Maruti Suzuki India Complaints & Reviews

I m lakshya bhardwaj my car registration no. UP 16 AE 5462.Car model alto CNG. I had a measure service on maruti Suzuki authorised dealer ROHAN MOTORS in greater noida with the amount of ₹14017. After they hand over the car i went for a road test and found that the gear of my car are not working smoothly and gear are so hard. I talked to the experts in rohan motors they said that it was a problem of pushing of clutch so they tight the clutch but the problem is remain same . They said you have to get change you clutch assembly. So my Complaints Only is that why i bear that problem in terms of money for that the dealer is responsible. or if their is the problem from long time then why his advisor do not mention this problem on wob card At the time of receiving my car for the service.

Dear Sir/ Madam, I would like to say to you that I have purchased a maruti suzuki swift dezire car in the month of june 2014 and after few month i have seen that in panel of the driver side it got rusted. i shocked to see that because as i know that the maruti suzuki is the company on which any one can trust and enjoy its product. But after giving several verbal reminder no any one has given me the proper reply whether its a type of production defect or anything else. I have purchased the car from the seemanchal motors, gulabbagh purnea bihar. I am waiting for reply because the rusted area will be expanded and on that time i have to bear abnormal cost. Please look forward this Your early response will be highly solicited. your customer Pawan Kumar ( Advocate ) purnea car no BR 11 Q 4268 email id [protected]@gmail.com

श्री मान जी, निवेदन यह है की मैंने आपकी कंपनी की मारुती सुजुकी की swift dizere zdi (HR19H[protected] मै खरीदी थी। गत दिवस दिनाँक[protected] को हम किसी कार्य से कोटा जा रहे थे। जब हम देवली (राजस्थान ) के पास पहुंचे तो अचानक आगे से गाये आ गई, गाड़ी की स्पीड करीबन 100 की थी गाये गाड़ी के ऊपर आ कर गिरी इस दौरान न तो गाड़ी के ब्रेक लगे ना ही एयर बैग खुले। कंपनी मारुती सुजुकी अपने ब्रांड की इतने प्रसंसा करते नहीं थकती पर हमारे साथ हदसा होने पर कंपनी के सभी दावे खोखले साबित हो गए। हमने उस समय आपके toll free number पर complaint दर्ज करवाई जिसका नंबर 875541 है। मैं काफी सदमे मैं हु मेरी पत्नी भी इस हादसे से सदमे मैं है हमें आपके ब्रांड पर भरोसा करके आपकी गाड़ी खरीदी थी पर हमारे साथ बड़ा छल हुआ है सुरक्षा के नाम से आपकी गाड़ी मैं कोई सुविधा नहीं है। श्री मान जी हमें क़ानूनी करवाई करने पर मजबूर न करें या तो कम्पनी गाड़ी ठीक करके दे नहीं तो मजबूरन हमें कानून का सहारा लेना पड़ेगा। आगे से आप पर हमारा विश्वास बना रहे इसका प्रयास करें और हमारी गाड़ी ठीक करवाई जाय contact no. [protected] [protected]

my car registered as MH-04 5070 was send for claim with your dealer fort point dombivili, thane, maharashtra on 14th may.The surveyor who was supposed to attend the same day but attended today on 20.05.15. I had made very clear that i am out of state from 16th they assured me to complete procedure before 16th but put up a call 2 me today at 6.30th. car was scratched from all sides by unknown person when I had gone 4 shopping. since the person who did scratches was not known I did police complaint of the same. In complaint it's very clearly mentioned that scratches are made on all sides of car then to the said surveyor has left many sides saying that they are irrelevant . It's a foolish job that how this great person THE SURVEYOR knew that the scratches on some of the sides are not relevant.was this person the surveyor witnessing the event? had I caught the person who did scratches I would have never have dropped in 4 claim..n y would ne one loose NCB and pay claim charges 4 repainting car when it's originally in good condition. I have zero depth insurance since 2 years and no claim till the date then y would u get engaged in such complications and harass self. Iam making up mind of taking help of consumer court against insurance as well as all the guilty.such was never the case with my other non maruti cars earlier

I have booked CELERIO AUTO DRIVE with Hare krishna Auto, Mulund, Mumbai, Maharashtra two months back. I have not yet got delivery. I have requested the dealer for test drive which was flatly refused by the representative of dealer. Whereas dealer at ghatkopar and thane were offering me a test drive. I need to know about the vehicle before I get my own car. Please help

Sir, I have taken a Maruti Suzuki Wagno R VXi from Jayabheri Automobiles Visakhapatnam on 25/4/2015. At that time they said to take inovice and additional waranty after 15 days. I have taken my vehicle and wanted to register my vehicle . But I have no need forms for registration from Jayabheri automotives Visakhapatnam.. Please solve my problem as early as possible for registration. Thaking you sir, Yours sincerely

Sir, I have the Alto Standard Model (HR05AA5661). In feb 2015, My car window and front glass were damaged in minor accident. then, i contact to Mahalaxmi workshop. they suggested that you can get claim for the one part at one time. Insurance company would not pay for both parts. and they said that 15 or more days after, we could claim for the another part. one suggestion of him, i agreed to get for claim of one part i.e. window repair. then after two months i.e. in May, i went there for the second part. they totally denied that you can not get the claim for it. but that time, they said that we will provide you the claim from the company. now, what is it. they did misguide and misbehave. sir, i want the written explaination form them and the maruti suzuki. that why they misguide us. if both parts were damaged on that time. then why did workshop manager and observer not put the case for both parts.

We have purchased new Maruti Suzuki WagonR car from your authorized dealer Nanda Automobiles Pvt Ltd, , Plot No. 1003, G.I.D.C, Sector-28, Gandhinagar-382028, Gujarat, India on dated 24.09.2014. Till date we have used 3200 kms of this car. But, within 8 months, we have to face many problems regarding this car. Every time of problem, the dealer kept our car for three to four days under observation. During these days, we were without car. Last Sunday, we had faced big problems with car. The AC in car was totally not working. During our 40 kms journey, the cars was 400 times stopped. After many effort, we had reached our home. On Monday morning around 10:00 hrs, we go to dealer’s service station, one of their representative (Mr Bhavik Patel), took one test drive of our car to see problems. Then he prepared job card of our car and give assurance to us to resolves car problems within few hours. But till 16:00 hrs, we have no any feedback from dealer. So, we again visit the service station around 16:30 hrs, we saw that our car was untouched. We complaint to the manager. He was apologize for this situation and give again assurance to resolve the problems as early as possible. The next day, i.e, today, again, we have no any feedback from dealer. So, we had again reached to the service station at 17:30 hrs. We again complaint to the manager. But, as usual he assure to solve the problem. He said us that there are problems in car regarding radiator and engine. So, The radiator and some engine parts must be replaced. We have shocked hearing this. Our car is totally new. Then why that parts are replaced???????????? We said them to give in written whatever the car problems. They got excited and make misbehave with us and told us that no one can give in written and you can go to any where to make complaint. We Have one more car of Hyundai make I10. We told them about this car. The representative told us that Hyundai is horse and Maruti Suzuki is Donkey, If you interested in horse, then why you had purchased donkey. Again we have shocked. Your representative teach us about car purchasing. So, We have to last option to complaint to you regarding our problems. Even after having car of 4.5 lacs rs. cost, we can’t use it happily. So, please take our complaint seriously and do needful in our favour. Thanking You… Sudhir Prajapati Qtr.No. Type II-15/2, GSECL (GEB) Colony, Thermal Power Station, Gandhinagar-382041 Mobile:[protected].

I own a ritz car. the auto lock of car is not working properly. i have visited your maruti dealer M/S KTL LTD at HAL, FAIZABAD ROAD, Lucknow on 17.05.2015.The workshop person told to contact showroom. The man at showroom reception told to contact some lady counterpart at back counter, lady told us to contact some another person at outdoor to repair the autolock.. Is the maruti dealer behave like this now? They are now not even bother to hear the complaint of customers. They are busy in selling their car but not listening the smallest complain of customers. Please arrange to do needful so that complaint may be resolved immediately for all the customers by errant dealers like KTL Pvt Ltd, HAL, Lucknow.

I had purchased SX4 ZDI JK01R 8384 through Peaks Auto Pvt.Ltd on 14th March 2012 bearing chasis No MA3FFEB1S00209262 Engine No D 13A1816275 and had extended warranty till 13 March 2015.My vehicle had some problem as it was giving some sort of noise while driving on slightly rough or bumpy roads.I took my vehicle to Highland Automobiles PVT.LTD Srinagar J&K in the first week of september 2014 after taking a test drive by the authorised mechanic/representative Mr. Zulfiqar and Mr.Nisar, they said that the noise is from stering and needs to be replaced. since the extended warranty was valid that time a demand was noted for the replacement of said part and I was told that we will inform once the part is received from company.As after few days floods hit Jammu and Kashmir I went in the month of December to verify about the demand, I was told that due to heavy rush of flood vehicles I will have to wait for some time, finally after repeated reminders I was told that the part has arrived but will have to wait for some time more due to heavy rush of flood hit vehicles.I reminded them that the extended warranty is expiring on 15th of March, I was told that since part has already arrived so there is no need to worry.Finally one day I was told to get the vehicle for the replacement of the part.To my surprise when vehicle was delivered after 2 days it was giving more noise than before, I again took the vehicle there for the same, again did some thing but noise was as it used to be.Then I decided to take the vehicle to Jamkaish where after inspection I was told that stering needs to be replaced when I informed them that it has been replaced they were surprised and informed it has not been replaced only few nuts and bolts have been tightened.Then I enquired from the Highlands about the replacement of the part, they gave one or the other excuse and appologised that only tie rods or ends have been repaired when I asked about handing over the demanded part they are reluctant and now giving the excuse that stering is not covered in extended warranty.Kindly take strict action for cheating a valued customer

On 17th May 2015 while traveling to native place our vehicle got stoped and surprisingly we come to know our vehicle engine is not working and we called the nearest authourised service CENTRE of maruti city mahabubnagar teleghana RI JAYARAMA MOTORS PVT LTD PEOPLE OVER THERE HELPED US.They confirmed us after taking the vehicle to service centre that the crankshaft and nut which connect the high pressure pump is broken IMMEDIATLY I did called to Chavan motors but no body responded positively and never contacted EVEN today My question is japanese companies follow zero defect quality process and this major quality issue not looked into and addressed and i have been told by TSM from hyderabad that they will replace parts which got broken but why should i suffer and defective defective engine and accept that. i am requesting for complete replacement of engine as engine of company delivered from factory will be always good one than the repaired once and is always not going to have feel of new vehicle BUT I AM HELPLESS CHAVAN MOTORS IS NOT RESPONDING AND NOT HELPING AND I BELIVE I DID MISTAKE BY TAKING VEHICLE FROM CHAVAN MOTORS AND MARUTI COMPANY MARUTI SUZUKI ERTIGA REGISTRATION MH13 BN 4259

I have booked a celerio ZXI colour m Grey on 14.04.2015 on exchange of my Alto 800 thru your sales representative of Seva Automotive Nagpur. Initial booking amt was paid on 14.4.15. At the time of booking it was promised to deliver the vehicle by end of first week of May-15. On 7-8 May I have contacted sales representative asked him to tell me the position within a day or two and also requested him for early delivery of vehicle. From 8may onwards I have not received any communication or phone call atleast from your sales representative concerned till writing of this complaint at evening of 18.5.15. So no other alternative remained with me to tell my grievance to you thru complaint. Please advise me in the matter to decide me further in the matter. My name is B S Phadke, e-, mail is [protected]@yahoo.com and mobile no is [protected]

dear sir, i have purchased a swift dezire vxi car from modren automobile panchkula(Haryana) Mr. Punit was sales person. i have submitted full payment then we received car from outlet. salesman promised us to give car cover time of delivery sale person said body cover is out of stock. we make so many rounds to modren outlet after it. but they make so much excuse. still now we did'nt received it . i have already two swift dezire one is HR-03N-3164 other is HR-03S 4130 we have established business. we oftenly purchased cars. mostly Maruti suzuki. again i wanna purchased Maruti Ciaz.. but due to your marketing sales executive we are not able to make nd build up our mind to purchase Maruti suzuki car...CIAZ so please take necessary action towards my complaint, and provide us our commitment acessories.

sir/madam my complaint is regarding Maruti Alto 800. i purchase my car on 24.09.14 from My Car Showroom Rajendra Nagar. Approximately 7 and 1/2 month ago there is some problem with coolant. i droped my maruti 800 to My Car Work Shop, 71/1/2 Hukmakhadi, Rajendra Nagar. From the day 1st i have problem with average also now i am facing this coolant problem besides of all this the workshop didn't call me before opening of my maruti 800. today when i reached My car Workshop than i see that my car is totally open condition. desh board, gear box and other all parts in open position. they didn't call me before of that my question is that this is new car than what the problem is with coolant... i never ever trust such type of things by maruti company..

I purchased a Red colour Swift Vxi on 13 april 2015 from premsons motors, ranchi Jharkhand. They provided me with extremely poor service. My vehicle was not properly checked before delivering it to me, as it had some issues with left side window, which i got fixed in deogarh. secondly i was not provided with the delivery receipt and other papers for at least a week, that too after so much of request. Now again, premson motors is delaying my permanent registration by saying that there were few mistakes in the papers submitted at RTO. My temporary registration has already expired and now i am unable to use my vehicle. Premson Motors is asking me for extra 1200 rupees for getting a new temporary registration.

Dear Sir's, I have a Maruti Alto 800 (Lxi) & Vehicle No. MP09-CN-0230 in Indore, My Car is running from 2013 and it has been many time i told OCEAN MOTORS and given then in written also about my RUSTED DRIVER & CO-DRIVER SEAT & SLIDER & SECOND ROW SEAT BELT NOT WORKING. As there are safety item so I am worried about me and my family safety. Every time Ocean Motors only gave surety of solving problem only but did nothing, and don't know. And don't know how Maruti ignore this things & compromise with Customer Safety Hoping some quick response will be taken in solving my problem. Thanks & Regards Dhiraj Suryawanshi +91-[protected] [protected]@yahoo.com

I had booked Maruti Suzuki Swift on 4th April'15 by paying a booking amount of Rs 21000/-. S K Wheel, the dealer in Andheri West Mumbai had committed to had over the car in 4 - 6 weeks. Since 4th May'15 i have been taking a followup on the status of my car. on 9th May'15 Mr Gopal (of the there agents) said my car would reach them by 12th May'15. on 13th i had called him to take an update, he said the car has not come and i should give him sometime to find out the details. He never called back. On 16th May when i called him, he said the car has not come in fact it is not manufactured as well. Then he connected me to his senior Mr Ajay and lied in front of him that 'he never said my car would reach between 10th and 12th May'. As per Mr Ajay, he does not know when would my car come. These people also tried to sell the higher version of the car to me by saying, because my car is delayed i should buy higher version which is readily available. S K wheels have cheated me, taken the booking amount even when they did not have the model. They have harassed me mentally.

Dear Team In continuation to our telephonic discussion since May 05th, 2015 post the accident of my car HR01X2040 near Sirhind (Punjab), wherein in emergency i have to park my accidentalvechical at Om Motors at Ambala Cantt (Haryana), wherein the claim has been intimated byOm motors. But because of some mishappeningin family of Om Motorsthe shop ofOm motors remained closed on May 6th, 2015 and hence i have picked up the vehicle in presence of Mr rajeev (Om Motors owner) to Ekansh Wheels -Saha (Ambala Cantt) on May 07th, 2015 for the faster repair of the vehicle. The vehicle (Wagon-R HR01X2040) has been handed over to Ekansh wheels on May 7th, 2015 but till today the Ekansh is unable to intimate the claim in their system because of the pop message quoted " Claim already eneterd on the date of accident", whichi assume might be because ofthe claim intimated by Om Motors. Pls confirm that the claim intimated by Om Motors has been deleted from your side or not. So that claim intimation can be done by Ekansh wheels so that the work can be intiated faster. Requested to pls confirm the same asap, as its already too delayed. Thanks ®ards Samir Talwar Mob:[protected]

I have purchased alto 800 from Mandovi showroom kushalnagar car is hypothecated to SBM bank. it was dealers responsibility to register the vehicle so vehicle got registered through the dealer but iam not getting B extract form to submit to bank. when I contacted showroom regarding this their response was unsatisfactory.

I have purchase a new maruti suzuki alto 800 model from maruti authorized showroom on 06/01/2014 No HR 19H 6800 But car ac is not working since feb 2015 and car is making loud noise and car is not in position of run. i make may time visit and telephonic conversion with Company authorized centre at charkhi dadri But problem has not resole, they only do harassment with customer. I have waste a lot of time but they are purely negligent I dont accept such a bad service from the such a big car manufacturing Maruti Suzuki.. I am practicing chartered accountant and use the car for personally only. but i am very pained to purchase this car. Sir you are now requested to please look in this matter and solve as soon as possible