Maruti Suzuki India Complaints & Reviews

Dear Vikas ji,
As per our discussion with you & Mr Sharma ji in your Service Center Malad on Dated 16th may, we have surrendered the said car to M/s. Spectra Motors Ltd, Malad & we want you to repay full purchase value of the car at the earliest.
We are still waiting for your Positive Reply otherwise, on 22nd may will launch a compliant in consumer court against the company and the dealer.
Thanks & regards
Nilesh Sable
[protected]/[protected]

From: Vikas Dhumal [mailto:vikas.[protected]@spectramotors.in]
Sent: Tuesday, May 19, 2015 1:49 PM
To: Nilesh Sable
Cc: k a; Customer Complaint; ccm malad; works malad; ashish dey; NavenduC.[protected]@maruti.co.in; Girish Sable; AkbarRafiq.[protected]@maruti.co.in
Subject: Re: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Mr.Nilesh Sabale,

Greetings !!
Kind reminder.Request you to collect the vehicle delivery for avoid inconvenience due to delayed.isist
Pls let us know your visit time to serve you better.

Regards.
Vikas Dhumal


On Sat, May 16, 2015 at 2:27 PM, Vikas Dhumal <vikas.[protected]@spectramotors.in> wrote:
Dear Mr.Nilesh Sabale,

Good afternoon !!

This is with reference to your trail mail, once again we would like to reiterate that your vehicle is ready for delivery since 12/05/2015 and requested to take the delivery of your vehicle at the earliest.

Appreciated a prior intimation a day in advance to the undersigned for hassle free delivery of your vehicle.

Thanks & Regards,
On Fri, May 15, 2015 at 4:57 PM, Nilesh Sable <nilesh.[protected]@secureparking.co.in> wrote:
Dear Team,
With reference to trailing email, We have decided to surrender this car and want us to repay the full value of the car for which we have purchased at the earliest.
Now since a long time I am doing follow up with Spectra Motors Ltd and I am really fed up of repeatedly telling the same issue.
Thanks & regards
Nilesh Sable
[protected]/[protected]


From: Vikas Dhumal [mailto:vikas.[protected]@spectramotors.in]
Sent: Friday, May 15, 2015 4:20 PM
To: Nilesh Sable
Cc: k a; Customer Complaint; ccm malad; works malad; ashish dey; NavenduC.[protected]@maruti.co.in; [protected]@gmail.com; AkbarRafiq.[protected]@maruti.co.in

Subject: RE: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Mr.Sabale,
Greetings!!
This is with reference of our earlier talk regarding your vehicle feedback of" Engine not starting " Due to stater not taking self on dated 11th of this month.
We highly regret the inconvenience caused to you in this regard.
As per your feed back engine not starting on road we received, We sent our MOS for assistant & engine started with the help of Jump cable which we found Battery in discharged condition.
We recharged the Battery on 12th & resolved the starting issue.Now battery is fully charged & Engine is getting started by good self.
We request you to collect the vehicle delivery to avoid delay.
Regards.
Vikas Dhumal
Works Manager. Malad.
Sent by my Xolo phone.
On 12-May-2015 3:19 PM, "Nilesh Sable" <nilesh.[protected]@secureparking.co.in> wrote:
Dear Team,

Still We are facing different & different Problem in my Car. Already I discuss with Mr. Navendu C. Waghmare & Mr. Kishore Adsule But Till Date I don’t have any Positive replay Form your site...

Complaint Details
Job Card No. JC14029243 – Date 07/01/2015
Job Card No. JC14037904 – Date 27/03/2015
Job Card No. JC14038416 – Date 31/03/2015
Job Card No. JC[protected] – Date 11/05/2015 (In Process)

Finally you tell us another how much problem I have to face In future??

This is not the Good Customer Service, we are not Satisfied with this at all. Still same Problems Running in my vehicle
Kindly HELP me out from These and Advise us what we should do in this Metter ?

Thanks & regards
Nilesh Sable
[protected]/[protected]


From: Nilesh Sable [mailto:nilesh.[protected]@secureparking.co.in]
Sent: Wednesday, April 01, 2015 1:08 PM
To: 'ccm malad'; '[protected]@maruti.co.in'; '[protected]@maruti.co.in'
Cc: 'works.[protected]@spectramotors.in'; '[protected]@spectramotors.in'; 'Vikas Dhumal'; 'Kishore Adsule'; 'Sarita Sawant'; 'Ashish Dey'; 'NavenduC.[protected]@maruti.co.in'; '[protected]@gmail.com'
Subject: RE: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Team,

With reference to trailing email, we have surrendered the said car to M/s. Spectra Motors Ltd, Malad & we want you to repay full purchase value of the car at the earliest.

We are still waiting for your Positive Reply otherwise, tomorrow will launch a compliant in consumer court against the company and the dealer.
Thanks & regards
Nilesh Sable
[protected]/[protected]


works.[protected]@spectramotors.in; [protected]@spectramotors.in; Vikas Dhumal <vikas.[protected]@spectramotors.in>; Kishore Adsule <kishore.[protected]@spectramotors.in>; Sarita Sawant <sarita.[protected]@spectramotors.in>; Ashish Dey <ashish.[protected]@spectramotors.in>; NavenduC.[protected]@maruti.co.in <navenduc.[protected]@maruti.co.in>Dear Mr Nilesh Sable,

Greetings,

At the out set we regreat the inconvenience caused & apologies for the same,

This is with reference to your valuable feedback which we received from our Principal M/S Maruti Suzuki Ind Ltd.

As per our tel econ had we informed you that the work is going on & will revert with complaint resolution.


From: Nilesh Sable [mailto:nilesh.[protected]@secureparking.co.in]
Sent: Tuesday, March 31, 2015 1:06 PM
To: 'ccm malad'; '[protected]@maruti.co.in'; '[protected]@maruti.co.in'
Cc: 'works.[protected]@spectramotors.in'; '[protected]@spectramotors.in'; 'Vikas Dhumal'; 'Kishore Adsule'; 'Sarita Sawant'; 'Ashish Dey'; 'NavenduC.[protected]@maruti.co.in'; '[protected]@gmail.com'
Subject: RE: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Team,

With reference to trailing email, we have surrendered the said car to M/s. Spectra Motors Ltd, Malad & we want you to repay full purchase value of the car at the earliest.

Thanks & regards
Nilesh Sable
[protected]/[protected]


From: Nilesh Sable [mailto:nilesh.[protected]@secureparking.co.in]
Sent: Tuesday, March 31, 2015 11:04 AM
To: 'ccm malad'; '[protected]@maruti.co.in'; '[protected]@maruti.co.in'
Cc: 'works.[protected]@spectramotors.in'; '[protected]@spectramotors.in'; 'Vikas Dhumal'; 'Kishore Adsule'; 'Sarita Sawant'; 'Ashish Dey'; 'NavenduC.[protected]@maruti.co.in'; '[protected]@gmail.com'
Subject: RE: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Team,

With reference to my continuous complaints and 9 nos. of services for the said car, still the problem is not resolved.

We have decided to surrender this car and want us to repay the full value of the car for which we have purchased. Please make a note if this the not taken on priority will launch a compliant in consumer court & media against the company and the dealer.

Thanks & regards
Nilesh Sable
[protected]/[protected]
From: ccm malad [mailto:ccm.[protected]@spectramotors.in]
Sent: Friday, March 27, 2015 2:13 PM
To: Nilesh Sable
Cc: works.[protected]@spectramotors.in; [protected]@spectramotors.in; Vikas Dhumal; Kishore Adsule; Sarita Sawant; Ashish Dey; NavenduC.[protected]@maruti.co.in
Subject: Re: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Mr Nilesh Sable,

Greetings,

At the out set we regreat the inconvenience caused & apologies for the same,

This is with reference to your valuable feedback which we received from our Principal M/S Maruti Suzuki Ind Ltd.

As per our tel econ had we informed you that the work is going on & will revert with complaint resolution.
On Thu, Mar 26, 2015 at 5:25 PM, Nilesh Sable <nilesh.[protected]@secureparking.co.in> wrote:
Dear All,

Reminder

This is not the Good Customer Service, we are not Satisfied with this at all. We Respect the Maruti as A Customer. I know your Company is well known for the QUALITY AND RELIABILITY of its goods & services, so I have no hesitation in writing to you but i very DISSATISFIED with the Vehicle and Services.

Our earning of entire family is dependent on this car and we are paying installments on this car every month.
Due to this problem we are not able to send our car on rent for traveling purpose so on daily basis we are suffering a loss of around Rs. 3500/-

Due to all this problem in the car the value of our car has become zero as the main part of the car i.e engine is having a major problem.
We are under tremendous stress and tension as our business has gone to zero as we are not able to sent our car in traveling.

We feel that after spending Rs. 4.83 lakhs we have purchased a car not for our use but for the company on which the company is doing research every time we give the car in service and training their mechanics.

We are now tired of doing complaints every now and then and taking our car to service station again and again so we demand that the entire engine should be replaced in our car.

If we dont get the entire engine replaced we will legally file charges against the company in the Consumer Court.


I look forward to your reply and a resolution to my problem.

Thanks & regards
Nilesh Sable
[protected]/[protected]


From: Nilesh Sable [mailto:nilesh.[protected]@secureparking.co.in]
Sent: Wednesday, March 25, 2015 10:37 AM
To: '[protected]@maruti.co.in'; '[protected]@maruti.co.in'; '[protected]@spectramotors.in'; 'ccm.[protected]@spectramotors.in'; 'works.[protected]@spectramotors.in'
Cc: '[protected]@spectramotors.in'; '[protected]@gmail.com'
Subject: RE: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear All,

Gentle reminder

We are waiting for your reply for trailing email

Thanks & regards
Nilesh Sable
[protected]/[protected]


From: Nilesh Sable [mailto:nilesh.[protected]@secureparking.co.in]
Sent: Tuesday, March 24, 2015 5:25 PM
To: '[protected]@maruti.co.in'; '[protected]@maruti.co.in'; '[protected]@spectramotors.in'; 'ccm.[protected]@spectramotors.in'; 'works.[protected]@spectramotors.in'
Cc: '[protected]@spectramotors.in'; '[protected]@gmail.com'
Subject: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Respected sir,

Before putting up my Request I would like to Apprise with few facts for your kind Consideration:-
With Due Respect I NILESH N SABLE, I have Purchased Maruti Eeco 5str. Cng Ac Htr, Reg.no.-MH 03 BS 2966, Chassis no.-MA3ERLF1S00357374, Dated -07/08/2014, from Spectra Motors Ltd Malad west -Mumbai.
I have observed malfunction & jerking problem error, indicating some problem. I visited Car shop and shared problem with them, as per their suggestion I gave car for service but after service of the car problem remains same, at every time of the service they are promising that this will be solved. Now since a long time I am doing follow up with Spectra Motors Ltd and I am really fed up of repeatedly telling the same issue to the dealer. The warranty of my vehicle is also going to expire soon after that what??????
Till now I have given for Seven services but the problem remains same. Details of the Service is as followed. (For your reference)
Service No Date Job Card No Service Center Details
1 17/09/2014 JC14017174 Spectra Motors Ltd Malad West
2 31/10/2014 JC14021829 Spectra Motors Ltd Malad West
3 01/12/2014 JC14019631 Spectra Motors Ltd Malad West
4 28/08/2014 JC14015311 Spectra Motors Ltd Malad West
5 17/11/2014 JC14018390 Spectra Motors Ltd Malad West
6 Spectra Motors Ltd Malad West

7 Spectra Motors Ltd Malad West


So I request you to provide permanent solution for the above stated problem.
Yours faithfully,

Regards
Nilesh Sable
[protected]/[protected]


--
Thanks & Regards,
Anita Dabholkar
Asst Customer Care Manager
Malad Workshop
[protected]


--
Regards,
Vikas Dhumal (Works Manager)
Spectra Motors Ltd, Malad.
+91 [protected]
www.spectramotors.in


--
Regards,
Vikas Dhumal (Works Manager)
Spectra Motors Ltd, Malad.
+91 [protected]
www.spectramotors.in

Damage car Photo attached

Dear Concern, Pls note my car registartion no. is MP 09 CQ 4564. We request you the speedy resolution of our grievances. RgdsVinit[protected][protected]----On Fri, 2/1/15, ATM Queue <[protected]@maruti.co.in> wrote: Subject: RE: Poor Service of Maruti Delare RUKMANI MOTORS Indore CRM:[protected] To: [protected]@ymail.com Date: Friday, 2 January, 2015, 12:28 PM Dear Sir/Madam, Thank you for contacting Maruti Suzuki Customer Care. We have received your communication regarding the change spare wheel during service and delay in RTO Registration and wrong commitment by workshop. We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern. However, we request you to send us the following information, to expedite in this case. •Your car’s Registration number. We are looking forward to receive the required information. We will do our best to assist you in best possible manner. Thanking & assuring you of our best services at all times. Please feel free to revert in case of any other query or clarification required. Regards, ANY TIME MARUTI (Call Us- Toll Free:[protected] and[protected] Please visit us at http://www.marutisuzuki.com 001

Find the screenshot attached