Maruti Suzuki India Complaints & Reviews

The car is BALENO and not SX4 The authorised dealer and service center is on Anand Tarapur Road near Gas Station Vittal Udyog Nagar Kind Attn Customer Relationship Manager Recently about two weeks ago I serviced my car Baleno Reg No GJ 5CG 0312 at the authoriesed service center at Vithal Udyog Nagar Anand Dist Anand Gujarat State After service I purchased three items from the service center The items are Car wax polish Dashboard cleaner cum polish and Sponge applicator from the same service center The sales executive did not give me cash memo despite my insistence Yet I purchased the items believing the quality of product which is approved by Maruti Suzuki The Sponge applicator was damaged immediately after its first use for applying the car wax polish The Sponge applicator was taken back to the sales executive who after two weeks replaced it by another item Polishing Cloth free of cost only after consulting his superior Two day back I wanted to polish my car I was surprised to find out that the polish applicator spray pump malfunctioned and stopped working The wax in the polish mix was found to be precipitated which came out in small lumps when applied manually and without using the spray mechanism Now Instead of taking this back to the sales executive I preferred to bring it to your notice of such a bad quality of approved products for your kind attention and necessary remedial action Kindly improve the quality of such items kept in the authorised service center I will like the item Car Wax Polish replaced without any extra cost The polish sample is available with me along with the spray bottle which malfunctions and does spray the polish when used The dashboard cleaner polish does not give the desired effect when used. I have observed the service center uses some other cleaner cum polish for the same purpose. The same is lying idle with me and can be produced to your representative if required I am confident that the above mentioned feed back and complaint will be taken seriously at your end Regards

This is to share the worst experience with Maruti Service masters, Chennai. I have given my car for insurance claim when there was a small accident happened on left, front side. That time they took nearly one week time to do the repair and they did not tell me that there was a fork bend on the wheels. When i called on next day, they asked me to bring the car, but due to no time i gave my car one week later to do wheel alignment and balancing, telling this problem. But now this guy Nazeer told there was a bend on wheels for which they will charge me extra. When i called Parthiban who done repair work initially when accident happens. He is saying that he will not check all those, because accident is small and only a dent. Is this not your job to give me a confirmation call me after you receive vehicle when you arrange a pick up. How would customer can keep asking the issues in the vehicle. I believe, your engineers are good enough to check entire car when accident happens, rather checking only the accident part. And I really dont understand of Mr.Amir Nayir's reply to customer. He will only reply through mails, and dont have time to talk on phone when i called him. Finally a pathetic service from Maruti.. My car num : 22CD 1911

Hi Team i have purchased a new Swift VDI car from Balaghat Kunal Motors from the time of purchase an additional sound is coming from the car Engine . I checked with the Kunal Motor service center as well as Showroom Balaghat they informed me it is the normal Sound coming from new Car . After few days i went to Jabalpur and checked my vehicle in Shubh Moters Jabalpur workshop and they told me it is some engine sound and they have to look at the sound by opening the car engine parts probably so i refused to do that as it was new car, i told them i will check with my Dealer because opening engine for new car is not good . I came back to balaghat and explain the whole story to Mr Shailendra Chaure workshop and showroom head Balaghat and he told me that head engineer is coming from Chinndwara Kunal motors and he will check your Car . So I waited for him and day after tomorrow on 08 july Sohail came from Kunal Motors Chindwara and checked my car manually and he gave me an update that engine sound issue is related to fuel ejection and may the diesel fueled in car is not good as per the standard . He told me after his checkup that finish the current car fuel and refuel the car with correct Diesel and drive the Car after that Engine noise will be gone after 50-100 km drive . I did the same drive the care 100 KM as suggested but the issue is still the same so i reported the Engine issue status to Kunal motors balaghat and he suggested me to check the vehicle in Kunal Motors Chinndwara Today i went to KUNAL Motors chinndwara and reported the issue to GM Kunal motors and he assured me the problem will be get it done but today the Kunal Motors Technical mechanic check the car and told me that is issue in GEAR box setting and they open the GEAR BOX of car replace the Clutch plate and pressure plate but after that issue was still there now they are telling me that issue is not related to gear box they have to check Oil chamber and they are opening it for the same i am not expecting such untechnical behavior from Maruti Suzuki Company Without doing any thing they are just doing HIT and Trail and opening my Car engine part I have recorded every technical move as a proof as well conversation between them now they are telling me to drop your car at KUNAL MOTORS service center they will check and rectify the issue and return us back when it is done i am afraid just for HIT and Trail approach may be they will open the care engine i have paid the Money for the New car not for the faulty one delivered to me i expect my complaint will be taken with care otherwise i will be filling a consumer complaint against the Faulty car

costumer name MR. Samir k. shah mobile no. [protected] i have wagon r lxi 10 model i have to request for repair my car to mr. Jaspal Thakor in Kiran motors Vadodara but he says they have not availabel parts for repairing from company

SIR,
i am shrikrushna joshi, complaining from vadodara, that i purchased my alto 800 car from amar car Goawa, from purchasing date til a day i took services from Amar car and til a day my car is run up to 4500 k.m. on 11/7/2015 when i went at Amar car Gorawa they told me about my car history that kiran motor vadodara .has repair my car and they replace a horn in my car and they write a k.m. in historyare sheet k.m. is 30, 000 k.m. so, they are diing froud with me regarding history sheet of vehicle so correct it and give it in to my knowledge .with regards,
shri krishna joshi
my mail id is [protected]@gmail.com.

I have purchased a Alto 800 Lxi CNG. Reg No.MH14 EC 7541 car from the Authorised Maruti Dealer M/s: ACE Kudale car Pvt Ltd-Pune (Maharashtra).The vehicle is purchased on 22nd jan 2014 only. Now i see small small rust mark all over the car, i think because of painting inferear quality, I am expecting that some one from your dealer end to witness it do the necessary thing. I am attaching the copy of Insurance Policy for your kind reference. Regards. Dattatray Mule At/Po- Dehugaon, Tal - Halveli, Dist- Pune, Mob No:[protected] email.id:ds.[protected]@thermaxindia.com

I have purchased a Swift Dzire VXI BS IV. Reg No.BR01CH 8505 car from the Authorised Maruti Dealer M/s: Alankar Auto Sales & Service Pvt Ltd-Patna (Bihar).The vehicle is purchased on 3rd March 2015 only. on 6th June 2015 when i was coming back from my office to home my car has suddenly stopped and break down on the city highway. Subsequently i informed my authorised Maruti agency i.e M/s: Alankar Auto Sales & Service Pvt Ltd-Patna (Bihar). They picked up the car for their service center at Patna on dated 07/07/2015. Now they have informed me that my newly purchased car has some serious technical problems in engine and so the engine has to be either replaced or to be repaired on customer cost. I shall there fore request your good self that my newly bought car is only 3 months old and still covered under warranty since the car is not working properly so company should replace my damages car with new one. I am attaching the copy of Invoice, Registration No. and Job Receipt of Service Center for your kind reference. Regards. Amit Kumar H.No: 401J South Gandhi Nagar Patna-800013 Mob No:[protected]/[protected] e.id:[protected]@gmail.com

Sir, I had purchase Wagon r vxi at march 2014. I continues complain in every free service to steering very hard. U can also check about the complain in service book. But still today my problem is not solve out. I m very unsatisfy with maruti Suzuki service center. Pls solve my problem as soon as possible.

I am your loyal customer since 1986 and have used five variant of Maruti cars by myself and many more by my family members. I purchased new Desire ZDI from Vehicleades, Palampur (H.P.). They provided only four alloy wheels and ordinary wheel without alloy as fifth wheel which is to be used as stapney which look bad when it is put to use in case of need. Kindly let me know whether it has not been provided by the company as the said dealer conveyed the same to me

i had gone to purchase a new CELARIO automatic from you dealer in calicut. The quote given is as follows VXI AMT Ex show room 488222 RTO 29293 reg charges 550 insurance 16510 handling charge 6480 what i am surprised is the amount charged as handling.when i querried they said it is the transportation charges from gurgaon, to the best of my understanding the deliver at the dealer is done at the cost of the Maruti udyog. If that is so is it fair to levy this amount, I have been using Maruti for last 15 yrs, Wagon R and now i have ritz. I am quite happy with the vehicle, but this is an irrtant. I am jst bringing it to your notice for any action you may deem fit RK Nair

I have Maruti ZEN Estilo. It was given for servicing in Wonder Cars (Camp). While dropping off the car, the person did an accident. The manager was not very co-operative. The car is sent for repair and will be ready after 10 days. This has caused us lot of in-convenience. Now I have to pay for servicing charges and plus this repair of accident. Even though your agreement says 'You are sending the vehicle at your own risk', this does not give you right for rash driving.

Respected sir . my new swift vdi delivers on 3/07/2015 Friday in Indus motors karunagapally Kollam district. Kerala. . And I noticed that scratch at the music system and rusting at the engine side .so that I complaint in Indus motors but they Didn't take any action . Please take the further action . faithfully vishnu

I have received my wagaon R from saraswati automobile (Faridabad) after changed right side door and some repair work on 27\06\2015. Due to door changed, car body graphics also need to be changed but due to non availability of body graphics, the service adviser mr. vickey has billed the amount of 2033.15 /-- of graphics in my bill and assure me that whenever the said part will available they will changed the same. Now I am regularly in touch with saraswati automobile but every time they making excuses and said that "' we are in touch with maruti company's concerned team but they are not responding" It has been more than 15 days passed but their is no assurance about the issue. Kindly help and get available the required part on priority. Regards Registration no - HR-29-AD-1074, Wagon R Saraswati Automobile service station (faridabad) santosh kumar Invoice no[protected]/06/2015) [protected] ([protected]@gmail.com)

i am owner of zen estilo model may 2010 -registration no up 32 DD 6954.My speedometer became defective so contacted one up motor for service and replacement .This service provider totally failed to replace my speedometer.The reasons for non supply of speedometer by Maruti to the service provider may be investigated and simultaneously the item in question be supplied to one up motor Alambagh lucknow for its quick replacement .in the case maruti suzuki fails, then only option remain s with me to resort legal action against companyAn.early action need to be initiated for quick results. Dr .Geeta Singh HNo.568/497 kailashpuri, alambagh Lucknow 226005

your agent in egypt is the worst i ever seen in my life the employees are such an ugly and not professional employees in the world no customer relationship management the spare parts are very expensive ( if exist ) my contact is [protected] (viber, whatsapp, freepp) [protected]@gmail.com mostafa.[protected]@smarttech-s.com

Dear Sir, On 22.04.2015, I booked a Maruti Stingray Car Ex your show room ( Kothari Wheels ) at Viman Nagar, Pune by making a cheque payment of Rs. 80, 000/-. The dealing executives were Mr. Sharad (M) [protected] & the team leader Mr. Nadeem (M) [protected]. At the time of booking, I was explained the overall cost effect of the car as under:- a) Ex Showroom price Rs. 4, 58, 964/- b) Insurance Rs. 19, 320/- c) RTO Rs. 46, 457/- d) Extended Warranty Rs. 6, 068/- [protected] Total Rs. 5, 30, 809/- [protected] I was categorically told that as an incentive to the customers, if a customer is purchasing a new car (in exchange of the old car) then the following 3 (Three) clear deductions, will be made from the overall cost of the new car, as per the company’s ongoing policy. a) Consumer Discount Rs. 25, 000/- b) Exchange Bonus Rs. 35, 000/- c) Value of old car **Rs. 60, 000/- [protected]------ Total Rs. 1, 20, 000/- [protected]----- ( ** My old car was evaluated by Mr. Chetan (M) [protected] on 27.04.2015, for Rs. 60, 000. A photocopy of his valuation receipt is attached). This clearly implied that I would have to pay a net-price for the New Stingray Car as under:- Overall projected cost of the New Car : Rs. 5, 30, 809/- Less Discount, Bonus & Cost of the old car : (-) Rs. 1, 20, 000/- Net payable price : Rs. 4, 10, 809/- To my utter surprise & disbelief the things did not proceed that way. I was billed wrongly, cheated & fooled by showing miscalculations, as would be evident from the subsequent details. On 03.05.2015, I received the car with the following documents:- a) Tax Invoice(Main Value) Rs. 3, 98, 964/- b) RTO & Insurance Rs. 61, 171/- c) Extended Warranty Rs. 6, 074/- d) Post-delivery handling Rs. 4, 600/- [protected] Total Rs. 4, 70, 809/- [protected] ( Photo copies of all the above documents are enclosed) For your information, the justification to match this above amount of Rs 4, 70, 809/- with the earlier projected amount of Rs 5, 30, 809/- was given by Mr Sharad ( in his own handwriting), on a separate piece of paper, which is as below:- a) Total ( As shown above) Rs. 4, 70, 809 b) Discount (+) Rs 25, 000 c) Bonus (+) Rs 35, 000 [protected]- Grand Total Rs 5, 30, 809 [protected]--- ( A photo copy of that document, in Mr. Sharad’s own handwriting, is attached). From the above given calculations it is clear that the ‘Discount’ & the ‘Bonus’ have been considered for deduction. But it was utterly shocking to observe that the cost of my old car ( Rs 60, 000/-) has NOWHERE been considered for deduction from the overall value of the car. No satisfactory explanation could be given in this regard by your staff. Finally, against Rs 4, 70, 809, which is the FACTUAL (BILLED) VALUE of the car, I have been made to pay a sum of Rs 5, 14, 520/- as below:- a) Down payment by cheque Rs 80, 000/- b) Loan from ICICI bank Rs 3, 61, 000/- c) Cost of the old car Rs 60, 000/- d) Balance cash payment, on delivery Rs 13, 517/- [protected]- Total: Rs 5, 14, 517/- [protected] From the above facts, it is clearly evident that the following extra payment has been obtained from me through miscalculations & deceit. a) Payment made by me Rs 5, 14, 517/- b) Total billed amount of the car (-) Rs 4, 70, 809/ [protected]- EXTRA CHARGED AMOUNT Rs 43, 708/- [protected]- May I, sincerely request you to REFUND me the amount which has been charged in excess from me.

Sir I am using my fourth Maruti suzuki vehicle But I am very sorry to say that the service quality of this Beekay auto service center is very very Poor. I never preferred Beekay auto for the servicing of my vehicles. Since this vehicle for which I am writing now have purchased from Beekay auto and you don't have any other service center in the town I had to send the vehicle this time to the above mentioned service center I was Heavily dissatisfied with their service since 2006 when I purchased my first Maruti from them This time also I have exchanged my old wagonR with a new one inspite of my having a Swift Dezire in my house This is second time in a row that I sent my vehicle to the above mentioned service center for the free servicing the workshop kept my driver waiting for the whole day and released the vehicle at evening just after washing the thing with water on asking that why they have not done the servicing of my vehicle, they tried to make me fool me by saying that they just washes all the cars in first two servicing . They will work on this from third servicing. Now my question is that; is it the rules of your company? if its really is the rule of your company it should be written in the owners manual But I found nothing like that inscribed in the manual. on asking them repeatedly about the servicing they told me that if I wish I can make complaint against them. If they are doing malpractice of fooling the customers why should not they be punished ? And shall they take the responsibility if I met with an accident due to this non servicing of the new vehicle Please let me know what action you have taken for your customers Regards Sanjit Saha

To, The MD / CEO / CFO / Directors. M/S Maruti Suzuki India Ltd Gurgaon servicecare.[protected]@maruti.co.in [protected]@maruti.co.in iqs.[protected]@maruti.co.in I have Purchesed New Swift Dzire on Date 22 Oct 2014. on 09 July 2015 Car Started Self Start Problem, Visited to Service Centre Magic Auto Moti Nagar, The Refused to Replace the battery as per them, Battery warranty will valid till either 40, 000 Kms or 2 Years. My Car has Completed 42796 Kms. Neither Show Room nor Company explain about the warranty term of battery. Currently, Exide Battery is easily available in Market at the cost of 5000.00 with 36 Months Warranty. Company Maruti and Magic Auto ( Auth. Service Centre ) has given me Estimate of Rs 7500.00. same is attached with job sheet. Now I have want Refund of Rupees 7500.00 for Battery to buy the Battery. Regards Chandra B Jha +91 [protected]

Sir, I Govind V. Govekar, R/o, H. No. 60/1A, Amona, Bicholim, North Goa Pin- 403105, Mobile No. [protected] filing this complaint that on 20/08/2014 I had purchased Maruti Wagonr Car model VXi from Sai Service Pvt Ltd, Bicholim North Goa and same is registered in the RTO Office vide No. GA04-C-8140 and delivery given to me of car on 22/08/2014. I submit that from the date of delivery of the Car within the fifteen (15) days the installed CD player/ Sterio in the said car started getting warm/ heating and CD & Pen drive was not working. Even when I was switching off the car the said CD player was internally remain on, however it was playing the CD. accordingly I taken my car to Bicholim Sai Service Showroom and contacted to Manager Mr. Yeshwant presently transferred to Ponda Sair Service Showroom. Then after I informed to the said Manager and told the fact that within my purchase of the car CD player is not working. He checked the said CD player with the technician in the said showroom and he told send the said CD player at main Service Showroom at sai service Pvt Ltd at Porvorim for the replacement with new. After days 20 days they had given same CD player after repairing instead giving me new one which was having warranty of 2 years as shown in the warranty card of Nippon company. After installation of the said CD player again raised the same problem and switches of the said CD player were found to be not working. I say that for the same problem of the said CD player I went to the Sai Service Pvt. Ltd. at Bicholim Goa I went to them atleast five times. Since the purchased of the car said CD player not even one played properly and consecutively it was get types of fault. I say that when I used to give my CD player to the Sai Service Station Bicholim they were sending the same CD player to Sai Service Pvt Ltd at Porvorim. And when I contacted in the Porvorim showroom that what has happen to the said Cd player the Technician from the Porvorim Showroom were not given me any feedback. Again when I send the said CD player last two weeks back the Technician from the Sai Service Pvt Ltd. Porvorim Goa instead of repairing the said CD player or replacing with new one in turn telling me that I had put some type of spray in the said CD player. I am very frighten on him that they are searching one type of reason to avoid me giving replacement of the said CD. I humbly request before your good authority that at the earliest as possible present faulted CD player may please be replaced with new one as there is warranty to the said CD player. I had approach several times to both the Showroom of Sai Service at Porvorim and Bicholim by using my time. Both showroom manager now are not accepting their responsibility to replace my CD player and avoiding me to give it. I say that because of Maruti Suzuki cars are very good and that is why we are approaching to purchased and if yours dealers started making this types of harrasment to the customer then there is no way to me open the door of Consumer Court. I am having all the documents with me even the recordings of the mobile what they had said to me on my mobile phone. I further submit that at the time pf purchased of Car there was an offer on scratch card and to win prizes of Rs. 6000/-. My coupon No. was 994 and after the scratch card I won Provogue Wrist watch. After contacting on mobile No. and Email verification code 105902 till date they never given me Wrist watch nor contacted me in any kind to give the said Wrist watch. I humbly request before your good self that at an earliest you may contact to the Sai Service Pvt Ltd at Bicholim and Porvorim to to tell them to give me replacement of new CD player to my car.

Hi, this is Akhand Pratap Singh from Gurgaon (HR). I bought a car Maruti Suzuki CIAZ from the Gurgaon's well known dealer PASCO Automobiles on 28th of June. On 3rd July, i.e. Friday, I was driving to Varanasi with my family. The car suddenly broke down and the Engine got Ceased. The time was around 2 am in the midnight in the mid of Allahabad and Varanasi on the highway. The car was only one (1) week old and only 1087 kms driven.I called Maruti's Roadside Assistance for help and they told me that they couldn't do anything at that time till 9:00 in the morning. That means i'd to wait tilll the next morning in the car. I was with my sister and mother stuck in middle of Jungle. So, I had only one option left to send my family to a safer area via CAB. I remained inside the car till 11:00 in the morning. They sent two technicians at 11:00 in the morning. After analyzing, they told me that the engine is ceased, they told me to get the car to their service station. When I asked them for the TOWING VAN, they said they are not having any. So I had to pay Rs. 3, 960 /- to get the car to their service station Greenline Motors. I reached service station in the evening by 7:00 pm . After that when I asked for an alternative or a standby vehicle from the General Manager of the Allahabad's service station, Greenline Motors- Mr. Ajit Pratap Singh, he said they can't arrange me any vehicle. Again I had to hire a cab to get back home. In the meanwhile, when I called PASCO Gurgaon fromwhere I bought the car, even it was of no use. On Monday, I got a call from Allahabad Service centre, Greenline Motors. They told me that the car will take around 10 days to get fixed. After 2 days on wednesday, they called me and said that the car is ready and I can pick it up. I told them that I don't want a repaired car now. Its 10th july and all of them including Maruti PASCO and Allahabad Service Centre, Greenline Motors are forcing me to take that repaired car. I don't want that repaired car now because I paid for the new car not the repaired one. These weren't actually the services that I paid for nor the car I expected. Why should I take that repaired car. Anything could have happened that night. I want the new car from Maruti because I paid for a new car and my car Didn't even got the permanent registration number. It was still on the temporary number which is (HR 99 VY 1392). Either I want a new car or my money back. Regards Akhand Pratap Singh Ph. +[protected]