Maruti Suzuki India Complaints & Reviews

Dear Sir/Madam,

I have bought alto k10 brand new maruti suzuki car from varun motors - ecil, hyderabad. Date of purchase 21st march 2015 silver colour. Surprisingly few uncomfortable things happening around. 1) Engine sound was loud and chirpy, I took it for check and the technician has replaced the release bearing to solve it. 2) Still the engine loudsound and vibration is more, earlier chirpy sound not audible - it is ok now. 3) Mileage is just 16 kmpl as advertised against 24kmpl, it should have come atleast 20kmpl, I drive on smooth vacant road on 4th gear completly @60kmph. 4) I am also not happy with the attention I was given by sales person and they were trying to convince me and not understanding my problem and discomfort, they are not courteous. 5) on the right side of the door there is sound of string hitting inside the door while the road is rough, mechanics could identify the problem and unable to rectify it properly 6) I took the car 6 times to the service center after my first servicing, which is very unhappy situation. 7) now they say they have replace the wheel bearing to settle the engine sound 8) i am totally dissatisfied, disappointed, unhappy, sad, grieved, frustrated, stressed driving the car and dealing with the varun motors staff. 9) i want justice, i need another car replacing this existing one. 10) i travelled 3000km till now. 11) the issue is still pending and the vehicle is in the showroom, photo will be attached once i get it, will upload the photo of the car once delivered.

Dear Sir, date of incident: 1/7/2015 client number:[protected] description: The rear glass of my car got broken on 30/6/2015 along with severe damage to its dikki. On 1st of July I took the vehicle to Fair Deals Pvt. Ltd.(12/67, Sahibabad Industrial Area, Site 4, Ghaziabad, U.P.). In the DEMANDED REPAIRS AND JOB INSTRUCTION CAPTURING SHEET that they gave me the delivery date written is unreadable, further the contact number written in the sheet is invalid. I had to retrieve the valid number through other sources. After waiting for 3 days, yesterday(4/7/2015) morning I called them up and asked them to deliver the car by that evening. They asked me to call in the evening. At 5:30 pm, I called them up, they told me that since the required spare parts are not available, they shall be arranging them from some other place and deliver the car by the next day(5/7/2015) Today(5/7/2015) morning I got a text message from [protected] stating the following "Dear Sir, you veh status is denting work on progress. contact no:..." At 3:41pm, I called up the person with the given number, he informed me that my car shall be delivered only after 3 more days due to unavailability of spare parts (dikki and glass). I asked him that according to the text message received the denting work should have been completed by the afternoon, he again told me that my car can be delivered only after 3 more days. Then I asked him about the denting works involved, he informed me that any repairs done to the rear of the vehicle comes under denting works. I asked him that when the dikki itself is not available with them (as informed by them) then where are they doing the restoration work. Upon this question, he asked me to talk to his senior who in turn asked me to wait for half an hour after which he would call after interrogating the problem. More than 1 & a half hour have passed since our discussion and till now I have not received any call. Tomorrow, I have to make an urgent visit abroad and without my car my family shall face grave problems in my absence. Therefore I decided to file a complaint. After all, what else can a common customer like me do? PS: I had purchased my car from this same dealer and had all my car services done from this very service center and not faced any trouble before this incident. My Car Number: UP14 CH 3807 SERVICE DELAYED IS SERVICE DENIED Expecting an urgent reply. Thanking you, Yours faithfully, Thomas Mathew, Manager Service (India) Svejsemaskinefabrikken Migatronic A/S Aggersundvej 33, Postboks 206 DK-9690 Fjerritslev, Denmark Mob: +91 [protected] Email: [protected]@migatronic.in www.migatronic.com

Dear Sir/Madam, I have booked Maruti Celerio VXI on 1st May 2015 in Automotive Showroom in Dombivli. They delivered the car on 31st may with defect. Remote locking is not working properly. During deliver automotive showroom committed me to solve this issue within one day. Based on their words, i have accepted the car. But now almost more than one month, Automotive showroom and service center didn't fix this issue. They dont know how to fix this. And they are not proper in responding to this issue. Even some of their team member dont know how to speak. Finally i Paid 5 lac for the car. They delivered with defect. They dont want to fix. I behind one month but no solution. Three days continuously i was in their service center with my car but no solution. I request to ban the dealership of automotive with maruti. Otherwise maruti name will go as bad for sure. Please find the car dealer address below: Automotive Manufacturers Pvt Ltd, PLOT NO B-43, PHASE-1, Dombivali Industrial area, Dombivali.

First of all i feel sorry for joining in maruti family.the approach of customers by the executives is worse.I have been maintaining a car from almost 25 years and changed many cars and companies but never felt such a shame and never felt sorry for buying a car of that company.i was actually waiting to join in maruti family from your first car maruti 800 but now i feel sorry for joining.it just took 12 days for me to get this feeling.I am writing this compliant because i dont want any other customers to suffer like me and spoil your brand name. Incident date:23/6/2015 to 4/7/2015 i have been suffering all these days each and every day i faced their cheating.it took 10days for me to get my bills. you can reach me at:[protected]. if possible i just want to return the car.

I got my Ritz serviced and wiper blads changed at work shop addressed at. Auda garden, Anand nagar, Satellite Ahmedabad. Billed with Invoice no. BR15006572 date 4/7/2015. The vehicle was picked up and dropped from residents. They have fixed 20 inch balade on both hand actual AS side balde should be smaller than DR side. To do this they altered wiper hand and has damaged it. No concurrence is obtained for this. I wants proper blade change and replacement of damaged wiperhand. The photo of fixed blade is enough at to proof .

Sir, I have 2014 ritz vdi. Last week i had serviced my car in KVR Cars, Kannur puthiyatheru branch. But unfortunately after 40000 kilometer service, from dealer side they made my vehicle as useless. now gear shifting is not at all possible.I informed the issue to KVR cars several times. but still no action taken. Also they had made scratch on the front bumper. Request your intervention for making perfect the correct gear shift. Thanking You. Joju PT ([protected])

Respected Sir, I am living in Jabalpuur and using the Maruti Vehicle since the year 2002 prior to this incidence i having no complaints against the MARUTI but in this occasion i have been severely harassed by the employees of the Dealer SHUB MOTORS Jabalpur. Sir I have purchased NEW SWIFT DEZIRE White VXI in October 2012. that a starting problem of there in my vehicle and so i left my vehicle for redressal of my problem in vehicle on 01.07.2015. that one Shri Roshan Manager has checked my vehicle and told me that starting problem of my vehicle will be short out and redress soon. i received my vehicle on 01/07/2015 and was told that my vehicle is now repaired and they chared Rs.4150/- towards the servicing charge and different charges. sir as sooner i reached my house and after 2-3 hours started my vehicle it was not started and after many self's my vehicle was started. it means they did nothing to my vehicle no repairing work was done in my vehicle as the problem of my vehicle is as it was previous to its servicing. i contacted to the persons of dealers but no solid answer was given to me. now i having no option but to submit this complaint. sir my humble request to please direct the dealer SHUB MOTORS Jabalpur to redress my grievance and rectify and repair my vehicle as sooner. sir if it will not be repaired i have no option but to lodge the complaint before the police authority for committing cheating with me and also file a complaint case before fouram. JItendra Tiwari Jabalpur [protected]

I have been to maruti dealer madhusudan motors agra, where i found a person mr surinder is talking in a casual manner and also he is saying that ur car is not value for money and quoated only 60k but the other dealership prem motors giving me 1. 10 lakh for my wagaon r

And does not entertain in a formal manner

Sir I have purchased a maruti Alto 800 02 June 2015 after I complete 1000 kilometers The staring goes to much noise then I go to service center in SRINAGAR .Highland automobiles .to solve my problim but write now 15days a go they can't solve my problem in just I use my new car only 18day what I do sir now now I think I go to consumer court now

Myself Sanjay Jain want to inform you that i have Swift Dzire (HR 26 CF 1592) which is white in colour, purchased on 12 may 2014 and getting my car service regularly from Pasco in Gurgaon but i want to register my complaint regarding AC which is not working after the regular services by PASCO and car is not getting cool at all . If i m facing the same problem again and again, as they have charged for Compressure Oil and AC Gas then whats the use of buying MARUTI car if problem is not getting resolved.

SANJAY JAIN
([protected])
6582.[protected]@gmail.com

My Suzuki Access-125 GJ.18 CJ-7916 was purchased on 20th April-2015. IN 1st service on 12th June 2015 to Umiya Auto pvt Gandhinagar. After completing service. extra sound was coming from engine.Due to this my scooter was damaged.This matter was brought to the notice of Manager of this dealer. Then it was given for repair and solving this problems.They confessed for this mistake. still I am not setisfied for this sevice. and They refused me to accept the vehicle for further service.

I claimed insuranced 1 month before my right car's wheel Rim.But i didn't get it till now.I've already lodged the complaints but i didn't get any response.So I must say your customer care tradition is very very poor and third class. my car details : Maruti Ertiga Zxi/Maruti Ertiga ZXI Chassis No-255725 Pebco motors (Adityapur) at jamshedpur in Jharkhand

I had a CNG kit fitted on my new swift 2015 model from Maruti itself The car has been giving continuous problems from the day of delivery Every 15 days its been in out of the service centre Its not even 3 months and the car is not performing whether on CNG or petrol So after paying 720000 on the car I am stuck with it. Every time they give it to me after "fixing" the issue, the same problem starts after few days.I got the car back yesterday saying the issue is fixed, today morning as i drove the car it did not switch to cng for atleast 40 minutes of driving, pick up dropped significantly. As usual the MARUTI technicians picked it up and took it back to the service centre to fix the issue for the 7th time.My problem here is it is goin to happen again, the same way it did all these times and I'm stuck with this 7lakh piece of crap! !

Dear sir/madam, I want to inform you, i purchased new car maruti ciaz zdi date 04/05/2015 and that time in front bumper is scraped and black spot found many places (Both left and right gate, near diseal tank. I told to employers. His used rubbing and finishing spot. At time of servicing spot was showing again. I told to my complaint remove permanently bt his service is not stisfying. I hand over my car for dealer. Mob no.-[protected] Compalint no-[protected]

I am Mita Solanki. customer of Ritz car.I have Maruti company's insurance.It was about ac and some denting painting problem. the service is really bad and the job is not properly done.I am a reputed person and I run my own school.Somebody Mr.Arpit had sent 2 criminal minded person without any Id proof at my school.We have never denied to pay the amount. first do the job properly. We have already came three times to pay the bill but some people like Mr.Hitesh and Juned misbehaved not only with my husband with me also as a lady they have misbehaved very badly not only that they are not ready to understand us the costing of our car's service giving the reason that we don't have time and now when we are busy in school they are harassing us. More than 40 days our car was in service for 1 week work only they have not left a single chance to Harras us.We are customer of Maruti for last fifteen years this is our third Maruti car but now due to this unbearable behaviour of kataria we will never bought maruti's car. Provide your contact number of any responsible person of your company this just the summary of the whole matter they have done many bad things which is unbearable for any customer. Do the needfull. Mita Solanki Contact number:[protected]

I have given my Vehicle No.DL-1LP-5246 Maruti Suzuki Flexi for full body dent paint on 04.06.15 at Maruti Workshop at Gokulpuri under delear T R Swaney.which was committed to be given on 25.06.15.On the same time also asked for mechanical jobs of the vehicle and was advised for the complete dispenser repair.Had approved that job too at the same time but the supervisor asked that there will be separate job card for body job and mechanical job. So first they opened body works job card and then assured to open separate mechanical job card.But very irresponsibly they delayed my vehicle till date and no body informed me for the same.Even no body responded my calls including V.P. Of the workshop except Mr.Bhatat who told that he had been shifted to service dept from works manager so he is not in touch of vehicle.On 27 th June again on my visit they assured to give next day on 28 th of June from body works job and will start the mechanical job.which was assured to be done max by 30 th or 1st of July. But now they guys are dening to complete the mechanical job and asking to take the deleivery of the vehicle Incomplite position.Which is not only very painfull for me but also cost effective too as the vehicle is of commercial use and it costs me around 2500/- per day extra when I operate without the vehicle. Pls support with the deleivery of complete job discussed and pls support with compensation of the extra cost born by me due to the delay of 7 days. We have denied to take Incomplite vehicle and also requested for the compensation but the workshop has refused both the things. Pls support with responsible answer and action on this. Regards Vijay Daftary

Dear Sir / Madam, I have purchased the new CIAZ (ZDI) car on 30/12/2014 from Jagmohan Motors Ltd. Sonipat H.R.- bearing the Chassis no. MA3FXEB1S00113800, Engine No. D13A-2478780. The Complaint is that :- Its tyre has devlop "A solid, rounded growth that is elevated from the tyre's upper skin. the size of this papule could be like a slightly bigger than golf ball . The car has run till date around 40000 K.M. in chandigarh city ( which has most maintained roads compare to any city in India). kindly look into the matter and initiate your representative to visit the car. Truly Tushar Kumar chandra house No. 102, Sector 12, Panchkula.H.R. (M ) [protected]

I purchased my car from magic auto moti nagar on 2010. Since then, my car is regularly being insured by them. 2 days back, my car broke down and couldn't start. I called magic auto, first of all, the lady on reception (Shipa) had no sense about how to talk and later they kept on transferring my call from reception to insurance deptts and vica versa 5/ 6 times. Later, I was given a number of insurance head (Mr Manish) who was such a useless fellow who could not even handle my query and had no idea about why I am not eligible for on road service even after having a valid car insurance. I called maruti insurance also and the executive said that I am eligible for on road assistance only if my car has met with an accident else not. Foolish... Kindly never ever call me for insurance renewal as it has no use... MARUTI IS A PATHETIC COMPANY... DON'T GO FOR MARUTI...

I have purchased NEW SWIFT DEZIRE CAVE BLACK VXI 2015 JUNE 2 at popular showroom anna nagar chennai, I Have isuues with Mirror switch and fuctiong of mirror with whirring sound thepainting is not even brighter at he front and not at the rear, the paint has completely faded at the rear wheel side i am attaching the photos pls replace the or repaint with removing the errors

Sir, I booked cellerio zxi optional on 15th may 2015 through krish automobile pitampura Delhi, but its matter of surprise an established management of company like you could not maintain own' s reputation, even after more than 6 weeks time no confirm communication is received. Now I expect for a responsible and professional response in this regard thanks Abhilekh Malhotra