Maruti Suzuki India Customer Care
Maruti Suzuki India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
4944
COMPLAINTS

Maruti Suzuki India Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 11 4678 1000  [Head Office]
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+91 11 4678 1000  [New Delhi]
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+91 80 2212 7385  [Bangalore]
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+91 79 4003 6660  [Ahmedabad]
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+91 36 1234 0140  [Guwahati]
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+91 17 2278 0057  [Chandigarh]
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+91 80 4112 0018  [Bangalore]
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+91 80 4112 0017  [Bangalore]
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+91 36 1234 0850  [Guwahati]
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+91 17 2305 8077  [Chandigarh]
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+91 80 2212 7384  [Bangalore]
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+91 40 6672 9999  [Hyderabad]
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Fax:
Fax:
+91 11 4615 0275  [Head Office]
+91 11 4615 0276  [Head Office]

Additional info
Contact Details & Offices

Feedback

Kolkata

L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex, Opp. Hotel Apsara, Circular Road, Lalpur, Ranchi
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262

Guwahati
403, Orion Towers, Christan Basti, Guwahati
Tel: +91 36 1234 0850, +91 36 1234 0140
Fax: +91 36 1273 4308

Indore
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
Tel: +91 73 1406 9382, +91 73 1406 9481
Fax: +91 73 1406 9382

Chandigarh
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
Tel: +91 17 2278 0057, +91 17 2305 8077
Fax: +91 17 2254 8234, +91 17 2254 8234

New Delhi
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
Fax: +91 11 4615 0275, +91 11 4615 0276, +91 11 4615 0291

Lucknow
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
Tel: +91 52 2272 0931, +91 52 2272 0934, +91 52 2272 1145
Fax: +91 52 2272 0931, +91 52 2272 0934

Jaipur
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
Tel: +91 14 1511 8006, +91 14 1511 8007
Fax: +91 14 1511 8005

Chennai
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
Tel: +91 44 2823 3051, +91 44 2823 3053
Fax: +91 44 2824 2059

Bangalore
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
Tel: +91 80 4112 0017, +91 80 4112 0018, +91 80 2212 7384, +91 80 2212 7385
Fax: +91 80 2248 4841

Cochin
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670

Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102

Mumbai
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285

Pune
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
Fax: +91 20 2685 6036, +91 20 2685 6040

Ahmedabad
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671

Plants
Gurgaon
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304

Manesar
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304

View More Information...

Customer satisfaction rating
1%
Complaints
4944
Pending
0
Resolved
53
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maruti Suzuki India related photos (518)

Maruti Suzuki India Complaints & Reviews

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Maruti Suzuki India — brakes get locked / jammed while driving

 Yogeshpansambal on Nov 20, 2017
Dear sir,
I have a maruti swift car mh-46 z-5715. My brakes had got jammed during driving, because of that i had dashed to the other car. Would like to know the reason for my car brakes getting jammed as it is a serious issue in which i would have met with a major accident, causing damage to life of self, family or others. There was no indication in the vehicle also while driving.

Though it was shown by your workshop technician at mira road - spectra motors to me that, mouse had got damaged to the filter, so dust had entered because of which brakes had got jammed.
...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — manufacturing defect resulting in fire

 Pavan Kumar Jain on Nov 20, 2017
Fire at the front bumper of the maruti suzuki swift vxi
I own a maruti suzuki swift model 2013 zxi with a regn. No up16 ap 8251
Registration no. Make & model engine no. Chassis no. Cc mfg. Year body type
Up 16 ap 8251 maruti swift zxi[protected] 2013 saloon

On the evening of sunday 19 nov 2017, at about 2000 hrs., while on the return passage from ludhiana, a fire was noticed by the other car drivers in the front bumper of my car at the toll gate near murthal haryana.
We all got out of the car and found that the front bumper left side was aflame...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Maruthi Suzuki — I want duplicate bill

 chandu1969 on Nov 20, 2017
Dear sir,
I am the t. Chandra shekar raju taken a maruthi ertiga in bank e action sale on[protected] kukkatpallt branch after the action they are given only car and single key my vehicle previous owner was jana roselein vehicle was maruthi ertiga zdi+ shvs, superior white, engine number was d13a5211307, chesis number was ma3fleb1s00368798ag, please arrange the duplicate bill papers to m ay address was h. No.3-7-142, atukula bazar, rajeev vagar, vil&dist. Suryapet-508213, telangana....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — dzire zdi

 Reghu Thalikuzhy on Nov 20, 2017
I purchased one maruti dzire car (Zdi) in 2013 june through indus motors kesavadasapuram, pattom thiruvananthapuram.
The agent was aneesh nilamel, kadakkal.
I have done all services in time at indus, hercules, etc. Authorised service stations, and no any other workshops attended any repair/replacement other than those authorized ones.
My complaint is that the front wind shield (Front glass) developed scratches, after two years of purchase and became difficult in driving night time.
I approached several authorized points but they could not rectify it.
Finally it...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — pick up service not done

 Amit Kumar Basau on Nov 19, 2017
I have an appointment for pick & drop service through competent maruti at gazipur delhi. I informed to their helpdesk before a day all information for my car & they agreed pick my car at 9 to 10:00 am approx on sunday dated 19/11/2017 but till 11:00 am no response came from company then i called company’s receptionist and she said 12:00 clock company driver will reach @ your location after this @ 1:00 pm they said previously driver had an accident so we provide you another driver. So i said no for service to her. Today i free & take leave from office now my full day ruined by this company.
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — irresponsible service of car workshop and mental and physical harassment due to worst service.

 Rj Vishal Jaiswal on Nov 18, 2017
Dear sir,
This mail is regarding irresponsible service of one of your service provider named rajiv automobile in muzaffarpur.
My car maruti suzuki celerio,
Car number-br30bb1526 has been handed over to rajiv automobile workshop since 9 november due to issue in fuel pump the car was not getting start but they are unable to find exact issue with the car.
They are not even sure about the issue in the car. The car belongs to customer who is central government employee station suprintendent. I need to know what kind of services they are providing. And if they have keen...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — stephanie tyre, defective need replacement

 Roshan Gaikwad on Nov 18, 2017
Dear sir,

Myself mr. Roshan gaikwad has purchase swift (Petrol) from simran motors, panvel in april 2016.

I am writing this complaint with frustration after showing so much of patience and trust on maruti suzuki.

I used stepony tyre for less than 2 weeks and found 2 cracks in the tyre. So i approached immediately to the simran motors, panvel (Service center) on 27th august 2017 and submitted complaint & stephany tyre to an executive.

I did follow up to him every day on call but every time he said we have sent the stepony tyre to the mrf...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — dent paint service

 S K Katariya on Nov 18, 2017
I handed over my car baleno aplha uk17 b5678 on 06.11.2017 to akanksha automobiles, rudrapur for denting and painting work. The car was handed over to me on 11.11.2017.
On 11.11.2017, i called service centre to mr. Pawan sharma. He replied to come on monday because on sunday, there was holiday.
On 13.11.2017 (In evening) i called the same person to take my car then mr. Sharma replied that he is busy in evening so he will send my car at my residence in morning on 14.11.2017. I waited whole day and in evening i called him again. He replied no driver is available in maruti service centre...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — ertiga/ second gear synchronizer failure

 anandhu180 on Nov 18, 2017
I bought maruti suzuki ertiga in 2014, last month (15/10/2017) it clocked 53000km. After 52900km it began to show some sort of failure when i try to shift from 3 gear to 2nd gear (Some times it let me to shift to 2nd gear, some times not). When i showed to maruti's service center, they said its because of 2nd gear synchronizer failure & they also said it common to all ertiga.

It cost me around 7000 rs to fix it (7000 rs for the parts including new clutch assembly), there where no labor cost only because the car is under isp (Indus service package) protection. Otherwise the labor cost...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki India — ignis after sale service is totally zero, once the customer is trapped in net after that we dont know who are you,

 Ganesh Kumar Bansal on Nov 17, 2017
Myself is ganesh kumar bansal, resident of # 246-a, rajguru nagar, ferozepur road, ludhiana, pin 141012, i purchased a car ignis zeta automatic, on 2nd week of april 2017 from nexa show room belong's to stan auto, ferozepor road, ludhiana, on 31.10.2017 me my wife and my younger brother, we were going to adampur near jalamdher, to attend a cremation ceremony in my near relations, and met with an accident my brother and my wife injurered more than me, near lovelly professional university, vill cheherru. After getting the necessary ddr from cheherru police i handed over the car to nexa service center...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — swift purchased and banged by the car dealer driver

 mukeshg1978 on Nov 17, 2017
I had purchased a swift (Dl1cx-3513) in september 2017 from rana motors kashmiri gate and send my car for service in oct 2017. It was picked up from my residence by a driver of rana motors for service but he met with an accident while coming back to my residence after service. Front and back of the car had been damaged and they got it repaired in 15 days.

I got it checked from the other authorised dealer of maruti and all the work done is not satisfactory at all. They have used duplicate parts adn the paint of the car has a diffrence.

I request you to please look into...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — maruti swift kl-07-cj-5889

 Jaivy mohan on Nov 17, 2017
Dear sir
I had done an accident repair at popular elamakkara branch. But i am totally disappointed because painting on fender and bumber is mismatch and i had complained and they rectified. But after it there is a noise from dashboard and vehicle smoothness lost. I never experienced such an irresponsible service. So please suggest them to improve the service quality and solve my complaint
Regards
Mohanan
Ph. No.[protected]...
Complaint comments  Read comments Complaint category Other

Maruti Suzuki India — pathetic service

 Daya2402 on Nov 17, 2017
Really pathetic service, we had given car maintenance under jeewan motor bhopal (Govindpura)
Where we found so many loop things like.
*during 2 month there’s no update about work.
*services were time consuming.
*gm and team was useless to resolve the issue.
*asked for gm contact details but didn’t get.
* miscommunications gape between you people. Etc...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — defective egr valve in ritz vxi purchased on 13th feb 2012.

 Hirendranath Patra on Nov 16, 2017
Dear sir,
I purchased aforesaid car in 2012 from mohan motor udyog (P) ltd, (Dealer code 0606), kolkata-700020 bearing no. Wb22u1128. The car has run 7014 km upto 14.11.2017. Regular services were made. The car has been picked up for servicing by bhandari automobiles pvt ltd, serampore, hooghly, west bengal on 14.11.2017. According to their proforma invoice a good number of spare parts including egr valve to be replaced. The total cost as told to me is approx rs24000.00 which is completely unexpected.
After running 7000 km how the egr could be damaged? I think there must be manufacturing...
Complaint comments  Read comments [1]Complaint category Car Dealers

Maruti Suzuki India — not getting proper service from hindustan auto agency hazaribagh jharkhand

 Sanwika on Nov 17, 2017
Renewal of my car policy is pending despite completion of all formalities. It is pending at hindustan auto agency Hazaribagh jharkhand. My policy is expiring today dated 16/11/17and I am still due to receive my renewed policy papers. On visiting the show room in order to collect my policy paper they always replied it is pending at HO level for some acceptance. I have also inquire through customer care, they all are passing their responsibilities to one another.i.e to hindustan auto agency and then vice versa.
Please let me know the details and real pictures and who should be held responsible...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Maruti Suzuki India — related to delivery

 Sarthak Das on Nov 16, 2017
I am dr sarthak working as assistant professor in jipmer, karaikal. I have booked dezire zxi + on august 7th of 2017. The vehicle came on 5th november to pondicherry and they informed me that you can get your vehicle within 3 days of payment. I paid the full amount on 12th november and they told me vehicle will be delivered on 16th evening. I went on 15 th to the showroom to check whether the vehicle is ready for delivery or not and they informed that as they did not get approval from maruti company for delivery and rto issue was there. Finally, they did not deliver the vehicle today. May i know...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — car booked but it was refused by dealer to deliver on the day expected

 mnusp1981@gmail.com on Nov 16, 2017
This is regarding my booking for maruti swift dzire vxi dated 26/8/2017.
We have booked car your sales representative mr amol/mohit on 27/8/2017 clearly specifying that we have to gift car to couples on their marriage date 27th nov.

He committed that it will be delivered on or before desired date (Nov 2017 month only).

On 9th nov i have received allotment letter from you that you have offered me car against my booking and i have to pay the remaining amount within 7 days.

Attached consignment details in which it is clearly mentioned that letter...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki India — service facility at raj-sneh auto india pvt. ltd meerut u. p

 dharyeag on Nov 15, 2017
My self dharmender singh went for 3rd servicing at raj-sneh auto india pvt. Ltd meerut (U. P). I have baleno zeta & have nexa card also but at this station there is no nexa card access facility at this work station. There is a tyre pressure facility available but u/s. I don't know how they are doing servicing without this facility. It means they are cheating with us not with maruti suzuki india. Toilet condition horrible. Coffee maker available but u/s. I have repaired my car on 23 oct 2017 through insurance at this work station. They asked me to give file charge rs 1200 & rs 350 for washing charge....
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — warranty to side mirror swift vxi

 V s salim on Nov 15, 2017
I have purchased maruti vxi swift car during feb 2016. Eng. No.1736928 /ch. No. A 48894 through indus, pala and servicing at indus kanjirappally (Kerala). Present km is 15200. Left side mirror (Power folding) not working now.. (Insurance is also maruti). I approached indus kanjirappally for warranty. They aruing that the mirror damaged by external impact. Even a single scratch is not met in my vehicle in cluding the mirror, cover or its area. I am driving by myself and parking only in home and in office generally.

So im so depressed with this as i used my vehicle gently and never...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — body cracked, re welding re colour

 Ashu Sheoran on Nov 15, 2017
Sir,
It's sub. Balwan singh owner of the car
I purchased a new swift vdi 20/09/2017
Sir where i purchase that dealer name is kishore
And all details given in pdf file and all photos
About my problems
And sir they give to me a car on 20/09/2017 and that time i can't see any problems but when i go for a first service then the mechanic said to me sir your car right side next door and dicki cracked is re welding and re colour also and i see then i know the damage they just hide to me and gived to me a old ya damaged car
Sir plz solve my problem as...
Complaint comments  Read comments Complaint category Car Dealers

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