Maruti Suzuki India Complaints & Reviews

I had an accident on the left side of my car and handedover my car for repair in Jayabheri Maddilapallem garage on 8th of November.

Service center said one week for complete repair but they have delayed for 3 weeks giving unrelavant reasons.

They have created whatsapp group which is of no use. During 3 weeks they have called me for 3 test drives to handover car which is unrepaired.

I got a call from the garage to take the car yesterday but as visited it is still unrepaired and dashboard which is broken during accident is not fitted properly.

They are forcing me to pay and take car and saying dashboard damage is not because of accident.

Service manager Mr. Lokanadh is becoming angry when i show them what they have not repaired. They have made wrong assesment and submitted tax invoice to insurance company. Now they are asking me to pay extra for the service though insurance is full dip.

AGM Mr.Krishna has shared new copy of invoice which they have not claimed in the insurance due to wrong assesment made by their team and asking me to pay.

Also they have replaced the existing genuine parts with parts from scrapyard which they have not added in the pre invoice shared with me. When I asked them about it, they replaced with new parts. They are least bothered about the customer's safety.

I never expected such a poor service and cheap tricks of replacing scrapyard parts from Maruthi Suzuki and Jayabheri being such a reputed organizations.

I have asked Jayabheri team to inspect my car and give me the assurance certificate for the repairs they have done for which they started a blame game on tyres company.

Iam really afraid of driving my Maruthi Suzuki car on road as Iam unaware of how many other parts they fitted and unreported are from scrapyard.

Dear Team,

I would like to purchase a new Maruti Swift Desire Tour (CNG), for personal use, purely because i prefer the old shape of Desire and the new shape doesn't appeal to me.

However I am made to understand that it has a Speed Limiter installed into it. Can you please confirm, if this Speed limiter can be removed in case i plan to buy the car. If yes, please guide whom to contact for the same.

I book new car eartiga CNG in mar 2022 in my car wakad, Pune Maharashtra. In Sep month I ask about delivery of my car showroom said that you have not entitled for CNG eartiga car bcs price is increase. I'm in defence and my rank was JCO. At the time of booking he say you will get your car atleast 6-7 month waiting period.
In Sep 22 I call showroom my car wakad he state your not authorised for CNG car then I request him to convert in petrol eartiga vxi and he say that your waiting period may be consider as per your booking of CNG car booking date i.e Mar 22.
So I want to know why petrol car eartiga not delivered me till date.
I also spoken to my car wakad he said last 5-6 month no single vehicle eartiga petrol rec'd by mycar wakad Pune
Sir tell me how is possible that not single car eartiga not delivered last 6 months is it possible
So please help me for delivery of my car at earliest

I gave my Maruti Dzire car for repairing work to LMJ Services Limited, Pali (Rajasthan) in the month of August 2022.
The employee of LMJ Services Limited, Pali had lost my car’s key during the service of my car. I have not received the new key even after almost 4 months have passed, which is lost by the employee of the company.
I had lodged a complaint at maruti customer care id - [protected]@maruti.co.in on 3rd of November and my ref. no. is [protected] and today i.e. 22nd November even after 19 days, I have not received any solution from any side.
Kindly do the needful at the earliest.
Dinesh - [protected]

Please Note: Kindly do not put the status resolve untill I get the resolution

I gave my Maruti Dzire car for repairing work to LMJ Services Limited, Pali (Rajasthan) in the month of August 2022.
The employee of LMJ Services Limited, Pali had lost my car’s key during the service of my car. I have not received the new key even after almost 4 months have passed, which is lost by the employee of the company.
I had lodged a complaint at maruti customer care id - [protected]@maruti.co.in on 3rd of November and my ref. no. is [protected] and today i.e. 22nd November even after 19 days, I have not received any solution from any side.
Kindly do the needful at the earliest.
Dinesh
[protected]

Respected Authority
I gave my Maruti Dzire car for repairing work to LMJ Services Limited, Pali (Rajasthan) in the month of August 2022.
The employee of LMJ Services Limited, Pali had lost my car’s key during the service of my car. I have not received the new key even after almost 4 months have passed, which is lost by the employee of the company.
I had lodged a complaint at maruti customer care id - [protected]@maruti.co.in on 3rd of November and my ref. no. is [protected] and today i.e. 22nd November even after 19 days, I have not received any solution from any side.
Kindly do the needful at the earliest.
Dinesh
[protected]

Dear MSILTeam,

I have visited Rohan Motors, Greater Noida and they have done some temporary solutions but still the problem is not resolved, rats continue entering inside the cabin. There is some other way for rats to get into this car, which they can't find out. This could be a design problem or some parts did not fit during assembly. I am very sorry to say that I am not happy because of this. I have a Chevrolet car but I never faced this kind of problem.
Rohan Motors is a very busy workshop and they didn't take care to close this issue. That day my whole day got spoiled and later the result came to zero. Please fix the schedule to attend the issue with dedication or suggest other Maruti authorized service stations.

Thanks & Regards

Rajeev Puniya

I have purchased suzuki access 125 on cash on[protected] from KHATWANI SUZUKI SHAHDOL MP and instead of paying Rs 104276, I have by mistake paid Rs 104600 means Rs 324 extra. Till now manager Mr Deepak has not refunded the amount to me. He is not a trustworthy person in terms of customer relations..kindly look into the matter as soon as possible.
Contact no [protected]
Shivam tiwari

I have purchased Suzuki access 125 a year back and is continuously facing issues. The vehicle stops anywhere and indicates FI sign even when the tank is full. Already gave it for servicing twice but they didn't help. Kindly replace the vehicle or assist properly

Dear Sir/Madam,

It is to bring in your notice that, I am Naland I Dhar residing at Nongthymmai, East Khasi Hills District(Meghalaya). I am writing this letter to inform you regarding the latest booking to purchase of a car, I made from a Maruti Suzuki Showroom here at Shilong named as Ranimotors Auto Agency. Here are the details for the same:

Your Dealer Name : Rani Motors Agency, Shillong
Name of the product : Swift ZXi + Dual Tone (White & Black)

Booking Reference No. & Date: PBK22000251on 03/09/2022
Period from booking: 104 days
Payment Mode : Cash (10000/-)
Registered Contact Number : [Protect]
Mail ID : [Protect]

I would like to bring in your notice that I have not yet received the Vehicle. I had purchased it for a very special occasion, I was informed by the staff of the dealer that the order will be delivered within this November ’22, but till now, it had either not been delivered nor they are not confirming .And I have seen that many other peoples are receiving their cars but mine still not delivered.

I request you to please look into the matter and inform the reason for the delay. Waiting for your response and the product at the earliest. Please contact me on the details below.

Waiting for your prompt response,

Regards,

Naland I Dhar
Nonghtymmai Dum-Dum
Shillong - 793014
Contact No: [protected]

I have purchesed xl6 car one back. butb now car body rusting

Vehicle given for service 4 days back

Not even a single fellow called me as of now

Y should I beg u guys to give me a call after taking it for service

Is this the right way

Vehicle num TS 09 EC 0457

Contact num [protected]

Dear Sir/Madam,

It is to bring in your notice that, I am pradeep Kumar residency lahoul hp.I am writing this letter to inform you regarding the latest booking to purchase of a car, I made from a Maruti Suzuki Showroom here at kullu named as competent maruti automobile.Here are the details for the same:

Name of the product : new brezza 2022 grey colour VXI Model

Booking date 04/10/2022
Period from booking : 6 week
Payment Mode : neft(11000)
Registered Contact Number :[protected]
Mail ID : [protected]@gmail.com

I would like to bring in your notice that I have not yet received the product. I had purchased it for a very special occasion, I was informed by the staff of the dealer that the order will be delivered me with four to six weeks, but till now, it had either not been delivered nor they are not confirming the booking details. And I have seen that many other peoples are receiving their booked cars but mine still not delivered.

I request you to please look into the matter and inform the reason for the delay. Waiting for your response and the product at the earliest. Please contact me on the details below.

Waiting for your prompt response,

Regards,
Pradeep Kumar
District lahoul and spiti HP
Pin no 175139
Mob no [protected]
[protected]@gmail.com

I booked spresso cng vxi but delivered spresso cng vxi (o). Did not give bill at the time of delivery. After 2 days given bill. Deal was done for 6, 23, 000 including 10, 000 discount and 20, 000 free accessories. But bill given is only for 6, 05, 000. Dealer is not refunding the amount difference.
Still did not give free accessories as well.

We have booked for Maruti Brezza VXI Red on August 8th 2022. We were told that vehicle will be delivered within 2 months. Its been 3 months now almost and there has been no update from the dealer. We contacted the salesperson and everytime responds to wait for 2 days. But then there's no update. We visited the showroom and asked for update and they promised to send out email to the maruti regional office. But again there's no update and no action has been taken. The only follow ups that have been done is till the booking, after vehicle is booked they have never contacted us and not given any sort o[censored]pdate. This totally is against what they say in the IVR when we call the Maruti.

Booking number: PBK:22000502
Name: Acsah P James
Dealer: MARUTI SUZUKI ARENA JAYABHERI, Gachibowli, Hyderabad, 500032
(attached the same)

I kindly request the authority to look into the issue and help me with the resolution at the earliest.

While booking vehicle (Brezza ZXI+ 2022) we have paid for some accessories and dealer is not able to install them and charged us for the same without even being installed (Under Mat and Mud Flaps) they have updated the invoice as installed and when I was asking for refund no one is responding. the branch has been updated internally as accessories installed but it's not installed.

Place of Purchase: Kukatpalli Adarsha Motors, Hyderabad
Head office of Purchase: Athapur, Hyderbad
Vehicle Registration Number: TS07JK 0331
Date of Delivery: 24th August 2022
Items charged and not installed: Under mat (internal) and Mud Flaps

I recently met with an accident in my wangon r LXi o model 2020 so as I had active insurance offered by Maruti Suzuki i got my vehicle towed and dropped it at kalyani motors avlahalli for insurance claim, i had the worst experience at kalyani motors as insurance document has IDV Value of 3.4 lakhs but company for no reason is advising that they can offer only 2.1 lakh and also they have delayed the claim time and now they are asking for a 50, 000 parking fee which does not make sense as they have delayed the process and also the company is promising higher claim amount if i book an other vehicle at kalyani motors only. And so i have forcefully booked a Baleno and all though the booking amount is 11, 000 they forced me to pay 1, 00, 000 as booking amount so as an end customer really frustrated with how maruti treats customers and all they care about is sales figures the claim is still not settled

I complained over headlights moisture and Bharath auto car pvt LTD called me for my headlights warrenty claim this people will call me up and tell me that the warranty is rejected, and they ask me to claim for insurance for new headlight replacement. Do you people think i am stupid enough to claim insurance for headlights without any accident?? Should I lose my no claim bonus (NCB) I'll get a history of headlights replacement as accidental...

I have purchased a maruti suzuki Baleno of Zeta variant in 2019. But the infotainment system has been malfunctioning with the touchscreen not responding to the touch. I have visited the nearby maruti suzuki dealer for rectifying the problem but there were no experts in that dealer and told me that they will be providing a budget on my concern for replacing the system. Replacing the entire system will cost me too much and the infotainment system should not be malfunctioning within 4 years of time. So kindly find an alternative solution which would not cost me too much. Also a ln advice kindly stop installing such cheap and low quality products in the cars as it is malignant for the maruti suzuki brand value.

I bought new alto car from Pratham motors Bangalore in Dec 2021, got it delivered in Jan 2022.
Immediately I got Covid and did not use it for many weeks. Once I started using I noticed that whenever I unlock the door it gets stuck I can't come out or get in.
I use other doors by climbing out of the seat. There was an issue with another passenger door too.
This happened intermittently so I was very confused. Then after some days, I informed the showroom about the problem. There was absolutely no response.
I had no clue whom to approach and I hardly had time to find out what to do because of my workload.
Then after many many days of complaints they responded saying there is no way a new car has a problem, they blamed me for not using the door properly.
I send pictures and videos of the problem after that they came and checked and took it for repair.

After a few days of the 1st repair, the problem reappeared intermittently and became frequent. So they took the car to repair again for the second time!!
After the 2nd repair, the problem happened again but very rarely so it was challenging to show them the issue. I had no choice but to keep quiet.
Now the problem is frequent again. I am worried that Maruti will just keep dragging this and after the warranty is over
Maruti will make me pay for the repair for this repeated problem from the car which had defective door during delivery itself.

Maruti customer care is just made to protect Maruti from its own mistakes. Maruti has no integrity and does not take any responsibility for its errors.
They don't communicate by email, a smart strategy to avoid any kind of accountability.
Whenever I call customer care I have to start explaining the long story from the beginning which take 15 minutes in itself.
Even if anyone calls the only thing that happens is the repetition of the story of what has happened. So even the calls with Maruti are not about problem-solving.

The service people are just waiting to extract money. They ask me to drop off and pick up the car with my busy work schedule for the problem that Maruti has caused.
They wanted me to pay for the pickup and drop. Every time the problem happened I asked for a refund since I did not want a car that had a manufacturing issue.

Maruti does not realize that it is compromising my safety when it is hiding its own mistakes. When I asked if they have seen a similar issue earlier they said no.

I saw many similar complaints: https://www.consumercomplaints.in/complaints/maruti-udyog-ltd-esteem-c266734.htm...⇄

Also, I saw the news: "Maruti Suzuki recalls over 33k Alto cars to fix the problem with door":
Read more at:
http://timesofindia.indiatimes.com/articleshow/46517122.cms?utm_source=contentof...⇄

I have videos of similar problems in my brand new car which is not yet resolved even after multiple repairs by Maruti.