Maruti Suzuki India Complaints & Reviews

i purchased a car swift dzire vxi in june 2014 it is still in guarantee period and in june starting it developed some problem in engine(making noise in 4 and 5 gear) and when i approached maruti's authorized dealers they all refused to attend my car saying that they can open the gear box even my car was not attended at gurgaon service center. I complained about this to Maruti head ofice and regional office but no action is taken in 2 months. i am not able to use my car form last 2 months. On one hand Maruti assures roadside assistance while in reality they are the worst after sale service provider. This is my sincere advice to all not to buy a Maruti product and face these kind of hiccups.

I gave the car for Service on Saturday(18th) to Maruti Sales and Service located in Naraina and when I reached to take delivery CNG gas was leaking and service adviser did not pay attention to it but gas was leaking so heavily that it got leaked in span of 2 hrs without driving. I filed complaint to services center and they said if the CNG is fitted outside they are not responsible for same. My complaint is if they are not touching CNG fitting and if I submitted my car in proper condition at the time of service then whose mistake is that if get the defective services car(gas leaking). Service center is denying to take note of it and asking me to get this rectified from outside. Regards Divya Mattey

BEING A MARUTI SWIFT FROM PAST 3 YEARS At 19th July 2015 around 9:30 am, I went to fast track Noida for paid service of my maruti swift UP14BS0830 and my SA mane was SANTOSH [protected]. He wrote all the complaints about the car and what all services it needed specially the vibration problem in the stereo and the wobbling left back tire. At 12 noon I received a message from the workshop that my car is ready .At 4:00 pm SANTOSH called me up...

Hello Sir / Madam, I am a proud owner of Maruti Ertiga vehicle for past 2 years. The main reason behind selecting the Maruti vehicle is the quality of after sales service that you are providing. unfortunately it is also the reason behind writing this mail. My Vehicle Details [protected] Car Owner: Sumesh K R Registered Number: KL - 08 - BD - 7954 The issue that I faced [protected]-- For the past few months I had noticed that the low fuel indicator in my vehicle starts to lighten up quickly after filling the petrol. I even driven more than 250 KM after low fuel indicator to make sure that there is some issues with the indicator. So finally I decided to go to the service station. Service station history (BRD Car World Limited, BRD Complex, Guruvayoor Road, Pookunnam PO, Thrissur-2, Kerala) [protected]--- 1.) First Visit (Attended by service adviser): They had asked me to refill the tank and come back. Refilled with Rs.1000 and go back to the service center. The removed the fuel tank and check the meter. Then asked me to come back once the indicator shown. 2.) Second Visit (Attended by service adviser): I came back to service station once the indicator lighten up. They checked it and informed me that they didn't get the correct readings. So asked me to refill the tank again and to came back once the indicator shown. I refilled my vehicle with Rs.1000 again. 3.) Third Visit (Attended by service adviser): I came back to service station once the indicator shown. They had checked the vehicle and informed me that they need more detailed checks to be done. So asked me to take the vehicle for the day and come back on another day. Again refilled the tank with Rs.1000 4.) Fourth Visit (Attended by service adviser): This time they informed me that they had replaced the fuel tank cluster of my vehicle with another one's vehicle (Who had visited the service center for normal service). And after the tests they didn't find anything unusual. They had re-fitted the originals in respective vehicles. Then they suggested me to replace the current fuel tank cluster with a new one. I was ready for it even though there is no guarantee for solution. The service people had informed me that it will take another 5 days for the new cluster to arrive. They asked me to come on Saturday (July 18th, 2015). 5.) Fifth Visit (Attended by work manager Suresh T.): I had visited the service center on Saturday and handed over my vehicle for the replacement. Later, they had informed me that they had filled my petrol tank with 10 liters of petrol and filled another Ertiga's petrol tank with another 10 liters(The second Ertiga came for normal service). They had removed both petrol tanks and checked it. Then they had stated that there is no issues with my vehicle's 250 KM lightning low fuel indicator and they had done with my vehicle. They asked me to take my vehicle out of the service center in very harsh manner. I was really shocked since I didn't do any thing wrong or said anything bad even after the 5 th visit to solve the same issue. Then I asked them for an official note on the same stating that there is no issues. But they harshly declined it. Now I am writing this mail with a belief that I will get an official explanation on the reason behind the odd behavior of my low fuel indicator. Some shocking thoughts going through my mind [protected][protected]---- 1.) The Maruthi service center used some other vehicles equipment to check my vehicle. So there is high chance for my vehicle equipment to be fitted to some other vehicles to check any faults. I had a strong belief that my low fuel indicator get damaged in one of my earlier visit for normal services. They may used it or they may not. But there is at least 50% chance for the same. So I think it is not correct to have 0.5% chance for the same as long as Maruti assures a genuine service. 2.) Each visit to the service center means, I have to fill my tank with Rs.500 to cover the distance. So a total of 5 visits done. Rs.[protected] for first and last visits and 3000 for testing) spend from my side for an unresolved issue. I still not taken back my vehicle as they are not providing an official letter. So please act on the same to get the issue resolved or to get an official confirmation on 250 KM under low fuel indicator.

Hello Sir / Madam, I am a proud owner of Maruti Ertiga vehicle for past 2 years. The main reason behind selecting the Maruti vehicle is the quality of after sales service that you are providing. unfortunately it is also the reason behind writing this mail. My Vehicle Details [protected] Car Owner: Sumesh K R Registered Number: KL - 08 - BD - 7954 The issue that I faced [protected]-- For the past few months I had noticed that the low fuel indicator in my vehicle starts to lighten up quickly after filling the petrol. I even driven more than 250 KM after low fuel indicator to make sure that there is some issues with the indicator. So finally I decided to go to the service station. Service station history () [protected]--- 1.) First Visit(Attended by service adviser): They had asked me to refill the tank and come back. Refilled with Rs.1000 and go back to the service center. The removed the panel and check the meter. Then asked me to come back once the indicator shown. 2.) Second Visit(Attended by service adviser): I came back to service station once the indicator lighten up. They checked it and informed me that they didn't get the correct readings. So asked me to refill the tank again and to came back once the indicator shown. I refilled my vehicle with Rs.1000 again. 3.) Third Visit(Attended by service adviser): I came back to service station once the indicator shown. They had checked the vehicle and informed me that they need more detailed checks to be done. So asked me to take the vehicle for the day and come back on another day. Again refilled the tank with Rs.1000 4.) Fourth Visit(Attended by service adviser): This time they informed me that they had replaced the fuel tank cluster of my vehicle with another one's vehicle (Who had visited the service center for normal service). And after the tests they didn't find anything unusual. They had re-fitted the originals in respective vehicles. Then they suggested me to replace the current fuel tank cluster with a new one. I was ready for it even though there is no guarantee for solution. The service people had informed me that it will take another 5 days for the new cluster to arrive. They asked me to come on Saturday (July 18th, 2015). 5.) Fifth visit(Attended by work manager Suresh P.): I had visited the service center on Saturday and handed over my vehicle for the replacement. Later, they had informed me that they had filled my petrol tank with 10 liters of petrol and filled another Ertiga's petrol tank with another 10 liters(The second Ertiga came for normal service). They had removed both petrol tanks and checked it. Then they had stated that there is no issues with my vehicle's 250 KM lightning low fuel indicator and they had done with my vehicle. They asked me to take my vehicle out of the service center in very harsh manner. I was really shocked since I didn't do any thing wrong or said anything bad even after the 5 th visit to solve the same issue. Then I asked them for an official note on the same stating that there is no issues. But they harshly declined it. Now I am writing this mail with a belief that I will get an official explanation on the reason behind the odd behavior of my low fuel indicator. Some shocking thoughts going through my mind [protected][protected]---- 1.) The Maruthi service center used some other vehicles equipment to check my vehicle. So there is high chance for my vehicle equipment to be fitted to some other vehicles to check any faults. I had a strong belief that my low fuel indicator get damaged in one of my earlier visit for normal services. They may used it or they may not. But there is at least 50% chance for the same. So I think it is not correct to have 0.5% chance for the same as long as Maruti assures a genuine service. 2.) Each visit to the service center means, I have to fill my tank with Rs.500 to cover the distance. So a total of 5 visits done. Rs.[protected] for first and last visits and 3000 for testing) spend from my side for an unresolved issue. I still not taken back my vehicle as they are not providing an official letter. So please act on the same to get the issue resolved or to get an official confirmation on 250 KM under low fuel indicator.

I booked a eeco 5 seater on 17th June 2015 at prem motors agra. This vehicle booked on the name of brajesh kamur, I m a school vendor it directly harmful for my business because I gave commitment to school management for adding new vehicle but your dealer continously fail in commitment which was made to me. Request you to take some action Immediately... I was facing lots of problem for more details pls call me or action communication on my contact number [protected]

Last Saturday 18th July i went to office in my car While waiting in Chennai tidel park signal near thiruvanmiyur my car front windshield glass has got minute crack and even there is no big stone or anything has been hitted. But there is a minute scratch and at that spot informed the incident to the showroom and they told me to come there. After reaching showroom they said stone has been hitted and that’s why glass got crack. Already i changed that front glass on last month only. But now also the same has been happened due to poor quality of fitting on 2nd time is very worst quality. Money is not at all a matter. But quality is most important trusted. But in this showroom they have fixed a poor quality and that’s why i got the same glass broken on 2nd time. Please take necessary action against the showroom and advise them to don’t cheat the customers by duplicating the quality. Have preferred ABT maruti which is located in Guindy and there i am going to fix the new front glass on next month due to finance problem. Hereafter i won’t never come to AIE car showroom and i will not give my car to service to that showroom. Model – Wagon R VXI Purchase Date – 01.12.2014 Registration No – TN03P 6648 Showroom Address - 2/635, SH 49, Neelankarai, Chennai, Tamil Nadu 600041.

Sir/madam
I rahul lahot mobile [protected].We bought car maruti suzuki swift zdi pb22j5330 in december 2012 from tr sawhney wazirabad delhi and also we made full insurance two times from the showroom.On 18 february 2014 we gave over car to tara motor ganganagar road abohar punjab in accidental condition at their service center.The body shall was damage but engine was alright.They decided to change car's body shall because over under insurance that we can claim 5'46'214 lakhs.The service center make estimate around 3, 00, 000 lakhs for repair.Now they make over estimate around 4, 50, 000 and we already deposited them 60, 000 rupees that they said now they want more 1, 50, 000 lakhs from us that we unable to pay because we pay our car loan also to sbi.To till date company create so many problems.We complaint so many time to maruti suzuki's head office about service center but nobody listen about our car matter, till now over car is there.We are fully harassed in the fight between insurance and service center.Please solve our problem for we shall very thank full to you.

Dear sir / mam
I have purchased swift zxi on jan 2014. . . It is now clocked at 32000 kms and now i am getting rattling noises from all over the car and i am finding it much difficult to drive the car through bad roads. The car starts to make squeaking noises from everywhere, all hinges, all joints, back tray almost everywhere.
Kindly help me to solve the issue.
Yours faithfully
Vyshakh Prasanth

Sir, I purchased Maruti alto k10 on 23th may 2015 .From the date of purchase the car steering is faulty as after the turning the steering does not come to it original position. . I gave a complaint to Sai Service at Porvorim Goa the service tech say the car is good & has no problem.. even engine power get cut off when changing the gear.I hereby lodge my strong protest for giving me defective car. Please look into this problem on priority basis and oblige. Thanking you.

have bought zen estilo lxi model black colour MH12 DY 1637 in pune from dealers chowgule industries tavre colony, satara road pune maha, in 2007 am persuing for noc as finance was from maruti countrywide auto financial servicec, after visitin several relevant address am unable to get noc pls help asap

my first reminder
sir,
I am facing problem of average of my car, since last 1 month.On contacting your authorised service center at pune, they have suggested me to full the tank & then to rectify/find the problem.In the mean time, one of my collegue mechanic advised me to replace the Clutch-Plate assembly, due to over-riding.
It is my humble request to advise & rectify the problem at the earliest. Please confirm whether the instant model of Sx4, has been stopped & no spare will be available in future.I am feeling very helpless & depressed with the news.

Ashish shrivastava
[protected].
[protected].

Sir/Madam, I own a Wagon R and a regular customer of your dealer M/s. Rani Motors, Shillong. The vehicle was purchased in 2007 and since then I regularly get the vehicle serviced from the dealer and continued a Maruti insurance. So far, the vehicle never gave me trouble and I never called the dealer for service. The last servicing of the vehicle was done on 4th July. On 17th July, the vehicle suddenly stopped on the road and failed to start. It was within the municipal limit of the Shillong city. I called the dealer and requested for help. The dealer said he/she would call back. However, the call never came. I waited for 2 hours on the road. Then, I finally called a road side mechanic who could fix the problem. As a Maruti customer, I expected a better service from the dealer. I request you to kindly look into the matter. Sincerely, Mrs. Tapati Pattanayak Vehicle Reg. No. : ML05F 2139 Mob. [protected]

Dear Sir, I am proud owner of Maruti Swift Dzire bearing registration no. DL 3C BU 6817, purchased in 2013 (7.11.13) I was stuck on road side when I was returning from my office on 16th July 15 (time is 9.00). The both tyres of my car got punctured including Stepney. One of my colleague called up to your help line by his mobile number i.e. [protected]. But your customer care gave a flat refusal to assist me. I was shocked to hear this from India’s number 1 car maker company. I request you to the concern authorities to look into the matter. Thanks & Regards B S Bora Mobile No.[protected]

Car no. WB 38AE 1469 / Swift Dezire not getting service at Asansol, west Bengal since 2 days which we r using for urgent purpose everyday. Contacted service desk no [protected] and [protected].no body responding. D.B.Chatterjee [protected]

My name is Vibhav Bansal my wagon R reg. no. is UP 80 8250 I have facing a big problem of pick up in my car I have send my car so many times to your dealer in Agra m/s KTL but very sorry to say that they have havily charged From me and didn't repaired my car. I am requesting you to please look after into this matter and try to solve my problem I will be highly obliged. Regards, Vibhav Bansal [protected]

My zen estilo car facing problem of front right Axel damage. It is under warranty. My first service from dealer point & second & third service from maruti athoriged service centre. I went to Basirhat bhandary dealer point to fixed the Axel witch is under warranty. I have service document with bill. But they refuged me to change the Axel. Why we the customer, will face the problem like this. How I will get the warranty parts.

sir,
I am facing problem of average of my car, since last 1 month.On contacting your authorised service center at pune, they have suggested me to full the tank & then to rectify/find the problem.In the mean time, one of my collegue mechanic advised me to replace the Clutch-Plate assembly, due to over-riding.
It is my humble request to advise & rectify the problem at the earliest. Please confirm whether the instant model of Sx4, has been stopped & no spare will be available in future.I am feeling very helpless & depressed with the news.

Ashish shrivastava
[protected].
[protected].

Hi, I purchased Swift Vdi white last week. And i am very much embarrased and shocked after seeing the yellow spots on different parts of cars like bonnet and rear bumper. And i am in doubt on the other partS of the car. I cant expect this type of manufacturing faults from the maruti which is counted as number one seller of cars in india.i need an immediate action.

Purchased new automatic alto k10from competent Delhi registration no. DL2cat8619 on 25th june2015 20days My problem started right from first day as in the morning it never started, and on road service helped me to start, and same thing happened after 3days This was then given to the maruti dealer fast track in noida, who first two days could not find fault and told it requires change in the part which they don't have and may take few days I took the car to competent Delhi where I had purchased. The workshop told me to go to show room to get the battery change at arya nagar Delhi as there appears battery problem At arya nagar I was told battery ok and I returned back to competent next day who rechecked the car after I approached works manager. It took them two days to say that there is company defect in lock and ignition and will further two to three days. My submission A mental harassment with new vehicle b. No vehicle provided even after there is defect c please exchange for new vehicle d. Compensation for continuous harrassment