Maruti Suzuki India Complaints & Reviews

I have booked a celerio ZXI colour m Grey on 14.04.2015 on exchange of my Alto 800 thru your sales representative of Seva Automotive Nagpur. Initial booking amt was paid on 14.4.15. At the time of booking it was promised to deliver the vehicle by end of first week of May-15. On 7-8 May I have contacted sales representative asked him to tell me the position within a day or two and also requested him for early delivery of vehicle. From 8may onwards I have not received any communication or phone call atleast from your sales representative concerned till writing of this complaint at evening of 18.5.15. So no other alternative remained with me to tell my grievance to you thru complaint. Please advise me in the matter to decide me further in the matter. My name is B S Phadke, e-, mail is [protected]@yahoo.com and mobile no is [protected]

dear sir, i have purchased a swift dezire vxi car from modren automobile panchkula(Haryana) Mr. Punit was sales person. i have submitted full payment then we received car from outlet. salesman promised us to give car cover time of delivery sale person said body cover is out of stock. we make so many rounds to modren outlet after it. but they make so much excuse. still now we did'nt received it . i have already two swift dezire one is HR-03N-3164 other is HR-03S 4130 we have established business. we oftenly purchased cars. mostly Maruti suzuki. again i wanna purchased Maruti Ciaz.. but due to your marketing sales executive we are not able to make nd build up our mind to purchase Maruti suzuki car...CIAZ so please take necessary action towards my complaint, and provide us our commitment acessories.

sir/madam my complaint is regarding Maruti Alto 800. i purchase my car on 24.09.14 from My Car Showroom Rajendra Nagar. Approximately 7 and 1/2 month ago there is some problem with coolant. i droped my maruti 800 to My Car Work Shop, 71/1/2 Hukmakhadi, Rajendra Nagar. From the day 1st i have problem with average also now i am facing this coolant problem besides of all this the workshop didn't call me before opening of my maruti 800. today when i reached My car Workshop than i see that my car is totally open condition. desh board, gear box and other all parts in open position. they didn't call me before of that my question is that this is new car than what the problem is with coolant... i never ever trust such type of things by maruti company..

I purchased a Red colour Swift Vxi on 13 april 2015 from premsons motors, ranchi Jharkhand. They provided me with extremely poor service. My vehicle was not properly checked before delivering it to me, as it had some issues with left side window, which i got fixed in deogarh. secondly i was not provided with the delivery receipt and other papers for at least a week, that too after so much of request. Now again, premson motors is delaying my permanent registration by saying that there were few mistakes in the papers submitted at RTO. My temporary registration has already expired and now i am unable to use my vehicle. Premson Motors is asking me for extra 1200 rupees for getting a new temporary registration.

Dear Sir's, I have a Maruti Alto 800 (Lxi) & Vehicle No. MP09-CN-0230 in Indore, My Car is running from 2013 and it has been many time i told OCEAN MOTORS and given then in written also about my RUSTED DRIVER & CO-DRIVER SEAT & SLIDER & SECOND ROW SEAT BELT NOT WORKING. As there are safety item so I am worried about me and my family safety. Every time Ocean Motors only gave surety of solving problem only but did nothing, and don't know. And don't know how Maruti ignore this things & compromise with Customer Safety Hoping some quick response will be taken in solving my problem. Thanks & Regards Dhiraj Suryawanshi +91-[protected] [protected]@yahoo.com

I had booked Maruti Suzuki Swift on 4th April'15 by paying a booking amount of Rs 21000/-. S K Wheel, the dealer in Andheri West Mumbai had committed to had over the car in 4 - 6 weeks. Since 4th May'15 i have been taking a followup on the status of my car. on 9th May'15 Mr Gopal (of the there agents) said my car would reach them by 12th May'15. on 13th i had called him to take an update, he said the car has not come and i should give him sometime to find out the details. He never called back. On 16th May when i called him, he said the car has not come in fact it is not manufactured as well. Then he connected me to his senior Mr Ajay and lied in front of him that 'he never said my car would reach between 10th and 12th May'. As per Mr Ajay, he does not know when would my car come. These people also tried to sell the higher version of the car to me by saying, because my car is delayed i should buy higher version which is readily available. S K wheels have cheated me, taken the booking amount even when they did not have the model. They have harassed me mentally.

Dear Team In continuation to our telephonic discussion since May 05th, 2015 post the accident of my car HR01X2040 near Sirhind (Punjab), wherein in emergency i have to park my accidentalvechical at Om Motors at Ambala Cantt (Haryana), wherein the claim has been intimated byOm motors. But because of some mishappeningin family of Om Motorsthe shop ofOm motors remained closed on May 6th, 2015 and hence i have picked up the vehicle in presence of Mr rajeev (Om Motors owner) to Ekansh Wheels -Saha (Ambala Cantt) on May 07th, 2015 for the faster repair of the vehicle. The vehicle (Wagon-R HR01X2040) has been handed over to Ekansh wheels on May 7th, 2015 but till today the Ekansh is unable to intimate the claim in their system because of the pop message quoted " Claim already eneterd on the date of accident", whichi assume might be because ofthe claim intimated by Om Motors. Pls confirm that the claim intimated by Om Motors has been deleted from your side or not. So that claim intimation can be done by Ekansh wheels so that the work can be intiated faster. Requested to pls confirm the same asap, as its already too delayed. Thanks ®ards Samir Talwar Mob:[protected]

I have purchased alto 800 from Mandovi showroom kushalnagar car is hypothecated to SBM bank. it was dealers responsibility to register the vehicle so vehicle got registered through the dealer but iam not getting B extract form to submit to bank. when I contacted showroom regarding this their response was unsatisfactory.

I have purchase a new maruti suzuki alto 800 model from maruti authorized showroom on 06/01/2014 No HR 19H 6800 But car ac is not working since feb 2015 and car is making loud noise and car is not in position of run. i make may time visit and telephonic conversion with Company authorized centre at charkhi dadri But problem has not resole, they only do harassment with customer. I have waste a lot of time but they are purely negligent I dont accept such a bad service from the such a big car manufacturing Maruti Suzuki.. I am practicing chartered accountant and use the car for personally only. but i am very pained to purchase this car. Sir you are now requested to please look in this matter and solve as soon as possible

I have purchased a maruti alto k 10 on 21 st march. travelled 6000 km, completed2 service.but mileage is about 14-15 kmpl.but maruti giving commitments of 24.7 kmpl.service stations are saying it's automatic we can't do nothing. maruti is cheating costomers making false commitment.Please do the need ful as soon as possible.contact: [protected].

Sir, I I had purchased my MARUTI RITZ ZXI BS IV in the year 2010 from your dealer POPULAR UTOMOBILES, near civil station CALICUT.I have been regularly getting it serviced from their workshop at POPULAR VEHICLES AND SERVICES LTD, BEHIND MIMS, , Govindapuram, CALICUT. I find that there is some serious complaint with its ABS functioning.First time they changed its sensors a few months month back and I had to shell out a sizable amount of money for the same . .But the same complaint persists and when i asked them to check this complaint, they once again said the sensors have to be changed.They also informed me that the sensors have come from their factory and it will take some time. But inspite of following up with their service staff i have not got any positive response from their side.I am a bit depressed and disatisfied with their service and wish to sell of my MARUTI once and for all for good. As a last resort i wish to bring this problem to your notice. Expecting a favourable reply at the earliest. Regards BINDU RAJAN, 1-D, SIVADAM, P.V.S.TOWER, P.V.SAMI ROAD, CHALAPPURAM POST CALICUT 673002 PHONE: [protected].

I have a Maruti Swife Dezire ZDI number HR- 10V-0038. I have servicing my car from Jagmohan Motors, Sonipat. The facility provided by the dealer is very poor. There are many errors in servicing. Kindly do the needful and ordered to service provider to recheck the car and resolve all the problems Contact No. [protected] Email- [protected]@gmail.com

I possessed a SX4 ZDI car bearing No. OR-02-BN-0725 purchased on[protected] from Jyote Motors, Bhubaneswar. Even though 4 years and 2 months have passed from the date of purchase the Vehicle has 0only covered 47600 kms driven by the owner himself. But in the meanwhile the following major components of the vehicle has to be changed > 1. Timing chain replaced on[protected] at 45681 kms. 2. Then clutch plates and the cylinder was changed at 47147 kms on[protected]. 3. Now the vehicle is in the Jyote Motor Garage with the High Presure Inject pump defect. I am of the Opinion that your company do not have proper check or quality control. Otherwise how the timing system will need replacement at 45000 kmsand the pump needs replacement at 47000 kms. In this connection I request you to replace the defective pump set at the company cost as the pump must have some manufacturing defect and the vehicle has only covered 47000 kms. I also have strong reason to suspect manipulation in the whole process. If proper steps are not taken I shall be forced to move to the consumer forum and put my opinion about your company in all social sites. Arabinda Nath Mitra, Bhubaneswar-14, Mobile No. [protected] E Mail- [protected]@yahoo.com

I had been to mart authorised service station in mysore by its dealer name friendly motors. But services to me was denied by one Mr srinivas he gives reasons that previous service was not done by him/ company. But I was, not claiming any warranty on spare parts I told him to do the nedfull. Then same complaints where attended with other dealer in mysore pls take actions against friendly motors mysore thank you

ON AUGUST 2014 I HAVE BOOKED ALTO K10 THROUGH UR SALES EXECUTIVE NAMELY FAROOQ BHAT. AND HE TOLD ME THAT INCLUDING EXCHANGE BONUS YOU WILL GET 54000/- SCHEME THROUGH COMPANY. ON 28 th AUGUST 2014 I GAVE HIM A DEMANND DRAFT OF RS. 2650000/ . THROUGH JK BANK NEW COLONY SOPORE JAMMU AND KASHMIR. AND AT THAT TIME HE MADE A PROMISE WITH ME THAT YOU WILL GET YOUR CAR WITHIN TWO DAYS . BUT NOT GIVEN IN TWO DAYS . ON 31 OF AUGUST 2014 I TOLD HIM IF I WILL GET CAR TODAY THEN OK I NOT THEN PLEASE CANCEL MY DRAFT AND RETURN MY PAYMENT.BUT HE PROMISED WITH ME AGAIN THAT U JUST WAIT TWO DAYS MORE AND U WILL GET UR CAR AND YOU WILL GET THE SAME SCHEME THROUGH COMPANY. BUT ALL IN VAIN . I GOT MY CAR IN 24 SEPTEMBER 2014 BY THE SCHENE OF 42000/ ONLY INCLUDING EXCHANGE BONUS. I WENT THERE ALOT OF TIMES BUT ALL THE THE TIME THEY IGNORNED MY COMPLAINT . THEYHAVE NOT GIVEN THE FULL RESPONCE OF THE SAME. AND THE CAR WHICH THEY GAVE TO ME IS DEFECTED . MILEAGE PROBLEM, MAKES NOISE AND IN SOME PLACES THE PARTS ARE DEMAGED . PLEASE LOOK INTO MY COMPLAINT SERIOUSLY REGARDS SALAM UDDIN PEER S/O GH. RASOOL PEER R/O TUJAR SHAREEF TEH SOPORE DIST BARAMULLA JAMMMU AND KASHMIR 193210

DEAR SIR/MADAM, I HAVE PURCHASED ALTO K10 AUTOMATIC AND AGAINST THEIR CLAIM OF AROUND 24.7 KMPL I AM GETTING ONLY 11.7 KMPL MILEAGE. I CONTACTED LOCAL DEALER KATARIA BUT THEY HAVE DONE NOTHING SATISFACTORILY. PLEASE DO SOMETHING SO THAT WE CANNOT FEEL CHEATED. PRATIKSHA JHA [protected]

I have handed over my car No. RJ13 C 8091 to Vipul Motors Tonk Road, Jaipur on 31.12.2014 in true value but till date my vehicle is running in my name more over the insurance is still not transfered which is going to expire in near future.

I purchased alto800 LXI in chennai and gave it for 1st free service at CARS INDIA Ambattur Chennai on 24 march 2015 on receiving my car for free service i got a call from that office asking if i wanted to do under body chassis coating to prevent rusting and was advised its highly recommended by MrVenkatesan k who is the service advisor for my car after one day i got my car delivered from service saying all free service and under body coating is over i paid Rs3020 BILL NO BR14026937 for the same on recieving the car i found it was not even properly cleaned inside and outside i complained the same to the CARS INDIA ambattur branch but no action has been taken thus far The other shocking part is two days ago I gave my car for waterservice outside and when they raised the car for cleaning i was taken aback to find that only half of the chassis was painted and the rear wheel was completely not painted I immediately called CARS INDIA Ambattur and gave a complaint and the service advisor venkatesan k kept insisting that in some cars we dont paint the back wheel later he told me to send the car for evaluation and told me he will re paint it for me This is very painful to note that maruti suzuki is cheating customers like this your brand line is caring for customers please note that CARZ INDIA is changing it to cheating customers What if it was left unnoticed how will the customers know if the body is painted or not how many innocent customers have they cheated how is to account for this mistake simply saying sorry and repainting does not solve the issue the response to calls attended in CARS INDIA Ambattur is also very bad the people who attand the calls are not polite and we have to repeat the same line ten time for them to understand I am writing to you in the hope that some action be taken awaiting your reply i have also posted this in all the social media and to all my contacts on whats app stating the please dont go to CARS INDIA or maruti they are cheating

I had percheased one Maruti Swift VXI, delivered on 10.06.2014. As per their record, I had deposited Rs.3, 500.00 excess and for which I am pressing for refund but for more than 11 months I have not received the same. Please use your good office and get me the refund. My details as under : Name :Malay Kumar Ganguly Registration No. BR1-CB-3828 Delivery Date 10.06.2014 Make Maruti Swift VXI Any more information needed, may contact on my mail ID <[protected]@gmail.com> & Mobile No.[protected] Malay Kumar Ganguly

I have had a recent problem with my RITZ Vdi, a 2012 model, purchased on 31.03.2013. I took delivery on 09.05.2015. It has logged 42000 Km so far. Though it did not give me any trouble for 2 years, it started giving some, the moment the warranty got over, as if on cue. Around the 3rd week of April, the car refused to start in the morning though the starter and battery seemed to be strong. After four hours when my driver starting it again, it started. I took it to the nearest authorized workshop SPECTRA MOTORS at Ghatla, Chembur, Mumbai and got the electrical scan done. NO PROBLEM... they said. On 08.05.2015 while the car was running it started stalling a bit.Later after about half an hour, I stopped for about 10 minutes. Thereafter the car refused to start... SAME PROBLEM. I took the car again to the authorized workshop in Chembur. It is now five /six days and they have not been able to get at the problem... the guess is Electrical OR EMC OR the battery... they are not sure... In this age of scans and advanced technology MARUTI cannot solve a problem... let alone in hours ...but DAYS...so far SIX DAYS. What is lacking in the staff is conviction and importance of the customer's time. A CUSTOMER is no longer important. When you visit the workshop...you feel as if you are guilty of buying a MARUTI. You do not see the staff any urgency or care in any of the Authorized Care Centres. I have been visiting the workshop every day only to be told that the work is in process and they would call back in the evening on the status. NO CALLS...NO URGENCY... THE CUSTOMER BE DAMNED. I have NO OPTION but to take this indifference on the part of the workshop... Either the workshop is understaffed or they are following a TYPICAL INDIAN CULTURE of indifference. Why does it six days to solve a problem and get the spares. Now that the Sale Bill is dated 31.03.2013 and the delivery given on 09.05.2015... I wonder whether it will be under warranty, as I had brought the problem up to their notice, around third week of April 2013. GOD alone knows the working of MARUTI...