Maruti Suzuki India Complaints & Reviews

Dear Maruti Team,

I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the recent experience I have had with your dealership (TCS AUTOWORLD, NEELAM CHOWK, FARIDABAD). I placed an order for a [Car- Brezza Lxi CNG] on [07/09/23], with the expectation that the car would be delivered to me in a timely manner. Unfortunately, this has not been the case, and I have also experienced harassment with respect to adding accessories to my order.

First and foremost, the non-delivery of my car as per the promised timeline has caused me significant inconvenience and has negatively impacted my daily life. When I placed the order, I was provided with an estimated delivery date of [07/10/23], and I made arrangements accordingly. However, it has been [One month] since the promised delivery date has passed, and I have not received any updates or information regarding the status of my order.

The lack of communication and transparency from your end has been extremely frustrating, as I have had to repeatedly reach out to your customer service department for updates, only to be met with vague responses and no concrete information about when I can expect to receive my car. This has caused me undue stress and uncertainty, and I believe it is unacceptable for a reputable car dealership to treat its customers in this manner.

Furthermore, I would like to address the issue of harassment I have experienced with regard to adding accessories to my order. While I understand the importance o[censored]pselling and customization options, I have been subject to persistent and unwarranted pressure from your sales team to add various accessories to my order. This has made the car-buying experience extremely uncomfortable and unprofessional.They are continuously supplying Brezza base models to other customers on the basis of accessories purchase but I refused to purchase accessories costing approx 70~80k so they delayed my vehicle delivery.

I strongly believe that customers should have the freedom to choose accessories and upgrades according to their own preferences and budget, without feeling harassed or coerced into making additional purchases.

In light of these issues, I kindly request the following actions to be taken:
1. Provide me with a clear and updated timeline for the delivery of my [Car- Brezza Lxi CNG], and ensure that this deadline is met without further delays.
2. Improve communication with customers, keeping them informed about the status of their orders and any changes in delivery timelines.
3. Address the harassment I have experienced from your sales team and ensure that your sales representatives respect customers' choices and preferences when it comes to adding accessories.

I trust that you will take my concerns seriously and work towards resolving these issues promptly. I have been a loyal customer for many years, and I hope to continue being a satisfied customer in the future. However, for that to happen, I expect my concerns to be addressed in a satisfactory manner.

I look forward to a swift resolution to this matter. Please do not hesitate to contact me at [+91-[protected]] to discuss this issue further.

Sincerely,
Gaurav Goyal
Contact No. - [protected]
Booking Date- 07/09/23
Model- Brezza Lxi CNG (Colour- White)

My vehicle Wagon R MH 02 BR7424
My vehicle was given for water leakage 2 times but they were not able to solve the issue even after payment & kept the vehicle nearly 1 month & 2 tyres were also removed & old tyres put due to which we had a tyre blast but escaped an accident

I had given my Maruti Wagon R for services to Autovista Kalina location but they were not able to resolve water leakage issues even after giving it 2 times + the charges I have to pay.
The vehicle was kept for nearly 1 month & 2 tyres were also removed & used ones were put due to which we had an accident due to tier ruptured MH 02 BR 7424
Contact [protected]

Hi Sir,
This is to inform you that I am writing this High Priority Complaint letter about the Service provided for my Car (MARUTI BALENO DELTA P - TN11 AH 8199).
I have given my vehicle for Periodic Maintenance and Service at VISHNU CARS MEDAVAKKAM after confirming my booking on 20th Sep, 2023.
-Vehicle given to Driver for Service: 20/09/2023 8:12 a.m. at Madambakkam. (Speedometer Reading: 30545)
-Distance Between Madambakkam (My Home) and Medavakkam Vishnu Cars = 7 Kms (approx.)But in the Job card, the Kms reading at the time of Pick up is mentioned as "30562" which is 17 Kms[protected] different than the Kms I have given my Vehicle at Home.

* Please find the Below Issues and consider this as my official complaint on the services that Vishnu Cars Medavakkam which is the Authorized Service Centre for Maruti Suzuki:*

* Cleaning is not performed Properly inside and Outside of my Car. {Completely disappointed after seeing my Vehicle with so much Dust on the body as well as inside}
* Since the basic cleaning itself is not Proper and believable How can you expect me to believe in your service inside my vehicle which the Customer is unable to see (Such as Replacement of Oils, Filters, electrical checkpoints, wheel alignment, balancing, and rotations, etc..)
* The Complete loyalty and belief have been broken with the Authorized Service Center of Maruti Suzuki.
* From the First Service, I am giving my Vehicle to this Medavakkam Service Center only., Though I am a regular customer, my vehicle has been treated as the least priority, and the service is not proper.
* I am Totally Disappointed with your Service and the way of delivery. After the Job Card call from the Supervisor, No One called from the Service Center for any updates/ Status.
* I called many times but no response from the Service Center regarding the Service Updates and Delivery Date.
* I need the Proper Justification on:- Why my vehicle was delivered on 22nd Sep 2023, Night 10:30 p.m. even after Customer follow-ups. but in the Job card, it is mentioned that My Car will be delivered on the same day when I have given for service.
* The Front Wheel Right mud Guard is not fitted properly.
* There is a noise in the Gear Box when applying gears, especially in Reverse Gear.
* There is so much dust inside and outside of my Car at the time of delivery.
* The Service Supervisor has agreed to provide Petrol Coupons and Wax kit which was already Offered by the Customer Care Executive during Service Booking.
* There are no "Thank you papers" on the floor mates that any service center will provide.

* I have given my Vehicle with the Kms reading as 30545 and delivered with Kms reading as 30584 which is nearly 40 Kms difference. As I mentioned the distance between my home and the Medavakkam service Center (up & down) is approximately 15 Kms. I need the answer for where my vehicle has been utilized for 25 Kms and require your proper justification. I have given my Car for my vehicle's Periodic maintenance service only and not for any other purposes..
* I am unable to understand what has been written in the JOB card with respect to the Work done, Labour details, and advice to the Customer.* Today (Sep 23rd, 2023), I made multiple calls to the Service Center but No response or Call back from the Service Center.

Please consider this as my official Highest Priority Escalation to higher Officials of Vishnu Cars Service Center and Maruti Suzuki, where my vehicle has been treated badly and not serviced properly.

Attached are few of my Complaint proofs, Vehicle Pictures, and Speedo meter readings for your reference.

I need a reply from the Top management of Maruti Suzuki and Vishnu Cars for Justification on Why my Car has been treated in such a way which in turn gives complete disappointment to your valuable Customers.

Expecting a reply at the earliest. You can refer my Vehicle's History of Services with my Mobile Number: [protected].

Thanks
Varun Pradeep T (TN11 AH 8199)
Maruti Suzuki Customer
Mobile: [protected]
Tamil Nadu

Dear maruti team,
Greetings of the day
I am pankaj kumar Ujjaliya your very old and loyal customer.
Recently i have purchased one of your best selling car i.e. Breeza.
Before this i was using Ritz.

But
Now i am very disappointed with your services as well as product quality. I like to withdraw your attantion
1) i purchased a new brezza zxi vehicle no (MP 09 ZT 8856) from Patel moters Indore on Date 20 July 2023.
Just after my purchase i met with an accident only after 15 days. It was minor road accident.
I dropped my breeza at Ocean Moters depalpur ( Indore) as you are aware that i am entitled for cashless service but your authorised workshop ( Ocean Motors) charged me and and asked me to get reimbursement of the charged amount .sill not received rembursment.
2) i have availed first free service at Patel moters after 1000km. After that i was going to jaipur by breeza with my family but all of sudden my car stated getting overheated and coolant started overflowing.
so i dropped my car at Perm moters Jaipur (again authorised dealer) .
3) They checked my vechal and their technicians told me that nither Patel Motors Indore nor Ocean Motors Depalpur done their job perfectly and done justification with their work .
Now please clear my doubt who is responsible for this inconveniences . As i state that i was travelling with my family i.e. 2 kids & wife .
If any misfortune happened with me our my family who was going to pay .
I just wanted to know who is responsible.
Patel moters Indore, Ocean Moters Depalpur or myself as being a loyal customer i again purchased Maruti car.
i belong to a middle class and invested my whole savings for my dream car BREEZA.
But this incident has broken my trust with Maruti car as well as your service partner.
Now i feel like i have been cheated. Just because of irresponsible behaviour of your two authorised workshop i can loose my every thing since my family is everything for me and i belive this goes well on everyone.
Now i dnt want to continue with this car and dnt want to put my family in danger so i have decided to return my dream car Breeza at your showroom and wanted all my hard core money back .
So kindly guide my how i can get my entire reimbursement .
So please return this car and give all my money back.
As being a loyal customer i always encourage my friends as well as my teammates to purchase Maruti car but i think this incident has changed my mind towards India's No. Car company.
I hope you will help me to continue my faith on your organisation and resolve my issue by returning your product.

I am eagerly waiting for your positive response otherwise it will force me to take legal action against all responsible person who headed me as well as my whole family in this danger and life threatening situation.
Hoping for your positive response
Your brand loyal ( but now feels like cheated)

Herewith attaching following documents for your reference.
A) 1st free service records
B) Previous work job card Invoice from receiving Ocean motors
C) Letast Job card from PREM motors Jaipur
D) Certificate of Extended Warranty Registration
E) Billing invoice

Pankaj Kumar Ujjaliya

Indore mp

I purchase swift car on 18 august 2023 from hira automobile, 21 number phatak patiala. after first service on 2 september 2023 from maruti suzuki worshop factory area patiala problem faced in car i.e hand break of the car not work properly .i call hira auto mobile sale office patiala and tell the problem faced by me . he suggess me to visit service centre, at factory area immidately . i visit serice centre on 7 september 2023 and meet concerned person and tell the problem faced by me regarding hand break not working .after checking by the machinic he says that the car hand brake lever not working .the service centre manager says that car hand brake lever not available in all store situated in patiala district and this product available in 15 to 20 days and you may visit mohali service workshop for this purpose. i visit mohali service workshop at phase 7 mohali he also says that this product not available in chandigarh, mohali district.
sir i faced very difficulty to drive and park my car
pls resolve my problem at earliest

I'm second hand buyer of motor car while buying car I didn't take any invoice copy now I sale that car the buyers are asking me the invoice copy for registration of car the main problem is the registration takes place in amb una the buyers belongs to Hamirpur(H.P) so can you please give me any solution of this problem I want duplicate copy of invoices

Mainne vipul motars tok rod jayapur se naee artiga veeeksaee kaar khareeda jisaka koteshan adhik bataakar mere se pahale rupe le lie gae baad mein bil maanga to lagaataar bola ki bil de denge lekin abhee tak mujhe bil nahin diya gaya adhik paise lie gae 2 maheene ho chuke hai maaruti ne koee kaarravaee nahin ki

Have booked online Maruti Brezza.. I have faced terrible experience on Maruti online booking. You people are taking booking so quickly and when it comes to cancellation you people just vanish.. Site is not taking cancellation despite numerous attempts.. I wrote on customer care email ID but getting no response since last one week despite so many reminders. This kind o[censored]nprofessional behavior is not expected from Maruti Suzuki highly disgusting. I will never recommend Maruti booking to any of my known.. Just for rs 11000 Maruti is behaving like this.. This shows how unethical you people are.
If I do not get response I will take legal action also I will put it on social media how Maruti Suzuki is harrassing people just for 11000₹
Shobhit Jain
[protected]
[protected]@gmail.com
[protected]

I haven't received any proper response from the company side. Kindly let me know that why should i pursched my vehicle ? I had purchased for to put this vehicle in company?

Please let me know this. & kindly help me for this.

Dear M/s Maruti Suzuki,

Greetings!!!

Thank you for attending our concern.

As per below details from you had provided to us related our ECM failure. You provide me the only details that our vehicle service not be schedule on time & also as per training mail you told me that we didn't purchased extended warranty. In my group we have around 70 vehicle, But we can't shown that ECM was failure. At a time of service Engine Oil, Oil Filter, Washer Fluid, Gasket only this things are changes.

As per knowledge ECM not to be connected with any service or Extended Warranty.

I would like to inform you that i had concern related ECM, Why ECM was failure?

And you didn't provide me the genuine reason for this.

As per our knowledge, ECM is an electric components to give a command to all the parts for moving. If 7800/-km an ECM was failure in Maruti Cars then why should you didn't inform to the customer at time of purchased.

As per below your training mail, I will think about that to an legal action with the company. I need an genuine reason related ECM was failure.

If any further requirements, please feel free to contact us.

Sincerely,
Krunal Panwala

Subject: Urgent Assistance Required for Car Service Issue

Dear [Service Provider's Name],

I hope this email finds you well. I am writing to bring to your attention a serious issue I have been facing with the service provided for my Maruti Suzuki Wagon R at your Chandikhol branch on 8th July 2023.

During my visit, I specifically mentioned a major problem of water leakage in the car's AC, which needed immediate attention. However, to my disappointment, the service station only performed routine maintenance services that cost me around Rs. 6, 000. The primary issue I visited for was completely neglected, and it seems the service station prioritized easy tasks over addressing the core problem.

Upon discussing the matter with the Area Service Manager (ASM) of Sky Automobile, I was advised to visit the Jajpur Road service station. Hence, on 15th July 2023, I visited the Jajpur Road service station, where I encountered another frustrating experience. The assigned service personnel lacked the necessary knowledge and expertise to diagnose and resolve the AC issue. They suggested a trial and error approach, which may lead to excessive service charges ranging from Rs. 7, 000 to Rs. 10, 000. This method is both unacceptable and unfair to customers like myself.

I am deeply dissatisfied with the level of service provided thus far, as it seems the focus is on maximizing revenue rather than ensuring customer satisfaction. I kindly request your immediate intervention to resolve this matter on a priority basis. As a loyal customer, I believe it is your responsibility to rectify the situation and provide an appropriate solution to the AC water leakage issue without subjecting me to exorbitant charges.

Please understand that if this matter is not addressed promptly and satisfactorily, I will have no choice but to escalate it to the consumer court for further resolution. I sincerely hope it does not come to that, and we can resolve this issue amicably.

I eagerly await your prompt response and a satisfactory resolution to my car service issue. Thank you for your attention and cooperation.

Yours sincerely

Your service center TR Sawhney gokulpuri not give any good response,
I want to get my car repaired, i went on 27th June, then they said to come on 1st july, when 1st july, they told me to come on 3rd july now i as asking everyone to bring my car, no one is answering.

now took the car to their showrrom, now they are saying that i dont have a worker, then you will have to pay 6000/- for the charge.

I'm insurance zero depth

Respected sir madam,
I am perchesed access 125 bike from your trio suzuki Ichalkaranji showroom on 22 march 2023 but till date I am not received my original papers of bike. I am try to connect your care executive but they told us they will provide information about it but till now they didn't provide info about same. Please look into this matter cause we already find by RTO more then 5 times because of no papers. Please do needful help regarding same.

I'm Extremely Frustrated With The Unacceptable Delay In Delivering My Maruti Suzuki Brezza ZXI 6AT (Red and Black) Even After Multiple Follow-Ups With The Dealer they are saying that this is due to shortage of supply. I had booked this car for my sister’s marriage purpose which is in last of this July. It's Now Been Over 4 Months (Booked On 17th February 2023)With No Resolution In Sight. This Delay Has Caused Immense Inconvenience And Disappointment. I'm A Loyal Maruti Suzuki Customer, But The Lack Of this much Delay in Delivery is Unacceptable. I am also submitting the booking details and payment slip for your further needs. I Request Immediate Resolution And Delivery Of My Vehicle.

[protected] Forwarded message[protected]
From: nakul malani
Date: Fri, 23 Jun, 2023, 12:47 am
Subject: Loss of purchase Invoice of car
To:

Dear sir,
My daughter resident of Gurugram has gifted me ESTILO MARUTI Car registered there in 2010.(Regwistration Certificate Attached)
I have obtained NOC and have brought the car to Nagpur. (NOC Attached)
The Dealer Apra Auto of Gurugram has closed the business.
Maruti Automobile is of no help.
I do not have the purchase Invoice failing which RTO NAGPUR is not able to calculate the tax amount.
Please advise what can be done so that I may pay the road tax and registration fees.
Awaiting your early reply.
Thanking you.
Regards
--- Nakul Malani
[protected]
[protected]@gmail.com

Dear sir,
My daughter resident of Gurugram has gifted me ESTILO MARUTI Car registered there in 2010.(Regwistration Certificate Attached)
I have obtained NOC and have brought the car to Nagpur. (NOC Attached)
The Dealer Apra Auto of Gurugram has closed the business.
Maruti Automobile is of no help.
I do not have the purchase Invoice failing which RTO NAGPUR is not able to calculate the tax amount.
Please advise what can be done so that I may pay the road tax and registration fees.
Awaiting your early reply.
Thanking you.
Regards
--- Nakul Malani
[protected]
[protected]@gmail.com

Sir
I had Purchased New Suzuki Access 125 Matt Blue _Blutooth Edition!! Completed 4 Services!! I have a problem in Self Start button and its was there more then three months!! Went to Service Centre Jain Suzuki two times for same issue, they are changed new battery with warrenty, again i am facing same issues!! No response from Jain Suzuki Dealer - Pallavaram
Vechile No TN 85 R 5982

I have visited the dealer, and he suggested that I pay money and replace the doors. My concern is that if, within 3 to 4 years, due to rusting, holes develop in doors, then what about my money value?
And when I raised the concern with Maruti Customer Care, I received the copy-paste answer, "Rusting is due to external damage/contamination"

I purchased suzuki access 125 at Jayan suzuki showroom on 2022, I raised complaint back tire air leaking continuously but there is no puncture, after 3 services also they didn't sort it out one day I handover my vehicle at service center before that I checked there is no puncture then they called me evening there is a puncture that's why leakage happening later I got to know they created puncture how they do this to customer this is not at all fair still the issue is not resolved.