Maruti Suzuki India Complaints & Reviews

I have booked a new Alto 800 VXI Plus on 30th July. I have paid the total amount of the car including RTO, insurance, Accessories, Loyalty card, etc on 30th July and 31st July (in a 70:30 ratio).

The dealer has promised me the delivery on 5th Aug with number plate. As he told me that the number plate will affix on the car by 4th July.

However, I've not received an message from RTO office yet on the registration and when I called the dealer he is making stories and not sure that the delivery can be done on 5th July or not.

This is a very bad experience as there is no importance of commitment.

I had paid the total amount as asked by the dealer to avoid any delay.

They're not sending files to respective team on time, when I called them on 1st Aug to check if the files were sent for insurance policy booking, they said yes but actually they have sent it on 2nd july and I received a sms on 2nd july itself.

Similarly, for RTO the file isn't sent yet and they're making stories.

Please look into this matter seriously and improve the work efficiency.

Regards
Saurav Ranjan
[protected]

Dealer details: Rajiv Automobiles Pvt Ltd, Ramdayalu Nagar, Muzaffarpur, Bihar

I have bought a Suzuki access 125 recently in the last month. Within a month the bike is started showing trouble. I am unable to power on the scooter and I have contacted the dealer in my town named VSMS Suzuki. And they have showed no response telling that we will come to your house and take your scooter. It's been a week no one has came from the dealer of the bike. I am so frustrated kindly help me in this regard.

I give my vehicle for water leakage complaint service advisor visits my home took my vehicle before pick up he taken vehicle photos car it is in neat condition after service my vehicle reached my home vehicle is in damaged condition I seen next day I called the showroom and service advisor Lokesh not answered my calls and not given me proper response

I asked the adviser regarding my vehicle photos he says i deleted photos i said that my vehicle is in damage condition his refused it got already damaged I ask the show me the photos they saying months and years we will not keep your photos

this is the way responding service center

since my vehicle came out from showroom 2019 year my vehicle regular service same rks uppal

I trusted the service center I send my vehicle to him

RKS UPPAL hyderabad

I have a Maruti Suzuki Vitara Breeza and i have reported them about the power steering sticky problem couple of days back which has to be replace but due to stock unavailability they didn't done and now they wanted me to pay 60% of the amt as they worried getting full reimbursement from maruti company as said by service representative even though my car was under warranty at the time I have initiated the problem to them.hence as i want maruti to take an immediate action on the above said and resolve the issue asap..

Dalithbandhu scheme vehcle payment tranfer date 20/05/2022 done.

Still not delivered my vehcle

Details.
Gummadi Anusha
Maruthi Suzuki dezire ZXI silver
Payment tranfer date to showroom 20/05/2022

I, Amit Ranjan purchased Alto K10 Vxi in the year 2018 and in just 4 years of span got severe rust on several external body parts which makes my car look absolutely absurd. I, have been provided with additional warranty of 1lac kms during the purchase of my car from Perfect Maruti Suzuki dealer at Morbi 363641. Kindly guide me for the necessary option for repair of my car and get rid of rust which gives very bad look to my car which has travelled...

My car vitara brezza zdi+ model 2018 is having steering problem sticky response and strange sound coming from steering. The car is well under warranty till July 2023. Also website mentions cars with steering Problem were replaced free of cost. When I take it to authorised dealer he accepts there’s a problem and he’s telling I can’t get replacement although it’s in warranty. When I called Maruti helpline he says steering is covered under warranty.

I want the replacement to be done free of cost.

My self dr shardul kanase. I am paediatrician working in satara civil hospital as permanent government doctor. Sir I have booked Wagnor 1.0 lit engine in March 2022 with token amount 5 thousand rupees then upgraded to top model wagnor r 1.2 lit ags red black in april. I booked car on terms of paying cash amount on spot.
I got call from dealer 2 days back that car is available and please pay ur bills. During payment maruti told me to pay 1.5 lakhs and remaining amount to be full fill in 2 days as it is month end and we have to clean by month end, surprisingly then manager and workers started calling for urgent payment they are coming to my work place even home without prior notification their presence and arrogance was threatening.
As decided I am ready to give cash amount on spot now dealer is not ready to accept cash. I personally request him it’s issues of 7 lakh and 27 thousand it will be tough for me to deposit all cash suddenly in account as it will have negative impact on my ITR file .kindly give me 14 days time I will deposit amount and by 15 days I will provide cheque. As I have waited 4 months for car now please adjust for small period.
Despite understanding problem of customer dealer is threatening me and my old father about to pay as early as possible otherwise we will sold car to other.
Firstly I have waited for almost 4 months and car is being dispatched on my name how can someone threaten me and my father about payment.

The behaviour towards doctors from maruti is shameful

Its almost 3 months over since I booked by Ertiga 2022 Facelift! The sad part of no one either Maurthi or Dealer is not ready to give me a ETA. Both of them are washing of the hands... I am consumed on whom I should now reach to ? Need to raise a complaint and fix this asap.

Hello,

Booked Car Brand : Maruti
Model : Ertiga VXI CNG
Booking Dealer : Katariya Automobile Pvt Ltd, Bhavnagar
State : Gujarat

Customer Name : Ravi Makwana
Booking Dates :[protected]

I am writing this complaint regarding the delay in delivery of the Maruti Ertiga VXI CNG car that booked on 18th November 2021. Before 9 months approx.

At the time of booking...

Hi Team,
I am reaching out to you with regards to a recent experience in your Hennur Mandovi service center.
I have been a loyal customer of Maruti Suzuki & Mandovi from 2005. Started with Maruti 800 - KA 09 N 7136 & now owning a swift, gypsy & baleno. But with the recent experience, I am not positive of continuing my relationship.
Just to give a heads up on my situation, I received a call from your service center yesterday ( Jul 26th ) that my vehicle is due for service & there are some additional discounts available if I get it done today ( Jul 27th ). Promised Discount was some additional 1000/- reduction on the overall bill, 5% discount on spares & 10% discount on labour. But however when I was billed, there are no discounts given to me. I have attached the bill I received for your reference.
My only suggestion would be that stop promising customers about the discounts that you ideally do not offer. In my case, i am not looking at any discounts but an accurate service would be appreciated. I would have planned & serviced my vehicle as per my convenience but with the promised discount, I was made to rush for the service & later realized that there was no discounts listed in my bill as promised.
I am hoping that you will fix this issue & ensure the customers are not cheated. Otherwise you can run your business the way you feel is right but however I am not getting back to you in future which includes my other vehicles as well.
All the very best,

Dear Mr. Eknath,

Greetings from Maruti Suzuki.

We hereby acknowledge your feedback as per the trail mail and the same shall be taken up with the dealer management team to provide you with a prompt resolution.

Please expect a revert on the same shortly.

Assuring you the best of services.

I recently purchased XL6 Alpha Amt on 20, May2020 from Vipul Nexa near Bata Chowk, Faridabad, Haryana . And sometimes it doesn’t able toh start. Firstly this was happened in morning on 18july. Emgine itself of while i was driving and after this car was not started. Then we took car to maruti service center and they ask to hand over the car for 2 days and tood us that there is an fault in fuel injector . After 2 days car was working properly....

Hello,

I am writing this complaint regarding the delay in delivery of the Maruti Ertiga ZXI CNG car that booked on 4th November 2021.

The promised delivery period was maximum 36 weeks which has already been passed and I am still waiting for the confirmation and there is no confirmation yet.

I have been constantly following with velox motors and relationship manager but they are just giving the approximate dates which again going on another dates. Now even not answering the calls and doesn't reply back.

I even tried to reach to Territary sales manager who told me, he will check but then no response. I think Maruti doesn't care about their customers.

I am not happy with this and don' t find trust in any angle. After waiting for 9 months, still getting further dates and no confirmation.

I need confirmation and date, when I will get the delivery? My order number is SOB21001768.

I hope you will take this on priority and do the needful.

Thanks & Regards,
Pravin

I am a Defence Officer presently posted in Ranchi I would like to apprise you of a shocking experience I had to face at Sudha Motors Ranchi where I gave my Maruti Swift Dzire JHO2Z0961 for servicing.

There was no problem with the vehicle per se I gave it for servicing only for the reason that it had completed one year since the last servicing was done

After I received the vehicle back for Sudha Motors following servicing the vehicle developed a snag induced by the manipulation of the staff at Sudha Motors

The problem was that whenever the vehicle stepped over a speed breaker it made a loud sound from the front wheel probably due to shock absorber issues

I rang up Sudha Motors and apprised them of the issue They told me to get the vehicle back to the service station which I did After 48 hours I was told that necessary repair has been carried out in the vehicle and the sound issue has been taken care of So I came to collect the vehicle However when I did a test ride with the mechanic the vehicle made the same sound as it was doing previously after the servicing I was taken aback since I never expected this type of lackadaisical attitude from a Maruti Service Centre

My agony did not end there as the management at Sudha Motors told me to leave the vehicle for a re-check I was also told that I will be charged for the repair this time

This was not acceptable to me since the snag was not present initially and it developed only after servicing and it was induced by the staff at Sudha Motors Moreover I had already paid for a complete annual service as per the bill produced to me This attitude left me distraught and I left the service centre without getting the vehicle repaired further

This was the first time I had such a nasty experience at a Maruti outlet Earlier I was posted at Allahabad Durgapur and Chennai but there we no issues at Maruti outlets whatsoever and the staff was also cordial

May I request if you may investigate at your end and take necessary remedial measures so that customers like me do not suffer in future As for the problem which as developed in my car courtesy Sudha Motors I will get it resolved at any road side garage I firmly believe that the mechanics there will be more skilled than those at Sudha Motors

Needless to say I am a Defence Forces doctor with a hectic schedule and these people have wasted so much of my time because of their casual and reckless attitude

Thanking you

With warm regards

Yours sincerely

Dr M S Mustafa

It has been 15 days since I bought the car. I use gadi regularly. And takes care of the car. Now what are you going to do about it? I can't afford a painted car. Why do we use cars so sparingly? We sent the service on your trust. I found the service very bad. There is no responsible person from you who can give me proper answer

The incident was reported on 16th July. When I was returning home. Suddenly on highway . Sound came from the car and we stopped tye car on highway NH24 near patparganj. At that time engine was leaking from engine. We took the car with the help of RSA from insurance company. Where we meet with Mr deshraj who give us negative feedback. Stating car must be hitted with stone that the reason it happened. Post complete investigation over there we came to know . No accident appear and no dent appear near the engine area. Even though no dent on complete car. They told us that chamber has been burst. We asked the reason of so. How come in driven condition chamber can be burst. They told us that might be due to water. I asked him simple question. If maruti cars are not manufacture in such way that it can be drive in rainy season. Then what is the purpose of buying maruti cars. On this he said car was completely flooded in water. Again I asked him simple question. In Delhi we have not seen any such rain. And if the car was gone in water. How come engine started. It could sealed there in itself. It's completely The sign of not giving proper service yobtye customer. And hiding the fault of manufacturing defect. My car never went in to the water. And the same was examined at that time by their complete technical team available. And they said the same thing to us as well. At that time they made the statement. That we will send the mail to maruti and same will be rectified. But now today when I had a word with dearlship manager Mr. BALBIR. He said your engine is damaged due to water and that has to be bear by you and we will provide the cost by today eod.
My question is why wrong picture is been shared . No water went in the engine we are driving the car non-issue found earlier. And on roa driven car how come this can happen.

Looking forward for the support from maruti that they must look it personally and resolve the matter.

Else I need to go in consumer forum . Satingbhatbwe have been cheated by giving defective engine. Which is true.

My only request is to look it to it and resolve the issue.
One .ore thing. Dealership service advisors were asking me
Do you have insurance of engine protect. When my car is not get accident they why should I get it done through insurance. This is engine fault and that should be corrected by maruti only.

Hi Maruti Team,

I am writing this complaint regarding the delay in delivery of the Maruti Ertiga VXI CNG car that I booked on 20th April 2022.

The promised delivery period was 10 to 12 weeks. I got verbal confirmation from the dealer on this. The period of 12 weeks ended on 20th July 2022 and the vehicle is still not delivered.

I have been constantly following up with my dealer and they keep giving me new dates. They are saying that delay is beyond their control and is from Maruti's end, and they don’t have any information until Maruti dispatches the vehicle. I have been waiting for a long and trusting the commitments from Maruti and the dealer but now I don’t even know when my car will be delivered. I am even open to a change in colour if Maruti gives me a choice.

Please find below the booking details:

Receipt no: REC22000146
Invoice no: SOB22000082

I have done last year my ertiga vdi car accident work from maruti authorised showroom from seva automotive dhule.now I see which part I repair from showroom is become rusty and worse it's that mean showroom are not using good quality material and worker are not professional to done this perticular job.I am very upset about this quality of job and maintenance from maruti suzuki.

सर कपिल मुकाती मैंने अपनी कार को स्विफ्ट कार नंबर mp09we4313 में फुल बॉडी और अन्य सामान स्थापित किया और चूंकि मेरी कार में बहुत समस्या का सामना करना पड़ रहा है और न ही कोई सामान को ठीक से स्थापित किया गया हे और पानी भी कार के अंदर लीक हो रहा है और अंदर भर हुवा रहता है फिटिंग कंपनी और जो किया गया है वह पुरी तरह ठीक से नहीं किया गया है, ओर काँच भी कभी काम करते कभी नही करते, दरवाजे भी थरथराते है, महोदय, मैं अनुरोध करता हूं कि मेरी कार में जो भी त्रुटि हुई है, उसे हल करें यह काम मेने डागा मोटर्स लालघाटी हलाल पुर बस स्टैंड वाले वर्क शॉप पर करवाया था