Maruti Suzuki India Complaints & Reviews

I have Swift Lxi model which I purchased on November 26, 2014 (DL8C AG 2870) . Due to theft of Stereo on March 28, 2015, left car glass of car and center console is damaged. I went to Maruti Suzuki DD motors wazirpur on March 29, 2015 to get the car repaired. But I am really disappointed with the behavior and attitude of the workshop people. They refused to clead the glass inside the door and car. they said it can be done through brush and none of them is bothered to even use Vacuum or air to get it done. When I raised the concern to the team inside AC cabin, they get ready to clean with th Vacuum but then also glass is not cleared because their Vacuum machine is out of work. They have used air and upto extent they have cleared the glass. Then also if I closed the Door, I can hear the sound of glass particles in door. When I raised this concern, I got very Pathetic/Silly, Useless reply from the workshop people that somewhat will always be there. After all this When I raised the concern to Seniors they again send someone to check and this they clean with high pressure air and thankfully glass got cleared after so much of time wastings. Now when I drive the car there is some space left through which air is coming inside and anyone can hear the sound of air as well. Really Very disappointed with the service. If I have replaced the glass from Maruti Service Center then I would expected complete care of the car but these people are worst then local workshop. Its my mistake that I went to workshop to get it replaced instead I have tried local workshops to get it done. Atleast they will talk in decent manner and provide some good answers apart from illiterate maruti workshop guy who even don't how to speak. thanks Vipin Gambhir [protected]

Dear Maruti team, I am family customer of maruti, because we have purchased maruti car, four times – 800, wagon R, DIZER &ESTEM . but Today I am not happy with your car . because without any doubt we can say maruti is playing with customer life . I have purchase a new car (Wagon R STINGRAY) in jan-14 from Faridabad . after one year & 9000 KM completed front (driver side)tyre life is over . that misshaping can be occurred on road . about that you know what will be result on road . please help on that issue & change the tyre free of cost . no any rick from my side about car service . last (third) car service has done in jan-15 . that failure is not acceptable . again I want to say that today I am really very sad…..or demoralized about maruti . kindly reply on priority . tyre photo here with attached . Regards, Ritu paran chouhan Car NO - HR29 AF 9762 Mob-[protected]

I earlier had Maruti 800 and Alto LXI. There was no problem with gear system. I purchased Celerio ZXIO from Apra Auto (India) Pvt Ltd Gurgaon.on 17 October 2014. I am able to shift to second gear during driving with difficulty as there is lot of play. I have to take gear lever to the extreme left and then again move it to right to engage second gear. Similarly, sometimes, it becomes difficult to change from second gear to third as it does not engage. I had pointed it out to Apra service centre during first service, but they said it is a new car and I shall get used to it. I would like an engineer from Maruti to do road test and rectify the gear system.

I had purchased a swift dzire car one and a half year ago. I am facing self start problem in my car. I showed it to mechanic and they told me that there was a problem with something which is called LOW PRESSURE or something else. Don't know what to do. Really getting to much harrashment. please help....

Sir, My vehicle damaged (one year old) and delivered in Krishna Maruti Showroom at Jodhpur for repairing. Same was Insured from Maruti insurance services through Krishna Maruti Showroom with Zero deft insurance policy. When I go to showroom for taking my Car that found that some item not changed as mentioned in job card and told to Concern at the time of deliver the vehicle and paint are not match with existing Colour. Further also colour was not properly painted in side of door and other parts which was replaced. I have complaint but no response. They could not properly Repair/change the parts as well as charged from me of one part of Assessory. Please Look in the matters. Direct to concern for the same and do complete my vehicle. I have also mailed on contact us Maruti and submit a inquiry. But does not get registration no. With regards Mahesh Panwar

Respected Manufacturer, I am glad to be one amongst the Maruthi Suzuki family. My name is R.C.Selvam. I purchased a new Maruthi Ritz VDI car in January 2015 @ ABT Maruthi Show Room, Cuddalore, Tamil Nadu. My vehicle number is TN 31 BT 6319. I highly regret to share i faced hell a lot of misguidance and delay in getting my vehicle getting delivered and registered in time. Maruthi is known for its evergreen and entrusted customer service. In my case its entire contrast compared to service level maiintained my Maruthi. Post taking delivery I faced severe mileage problems, mileage getting dropped every time. My mileage started @ 19 kmpl and dropped to 16.2 gradually every tank fill. I fuelled only @ BP. Threre had been very dense and thick black smoke emission continuosly which I felt main reason for mileage dropping. I did raised complaints to Cuddalore service points many times but no care was taken. Even during service (5000 kms) I raised this same complaint. I was told that there was a severe problem in the EGR setup by the person who attended me. This feedback I observed post testing my vehicle with STD meter checking. I am under a conclusion that the vehicle carried manufactuing defect whwn it got sold to me. During 5000 km service they manually cleaned the silencer and pump by passing air through it and told me things will be ok for me. But still now my problem persits. I have run 9000 kms so far. I am going to raise this to the consumer court forum next week if my problem is not solved. I still value and aspire Maruthi Suzuki's service level being rated No.1 amongst the other manufacturers. Hoping you will revert back ASAP. Regards, R.C.Selvam, Mobile :[protected],[protected]

From : R L Garg Date: 16.03.2015 C/O M/S Micro Polypet Private Limited V P O Munak, Dist. Karnal -132040 To The Manager Customer Care Services Karnal Motors Private Limited G T Road, Karnal Dear sir, Subject: Repair of my vehicle Regd. No. HR 40 D 7381 (DZIRE VDI) I am in receipt of your letter dated 09.03.2015 mailed on 14.03.2015. Thanks for your reply but I am not convinced with your reply. I observe that: The vehicle was repaired after taking approval of the surveyor. Then you please recover the amount of repair from him. Since neither you have submitted me the estimated cost of repair nor have you sought my concurrence to repair the vehicle. Then why should I pay. You charge the depreciation amount of the repair of the vehicle. Nobody minds, but you have to explain the same to the vehicle owner. Madam took some blank papers and got my signature done. Nothing was explained to me regarding the insurance and repair. I still observe that the painting charges of one bumper Rs. 4496/ is very high compare to its cost of Rs. 1676/. Insurance and concerned company might have not taken its cost into consideration. I bring to your notice that the customer has every right to ask for discount/ concession and to bargain. I still remember the horrible scene that the vehicle could not be traced for almost two hours in your workshop and the services. I once again request you to reimburse Rs. 4562/ as the vehicle is repaired without providing me the estimated cost of repair and without my intimation. Yours faithfully R L Garg

i have given my car maruti alto lxi (regd no. ap07aj 1158) to sky automobiles, patia, bhubaneswar for over heating of engine and general service. they have not communicated the expenses to be incurred to me and when i went for delivery of the vehicle on dt.26.3.2015 they given me a hefty bill of Rs.8900/-. the behaviour is very bad and after spending so much money now within one day the vehicle is giving more problems. kindly redress the problem it is mentally harassing to me. rajesh kumar khatua senior manager Oriental bank of commerce Link road, cuttack mob:[protected]

Dear Sir/Madam, Myself Vijeesh V, I own a 2014 model wagon R LXi which is still under warranty. After the second service of my vehicle I found that the suspension has become very weak, even the lowest roughness of the roads are felt vigorously inside the cabin and steering wheel . I even felt that the vibration inside the vehicle is worse than the Auto Rickshaw. In addition to this a loud humming sound is heard inside even when the vehicle is running with windows up. I raised this issue three times to the Maruthi suzuki service station at Surathkal, but the response I got from the Service Engineer was disappointing. He was of opinion that these issues are very common in Wagon R and I have to live with it. But I did not notice any such issue with other WagonR or the test vehicle at the showroom. Hope that this complaint will resolve my vehicles problems at the earliest. Thanks and faithfully Vijeesh

I had purchased a Maruti Ertiga (diesel version) in 2012. Since then I have been facing a lot of parts failure. First it wa the gas pump which I had to replace for about Rs. 35000 now recently the turbo jet has failed and the dealer R.D.Motors, Nagaon has informed that another amount of Rs. 35000 will be required. All I want to know is that will such a reputed company like Maruti Suzuki will try to analyse why I am facing so much problems? Does the vehicle have some manufacturing defect? Will they be kind enough to check my vehicle properly?

I bought a Swift ZXI on 28th Feb 2015 from Pallavi Motors Pvt Ltd. Guwahati Assam. To my surprised 5th tyre or spare tyre doesn't have alloy ring and different brand tyre then fitted tyres. Where is the top model or high end model show when i use spare tyre? On what logic company has given different tyre and no alloy ring? Company should pay me compensation, guide me how do I get back.

Sir, i have booked Maruti Swift VXI Glycerine Gray new on 18th of March, 2015 with the promise that I will take the delivery on 27th March, 2015 they told me OK. today they told me that this color is not coming the they told me you chose another color i.e. RED, WHITE, Grenite gray and Silver then I told you give me Silver color after one hour they told me we cant deliver you the car on 27th March. i am fully cheating by your dealer i am not expect such a International name can be use such type by a dealer. i am going to gift this car to my son on the Asthmi day of NAVRATA. I Rajneesh Rajput, Sr. Technical Officer, working in the Ministry of Agriculture. Ph [protected] The Dealer Name is-BAGGA LINK MOTORS LTD 136-BHISHAM PITAMAH MARG, KOTLA MUBARAKPUR opp, Defence Colony, New Delhi-110003

Hi All, This is C. Eswariah from Bangalore, I am very unhappy with the Kalyani motors sales officer and lead that they behaved with us. Issue Description [protected][protected] On 14th March we booked the Wagon R LXI model car with the Alto Basic model car as exchange offer. The person named Mahesh (Mob no. [protected]) came from Kalyani motors came to our home and checked our old Alto car, he came with the Maruti True Value person named Babu (Mob no [protected]) True Value person checked the car and he told the car price as 2, 05, 0000. New Wagon R LXI car price 5, 08, 000. The total exchange offer with Bonus price for old car they told as Exchange offer : 20, 0000. Consumer Offer : 25, 000 Old car Price : 2, 05, 000 Total : 2, 50, 000. Remaining amount will be paid by EMI in Sundaram Finance this process is already completed. As agreement they told that they will deliver the car by 25th March. From 14th to 24th March they had not provided any update and they dint even bother to contact us. On 24th evening we only called to Mahesh he informed that Wagon R car has no stock but later we get to know that the car was available in the showroom with enough stock but they had some internal problem may be from True value side. On 25th at 11:00 AM we called to Sales GM S N Shetty he told that he is out of office and will investigatee on the issue tomorrow(26th March). On 26th March we only called to Shetty but he dint receive call and sent message that he is busy and will call later but till now he dint callus. On 25th we called to Maruti Customer care they gave the Bangalore Maruti Sales Manger named Uday Kumar(Mob no.[protected] one lady picked the call and told that Uday is in meeting and will call back later. Whole day he dint call me, I tried nearly 10 times but same response that Uday is in meeting and will call back later.Today i called at 10:30 she said that in 10 minutes she will give call back but till now she dint call me back later i called now but she is not receiving call. This is been an very Relogant people from Maruti as they don't even bother to attend the customer calls and provide proper response to Customers. I am very Unhappy by all the people behaved that i booked the car on 14th March and till they dint provide any update or even bother to call me.This is the 3rd Maruti car i am using, bit I dint feel this type of issue with any of them. Please look into the issue and please help me on this. Hoping for your positive response. Regards Eswariah +91 [protected]/ [protected]

Hi, I bought a Maruti Swift Vxi on 12/3/15 from Kalyani Motors, Mysore road. (KA 05 MR 2038) They didn't give me the Road tax paid receipt. Even after asking and even begging them, no reply form them. I even contacted their manager . yet the response so pale, that i curse myself for doing business with the, Utterly disappointed with the service.

I buy a new swift vdi Rc no PB10 FB 5525 on 23-02-15 but after 15days headlight colour is dull am go to dealer workshop Swani MOtor Ludhiana they cant change my headlight and say this is scratch the workshop manger miss guide me and say lie very poor custumer service by swani motor Ludhiana

sub:-complaint dear sir, i had purchased a maruti suzuki ciaz ZDI which baering registration no is DL3C AH 2818 from rohan motors chattarpur i had found the following discripences on my car 1)i had faced clutch problem which was rectified on three subsiquent visits atyour work shop. 2)then i faced oil leaking problem which was also rectifed at your work shop. 3)then i faced left power window machine problem after two visits and in eight days it was rectified. 4)now i m facing dashboard noice problem, left seat making noise in of raoding and some noise from the front right side wheel. i had visited your competent workshop at mehrouli and till date the problem has not been rectified. it is request to take immidiate action and get the need full done. when i m facing so many problems day by day in new vechicle with in thrre to four months, it is requested to replace the vechicle with new one an early action shall be highly appriciated. thanking you vikas shokeen cont no[protected]

i am a customer of maruti suzuki alto k 10, from J K WHEELS PVT. LTD.malda, gabgachhi. i suffering a problem for long time ago that is indicator of speedometer and fuel are not showing, many time i go to the malda service center, but they cant cure my problem but also they receive money from me. this is disgusting and disappointed. now how can i satisfy or trust maruti suzuki. i need help as soon as possible. my car regd. no. WB 66L 3697, purchase date[protected], my mobile no [protected]

I have purchased recently Maruti Swift Dzire, VXI. While taking initial price quotation time itself (Three months before delivery of car) I opted for upgrade to alloy wheels from Maruti GA. They charged full amount for alloy wheels but packed steel rims and sent to my home. When I asked to pay exchange price for those new steel rims, they refused and offered me to take it as SCRAP for Rs.100 each against Rs.1200 of original price. Here the points are, 1. If customer want to upgrades to alloy wheels initially, why don't Maruti charge difference of price ?? 2. Due to thoughtless policies, Maruti makes itself to sell its NEW Genuine Accessories as SCRAP that means... Maruti itself degrades its own Accessories equel to SCRAP 3. Additionally Maruti makes its new customer as SCRAP SELLER in the market. 4.Despite of my repeated mails, direct calls, THERE IS ZERO response from Maruti customer care on this... what a great customer service...

Dear sir I Had a Problem with my CAR MARUTI SWIT DZIRE Car owner name Vinod Madhukarrao Wankhade.Reg no. MH14BR5375 Chassis No. 177996 Clutch problem came I changed clutch dated 19/01/2015, that time car driven 200499 km. In Maruti Service center Amravati Aspa Bandsons Auto PVT. LTD. After two month same problem came dated 19/3/2015 that time car driven 2016533 Km. that time is warranty period of clutch. That time I told service center manager but he not give me any type of help and he told me to pay the price of new clutch. I paid price for new clutch. Please sir take some action and give me Justice

DT:- 24.03.2015 REf:- Maruti Swift Car, Model:- ZDi P/A/W Chasis No:- 845899, Engine No:- 2546437 Dear Sir, With reference to the above we have purchased the car on 19.02.2015 and took delivery on 22.02.2015 from Ganapati Motors, Mini Mata Chowk G. E. Road, Pulgaon, Durg C.G. of your Authorize dealer. On taking the delivery and after going for first servicing it was seen that four wheels were of alloy rim But the fifth wheel was of non alloy (simple). It was intimated to the service department but a proper reply was not given to us. So please give us another alloy wheel in substitute so as to over come this grave Situation other wise your goodwill of the company will be at stake. The Company Executive Name is Shri Deep Chakroborty Mob:- [protected] who has given us the Quotation. Please treat this matter as most Urgent Thanking You, Yours Faithfully, From M/s I. A. Dhas (Purchaser) Opp ITI G.E. Road Khursipar, Bhilai. Pin :-490011 Mob:- [protected]