Maruti Suzuki India Complaints & Reviews

Hi we have purchase maruti ciaz zxi plus on dated 18 march 2015. from Excel Autovista ( pvt ) ltd.navi mumbai. chassis no.132838 & engine no. 7080990.in name of Harish Textile Engineers pvt. ltd . The new ciaz is either used car or defective piece, How can new car have such serious problem and Dealer does not want to accept to it . i have told same to Dealer also they also kept the car for one day after they told me car is done you try...

I have purchased a new WagonR CNG on 05-Jun-2011 from your showroom but I am not happy with the car provided. It seems that its an Old Car. When I purcased the car it is having the below mentioned issues. Alignment & Balancing was not there CAR is making unecessary Noise The car ignition automatically stops after 1 or 2 Km While Applying breaks the break is making noise After 15 days I have given the CAR for first service with the above mentioned issues & all the issues was not sorted out. Still the below mentioned issues were there after handing the CAR back to me. CAR is making unecessary Noise The car ignition automatically stops after 1 or 2 Km While Applying breaks the break is making noise Power Window Socket is broken & this was also informed at the time of serivce. CAR AC not working even after paying charges for the same Then again I have given my CAR for 2nd Services with the above mentioned issues & still the same issues are there which are mentioned below. CAR is making unecessary Noise The car ignition automatically stops after 1 or 2 Km While Applying breaks the break is making noise It seems that this is not a new CAR which has been given to me. I am surprised to see such thing as it is for the first time happened to me. I am your loyal customer since ages as previously I was having Maruti 800, then I have purchased WagonR & currently I am owning Swift D-Zire & new WagonR. Also it is very difficult to give the CAR everytime for the same issues again & again. Details of my New WagonR is mentioned below. Reg. Dt: 09/06/2011 CH. No: MA3EWDE1S00284373 E. No: K10BNA4299401 Reg. No: DEL2CAN5191

Hi, I booked the Dezire 2015 (Zxi) from Maruti Dealer CM Auto Chandigarh on 29th April, while booking dealer confirm that it will take 10 days for delivery. But after 12 days while following up with dealer, they are not able to confirm delivery date. is this is the way Maruti Service there customers.

I booked a Maruthi Ertiga Diesel with Hercules Ltd. Franchise of Maruthi at Kallabalam, Trivandrum by transferring my Vagon R on 31st of March 2015. I paid the balance of amount of the True Value of Vaganor and completed all the financial dealings by the end of April 15. At my enquiry it is learned that Blue colour of the vehicle is not available and will take time for the allotment. I am a regular user of vehicle and I am using taxi for the last one and a half months due to the delay in getting my vehicle. I have been using Maruthi for the last 15 years as I have faith in Maruthi. But the Franchise of the Maruthi M/s Hercules Ltd. at Kallabalam, Trivandrum had cheated me. Hence I request to take immediate action for release of my vehicle and to compensate my travel expenses by the Hercules Ltd. Franchise of Maruthi at Kallabalam, Trivandrum.

DEFINITELY I AM GOING TO SUICIDE NO ONE RESPONDING FROM SERVICE CENTRE WORST CAR AND WORST SERVICE I HAD JUST SIX MONTHS COMPLETED EVERY MONTH I AM PAYING RS TEN THOUSAND FOR SERVICE SEE ONE MOTH BEFORE HEATER CORE FAILURE ON MY WHEN TRAVELLING I APPROACH AUTHORIZED SERIVE NEAR KARUR AND DINDIGUL THEY SAYTHEY DO NO ABOUT THAT AGAIN I APPROACHED COIMBATORE AADHI MARUTI WHERE I BOUGHT THEY TOLD THERE IS NO WARRANTY FOR THAT SO U HAVE TO DO ON YOUR OWN THEN PRIVATELY SERVICED FOR TEN THOUSAND RUPEES OK YESTERDAY BATTERY IS TOTALLY DEAD I ASKED THE COIMBATORE SERVICE THEY TOLD ME NO WARRANTY FOR THAT YOU HAVE TO CHANGE ON YOUR OWN SEE I EARNING LITTLE MONEY MONTHLY FOR THAT I HAVE TO PAY DUE FOR MY CAR I WANT TO CHANGE MY CAR BECAUSE ONLY SIX MONTH CAR PUSHING ME TO PAY TEN THOUSAND DAILY NO ONE RESPONDING I WANT CHANGE MY CAR NEED ANOTHER INSTEAD OF THIS

BRIEF REPAIR HISTORY OF VEHICLE NO. OR 02 BN 0725 AT JYOTE MOTORS (SX 4 ZDI). Purchased on 25/2/2011 from Jyote Motors, Bhubaneswar. 1. Last Paid Servicing at Jyote Motors, Bhubaneswar on[protected] at 40715 Kms, when tyre rotation and change of E.Oil etc was done. 2. On 19/10/2014 Left rear wheel of the Vehicle was found bubbling by the driver of a overtaking vehicle and it was seen that one stud is missing and one nut is also missing. Also rest of the nuts were loose. The repair was taken up in a private garage. 3. On 9-3-2015 due to defective engine sount Vehicle was taken to Jyote Motors (at 45500 kms), Bhubaneswar for repair and it was noted that, E.Oil is flowng in to Cooling System. Vehicle was braught back on[protected] 4. On[protected] the vechle stopped on the road and towed to Jyote Motors, Bhubaneswar on[protected] at 45681 kms for reapir. 5. On[protected] the vehicle was braught back after timing chain etec were replaced at 45730kms. 6. On[protected] at 47182kms again the Vehicle was sent to Jyote Motors, Bhubaneswar for clutch problem and the clutch assembly and cylinder was replaced. 7. On[protected] at 47658 the engine of the vehicle was found shaking and sent for repair as the Engine mounting were loose. 8. On[protected] the very next-day at 47683, the vehicle again started giving problem as the engine frequently stops while vehicle was on the move. Now it is opined that the high pressure fuel pump is not function. How can a fuel pumps start de-functioning at 47000 Kms, where it was perfect the day before. Having a look at the above history of repair it becomes evident about the negligence in the repair work done. It is also strange to find out that a manufacturing company like Maruti Suzuki sales this costly car whose timing needs replacement at just 45600 kms, clutch assembly need replacement at 47000 kms and finally the fuel injection pump replacement at just 47683 kms. I strongly suspect manipulation while repairing or the manufacturer provide components which are below standard. If the work is not taken up by the Maruti Suzuki Company to replace the defective parts, I shall be forced bring these facts to the notice of public (T) all social media. Arabinda Nath Mirtra, Owner- Maruti Suzuki SX 4 ZDI bearing No. OR 02 BN 0725. Phone No.[protected] E mail. [protected]@yahoo.com

Dear Sir,
I Narayan Chaudhary, given a CELEREO maruti Suzuki car in Bhiwandi Center SK Wheels Pvt Ltd on dated 30/04/2015 @ 1.43pm f attending a battery issue which is in Warranty. My vehicle no. is MH-04 GJ847, My Chassis No. 113584, Engine no. 1727848 & Battery no. 141213F1150(Panasonic). Reason for writing to you is that your service center SK Wheels Pvt Ltd is not attending the issue concerning the car at the earlier. please look into the matter and resolve my issue soon for an urgent.

Recently had a strange experience wherein my 6 months old 2000 kms done maruti swift vxi clutch got burnt suddenly in a remote place in a hill station... how could this happen for a brand new vehicle. How can we trust maruti n take vehicles to other places.. Please someone take this strictly n reply to me.

We booked MARUTI ERTIGA BEIGE COLOR ZDI - TOP END range on April 11th with KALYANI MOTORS - BANGALORE. KALYANI MOTORS are informing me that MARUTI HAS NOT DESPATCHED THE ORDERED CAR TILL TODAY. HOW LONG DOES IT TAKE TO DESPATCH ERTIGA ZDI - BEIGE COLOR from date of indent placed bv KAALYANI MOTORS, BANGALORE when can I get delivery of the car. Lot of people say MARUTI deliveries are always delayed. BOOKING ID SOB 15000095 and CUSTOMER...

i wish to inform you that on dated 08/05/2015, i get my swift zdi car service at Lovely Autos - Jalandhar. but after service, performance of car is very low and also come on very low average. I also im not satisfied with the bill heavy bill charged by the company. they charged 2301 rs as labour only for normal service which is very high as compared to other companies. My Car no. is PB32R5262. phone no. [protected]. Kindly take necessary action.

Dear sir, I had purchased a MARUTI alto lxi in 2008its lock system is not working and the vehicle is stopped, It is not such a part which can be damaged due to accident, it is life long part of a vehicle but is not functioning within 7 years and while going to service centre they advise to Dealer and delar demanding Rs 7000/- for changing the lock system and also taking advanceRs 4000/- and 8 days for bringing the lock from Gurgaon.it also donot come under Insurance company.It must be defective parts otherwise it could not be destroyed so quickly .so I demand replacement of the part free of cost

Dear sir, I have a zen car VX model since 2000, Before one month some one cutting my petrol hoast pipe parts no-89241M72F00 for stolen petrol, Sir As you know its very small parts but very essential for fueling, immediately I am Contacting your Authorised Distributor for Bhubaneswar UTKAL AUTO ENTERPRISER PVT LTD, For concern parts, They told me it will take 10 days, So I am pay Advance Cash for that, But After Several Follow up & Reminder, already goes 1 month, today they told me you wait anather 15 to 20 days if parts arise I will provide You. So this is request to you kindly arrange the parts & provide concern distributer for your reputation & Customer Satisfication. Thank's & Regards Ratikanta Panda Cell No-[protected] parts no-ZEN hoast fuel pipe no-89241M72F00

Dear Sir, I have purchased Ertiga ZXI in October, 2013 from Eakansh Wheels, Jagadhari Road, Tepla, Ambala Cantt. From the very beginning I found problem in various internal as well as knocking sounds and others. I have complained so many time to the dealer but my complaints remain unresolved. In the beginning of 2014, once a manager from Maruti Udyog called the vehicle and inspected at Eakansh Wheels, Industrial Area, Ambala City. After inspecting the vehicle for the entire day, he recommended the back seat replacement and it will take place at Eakansh Wheels, Tepla. After 10-12 days, I asked the Eakansh Wheels, Tepla in this matter, they have asked that each problem with the vehicle will be resolved here. I took the vehicle there for the job but after the entire day the result was zero. On[protected], I complained that the engine started giving sound two times( first time twin sounds and second single) while start moving the vehicle forward at the speed of 20 kmph aprox. I left the vehicle for 5-6 entire days (from 9 a.m. to 7 p.m.) but all the problems remain same. Once I left the vehicle for continuous 2 days at the dealer's workshop but nothing happened. On 24/3/15, the vehicle by picked up by the dealer and when I received the vehicle in the evening at around 7.00, there were harsh scratches on the front left side of the vehicle. I saw in the next morning and called the works manager Mr. Gurvinder Singh and he told me not to clean the vehicle and he will send some one to check. I told the works manager to provide me the alternate vehicle as this is not possible for me to stay without vehicle. He promised me that the next day he will send the vehicle and take Ertiga for the job including scratches repair. In the next morning a man from the dealer came to take the vehicke but without the alternate arrangement. He inspected the vehicle's scratches and was satisfied because the vehicle was not cleaned up and there was greace on the body of the vehicle. I shown him the excretions of white paint of scratches. I told him that without alternate arrangement, I can't send the vehicle. W.M. called him up and told for the next day. After that there was no information from the dealer as I have also called on the works manager's mobile but each time it was unanswered. Executives from Eakansh Wheels ranged up so many time asking about the satisfaction but do nothing in respect of customer service. I wanted to go to Consumer Court against the dealer but I first wanted to get the problem to Maruti Udyog's knowledge. I am sending you the scanned copies of various job cards in which I have mentioned the problems. You are requested to please resolve the issue at the earliest. Regards, Sandeep Gupta 225, Vikas Puri, P.O. Industrial Estate, AMBALA CANTT. Mob.[protected] e-mail : [protected]@yahoo.com [protected]@gmail.com

I have a Wagnor R LXI Duo Model car having Engine No.K10BN7113662, recently six month ago, there is a problem in the conversion (Gas- Petrol) switch which is not working, as a result the car was not able to run in LPG, although i visited several time to near by service centre i.e. Jyote Motor Sevice centre at CRP Square, Bhubaneswar, but it regret to say that there was no solution to my problem, as the particular Parts Number was printed wrong in the service manual (i.e. Sunlight Switch) and also in service station parts manual. After repeated reminder they did not sorted out the problem (the correct parts number was not found by the service centre) hence the complain. Kindly take immediate action . Regds, Gananath Pattanaik Mob No.[protected]

Sir I am constrained to draw your attention to the fact that i am absolutely dissatisfied with the three consecutive repairing services from Machino Techno Maruti Service Centre on Dargha Road after a car remmed into the rear of my car ( Swift Dezire/WB20Z 4845 ) on 24.04.2012. This led me to be frustrated with the ineffcient repairing work and futile waste of money even after putting my full trust on an esteemed brand of yours! Presently my car continues to have the same technical snag.Feeling quite helpless.as such, your immediate intervention is sought in this contex. Otherwise, i shall have no other way out but to take legal action. Regards, Alok Karmakar [protected] ( M )

I had booked maruthi vxi celerio on 3-11-14 paying rs 10000-saketh auto mobiles TUMKUR KARNATAKA STATE . I am working as branch manager in pragathi krishna gramin bank in thallak branch chellkere tq chitra durga dist karnataka state. Our pragathi krishna gramin bank had MOU in that it is stated rs 5000- wiil be reduced after reducing all discounts in that month for employees of our bank..MOU is between our bank and MARUTHI DEALER of THUMKUR, SHIMOGA and DAVANGERE OF KARANATAKA state . hence pl make arrangement to refund of rs 10000 and rs 5000- totalling to rs 15000- immediately SATEESHA HERLE mobile number - [protected] manager pragathi krishna garmin bank thallak I took delivery of vehicle on 21-3-15 copy of quotation attached.

[protected][protected][protected][protected] From: Bhaskar Ghosh Sent: ‎08-‎05-‎2015 17:53 To: nilanjana.[protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@maruti.co.in; rajiv.[protected]@maruti.co.in; partho.[protected]@maruti.co.in; tarun.[protected]@maruti.co.in; tapan.[protected]@maruti.co.in; sg.[protected]@maruti.co.in Cc: [protected]@dewarsgarage.com Subject: well paid for being 3 times loyal to the Marui stable Dear All, Treat this not as a complaint email but as the last that any customer that has gone through the harassment would send a Brand to put an end to the relationship. My 1st car was a Maruti 800 A/C with registration no DL9CM0468, 2nd car was a Maruti Wagon R Duo LXI with registration no WB02Y2912, 3rd car which I bought for my wife is a Maruti Alto 800 LXI (cannot recall as we took delivery of the vehicle on April 24, 2015) Since the time we booked the Alto 800, we had issues 1) The day we visited the dealer, we were told to make a down payment and we obliged. The representative came to my house and collected the cheque and part cash as down payment. She promised I would get a money receipt the next day. 2) And then it started. I had to make 10 calls to the dealer and then after almost a week someone came and delivered it at my office. 3) Then the SBI bank started calling me saying that they cannot issue the loan as my CIBIL score was low. Although this was made amply clear to the dealer’s sales representative that the CIBIL score was low for a 10 year old credit card issue and that I hold very good loans with SBI and have closed two old loans with them even before its tenure. Finally when I called the general manager at the dealers end and wanted to cancel my booking they got into action and started handling the bank. 4) Then it came to insurance. I was initially told by the dealer that I will have to chose the insurance when maruti insurance calls me. I opted for national insurance. However the very next day (read the below emails) I get a call from the dealer and a lady arm twists me to go for New India Assurance stating that the dealership has a tie up with them and they will not be able to provide me any assistance if my car meets with an accident and the insurance is under National Insurance. 5) I wanted a “new frost blue” however the dealer said that the colour was discontinued by maruti and offered us “granite grey”. I checked with the same dealer but at a different branch location and found they had the colour but the car was of February month. As the General Manager at the dealer said that they do not sell old vehicle, I believed in him and gave up our likeness for “frost blue” and took the “granite grey” instead. 6) However on the day of the delivery I found that the Chassis No. showed the car was of January make. I gave a gasp and told myself to just let it go. 7) I had paid the dealer for under chasis rust paint and side and bumper guards. The guards were fitted well but the paint was still wet and it peeled of where I tried to check it if it was dried. 8) And then the last thing happened which I guess would have made anyone feel like he wished a bomb just fell on the dealer showroom – THE CAR WOULD NOT START. When I approached the people standing around they behaved as if that was very normal with new cars being delivered. They said “new car Sir!, no fuel, we have just put 1ltr and given a coupon to you of 4ltr. You need to shake the car. And then they did it. Shook the car and started it”. However when I tried to start again, it would not start. I was there with my WIFE and 2& ½ year old daughter to experience taking the delivery of a new car. We reached the dealership at 11am and when we finally left them it was beyond 1:30PM. May daughter had skipped her lunch. As for us, we could have passed lunch but not the pain that we were going through then. I called up Maruti and lodged a complaint no.”[protected]” which till date has not been answered. Finally I approached the General Manager. He was talking to someone on the phone and almost gave me a wave with his hand as if to say “I am busy”. Then after some time we heard him come out of the room and shout to someone “ why can’t someone start that car…dhakka do aur start karo”. So that is what I was buying from Maruti and that is what Maruti sells through those General Managers of Dealers like Dewars Garage at Salt Lake, Sector-V. 9) Finally they pushed and started the car and took it to some place and made us wait for another 40mins. When it was finally handed over to us I almost felt like someone just raped my new car and was now handing over the keys to me. I drove it home and thought things would rest. And then out of my experience of driving and managing my car well over the last 10 years and more, that I felt I heard a strange sound “like friction from steel” from the engine. I took it to a maruti service point where I usually visit and know the people around. I got it checked and Yes there was some issue and he said he would take a look at it during the 1st service. My 4th Car will not be a Maruti. For me it’s now the worst brand on earth now. Goodbye Bhaskar Ghosh From: Bhaskar Ghosh [mailto:[protected]@gmail.com] Sent: Friday, April 17, 2015 5:43 PM To: [protected]@dewarsgarage.com; nilanjana.[protected]@mibpl.co.in; [protected]@mibpl.co.in Subject: Fwd: FW: insurance issue Thanks. However your executive clearly called me in the morning from the ph no. mentioned below and insisted I do not go for NIC. She referred to another insurance policy which like NIC is a govt. one. If it wasn’t United India Insurance, then it was New India Assurance. The point is that she referred to some other govt insuance co. and made it very clear to me that “this was for my own good”. That Dewars will not be able to service claims against NIC policy. I really repent the day I walked into Dewars Garage, Salt Lake. This is my 3rd Maruti Car. The 2nd was bought from your showroom at Topsia and I did not face any issue. However from your salt lake showroom, I have had problems on “commitment”, “servicing” from day 1. In any case I guess I have no choice but to put up with you now that the financial transactions are complete. Thanks. From: Sarojini Sengupta [mailto:[protected]@dewarsgarage.com] Sent: Friday, April 17, 2015 5:27 PM To: Bhaskar Ghosh Cc: nilanjana.[protected]@mibpl.co.in; [protected]@mibpl.co.in Subject: RE: insurance issue Dear Sir, Dewar’s Garage Ltd being a Maruti Suzuki India Ltd Dealer works under the Maruti Insurance Banner where there are 6 Insurance Companies and United India Assurance is not one of them. We do not have a tie up with United India Assurance. I deeply regret any inconvenience caused to you while insuring your New Alto 800 car through Dewar’s Garage Ltd. And we would be happy to insure your car through National Insurance Company Ltd under Maruti Insurance Banner and the same has also been logged in and issued through National Insurance. Kindly accept my sincere apologies. Thanking you Yours sincerely Sarojini Sengupta Sr GM Insurance Dewars Garage Ltd From: Bhaskar Ghosh Sent: 17 April 2015 13:32 To: [protected]@mibpl.co.in; [protected]@dewarsgarage.com Cc: nilanjana.[protected]@mibpl.co.in Subject: RE: insurance issue I do not need an insurance policy. Please clarify on the points asked. Hope I shall not have the need to further escalate this. Regards Bhaskar Ghosh From: [protected]@mibpl.co.in [mailto:[protected]@mibpl.co.in] Sent: Friday, April 17, 2015 1:27 PM To: [protected]@dewarsgarage.com Cc: Bhaskar Ghosh; nilanjana.[protected]@mibpl.co.in Subject: FW: insurance issue Importance: High Dear Ma’am, As discussed please refer to the trail mail and look into this matter. Insurance detail is as below: Insurance Details Policy No [protected] Policy Issue Date 17-Apr-2015 Policy Inception Date 17-Apr-2015 Policy Expiry Date 16-Apr-2016 Insurance Company National Insurance Company Limited Customer Details Client Type Individual Insured Name MR BHASKAR GHOSH Insured Dealer DEWARS GARAGE, KOLKATA Dealer Address DEWARS GARAGE Y9, BLOCK EP, SECTOR V, KOLKATA Vehicle Details Vehicle SubModel Alto800 Lxi / MARUTI ALTO 800 LXI BS IV Vehicle IDV(% of Ex-Showroom price) [protected]%) Year of Manufacturing 2015 Registration No. Engine No 5376205 Chassis No 593112 Cubic Capacity 796 Color Description MET.GRANITE GREY Seating Capacity 5 Vehicle Sale Date 17-Apr-2015 Vehicle Hypothecation STATE BANK OF INDIA Regards, Team Maruti Insurance Call us:[protected]Prefix 011/022/033/044) E-mail us: [protected]@mibpl.co.in [protected][protected][protected][protected] From: Bhaskar Ghosh Sent: 17 April 2015 11:55 To: HO/Support, (MINS); HO/E/Webcontact, (CRM); [protected]@dewarsgarage.com; [protected]@dewarsgarage.com; [protected]@gmail.com Subject: insurance issue Importance: High Dear All at Maruti & Dewars, I just received a call from a lady from Dewars Garage – ph no. “[protected]” saying that I should opt for “United India Insurance” and not “National Insurance” as Dewars does not have a tie-up with NIC and they shall not be able to help me with an Insurance claim if it ever arises. I would request a clarification on the above from either Maruti or Dewars as a reply to this email. Till such time please put a hold onto the issuance of the policy. Regards, Bhaskar Ghosh From: Bhaskar Ghosh Sent: Thursday, April 16, 2015 7:30 PM To: [protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@dewarsgarage.com; [protected]@dewarsgarage.com; [protected]@gmail.com Subject: RE: Only National Insurance policy pls Forwarding once again [protected][protected][protected][protected] From: Bhaskar Ghosh Sent:[protected]:26 To: [protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@@gmail.com; [protected]@dewarsgarage.com; [protected]@dewarsgarage.com Subject: Only National Insurance policy pls Dear All at Maruti & Dewar's Garage Pls note that I got a call from maruti insurance and I have confirmed the option for having my car (Alto 800 lxi granite grey chassis no.593112, engine no.5376205) insurance under National Insurance only. Any other insurance company will not be accepted. Regards, Bhaskar Ghosh [protected] AD148, Salt Lake, Sector-1, Kolkata [protected][protected][protected][protected] From: Bhaskar Ghosh Sent: ‎08-‎05-‎2015 17:53 To: nilanjana.[protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@maruti.co.in; rajiv.[protected]@maruti.co.in; partho.[protected]@maruti.co.in; tarun.[protected]@maruti.co.in; tapan.[protected]@maruti.co.in; sg.[protected]@maruti.co.in Cc: [protected]@dewarsgarage.com Subject: well paid for being 3 times loyal to the Marui stable Dear All, Treat this not as a complaint email but as the last that any customer that has gone through the harassment would send a Brand to put an end to the relationship. My 1st car was a Maruti 800 A/C with registration no DL9CM0468, 2nd car was a Maruti Wagon R Duo LXI with registration no WB02Y2912, 3rd car which I bought for my wife is a Maruti Alto 800 LXI (cannot recall as we took delivery of the vehicle on April 24, 2015) Since the time we booked the Alto 800, we had issues 1) The day we visited the dealer, we were told to make a down payment and we obliged. The representative came to my house and collected the cheque and part cash as down payment. She promised I would get a money receipt the next day. 2) And then it started. I had to make 10 calls to the dealer and then after almost a week someone came and delivered it at my office. 3) Then the SBI bank started calling me saying that they cannot issue the loan as my CIBIL score was low. Although this was made amply clear to the dealer’s sales representative that the CIBIL score was low for a 10 year old credit card issue and that I hold very good loans with SBI and have closed two old loans with them even before its tenure. Finally when I called the general manager at the dealers end and wanted to cancel my booking they got into action and started handling the bank. 4) Then it came to insurance. I was initially told by the dealer that I will have to chose the insurance when maruti insurance calls me. I opted for national insurance. However the very next day (read the below emails) I get a call from the dealer and a lady arm twists me to go for New India Assurance stating that the dealership has a tie up with them and they will not be able to provide me any assistance if my car meets with an accident and the insurance is under National Insurance. 5) I wanted a “new frost blue” however the dealer said that the colour was discontinued by maruti and offered us “granite grey”. I checked with the same dealer but at a different branch location and found they had the colour but the car was of February month. As the General Manager at the dealer said that they do not sell old vehicle, I believed in him and gave up our likeness for “frost blue” and took the “granite grey” instead. 6) However on the day of the delivery I found that the Chassis No. showed the car was of January make. I gave a gasp and told myself to just let it go. 7) I had paid the dealer for under chasis rust paint and side and bumper guards. The guards were fitted well but the paint was still wet and it peeled of where I tried to check it if it was dried. 8) And then the last thing happened which I guess would have made anyone feel like he wished a bomb just fell on the dealer showroom – THE CAR WOULD NOT START. When I approached the people standing around they behaved as if that was very normal with new cars being delivered. They said “new car Sir!, no fuel, we have just put 1ltr and given a coupon to you of 4ltr. You need to shake the car. And then they did it. Shook the car and started it”. However when I tried to start again, it would not start. I was there with my WIFE and 2& ½ year old daughter to experience taking the delivery of a new car. We reached the dealership at 11am and when we finally left them it was beyond 1:30PM. May daughter had skipped her lunch. As for us, we could have passed lunch but not the pain that we were going through then. I called up Maruti and lodged a complaint no.”[protected]” which till date has not been answered. Finally I approached the General Manager. He was talking to someone on the phone and almost gave me a wave with his hand as if to say “I am busy”. Then after some time we heard him come out of the room and shout to someone “ why can’t someone start that car…dhakka do aur start karo”. So that is what I was buying from Maruti and that is what Maruti sells through those General Managers of Dealers like Dewars Garage at Salt Lake, Sector-V. 9) Finally they pushed and started the car and took it to some place and made us wait for another 40mins. When it was finally handed over to us I almost felt like someone just raped my new car and was now handing over the keys to me. I drove it home and thought things would rest. And then out of my experience of driving and managing my car well over the last 10 years and more, that I felt I heard a strange sound “like friction from steel” from the engine. I took it to a maruti service point where I usually visit and know the people around. I got it checked and Yes there was some issue and he said he would take a look at it during the 1st service. My 4th Car will not be a Maruti. For me it’s now the worst brand on earth now. Goodbye Bhaskar Ghosh From: Bhaskar Ghosh [mailto:[protected]@gmail.com] Sent: Friday, April 17, 2015 5:43 PM To: [protected]@dewarsgarage.com; nilanjana.[protected]@mibpl.co.in; [protected]@mibpl.co.in Subject: Fwd: FW: insurance issue Thanks. However your executive clearly called me in the morning from the ph no. mentioned below and insisted I do not go for NIC. She referred to another insurance policy which like NIC is a govt. one. If it wasn’t United India Insurance, then it was New India Assurance. The point is that she referred to some other govt insuance co. and made it very clear to me that “this was for my own good”. That Dewars will not be able to service claims against NIC policy. I really repent the day I walked into Dewars Garage, Salt Lake. This is my 3rd Maruti Car. The 2nd was bought from your showroom at Topsia and I did not face any issue. However from your salt lake showroom, I have had problems on “commitment”, “servicing” from day 1. In any case I guess I have no choice but to put up with you now that the financial transactions are complete. Thanks. From: Sarojini Sengupta [mailto:[protected]@dewarsgarage.com] Sent: Friday, April 17, 2015 5:27 PM To: Bhaskar Ghosh Cc: nilanjana.[protected]@mibpl.co.in; [protected]@mibpl.co.in Subject: RE: insurance issue Dear Sir, Dewar’s Garage Ltd being a Maruti Suzuki India Ltd Dealer works under the Maruti Insurance Banner where there are 6 Insurance Companies and United India Assurance is not one of them. We do not have a tie up with United India Assurance. I deeply regret any inconvenience caused to you while insuring your New Alto 800 car through Dewar’s Garage Ltd. And we would be happy to insure your car through National Insurance Company Ltd under Maruti Insurance Banner and the same has also been logged in and issued through National Insurance. Kindly accept my sincere apologies. Thanking you Yours sincerely Sarojini Sengupta Sr GM Insurance Dewars Garage Ltd From: Bhaskar Ghosh Sent: 17 April 2015 13:32 To: [protected]@mibpl.co.in; [protected]@dewarsgarage.com Cc: nilanjana.[protected]@mibpl.co.in Subject: RE: insurance issue I do not need an insurance policy. Please clarify on the points asked. Hope I shall not have the need to further escalate this. Regards Bhaskar Ghosh From: [protected]@mibpl.co.in [mailto:[protected]@mibpl.co.in] Sent: Friday, April 17, 2015 1:27 PM To: [protected]@dewarsgarage.com Cc: Bhaskar Ghosh; nilanjana.[protected]@mibpl.co.in Subject: FW: insurance issue Importance: High Dear Ma’am, As discussed please refer to the trail mail and look into this matter. Insurance detail is as below: Insurance Details Policy No [protected] Policy Issue Date 17-Apr-2015 Policy Inception Date 17-Apr-2015 Policy Expiry Date 16-Apr-2016 Insurance Company National Insurance Company Limited Customer Details Client Type Individual Insured Name MR BHASKAR GHOSH Insured Dealer DEWARS GARAGE, KOLKATA Dealer Address DEWARS GARAGE Y9, BLOCK EP, SECTOR V, KOLKATA Vehicle Details Vehicle SubModel Alto800 Lxi / MARUTI ALTO 800 LXI BS IV Vehicle IDV(% of Ex-Showroom price) [protected]%) Year of Manufacturing 2015 Registration No. Engine No 5376205 Chassis No 593112 Cubic Capacity 796 Color Description MET.GRANITE GREY Seating Capacity 5 Vehicle Sale Date 17-Apr-2015 Vehicle Hypothecation STATE BANK OF INDIA Regards, Team Maruti Insurance Call us:[protected]Prefix 011/022/033/044) E-mail us: [protected]@mibpl.co.in [protected][protected][protected][protected] From: Bhaskar Ghosh Sent: 17 April 2015 11:55 To: HO/Support, (MINS); HO/E/Webcontact, (CRM); [protected]@dewarsgarage.com; [protected]@dewarsgarage.com; [protected]@gmail.com Subject: insurance issue Importance: High Dear All at Maruti & Dewars, I just received a call from a lady from Dewars Garage – ph no. “[protected]” saying that I should opt for “United India Insurance” and not “National Insurance” as Dewars does not have a tie-up with NIC and they shall not be able to help me with an Insurance claim if it ever arises. I would request a clarification on the above from either Maruti or Dewars as a reply to this email. Till such time please put a hold onto the issuance of the policy. Regards, Bhaskar Ghosh From: Bhaskar Ghosh Sent: Thursday, April 16, 2015 7:30 PM To: [protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@dewarsgarage.com; [protected]@dewarsgarage.com; [protected]@gmail.com Subject: RE: Only National Insurance policy pls Forwarding once again [protected][protected][protected][protected] From: Bhaskar Ghosh Sent:[protected]:26 To: [protected]@mibpl.co.in; [protected]@maruti.co.in; [protected]@@gmail.com; [protected]@dewarsgarage.com; [protected]@dewarsgarage.com Subject: Only National Insurance policy pls Dear All at Maruti & Dewar's Garage Pls note that I got a call from maruti insurance and I have confirmed the option for having my car (Alto 800 lxi granite grey chassis no.593112, engine no.5376205) insurance under National Insurance only. Any other insurance company will not be accepted. Regards, Bhaskar Ghosh [protected] AD148, Salt Lake, Sector-1, Kolkata

This is to bring to your notice that the Magic Auto Pvt. Ltd. Near Marbel Market in Darwka, Sec-20, New Delhi is charging more that MRP of the product i.e on Maruti Suzuki Geniuen Accessories, and after complaint also they are not ready to accept their fault, service are really pathetic at mentioned maruti suzuki dealer and to be true they don't know how to behave with a customer, when they are at fault, as per me this is a very serious issue which can lead to business loss for you as an company, if your dealer are providing this kind of services t the customers. On a very serious note i will file a complaint in consumer court if you guys are not able to resolve my problem. Shalendra [protected]@gmail.com [protected]

main apni car tin deen se t r swahny waorkshop pe derakhi hai jiski abhi tak service nahi ki hai or muje khaphi parsani ho rahi hai muje 30 se 40km daily safar karta ho or waha custmer ki bhi sunwai nahi hai meri car no DL3CCC5413 PH NO [protected]

Dear All We are Informing and Requesting to You We was Purchased the new Swift ZDI Diesel Model Car 7 month Ago and Now car has used 17000km but mileage is giving 17km per Ltr. Many type we complained to LMJ Serviced Barmer and Jodhpur But They are Not Giving us Good Response and Not Solve the Problem So I Requesting to you hardly please solve this problem as soon as possible (RJ04-UA-8972) SWIFT ZDI Regards Jaspal Singh Near PHED Laxmi Nagar BArmer Rajasthan Mob- [protected]