Maruti Suzuki India Customer Care
Maruti Suzuki India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
4948
COMPLAINTS

Maruti Suzuki India Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 11 4678 1000  [Head Office]
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+91 11 4678 1000  [New Delhi]
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+91 80 2212 7385  [Bangalore]
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+91 79 4003 6660  [Ahmedabad]
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+91 36 1234 0140  [Guwahati]
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+91 17 2278 0057  [Chandigarh]
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+91 80 4112 0018  [Bangalore]
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+91 80 4112 0017  [Bangalore]
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+91 36 1234 0850  [Guwahati]
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+91 17 2305 8077  [Chandigarh]
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+91 80 2212 7384  [Bangalore]
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+91 40 6672 9999  [Hyderabad]
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Fax:
Fax:
+91 11 4615 0275  [Head Office]
+91 11 4615 0276  [Head Office]

Additional info
Contact Details & Offices

Feedback

Kolkata

L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex, Opp. Hotel Apsara, Circular Road, Lalpur, Ranchi
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262

Guwahati
403, Orion Towers, Christan Basti, Guwahati
Tel: +91 36 1234 0850, +91 36 1234 0140
Fax: +91 36 1273 4308

Indore
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
Tel: +91 73 1406 9382, +91 73 1406 9481
Fax: +91 73 1406 9382

Chandigarh
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
Tel: +91 17 2278 0057, +91 17 2305 8077
Fax: +91 17 2254 8234, +91 17 2254 8234

New Delhi
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
Fax: +91 11 4615 0275, +91 11 4615 0276, +91 11 4615 0291

Lucknow
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
Tel: +91 52 2272 0931, +91 52 2272 0934, +91 52 2272 1145
Fax: +91 52 2272 0931, +91 52 2272 0934

Jaipur
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
Tel: +91 14 1511 8006, +91 14 1511 8007
Fax: +91 14 1511 8005

Chennai
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
Tel: +91 44 2823 3051, +91 44 2823 3053
Fax: +91 44 2824 2059

Bangalore
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
Tel: +91 80 4112 0017, +91 80 4112 0018, +91 80 2212 7384, +91 80 2212 7385
Fax: +91 80 2248 4841

Cochin
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670

Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102

Mumbai
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285

Pune
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
Fax: +91 20 2685 6036, +91 20 2685 6040

Ahmedabad
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671

Plants
Gurgaon
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304

Manesar
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304

View More Information...

Customer satisfaction rating
1%
Complaints
4948
Pending
0
Resolved
53
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maruti Suzuki India related photos (521)

Maruti Suzuki India Complaints & Reviews

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Suzuki Access 125 — service center...

 Dhanekula Harish Chowdary on Jan 4, 2018
Hi sir/madam

1 month back i serviced my acccess 125 saboo service center in hyderabad. I can raise the complaint in fork oil likage and lock system. But service center workers just managesd that on words fork sound started and very poor miliage plzz rectify our problem as soon as possible

My contct num is [protected]

Any quirys then call me

Thanks®ard
Harish dhanekula...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Maruti Suzuki India — service guy is non responsive.

 isaurabhrai on Jan 4, 2018
Maruti as a brand has gone to the lowest level in indian automobile industry there was a time when maruti was the most trusted brand but now they are very unreliable and insensitive towards their customer. I made multiple complaints about my vehicle and written mails as well but maruti and the guy deputed on my case is not responsive. The harassment i'm going through is very bad as maruti doesn't care the loss i am bearing because of my broken vehicle which has got it's engine overhauled twice before it broke down for the third time and standing at a place as a stray. People at maruti are just promising...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — complaint no. 2039808305 not resolved

 Pãrdêëp Çhhïkârã on Jan 3, 2018
Dear maruti team,

As i am harassed and hopeless i am writing mail this mail to you.

I have maruti eeco 5 seater cng and i have handover my vehicle to sidhi vinayak wrokshop team for repair and submitted all required documents till 6 dec.

I have visited to showroom on 22-dec-17 and they assured me that soon they will handover my vehicle to me.

As i have 5 times complaint by phone call & 2 times by mail's already regarding this issue but still situation is same and vehicle is not given to me by dealerships.

I want you to take...
Complaint comments  Read comments Complaint category Car Service Centers

Suzuki Access 125 — starting problem

 Ithakut on Jan 3, 2018
Sir i have purchased a new access 125 two months before there is a problem with starting i'd i don't drive for two days it has to kick start that mean battery gets dry and the day i got the car from that day and he petrol indicator fluctuations is there some it showed four points sometimes comes in n three then again four this is not done kindly look into this matter asap my reg n is mh 01 cx 8841 my me is looking than thakur from south mumbai dockyard...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — worst customer service

 anshul5 on Jan 3, 2018
Our car is covered into the warranty of 4 years/80, 000 kms and run for 70, 000 kms only but rohan motors is harassing by charging huge amount against the manufacturing defects and not even repairing it properly and not ready to listen and misbehaving with us.

Please let us know the meaning of warranty.

They are misguiding us and not repairing properly. Our movements are getting held up because of that and facing huge losses.

Clutch plate is not working and shockers are damaged and service manager is misbehaving by saying you have to pay otherwise...
Complaint comments  Read comments [1]Complaint category Car Dealers

Maruti Suzuki India — first free service

 Surinder Rathore on Jan 3, 2018
Agarwal motors
Gunnu ghat, near telecom colony, nahan, himachal pradesh - 173001 on 2.01.18 has refused to provide first free service to my vehicle vitara brezza hr99 aby (Temp) 8695, saying that i am late for service as 1 month period was over about 12 days back and i will have to go back to the dealer from whom i bought the vehicle for service. That dealer is located about 100 kms away. The heavy rush at anymaruti service station coupled with this uncooperative attitude of this service centre is making me regret my decision to buy a maruti car.
Surinder rathore, [protected], [protected]...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Maruti Suzuki India — grievance : maruti true value : severe quality issue with vehicle

 jag_cool2002 on Jan 2, 2018
Dear sir,

I booked a wagon-r car hr26bv2154 in “maruti true value mela event” held in “leisure valley park gurgaon” on 23 sept 2017 from prem motors sec 18 gurgaon branch for my father who is 60 years old and has just retired. During the test drive of vehicle i found issues with “pickup and clutch” and i told the same to the booking agent.

I was assured that all the issues will be resolved before delivery of the vehicle. It was noted in the booking form as well. You can check the booking form attached with this mail.

Based on their assurance...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — very poor response

 Suresh Chandra Babu on Jan 2, 2018
We have booked omni in the name of a suresh chandra baby in may. We have paid loan amount 2.40 lalhs & exchange of 40k for old vehicle.in many situation vehicle not available for us and also we are in difficult situation at the time of vehicle arrival. By after 7 month we have got vehicle by december. After delivery really they r treating like a dog. Past 5 days i m calling to various number. No one attending the call.
Note: they tied one tag for customer care that number also no response. After this situation we have booked tiago from tata & datson redi go+ for business purpose use. Really...
Complaint comments  Read comments Complaint category Business & Finances

Maruti Suzuki India — swift dzire mho4 gz 2336

 U sharma on Jan 1, 2018
1) this is to inform you that i have faced a very inconvenient situation 29/12/17. I left from mumbai with my family in my maruti swift dzire (Mho4 gz 2336) for rajasthan & my car stopped at bharuch in gujrath.

2) i immediately called on maruti help line number & there the advisor informed me that the problem was with self start. There was some problem with diseal pressure pump. 

My car is now at ravi ratna motors pvt. Ltd, bharuch gujrath  (Authorised maruti service centre). Customer care manager hiral patel has informed me that it will take 6 to 7days to repair...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — tyres keep damaging

 sabith123 on Jan 1, 2018
I have brought a wagonr car on december 2012. Total kilometers used less than 30, 000. I was forced to change the car tyres 3 times because of tyre outside wear. So many times we check the alignments and service centre says all fine. We raised the complaint at the third service. I live in uk. My mother is using the car. Everytime we make a complaint, the company arrange a wheel alignment test and thats it from them.
I really would like to make this again to your attention by saying that there is some manufacturing defect. Please do the needful. We are so upset by changing the tyres frequently...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Maruti Suzuki — wrong information about the new car launch

 sahil25487 on Dec 31, 2017
I had booked celerio zxi (0) manual model. The delivery was expected by diwali. But got delayed due to launch of celerio facelift model. I had heard about celerio x launch also, i spoke to the dealer. They didn't have any info about it. They asked me to speak to maruti call center. Call center also did not have information about the launch. I then contacted them though email. I got same reply. Now i took the car delivery on 23rd nov 2017 and now on 03rd dec celerio x has been launche. I have missed an opportunity to get a updated product at the same price. They wanted to clear their stock hence...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki India — vibration in third gear

 nksingla on Dec 31, 2017
I have purchased new celerio green in jan’16 from an authorised dealer in delhi. The car had a problem of vibration during acceleration in the third gear since beginning. It has been attempted by the authorised service centre team twice and could be solved partially. They have declared that now there is no problem in it. Kindly help me in this regard....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — manufacture defect of my car

 lakshmidhar praharaj on Dec 30, 2017
To
The works manager,
Narayani motors pvt. Ltd
Authorized dealer of maruti suzuki
And
The authorized officer,
Maruti suzuki india customer care
Maruti suzuki india ltd.
1, nelson mandela road,
Vasant kunj, new delhi – 110070

Ref: my earlier complaint dt.[protected]and[protected]

Sub: regarding inbuilt defect in the maruti swift vxi vehicle bearing regn. No. Od02ae5551 having engine no. K12mn1852051 and chassis no. Ma3ehkd1s00b65494 owned by sri lakshmidhar praharaj
Sir,
Kind attention...
Complaint comments  Read comments [1]Complaint category Car Dealers

Maruti Suzuki India — service quality/ after sales services

 Vivek-9643 on Dec 30, 2017
I have bought a car from maruti and it is my worst experience ever in automobile industry.
They do not care for customer and takes no action after filing a complaint.
It has been passed about 07 months since i bought a car and i am still waiting to receive my registration documents.
They also don't pick the call and don't revert.
They do not provide the service up to satisfactory level and behave very rude....
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — new dzire back side tray noise or vibrate

 mayur.nikam9999 on Dec 30, 2017
Dear maruti suzuki team,

I have very nervous with your new desire car because i haven't enjoy journey because of car vibrant or noise to back side seat tray.

Previously also break fail problem observed they resolved chowgule automobile satara, maharashtra, however one problem resolved next one problem is start, also check recall new dezire my car is include or not.
Chassi no.-ma3czf03shg147390,
Kindly rsolve the mattr as early as possible otherwise we will meet consumer cort against maruti suzuki team.
Thanks & regards,
Mayur nikam
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — swift vdi pressure pump complaint

 Eldhose johny on Dec 30, 2017
Dear sir.
I have purchased maruti suzuki swift vdi from popular motors on 2015.
On 28/12/2017 we were gone a trip with my family. During the trip my vehicle stopped suddenly. Then i informed my delar (Popular motors arakkuza muvattupuzha, kerala. And then contact to authorised popular service center, muvattupuzha, kerala. They checked my vehicle and told me it's due to "high pressure pump" complaint. And transfered my vehicle to their service center by crain. Yesterday i had called them and they told me to pay 30000/- for replacement for the same. Firstly this should not happen!...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — gearbox issue of ciaz zxi

 Poornachandratejasvi on Dec 28, 2017
Vehicle number :ka01 mp7260
Nmae: poorna chandra tejasvi
Mobile number: [protected]

From the beginning of purchase ciaz vehicle is having an issue with the gear issue and it has been informed in the first and second service and also to dealer. Same has been ignored by all of them issue was not resolved.

Now given for third service - they are telling some issue with the gear box.
If gear box is having an issue then i really do not want to get it repaired instead i want the new replacement of gear box....
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — engine stopped third time after two previous overhauling

 isaurabhrai on Dec 28, 2017
Pathetic experience with so called india’s most reliable brand. I have maruti suzuki swift vdi 2012 model and got my engine overhauled twice under 2000 kilometers and the again it stopped after running 5000 km after last overhauling... Is this how you cheat your customer... I have already paid twice for overhauling and spent around 1.5 lakhs on engine 😡😡😡😡😡...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — not repair

 Taxiondemand on Dec 28, 2017
Dear sir,

I have purchased one maruti swift dzire from modern automobile on oct 2016 hisar (Haryana). With insured from maruti insurance. Now its one part fuel system is not working and they are not repairing.. Before 2 months same issue of this part repaired by your side. Now they are saying its not under validity because of my car has been run 80000 kms kindly resolve this problem.
Otherwise i will take action against this on cunsumer court.

Waiting for your earliest reply.
Zora singh
[protected]
Car reg no.- hr-39d-6477...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — very unhappy with maruti suzuki service

 Sandeepchavan22 on Dec 27, 2017
Dear sir/ madam,

I own a maruti celerio amt car (Mh12 np7021), which was purchased on 2nd jan 2016.

On 24th dec 17, we were gone for kokan trip with my full family. During the trip, we faced some issue with the car that during running condition it automatically shift to neutral position. This happened twice on 26th dec during my trip to narsoba wadi mandir. So i immediately showed this problem to nearest sangali kolhapur highway maruti suzuki centre. But they said that this was the first time they are facing such issue and it will take time can't say. It will take...
Complaint comments  Read comments [2]Complaint category Car Service Centers

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