Maruti Suzuki India Complaints & Reviews

Dear Sir/Madam, I have booked one 800 Alto LXI Granite Grey thru m/s indus motors, Thevara, Ernakulam, Kerala on 16/03/2015. wide their order booking commitment checklist sl. No: 35738. I have requested for 2014 model which is clearly mentioned on the order form. As per their sales officer Mr. Mathew Basil the Granite grey car is readily available and the same is blocked for me. I have made a payment of Rs. 500/- as booking charges (Indus receipt No THV4/cash/3351, Rs. 10, 000/- receipt No: THV4/CHEQUE/784, EXCHANGE BENEFIT OF RS.16, 000/-, Loan thru Kotak Mahindra 2.41 Laks and Balance cash of Rs. 29, 104/- Against receipt No THV4/Cash/3663. Today I got a call from Mr. Shaik (Mob: [protected]) who introduced as the Manager of Mr. Basil and informed that the Granite Grey colour not available and I have to satisfy myself with white colour which is not at all acceptable to me. If I need to get desired colour itself I have to an extra amount of Rs. 15K. I am not at all expecting such a cheating from M/s Maruti. Kindly do the needful. With Regards Sreeraman Namboothiri

Dear Sir/Madam, RNS Motors Hubballi, Karnataka is providing very bad service. I have purchased Swift VXI car on 21.03.2015. I have experienced a very bad service and behaviour of RNS motor personnel’s particularly sales person, Mahesh Angadi. He don’t know anything about vehicle rate and other particulars. In the beginning when I asked the rate of Swift VXI, he said Rs 6.38 lakhs i.e the rate of swift widsong. Then later after enquiring in the sales dept he said Rs 6.51 lakhs. I booked for car somewhere in 1 st week of February 2015.Then also he never called me even single time to inform the status. He was not receiving my call. At the time of delivery he was not present and also nobody cared, no body explained the details of the vehicle. Then after temporary registration no body informed me the procedure for permanent registration. They don’t have even time to call and inform the status of registration papers. I my self-used to call every time and getting the information. On 31.03.2015 at about 2.30 PM I went to RNS Office, they gave me Form 20 and asked me to sign the papers. Same day evening at 5.59 PM I received a phone call from [protected] and she asked me to go to RTO Office on 1 st April 2015 at 12.00 PM for vehicle passing and I went there at 12.00 PM.Then at about 12.45 PM Sri Javali, agent of RNS Motors is telling that he has not received the papers. I came back and waiting for the information from RNS Motors. Till today they have not informed me about registration of the vehicle. This is the way RNS Motors Hubballi is giving bad service. I am totally upset about the quality of service of RNS Motors Hubballi. I am suggesting my friends not to buy vehicle from RNS Motors Hubballi. Kindly resolve the issue immediately. G.B. Mahesh, Hubballi, Karnataka, Cell No. +91 [protected].

MY MARUTI SWIFT DZIER 2 ( JH 10 AN 4601 ) IS HAVING REGULAR MILAGE COMPLAIN OF 13 KM . WE HAD REGULAR COMPLIN OF THIS TO RELIABLE INDUSTRIES ( MATKURIA, DHANBAD ) BUT THERE IS NO RESPONSE. ALLTHOUGH WE HAVE ALL THE SERVICE PROPERLY FRON RELIABE, ALSO WE HAVE TRIED MILAGE IN HIGHWAY AlSO IN LONG ROUTE. TODAY MY CAR IS IN SERVICE I AGAIN REMINDED TO MR. SANJEEV CHANCHANI ( GM ) THE SAME PROBLEM, IN REPLY THE WORDS ARE ( 13 SE JYADA AUR KYA DEGA, GADI FAIL HAI ) I THINK THIS IS A VERY QUESTION MARK SITUATION FOR MARUTI. AFORESAID PROBLEM IS MAKING ME TO THINK THAT I HAD A BIG MISTAKE TO BUY MARUTI REGARDS SURAJ CHOUDHARY [protected]

Sir I have purchased Maruti Suzuki RITZ VDI on 31st Dec. 2014 from Shaan Cars, Nashik. The no. is MH-15 EP 5598. When I drive the car 200 km, it is noticed that there is sound creates at the spot of mirror attachment, which irritate me very much at the time driving. At the time of first servicing, I complained for the same, but the problem is not solved. I personally visited to showroom and service centre for the same problem, again the mechanics did some works but the problem remains as it is. So what I can do?

We bought a new Maruti Dzire model no DMPDC12. Chasis no.640196, Eng. No.2480340, Key.No.5051. Date of Delivery 7.1.15. Selling Dealer code no.H701:1 Sri Saradhambhal Automobiles Erode Private Ltd. We feel that A.C in our vechicle is not as much as effective. We already bought a Swift Dzire of 2012 model as second hand and the AC in that is much effective. We complaint with our dealer at our 10000Kms service. And again we complaint on 26.3.15. Our Branch Manager Mr.Elango and service Enginer Mr.Aanand take special care even then the AC itself is poor only. We already have a Maruti Zen. And even we are a Maruti family. Please do favour in this.

I am Inderpreet Singh resident of 346, Dukhniwaran Colony, Patiala-147001. I purchased a maruti ritz vdi car from Hira Automobiles Devigarh, Pehowa Road, Patiala on March 8th, 2015. After 3-4 days I saw rust inside the wheels. I went to Hira automobiles. After approximately 10 days I came to know that left side rear door has been repainted. I talked with Mr. Gursewak Sales officer at devigarh on his no. [protected] & [protected] so many times. He always said that I will talk to my seniors and let you know. But no response was given to me. Then I went to Hira Automobiles Patiala. There Mrs. Kanwar (customer Care Manager) made my meeting with Mr. Himanshu and he sent me at focal point workshop. There Mr. Lakhvir Singh told me that the door is repaint and we can repaint it again. I went back to Mr. Himanshu and he said that we can provide rubbing on the door. After that I made a complaint on toll free no. [protected] on 31st March, 2015 with reference no.-[protected]. When I made a follow-up of my complaint, they said that your issue has been resolved. I was surprised that without my consent, how the issue can be resolved. Then I talked with Mr. Kanwar Sunny at Sales Head at regional Office, Chandigarh on his contact no.[protected] at 10:05 am. He made a conference call with Mr. Naresh Dadwal (sales Head, Hira Automobiles, Patiala) But no response made by him. After some time I called Mr. Kanwar Sunny on 11:01 am again. He said that Mr. Dadwal will call you and resolve the matter. But he didnot called. I made a complaint again on [protected] with reference no.- [protected] on[protected]. Sir I belong to a middle class family and had to buy new car once in my life. But on the price of new car I have been given an old car. I am suffering from a very critical condition as I have a severe headache after I came to know that it is a defected car. I need the solution of the problem as earliest possible, so that me and my family can enjoy the life without any tension. Thanks and Regards Inderpreet Singh [protected]

Dear Sir Would like to bring to your notice that my Suzuki Access 125 has been giving problems since the day I have bought. It has a serious problem of front tyre wobbling since day 1. Also, the average is not satisfactory. The service dealer M/s. Dolphin Suzuki has not been able to resolve these issues. Will someone attend to solve my problems. If the problems are not resolved, I will be forced to go to the Consumers Forum and register my complain against Suzuki India. Thanks & warm regards Rupa K. Mehta Mobile: [protected]

Dear Sir I am Munish Verma, I purchased a vehicle "Wagon -R LXi Silky Silver DL 3C CF 1931" From T.R. Sawhney Lajpat Nagar Delhi. But I am Too much dissatisfied with the dealing of the consultant and Dealership. I Purchased this car on the 05-Feb-2015, but still they have not provided me the registration documents which are too much needed, coz of my car is in Uttar Pradesh. it is too risky to driving. Many a times a called Mr. Gaurav Rastogi Regarding registration documents but they are not giving me any response. Now just tell me without registrtaion paper how could i drive the car. So I want just take a action against that dealership. and let me provide the registration documents.

My gs is only 4.5 month old. Problems with my bike are as follows 1. Rear shock is making horrible sound like old cycle 2. Gear shifting problem. while gear shifting it is not shifted and returning back like spring and making noise like tooth are shearing horribly. 3. Engine is over heating. Engine oil is turning black more before the period. 4. Engine is not smooth and it is vibrating badly. 5. Gear indicator is not working. very bad bike.

Dear Sir, With a very sorrow and depression mind I Sri Kousik Roy inviting your kind attention to give me justice against the below mentioned issues with this mail. 1) I have Purchase a Maruti Omni Van Car (Took Delivery on 05/02/15) Eingine No:- F8BIN 4771364, Chasis No:- MA3EVB11S01572477, Color:- Silky Silver-Z2S from Beekay Auto Pvt.Ltd (Maruti Suzuki Authorised Dealer, Code-No-4301F6) Address-NH-2, Chanda More, P.O-Kali Pahari, Asansol- 713339 through Invoice No:- PRI14000133 Billing Date:- 31/03/2015. 2) Mr.Debjit Das (Sales Expert of Beekay Asansol) have mailed the invoice copy to me on Saturday, Jan 31, 2015 at 5:44 PM. 3) I need to write one thing that Axis Bank Guskara gave me the car loan (Rs.2, 00, 000/- Two Lakh) for the vehicle. 4) After This I have transmitted this Invoice copy to Axis Bank Gushkara Branch by e-mail, because they suggest me to make insurance of the vehicle from them. I did not have any knowledge at that time that Insurance will be made by Tata AIG. And they are only Introducer. 5) On 04/02/2015 at evening a staff of Axisbank Guskara Mr.Pratik, provided me an insurance “cover note” and told that it will be required at the time of delivery of said vehicle. Previously I decided to take the delivery of car on 05/02/2015. For that also I informed Show Room and Axisbank of the delivery date. 6) On 05/02/15 I came to the showroom of Beekey Asansol at about 10:30AM. But the sales Expert Mr. Debjit Das came there and met me at about 1PM. Between this periods no paper work or any processing have been made with the show room. For Some discussion and negotiation maximum time is spend (Negotiation for Rate with Debjit and for loan with one namely suman, Axis Bank Burdwan). 7) On very that day at 4Pm Debjit came to me and ask me to produce Insurance policy paper otherwise they could not deliver my car at any cost. Then I contacted over phone to Axisbank guskara Manager with a requesting to talk with the showroom for settlement of delivery. After their conversation showroom agreed to deliver the car. Then Debjit took signature on some papers from me. 8) At 5:15PM Debjit called me to the place where the car was ready to take delivery. On that time also he took my signature on two papers (from which one I can remember that is a register book and for another I asked him what is this then Debjit replied "Nothing, this is only delivery Callan, don’t worry no wrong will be made for you). 9) At 5:25PM Debjit handed over the keys of the van to me and I pay Rs.50/- to the car cleaner as a tips. After then my brother-in-law drive the car for to reach my home. Papers which the showroom handed over to me was / is i) Invoice of vehicle ii) Money Receipt of paid amount to show room. Also I asked showroom for Temporary Registration Paper as Debjit Committed to provide me. He said do not worry we are always with you. After lapsed of 18 days that is on 23/02/2015 my car meat with an accident at 1PM and it badly hampered the car. 1) On that day at 3PM I informed Mr. Debjit about the incident, he suggest me not to make call to Insurance company until I received Temporary Registration Paper otherwise the claim will not settle till than keep the car into my garage. I asked him when I can get the paper. He replied within 3 to 4 days I can get the said copy. 2) On the same day I informed to Axisbank Guskara Branch they suggest me to lodge a complaint to Tata AIG by their toll-free no. And after they have conversation with TATA AIG personnel regarding the same and said that Registration Paper not require for claim settlement. 3) I was confused who is guiding me properly because this is first time I purchased a car and I do not know about rules and regulation. On 24/03/15 evening me and my father reached to Axisbank Guskara branch (as they called us to visit there branch) than Branch manager Mr. Anirban and Operation Manager Mr.Joy promised and assure us that book a call to Tata Aig toll-free no and we will not have any problem to settle the claim without registration paper of car or Tax token. And they booked the complaint making call from my registered mobile no. 4) On 25/03/15 I got a call from Tata Aig Kolkata office (number starts from 033 that is why I assumed) asking me to submeet my car to nearest maruti service center. I replied them that I will submit the car by tomorrow. Also I asked them how can I carry the car to the service center? Should I send it by trochain or by crain. They replied if the car is in movable condition than the carrying fare will not be bear by them. So next day on 26/03/15 my driver drive the car up to service center Burdwan Beekay Auto(Near bypass Ullas buss stoppage, Burdwan). 5) At service center Mr.Avijit receive my car to there service center and after see my car's documents( Invoice Copy, Policy Paper, Policy Cover Note, Money receipt) asking me for registration copy. I did not provide him that time because those documents due non availability of the same documents with me. As of till date my Car is lying in custody of Beekay Auto Pvt Ltd (Service centre Burdwan) from 26th March 2015. As my claim was pending as the documents were pending, and when I contact With Beekay Auto Pvt. Ltd they provide me the same but after wards I submitted the same, I came to know that My claim is kept hold under process because Temporary Registration is of dated 26th of February 2015. Now, where is my Fault, because Temporary Registration is responsibility of Showroom? Before lodging the Complain I was been told that Registration certificate is not required for claim settlement. I pray for the Justice. Regards, Kousik Roy Ph:- +91 [protected]

Dear Sir/Madam, I have booked a Celerio VXI-Green (CNG), Gray color on 27.03.2015 through your Safdarjung showroom (SE Ashish Kapoor). I was promised that I will get the vehicle within 10 days. Today, the 9th days since booking, I have not got any information from the Sales executive. So to my surprise, when i called the Sales Executive-Mr. Ashish Kapoor this morning, I was told that it will take another 4/5 days, but he is not sure. When I was promised 10 days, why should I wait for another 4/5 days more. Had i been told to wait for this long, I could have thought for some alternative. I request you to kindly look into the matter. Thanking you John Khammuanlal Gwite New Delhi Ph. [protected]

Sir My maruti swift vdi have continue a noice in front tyres. I complained many times in adinath moters sagar, jeevan moters bhopal and jhansi service centres. Model October 2012 Engine no d13a0314627 Chesis no ma3fheb1s00329840 Sir plz do some thing... Regards Dr. Pradeep sahu Khargapur distt Tikamgarh MP Mob no [protected]

Worst performance in customer relation and value the customer time i have given money for insurance dated 25th march but up to 28 march the insurance policy has not generated no one called me when i call them not giving response to me i have suffered three days with out insurance but no one help me please look forward about this showroom behavior totally irresponsible people and worst behavior. name.anil vengala [protected]

Dear Consumer Forum, On reference of the above subject it is to informed you that I have purchased Swift Dzire in July 2014 at Kota Rajasthan of which Registration no. is RJ20-CD-2104. As per the company norms I have made available my car for every Service. @ Services has been done by the company. On 3rd Service I have informed to the service concerns that front left wheel has making noise during driving. They have told to me that this is because of the damage of Excel Cover Boot. Due toi that excel got damaged. They advised me to change the Excel by making the Payment. Which I denied. Because that has not been damaged by me. It's of Poor Quality. So, Why do I bear the charges for new Excel boot. This is covered in Guarantee Period, so it has to be changed by company on his own expenses. On revert they have issued a letter to me that in any case they were not be liable for replacing this boot. I request to you, kindly help me in this matter. Because its a complete fraud case. Company is not making his promises which they made at the time of Purchasing. Kindly instruct to the company that they should repair the boot as soon as poosible

DEAR SIR/ MADAM I HAD PURCHASED ONE SWIFT DZIRE VDI MODEL FROM YOUR AGENCY NAMED SANDHU AUTOMOBILES, KHANNA, PUNJAB IN NOVEMBER MONTH & PAYMNET HAS BEEN MADE IN CASH & THROUGH HDFC LOAN. & NOW ITS 4 MONTHS HAVE BEEN PASSED BUT WE HAVE NOT RECEIVED OUR REGISTRATION CERTIFICATE. WE MADE ROUNDS OF THE SHOWROOM SO MANY TIMES BUT THEY HAD NOT ISSUED THE R.C. BUT THE MATTER ON LAME EXCUSES. SO KINDLY RESOLVE THE MATTER AS EALRLY AS POSSIBLE. ADVOCATE ANIL GOEL OPP BANK OF BARODA, MOTIA KHAN, MANDI GOBINDGARH-147301 PUNJAB M NO - +91-[protected]

Dear Manager I have purchased new swift VDI 2015 model on 28 march 2015 and I am very unhappy with the services of dealer and sales manager. I booked my vehicle with Fair deal Noida and after Conformation from dealer your vehicle is ready for delivery, the moment I reached the place no body attend me after waiting such a long one lady come And attend when I ask her where is my vehicle she said that is come from our another showroom which is locate in Gurgaon I personally ask how many time it will take to reach Noida I got answer from her no idea driver is new you have to wait I said fair enough I reach showroom 3.30 and wait till 5.30 but no response. After waiting such a long time and ask her once again have u received any conformation from driver said no idea time around 6 pm, I ask shall we complete rest of formalities which is required for delivery she said I am in rush will assign your case to other sale manager he will assist you and she left the show room/ After completion of all the formalities with showroom I got conformation your vehicle is ready for delivery I was surprised when I saw my vehicle it was too dirty I said what the hell you are doing is this the way to treat customer or deliver the vehicle, kindly wash my vehicle said work shop is close you take your vehicle ascites will wash your vehicle tomorrow any time .we have no more option I said but kindly give me in-voice, cash receipt, insurance, Said you take gate pass and when you come tomorrow will complete all the pendency I was surprised when I wash my vehicle in home and saw vehicle is DAMAGE from left side running board the front door damage. I immediately call showroom and inform the incident but nobody entertain till now. Request you to kindly change my vehicle with immediate effect its clearly matter of cheating If I do not hear from you within 07 days from receiving this mail, I will lodge a formal complaint with Consumer Court against Fair Deal or Maruti Suzuki.. You can contact me on [protected] during working hours or after hours on 10.00 to 6.00 to discuss this matter further. Regards Yogesh Adlakha [protected]

A MASS has put TOTAL QUARTZ SMC 5W30 engine oil in Gypsy King. Later I found that this semi synthetic oil is suitable for K series engines only. Gypsy King does not have a K series engine, and recommended grade of oil for it is 15W50. Will the Total Quartz oil harm the Gypsy engine ? Should it be changed immediately ? Why does Maruti Suzuki not educate its service stations about the correct oil for each type of engine/vehicle ?...

Dear Sir, I have purchased new swift Zxi 2015 model and I didn't get the alloy wheel for the spare one.The dealer is saying company is not providing the alloy wheel for the spare one, according to them its due to some wheel alignment issues, I don't understand the logic behind that, what if I am going for a long trip and damage happening to any tyre, I am not going to search for any nearest workshop there to repair, I will prefer the workshop which is near to my home. I am paying much amount for Zxi than other series which is for alloy wheel also. Please take a immediate action to my complaint. Thanks & Regards, Kannan C S

My car is due for the last free service this April. The dealership called me and told that I need to change my Engine Oil as it recommended in the Service Book. But it is recommended when the car has run nearly 10000 Km. But in my case the car has run less than 2000 Km. I don't need to change the Engine Oil at this point of time and I just want to opt out of it. I told the same thing to Dealership. But they are insisting that I need to change the oil otherwise they would void my warranty on Engine. Is this true. Does this void my warranty. Do I need to change the Engine Oil for only 2000 Km? How can it void my warranty when I don't need to change the oil. This is not good gesture from Maruti. Delaership: Sanei Motors, Kolkata Please call me at this numbers : [protected], [protected]

Sir My maruti swift vdi have continue a nice in front tyres. I complained many times in adinath moters sagar, jeevan moters bhopal and jhansi service centres. Model October 2012 Engine no d13a0314627 Chesis no ma3fheb1s00329840 Sir plz do some thing... Regards Dr. Pradeep sahu Khargapur distt Tikamgarh MP Mob no [protected]