but for this major defect(which can be life threating) they were not able to find 2-3 minutes in so many years to convey me. Seems like money has become priority nomber one and customer life has no value for your people.

Nobody bothered to tell me verbally this part is defective(manufacturing defect) in so many cars of Maruti and i came to know about this when i searchd it online when i started getting the problem. This should be considered as lapse from your side that your people didnt tell me this to save money even if it can lead to loss of life of customer. When there was clear cut directive from upper management to change the part then why they didnt change it. Maruti recalled cars to change this defective part.

Your persons take great pain in reminding us for service through calls and to change the parts while doing the servicing(as they make money in it) and extended warranty (which i took as your people kept insisting), , they should have taken a little pain in telling verbally to me the issue and it needs change, atleast this much etiqutte i can expect from your service persons. If this is the way you are treating your loyal customers then i think its very bad attitude and it will be very hard for us to spread good words to known ones which we generally give about your product.

From a reputed company like you i was not expecting this. I talked to Mr RaghuVeer, Mohabbewala, Dehradun service center and Mr Utkarsh(Some regional head), instead of helping me they tried to put blame on me saying i didnt ask them to change the part . If your person dont tell me the issue or defective part how will i come to know that i need to change the part.

Atleast i can expect this much etiqutte from your service person to verbally tell me that the steering is defecitve and it needs to be changed and there was a clear cut directive from higher management for the same.

When i told them to change it they asked me to pay full money for it. When i showed them the directive (i searched online) they said its my fault that i didnt request them to change it before . After many requests they are now saying i have to pay half of the money.

Please check the case and ask your person to change it free as the part was defective from your end and they didnt bother to tell me verbally in these many years that it needs change and can be dangerous for my life especially in hilly areas where i live.
I read your directive online in which it was clearly written to change it free (both outside and inside) warranty period.
Expecting positive response from your end.

I am not a fool to refuse change if it had been conveyed to me by your person.

It is more than 9 days which my xl6 can't be connected with my mobile even iam in good network area.still i didn't get any solution regarding it .very disappointed with this service.i don't understand why you people charge extra for this feature.kindly solve this issue as soon as.

Its been more than one month but the parts of maruti swift is not provided till date.I am from Mahasamund district. Parts ordered by Service Center here for my vehicle Maruti Swift since last month but still not received If the parts of that car are not available now then it is pointless to take that car. एक महीने से अधिक हो गया है लेकिन मारुति स्विफ्ट के हिस्से आज तक उपलब्ध नहीं कराए गए हैं। मैं महासमुंद जिले से हूं। पिछले महीने से मेरे वाहन मारुति स्विफ्ट के लिए सर्विस सेंटर द्वारा ऑर्डर किए गए पुर्जे अब तक अप्राप्त हैं।

My car was small damage so i parked my car at vaniyembadi Ganesh maruthi showroom in velore district on 09/06/2022 Now i parked my car 15 days. But my car not come to my hand. I asked maruthi showroom members about my car but they give not response to me. They told to me that they haven't my vechile tools ( redicatore, bumber) very vey bad your show room . My car is taxi car. What can i do?

I worked in Maruti Suzuki India Ltd, Gurgaon for 7 months time between the periods of 7-4-2017 to[protected]with E PF A/C GNGGN[protected]and UAN no.[protected] but my E PF amount has not been transferred till yet my ICICI bank account

So kindly look into the matter & do the needful

I Jitendra singh, as well as my family is a customer with Maruti since a long, as the trust/facility maintained by Maruti in continuation of this relationship I recently purchased a New Maruti Baleno Delta on August 2020 alongwith Insurance from Maruti Suzuki Insurance Broking Private Limited and maintain it regularly every year before it expire. Latest I purchased the same under your sourced and serviced “Universal Sompo General Insurance Company Limited (Policy No. & Type – 2367/64124246/S0/000).

Today, this is the first time in this journey with Maruti I am sending this letter as a formal complaint about the settlement you made for my claim of dated 16.06.2022 (Claim No.- CL[protected]. I received a call from the surveyor of Insurance company after he checked my damage car and after knowing the fact about the damage he will assured me that he as well as the company will do their best and settled the claim with full satisfaction. However, when I get the call from Body Shop, Rana Motors pvt. Ltd B-242, Okhla Industrial Area, Phase –I New Delhi (SM- Mohd. Danish) he told that the Back Left side Tail Light and Front Bumber claim does not given by the insurance company.

Sir, the settlement you gave for the damage of my car due to rush/Misdriving of other driver from left back side is UTTERLY OUTRAGEOUS AND COMPLETELY UNACCEPTABLE/UNSATISFACTORY for me. I am very disappointed from what happened and here the reason to inform you is that I purchased this Insurance policy sourced and serviced by Maruti Suzuki Insurance Broking Private Limited, and ask/requested you to find an immediate solution to this problem.

After, knowing of this problem, I contacted, the surveyor { Divya Chaurasia (Mobile No. [protected])} also on call but he told that nothing could be done and the company cannot be given the other claim on the above Claim No., I also introduce him on call with my relative who have some Insurance knowledge being my relative/well-wisher/for doing helpful hand but he also refused his request too, on demanding his senior contact No. he again refused and unmannered cut the call. I believe that this response is unfair because as the damage bumper can be claimed by the company but the tail light attached to it and in the same route cannot be comes under the claim.

I look forward to hearing from you as soon as possible to resolve this problem. I also requested you to please look into this matter at the soonest and do the needful. I am truly very grateful for your support.

JITENDRA SINGH
Policy No. & Type – 2367/64124246/S0/000
(Claim No.- CL22088559 dated 16.06.22)
Mobile No. [protected] & [protected]

I have booked DZIRE VXI Petrol (Magma Grey) by Name Anupama Singhal from Prem Motors, Kanwal Complex, AG Office, Gwalior (M.P.) on 22 April 2022 for which they had provided me waiting time of 4 to 6 weeks, then after the waiting time was over they were unable to deliver me car so I have registered a complaint regarding it with Complaint No.:[protected] on Friday 10th June 2022 then after few days this complaint was auto removed/cancelled from your side without my consent or informing me.
Now today 20th June 2022 my New Complaint No. is [protected] and could not provide me reason for cancellation of my complaint
There is no solution from Company side or from the dealership side they are just delaying and not providing me proper dates for the delivery

I have issued my hdfc fastag two months back and traveled with this tag couple of times. It working only in one toll gate and in other toll gate not working. Sometimes it shows tag is in blacklist or unknown tag.

Really i dont know where the issue whether its with fastag card or toll booth scanning machine.

Every time struggling a lot while travelling. Please check and let me know for permanent fix.

Dear sir,
Myself S.Balachandran. I given my Suzuki gixxer bike (TN 07 CJ 8970) for accidental repair on 24/04/2021 with Athvith Suzuki, Sholinganallur, chennai. They changed the entire setup of rear wheel and frame. They billed me around 32000/-Rs. After repairing my bike I faced lot of issues like (improper fixing of Air tube, battery replaced with old battery and so many things).I went around 5 times with many complaints about this service. Now I given my bike to one of my native service center, Mayilai Suzuki at mayiladuthurai dated on 04/06/2022 with some complaints (Rear wheel shaking). The service engineer told me, the rear wheel setup not fixing properly during assembling of the frame. Due to that lot of parts got damaged and lathe work need to be done. They now charging me for around 3200rs for servicing my bike. Because of this I am totally disappointed and got scared with Suzuki authorized service centres.

This problem not because of me, then why I need to pay my hard earning money again and again for the improper servicing of the people. Please suggest me the better way forward.

Initial service centre: Athvith Suzuki, Sholinganallur, Chennai

Current Service centre: Mayilai Suzuki, Mayiladuthurai

My contact details:

Name: S.Balachandran
Mobile: [protected]
Bike reg.No : TN07 CJ 8970

Thanks & Regards,
S.Balachandran

My car was off at the time off running I don't no what happen done I am in problem please help me

I booked my vehicle through csd in the month of march and received the vehicle in the month of april and after deposited all the money of insurance and essential modification expenses and other expenses i could see the vehicle. What pre received inspection i will do after depositing all the money. Then after getting temporary registration of my home town of gorakhpur i did bharat series registration on 18 may 22 and forwarded the copy of registration to agency for no plate and they told me that it will take 10 days for no plate but when i called after 15 days ouality manager told me that it will take another one more week and then i called after 12days phone is not picking up nor i got any response about delay. Suggest me the course of action.

Dear Sanjeev,

I am writing a complaints against T R Sawhney Motor Private Limited (Nehru Enclave)New Delhi, where I booked my car MARUTI DZIRE ZXI CNG(WHITE) Dated 29 MAY202 through Mr.Rohit ([protected]) today is 15th May-2022.it's been more then 15 days time .we have given rs 11000/- as booking amount.

Problem is that, Rohit had promised that i will get the car in 4 to 5 days. But till now no details have been received as when we get the car.
I have around 20000/rs k losses due to this wrong commitment, Please confirm who will fulfill this loss.They are not responding on call or sms i am helpless .

Looking forward your positive response .

Also check the below whats-app chat details for your reference.

6/06/22, 11:52 am - Messages and calls are end-to-end encrypted. No one outside of this chat, not even WhatsApp, can read or listen to them. Tap to learn more.
06/06/22, 11:52 am - Maruti created group "Mr. Veerpal Singh (BK)"
06/06/22, 11:52 am - Maruti added you
06/06/22, 11:53 am - Maruti: Dear Mr. Veerpal Singh

Thank you for choosing
M/s T R Sawhney Motors Pvt. Ltd for your dream car (Maruti Dzire ZXI)

In Case of any suggestions/ queries feel free to call at below mentioned contacts:

RM : Vikram Rathi

*Customer care manager*
Ms. Shamli Rawat
[protected]

*Sales Manager*
Mr.Chander Shekhar
[protected]

*General Manager*
Mr. Munish
[protected]

We are happy to assist our esteemed customers.🙏
06/06/22, 11:54 am - Maruti: Dear Mr. Veerpal Singh

This is for your consideration that *Price and scheme is applicable at the time of Delivery* .

For any query/suggestion.
Pls. Contact.
06/06/22, 11:55 am - Maruti: IMG[protected]WA0028.jpg (file attached)
06/06/22, 11:55 am - Maruti: Dear Customer.
Please submit all cash payments at cash counter only and transfer the payment to dealership account only. We will not responsible for the payments transferred on any personal account/UPI or cash payed to individual.
Please get verified reciept (via QR code) for all payments.
06/06/22, 11:56 am - Veer Chauhan: Please Confirm the delivery Date so that we can plan accordingly...
06/06/22, 11:58 am - Maruti added Rohit
06/06/22, 11:59 am - Maruti: @[protected] plz call the customer ..
06/06/22, 12:00 pm - Veer Chauhan: He is not responding over the call...
06/06/22, 12:55 pm - Veer Chauhan: @Manish Please confirm the status?
06/06/22, 2:24 pm - Veer Chauhan: @Rohit Please confirm as discussed..
06/06/22, 4:08 pm - Veer Chauhan: Please share the bookings details here ASAP
06/06/22, 4:10 pm - GM Sales Maruti: Sir .. pls wait for some days...vehicle is in indent
06/06/22, 4:11 pm - Veer Chauhan: Why does rohit give me 4 to 5 day time if you don't have vehicle...
06/06/22, 4:12 pm - Veer Chauhan: I have around 20 k thousands loss
06/06/22, 4:12 pm - Veer Chauhan: Who will be responsible for it
06/06/22, 4:13 pm - Veer Chauhan: Please share the booking details...
06/06/22, 6:25 pm - Veer Chauhan: chauhan.[protected]@gmail.com
06/06/22, 6:30 pm - Veer Chauhan: @Rohit confirmed the delivery date. Otherwise I will have to complain to Maruti. You gave me 4 to 5 days' time. It's been 8 days today.
06/06/22, 6:49 pm - Veer Chauhan: Please share the booking details...
06/06/22, 6:52 pm - Veer Chauhan: What was the issue sharing the booking details...
06/06/22, 7:01 pm - GM Sales Maruti: @[protected] ..pls share
06/06/22, 7:49 pm - Veer Chauhan: Still waiting for your call???
06/06/22, 7:51 pm - Veer Chauhan: Dear Manish,

This is to inform you, I made the booking on 29th May -22. Rohit had promised that i will get the car in 4 to 5 days. But till now no details have been received as to when the vehicle is delivered. It is because of this that I have lost 20000k . You tell me who will fill that amount? I need the car in the next 2 days. Otherwise, I will put the complaint in Maruti tomorrow . Looking for a positive response from your side...
06/06/22, 9:00 pm - Veer Chauhan: @Manish can you update?????
06/06/22, 9:06 pm - GM Sales Maruti: Sir...vehicle is despatch ing tommorrow
06/06/22, 9:06 pm - GM Sales Maruti: Pls wait
06/06/22, 9:07 pm - GM Sales Maruti: It's a request sir.
06/06/22, 9:08 pm - Veer Chauhan: Why does @Rohit commitment me for 4 to 5 days... Please explain this...
06/06/22, 9:08 pm - GM Sales Maruti: Sir...i will concall with Rohit once get connected
06/06/22, 9:09 pm - Veer Chauhan: Yas sure...
06/06/22, 9:16 pm - Veer Chauhan: @Manish hope this is done before 11 am tomorrow otherwise we don't have the option to hold it further...
07/06/22, 12:34 am - Rohit: Dear veer pal Ji aap to refernce ki shankit ji ka bol rahe they aur aap complaint ki bhi bat kar rahe hai, sir ji agar aap complaint ki bat karte hai. sir ji shankit ji ke behalf per aap se ies gadi ke liye aap se bat ko thi other wise aap ko bhi pata hai ies gadi ki waiting kya hai,
07/06/22, 12:36 am - Rohit: aur aap ne bhi kitne samay se aur bhi showroom per booking laga rakhi hai
07/06/22, 9:01 am - Veer Chauhan: Dear Mr. Rohit Apko Sankit ne btaya bhi tha muje urgent men required hai or apne 4 se 6 din delivery time confirm kiya tha ... App usi din mujhe confirm karna tha na ki 🚘 kab tak milegi aap ase bo bhi reference me wrong Comitmant kese kar sakte hai...
07/06/22, 9:02 am - Veer Chauhan: Also confirm to Mr Manis ki apne delivery kab tak dena ke liye bola tha...
08/06/22, 1:50 pm - Veer Chauhan: @Manish as discussed... Please Ensure the Vehicle Get it delivered before the 15th Jun-22
13/06/22, 7:06 pm - Veer Chauhan: Hi
13/06/22, 7:08 pm - Veer Chauhan: @Manish please call me

I changed my car(Maruti A Star VXI) windshield in the month of October 2021 in Bhagwati Automobiles Sauli Khad. Mandi, Distt. Mandi Himachal Pradesh. I park my vehicle in garage, few days before when I drive my car in heavy rain and in next day I saw water under foot mat of my car, I visit to Bhagwati Automobiles, Sauli Khad Mandi where I change my car windshield in Oct. 2021, they check windshield and told me that windshield is not proper fixed and there is a leakage through windshield and it is again fixed and you have to pay Rs. 2000/- as fixing charges. I refuse to pay Rs. 2000/- as fixing charges because it is their negligence that in the first time they did not fix the windshield in a proper way. But they refused to fix the windshield without charges. This is very poor service of Bhagwati Automobiles, a Maruti authorized service centre, first of all they did not do their service properly and harassed their customer. So, solve this issue, I want to fix the windshield again without paying fixing charges of Rs. 2000/- .I misplaced invoice copy and job slip. Kindly solve this problem as soon as possible because it is not possible to drive my car in rain because there is too much leakage through the windshield.
I visited Bhagwati Automobiles Sauli Khad, Mandi as discussed with Customer Care Maruti Service Panchkula[protected] but my issue of fixing charges of Rs.2000/- is not solved. They charged Rs.1650/- as fixing charges. I also contacted to customer care Pnchkula on[protected] this no. But my problem is not solved. First of all Bhagwati Automobile did not properly fixed windshield of my car that causes damage to my inner portion of my car due to leakage from heavy rain water through windshield. I contacted Maruti Customer Care and Bhagwati Automobile but they did not waved of fixing charges. This is very poor service of Maruti authorized service center.


Karun Sharma


Mandi, Himachal Pradesh

I have ertiga 2012 model vdi car.. Not working for remote central lock and unlock system... But rimote and indicaters working probably

I am Pankaj S. Thakur from Panvel (Maharashtra State).
I am Booked Maruti Suzuki Ertiga CNG variant from you authorized Dealer Simran Automobile-Panvel Branch on Dated 04.12.2021.

From booking now 6 months are completed, at the time of booking they said 16 to 20 weeks are waiting period now 6 months completed. many times i followed up with sales person on calls and at dealership personally visits. but the dealer did not proper coordinated with us, they did not have proper answer for when my car is coming.

They giving me Two offers- 1)If you have old car for exchange then we giving you priority for delivery of New car within week. 2)Another option for new Subscription basis policy for purchase a car their is also priority for delivery of New car within week.

so, I didn't know where is problem to taking delivery late for fresh booking of cars. Dealer have stock of cars for Subscription base policy and Exchange policy also then why not have stock for new car purchaser.

Please resolve the issue as soon as fast.
I am without any vehicle from long time and facing a lot of issues.
Please help in escalating this issue to Maruti or Competent management so that someone can hear my voice.

Thanks
Pankaj Thakur
Booking date - 04-Dec-2021
Ertiga VXI CNG White Color
email address - pankaj.[protected]@gmail.com

FROM . Nishikant More, Nasik, Maharashtra.
I have booked Wagon R, ZXI 1.2 AMT, with Shan cars Nasik in December 2021. Haven't received the delivery as yet. The company is not delivering me the required model but forcing me to buy higher or lower model. In the meantime the prices have increased by 50000. If such was the position the company should have informed me at the time of booking and I could have switched to other cars. Have the company stopped the production of the desired variant?.And why should I suffer financially for fault on company's part. Any hearing and justice.

Dear Sir

I have booked Ertiga CNG tour m on 9-september-2021 from cresco maruti showroom.
Its been 9 months and there is no update on the delivery of vehicle and there is no assurance from dealer as well.
At time of delivery it was commited 12 weeks of waiting time now its above 9 months.
I am without any vehicle from long time and facing alot of issues.
Please help in escalating this issue to Maruti or Competent managment so that someone can hear my voice.
Thanks
Vasu
Booking date - 09-sep-2021
Ertiga tour m cng white colour
email address [protected]@gmail.com

Ertiga tour m cng variant car was Booked before 9 months but not delivered till now