Maruti Suzuki India Complaints & Reviews

It's been a month and they are not delivering the vehicle even after making full payment. I have already paid one month's bank emi.

I have purchased Renault Kwid 2019 model from Truevalue, Secotor 63, Noida in Month of December. They gave us faulty accelerator car. The car gets stop automatically which is very risky for my family and me as it may lead to an accident also. We have contacted the person (Mr Sameer Mishra) who sold the car to me and confronted about this but he disconnected the call and now not receiving the call. Please take necessary action against this. I just want the refund.
Name - Mr, Sameer mIshra
Company - Truevalue, Sector 63, Noida
Number - [protected]

My car No HR36AP0907 has been accident. I took my car at Rewari workshop on 20 Feb 2024. My car only 03 parts has been changed but extra parts has been included in the bill and extra money asked by workshop Manger Smt Manju and Surveyor Shri Vkash for their personal welfare which amount are not included in car bill.
Moreover, it is also informed that after that passed 16 days dispatched of my car second bill issue by Workshop Nexa Showroom, Rewari.

Smt Manju - Nexa Showroom, Rewari
Shri Vkash - ARS Insurance surveryor and loss assessor Pvt. Ltd
My policy number[protected]

To,
The Chairman,
Maruti Suzuki India Limited,

Dear Chairman Sir,

I hope this letter finds you in good health. I am writing to bring a serious matter to your attention regarding an unresolved issue with the ownership transfer of my Maruti WagonR purchased from your authorized dealer, M/s Motorcraft, Sahibabad, Ghaziabad showroom.

I purchased the Maruti WagonR on 21st October 2014, exchanging my old car (Maruti Alto, registration number UP 16 S 3150) through M/s Motorcraft.

Recently, I was shocked to discover that the ownership transfer had not been completed even after nine years. This oversight has led to legal consequences as my name is still associated with the vehicle, and I am being held liable for an accident that occurred involving the car resulting in a FIR being filed at Thana Bagpat, UP.

Upon contacting the police officials, I explained that I had sold the car to M/s Maruti True Value (Motorcraft). To my dismay, they informed me that the car is still registered under my name, and I am responsible for the legal ramifications.

Despite my continuous efforts, the Branch Head of M/s Maruti True Value, Mr. Amit Wadhwa ([protected]), has not responded to my pleas to resolve this matter with the police, even after 15 days.

I escalated the issue to the CEO of M/s Motorcraft, Mr. Sanjay Tyagi ([protected]), but unfortunately, he has also not responded to my requests for assistance.

The lack of cooperation and communication from both parties has left me with no option but to consider filing a legal case, including an FIR and Consumer Court complaint, to protect my rights.

I firmly believe in the reputation of Maruti Suzuki, and it pains me to see such irresponsible behavior from M/s Motorcraft. The transfer of ownership was their responsibility, and their failure to fulfill this obligation is causing undue stress and hardship to me and my family.

I kindly request your urgent intervention to resolve this matter and prevent the escalation of legal actions. Your assistance in expediting the ownership transfer process and rectifying this situation would be greatly appreciated. I trust that you will take prompt action to uphold the integrity of Maruti Suzuki Motors and ensure that customers are not subjected to such unethical business practices.

Thank you for your immediate attention to this matter. I look forward to a swift and positive resolution.

Sincerely,

Neeraj Tyagi
[protected]
Noida

I am writing to bring a serious matter to your attention regarding an unresolved issue with the ownership transfer of my Maruti WagonR purchased from your authorized dealer, M/s Motorcraft, Sahibabad, Ghaziabad showroom.

I purchased the Maruti WagonR on 21st October 2014, exchanging my old car (Maruti Alto, registration number UP 16 S 3150) through M/s Motorcraft.

Recently, I was shocked to discover that the ownership transfer had not been completed even after nine years. This oversight has led to legal consequences as my name is still associated with the vehicle, and I am being held liable for an accident that occurred involving the car resulting in a FIR being filed at Thana Bagpat, UP.

Upon contacting the police officials, I explained that I had sold the car to M/s Maruti True Value (Motorcraft). To my dismay, they informed me that the car is still registered under my name, and I am responsible for the legal ramifications.

Despite my continuous efforts, the Branch Head of M/s Maruti True Value, Mr. Amit Wadhwa ([protected]), has not responded to my pleas to resolve this matter with the police, even after 15 days.

I escalated the issue to the CEO of M/s Motorcraft, Mr. Sanjay Tyagi ([protected]), but unfortunately, he has also not responded to my requests for assistance.

The lack of cooperation and communication from both parties has left me with no option but to consider filing a legal case, including an FIR and Consumer Court complaint, to protect my rights.

I firmly believe in the reputation of Maruti Suzuki, and it pains me to see such irresponsible behavior from M/s Motorcraft. The transfer of ownership was their responsibility, and their failure to fulfill this obligation is causing undue stress and hardship to me and my family.

I kindly request your urgent intervention to resolve this matter and prevent the escalation of legal actions. Your assistance in expediting the ownership transfer process and rectifying this situation would be greatly appreciated. I trust that you will take prompt action to uphold the integrity of Maruti Suzuki Motors and ensure that customers are not subjected to such unethical business practices.

Thank you for your immediate attention to this matter. I look forward to a swift and positive resolution.

Sincerely,

Neeraj Tyagi
[protected]
Noida

Subject: Urgent: Compensation Inquiry for Delayed Commercial Car Delivery

Dear Jamkash Sales Team,

I am writing to express my disappointment and concern regarding the significant delay in the delivery of my commercial car. This delay has not only resulted in the loss of eight days of work but has also incurred additional interest on the loan amount.

I understand that unforeseen circumstances may contribute to delays; however, the impact on my work and the financial consequences cannot be overlooked. I request clarification on who will be responsible for compensating the losses incurred due to this delay.

Your prompt attention to this matter is crucial, and I anticipate a swift resolution to address the inconvenience caused.

Sincerely,
Afroza Bano

I have purchased a car make of maruti suzuki, model- maruti ertiga vdi smart hybrid, date -10/08/2018, by name shree gajanan krupa travels s/o ppharidas dashrath duraphe, eng.No.= d13a-5676871, chassis no.= ma3fleb1s[protected]reg.No. Mh03cp6043) address - g t surve chawl, rno 5, ram joshi rd, bhatwadi, ghatkopar, mumbai -mh400084
it is requested that this car is tpermit and now we are converting into individual registration for this, the registration authorities are asking invoice copy of the vehicle. So please arrange to give a duplicate invoice copy of the vehicle my contact no.Is [protected], mail id [protected]@gmail.Com

I purchased Wagon-R ZXI - AGS on Nov'23, a very surprising so called safety feature I discovered was that even though you fasten your seat belt while driving still seat belt warning will annoy you for next 1 minute, this was the statement of officials of Maruti Arena Pulgaon Chowk Durg, Chhattisgarh(don't know how safe it is for driver who get annoyed by this beep alarm). Later after counter arguing with staff's of Arena and further investigation it was found that if a single seatbelt out of 5 passenger seat was not fastened alarm will come, wow what a safety feature, but the trap is even if there is no passenger in vehicle and driver fasten his seat belt still you get minute long seat belt warning if any of the four vacant seats belt is not fastened. This is first car I seen with this feature and Arena team says this is safety feature, mere foolishness. I request @MarutiSuzuki to revisit and check this blunder, and correct the issue of all vehicle sold with this feature, this is not safety rather risk for those who are sitting in vehicle with such a foolish feature.

No service done but receiving messages and calls for post service feedback. Nexa Vishnu cars Kattupakkam Chennai, scheduled pickup for 3 times in 2 days and failed to take the car. From then I am receiving messages that car service is completed and calls for feedback. They have created records for my car that the service is done without actually doing. Request to clear the wrongly mentioned history. I think they have done it as per their year end targets.

My car just 4yrs old got b/d at highway on 26th of December. I am with my family. But after 6days passed no proper resolution received. Now I came to know there is problem in car ECM.

My complain against the maruti authorised vendor at palasa, shrikakulam.Also complain against maruti spares, how Ecm can damaged within 4years.

I am a believe and trust with maruti...but I will never recommend anyone to buy maruti car again

Regards, SOUMEN BHATTACHARYA
Mob [protected]

I bought Suzuki Avenis in Feb 2023, Vehicle No UP78 HD8091 . I have to face so many problems due to poor performance of battery or fuel pump.. I told so many times to change battery and fuel pump and both are under warranty period . But service manager elude for next time.
So please request you to change my battery or fuel pump otherwise I will go consumer court.

Our car broke on 18/11/2023 at national highway Mathura road near hodal toll plaza, Uttar pradesh. We call thrice on rsa number [protected] and eveytime they kept on saying technician will call you. Even they told us the charges of 700/-. But neither we received any call from technician nor any complaint registration message.
This was very disappointing from the largest car manufacturer in India. Never going to make any further deals with Maruti suzuki. I request for action to be action against this type of fault services.
I was there with my wife, daughter and son at 8:30 pm. And how much safe our country we all know and the kind of irresponsible behaviour from RSA team of maruti suzuki is unacceptable.
Very disappointed.
Car number for which complaint was register HR29AV1741.

I hope this letter finds you well. My name is Gaurav Agrawal, and I am writing to express my dissatisfaction with the quality of tires on the Brezza cars that my colleague, Mr. Virendra Singh, and I purchased from your authorized dealerships.
We acquired the Brezza cars on[protected] &[protected] respectively from your dealership SNV Automobiles Private Limited, Ambedkar Road, Ghaziabad & Vipul Motors Pvt. Limited Noida, and unfortunately, we have been consistently facing tire puncture issues due to cut with small gravel stones . To provide a clear overview, three tires of the Brezza purchased on[protected] have suffered punctures and air leakage from wall body, and one tire from the MARUTI BREZZA LXI CNG 1.5L 5MT BS6 purchased on[protected] has also faced the puncture issue.
Despite residing in Noida and primarily using the cars on well-maintained roads, the frequent tire punctures have become a significant inconvenience for us.
Here are the details of the cars:
1. Brezza purchased on [First Purchase Date][protected] by Mr. Virender Singh.
• Registration Number: UP14FN3203
• Engine-Chassis No.: K15CN9221261 – MA3RYHL1SPC226804
• Model: MARUTI BREZZA HYBRID SMART LXI 1.5L 5MT BS6
2. Brezza purchased on [Second Purchase Date]:[protected] by Gaurav Agrawal.
• Registration Number: UP16DS7970
• Engine-Chassis No.: K15CN9244894 - MA3RYHK1SPE241737
• Model: MARUTI BREZZA LXI CNG 1.5L 5MT BS6
Given the persistent issues we have faced, we kindly request your immediate attention to this matter. We believe that the repeated tire punctures are a result of subpar tire quality. Therefore, we request you to replace the tires with ones of superior quality to ensure the safety and satisfaction of your customers.
Both Mr. Virender Singh and I have been loyal customers of Maruti. I previously owned a Maruti Wagon R DUO LPG car with the number UP16X 1990, and Mr. Virender Singh was using a Maruti Alto car with the number DL8CW3446.
We trust that you will address this matter promptly and take the necessary steps to resolve the issue. We appreciate your attention to our concerns and look forward to a swift resolution.
Thank you for your understanding and cooperation.
Sincerely,
Gaurav Agrawal Mobile No. [protected], Email [protected]@gmail.com
Virender Singh Mobile No. [protected], Email vschauhan.[protected]@gmail.com

I brought a bike on 6th June 2023 in suzuki access 125.
I am getting friction noise in the rear side. I had conveyed in the first service but the issue was not resolved and a complaint was also filed in suzuki CAS-394950-V4C4R9.

Bike No: KA-05 LU-3463

I Left over my bike for the first service in BTM apple suzuki showroom(Bangalore).

The same thing i conveyed my issues but it was not resolved during my first and second service.

I asked for service report but they didn't provide.
And also i have contacted with ASM Suriya suzuki Person([protected]).But he said they wont provide service report.
I have not get support from the suzuki person. Still my first complaint is not resolved.

Why You are cheating us I have brought this bike with lot of dreams.
We trust suzuki quality that's why we preferred for suzuki but you guys are cheating the customer providing poor quality.

Is your quality teams is checking the issues or not? or this vehicle is quality checked or not.

why you are providing quality less vehicle and cheating a trusted customer like me.

Thanks & Regards
kalai
HP-[protected]
INDIA

Sorry to say this really disappointed with your tenkasi sales team.Actully sep182023 bought my alto k10 in tenkasi.they are qoute 26993/- for insurance.but i choosed 18499/- plan.So i decided to purchase reverse camara .That value 6600 /- so sales person Arun told me that remaining amount will refund to your account .He was not provide proper bill for this 6600 /-value.Then he asked my passbook for refund process.provide myself October 1 2023.but still the date no one take response for my refund amount 1894/-.And my Rc card also not received.he was not proper followup for my requests.So totally i disappointed with your service.When will get my refund amount ? Please do needful

I am writing to bring to your attention an issue regarding the amount deducted at your toll plaza. Upon reviewing my recent transactions, I have noticed that the amount deducted during my last visit to the toll plaza is incorrect.

Rs.95 paid at Bhadarabad TOLL PLAZA(GEO Coordinates 29.911694, 78.020722) of HR01AU7663 on 11/11/23 23:19:19. Balance Rs.322.74 Txn ID: FT[protected]. Explore more

My name is rishi kant 79- palika vihar ambala city that car no HROIAU -7663abovementioned time I was at my house in Ambala with my car.
How can this amount be deducted?

kindly see the matter please

My name is Razal A. Najeeb . I had worked for SAI SERVICE PVT LTD, for the past 10 months. I resigned from my position as Relationship Manager at Sai Service Kottayam on 9/9/2023.I have been meticulous and determined to contribute to the company's continued success and to provide outstanding service to our customers. I completed all the formalities with the company and submitted my belongings too (simcard, tab), etc.
After several reminders also i didnt receive my Full and Final Settlement after resignation . I want to notify you that an amount of ₹ 20, 841 deducted from my full and final settlement amount, no one informed me or provided any valid reason for such a deduction. I already informed every one about not serving the notice period because i have to go to dubai urgently with my wife, she already got a new job so she can't go alone . The showroom manager and hr already allowed it . Then what is the reason for deducting like this . I request you to please release the deducted amount for unnecessary reasons. Even the accounts department is not giving any justification for this deduction . This deduction is causing me hardship .Looking for your kind attention to resolve this issue immediately.

Sincerely
Name : Razal A Najeeb
Employee Code : C24490
Designation : Relationship Manager
Date of resignation : 9/09/2023

Hello Sir/Madam,

We have bought a new model alto (2023) on 22 October 2023. I am not satisfied with the vehicle the dealer provided me. Steering of the said vehicle does no come back after a turn like every other vehicle. This issue is a big problem while driving. Please try to resolve and let me know how this problem will solve. I am not satisfied with the overall experience.

They are not giving correct invoice to me, service advisor is saying that they had to adjust the bill amount to make it 6500. I asked them to give exact bill to me they are denying it. They addded 500 rupees of roof drycleaning in bill which was not done.

Dear Maruti Team,

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the recent experience I have had with your dealership (TCS AUTOWORLD, NEELAM CHOWK, FARIDABAD). I placed an order for a [Car- Brezza Lxi CNG] on [07/09/23], with the expectation that the car would be delivered to me in a timely manner. Unfortunately, this has not been the case, and I have also experienced harassment with respect to adding accessories to my order.

First and foremost, the non-delivery of my car as per the promised timeline has caused me significant inconvenience and has negatively impacted my daily life. When I placed the order, I was provided with an estimated delivery date of [07/10/23], and I made arrangements accordingly. However, it has been [One month] since the promised delivery date has passed, and I have not received any updates or information regarding the status of my order.

The lack of communication and transparency from your end has been extremely frustrating, as I have had to repeatedly reach out to your customer service department for updates, only to be met with vague responses and no concrete information about when I can expect to receive my car. This has caused me undue stress and uncertainty, and I believe it is unacceptable for a reputable car dealership to treat its customers in this manner.

Furthermore, I would like to address the issue of harassment I have experienced with regard to adding accessories to my order. While I understand the importance o[censored]pselling and customization options, I have been subject to persistent and unwarranted pressure from your sales team to add various accessories to my order. This has made the car-buying experience extremely uncomfortable and unprofessional.They are continuously supplying Brezza base models to other customers on the basis of accessories purchase but I refused to purchase accessories costing approx 70~80k so they delayed my vehicle delivery.

I strongly believe that customers should have the freedom to choose accessories and upgrades according to their own preferences and budget, without feeling harassed or coerced into making additional purchases.

In light of these issues, I kindly request the following actions to be taken:
1. Provide me with a clear and updated timeline for the delivery of my [Car- Brezza Lxi CNG], and ensure that this deadline is met without further delays.
2. Improve communication with customers, keeping them informed about the status of their orders and any changes in delivery timelines.
3. Address the harassment I have experienced from your sales team and ensure that your sales representatives respect customers' choices and preferences when it comes to adding accessories.

I trust that you will take my concerns seriously and work towards resolving these issues promptly. I have been a loyal customer for many years, and I hope to continue being a satisfied customer in the future. However, for that to happen, I expect my concerns to be addressed in a satisfactory manner.

I look forward to a swift resolution to this matter. Please do not hesitate to contact me at [+91-[protected]] to discuss this issue further.

Sincerely,
Gaurav Goyal
Contact No. - [protected]
Booking Date- 07/09/23
Model- Brezza Lxi CNG (Colour- White)