Maruti Suzuki India Complaints & Reviews

#FarudMarutiSuzuki #FraudKiranMotors

1 महीने में गाड़ी मिल जाएगी ऑर्डर बुकिंग फॉर्म पर लिखकर मारुति वालो ने मुझसे बुकिंग ले लिया, अब 2 महीने को होने आए तब कार आपको नही मिल सकती केंसल करवा लो कह रहे है.2 महीने वेस्ट.

#FarudMarutiSuzuki #FraudKiranMotors

I have purchased my Maruti Suzuki Ertiga car Petrol (WB20AZ2928) at the fag end of March 2018 from OSL Motocorp Pvt. Ltd. Since then I have serviced my car regularly from Maruti approved service centers. Last 5 times I serviced my car from Dewars Garage Ltd., 27/2, Taratala Road, Kolkata 700088.

On 14.07.2022 (at a milometer reading 13, 826 Km) I noticed Malfunction Indicator Light on the dash board and felt that the engine was badly vibrating and making noise. I took the car to Dewars Garage, Taratola on that date and got it serviced.

The problem recurred again and again I got it serviced there on 29.07.2022 at a milometer reading 13, 868 Km.

The problem recurred again and again I got it serviced there twice in the month of August 2022.

Now today on 14.09.2022 at a milometer reading of 14, 398 Km same problem came back. Malfunction Indicator Light is visible on the dashboard and the engine is badly vibrating and making noise.

Now I am really frustrated to see the condition of my dear car. I think Dewars Garage, Taratola is not being able to understand the problem of my car or they do not have the expertise to handle the problem.

Under such circumstances I seek your advice to suggest a service centre which can cure my car's problem. My annual service is due on 26.11.2022. If necessary I will take my car to your suggested centre for annual service also with this repairing job at a time.

Awaiting your kind response.

Yours faithfully,
Hirendra Narayan Ghoshal
Mob. No. [protected].

I have lodges the above complaint on 14.09.2022 at 6.57 P.M. to ServiceCare.[protected]@maruti.co.in and send copy mail to [protected]@maruti.co.in. Ironically none has responded to my complaint till now 16.09.2022 5.02 P.M.

1. I bought my Suzuki Intruder 155 in 2019 from Sodhi Auto Sonipat Haryana - 131001but just few days later I had observed noise in handle bar and I visited to showroom and they just tight handle bar but the problem doesn't resolved and again I visited showroom and they didn't do anything meaningful and the scenario continues for a year and once 1 year completed, they told me Cone set is broken and charged for this and after part replacement...

I have booked MARUTI BALENO ALPHA 1.2L ISS AGS, on March 23, but have not received the vehicle yet. The standard delivery date informed was 12-16 week but it's been almost 6 months now without any proper communication from Maruti suzuki india. The dealer promised me to deliver the car in 1 month and therefore the entire amount of loan was despatched to the dealer.
I have been paying EMI for the last 5 months without receiving the car.

I have exchanged my old maruti Swift with seva automotive Nanded Maharashtra and booked new breeza car but am not Getting delivery .booked car on 19 August

I Booked my Breeza 2022 ZXI+ varient blue color on June 9th 2022(pre-booking). Still I didn't get a proper response from the showroom guys. It's almost more then 3+ months i waited. I can see other dealers are delivering the vehicle with same variant.
Dealer name: pratham motors - HSR, bangalore
Booking date - 9th June 2022
Booking ID - SOB[protected]this s my initial Id, later again they changed my booking ID to SOB22000438...

I am six months before my Suzuki Access 125 battery replacement. But till now my battery is not given to me and no one is answering me.
please help me.
So far I have not been given the battery, does that mean I have the original battery or not??

I have booked a new ertiga zxi plus variant car in June 2022 and i was said that you well get in 3 months waiting period but till now I didn't got my vehicle and they are saying we can't when it is going to come .

I had booked my car on 28th of September this year, the salesman that time promised me of delivering my car within 1 month but its already 40 days up now but he still tells me that the car is yet to despatch. Please look into this matter. This is very much annoying. If you guyz promised than please fullfill it.

Hi this is Manjunath from banglore .. I have purchased a Maruti Suzuki Sx4 2011 zdi from dehli Hr registration to karnataka and I need a duplicate invoice copy of my car to re registration in banglore I have noc of my car .. need a invoice of car..
Car no : HR14H6001
Chasing no: MA3FFEB1S00189863
Engine no: D13A1624413

Dear Sir/Madam,

I Pritesh Gujarathi, I have queries about My Baleno Zeta Model Apolo Tyre, I have to found 8 Inner Edge Puncture’s in Left Rear Tyre on 27/08/2022.

Not only that day, from last month I weekly are spending so much money on the same tyre because of 2-3 punctured every other day.

I requesting to you please notice this for replacement because this is life-threatening and safety is our priority.
I am looking forward to your cooperation.

Regards,

Pritesh
[protected]

Hi,
Complainant had buyed Baleno Alpha from Maruti Suzuki India "Nexa" in year 2017 but unfortunately, since than i am facing repeated issue of Sticking of Power Steering and after many follow-up and complaint, the workshop has already replaced the defective part of steering, causing this issues for two time but every time i.e. within a year or so the same problem starts again and increases day by day.
This time once again after a year of replacement of the defective part, the same problem has started once again and may cause accident due to steering Sticking issue while turning from left to right (Major issue) and right to left (Minor issue).

Kindly resolve the issue on priority otherwise in case of any accident due to this technical glitch in Baleno, manufacturer will be solely responsible.

Thanks

(Ravi S. Srivastava)
Ahmedabad, Gujarat
contact No: [protected] / [protected]

Respected Sir,
I am Mr.Dipjyoti Talukdar & I am also a old customer for Maruti suzuki ..I want to purchase a new car in Poddar Car World Maruti Suzuki showroom pathsala, (Bajali)Assam..
But, sorry to say that I face a bad situation on account of my dress from your sells executive name is that (Diben Nath & Diju Nath) ..They told me that I have no quality to buy a Breeza Car ..
So, I told you that now I have no interst to buy Maruti Suzuki car..I choose another brand car and I fixed my decision..you please told your executive they behave yourself otherwise you lost lot of customer..

Phone [protected]

I have bought Suzuki access 125 from Maa Suzuki Koh ae Fiza Bhopal and after around 8 to 9 months of the service and the battery of the bike was creating problem and I went to the showroom and get it checked, they told me to replace the battery and took my battery and told me that come after 7 to 10 days and they will replace the battery and I have been calling them since then that there is no response from the showroom and the showroom manager is constantly telling me that they are going to replace the battery within two or three days. Its been 15 days since the person has been telling me that the battery will be exchange after two days when I call to the Suzuki complain department of the company they told me that they can’t do anything .They are just wasting my time.

I booked a Brezza Vxi, White, Metallic on 19/7/20222 In DD Motor, Delhi. At the booking time Mr Amit (Sale person) assured me, DD Motor will deliver the car by 20/08/2022. When I followed him from time to time on calls and WhatsApp, I didn't get any proper answer or reply from him. On 19/08/22, I called him and asked for delivery. He replied in a very arrogant way and they can't deliver cars on 20/8/22. Asked me to cancel my booking.

When I complained to Mr Trun, his Team Lead. He offered me 1st ZDI+ but I denied, then he offered me a Red color car, but booked white color need White only. He asked me to wait for 3-4 day, new inventory will come from Maruti. Also called to DD CCM Meena Nath for update. Still, I am following up with the DD motor, but not getting any proper answer or reply,

Actually I booked a car on 11th of June and waiting period was of 30 days but due to delay in delivery I registered a complaint on 12th Aug with complaint no [protected]. I called the customer care on 30th just to get any update but to my surprise they told me that the complaint has been closed .
Now my concern is why no resolution has been provided for the complaint made earlier and even after making me waiting for 20days now the customer care executive has registered another complaint. Now how much more time is maruti going to take to provide resolution for the complaint and is their any authority who is going to provide details how compaint got closed without providing information to the registered customer.

Actually aisa mere sath 2 nd time hua jab muje road service ki jarurat lagi aur muje koi support nhi mila ...7 times call kia [protected] but koi thik se bat hi nhi krta hai or na muje koi service mili ...bas maruti wale ye log bolte hai ...koi service nhi hai inki ...

Complaint against maruti and thier pet alliance Universal Sompo -

1) Surveyor on what basis claiming that my damage is OLD and Accumulated one. Please share earlier images to prove the same, as all my services are done in an Authorised service centre and all the images have been taken every time services/ body work are being done - by the dealer as all the time cars are collected from my home. Could not also find the Surveyor in the Payroll of the company, so have not marked him.

2) Policy attached, no where it is mentioned, how many days old claims can't be given, sharing of general basic guidelines is missing in policy, if same is in boldly mentioned, why should I delay in submitting my car, as my car is very frequently used, it has ran only 20000 km in 6 years.

3) Premier needs to prove that damages are not old, which Mr. Soumen Dutta had missed while raising the claim, how come Sompo is telling damages are old, that should be handled by him and not me. He has failed in his duties and created a bad image of the Premier.

4) Delay in response, as my CAR was accepted by Premier on 17th Morning, tll Yesterday was Mr. Somen Dutta Sleeping or Surveyor sleeping.

5) Maruti Dealer's keep on cross selling 3M Anti-Corrosion Treatments package, but the accumulated one might be referred by surveyor is the same. ie. Rusting at bottom of Car at right hand might be same.

Accident details :-

Accident happened on 14th August 22, where the right side from start till end car got damaged.
Right side front door and back door scratch till back body. In same event front door lock got damaged, same lock is not opening from outside, bumper black color rubber also fell at site of accident, front right bumper, broke out. How come this is OLD and accumulated, surveyor is Overconfident but he has no proof.

Accident happened with a two wheeler, which hit on the right side, and eventually the left side also damaged at the bottom of the left front gate, where it collided with a triricksaw, a lot of damage happened.

On 4th of August, car collided with the divider and bottom portion, below the front gate. And because of continuous rainfall rusting happened, and from inside maximum rusting was very old, but outside there was no rusting. Inside rusting has happened because of a Poor Quality product by maruti or 3M Anti-Corrosion Treatments was not done at the Service centre.

Why Maruti has to be dependent on 3rd Party, like 3M car Detailing to protect their product. Also why no action has been taken by the dealer/ service centre, if something is getting accumulated as per Surveyor.

Premier or Sompo needs to provide evidence and proof to reject my claim. Its a combined fault of both, as my car was never serviced outside service centre, same can be tracked in Maruti server.

Mr. Soumen Dutta needs to write more effective and mature mails, with evidence. As he is now in court of IRDA and a case already filed in consumer forum. Next will be the legal approach by monday.

Rgds

Amit Prasad

[protected]

I have purchased Baleno Delta petrol variant in Nov-2016 Registration Number-DL8CAP1685, after few days i have observed there is some issue in brakes, and it was escalated to Krish Motors Wazirpur and they informed me brake system was defective and they replaced it free of cost, now the main issue is from last 1 year i am observing Steering is very hard not working properly.
I have visited Competent motors-Dwarka Maitiala Delhi, and service advisor confirms me that issue is in steering column, which costs around 46-50 K,
as you know the amount is very high, so i searched about this issue in google and came to know that there was manufacturing defect in steering column and one circular is also issued for the same with the affected Chassis numbers of vehicle. I checked my vehicle Chassis number it is in the list and also mentioned if the vehicle is out of warranty, then it will be replaced by service center/dealership in goodwill, this is also apply on labour charges, so i asked Competent motors to replace this part for free of cost.

The first reply (After so many days) from Competent they will give me 50% discount, and when i again asked him that this is a known issue they told me it will be done on chargeable basis only. (No response from anyone, didn't receive single call from Maruti/nexa guys.

Also i have joined Baleno Facebook Group, where 90% people confirms they faced same issue and after replacement it got resolved.

Nexa representative is saying your car is out of warranty, but they didn't reply to my question- My Car is only 28 or 29k driven, is Maruti/Nexa is manufacturing a very low quality parts which life is not more than 4-5 years, waaow we have invest our hard earned money, to this worst car?
All Services are done from Maruti Authorised Service center, but now no one is taking responsibility neither Nexa not Maruti.

Escalate the issue on Twitter also and got revert every time, team will get in touch with you but no one called yet.

I need the vehicle to me rectified to standard driving conditions without any cost.
Maruti/Nexa has put lives of members of my family at risk with their faulty engineering standards. More so they have caused me harassment
Attached is the Circular and MY RC for the details.

Please do the needful.

My car was given for servicing on 29/06/2022, with a complaint to attend, of dashboard backlight lits continuously (ignition key out). At the time of delivery, because of bright daylight, it could not be made out. But at night it was noticed that the backlights were lit. Next day I visited the workshop and complained about it. I was told, I will be called soon after the availability of the required spare. I did not received any call, so I revisited, after waiting for few days. Again I was assured of call back, once the availability of the required spare to test. I have not received any call till now. Present status: I am abroad now, and the car is not starting, as the battery is drained because of continuously backlight lit.
What action/solution do "The Maruti Suzuki" have for this issue?
Maruti Suzuki WagonR
MH14CC956
Workshop: Shantesha Camp, Belgaum, Karanataka

As, I am out of country you can contact me on WhatsApp messages/calls or email.

Pradeep Zunake
[protected]
[protected]@yahoo.com