Maruti Suzuki India Complaints & Reviews

Dear Sir/Ma'am,

I am costomer of your brand i.e. Maruti Suzuki since 1998 and had seriously very good experience but till only and only 2011. I was the first person to book all new SX4 diesel in my city FEROZEPUR. After i got the delivery of my car, i was well satisfied with the car becoz it gave me a luxurious feel. Since after i got my car only after 5-6 months i got a problem of some irritating sound from the left front wheel side, which is being unsolved till date.

Some of the following problems regarding my car and your dealerships too:-
1. Objections from your dealership:-
a). BABA AUTOS FEROZEPUR.
b). C.M AUTOS KHARAR.
c). C.M AUTOS MOHALI.

2. Workers in Baba autos even don't have expericence about to find the existing problem and the actual problem in the car.

3. Wrong changing of spareparts, ad they were not familier with the real problem in the car.

4. Nil experience worker in the dealerships.

5. I went for due service of my cars, and requested them to make crossing of tyres as these were new and made only 5000 kilometers with them. As they crossed the tyres and i went for a long ride, when i came back after a ride of 1000 kms, i was shocked to see the front tyres of my car becoz only 20% tyres were left. Same i rushed to your dealerships and asked them to check the balancing and alignment. After checking they replied there is no problem in the car. After that i am riding with same tyres and tyres are only left with 1-2%.

I am really very upset and frustated from your dealerships. I want full compensation regarding my car within a day or else i will make a legal notice to your company and will take my car to the market and will put petrol on it to make it on fire in front of all and also i will call media on the spot to make live telecast on television.

Peoples should also need to know your company status with these actions.

Regards:-
Kashmir lal.
Car:- SX4 Diesel. (PB 04 P 9500).
Contact:- [protected].

This is to bring to your kind notice that I had purchased a Swift Dzire VXI on dated 03/09/2014 from your Dealer - Comet Motors, Chikuwadi Complex, GHB Road, Pandesara, PO Fathenagar, Surat On the evening of the delivery that is dated 03/09/2014 I happened to open the bonnet and saw Rusting and scratches in the engine room, scratches on the dash board and the Bar Code was also missing. I immediately took the pics of the same and took the vehicle to the dealer and asked him for replacement of the vehicle and the dealer assured me that I need not worry about any issues since they will take care of the same and said that nowadays the bar code goes away while the car is washed. He requested me to come some other day to get the replacement of the part which had rusting(which I did after few day).Since I was supposed to do the registration by myself, Next day that is dated 4/09/2014 before leaving for the Registration of the vehicle, I once again phoned the dealer to confirm if I can proceed with the registration since I had my own doubts about the vehicle after seeing the rusting, he said I need not worry, and assured me that the dealer will be at my service for any complaints even in future. I got the Registration done dated 4/09/2014.I came and checked and saw scratches at various parts apart from those seen earlier. I informed the dealer and once again took the Vehicle to the dealer’s workshop. After that my travail began with numerous phone calls and trips to the dealer’s workshop, who assured me that they would look into the matter as soon as possible. After few days I saw rusting at various other places too, so I informed the dealer that I will not retain this vehicle, the dealer gave me a word that they will talk to the concerned team for replacement but when I understood that those were empty Assurances I lodged a complaint. Complaint No Date Time [protected] 25/11/2014 12:02 pm [protected]/12/2014 10:37 am [protected] 23/02/2015 1:08 pm The said vehicle is having the following defects: 1. Rusting at various places like Chassis Frame and also the surrounding areas, Apron, Dickey, door hinges and the Body, Door Bolts are Rusted, Rusting also seen on the Door, etc. 2. Scratches at various places like Engine mounting, Dashboard, most of the clamps have scratches, scratches on inner part of the door near the hinges, etc. I had sent mails to the dealer dated. 19/11/2014, 21/11/2014, 25/11/2014, 26/11/2014, 27/11/2014, 8/12/2014, 15/2/2015, 21/2/2015, 23/2/2015, 24/2/2015, 16/3/2015, 17/3/2015 apart from other mails after this and also went there personally numerous times and also contacted on phone and on WhatsApp. I had also sent you mails dated 16/2/2015, 20/2/2015, 21/2/2015, 23/2/2015, 23/2/2015, 24/2/2015, 26/2/2015, 2/3/2015, 12/3/2015, 14/3/2015, 16/3/2015, 17/3/2015, 20/3/2015, 21/3/2015 apart from that also sent mails after this too, also reported the above matter to their various heads several times on phone, also messaged them the images of the complaint on their WhatsApp, An inspection was done on 10/3/2015 at Comet Motors, Surat and I was given a word that I would be informed within 2-3 days regarding the same, also sent mails to the dealer requesting to inform me about the Manufacturing Date, Date of dispatch of the vehicle from the Company to their stock yard and date of delivery of the vehicle to the stock yard, despite all my pleadings and repeated mails and phone calls and messages through WhatsApp neither the company nor the dealer have informed me nor replied to my mails which is indeed regrettable. .On account of their aforesaid dereliction of duty and failure and neglect to rectify the same I have suffered mental agony and loss of enjoyment with my family which otherwise I should have enjoyed in a new vehicle, also incurred expenses to visit Dealers workshop numerous times, Also incurred expenses on phone calls to the dealer and to your various heads regarding the complaint, sending regd ad mails, zeroxes, prints outs, scanning mails, and also wasted my precious time in clicking pics of the complaints from various angles(I had given around 272 pics of the complaint to the team when they had come for inspection, and still take pics of various new spots where I find rusting) I am spending my quality precious time on this complaint for no fault of mine which has affected my business too, which the company is liable to compensate me .My new cell phone is full of scratches since I try to click the pics from angles where it is difficult to click pics. Being a Loyal Customer of Maruti Products I always wanted the matter to be settled amicably but I don’t understand why the company is complicating things even though the complaint is a genuine one. 1. Replace me with a Brand New Vehicle or 2. Return the Price/Charges paid including the various expenses incurred viz-Registration, Accessories with interest @ 12% per annum and 3. Would also like to know, isn’t it a procedure before the products leaves the factory a FCOK(Final Check Ok) is given before dispatching it to its dealers? Further, it is submitted that the dealer carry out PDI including road test, ensuring perfect ok roadworthy condition of the vehicle in question at the time of sale leaving no place for defects in vehicle. So would like to know why this lag? For the mental agony, trauma and loss of enjoyment with my family which I should have enjoyed in a new vehicle, also expenses incurred to visit Dealers workshop numerous times, Also expenses incurred on phone calls to the dealer and to your various heads regarding the complaint, and also for the time spent on the complaint which has affected my business too, which the company is liable to compensate me due to their negligence for Defects in the vehicle and also Deficiency in service. During a meeting held with the owner of Comet Motors, ASM of Maruti Suzuki, Mr.Siddharth Singhal, Works Manager of Comet Motors, Mr.Vijay Koshti, they gave me 3 options: 1.If they replace me with a new car and if the problem arose after 6 months I should give them in writing that I wont complaint. 2.If I agree to pay a difference amount then they give me a fresh car 3.they r ready to repaint the areas which has rusting. I agreed for the same then and there itself then they said they will inform me the next day now they r not responding nor replying to my messages nor picking up my phone.Can this be considered as a Consumer friendly Approach?or is the company and the dealer taking consumer for a ride? http://www.mouthshut.com/Rajan2707/photogallery Rajan Thomas [protected]

Dear Sir/Mam, I have a bought a new swift dzire on 5 April, 2015 from Rohtak(Jagmohan Motors) but yesterday(22 April, 2015) my car got hit by unkown vehicle in jaipur & it's bumper gets damaged. But today i went to Maruti Suzuki Service center (KP Automotive, RIICO, Mansarover, Jaipur) & but the staff their first told me that we will deliver your car on 25 April, 2015 after insurance but after some time they refused to change the bumper may be because it's a Haryana Registered Vehicle(HR 12Z 3799). They told me to leave the vehicle for 15-20 days or you can go & after that when i filed a complaint on customer care than Mr.Upendra(Dy.Manager, Territory Service Manager at Maruti Suzuki India Limited, Jaipur ) called me & that person actually make me the culprit in this whole situation and told me that i am going to close the complaint & you have no right to file a complaint against us. After this communication with Mr.Upendra i actually find out how Maruti Suzuki behave with their customers after sales. Currently i am owner of 2 cars (Alto & Swift Dzire) but for the future car a definetly no for Maruti Suzuki. Thanks, Sunil Kumar Mudgal

Respected sir I am owner of Maruti swift desire VXI which registration number is RJ-19-CF-2628. I have purchased from LMJ jodhpur on dated 16/5/2014. On dated 15/4/2015 my vehicle became faulty at 8.00 hrs in the morning when I am on going on my duty hrs, Vehicle is start but race and gear is not in function. First I have contact on toll free number [protected] but no response then contact 2617772. attendant replied that your vehicles CLASH-PLATE has became faulty you have to twin vehicle by your own cost and carry our office in office hours I have requested again it is not possible but they dennied finaly i have arrange private engineer he trace out another fault and removed in two hours and I have pay 1500/- charges. My vehicle became ok at 15.00 hrs on my level no body help me and negelegency they reply me fault of CLASH PLATE.but it is all false and their reply is not satisfied unnecessary i was charged near about 2000/ including transpotation .I have also puzzled and late being my office duty due to neglegency of your staff. please take necessary action and pay my amount with my distrub allowance.

I am a loyal customer of Maruti cars.Have used 4 Maruti cars since almost 11 years.This being my 3rd new Maruti car.I had purchased a New Swift Dzire car on 3rd September 2014 from Comet Motors, Surat.On the evening of the delivery that is dated 03/09/2014 I happened to open the bonnet and saw Rusting and scratches in the engine room, scratches on the dash board and the Bar Code was also missing. I immediately took the pics of the same and took the vehicle to the dealer and asked him for replacement of the vehicle and the dealer assured me that I need not worry about any issues since they will take care of the same and said that nowadays the bar code goes away while the car is washed. He requested me to come some other day to get the replacement of the part which had rusting(which I did after few day).Since I was supposed to do the registration of the vehicle by myself, Next day that is dated 4/09/2014 before leaving for the Registration of the vehicle, I once again phoned the dealer to confirm if I can proceed with the registration since I had my own doubts about the vehicle after seeing the rusting, he said I need not worry, and assured me that the dealer will be at my service for any complaints even in future. I got the Registration done dated 4/09/2014.I came and checked and saw scratches at various parts apart from those seen earlier. I informed the dealer and once again took the Vehicle to the dealer’s workshop. After that my travail began with numerous phone calls and trips to the dealer’s workshop, who assured me that they would look into the matter as soon as possible. After few days I saw rusting at various other places too, so I informed the dealer that I will not retain this vehicle, the dealer gave me a word that they will talk to the concerned team for replacement but when I understood that those were empty Assurances I lodged a complaint. The said vehicle is having the following defects: 1. Rusting at various CRUCIAL places like Chassis Frame and also the surrounding areas, Apron, various areas in the Dickey, door hinges and the Body, Door Bolts are Rusted, Rusting also seen on the Door, etc. 2. Scratches at various places like Engine mounting, Dashboard, most of the clamps have scratches, scratches on inner part of the door near the hinges rusting has started there too, apart from various other places. Isn't a lapse on part of the manufacturer and dealer that a product reached the customer without any check?if final check ok was done how could there be some many scratches and rusting in a particular vehicle Instead of giving heed to my complaint the manufacturer and dealer are saying that this is not rusting.Would like the opinion of people who have eyes to see and understand what Rusting is.

I m not satisfied with your car Maruti suzuki Celerio also sai service center at borivali they nt given proper reply for my complaint they only wash and deliver my i seen my self in their service center i seen some fault in my car Engine and front shock up from my 1st free service sai servise nt given any guaranty for there service also maruti parts also sound coming in turning and braking i dont know i buy a car or truck from you because your authorised service center told me sir ye aisa he rahega ham kuch nahi kar sakte WE NOT SETISFIED WITH SERVICE WITH CAR WITH YOUR MANAGER SUPPORT WE FED UP WITH MARUTI SUZUKI PRODUCT AND SERVICE NOW WE NOT SUGGEST ANY ONE FOR BUY MARUTI CAR WE TELL EVERYONE ABOUT YOUR POOR SERVICE you all are playing with customers LIFE

I lost key of my car. Requested a new key from Goyal motors . New key received after 20 days but car do not start up using that key too.Mechanic from Goyal motors Solan also visited but failed to get the car repaired. Because of this i am not able to drive my car for more than a month. No satisfactory reply from dealer. I see no other option but to seek for legal remedy instead. A giant and reputed company like maruti is not expected to harrass its old costumers like this. A humble request to get my car back on road.

I got a Sting Ray thinking the quality would be better. 3 Months old with 2000 kms and the beeding coming off. The doors and Ingis are rattling. GOD SAVE MARUTI... Now I know why you give excellent service because you are trained to as you know your cars are going to give immense problems. Number MH 02 DS 6795 I sold my VW because of ridiculous after sales service.Now got stuck with such Pathetic quality of car which is 5.5 lakhs on road Mumbai. SHAME ON YOU MARUTI SUZUKI. VERY DEPRESSING.

Dear Sirs, I had given my vehicle Maruti Alto 800-LXI-CNG with Granite Grey colour (Reg No. MH-04 GM 1672) to Paramount Wheels Pvt Ltd, Prema Laxman School, Ajit Palace Hotel Lane, Near Dahishar Check Naka, Penkar Pada, Mira Road, Thane 401104 on April 9, 2015 for Repairing under Insurance claim–Zero Dep with the assurance of delivery on April 15, 2015 by replacing the Front left headlight and fenderer and back side plastic portions which has been severally crashed by behind vehicle, as the accident was happened on highway and due to the sudden application of break by the front vehicle and severely crashed by behind vehicle. I was agreed to pay the nominal nut bolt charges which normally to be paid as being under Zero Dep insurance claim subject to replacement of all the parts which were harmed due to the accident. Now due to the nexus between the ICICI Lombard-Baljeet Bimbh(My claim No. MOT[protected], the insurance company executive and paramount staff they have done the back side work with painting even without my permissions and billed me approximately Rs. 3600 which itself was breach of their assurance. These guys had done the back deekey work which was even though not part of accident and was due to back of car during the traffic at mid of bridge. Which itself proves non transparent/non prudential manner and style of both insurance surveyor side as well as junior staff of paramount works which caused me harassment and loss in monetary terms due to the delay and extorting money from the customer. Further they even refused to give me the delivery and harassed me for at least two hours even though I had taken off from the work to get the delivery as I am spending Rs.[protected] every day for AC cab/car for travelling for my work. Now, you are earnestly advised to take the stringent action against the all these alleged accused who are involved and compensate me; -Rs. 20, 000 for all mental agony caused due to un-necessary harassment caused by paramount officials; -Rs. 1500 for each day of delay till delivery as I am paying the same for hired AC cabs. -Rs.5000 for the day compensation as wasted my entire day to argue and justify the adamant and worst staff of paramount who were treating themselves the owner of the car and refused the delivery because customer raising their voice because of arbitrarily charges levied. -independent survey by either independent maruti official/my designated mechanic to test and who assure me with my satisfaction that the car condition is fine and safe to take the delivery. Hope to hear from you soon and expect and anticipate to look in to the matter seriously and promptly for our peace of mind by using as FIRST BUYER OF MARUTI BRAND. Thanking you Surendra Jain +91-[protected] Online Compaint no. [protected]

Hi, My name is Abhinav Agarwal. I belong to Agra, I have purchased maruti swift desire a few months ago and met with an accident recently. I have insurance cover and therefore handed over my car to the service department for cashless claim and repair works to be done. They told me to collect the car on 20 April 2015 but after 2 days i.e. on 22 April 2015 I am still waiting for the car to be repaired. Please help.

I have purchased swift dzire at Ahmedabad from M/s Kataria Automobiles. They have charged Rs 5000 from me in respect if handling charges. When i enquired about this charge they told me that this is the instruction of company to take handling charges from the customer, whereas no other automobile companies like Tata" honda, hundai etc is taking the handling charges from the customer. Kindly clarify. If not please look ito the matter for refund the handling charges money. Thanks

I mr. Sunil beg to state the following few lines to propeiter maruti suzuki..sir;I visit to maruti show room at solapur maharashtra (chavan automobiles) on 21 april 2015. And placed my demand of ertiga on the same day...i want delivery on 08 may 2015. But mr. Prabhakar who is sales exicutive stated that he cant provide me the same on due date. It means maruti suzuki dont dont dont want to care of customers..maruti ia not truatable as on date..so that now i plan to purchase honda mobilio.

Hi, I had given my Maruti Ritz (OR-02-AZ-1157) to Jyoti Motors service center at Nayapalli in Bhubaneswar (Orissa) last Sunday, 19th Apr. When the drive picked up the car from my residence, the fuel gauge was showing 2 solid bars. The service center is only 4 or 5 km from my residence. In the evening when the car was returned to me, I found that the there was only a blinking bar in the fuel gauge which essentially means it has gone into reserve. When I enquired with the driver he could not give a satisfactory answer. I have the job card with me which shows the original state of the fuel. I feel my car was used for some transport from the service center without my permission. I also called up the service supervisor to report this. He said he would check and get back to me. However it has been 2 days and I have not received a single call from Jyoti Motors regarding the same. Hence I am forced to put in this complaint in this forum. Hope this will help to redress my complaint. thanks, Pratik Chaudhuri

Hi.. Sir, Madam This is to infom you that i had purched the Ertiga Vxi Green for Excell Auto Vista Bandra Mumbai. At time of 1st service i told the adviser about average problem they told me that in 2nd service it will get solved but after 2nd service the problem contiues and the Automotive nerul brance pepole are igonring the problem Please do the need full and revert me on below contact Reshma Tandel Cell. [protected] Email. [protected]@yahoo.in

Tried to make 3rd attempt for paid service at POSCO Gurgaon (GM Mr. Tarun), after waiting 01 hour return back as no one to take care.Even poor guard tried to call but he too failed. Oct 2014, Feb 2015 and today, 21.04.15 same fate. Than came to their Head Office, ask GM service and also meet Mr. Chandra Prakash that ur team has handed over 02 coupon free service this time also and shown him last year coupons also. He ask his subbordinate Mr. gaurav to show me way out of office. He did same...what a office..??? I paid money on 25th Jan 2015 (Policy due on 18th Feb) request no. 53002021 and it is 03 months, policy copy not received..is customer on fault if ask abt the same. Is This right attitude shown by Head Insurance Mr. Chandra, if customer self goes to ask..??. He simply laugh about free coupon, shows that merely treating customer with false promise and making fool. As per him, it is 02 yrs, I couldnt use these coupons, what can be the proof for further. Really very very sad and promise that I will never ever return to POSCO Maruti sector-18 workshop. It is one of the worst with non-professional guys and in-human employees working place. No moral value and work ethics with any one..(Workshop, Insurance to anyone).

I am Baban Gawad from Palghar, Maharashtra owned Maruti Suzuki Swift VXI (MH 12 EM 2258) from past four years. I had sent my car for routine servicing at maruti suzuki’s authorized service center Spectra Moters Limited, J 229 Near flyover Bridge. Opp. Viraj profile, Tarapur industrial area, MIDC Boisar (west) Pin 401 506. Phone:[protected]. Job Card No: JC 14008755. I dropped my car in last week of March and collected on 30th March 2015 with payment of 7, 114/- As I moved little far from spectra moters I came to know parking lights are not working, cover of folk lamp was misplaced in workshop and scratches on outer side of dicky. I contact in service center regarding such problem quickly. Initially they said it was due to your fault (how one can talk to customer like this, No respect, inferior customer treatment) but after that they ensure me that we will send our people to your place and do the needful. I called twice and thrice to service center but every time I received arrogant, negligible, irresponsible answers by receptionist Ms. Sonali. I request her to connect my call to Mr. Chetan Parab who operated my car or Manager Mr. Pravin Chaudhari but she always refused with answer they are busy with customers. If they are busy with customers then who am I? This is second time I am complaining due to this incident my family members, friends are also insisting me to sell swift and go for Hyundai or Chevrolet because of their service and respect to customers. I am requesting you please look into the matter and do the needful. Here I am enclosing a copy of job card, and receipt of payment. Hope you will kindly look into it. Thank You. Regards, Mr. Baban Gawad: +91 [protected]

I, Gunavalagan.K, residing at Trichy (tamil nadu state). I was booked a new car (Maruthi Suzuki - Celerio - ZXi (M) White in color on 30.03.15 at P L A Motors, Trichy. But till date I have not received any positive reply from them. I enquired about the car, the reply was not satisfactorily. They always blamed Maruthi Suzuki Company. i very much trust upon you, because you are the best company in our country.. The PLA Motors, said that they ordered on that day, but the Maruthi company not supplied as per our order. Now I want to know the real position or what happened about my car. and Which end P L A or Maruthi did the mistake. I very much worried about it. it affect my day to day activities. Please clarify it and give the reply positively. .

Sir, My name is Surinder Pal Singh Chadha bearing Maruti Dezire VDI purchased in May 2012 from your Jalandhar Dealer M/s.Lovely Autos. From last few month I'm having the front wheel suspension problem and so many time visited to your dealer for the same and now they are saying as the same is not covered under the Warranty and the same is to be paid by me. You are requested to done the job under warranty as I've the extended warranty for 3rd.year. Please do the needful. Regards, Surinder Pal Singh Chadha 82, Kasturba Nagar, JALANDHAR CANTT 144005 [protected]

Dear Sir, We have book Alto K10(o) in 7th April 2015 & Pay Full Payment On 10th April 2015.I Have Rec. Promises Daily By Delar That I Have Deliver You Car With In 1 Or 2 Days. But Till Date We Don't Have Receive Car.Please Tell Me What Will We Do. Booking Agency Address - ( Jagmohan Moters Ltd. Ganaur ) Distt. Sonepat, Haryana Our Contact Nmae & Number: Aman Tyagi [protected]

Dear Sir, I wish to inform you that I purchased an Ertiga BS IV (diesel) in 2012 but since then I have been plagued by a serious problem. The Malfunction Indicator lamp keeps coming on repeatedly. I have visited a number of your workshops here and I have been spending thousands of rupees (if you check on my car history) to rectify the problem. However I am sorry to inform you that until now no one has been able to diagnose the reason nor rectify the problem. Is this what a customer can expect from an esteemed company like yours or will your company hear the plea of a distressed customer, and help? I am a sincere fan and addict of Maruti Suzuki my family is have about 15 of your cars and we all believe that maruti is the best. Please help me because I just don’t know what to do or where to go. The last diagnosis was at Poddar Car World Pvt Ltd on 17.04.2015. The Registation Number of the vehicle is AS21D 1319 Chassis no 116017 Manashi Deka Medhi Vill.Gormari, Dt. Nagaon, Assam Phone: [protected]