Maruti Suzuki India Complaints & Reviews

Within free service period there was a complain by me about the back gear problem in maruti 800Lxi to pram moters gwalior or accelator adjustment but no any problem solve after 4 hrs spent for first service I dont want other service to your authorised service dealer MYcar registration No.MP07CD3338

I had purchased my car Wagon R LXI from Apra AutoI Pvt Ltd vasantkunj on Oct 2008. I fitted Nipon central locking system from the company at the time of purchase itself. . Now I am facing problem in central locking system.. I contacted the my nearest Maruti Service in Bangalore and they directed me to contact Nipon customare care. I booked complaint on 17/04/15 and remainded two times also but no one has attended the complaint yet. So I kindly request you to alert your channel partner about these types service lackness Regards Babu John Bangalore [protected]

Dear Sir/Madam, I my self is an engineer by profession building designer. I am a regular owner of Maruti Suzuki. My First Four wheel was Mauti 800 Dx. By The grace of my Mother Now I am an owner Ritz ZXI. Within free service period there was a complain by me about the AC blower and dash board sound some how the Sky Automobile people may make some temporary adjustment with my vehicle to make noise free. But for last 5~6 month back that noise disturbing me more and AC blower is not working freely. If I take my vehicle to the Sky Automobile Now the service people may charge me for the same old complain. So..Kindly Guide me What should I do ???? Eagerly waiting for a solution from your side. Thanking You Your's Faith fully

dear sir we purchase anew maruti car celerio cng and we do first service on magic auto delhi najafgarh road service center. magic AUTO adviser says ( charge 150/- rs for top up oil and water and 450 rs for ac filter charge ) we ask to adviser which filter replace by you, he says maruti not gave that ac DUCT filter, but we provided that filter and he SAYS-- cause your ac will be safe, please suggest me that filter and oil and water refil charge is accurate from maruti SIDE if it is ok please confirm at my mail [protected]@yahoo.om my no [protected] MANOJ GUPTA DELHI CAR NO -- DL9CAK6099

I booked my car Alto 800 Lxi for paid services (Pick and Drop facility) from 25 April 2015 with conformation from Krish Auto Services. They gave me time 8 a.m. but no driver came in my house and then at 9.15a.m. one driver called me that due to not get my correct number unable to call me to pick my car, even I booked my car 2 day before with given my house address and my mobile number and then I said it ok so You can come right now but he refused due to distance plus time. SO I told its O.K. I will do other authorized service center and than his supervisor called me and requested me that she will pick my car with other driver at 2 pm and return same day . So I agreed and when the new driver (Vinod) came, He told me I will pick that car but I will drop you tomorrow because to late, So I refused but again I called his supervisor Poonam, than she call the driver and assured that She will return today . Now the Driver Vinod gave me job card where Petrol meter was 3point and other thing but he told that it to late so difficult to return, I don't know than when the car serviced (May or may not be as a lay person not shown any thing) and returned to my home He told me that due to his effort the car was dropped other wise it will return tomorrow and not shown any thing and take money from me and where in Invoice when I checked written perfume prise but he told me, he forget ( It happened second time with me.) .Next morning I saw my petrol meter shows blinking means no petrol even I unable to go 2 to 3 k.m.and than I called him and he said I don't know call any where other higher person than I called engineer but he also told me I will call you with no satisfactory answer but still whole day no response than I called Poonam which was busy till 1.30 pm and when I told her she told me she will revert back, but no response. Now My question is this type of facility provided Maruti authorized service center KRISH, even they don't want to response, the prize of perfume as well petrol I lost, no body want to listen. Maruti authorized these type of service center where the person cheated customer and than don’t want to response.

Sir i buy new maruti celerio car from k p automative jaipur
Car left hand front door is damge and they given me that car they cleverly put artifical flower on it that i can't see that dent on the door i all reay complain to maruti company on 26 / 4 / 14 and the compalain no is [protected]
Yesterday i get call from k p auto customer care mangar that what's the issue i will come in the evening an between 6 to 6. 30 pm but no budy come to meet me and today they r not reciving my call i call them 2 times they don't pick my call
So this is the quality service given by maruti company

Hi, I got my car serviced from your authorised service dealer Navnit Motors, thane. This was my second service done at this place. I would like to bring to your notice that they have not been giving proper service. when I got my car serviced for the first time, I was told that they would come to my place in their mobile van and do car service at my door step.After confirming all details they suddenly asked for service charges for the same on the day they were supposed to get the service done. I had to bring my car to some friends place in thane ( as they said they would be charged octroi ) and got my car serviced. I had 2 issues with my car then:- 1) regarding my ac, I had already spent Rs 500 on a filter as per the recommendation of a technician.However I still have problems with cooling. 2) the gear was hard to operate and i asked them to correct it. which was not done. The service was not satisfactory. Since I had to go abroad for work I asked them to get it done in my next service after I came back. now, when I had to get my 2nd service done, i was told to come to their service centre at 9 in the morning and was promised that in 2-2.5 hrs my car would be serviced flawless ( keeping in mind my earlier complaint too) However, this did not happen. I reached there at 9 am, they kept fooling around. I was made to sit for 6.5 hours and my complaint was not resolved. The car wash was pathetic. I spoke to Mr Vinayak and a lady in-charge there regarding this but they did not take any appropriate action. They kept telling that they would get things fixed in my next service. All this is certainly tarnishing maruti suzuki"s image. I request you to kindly take necessary action so that others do not face the same problem.Also, I hope you will look into my complaint seriously and try to solve this and discuss the same with navnit motors as to why this happened . Regards, Mamta Punit Chopra

Very disappointing service while doing car insurance renewal, they took so many follow ups till the time cheque was not collected by Ramakant. Once I issued cheque to them then I was taking follow up for my policies. One policy was delivered after almost one week & 2nd is still pending. Its been 14 days that Ramakant from Arya Cars has collected cheques in the name of "BARBATE AUTOMOTIVE (I) PVT. LTD" but sadly one policy is still pending & he is giving any concrete reply on the status of policy. If one policy is delivered then why other one is still pending...!!! Some other gentlemen called from cell no. [protected] yesterday evening promising that please sms me your address I will deliver the policy but the same is still pending. No one is responding properly & our policy is getting delayed unnecessarily... Last year they have given very prompt service so I have decided to go ahead with them for both car insurance renewal, but with this experience I have decided that I will never deal Arya cars & their team in future... Very bad experience, don't know by when that policy will be delivered...!!! Goldie Alvi

meri car alto k10 hai jo gurgaon rohan moters sector 52m hai or meri car 1 saal old hai or esmy abhi taak or 20 s jaada baar work shope m jaa chuki hai or 10 10 din taak chak krty or meri car ka kuch nhi hua usmy tyers problem hai or vo bolta hai ki humri campny kuch nhi kr sakti esko bech do or car bady shop valla guptta to bolta hai ki aag lago doo esko

Dear Sir, I own one Zen Estilo bearing Registration No. PB 08 BB 4303 which was purchased from Lovely Autos Jalandhar on 05.09.2007. The vehicle has run just for 28000 kms during these seven and half years. Unfortunately I met with an accident and the vehicle was damaged badly. It was toed to the service center of Lovely Autos for necessary jobs. The vehicle is under insurance cover from New India Assurance Co. Ltd. The surveyor attended to his job and the service center personal were asked to complete the job. The person attending to the job informed me that since production of the said vehicle had been abandoned, the required parts would have to be ordered to the company, which would take about a week to arrive in Jalandhar and then the dismentalling job shall start. He also informed me that it would take two to three weeks to complete the job. The dismentalling started on 08th April and I was informed that the vehicle would be ready between 15th to 19th April. I continued to remain in touch with the concerned personal who ultimately confirmed to deliver me the vehicle on 21st April as I had to attend a family function on that day. It was late in the evening that I was allowed to have a trial run of the vehicle. The other things having been set right, but for the minor problem of seat belt, the two major problems that were faced in the trial were the damage in the left axle and the non functioning of power steering. As I was to attend family function, the attending personal agreed to deliver the vehicle for the night on payment of bills amounting to Rs. 80437/-. I paid the amount and left the vehicle with the service center next morning on 22nd April. The attending official confirmed on the same day that the steering assembly was in order but the upper part required to be changed and he confirmed having placed the required order to the company, after having dialogue with the surveyor of the insurance company. He also confirmed that the part would be received soon and would be fixed in less than three hours. He assured to deliver the vehicle by all means till 27th April i.e today. Regretfully I have to say that today when I rang him up, he evaded my calls thrice and finally when he spoke to me, he informed me that the required part had still not been received and it would take another five days for actually delivering the vehicle. Here I would like to mention, that I had very clearly informed him about my affinity to this vehicle, which I had purchased for the first time in my life and that was the reason I had agreed to spend any amount on repairs of this vehicle, and further that both of my sons would be visiting Jalandhar from their places of postings for just ten days on 25th April. He had at one stage confirmed to deliver the vehicle even on 15th April. But today, I was very much disturbed at his behavior in avoiding me and not attending to my job. If this service center is not having adequate man power or required resources to attend to such jobs, they should not be allowed to continue as authorized service centers and they should not have undertaken the job, which they could not accomplish in time. Under these circumstances I request you to investigate in the matter and redress my grievance as I have suffered not only physically or financially, but also psychologically, due to the behavior of the attending personal at the service center. Regards Gulshan Chauhan E.N.161 Rasta Mohalla Jalandhar

sir i am second owner of the alto lx 2001 model car, and i purchase form KIRAN MOTORS TRUE VALU, in AHMEDABAD, at the time of purchase true value peoples not given me a invoice copy (Bill copy)of the car to me. now i shiftted form ahmedabad to Bangalore. and i got NOC form Ahmedabad to Bangalore. in bangalore i have to pay road tax to the karnataka RTO. for calucation of road tax hear RTO offesiors are asking the invoice copy of the car at...

I HAVE PURCHASE A CAR SWIFT DEZIRE VXI ON 25/03/2015 FROM PREM MOTORS GWALIOR BUT WHEN I WENT FOR SERVICING AT PREM MOTORS IT IS REPORTED TO ME BY SERVICING TECHNICIAN THAT AC FILTER IS NOT AVAILABE. THIS MISTAKE CAUSED DURING INITIAL CHECKING AT UR CENTRE HAS CAUSED ME FINANCIAL LOSS AS WELL AS INJURIOUS TO HEALTH AS LOT OF DUST PARTICLES THROWN INSIDE CAR DURING DRIVING, ALSO LOSS CAUSED TO AC OF THE CAR.SUCH NEGLEGENCE COMMITTED AT THE SHOWROOM OF SUCH A PRESTIGEOUS BRAND MARUTI SUZUKI. IN VIEW OF THE ABOVE I SHALL REQUEST U TO COMPENSATE SUCH LOSS TO THE BUYER. FROM SHAILESH KUMAR MOB[protected] CAR PUCHASE DATE 25/03/2015 CAR FIRST SERVICING DATE 26/03/2015 INVOICE NO. VSL14002369 DTD 25/03/2015

I purchased 2013 model Rits VDI on 29 Jan 2014 from Shri Krishna Motors, Jodhpur. On the first service I informed them that please check about the alignment or balancing of wheels because jumping can be felt at the speed of 40-45 and near 80 kmph. They said till 10000 kms alignment doesnot goes out, there is no problem. Same was the case when send for second service and also on Third service when oil was changed but they checked the alignment and also told that alignment machine was having some problem. I always goes out to Haryana to meet parents etc, so i checked the alignment from outside in the month of dec 2014, they informed that it was out so much, tyres has worn from outside and also suggested that as its under warranty so go to the company and ask them to solve the problem and replace the Tyres as jumping is still there. Again i put up a complaint so the were annoyed why written complaint was given. So this time they gave me the letter to appolo tyres to check the tyres. They also checked from outside and reported back that it was due to some technical problem due which jumping can be felt so better check it again. I took back the letter to the company they Checked and told that its was solved, so I took back, but same tyres were there at the same positions and problem was still there. Again I checked the alignment from more hi tech workshop, they told that it heavily out, also to the tyres rotation was not done though it was to be done by the company at 10, 000 kms, so the rotated the tyres (back to front). Sir still the same problem is there. Now it gives the indications that there is some technical problem or some manufacturing problem etc Sir I am a Teacher of Mathematics, I am not a mechanic or motor expert but still I can analyse that the company is either (i) not solving the problem or (ii) not ready to accept that its a defect or (ii) they might have given defected car. Sir I am a middle class person, I had collected the amount some how and selected to purchase RITZ and still giving EMIs but also facing harassment from the company. Due to the problem, the tyres has started weaning and also facing deviations and disturbance while driving. Sir Iam put this complaint first time direct to Main Dealer. I should be given proper solution to the problem. You are the most trusted company and hope that you will take care of responsibilities. Waiting for some positive response Manpreet Singh [protected] RITZ VDI Car No RJ19CE9412

I have purchase Maruti Suzuki swift VDI of august 2013 model as on 21/08/2013 through K D motor ( authorized distributor of Maruti Suzuki for Bhuj-Kutch City ) having vehicle no GJ 12 BR 9384. I have problem with swift from the date of purchase. i have also complain to K D Motor more than 10 to 12times and each time they said that there is not any fault by Maruti or by K D motor . Actually problem is that rear two wheels are unevenly chat (depreciated) in inner side of tyre. i have mention that problem in few days of purchase of my car but company sales man said that there is not a company fault but there is tyre fault we have inspected tyre outside but there is no fault of tyre . But same problem continue for long time meanwhile we have visited K D motor number of times but each time they said that there is no fault by maruti part. After that we have no passion with my brand new card, before few month when i get angry to resolve the problem they refer to go to MRF tyre to change the same. now both rear tyre are change but till date same problem is continue but till date K D motor is still not accepting their fault and without inspecting they argue that maruti company have falsely fitted MRF tyre ( company fitted tyre company brand at the time of purchase)actually other company Tyre is good for Maruti Swift . in that case K D motor has not liability to do any thing . Sir, my question is that if MRF tyre is not suitable than Why company is fitted and my second question is that whether there is no liability K D Motor after any sale made by them because from the sale they said that company has never made mistake only there problem with other company product . MAruti is just assembling all product and there is no liability of company and pls follow up company which has problem – in our case MRF tyre. Pls question is that such answer by K D motor is tenable. Whether k D Motor has limited liability up to sale only and even if answer is no than company’s policy to not giving proper answer and proper service in one and half year is acceptable. till today, k d motor not accept any fault though i have refer my car to 10 to 12 outsider, every outsider repairer said that there is company manufacturing fault and refer to authorized service centre while authorized service centre is no knowledge or may be no intention to repair the same in one and half year for one problem . Sir, i need your help to resolve my problem as K D motor is either not ready or not intention to repair my brand new car . each time they answer that there is not our fault its fault of tyre company . but sir we have change the tyre but problem is continue but company answering style is same – MAruti cannot made any mistake. Pls do needful from your end and repair and solve my problem permanently as i am very much tired and bored with Maruti brand and as specialty K D Motor and it policy of handling and answering client . Pls do something from your end

I have purchased Swift VXI in July 2013 Since last 1 year I am not satisfied with the product which I have purchased and the accessories from Maruti Suzuki Within 1 year reverse camera was not working I got replacement for the same After few days the battery was defective for which I faced several issues from Maruti for replacement and after 3 months I got replacement Then again there was a defect in engine suddenly the vehicle pick problem was started which I did compliant for the same 4 times I have given my car for the defect solution but every time it was just casually deliver to me saying now its ok in future there will be no issue this month on 1st April again same problem arise and I lodge a complaint in Automotive and they delivered me the car after 2 days saying now its ok we changed the defective part of engine but again on 11th April same problem arise and now I have handed over the car to dealer I dont want the defective car now after repairing Maruti Suzuki has mentally tortured me that day I was with my family could have been meet with an accident and we could have lost our life due to this issue now I want new car or my money back If I dont get revert from Maruti within 2 days I will go to consumer courtTushar Patil, Nagpur (M S)Mobile :- - [protected]Car Reg no - MH 49-B-4680

I MR RAJENDRA C SHAH HAVE BOUGHT MARUTI CIAZ (ZXI) CHASSIS NO 117542 AND CAR NUMBER MH 02 DS 6163.ON 18TH APRIL WHEN I WAS DRIVING WITH MY FAMILY AT 9.30 PM SUDDENLY FOG APPEARED ON MY FRONT MIRROR AND ALL WINDOWS ALSO SO I WAS NOT ABLE TO DRIVE.I OPENED MY WINDOWS BUT THERE WAS NOT VISIBILITY.I SOME HOW MANAGE TO REACH HOME.NEXT DAY I GAVE MY CAR FOR CHECK UP. THEY HANDED OVER MY CAR AFTER 3 DAYS.THE SAME DAY SAME PROBLEM HAD OCCURED AT SAME NIGHT.I COULDNT SEE ANYTHING AT ALL WINDOWS FOG WAS COLLECTED AND IN FRONT MIRROR FOG WAS COLLECTED .PLEASE TELL ME IF ANYTHING HAPPENS TO MEMBERS SITTING INSIDE THE CAR DUE TO THIS REASON WHO WILL BE RESPONSIBLE ??

Sir I booked a ciaz zdi on 19/3/15 at CM AUTO SALES CHANDIGARH at the advance of RS 21000 but I didn't purchased the car from them as their deal was not transparent they didn't filled the customer docket according to the commitments made verbally and didn't told me about the exchange bonus on old car with the new SALES the dealership committed the value of TWO LAC THIRTY FIVE THOUSAND FOR my old car with out telling me about the exchange bonus of RS 20000 offered by the Maruti Suzuki I up dated my self from net the dealership is not refunding my money and making sily excuse that boss is not comming hence no one is available to sign the cheque I filed my application almost twenty five days back approx as they committed me the refund in two working days

I am S. Monalisha Devi, ICAR, Fisheries Scientist by Profession, presently working in Port Blair, Andaman & Nicobar Island. I have purchased Maruti Suzuki SWIFT DZIRE VDI (2013, April). My car is in very good condition, till date I have not shown any sort of negligence towards my car, it may be during driving or maintenance work. I always go for on time servicing and not at all delay. I would say, I have kept my car at best condition since we are planning to keep for many years due to emotional attestment, being my first car I have purchase with my own money. On 06/04/2015 at 9.30 a.m I have given my car SWIFT DZIRE VDI Reg No. AN01H6176 for servicing regarding caliper greasing and link rod check as per suggestion from your Maruti Suzuki Agency House, Port Blair, Andaman & Nicobar Island. The Supervisor checked and told that I can take my car back on the same day during evening hours. But at 12 noon i got a call from Maruti Suzuki workshop that my car had a minor damage during servicing. I and my husband rushed to maruti workshop and I was shocked to see my car condition. GM (Service, Port Blair) told that car had fallen down from lift. For your information i am enclosing the letter/undertaking from Maruti Suzuki, Port Blair). He told that vehicle had slipped from lift and damage left side both doors, running board, front wind shield, front left pillar and left side mirror (total damage into pieces). I would say my car is completely damage out of negligence from Maruti workshop. From external view the car may get repair but is their any assurity about internal (engine or chasis) had not been damage because the car had fallen from a height. If not immediately there is no assurity about the problem in car that will arise in future. I have demand for a new car to Onwner/Proprietor Maruti Suzuki, Port Blair. We tried to solve the issue with him. But I cannot agree the condition he had kept in front o[censored]s (I and my husband). I have purchase my car at Rs. 6, 98, 443 with invoice No. VSL 13001067 dated 30.04.2013 of P. white colour, paying down payment of 1.5 lakh and rest of the amount through SBI Car loan Rakshavihar, Port Blair. My loan for 7 years amount is left with Rs. 4, 33, 417, completed 23 months of payment an EMI of Rs. 9400/- per month. Now Owner/Proprietor Mr. Nanda, Port Blair, Andaman & Nicobar Island told that he will provide with a new car by closing the loan amount that I am having right now, it will be clear by selling my old car and will go for new car loan. The loan will go for another 7 years and EMI of Approx Rs. 12, 000/- per month plus and extra money that I have to pay Rs. 60-70 thousand. I am really surprised. Here, I would say why should I pay for the damge that I have not done? I have not damage my car. What all happen is out of Maruti Suzuki Workshop negligence. Out of their negligence why should I pay???? For your kind information my car was in very good condition and now after this damage, they have given my car value Rs. 4.15 Lakh. No words to express my anger. I have already send my complaint to [protected]@maruti.co.in, [protected]@maruti.co.in on 8th april 2015. Its already 16days over no reply till date. I dont think my car wont create any problem in future after fallen down from height. So, we want a new car and let me clearify from my side that I am not at all ready to spend even a ruppee for the new car. I want justice from your side at earliest. Consider it as top most urgent. For your information Andaman & Nicobar Island receives heavy rainfall and its been started. I have gifted this car to my husband on his birthday (27th April) 2 years back, but I am really very sorry to say out of all this incident my husband has to travel by local bus. He was on board research vessel since 8th April and he will be back by 27th april morning on his birthday. He is coming after 20 days. But till now no solution came up. I was eagerly waiting for reply from Maruti New Delhi but still I am waiting. I have 2 small kids one is 3 years and other one 6months. Since they are kids frequently they will be sick now and then, at present I am taking them to clinic and hospitals hiring auto or using my 2 wheeler. I am unable to control my anger. Due to negligence from Maruti Workshop, Port Blair, my daughters, my husband and of course myself we are suffering. I want justice from your side at earliest. If the problem has not been solved at earliest. I will take this issue to Consumers Court.

Hai, My name is Prajith MM, I have a car with reg Number KA-51N-1759. Actually recently I have changed the owner name in RC. I would like to change the same name to Insurance also. Insurance renewal i have taken through Your dealers, but now they are asking the photos of the Car and all. My insurance till now not yet reached the renewal date. Why you required the photos, we are ready to submit our New RC, DL and Insurance copy. But still they required the photos of my car. My car is not with me now, it is in native and no one is there. So how can I proceed this procedure. Let help me out from this issue. If I taken directly from the insurence, they not required any photos and all, they required only the above mentioned Document. Thanks and Regard's Prajith MM prajith.[protected]@gmail.com. [protected]

Sir/ Madam, Myself Aasmohammad had purchaser one Alto 800 lxi no- DL3CCF 2369 from TR Sawhney motors Gokal puri on dated 31st march but I have not recrived registration certificate yet. I adked many times to the deler but not getting satisfectory reply. I need the registration certificate urgently because during driving I Hit the car and this car already repaired at service centre but they are asking registration certificate to return my car So kindly arrange my car registration certificate as soon as possible. Thanks and regards Aas mohammad Mob [protected]