Maruti Suzuki India Complaints & Reviews

I Have purchased this vehicle during october 2009 and run 20000 kms. last three months iam observing some problem in my vehicle. During long run, at some particular moment the vehicle's pick up is drastically coming down and mass humid white smoke used to come out of the vehicle and gradually the engine used to turn off.After some time -may be 20-30 minutes- the vehicle become ok for drive. The white smoke coming out are so heavy that...

congratulations, to all the high ranking MBA"S employed by MARUTI UDYOG LTD for lureing customers to buy cars from MARUTI. Selling EXTENDED WARRANTY for 3to 4 YEARS for cars not capable of running for even one year....

Hi I had cancelled my booking of Swift VXI in Bimal Motors in Bangalore. At the time of cancellation they mentioned it takes 3 days to refund the amount and it will be done electronically through amount transfer. But even after 5 days neither they returned the amount or have contacted me on this. When called they mentioned i need to come to their show room to collect the cheque. Absolutely uncourteous customer service....

Myself, Munish Bhasin. I am the owner of WagonR – Lxi. The car is in the name of my father – in – law, Shri Rajvinder Singh, Dhindsa. The registration Number of the Car is HR-01V-4134. My car has run 10200 Kms. The purchase date is 12/3/2007.
I wanted to upgrade my car by selling the present one and purchase a Swift Desire (Petrol) or SX-4 for which I talked to Mr. Shekhar at Modern Motors (a good friend of mine).br...

Dear Sir,

Greetings for the day,

I would like to state that i had bought a Wagon R LXi model on 9 th Feb'06 from Rohan Motors Noida. This was my third car from the esteemed organisation of Maruti Udyog.Before this car I was a satisfied customer of Maruti.My satisfaction was shattered after I did the servicing of my car from Pasco automobiles gurgaon. I had planned to visit to Jammu alongwith my family in...

I had lodged a complaint over phone on anytime maruti hotline no. so
with that reference I am sending you my car photo that maruti for exactly what happened with my car. I handed over my car on 19th sep.
2007 and your Maruti Authorised Dealer's Works Manager told that final
estimate charges as Rs. 6000/- and car will be delivered in approx. 2
days. Next day your authorised person told me that the estimated...

Dear Mr. Khattar,


You must have received lot of Complaint as well as Appreciation mails but the below text is something different from the above mentioned, please read it carefully, I hope it arises your interest -

I, the owner of Maruti Wagon-r no. DL 8 CK 4986,

After working for some years I accumulated some amount of money with which I decided to buy a car. This was the first big asset...

I had purchased a Baleno VXI in March'06.
Some times back, it was observed that the front right wheel has started making some unusual sound.

The car was got checkedup at one Maruti authorised dealer, who examined the car & informed that the bearing requires replacement.

Kindly let me know whether the bearing is covered under the warranty clause?

regards

R.K.Mathur...

This is to bring to your kind attention that Mandovi Suziki - Vijaynagar has charged me Labour charges 10 times for the consumables used Rs. 65/- which is not at all acceptable, when asked them about the pricing policy they asked to contact Maruthi Suzuki hence am mailing this issue with you to resolve it by on or before 7days from this mail i.e., 04.06.2025. For your convivence attaching the Bill copy as well. If not responded with in the prescribed time we have to take the legal action regarding the Labour charges on the grounds of duration of work by the expert, work load involved and etc.

Hope there will be a positive response from your end. Thank you

Purchased New car but found fabrications done in new car, like hole in Boot door, misaligned right side rear door and Boot door., raised complaint but 31 days gone, there is no response.
Complaint no is A[protected]

Maruti has very smartly decreased the smart hybrid option from LXI option which was supplied earlier in the new brezza model in all variants but it was showing in the catalogues i have purchased the car by seeing the brochure where it was showing smart hybrid option in all variants and the same has also supplied also by Maruti in lxi variants and if company has decreased the feature it should also decrease the price but Maruti has increased the price and decreased the feature for example the lxi model supplied in 2023 was at price 7.99 lacs ex show and with decreased smart hybrid feature it was 8.35 lacs ex showroom for same lxi variant i want justification for same i have also complaint on twitter but no replies given attached image for same

I bought new Beleno Zeta petrol model on dt 07th Oct 2021 from Nainital motors, parts Nut Bolt full Rust with wheel bearing .
Kindly see the attached photo for the same.
This is a safety parts, no plating or no surface coating on these parts.
Need respond on this mail in urgent basis.
CAR DETAIL AS PER BELOW:-
REGISTRAION NO UK01C8399
REGISTRATION DATE 23th OCT 2021
OWNER NAME RADHIKA MEHTA
CHASSIS NO MBHEWB22SME698216
ENGINE NO K12MP4212299.

Regards
Anil Kumar Singh
[protected]

Dear Maruti Authorized Service Centre Management,

I am writing to express my extreme dissatisfaction with the service I have received at the Classic Motor Garage in Jassur, Nurpur, Dist- Kangra.176201 Himachal Pradesh. As a loyal customer since 2003, I have always trusted Maruti's authorized service center’s for their reliable and quality service. However, my recent experience has left me deeply disappointed and frustrated.

On 30th December 2024, I submitted my vehicle ( BALENO CAR HP 38F 9700 ) for repair and service at the afore-mentioned service center. It has been 23 days since then, and shockingly, the required part is still not available with the service center. This delay is utterly unacceptable and shows a sheer lack of responsibility and dedication from a reputed Maruti authorized service center.

In the past, I have never faced any issues with their work or behavior. In fact, I used to travel all the way from Delhi to Jassur just to get my vehicle serviced because I was always satisfied with their excellent work. However, it is disheartening to see the quality of service deteriorate to such an extent that I no longer feel confident in their capabilities.

The fact that it has taken more than 20 days to procure a small part, which could have arrived from abroad in this time frame, is simply inexcusable. Their complete lack o[censored]pdate on the order status or any concrete information about the part further adds to my frustration. This shoddy service is a disgrace to Maruti's otherwise stellar reputation.

I urgently request the top management to investigate this matter and take immediate corrective action. The reputation of your service network is at stake.

Time Frame for Resolution: I expect a resolution to this issue, including the arrival and installation of the required part, no later than Thursday 23th January 2025. Failure to resolve my problem by this date will leave me no choice but to cease using Maruti services in the future.

Please ensure that the part is ordered, and my vehicle is repaired without any further delay. I sincerely hope that you can restore my faith in Maruti's service standards.

Looking forward to your prompt response and resolution regarding this matter.

Sincerely,

Bhanu Pratap Singh
Vill.- Pacca Tiala,
PO.- Kandwal,
Teh- Nurpur,
Dist- Kangra.HP.176201
Mob- [protected].

Today in front of manglapuri dtc bus depot a car doing rash driving hit my friend the car number is DL 13T 0623
Wagon r.
Please take serious action otherwise i will register a f.i.r.

Dear Maruti Suzuki Customer Care Manager,
This is to bring to your notice- I undersigned Vishwajit Prakash More has purchases Maruti Suzuki Ertiga ZXI (O) CNG 1.5 L, MID NIGHT BLACK (GJ-06-PS-6655) delivered on date : 11.08.2024, just purchase & came to home staying 4.5 KM away from showroom -Somatalav Vadodara, I kept car covered in parking car cover was purchase from showroom amar car- on 3rd day i.e 13.08.2024 when I opened cover – color defect (color peel off) observed immediately I went to showroom & reported issue to sales person Mr.Jignesh Patel & Quality Manager Ms.Deepti Shrivastava – they both denied saying this has happened during driving, I urge them but in any circumstance they didn’t accept the issue
Then forcefully, I told them to do rectify the same by some touching of black color, they denied the same saying black color is currently not available, I took continuous follow-up for 22 days but no feedback received from amar cars.
Later on I gave car for 1st service on 21.09.2024 -Mr. Hardik Prajapati (Service attendant) made service entry & during conversation I asked him how to protect this color, he said we must apply Teflon coating which will help to safeguard color from rust same was done on 22.09.2024, but after teflon coating color peel off (color defect) was spotted on 8 different location on bonnet, I tried to complaint quality manager Mr.Gunjan but he denied saying Ms. Deepti will handle this case, then further I approach Mr.Ashish Vikamsi (showroom manager) & Mr.Prakash Dube (Work Station Manager) they told will call paint supplier who is supplying paint to Maruti Suzuki & perform color test.
This test information was given to me on 23.09.2024 at 12 pm by Hardik Prajapati during discussion, later on I call Mr.Jignesh Patel & told that I will complaint to Maruti Suzuki as I need some Maruti customer care manager during this test & suddenly after this conversation 1 clarification email was received from Ms.Deepti Shrivastava at 2 pm stating that this has happened during driving email attached
Vendor (Person) who is supplying paint to Maruti – as stated by amar cars -came on 24.09.2024 at 11:30 am and perform check – reading came from 78 -124 micron thickness ( don’t know vendor name) when I asked Prakash Dube for complaint reference number he said, I will receive within 2 days.
It clearly seems that Amar cars (Maruti Suzuki) also ethics of Maruti Suzuki seems to loosed & has done fraud with me by selling defective car
1) Defect on bonnet might have happened during transit.
2) Defect of color peel-off happened due to moisture contain.
3) Some color rework is being performed on car by Amar cars
Request to please investigate this matter and provide clear justice, worst experience with Maruti Suzuki car purchase.

Regards
More Vishwajit Prakash
Mobile No :- [protected]
[protected]

On 6th August 2024 we gave our car, swift vxi 2022 (amt) model to Maruti authorized service centre to fix the automatic gear box issue, further the centre informed us that the gear box has to be replaced .Since the car has warranty we were informed that we could claim warranty to replace the automatic gear box from the service centre's side, but after claiming for the same the centre informed us that Maruti is delaying the approval process for warranty claim because of this the service centre isn't able to fix the problem and deliver the car on time. Regarding this issue we have mailed to Maruti's customer care but we haven't yet recieved any reply from them and no action has been taken. Maruti has to speed up the process on their side and give an immediate solution for the same.
This is not the first time I'm having this kind of experience with Maruti, It's just been 2 yrs since purchasing the car and we have faced issue with the compressor which took Maruti 1 month for service. And the same is happening again for the warranty process which is very pathetic and needs a lot more improvement.
I don't know how Maruti could provide us with such a defective product and we are looking forward for replacement or compensation for the car from the company's side . I'm facing mental stress because of such a product, waiting for the next issue to arise. Also it's hard without this major mode of transportation for a family of 4.I know Maruti manufactures poor cars but hasn't expected such a worst quality car from them .This is a serious concern from my side for Maruti to look upon our issue and give some permanent solution for innocent customers like us who are tricked into buying such defective cars and I expect some assurance from Maruti that this kind of disappointment won't happen next time.

Hai team

Greetings from GEMINI HOLIDAYS!

We have booked TOURS in INDUS MOTORS PALAKKAD on AUGUST 3 2024 by the time of booking they assured delivery within 10 days.Later they started draging after paying full payment and to reach their month end target they availed MI for my cab without invoicing cab and still they are draging delivery of cab .
And their service for very poor whenever I ask for update they were not failed to say lame reasons, I request maruti personnel to involve in this matter to deliver the cab at the earliest.

Best
Hariprasadh
proprietor
Gemini tours & travels
[protected]

My Maruti Baleno Zeta PE WE car Number MP09-CY-2326 (Car) was given for servicing on 29-Aug 2024 in response to offer call received from Mr Vishal from M/s NEXA Service Ocean Motors, Bicholi, Indore(Service centre)
Before this servicing, Car was in very good condition and used for small distances e.g. office and marketing, except very limited trips. It was very comfortable and driving was joyful before giving for servicing on 29-Aug 2024. Which was also known to Mr. Sunil, who received the car under PICKUP and DROP facility.
On 29-AUG-2024 at 9.37am Mr Shiva from Service centre, contacted in the morning and asking to add “AC filter cleaning, Lubricant and blower cleaning” at additional cost Rs1000/- which wasaccepted by me.
At 10.12am Rubber cleaner 850/- was also asked to add.
At 1.06 pm on replied of his miss- call, he informed about damage of Both front Arms along with bushes. Extra cost appx. 1800x2+100x2+ 1000 labour cost.
It was Shocking as there was no sign at all. I requested to know details of the same. That day, Service centre could not arrange arms on the date, hence matter was postponed for next day.
On 30-Aug-2024 Received Car at home in my absentia.
On 31-Aug 2024 at about 2.45AM morning, We used Car to drop my Family member to Airport, Indore about 15 km from my place. SHOCKING EXPERIENCE felt by we all (wife and younger son) i.e. IRRITATING and UNCOMFORTABLE VIBRATIONS of the Car observed at about 50 km appox in NORMAL ROAD (Bitumen and Concrete) condition (between Bicholi Hapsi and Airport, Indore). My family members also objected as after spend of Rs 12100/-, the AFTER SERVICING CONDITION was DETERIORATED then BEFORE SERVICING. Such vibration may damage other connection and parts also.
Same day I called him and he taken back the vehicle for checking but after receiving the same, no change was observed.
Another SHOCKING advice received from Mr Shiva, he advice to change front SHOCKUPS which was fully in very good condition before servicing and we have not faced any problem in past.
Now, this continuous expanse on a good vehicle is creating doubt of accidental handling or improper repairing done in the workshop, and expenditure and delay was imposed on us only without our fault. Which is injustice and not acceptable at all.
Feeling cheated and I strongly request to instruct them to repair my Car at no cost to meet at least my previous condition plus satisfactory addition repair done by them.
For that, at least give back, my additional amount of Arms replacement including labour charges. Also damaged shockups and related accessories, which are unexpectedly damaged within this service centre are to be replaced at no cost.
Expecting your strong positive decision inmy favour for Justice.
Mileen Laghate
Owner of car MP09-CY-2326
Mobile number- [protected]

Today when i am cycling a car at speed passes by me and i disbalanced from my cycle when i stop at red light i see that car so i note the number of the car near Pocket 10 road Durga park. Please take action.

I booked Alto vxi+ k10 silver on 19th april 2024 and was assured know making full payment, the delivery of the said car will be made. On 25 the april 2024, the remaining amount of Rs 4, 84, 015 was made to peaks auto jammu pvt ltd only after assurance from the concerned officials that the car is available. But I was amzed that after receiving the full amount, the tune of the peaks auto officials changed and was informed that the silver colour is not available you can choose any other colour car which I rejected outrightly and requested them to kindly make the delivery of Alto k10 vxi+ (silver colour) possible or reverse the payments made but the request was refused and and in furious tune was told to choose from the available colours or forget your money.