Maruti Suzuki India Complaints & Reviews

I have been facing problems with self-start since I purchased the bike. I complained so many times to the dealer but they kept changing my bike batteries every 4 to 6 months and said that the battery was damaged ( how batteries get damaged every 4 to 6 months unless there is some problem in the bike itself somewhere). its not acceptable that elders suffer with injuries during kick start or spend money batteries every 6 months. I need permanent fix to my kick start problem

Meine apni car claim k liy di thi date 11 may 2021 par meri car phle say achi nhi chal ri ab but employees ko koi farak hi nhi pdta ki customer khan say kitni durr say aara h uska kitna time waste hota h mere 6 hours baad car mujhe mili voh bhi service krke asse hi de di phle hi bola tha meine vha k employees ko ki jab car ready ho jaaye then inform me par sir aaj mil jaayegi kal mil jaayegi sir abhi insurance lunch kra h sir net khraab ho gya h after checking my car front bumper thik say nhi laga hua meine bola body shop vaale employee ko bol re h sir aap 500 ya 1000 km chla lo phir uske baad thik krke de deinge matlab kya h iss baat ka hamare pass faaltu time h kya 10 days say aapko car de rkhi h phir bhi aap say repair nhi ​​hui toh mujhe yh excuse diya jara h sir aap abhi le jaayie jab aap agli baar aayeinge toh hum isse thik kr deinge kya maruti mujhe iss chij ki seurta h 500 km de sk meri car ka bumper tut jata h toh voh free of cost change krke dega kya phir mei ne sir sa y kha sir washing krke aapne mujhe de di ispe kapda tak nhi maara mujhe aapke maruti k employees k pitche bhagna pd ra h jse ki mein isske paise pay na kra hu ki sir isse thik kr do sir kapda maar do yeh kr do voh kr do voh kr voh kr do but sb bol re h sir abhi kr ra hu sab apne kaam mein lge h bodyshop vaale ko bolo toh bolta h service vaale pe jaao service vaale ko bola toh bodyshop vaale pe jaao aap log pagal kya a kya h kya h kya h kya h kya hum pagal hisaab say chleinge hum one of the best person in ur service center naam toh nhi pta but voh vipul motor body shop manager sardar ji ymca in front of escort mujesar metro station ek the service advisor unhone bhi bhut help ki name Ajay tyagi in two persons k alwa harr koi bhagaye jara tha sir krke paglo ki or logo k pitche bhaag ra tha ab meri car ka fan bhi bhut awaj kra h aap iska solution mujhe dijiye meri yh complaint register karna kisi ki naukri ko h khaana khaana but aapke krke aara h toh vishwas toh mt todiye uska aapke pitc he voh paaglo ki tarah bhaag ra h but aap koi response hi nhi kre usko or kisi k time ki value samjhiye Regards Ishant Sharma

My self Dipak Kumar sengupta from Kolkata.
I want to bought a new car by exchange my car. And I booked wagonr zxi model from Osl Motocorp pvt ltd Kolkata 236b AGC BOSE ROAD.My sales person name is Tamal Mitra.
When my car was evaluated by the evaluator from Osl I show my all papers as it is when car was evaluated and car also . My 1 kye is available . Evaluator and the sales man finalised the price and process after booking..
right now my loan amount is already processed
Then the sales man and his manager are doing bad behaviour and he pressuring me if you don’t provide the 2 keys then car is not exchange and new car is not delivered
Please help me

Chalti chalti band ho jati hai abhi 1year hua hai purchase kiye hua

Hi, my car met with accedient on March 10th night i have given to bhargavi Maruti Suziki(Bhargavi auto mobiles pvt ltd) renugunta road, tirupati its been 70+ days still the car didn't deliver even team is not responding they said will give by 16 april not it is may 19th still they didnt deliver is it maruti problem or dealer problem because of these it problems to us one month or 40 days should be okay but these many days they are saying...

I visted Ramakrishna motors for Insurance claim but they have spread paints all over the call

Now I am the
the current owner of the vehicle mentioned below and I was supposed to register that vehicle in my
state Tamil Nadu. For the Re-registration process, I was in need of a Sale Invoice
copy or Proforma Invoice with the Ex-Showroom price of that vehicle for Road Tax
valuation requested by Tamil Nadu RTO
Maruti Gypsy King 2012, Soft top, Superior White
Chassis Number: MA5EGF41S00260940
Engine No: 549711
Current Registration No: MP4BC9792
Current Owner Name: JEGATHESAN

I have taken my Swift Dzire car to authorised maruthi service center (Zenith servicing- Chinar Park -Kolkata) dated 14.05.22 at 10.30am.
I have mentioned my chief complaints for the car as sound in the blower of AC front left panel, locking problem for the left rear door and the back bumper bracket replacement and interior cleaning of the car.

They have noted the complaints and promised to resolve all the issues and hand over the car on the same day by 4.30pm. In this respect I stayed in the workshop lounge and was waiting for the things to be done and take over the car back.
I have repeatedly asked them whether they can resolve all the issues and return my car in proper good condition. They confirmed andensured me that all the issues will be resolved and nothing will be left unresolved and car will be retuned with in the time given.

While opening the front dash board for AC repairing, i have requested them to take due care and keep the car cleaning. Inspite of- my request they have damaged the front interior carpet and they have changed my costly carpets with some other existing cars carpets in the workshop.
They have damaged by back bumper while taking the car into the wash area.
I have approached the manager and informed about the negligence and also tried to approach the regional manager vide phone call.

Regional manager repeatedly has cut my call telling that he is very busy and informed me to text in WhatsApp. I have messaged about all the happening in WhatsApp and to take necessary action on the service center.
Surprising this Maruthi Suzuki regional manager who is supposed to take action on the concerned service center has forwarded all my messages to the service center personnel and was telling them not to highlight this issues. He became a part of this jugglery group of service centers encouraging them to violate the rules of maruthi suzuki.

Finally they have not resolved my problems for car like for AC blower sound and door locking system and returned my car on 15.05.22 at 6.30pm. I was their in the workshop for two days and my car was damaged instead of getting rectified.

They have damaged all my car interior mat and filled the car mat with large carbon deposits and billing with Rs 14, 500/-

There were no signs or proof of what oil they have used for the Engine and brake except as mentioned in bill. There is not witness whether all the rectification is done.

Although I have given complaint repeatedly they have not responded and were very casual in their approach telling that end customer cannot do anything as the Maruthi suzuki regional manger is on their side and he is being favored by them on case to case basis from the service centers.

Finally I was disgressed and took my damaged car from them, taking a promise that they will clean my car in my next visit.

I request to take strict action on the concerned Maruthi Suzuki authorized service center (Zenith- Chinar Park- Kolkata) for mis handling my car, damaging interior, not resolving my problems of the car and delaying in handing over the car by one more day.

And also request to take strict action has to be taken on the concerned regional manager of maruthi suzuki who was supposed to talk with the End customer and should have ensured for resolving the complaint has joined hands with the service centers by encouraging in this crime.

And also request maruthi service higher official to verify the billing being done by this service center which seems to be inappropriate and incorrect.

I am attaching the bill I have paid which contains all the details of the service center and the billing they have done for your necessary action.
x

I am the owner of Maruti Swift Dzire ZXI CG12R 5453. I have sent my vehicle to Maruti Workshop on dated 04 aug 2021 for servicing of AC ac filter change and washing of vehicle. The dashboard was opened and refitted for the servicing of AC. The vehicle was handedover to me and I found AC s windscreen blower not working at service center itself and reported the advisor, the AC was again checked for this fault by the AC servicing staff immediately and they told me that vehicle will be rectified free of cost and one part is now required to be replaced for which they are placing the order and then advised me to take the vehicle and assured me for its rectification after receipt of parts. No call was received regarding the availability of parts and its rectification since the new issue occurred during repair. I myself called maruti service center to enquire regarding the same and the reply was that advisor has left the job. Lateron I again took the vehicle to the workshop for its rectification and again the dashboard was opened for rectification and refitted without rectification of the issue and again the statement was the part has to be ordered and they will inform regarding the same. But all in vain No response and call received and no response for availability of parts even after my call was encountered. Now, after completion of 90000kms. i sent the vehicle again for servicing and rectification of the same AC issue after consulting the Maruti servicing centre for rectification of old pending AC issue. The vehicle was taken for repair nearly 15days back and the dashboard was again opened for 3rd time and refitted without resolution of the issue as no part has been ordered yet. they again informed that part is not available and needed to be ordered. This time I refused to take the handover of the vehicle without its proper rectification. Since then vehicle is lying in the workshop and parts are being arranged since 15days. I enquired yesterday at service center and the reply was parts have arrived and it will be completed by today or tomorrow. The dashboard was again refitted with replacement of the part but all in vain the issue is not resolved yet. They again told me today that the issue has not been resolved yet and opening and refitting of dashboard has been done 4times. Again they are ordering some parts and doing hit and trial. This shows negligency in delivering services to the customer and untrained behaviour of the service centre. Also I tried to complain maruti service no. of times but the complaint is not getting accepted and system is showing YOUR ROAD SEEMS BLOCKED, TAKE A U TURN.. I have also mailed Mr. Atul Jha, TSM Head office Maruti Bhubaneswar regarding same. But no reply yet. This much of time and persistence issue and non-coperation of the staff of service center of Maruti has resulted in physical and mental harrasment and the same will be put up in consumer court with prior information to Maruti team.

I am the owner of Maruti Swift Dzire ZXI CG12R 5453. I have sent my vehicle to Maruti Workshop on dated 04 aug 2021 for servicing of AC ac filter change and washing of vehicle. The dashboard was opened and refitted for the servicing of AC. The vehicle was handedover to me and I found AC s windscreen blower not working at service center itself and reported the advisor, the AC was again checked for this fault by the AC servicing staff immediately and they told me that vehicle will be rectified free of cost and one part is now required to be replaced for which they are placing the order and then advised me to take the vehicle and assured me for its rectification after receipt of parts. No call was received regarding the availability of parts and its rectification since the new issue occurred during repair. I myself called maruti service center to enquire regarding the same and the reply was that advisor has left the job. Lateron I again took the vehicle to the workshop for its rectification and again the dashboard was opened for rectification and refitted without rectification of the issue and again the statement was the part has to be ordered and they will inform regarding the same. But all in vain No response and call received and no response for availability of parts even after my call was encountered. Now, after completion of 90000kms. i sent the vehicle again for servicing and rectification of the same AC issue after consulting the Maruti servicing centre for rectification of old pending AC issue. The vehicle was taken for repair nearly 15days back and the dashboard was again opened for 3rd time and refitted without resolution of the issue as no part has been ordered yet. they again informed that part is not available and needed to be ordered. This time I refused to take the handover of the vehicle without its proper rectification. Since then vehicle is lying in the workshop and parts are being arranged since 15days. I enquired yesterday at service center and the reply was parts have arrived and it will be completed by today or tomorrow. The dashboard was again refitted with replacement of the part but all in vain the issue is not resolved yet. They again told me today that the issue has not been resolved yet and opening and refitting of dashboard has been done 4times. Also I tried to complain maruti service no. of times but the complaint is not getting accepted and system show YOUR ROAD SEEMS BLOCKED, TAKE A U TURN.. I have also mailed Mr. Atul Jha, TSM Head office Maruti Bhubaneswar regarding same. But no reply yet. This much of time and persistence issue and non-coperation of the staff of service center of Maruti has resulted in physical and mental harrasment and the same will be put up in consumer court with prior information to Maruti team.

We got the delivery of XL6 on 9 May 2022 from Radha govind wheels Meerut. But car stopped working after taking the car out for the first time. I contacted showroom for immediate support but they send technician after 20 hours. But he couldn’t resolve the issue. I feel it’s a manufacturing issue. If they fix the issue then also I would not feel safe to take my family in this car for a small or long drive. So I just want to return this Car and want to get all my money back. I am very disappointed by Maruti Car and their service.

I have purchased Eartiga ZXI AT from Sai Services, Pune on 11.05.2022 and before taking delivery they promise me suzuki connect will activate with in a day. Now they confirmed suzuki connect issue from Maruti company side. I want a solution otherwise I want my complete amount tefund as a part if my total on road price as confirmed by said dealer ship.

This was my first and worst unexpected experience of roadside assistance from Maruti, due to reason my car suddenly got stopped and not getting start again.
So I called at Maruti suzuki customer support for roadside assistance this incident is of morning around 7:00 am, customer care is so pathetic that instead of hearing my issue and helping & guiding me support started elaborating me charges of Maruti of roadside assistance for all diff timings(even/ night) which was not even enquired at that time.
After long hustle I was able to register my complain or help.
Then after a long wait of 2.5 hour one technician came after calling them several times.
Then he did nothing we just explained them that there might be issue of battery, so he did just booster charge for the battery of the car and then just asked for 600 rs only.
So in short after wait of 2.5 hour technician took 5 min to do fix and charged 600 Rs which is undefinable..
And all it happened when service center is at distance if 0.5 km from the incident location .

Car details -
DL2CAY2195

My ignish 2020 delta not start so I call near dealar showroom Bhagalpur . Showroom Bhagalpur simanchal motor through my car tow
Pull my house to show room and problem issue engine ecm not and working so order ecm and 10 days after ecm came and total charged 10000 aprox
Sir my car warranty up to 2+3 years but no any conseson all charge apply just for like old and without warranty car

I have booked my ertiga cng vxi in rohini, delhi 2months back & not recievd my car till yet. At the time of booking the showroom manager have said that he will give my car delivery within 2 months but he failed in it. I was very happy when I booked ertiga but the maruti suzuki' commitment vanish my all excitement. If you are unable to give car deliveries on time then please don't take booking. You are increasing the prices day by day of the car but not giving the deliveries on time. I am facing too much problem by not having car because I sold my previous one and currently I have not any car, this all happend because the maruti's wrong commitment. Please clear me if you can give my car delivery on time else I will switch to other brand..

Sir main e kitni baar aap ko mail kar chuka hu lekin ek bhi mail ka jawab nahi aaya. Please company ki reputation kharab mat karo.mera bhi kafhi time kharab ho chuka hai.please solve it maine maruti Ertiga tour m CNG gaadi book ki thi jo ki 3mahine ho chuke hai.abhi tak delivery nahi mili.dealer ne bola tha ki app gaadi book kar do.appko gaadi 15 se 20 din me mil jayegi.lekin abhi tak nahi mili.agar gaadi time se nahi de sakte to jhot bol kar book kyon karwate hai.ya to mujhe gaadi do nahi to me cancel karwa raha hu.dhanaywaad.

I had been building my car's engine for 45 days.
The bill was 130000₹ (one lakh thirty thousand rupees )but my car has not been repaired yet.
Therefore, I would like to lodge a complaint with I have come from Surat to Rajkot after spending fifteen thousand rupees and now he says come back and leave.So for the last forty-five days the car has been given to you to repair, so what did you do?
Complaint ATUL MOTORS PVT.LTD

We booked our car at Kataria Automobiles - Makarba, Ahmedabad for the Model of Swift Dzire VXI CNG 1.2L on 2nd April, 2022 by having a commitment to have a delivery of it within a Month & officially they have mentioned to deliver it within 2 months which is coming at before May end. Now they are sending an official email by mentioning delay in delivery & would be possible by 31/07/2022 which is pathetic & worst response.

Booking Reference: SOB22000045

I Have went for replacement of Silencer. But they have done servicing and forcibly collected amount from me. I asked the same thing but they rudely behaved and hold my car keys and said they are not going to give me till I make payment. They are like rowdies .
I have driven only 3000 kms from my last service . Even though they have again done servicing without proper information.This kind service is not expected from varum Motors.Its an worst experience I had with Varum Motors

Hello Team,

Please be informed, I am have been facing a huge problem with Maruti agents and customer services. It’s been almost 15 days and I have not ended up with any solutions.

For your reference,
I have booked a Maruti Ertiga Car Booking (ID SOB[protected] with Vipul Motors Sector 63 Noida on 28th December-21. At the time of booking I was informed that my vehicle will be delivered in 3 months. Where, Some of my known got their Cars within 2 months of booking. My first point of the complaint is Still I am waiting for my Vehicle to be delivered. Later Side, When I headed up for the current status. Now, I was asked to wait 2 more Months. I decided to wait for that extended period, meanwhile I got a Call from the Agency where I book the Car stating that New face lift model is released and now I will have to pay approx. INR-100K for that Model.
My concern is now, if I didn’t opt the updated version why should I pay extra 100K to avail that Model. All I need the Model that I have booked for. I have been following up with authorized Maruti representatives with no positive outcomes and proper response.
Moreover, They are very rude while communicating.
I have got a message this is attached below stating, To avail the new facelift model a customer needs to cancel the previous booking and to apply for the new one with updated Cost.
Since I did not opt for the facelift Model, I am going to bear any additional cost rather.

Please look into this matter, I am hopping a quick and Positive solutions of this considering the Maruti best for its customer relationships and services.

Regards,
Anil Atri.
[protected]