Maruti Suzuki India Complaints & Reviews

Dear Sir, GANESH CARS PVT.LTD VELLORE -632004 TAMIL NADU I purchased Maruti alto 800 in the month of 12th Sep 2014 to above dealer. MY chassis number is MA3EUA 61S00500399.At the time of delivery, I purchased body cover also for RS. 890/=at accessory. But, the quality of cover is very poor. It has not even lasted for three months. It has torn into pieces beyond for restitching.I have never expected this kind of quality material from Maruti. we can't do the investment for every three months for this body cover. I have taken up this matter to the company and dealers concerned on 19 th March 2015.so far, I have not received any response from the them.Is it the fit case to take up to the consumer redressal forum ?. Kindly help me in this regard.Looking forward to receiving a favourable reply at the earliest. Thanking You, Yours sincerely, N.vijayaraghavan. [protected]

I'd Booked the Maruthi Suzuki Celerio-AMT(LXi) on 25-Oct2014 at RKS Motor, Secunderabad.Booking Number: SOB14001039 vide cheque number: (954495 / 25-Oct2014).The agent(Mr. M.Venkatesh) has promised to deliver the vehicle in middle of January2015. I'd been to USA on office work on 02-Dec2014. I'd infomed Mr.Venkatesh before I leave to USA.I'd returned to India on 21-Jan2015. When I'd asked Mr.Venkatesh about the status he said that the vehicle was delivered on 30-Dec2014 but was given to another customer as I'm not availble to recieve it.He asked me to pay INR 50, 000/- more so taht he can deliver the vehicle with 15 to 30 days. I'd paid the amount vide cheque number 954497 / 02-Feb2015. But I did not get the vehicle till the day. When I called him he said he is not sure whether he can get the vehicle or not. He gave me a sugession to go for VXi model. Finally the showroom manager confirmed today that they are not able to get the car for me. When you are not capable of delivering the vehicles why did you make the customer wait so long without telling any status?

I have already submitted complaint on Maruti Suzuki complaint forum 2 times (7-Mar-15 and 17-Mar-15) but still there is no action taken by company. Also company representative visited my home to for feedback and problem was shown to him. Problem is that the front bumper and head light of my car is getting crack by itself without any hit at that place. Company is asking me to get it replaced under insurance claim.

Hi to whom it may concern to….. I, CA Manu Sharma, am resident of Meerut and have book Swift DZIRE (Model- VDI) from one of your dealers i.e. M/S Tanya Automobile; by paying booking amount of INR 10, 000/- on 10th Feb 2015. However, I was asked to wait for a week to get the delivery of desired car model. On the scheduled date they told me that my chosen model of car was not available. After that I was asked to visit their showroom over and over to get my car delivery but on each visit they (M/S Tanya automobile) said they still don’t have that model (just to add I used to take leave from my office in Noida for visiting their Showroom in Meerut). Moreover, after a while they stopped entertaining my calls. On 8th or 9th March 2015 I got a call from them asking me to pay the balance amount of INR 784, 000 and take delivery the next day. I paid the amount of INR 784, 000 via RTGS Transfer (UTR No.- PSIB [protected]) on 10 March 2015, however on visiting the Showroom I was again told that the model is not there as its not coming from factory for sometime now (even though the same model was available with other car dealers in Meerut). After some time they asked me to visit M/S RAJSNEHA Automobiles and gave me the cheque for INR 784, 000/- to make payment to RAJSNEHA; in order to harass me they asked for STOP payment of the cheque. The above incident had caused great mental agony and has moved my trust in MARUTI company as I don’t understand how they give Franchise to such fraudsters. I would like the responsible person in MARUTI company to take care of this incidents a it impact their credibility. If requisite action is not taken then I would not shy from taking LEGAL RECOURSE (via Consumer court) as this has declined my credibility and Goodwill in market. Please please please !!! take some strict action. Regards, Manu Sharma (Chartered Accountant) Alcatel-Lucent Account NAR RTR - Inventory Accounting Contact # +[protected]

From :- 07/02/2015 S .Saikumar 22/32, Udayappa colony, Shankar nagar, Salem - 636007 [protected] To, M/s. Maruthi voyog ltd Gurgoan Respected sir, I am a owner of Maruthi SX4 VDI vehicle bearing Regd.no.TN.30.AP.4093 my car was first insured at the dealer point in the first year. Second year when the renewal was due I was approached by many insurance companies and I chose an insurance company which quoted the lowest premium . When M/S.Thriveni car’s (p) ltd opened their dealership at Salem I asked for a quotation at renewal time. They quoted a higher rate and I continued my renewal with M/s. United India insurance company ltd who gave as much as 60% as tariff discount. My car met with an accident on 30/08/2014 and after completing the formalities I towed the vehicle to M/s. Thriveni car’s, Salem. On arrival I put some conditions which are as follows. 1. The dealer should negotiate the claim with the deputed surveyor. 2. The dealer should not ask additional amount from me, over and above the amount allowed by the surveyor. 3. They should not do any other work other than the accident job. 4. All the damaged parts that are replaced should be handed over to me or otherwise the salvage value should be deducted from the bill. The technical personal agreed for all the condition. On completion of work they hurried me to take delivery of the car . when I said that the surveyor has not readied the report to know the claim amount . They told me that their bill amount is based on the surveyor’s report. Based on this assurance I took delivery in good faith and to my dismay when the surveyor gave his report there were many differences. when I took up the matter with M/s.Thriveni car’s they did a u turn saying that company’s labour schedule does not match with the surveyor’s schedule when I asked them why didn’t they tell me this point earlier, their answer is vague. Also the salvage value was also not deducted from the bill and the salvage was also not returned to me till the writing of this letter. A specific point I wish to raise is that is renewing a insurance with non tie-up companies is offence? because these people always tell that if I had renewed the insurance with them this problem would not have arisen. We are forced to go to other insurance companies because the premium amount between the dealer point and other companies there is a huge difference . ( As much as 60 % ) why this disparity ? Kindly intervene in this matter urgently and do the needful. Other wise I will be forced to look-in to some other alternatives to claim my amount. My email id is [protected]@gmail.com. Yours Faithfully saikumar s

This is bring to your notice that I got associated with your company in November 2008 by purchasing a car (Make:Maruti Suzuki Model: Alto LXI) registration number DL8CR 0129. I have been a very satisfied customer all throughout ever since the purchase with no issues pertaining to the vehicle Maintainance or otherwise, however, wanted to escalate an issue by bringing it to your kind notice. I bought the vehicle from a showroom named “ Saya Automobile”, A21 GT Karnal Road Indl Area Azadpur, New Delhi . As per the terms and conditions levied by the showroom’s authority, the registration and ownership of the car was to stay with the company until the loan is fully paid, however, I have made all full and final payment to the "Saya Automoble" in October 2014.I don't know why they are delay in this and not even getting any response.Now the same was supposed to be transferred under my name. This is causing a lot of distress and is highly tormenting for me as a customer, hence I want this to be sorted immediately. It was finance by Maruti Udyog LTD. I have contacted many times to Maruti Udyog LTD but no response till date. I would appreciate your kind response and action around the same. Please find the attachment also

I am the owner of Maruti Ritz VDI (Engine No D[protected] and chassis No MA3FDEBIS[protected]. On 06 Mar 15, right rear door lock of the car started malfunctioning. Door could not be locked either manually or electronically. On 07 Mar 15, I approached M/s Shenbaga Motors, Puducherry (Maruti dealer) for repairs. Spare was not readily available. I was told that it would be made available in 2-3 days time. From 12 Mar 15 onwards, I have been regularly checking with the above dealer and the response was not encouraging. On 17 Mar 15, I met the Customer Care Manager of the above dealer. I was told that demand for said item (cat part No 82301M83K62) has been placed vide Order No S9601MLM15038R with Maruti Udyog on 08 Mar 15 and that it will take another five days for the part to arrive. This is the reply after 10 days. Do Maruti Udyog and their dealer expect me to stand guard/sentry next to my car wherever I park? Ridiculous service undoubtedly!!! The part would have reached even by normal goods train had it been booked and despatched on time. I am thoroughly disappointed and dissatisfied customer. I am thinking of changing my loyalty to Toyota / Hyndai etc. Email: [protected]@radjad.in. Col D Raja (retd)

Respected Sir, We had purchased your product Suzuki Swift DZire ZDI on 13th December 2013 with registration number GJ 01 RE 6161. It was working good till we met a savior accident on 4th April 2014. After the accident, we submit the car to the Kataria Automobiles PVT. LTD. near Makarba, Ahmedabad. They observed the car and made an estimate on damage around 2.50 lac which was increased to 4.36 lac at the end. We had demanded for the total loss of car and replacement for the same but at Kataria Automobiles PVT. LTD. your staff was so irresponsible and they did not listened to our complaints. After the services we got re-delivery of the car but till the date we are facing various problems in the car. We also complained to the Kataria Automobiles PVT. LTD. service station for the problems we are facing after the services but they didn't listen. And still they are demanding money for the services whereas it's their mistake that they didn't worked properly and our car is still in the service station. The main purpose of this mail is to draw your attention towards our problem and do the needful. Because of the companies' delays and inappropriate behavior, we are facing so many problems.

I have a MARUTISUZUKI WAGONR(VXI) MODEL 2015, New car[protected] only delivered, while drivingI observed rear right side Tyre wear out, In my first service I informed toservice care(vishnu service center - Guduvanchery) they verify and told RIMbend is there and they replace spare tyre to rear side & defective put asspare, I asked to resolve the issue but they told RIM not cover for warrantyHow can i ratify the issue, It is defective spare While my first drive also iobserved the issue, Please help to replace it

Dear Sir I had purchased Swift Dzire VDI on Jan 15 2013 (RJ26CA2002) from KP Automotive, Tonk Rajasthan. I gave the vehicle for service, Mechanic has informed some problems related to Engine. My district dealer refer my car to Jaipur Workshop where I doesn’t know what happen they have opened up the engine and suggest for full engine repair that cost me around 30, 000/- and separately I paid about 15, 000 to my district dealer before he refer my car to Jaipur Auto Workshop. After paying this amount I came to know that I gave my car within the warranty period. My warranty period was expiring on January 15 2015. Response of Auto Workshop was pathetic, every time I called them they always extend the delivery date and gave me my vehicle in 25 days instead of 7 days they committed during taking my vehicle on service. After this service my car not run more than 2000 Kms and one major Breakdown was reported in Turbo(As identified by Dealer) which was not expected after service that Jaipur KP Automotive has done only 25 days back. My objective to raise this Complaint 1. I want refund of the amount which KP Automotive workshop has recovered from me on the name of Engine Service. 2. After this payment and overall service of car, Explain how this major breakdown of Turbo hap[pen and why should I pay for thjis negligence of Service technician. 3. Several time I discuss with my dealer but no proper response was there. 4. Request to look this matter as urgent. I am a premier customer of Maruti Suzuki as I have 3 car form Maruti 1. Wagon R (RJ26CA0646, 2. Swift Dzire (RJ26CA2002, & Swift VDI I purchase last week). A quick and positive response was appreciated & expected. With Warm Regards, Brijendra Singh Rathore Human Resource Development Sewagram Cement Works [protected]

I had booked a Wagon R LXI on 04/03/15 of colour Silver White paid Rs.5000 by cheque as booking amount, Rs.3.60 lac loan approved by SBI Car Loan but your sales staff Team Leader Mr.Srimanta is not giving the invoice to SBI car loan department to disburse the loan amount. contact person of SBI car loan dept is Ms.Mousumi - [protected] . SBI Car Loan department Ms.Mousumi is calling me on this matter and asking me that she is not getting the invoice from your end that she can disburse the Car Loan. Booked the Wagon R LXI Silver White at Kolkata - Bhandari Automobiles - Gariahat Road.

Dear sir, Car purchased 9 months back giving frequent troubles, Maruti suzuki master in chennai has checked the vehicle on many occasions however the trouble was not permanently solved by them., I am facing displeasure in selecting suzuki product because of their non-response. Please note that I am holding the relationship for 10 years and I never thought over any other brand other than maruti suzuki... Please support in taking up with maruti suzuki top people for either providing permanent solution or to change the product which supplied with inferior quality and questioning on safety. rgds balasubramanian R [protected] From: BALASUBRAMANIAN Renganathan Sent: 18 March 2015 15:19 To: '[protected]@maruti.co.in' Cc: [protected]@yahoo.com Subject: RE: Product design issue: uncomfortable driving and request maruti suzuki to provide soluutio... Dear sir, No reply till time, I purchased vehicle and within 9 months, I am facing lot of issue, no solution has been given and not even any response. .. My vehicle registration No. TN 09 BX 1753 I never expected this from Suzuki with whom I have longtime relationship Rgd Balasubramanian R From: BALASUBRAMANIAN Renganathan Sent: 16 March 2015 15:10 To: '[protected]@maruti.co.in' Cc: [protected]@yahoo.com Subject: RE: Product design issue: uncomfortable driving and request maruti suzuki to provide soluutio... Dear Sir Again I am facing the “issue of CAR JUBMING” gives uncomfortable driving. Your permanent solution to stop the same. Rgds Balasubramanian R From: BALASUBRAMANIAN Renganathan Sent: 06 February 2015 18:06 To: '[protected]@maruti.co.in' Cc: [protected]@yahoo.com Subject: RE: Product design issue: uncomfortable driving and request maruti suzuki to provide soluutio... Dear Sir I have strong complaint on product delivered having design problem and I need maruti suzuki support for solving the same. Please note that I am holding the relationship with maruti suzuki since 2003. My first car was maruti 800 (second hand car) and then I bought new wagon R in 2007. I was holding the car with good satisifaction till 2009 and sold due to my transfer to AP. I bought maruti suzuki product with same loyalty "Ritiz (Apo9bw5839)@ hyderabad in 2009 (Dec) having great happiness for 4 plus year. I was transferred to chennai (TN) and due to traffic issues, I have gone for wagon R thinking that the car would be with same features (or) with additional than 2007. I bought the above car in July 2014 and since then I am not comfortable with the car. Twice we have gone for 300km plus travel and our family felt headache, womit, tired etc... I further find three issues in the car. a) AC blower fitted near to adjuent to left side (middle) blower, the effect of AC going to driver hand/sterring due to which driver performance is out of game. Further the passengers travelled in the car is not getting any ac. 2. I think due to sinkage in the car size the car is jumbing too much and stability is question mark... whenever turning people are going for big swing if the car speed is not maintaining at 20km. 3, . whenever the car speed goes beyong 50km, the sound is too much, cos of the noise we could not enjoy the car driviing... It is look like diesel car sound. 4. The parts/accessories is a substandard one. (The seat belt within 6 months is out of the game, wiper within 6 months changes and I paid for the same, after second service, due to non-function of, the windscreen is having big scratch) 5 From day one, the car front side pumber is not sitting properly and two services i indicated, i have been told no issue at all. I am facing uncomfortable on driving and my family is not happy with the product. I request maruti suzuki to allow me retain my loyalty with maruti products in the coming future, I request you to kindly upgrade my car to either RITZ or Ertiga, the difference between my purchase price what I paid vs the new model car, I will pay the same. In case if my request is not considered, I don't have any other option to sell the car at lost, in such case I will not be with suzuki product in the future. Having the loyalty I referred many of my friends to buy suzuki proudct and most of them decided on suzuki product. Please do the needful i have given my car to your chennai maruti master today, who informed to look once again about the suspension, engine tuning, etc. I will try for a week and will get back to you. In the mean time request for enquiring about the product design issue BALASUBRAMANIAN R Alstom Grid | Finance - Southern Region | Dy General Manager Phone:[protected] | Mobile: 91-[protected] | E-mail: renganathan.[protected]@alstom.com Office address: IOC Building, 19/1 GST Road, Pallavaram, Chennai - Tamil Nadu - India - 600 043 Site: www.alstom.com

Dear I have purchase new Philips Led light last month. As per Maruti advisior light show white colour and high definition light. But i am use last one month back but no any 1 % change my light system compare to old and new. I am lot of time call to Rohan Motors Noida Sector 1 . But no any signal response... Reg Gaurav Yadav [protected]

Respect, Sir/Madam Ami ank din age malda jk wheels pvt .ltd te swift D21RE VDI neoar jonyo 9000 hajar taka diyechi but jk wheels pvt ltd timely amk gari dite pareni tai Ami anyo Jaiga theke gari niye niyechi but company amr taka ta ank din theke return dichhena so please help me

I HAVE A MARUTI SUZUKI SWIFT(ZDI) MODEL 2013.. MY CAR IS MAKING NOISE WHEN CLUTCH IS RELEASE.. THIS PROBLEM IS FROM STARTING WHEN I BUY IT.. FIRST I THINK IT MAY BE A NORMAL NOISE.. BUT AFTER THIS THE NOISE VOLUME START INCREASING... I TOLD ABOUT TO THE SERVICE MANEGER ORALY MANY TIMES. AND SERVICE LABOUR TOO.. THEY SAID IT IS NORMAL.. AND TAKE NO ACTION.. SO I WANT TO COMPLAIN AGAIST THE MODREN AUTO MOBILES, HISAR

got my eeco model2010 repaired at authorised dealer having noise problem and paid the amount of Rs11500/ and then 3700-00.but the problem is same and noise is less upto 30% only. on complaint they say we are satisfied but i havent spend the money for their satisfaction & moreover they ask to change anew part on every visit. so this is kind request, ask someone to just rectifie the problem

Dear sir,

I Purchase New ERTIGA VDI Car which I purchase last year in 11 Mar 2014 from Jain udag, Silchar and mileage is now 33557 KM.for the last 3 month I am facing the problem in my car Engine is Knoking .many times I contact with your service dealer Jain udag, Silchar but they did not check my car carefully and now the problem has become very big like that in running it gives vibration and engine Knoking. for the last 7 days I put my car in your service center Jain udag, Silchar but till time they did not identify the problem in my car even they have changed many thing in the the new car maximum Part of the Car Even ti-pad Clutch, spark plug, injector they open 50% part of the engine but still they not identify.
this car has MANUFACTURING DEFECT i will not receive this car after open the major part. this is Not a reliable Car for me. DEALER ARE CHEATED they give me defective Car to me.
Now i need a Replacement of my car i will not accept this car any condition at this stage. i will in consumer court for this problem.
please see this matter seriously.

I have done the mistake to purchase the Murti Make car, so you are requested to look in the matter and do the needful, otherwise I have to go to legal process.


Thanks & Regards,
my detail is

Reg.No AS-11H-4622

Name: Minhaj Uddin Laskar
Mob: [protected], +91-[protected]
e-mail: minhaj.[protected]@hotmail.com

I had bought a new maruti eeco commercial (reg no DL ILV 5420) from Competent Automobiles, Shivaji Marg, Delhi on 09.02.2015. Since day 1, we have been facing intense problem with the CNG kit. The vehicle is unable to run on the CNG for more than 10min and has to be driven on petrol instead. Upon taking the vehicle back to Competent on Mar 11, we were informed there is some manufacturing glitch in the vehicle and since they don't have a qualified technician to handle the same, we should take the vehicle to Maruti owned workshop at Naraina. We took the vehicle there on Mar 12 and eversince the vehicle is at the workshop. Overthere we were told the wiring assembly needs to be replaced and they have already ordered for the same. Everyday I am following up with the workshop but without any success as to when will the problem be resolved. PROBLEM : Competent being one of the oldest and the biggest distributor of Maruti does'nt have the required technician to check and inspect the vehicle. Further is their job restricted just to sales, with all our issues falling on deaf ears. Further, it is a new commercial vehicle in which we are facing the problem and has been more than a week since we have taken the vehicle to the workshop. It is taking a great toll on my business, wherein all my supplies are being hampered and we have to inccur extra expenses for running our logistics. I request you to please take up the matter with the highest possible authority and get my vehicle exchanged for a new one. I wont take the delivery of this vehicle whose fuel system is faulty since day 1

I had purchase a new Maruti Alto LXI From Indus Motors Kalamassery, Cochin, during last September and took delivery on 31st October due to some personal reasons. Details are furnished below. Date of Booking – 23.9.2014 Invoice Number & Date –VSL14004282 dated 27.9.2014. Customer ID – [protected] Vehicle Details – MA3EUA61S00502508 Engine No. 528600 Insurance No. MOP2551022 dated 10.10.2014 for amount 12708. As per the advertisements in the daily newspapers, All customers are eligible for 2 gram gold coin till 31st of September. Also the agreement forms shows that the rate and offers are eligible as on the date of invoice. During the time of taking delivery Indus Motors informed that the amount related to Gold coin offer will be disbursed by Maruthi within 2-3 weeks after delivery. But now Indus informed that Maruthi rejected my request since the date of insurance was 10.10.2014. Please forward the reason for denying my right. Nandakumar V M Project Lead, Muthoot systems and Technologies Limited, Infopark, Cochin. [protected].

Dear Sir/Madam, Myself Vishwanath Y, I had done a payment of Rs 482000 for a brand new maruti Wagon R vxi model on 13/10/2014. But recently I got a sms stating that my car insurance premium is due on 27/02/2014 should be paid immediately. I called the No that part of the msg and enquired the same. For which they told that the owner name is Babu Bhai prabhudas patel and the vehicle no is KA53Q 8409. Here my vehicle No is same i.e KA53Q 8409 but the owner name is not my name. So I raised the fradulant transaction to the following : [protected]@bimalmaruti.com, [protected]@bimalmaruti.com, [protected]@bimalmaruti.com, [protected]@bimalmaruti.com, [protected]@bimalmaruti.com, [protected]@bimalmaruti.com, himanshu.[protected]@maruti.co.in, [protected]@maruti.co.in, servicecare.[protected]@maruti.co.in I again checked with other maruti showroom about the owner of the vehicle KA53 MB 8409, they also mentioned as Babu Bhai . So its a clear fraud done by both Bimal and Maruti. Please help me get back my money. Regards Vishwanath Y