Maruti Suzuki India Complaints & Reviews

HI, After various mail and calles dwarka suzuki is not responding by written mail. MR Sarwan from Dwarka Suzuki Workshop indirectly says that if one customer goes we don't affected because we have more than 100 customers. Please read full Complaint details below. Still i didn't get any proper response regarding these complaint . Head Office : Please look these in matter. Dwarka Suzuki is doing wrong with Suzuki Customers. On Sat, Jul 4, 2015 at 2:17 PM, Wasim! Akhtar wrote: Hi, My name is Wasim akhtar. I want to know if your not allowing us to watch our vehicle in servicing then how you give us security that you will change genuine part and not thief our vehicle's part. Please confirm me if any part will be change that how can we check that you are saying true and not selling our originals parts from our vehicle. And you are also forcing us that we have to do serving at you service center otherwise warranty will be not liable. Will you give us written confirmation that you will change original part from Suzuki. Please confirm that you giving us genuine product in written because you are asking us to don't stand at our vehicle in servicing. I need the explanation and also written explanation for vehicle at security. Thanks & Regards Wasim akhtar [protected]

They are just to sale theri products.they are not good at giving their services to custmor.dont even they asy anyone for a single glass of water.here i come for a service of my swift zdi and just want to purchase a ciAz .all the staff members are in group gosips.not even a single came for custmor service.i visited a lot of showroom they regard us and serve us best. But this one is worst

Dear sir, I booked Maruthi Celerio zxi blue color on 2.6.2015 and concern sales person told me vehicle will be delivered by month end. But now telling no confirmation from maruthi and hence not able to give dates and telling me to cancel booking. Now again need to book other vehicle and again wait for one month. I am wasting time. What is the lead time for maruthi to dispatch vehicle?? What's your responsibility to make customer satisfaction???

dear sir
i have a maruti ritz vdi having up registraion no up19-1060
name of chanchal rani w/0 manoj goel
last day on[protected] we vist in maruri showroom in panipat haryana in harison auto panipat for a serice afer the servise we pay the bill and then on return way our car gare jam on the way due to a key to open the desieal filter remain inside the engine and due to this our gare pin broken on the way then we call harison to service boy rahul on number [protected] he says that i am unable to help plz visti on next day at showroom . afer then we toe the car on rs 3500 then over night we reach in shamli 'next day we talk with mr jaspal on harison on [protected] he says that plz chk this on showroom i am unable to sercice out side .
plz help me due to compny serice fault and mantely pressure
plz help oterwise we complint in consumer court also
manoj goel
[protected]
manoj [protected]@gmail.com

this is very shamfull to tell about ankur suzuki that they are a big cheater they not providing their services properly.my scooty mamy times gone for service and even engine works has been done before a month ago but again it is not working properly start nhi ho rhi hai scooty on 27th july 2015 it was again gone in the compony because of some wiring problem it was not taking self and kick also . and again today on 30th july . it is not getting start . whenever their is a need of scooty it does not start . we have purchased that scooty 2 years ago. please check the records how many time my scooty gone for service every time thaey say now it will work but again it not working.

Respected sir i have recently purchased maruti ciaz zxi + . they tell me that the top model consist of 16inch allow wheels bt they have given the extra tyre u.e stepne is of 15 inch due to which the extra tyre get hot and one more complain aboutthe wheel are of poor quality as it get puncture the next day ill purchased the car i have complain on the patel motors vijaynagar indore the have tell that there will be a proper action but did not get any call back about the inconvenience caused by the car

Dear Maruti Suzuki I purchased Tata Indica XETA V2 Petrol + CNG few days before from MAGIC AUTO PVT LTD A-25/34 Connaught Place New Delhi 110001 for INR 70, 000 . At the time of purchasing they told me it is in good condition and you need to spend maximum Rs 2000 for tripping of AC. I want to inform you I have spent Rs 10000 till date. Vehicle Number DL 3C W 9904 1. Radiator was completely bad, I put new for 3000+300(mechanic) 2. Servicing ( Engine oil, Oil filter, Air filter Box ) : 2600 Now the problem of AC is Still not Solved, And I am getting Very Low Mileage due to Missing in Accelerator. Some Mechanic says 15000, some says 20000 and some says 25000. I purchased this vehicle by trusting Magic Auto as an authorised dealer of Maruti Suzuki, I dont have technical Knowledge of these things. I tried to contact Magic Auto personnel they are not giving me any good response. Instead they are telling me why did you spent on purchasing new equipment for that Car. I dint expect these things from Maruti Suzuki. Please check where can i get help from. I am a student and I cant spent money everyday in this car. I am really frustated with this Car. You are just collecting car from Customer at 30-40K and without repairing it You sell it to another customer at 70, 000. I want that you should refund my money or give me a different CAR. Warm Regards Saket Anand +91-[protected] +91-[protected] +[protected]

Poor service by sai service. No punctuality in pick up and delivery timings. Damage to car by mechanics and hiding by paint touch up. No action on the complaints mentioned in the job card. Took them 6 days for normal 1 paid service. Totally disappointed by the service provided. They are simply spoiling maruti name and customer mood.

sir
i Dr Yogendra Singh owns a maruti alto 2009 model vehicle no.up 80 bf 0761 chassis no.1320033 registered in the name of my wife Mamta Verma, my car met with an accident on date[protected], a truck was coming towards me from the front front &road was sharp turn.the vehicle got out of my control&jumped in to road side deep, my bonut, front light (both)front bumper, windshield glass, both wheel turn each other, axill, chassis, back light, few other thing damage,
I had give the vehicle for accidental repair to the madhusudan vehicle pvt.ltd. Firozabad on date[protected] itselfs, he promiss me to delivered my car in 14 days but he delivered me on[protected], 28 days just double days, my daily run about 150 to 200 km,
WHEN they dilavred my car its not a running condition
physical appearence the vehicle was not same, many things not repaired but charged in bill.
when i brought the vehicle the next day i find that breaks were not working, body colour of denting &penting were mismatched,
driving sheat was not adjustable, back light and back bumper not repaired, roof of vehicle not repaired,
vehicle had no pickup and not start easly
the dash board setting not proper
back bumper not repaired
Gas cylender freely moveble in the vehicle
madhusudan motors charge rupees 45259/= only, i am payrupees18650/=rest of money paid by natonal insurance
I feel that workshop has not repair my vehicle sincearly, put up a forged bill to insurance company, this that are mantained in the bill are not replaced or not properly repaired .
I want to bring this to your notice as we pay for insurence &take our vehicle to autherised workshop only because we note that the vehicle will be taken good care off &in case of any unfortunate incident at least the financial burden may be sheared
but i am sorry to say that both purpose were not fulfill
REGARD
DR Yogendra singh
mobile no..[protected]
250 sector 4 A avas vikas colony

My name is Rakesh and I have purchased a wogon R VXI in june 2014. My car number is RJ 14 CW 3659 and my mobile no. is [protected].I am a regular customer of maruti since 2008. It is known for customer satisfaction rather than profit making but today i think i am wrong. They are focusing only profit maximisation. My car is very good in driving but recently i faced a problem with maruti sales dealer. In june 2015 my last service was due and i went there and delivered my car for service. At that time there is no scratch on cars bonet and roof but when i received my car after service what i saw that there is two spot on cars bonet and one on roof. when i noticed this then there attended gave me a stupid reason that this is not our fault it is from your side. They denied to do anything in this case. further when i complaint to maruti customer care vide complaint No.Case Number-[protected] they ensure me that my problem will be resolved within two days but still there is no solution for me. I am so disappointed with maruti. plz look into this matter and solve my problem.

Gears are stucking
Clutch plate to be changed as per dealer rana motors


How come a new swift desire run only 30000km has this problem. I want either the defect to be covered under warranty or insurance or rebate be given for the rectification.

Dear Maruti Suzuki team, I have issue regarding Wagon R CNG booked from DD Motors, Peeragarhi. [Exchanged my old Alto 800 CNG retrofitted, @ True value ] Simple case of 420, where after receiving the full payment, DD Motors registered an accidented car in our name without any acceptance, consent from us. I had booked the car on 17 July 2015 with Rs. 5000 as advance. On Monday[protected], I stocked my old car and gave a postdated cheque for remaining amount. While moving out from showroom, after stocking my car, I saw a brand new White Wagon R CNG standing in the compound. My wife and I went to see it, just out of curiosity about how our new car will look. Just casually I noted down the CNG tank number for the same. On Friday[protected], I called sales man reminding him to deposit the cheque, since we don't transact on Saturday for the buying iron/derived things. I told salesman to bill/ insure after I check the car personally. But he insisted, we have lots of rush on Sunday, so we have a process to complete all formalities by Saturday, if the delivery is planned on Sunday. Moreover I told him how can you bill and insure my car without me checking the car physically. He re-assured me again and again there will be no issue with the car, and in-case I find anything wrong(scratch etc.) there will be no issue to replace the car until it is registered. Finally billing and insurance was done on Friday. On saturday[protected] evening I called the salesman to confirm Sunday's appointment and also the status of car. He told me car has already come, so out of curiosity I went to see my car. To my surprise, it was the same car which I saw on Monday, parked at same place inside the compound. Salesman didn't agree that it was standing here for last few days, which I showed them the CNG tank number, he said tried to give me excused like may be some customer mite have ordered and later may have changed mind to take this color .. blah blah .. Inside of the car was also v dirty with lots of mud marks on carpet at both front and rear seats. He said, I will get it all cleaned and serviced before delivery. I said I will come tomorrow morning and check again, appointment fixed @ 12:30pm. Around 12:15pm on Sunday[protected] I got a call, saying there was a some problem with RTO software and the process is delayed by 2 hours. Around 3 pm I got a call saying RTO software issue will be resolved in next half an hour. I said, "I will be coming soon". I reached there @4 pm. White wagon R was parked in front of the showroom entrance, while I was moving up the ramp, I observed a color difference on left side front and rear doors. Rear left door was bit dull and non-reflective. I moved to the car and touched it, it had a rough finish, clearly re-painted!! Same was observed by my relatives accompanying me!! Sales man came I asked him, "Are you going to deliver me this re-painted accident-ed car ? " His team lead also reached, on seeing the car all agreed in minute that it is re-painted!! These people went inside, Sales manager, team lead and salesman returned to me after 10-15 minutes saying car is already registered in your name !!, had it not been registered we could have changed it !! Why did they register, who told them to register ? Who gave them acceptance to register, do they have any signed document ? Offered to change the door with a brand new car, I simply refused to take the delivery of the car !! Finally these people came to me, to buy one day to take their decision. I granted them. Today, on Monday I called the sales manager (though he was supposed to updated me by 1 pm), he said we are trying to get registration cancelled but it is registered in your name !! He never bothered to give me an upper time limit to resolve this issue, only assurance I got is, "Will update you, whenever there is any progress." I want Maruti to investigate on: - How/Why, the dealer was trying to deliver an accidental car ? Doesn't Maruti dealership have a quality check before presenting the car to customer for delivery ? - How was car registered without my consent and that too in such a hurry? There is definitely some fowl play in this. (FRAUD) - I have lost complete faith with DD Motors and Maruti as a company, where a Platinum dealer like DD motors does fraud practices and Maruti cannot control it. - I want a new car or the refund of my whole amount back[ and the value of my old car] - Car is still lying with the dealership, Maruti can get it examined. - Also as a proof, CCTV footage of the above described incident can be verified by Maruti. My hard earned money is struck, neither I am getting a refund nor a new car, for no fault of mine!! Car details : Wagon R CNG(White) Engine number : XXXX531 Chassis number : XXX744 Booked in name of : XXXXX DD Motor person details : Sales manager : Harmeet Singh Salesman : Nitin Badhani Failing to get a quick resolution for my issue, I will be compelled to reach the Consumer court and raise the issue with online media/platforms. I hope to get a quick and positive response from Maruti soon, to re-establish my faith in the brand Maruti. Thanks & Regards, Jagteshwar Singh Bakshi Mobile: [protected]

I have an ertiga. 2014 purchased insured with icici lombard.
It has little scratch line on left side
So i submit the car in claim to maruti service centre aligarh to repaint the car.
They have done the job
Anf charge to the insurer full amount
But work was too bad
The paint finish was bad and also whole left side is now looking too much odd.
Maruti service is too much bad.
Unsatisfactory service

I own Maruti Swift bearing No AP10 AQ 7575 (Chasis No:MA3FKEB1S00378134K8) which has run 1.3 lac Kms. On 18th July'15 noon after running 180 Kms my vehicle struck (Gear problem) at Warangal (Telangana).I approached the local Maruti Service station (Adarsha Motors Warangal), they have replaced the clutch...& handed over on the same day at 06:30 after paying Rs10500/-.After which I drove 500 Kms, reaching Hyd.In the mid of traffic again my vehicle struck with same problem.I have taken the car to RKS Motors (Maruti Authorised), they said the clutch has problem & has replaced clutches, bushes, bearings, Gear box... RKS Motors claim that, I have to pay complete amount irrespective of previous services, for which I want claim from Adarsha Motors to be responsible & compensate the amount for the services which had to be done second time just after running 500 Kms. Note: Adharsha hasn't handedover the old spares against the replaced spares. I received a call from RKS stating the vehicle is ready for delivery on 24th July'15 evening.RKS raised a bill of Rs 17000/- (app). I request your intervention & clear the matter & compensate the expenses made through Adarsha, who did do proper service to my vehicle.

Dear sir / madam, my self rohit kumar and my mobile no. [protected] / [protected]and my car number hr05an0817. This is to inform you that i have purchase new car of maruti swift vxi its only 11000km running and i facing a problem in 6th month, we have facing the problem in my car. Now we have traveling from karnal to panipat (35km) on dt: 05 / 07 / 2015 i m going to some family function and automatically stop my car. I find the nearest service station at modern moter (Maruti service station at karnal highway) and mr. Jaglan told me your block is break down and engine lock and engine oil is empty but we have service carried (Last service at modern motor karnal) out on time and. As per maruti suzuki person mr gunjan tyagi (Tsm) told me some water enter in your engine and break the block means i m not use my car in monsoon. As per your maruti suzuki parson told me 99. 99% is chargeable but why are give charge because my car service on time & all service carried out only maruti service station and after service my car travel & face the problem and also maruti suzuki warranty give the 40, 000km and 2year warranty. Note: i think our last service at modern motor he washed my car and check the all engine because water entered in the engine. I want my car repair in warranty. Please look into the matter and do the needfull as soon as possible and i m waiting for your promote and satisfactory reply. Regard rohit contact [protected] / [protected] same i mailed to maruti suzuki they did not reply me

Gave my car on 13/07/2015 for service its been 15 days but service station not giving car back. I claimed my Car[ Maruti Suzuki Celerio-Lxi, Number Plate :- GJ 04 CA 3177 ] with my ICICI Lombard zero depth Policy [policy no: 3001/MI[protected]/00/000] claim no: MOT04745032 to service center for repair. Sir whenever i call them and ask them to collect my car they says "Ho Jayegi, delhi se yeh aa rha hai, gudgaon se ye magvaya hai" . they are so rude and misbehaving you can't even imagine. sir I urge you to take hard action on that cause the way they behaving and chocking my car for almost 15 day is too much... I attached Job sheet with this complaint for your better help. This Service station is "Maruti Suzuki service center- G.I.D.C. chitra Bhavnagar, Gujarat" My contact No :- [protected] [ Devarshi Vyas ] My email address:- [protected]@gmail.com

A.C. is not working in my new car which i purchase 5 months back. i have gone to the service centre at jamkash srinagar ( j&K). so many times but no body is listening.one week before i have complained but no response. also my windows & steering is making noise.

I am sandeep kumar purchased new car swift vxi no-br-01-ch-1348 dtd-31/01/2015, from alankar auto sales pvt & ltd rajapur patna. My complaints :- 1. Related to servicing- my 2nd servicing dtd valid till-12/07/2015 but your agency conveyed to me dtd 20/07/2015, reason given by your representative my phone is out of coverage area. Reason is completely wrong because i am branch manager o[censored]co bank and my mobile no alaways covering natwork. 2. During purchasing time your agency said that you found your owner book within 90 days but now owner book ... So kindly resolve my complaint as earlier. Sandeep kumar mob-[protected]/[protected]

Maruti Suzuki Ciaz Zxi D, Brown Purchased on Dated[protected] Dealer - Competent Automobiles Co. Ltd. Hamirpur, Himachal Pradesh Giving Starting problem from last three months and after changing the battery from your dealer it has again reported with the same defect. Not able to understand that what has been the problem with this car which is not able to be rectified by your Delaer, Sometimes your Dealer are asking us to come to their showroom and saying that maybe there is some fuel problem in your tank or some bulb they were asking to be get changed, but in the end the solution has come with big zero.Has reported them always, and now want this to be get in noticed to the Company because it has been a really big mistake from our end for purchase of CIAZ, Please look into this matter on priority basis and rectify this defect as soon as possible. If there is no result from your end then we are sorry to say that we have to knock the Consumer Court against a Reputed Company like you. Ajay Kumar [protected] (Mobile)

i am buy Maruti Ciaz on Feb 2015 and we face issue again & again on this car 1st 3 tims its gone for gear issue and after that is engine noise issue and its front side door stuck. now i dont understand what to do with this car can i go for consumer court or what to do.

Manish Sharma
[protected]
[protected]@gmail.com

Dealer DD Motors, Peeragarhi