| Address: ALANKAR AUTO SALES & SERVICE PVT LTD PLOT NO.118-119, BEHIND DURGA MARINE DRIVE APARTMENTS, DUJRA DEVI STHAN, ASHOK RAJPATH, PATNA,BIHAR |
It's been more than 5 months since I have filed this service complaint but no action has been taken yet :
I went to receive my Swift Zxi BR01CG3935 16/03/2022 after some service work and work of some accidental claim.
On checking, I found the car to be dirty and a roof light not working.The service manager got these done after confrontation while I waited.
I also found the car AC blower throwing water droplets which was not happening when I had given the car( The AC was specially checked throughout the test drive by Technician Rinku while I was in the car and he confirmed the AC to be absolutely okay).
PS: This Service sheet was also misplaced by Team and they tried to shift the blame for it on me.
On informing my service advisor Saurabh about it on the spot :
First he denied and said "Paani nai aa raha hai".
I had to run the AC for good 15 minutes and call few other people from the workshop and show water droplets on my had to convince him.
After this he said, "Washing kaa paani hai sir", khatam ho jaayega.
Not convinced, I waited there with the AC on and told him that this looks like some problem and not washing kaa paani and then he said " sir cooling karega toh paani toh aayega he".
I didnt know how to counter such senseless statements.
After furthur discussions, these service people said that they will get my car picked up the next day and resolve the issue and have it returned.
I left the workshop on that note, I called Saurabh- my Service advisor from the way also and told him it clearly doesn't look like water from washing as the AC blower is still discharging water,
On this he suddenly and very rudely started saying that you will be charged for AC servicing and it will not be done tomorrow etc etc,
On bringing this incident to the notice of the Service head - Brajesh Ji he said he will have the car picked up & checked the next day(17th May 2022) personally.
Inspite of a reminder call in the morning itself on 17th May, the car was not picked up.
On inquiring again, Brajesh ji made me talk to there GM who asked me to come along with the car after Holi and see personally.
I told him, I had already spent more than 4-5 hours for two days on this service & repair work.,
It is not possible for me to come to workshop again and again leaving my office.
On which he said we will open the AC infront of you & if it is dirty you will be charged for AC service.
Opening any old working machine would always have dust inside it, but I was not facing such issue when I gave the car and your technician also checked it, I said.
The GM adamantly said, it's not my fault.
I didnt know what to say.
I got various service jobs done simply on the words of the technicians completely trusting Maruti Service.
Whats the point of detailed test drive and check up of the car while giving the car?
Whats the point of so much documental formalities where you write everything of whats right and whats not and get it signed by us ?
Why should any get servicing done if my car's one problem is solved and another is deliberately raised?
Why should I be paying for some problem which was not prevalent in the Car while giving the car?
My family has been very old Maruti and Alankar Patna customers and have had some Maruti Car for years and we couldn't in our dreams expect such bad behavior and poor servicing ever.
We take this incident very personally as it feels like Fraud & Blackmail.
My car is still leaking water and I am still waiting for redressal.
Maruti Suzuki India customer support has been notified about the posted complaint.
