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Maruti Suzuki India Complaints & Reviews

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1.3

Updated: Dec 4, 2025

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Address: New Delhi, Delhi

Sir, i have booked Maruti Swift VXI Glycerine Gray new on 18th of March, 2015 with the promise that I will take the delivery on 27th March, 2015 they told me OK. today they told me that this color is not coming the they told me you chose another color i.e. RED, WHITE, Grenite gray and Silver then I told you give me Silver color after one hour they told me we cant deliver you the car on 27th March. i am fully cheating by your dealer i am not expect such a International name can be use such type by a dealer. i am going to gift this car to my son on the Asthmi day of NAVRATA. I Rajneesh Rajput, Sr. Technical Officer, working in the Ministry of Agriculture. Ph [protected] The Dealer Name is-BAGGA LINK MOTORS LTD 136-BHISHAM PITAMAH MARG, KOTLA MUBARAKPUR opp, Defence Colony, New Delhi-110003

customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

Hi All, This is C. Eswariah from Bangalore, I am very unhappy with the Kalyani motors sales officer and lead that they behaved with us. Issue Description [protected][protected] On 14th March we booked the Wagon R LXI model car with the Alto Basic model car as exchange offer. The person named Mahesh (Mob no. [protected]) came from Kalyani motors came to our home and checked our old Alto car, he came with the Maruti True Value person named Babu (Mob no [protected]) True Value person checked the car and he told the car price as 2, 05, 0000. New Wagon R LXI car price 5, 08, 000. The total exchange offer with Bonus price for old car they told as Exchange offer : 20, 0000. Consumer Offer : 25, 000 Old car Price : 2, 05, 000 Total : 2, 50, 000. Remaining amount will be paid by EMI in Sundaram Finance this process is already completed. As agreement they told that they will deliver the car by 25th March. From 14th to 24th March they had not provided any update and they dint even bother to contact us. On 24th evening we only called to Mahesh he informed that Wagon R car has no stock but later we get to know that the car was available in the showroom with enough stock but they had some internal problem may be from True value side. On 25th at 11:00 AM we called to Sales GM S N Shetty he told that he is out of office and will investigatee on the issue tomorrow(26th March). On 26th March we only called to Shetty but he dint receive call and sent message that he is busy and will call later but till now he dint callus. On 25th we called to Maruti Customer care they gave the Bangalore Maruti Sales Manger named Uday Kumar(Mob no.[protected] one lady picked the call and told that Uday is in meeting and will call back later. Whole day he dint call me, I tried nearly 10 times but same response that Uday is in meeting and will call back later.Today i called at 10:30 she said that in 10 minutes she will give call back but till now she dint call me back later i called now but she is not receiving call. This is been an very Relogant people from Maruti as they don't even bother to attend the customer calls and provide proper response to Customers. I am very Unhappy by all the people behaved that i booked the car on 14th March and till they dint provide any update or even bother to call me.This is the 3rd Maruti car i am using, bit I dint feel this type of issue with any of them. Please look into the issue and please help me on this. Hoping for your positive response. Regards Eswariah +91 [protected]/ [protected]

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Hi, I bought a Maruti Swift Vxi on 12/3/15 from Kalyani Motors, Mysore road. (KA 05 MR 2038) They didn't give me the Road tax paid receipt. Even after asking and even begging them, no reply form them. I even contacted their manager . yet the response so pale, that i curse myself for doing business with the, Utterly disappointed with the service.

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Address: Ludhiana, Punjab

I buy a new swift vdi Rc no PB10 FB 5525 on 23-02-15 but after 15days headlight colour is dull am go to dealer workshop Swani MOtor Ludhiana they cant change my headlight and say this is scratch the workshop manger miss guide me and say lie very poor custumer service by swani motor Ludhiana

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Address: New Delhi, Delhi

sub:-complaint dear sir, i had purchased a maruti suzuki ciaz ZDI which baering registration no is DL3C AH 2818 from rohan motors chattarpur i had found the following discripences on my car 1)i had faced clutch problem which was rectified on three subsiquent visits atyour work shop. 2)then i faced oil leaking problem which was also rectifed at your work shop. 3)then i faced left power window machine problem after two visits and in eight days it was rectified. 4)now i m facing dashboard noice problem, left seat making noise in of raoding and some noise from the front right side wheel. i had visited your competent workshop at mehrouli and till date the problem has not been rectified. it is request to take immidiate action and get the need full done. when i m facing so many problems day by day in new vechicle with in thrre to four months, it is requested to replace the vechicle with new one an early action shall be highly appriciated. thanking you vikas shokeen cont no[protected]

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i am a customer of maruti suzuki alto k 10, from J K WHEELS PVT. LTD.malda, gabgachhi. i suffering a problem for long time ago that is indicator of speedometer and fuel are not showing, many time i go to the malda service center, but they cant cure my problem but also they receive money from me. this is disgusting and disappointed. now how can i satisfy or trust maruti suzuki. i need help as soon as possible. my car regd. no. WB 66L 3697, purchase date[protected], my mobile no [protected]

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Address: Chennai, Tamil Nadu

I have purchased recently Maruti Swift Dzire, VXI. While taking initial price quotation time itself (Three months before delivery of car) I opted for upgrade to alloy wheels from Maruti GA. They charged full amount for alloy wheels but packed steel rims and sent to my home. When I asked to pay exchange price for those new steel rims, they refused and offered me to take it as SCRAP for Rs.100 each against Rs.1200 of original price. Here the points are, 1. If customer want to upgrades to alloy wheels initially, why don't Maruti charge difference of price ?? 2. Due to thoughtless policies, Maruti makes itself to sell its NEW Genuine Accessories as SCRAP that means... Maruti itself degrades its own Accessories equel to SCRAP 3. Additionally Maruti makes its new customer as SCRAP SELLER in the market. 4.Despite of my repeated mails, direct calls, THERE IS ZERO response from Maruti customer care on this... what a great customer service...

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Address: Amravati, Maharashtra

Dear sir I Had a Problem with my CAR MARUTI SWIT DZIRE Car owner name Vinod Madhukarrao Wankhade.Reg no. MH14BR5375 Chassis No. 177996 Clutch problem came I changed clutch dated 19/01/2015, that time car driven 200499 km. In Maruti Service center Amravati Aspa Bandsons Auto PVT. LTD. After two month same problem came dated 19/3/2015 that time car driven 2016533 Km. that time is warranty period of clutch. That time I told service center manager but he not give me any type of help and he told me to pay the price of new clutch. I paid price for new clutch. Please sir take some action and give me Justice

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Mar 26, 2015

Updated by Vinod Madhukarao Wankhade Dear sir
I Had a Problem with my CAR MARUTI SWIT DZIRE Car owner name Vinod Madhukarrao Wankhade.Reg no. MH14BR5375 Chassis No. 177996 Clutch problem came I changed clutch dated 19/01/2015, that time car driven 200499 km. In Maruti Service center Amravati Aspa Bandsons Auto PVT. LTD. After two month same problem came dated 19/3/2015 that time car driven 2016533 Km. that time is warranty period of clutch. That time I told service center manager but he not give me any type of help and he told me to pay the price of new clutch. I paid price for new clutch. Please sir take some action and give me Justice

till not resolve my issue

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V

Vinod Madhukarao Wankhade

from Chandrapur, Maharashtra

Mar 24, 2015

give me Justice

clutch warranty issue - Comment #2133135 - Image #0

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DT:- 24.03.2015 REf:- Maruti Swift Car, Model:- ZDi P/A/W Chasis No:- 845899, Engine No:- 2546437 Dear Sir, With reference to the above we have purchased the car on 19.02.2015 and took delivery on 22.02.2015 from Ganapati Motors, Mini Mata Chowk G. E. Road, Pulgaon, Durg C.G. of your Authorize dealer. On taking the delivery and after going for first servicing it was seen that four wheels were of alloy rim But the fifth wheel was of non alloy (simple). It was intimated to the service department but a proper reply was not given to us. So please give us another alloy wheel in substitute so as to over come this grave Situation other wise your goodwill of the company will be at stake. The Company Executive Name is Shri Deep Chakroborty Mob:- [protected] who has given us the Quotation. Please treat this matter as most Urgent Thanking You, Yours Faithfully, From M/s I. A. Dhas (Purchaser) Opp ITI G.E. Road Khursipar, Bhilai. Pin :-490011 Mob:- [protected]

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Address: New Delhi, Delhi

Maruti Suzuki being such a esteemed company and a well reputed car manufacturer but the kind of experience which has being delivered was unbelievable. On returning back from rajasthan, suddenly my car got hit from the left side and the whole wheel assembly was damaged even the car was not in the moving condition regn no: DL 1C N 6440 . So i was left with one option to go to the nearest maruti service station and get the repair work done . i gave my car to RELAN MOTORS PVT. LTD. situated near beawer road, ajmer-305001 which is a maruti authorised station. They took my car and i was promised to get back my car in 15 days. I went to rajasthan to get back my car, i was shocked after seeing the work done . The paint job was not upto the standard quality, it does not even matching with the rest of the car colour. The car door sensor was not working. The whole work done was not upto the maruti standards. They just raise their hands up when i complaint about the work done. Now i got my car checked up in maruti service masters located near jahangirpuri new delhi another maruti workshop. They gave me a estimate of around 10-15 thousands in which the paint work is included, i was also told the due to the thrust my car fender is also damaged at the time of accident which the guys at relan motors did not noticied, due to which both left side doors are not closing properly, and also the hings are to be changed. Door sensors are not working properly. I called the guys at relan motors told them about the damage, but the reply was nothing can be done. i want you to look into this serious matter as soon as possible. GAURAV JAITLY ADDRESS: 110 TYPE-3 TIMARPUR CONTACT NO: [protected] CAR NO: DL 1C N 6440 MODEL: SWIFT VDI 2012 CHASSIS NO: 313532 INVOICE NO. AT RELAN MOTORS: BR14002152 JOB CARD NO. AT RELAN MOTORS: JC14002306 I am also providing the images of the bills. i want you to please look into this matter as soon as possible.

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Address: Mumbai City, Maharashtra

Respected sir, Before putting up my Request I would like to Apprise with few facts for your kind Consideration:- With Due Respect I NILESH N SABLE, I have Purchased Maruti Eeco 5str. Cng Ac Htr, Reg.no.-MH 03 BS 2966, Chassis no.-MA3ERLF1S00357374, Dated -07/08/2014, from Spectra Motors Ltd Malad west -Mumbai. I have observed malfunctioning warning malfunction & jerking problem error, indicating some problem. I visited Car shop and shared problem with them, as per their suggestion I gave car for service but after service of the car problem remains same, at every time of the service they are promising that this will be solved. Now since a long time I am doing follow up with Spectra Motors Ltd and I am really fed up of repeatedly telling the same issue to the dealer. The warranty of my vehicle is also going to expire soon after that what?????? Till now I have given for Seven services but the problem remains same. Details of the Service is as followed. (For your reference) Service No Date Job Card No Service Center Details 1 17/09/2014 JC14017174 Spectra Motors Ltd Malad West 2 31/10/2014 JC14021829 Spectra Motors Ltd Malad West 3 01/12/2014 JC14019631 Spectra Motors Ltd Malad West 4 28/08/2014 JC14015311 Spectra Motors Ltd Malad West 5 17/11/2014 JC14018390 Spectra Motors Ltd Malad West 6 Spectra Motors Ltd Malad West 7 Spectra Motors Ltd Malad West So I request you to provide permanent solution for the above stated problem. Yours faithfully, Nilesh Sable [protected]/[protected]

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N

NileshSable84

from Mumbai, Maharashtra

May 19, 2015

Dear Vikas ji,
As per our discussion with you & Mr Sharma ji in your Service Center Malad on Dated 16th may, we have surrendered the said car to M/s. Spectra Motors Ltd, Malad & we want you to repay full purchase value of the car at the earliest.
We are still waiting for your Positive Reply otherwise, on 22nd may will launch a compliant in consumer court against the company and the dealer.
Thanks & regards
Nilesh Sable
[protected]/[protected]

From: Vikas Dhumal [mailto:vikas.[protected]@spectramotors.in]
Sent: Tuesday, May 19, 2015 1:49 PM
To: Nilesh Sable
Cc: k a; Customer Complaint; ccm malad; works malad; ashish dey; NavenduC.[protected]@maruti.co.in; Girish Sable; AkbarRafiq.[protected]@maruti.co.in
Subject: Re: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Mr.Nilesh Sabale,

Greetings !!
Kind reminder.Request you to collect the vehicle delivery for avoid inconvenience due to delayed.isist
Pls let us know your visit time to serve you better.

Regards.
Vikas Dhumal

On Sat, May 16, 2015 at 2:27 PM, Vikas Dhumal <vikas.[protected]@spectramotors.in> wrote:
Dear Mr.Nilesh Sabale,

Good afternoon !!

This is with reference to your trail mail, once again we would like to reiterate that your vehicle is ready for delivery since 12/05/2015 and requested to take the delivery of your vehicle at the earliest.

Appreciated a prior intimation a day in advance to the undersigned for hassle free delivery of your vehicle.

Thanks & Regards,
On Fri, May 15, 2015 at 4:57 PM, Nilesh Sable <nilesh.[protected]@secureparking.co.in> wrote:
Dear Team,
With reference to trailing email, We have decided to surrender this car and want us to repay the full value of the car for which we have purchased at the earliest.
Now since a long time I am doing follow up with Spectra Motors Ltd and I am really fed up of repeatedly telling the same issue.
Thanks & regards
Nilesh Sable
[protected]/[protected]

From: Vikas Dhumal [mailto:vikas.[protected]@spectramotors.in]
Sent: Friday, May 15, 2015 4:20 PM
To: Nilesh Sable
Cc: k a; Customer Complaint; ccm malad; works malad; ashish dey; NavenduC.[protected]@maruti.co.in; [protected]@gmail.com; AkbarRafiq.[protected]@maruti.co.in

Subject: RE: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Mr.Sabale,
Greetings!!
This is with reference of our earlier talk regarding your vehicle feedback of" Engine not starting " Due to stater not taking self on dated 11th of this month.
We highly regret the inconvenience caused to you in this regard.
As per your feed back engine not starting on road we received, We sent our MOS for assistant & engine started with the help of Jump cable which we found Battery in discharged condition.
We recharged the Battery on 12th & resolved the starting issue.Now battery is fully charged & Engine is getting started by good self.
We request you to collect the vehicle delivery to avoid delay.
Regards.
Vikas Dhumal
Works Manager. Malad.
Sent by my Xolo phone.
On 12-May-2015 3:19 PM, "Nilesh Sable" <nilesh.[protected]@secureparking.co.in> wrote:
Dear Team,

Still We are facing different & different Problem in my Car. Already I discuss with Mr. Navendu C. Waghmare & Mr. Kishore Adsule But Till Date I don’t have any Positive replay Form your site...

Complaint Details
Job Card No. JC14029243 – Date 07/01/2015
Job Card No. JC14037904 – Date 27/03/2015
Job Card No. JC14038416 – Date 31/03/2015
Job Card No. JC[protected] – Date 11/05/2015 (In Process)

Finally you tell us another how much problem I have to face In future??

This is not the Good Customer Service, we are not Satisfied with this at all. Still same Problems Running in my vehicle
Kindly HELP me out from These and Advise us what we should do in this Metter ?

Thanks & regards
Nilesh Sable
[protected]/[protected]

From: Nilesh Sable [mailto:nilesh.[protected]@secureparking.co.in]
Sent: Wednesday, April 01, 2015 1:08 PM
To: 'ccm malad'; '[protected]@maruti.co.in'; '[protected]@maruti.co.in'
Cc: 'works.[protected]@spectramotors.in'; '[protected]@spectramotors.in'; 'Vikas Dhumal'; 'Kishore Adsule'; 'Sarita Sawant'; 'Ashish Dey'; 'NavenduC.[protected]@maruti.co.in'; '[protected]@gmail.com'
Subject: RE: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Team,

With reference to trailing email, we have surrendered the said car to M/s. Spectra Motors Ltd, Malad & we want you to repay full purchase value of the car at the earliest.

We are still waiting for your Positive Reply otherwise, tomorrow will launch a compliant in consumer court against the company and the dealer.
Thanks & regards
Nilesh Sable
[protected]/[protected]

works.[protected]@spectramotors.in; [protected]@spectramotors.in; Vikas Dhumal <vikas.[protected]@spectramotors.in>; Kishore Adsule <kishore.[protected]@spectramotors.in>; Sarita Sawant <sarita.[protected]@spectramotors.in>; Ashish Dey <ashish.[protected]@spectramotors.in>; NavenduC.[protected]@maruti.co.in <navenduc.[protected]@maruti.co.in>Dear Mr Nilesh Sable,

Greetings,

At the out set we regreat the inconvenience caused & apologies for the same,

This is with reference to your valuable feedback which we received from our Principal M/S Maruti Suzuki Ind Ltd.

As per our tel econ had we informed you that the work is going on & will revert with complaint resolution.

From: Nilesh Sable [mailto:nilesh.[protected]@secureparking.co.in]
Sent: Tuesday, March 31, 2015 1:06 PM
To: 'ccm malad'; '[protected]@maruti.co.in'; '[protected]@maruti.co.in'
Cc: 'works.[protected]@spectramotors.in'; '[protected]@spectramotors.in'; 'Vikas Dhumal'; 'Kishore Adsule'; 'Sarita Sawant'; 'Ashish Dey'; 'NavenduC.[protected]@maruti.co.in'; '[protected]@gmail.com'
Subject: RE: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Team,

With reference to trailing email, we have surrendered the said car to M/s. Spectra Motors Ltd, Malad & we want you to repay full purchase value of the car at the earliest.

Thanks & regards
Nilesh Sable
[protected]/[protected]

From: Nilesh Sable [mailto:nilesh.[protected]@secureparking.co.in]
Sent: Tuesday, March 31, 2015 11:04 AM
To: 'ccm malad'; '[protected]@maruti.co.in'; '[protected]@maruti.co.in'
Cc: 'works.[protected]@spectramotors.in'; '[protected]@spectramotors.in'; 'Vikas Dhumal'; 'Kishore Adsule'; 'Sarita Sawant'; 'Ashish Dey'; 'NavenduC.[protected]@maruti.co.in'; '[protected]@gmail.com'
Subject: RE: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Team,

With reference to my continuous complaints and 9 nos. of services for the said car, still the problem is not resolved.

We have decided to surrender this car and want us to repay the full value of the car for which we have purchased. Please make a note if this the not taken on priority will launch a compliant in consumer court & media against the company and the dealer.

Thanks & regards
Nilesh Sable
[protected]/[protected]
From: ccm malad [mailto:ccm.[protected]@spectramotors.in]
Sent: Friday, March 27, 2015 2:13 PM
To: Nilesh Sable
Cc: works.[protected]@spectramotors.in; [protected]@spectramotors.in; Vikas Dhumal; Kishore Adsule; Sarita Sawant; Ashish Dey; NavenduC.[protected]@maruti.co.in
Subject: Re: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear Mr Nilesh Sable,

Greetings,

At the out set we regreat the inconvenience caused & apologies for the same,

This is with reference to your valuable feedback which we received from our Principal M/S Maruti Suzuki Ind Ltd.

As per our tel econ had we informed you that the work is going on & will revert with complaint resolution.
On Thu, Mar 26, 2015 at 5:25 PM, Nilesh Sable <nilesh.[protected]@secureparking.co.in> wrote:
Dear All,

Reminder

This is not the Good Customer Service, we are not Satisfied with this at all. We Respect the Maruti as A Customer. I know your Company is well known for the QUALITY AND RELIABILITY of its goods & services, so I have no hesitation in writing to you but i very DISSATISFIED with the Vehicle and Services.

Our earning of entire family is dependent on this car and we are paying installments on this car every month.
Due to this problem we are not able to send our car on rent for traveling purpose so on daily basis we are suffering a loss of around Rs. 3500/-

Due to all this problem in the car the value of our car has become zero as the main part of the car i.e engine is having a major problem.
We are under tremendous stress and tension as our business has gone to zero as we are not able to sent our car in traveling.

We feel that after spending Rs. 4.83 lakhs we have purchased a car not for our use but for the company on which the company is doing research every time we give the car in service and training their mechanics.

We are now tired of doing complaints every now and then and taking our car to service station again and again so we demand that the entire engine should be replaced in our car.

If we dont get the entire engine replaced we will legally file charges against the company in the Consumer Court.

I look forward to your reply and a resolution to my problem.

Thanks & regards
Nilesh Sable
[protected]/[protected]

From: Nilesh Sable [mailto:nilesh.[protected]@secureparking.co.in]
Sent: Wednesday, March 25, 2015 10:37 AM
To: '[protected]@maruti.co.in'; '[protected]@maruti.co.in'; '[protected]@spectramotors.in'; 'ccm.[protected]@spectramotors.in'; 'works.[protected]@spectramotors.in'
Cc: '[protected]@spectramotors.in'; '[protected]@gmail.com'
Subject: RE: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Dear All,

Gentle reminder

We are waiting for your reply for trailing email

Thanks & regards
Nilesh Sable
[protected]/[protected]

From: Nilesh Sable [mailto:nilesh.[protected]@secureparking.co.in]
Sent: Tuesday, March 24, 2015 5:25 PM
To: '[protected]@maruti.co.in'; '[protected]@maruti.co.in'; '[protected]@spectramotors.in'; 'ccm.[protected]@spectramotors.in'; 'works.[protected]@spectramotors.in'
Cc: '[protected]@spectramotors.in'; '[protected]@gmail.com'
Subject: Malfunction & jerking problem error in the Maruti Eeco 5str. Cng Ac Htr, (is it faulty maruti Eeco car which you are selling)

Respected sir,

Before putting up my Request I would like to Apprise with few facts for your kind Consideration:-
With Due Respect I NILESH N SABLE, I have Purchased Maruti Eeco 5str. Cng Ac Htr, Reg.no.-MH 03 BS 2966, Chassis no.-MA3ERLF1S00357374, Dated -07/08/2014, from Spectra Motors Ltd Malad west -Mumbai.
I have observed malfunction & jerking problem error, indicating some problem. I visited Car shop and shared problem with them, as per their suggestion I gave car for service but after service of the car problem remains same, at every time of the service they are promising that this will be solved. Now since a long time I am doing follow up with Spectra Motors Ltd and I am really fed up of repeatedly telling the same issue to the dealer. The warranty of my vehicle is also going to expire soon after that what??????
Till now I have given for Seven services but the problem remains same. Details of the Service is as followed. (For your reference)
Service No Date Job Card No Service Center Details
1 17/09/2014 JC14017174 Spectra Motors Ltd Malad West
2 31/10/2014 JC14021829 Spectra Motors Ltd Malad West
3 01/12/2014 JC14019631 Spectra Motors Ltd Malad West
4 28/08/2014 JC14015311 Spectra Motors Ltd Malad West
5 17/11/2014 JC14018390 Spectra Motors Ltd Malad West
6 Spectra Motors Ltd Malad West

7 Spectra Motors Ltd Malad West

So I request you to provide permanent solution for the above stated problem.
Yours faithfully,

Regards
Nilesh Sable
[protected]/[protected]

--
Thanks & Regards,
Anita Dabholkar
Asst Customer Care Manager
Malad Workshop
[protected]

--
Regards,
Vikas Dhumal (Works Manager)
Spectra Motors Ltd, Malad.
+91 [protected]
www.spectramotors.in

--
Regards,
Vikas Dhumal (Works Manager)
Spectra Motors Ltd, Malad.
+91 [protected]
www.spectramotors.in

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Address: Vadodara, Gujarat

Sir, I have purchased a new Maruti Suzuki Swift DZire VXI car on[protected] with following details 1 Dealer’s Name Kiran Motors, Chhani, Vadodara 2 Retail Invoice no 2201-R02565-DMR4CD300/11 dated 28/02/2015 3 Delivery Date 11-03-15 4 Delivery Note No 03819/11-3-15 5 Engine No 1533964 6 Chasis No 687335 7 Color PEARL-M-ARCTICW Yesterday i.e. on 22-03-15 approximately at 11.00 am, the car could not be started. Contacting the service station, the car was attended at about 12.00 PM. The Technician declared his doubt that there can be a problem related to starter and the car is required to be taken at service station. The breakdown of the car was reported on 23-03-15 to the toll-free-number at about11.00pm. And I was assured that the car will be taken to the service station by the company. Today i.e. on[protected] the technician Mr. Dineshbhai had attended the car at about 11.15 am and he toed the car to the service station. The General Manager Service, Mr. Ashit Desai had inspected the car and he found that there was a problem with the engine. Probably the car did not have enough Engine oil while it was delivered to me. The total running of the car up till now is only 113 Kms. Even the Registration is yet to be done. So we understand that there is either a manufacturing defect or carelessness of the dealer in giving delivery of the car without thorough checking of all parameters those are required. So, in this case, at this instance I am without my car. And I require a new car to be replaced to me for the car which I have returned it to the service station of Kiran Motors Limited, Chhani, Vadodara. I expect an immediate response from your end and early disposal of the issue. Yours Faithfully G.N.Patel

+2 photos

Complaint marked as Resolved

Mar 24, 2015

Updated by Mayur 9292 FROM:-
Ganeshbhai Nathabhai Patel
C-221 Vallabh-Darshan Complex,
Opp. Balaji Duplex,
Near Parivar Cross Rd,
Waghodiya Road,
Baroda-19 - Gujarat
India.
[protected]@mail - mayur.[protected]@gmail.com
M-[protected]
[protected]
Date:[protected]
To,
Sales Manager
MARUTI SUZUKI INDIA LIMITED
PALAM GUREGAON ROAD
GUREGAON
HARIANA

SUB:- Problem regarding starting of newly purchased Maruti Suzuki Swift DZire VXI car

Sir,
I have purchased a new Maruti Suzuki Swift DZire VXI car on[protected] with following details

1 Dealer’s Name Kiran Motors, Chhani, Vadodara
2 Retail Invoice no 2201-R02565-DMR4CD300/11 dated 28/02/2015
3 Delivery Date 11-03-15
4 Delivery Note No 03819/11-3-15
5 Engine No 1533964
6 Chasis No 687335
7 Color PEARL-M-ARCTICW

Yesterday i.e. on 22-03-15 approximately at 11.00 am, the car could not be started. Contacting the service station, the car was attended at about 12.00 PM. The Technician declared his doubt that there can be a problem related to starter and the car is required to be taken at service station.
The breakdown of the car was reported on 23-03-15 to the toll-free-number at about11.00pm. And I was assured that the car will be taken to the service station by the company.
Today i.e. on[protected] the technician Mr. Dineshbhai had attended the car at about 11.15 am and he toed the car to the service station.
The General Manager Service, Mr. Ashit Desai had inspected the car and he found that there was a problem with the engine. Probably the car did not have enough Engine oil while it was delivered to me. The total running of the car up till now is only 113 Kms. Even the Registration is yet to be done.
So we understand that there is either a manufacturing defect or carelessness of the dealer in giving delivery of the car without thorough checking of all parameters those are required.
So, in this case, at this instance I am without my car. And I require a new car to be replaced to me for the car which I have returned it to the service station of Kiran Motors Limited, Chhani, Vadodara.
I expect an immediate response from your end and early disposal of the issue.
Yours Faithfully

Mar 24, 2015

legalpagewriters's response Hello Sir, We have gone through your complaint. We are a registered law firm in Delhi. We are associated with several consumer helpline portals in fact we have our own portal namely www.filemycase.in We can draft a legal notice/letter on your behalf. Our Legal Team can also assist and contest on your behalf. For any info please contact the undersigned. Thanks Mohit Popli Founder/Legal Head Filemycase.in [protected] [protected]@filemycase.in adv.[protected]@gmail.com

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Address: Mumbai City, Maharashtra

I have Maruti Suzuki New Swift VDI from Sai Service Andheri East. Last night a guy from the next building who has same swift and same colour, bymistakenly opened my car. Firstly he tried with cebtral lock system, as that dint worked ha tried with the key. My car's door got opened with his original swift keys. Without realising that its not his car, he tried starting the engine where his key got locked. We called the service centre which was a worst experiece.I logged the complaint (865391). The car was taken to Sai Service. I again logged the complaint at Sai Service (Reference no.713172). We explained them the issue for which they responded door can be opened with another key and it's normal. This was really surprising to hear from such well know companies. No trust factor left. The car is still at Sai Service with out any action. I also talked to Mr. Mukund Menon but same response we got, leaving us without any appropriate action.

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Address: Rohtak, Haryana

We have booked Wagnor lxi cng at Jagmohan motors, Rohtak (Haryana) on 16 march 2015.My booking no is 'SOB14002311'. But on the day of delivery i.e 23 March 2015, the showroom authority said that car is not in stock. You can come tomorrow or any other day for delivery. We have taken the leave for this only and also have some plan to go somewhere with the vehicle. Now who will be responsible for this blunder mistake.Also what about the customer mental harassment, time and money. I want strict action against them. Also I will file a complaint in consumer court. Thanks, Vijay B SIngh Email: vj.singh.[protected]@gmail.com

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Address: New Delhi, Delhi

False Commitment . No response, No Call Back . No feedback given . No initiative to done work fast .Material not available . Now Maruti is like BMW and Mercidies ... No use to hold car till material is not available. Loss to me to hire 1500 per day taxi instead of my vechile. Who is liable for this . Financially and delay ???

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Address: Thane, Maharashtra

I have given my car Alto 800 for accidental repair works at Maruti Suzuki workshop (Thane) on 1st Feb 2015 and till date they have not completed the work. My Car Registration number is MH04GM8035. It was assured to me at the time of purchase, if I go for MarutiSuzuki Insurance, that will benefit me, as Maruti will follow up with Insurance company end to end if in case any accidental damage. And now the delay is from both Repair works and Insurance as well but seems they are not much interested to complete this.

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Address: Gautam Buddh Nagar, Uttar Pradesh

I an a user of ALTOK10 VXI two parts defective in my car. Dealer (ROHAN MOTOTS NOIDA) told to me both parts are ok and am going two times to dealership but there is no response .it is my fourth car of MARUTI .I never see this type of problem in my last three car MGA parts is defective front grill & front rhs, lhs seat defective car only drive 6600KM run 2014 make UP16AQ2026 QUALITY OF MARUTI CAR IS THIS.& dealer told to me we are inform to MARUTI Never see this type of problem in no.1 maruti car.

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Address: New Delhi, Delhi

sub:-complaint dear sir, i had purchased a maruti suzuki ciaz ZDI which baering registration no is DL3C AH 2818 from rohan motors chattarpur i had found the following discripences on my car 1)i had faced clutch problem which was rectified on three subsiquent visits atyour work shop. 2)then i faced oil leaking problem which was also rectifed at your work shop. 3)then i faced left power window machine problem after two visits and in eight days it was rectified. 4)now i m facing dashboard noice problem, left seat making noise in of raoding and some noise from the front right side wheel. i had visited your competent workshop at mehrouli and till date the problem has not been rectified. it is request to take immidiate action and get the need full done. when i m facing so many problems day by day in new vechicle with in thrre to four months, it is requested to replace the vechicle with new one an early action shall be highly appriciated. thanking you vikas shokeen cont no[protected]

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Address: Indore, Madhya Pradesh

Dear Sir, I Pooja Pitliya, purchase Maruti Kt10 LXI model from Rukmani Motors on 26/09/2014. Invoice No: VSL 14000717 Invoice Date: 26/09/14 Insurance Policy no:[protected] Engine Chasis No.:[protected] I would like to bring to your notice that I had a very bad experience with your dealership Rukmani Motors for the following reason & I need immediate resolution on my grievances. 1) Felt Being Cheated by Dealer: I have handed over my vehicle for repairing on 08/12/14 & took delivery of vehicle on 29/12/14, during checking at the time of delivery, I found that my vehicle stapny was changed with old vehicle stapny, When I informed to Body Workshop manager their behaviors was so casual and they were unable to trace the same. We have also put remark on delivery gate pass that we have not received our stepny. Moreover there is no update from dealer regarding stepny, it is almost 3days over when I took delivery of my vehicle. Now I doubt they might have changed other spare parts of my vehicle, If near future any problem or issues with my vehicle I will hold Rukmani motor responsible for this damages as well. 2) RTO Registration: They have not asked for valid Address proof as per the RTO guidelines, at the time of purchasing this vehicle, which caused delay in RTO registration and due to this delay my claim got dishonored as per Body workshop manager which is amouting Rs 14894/- 3) Poor Services & Misguided by body workshop Exc: When I approached for repairing of my car they gave me false commitment that you will get insurance calim of vehicle, and after repairing completed they forced me to pay cash & informed me that your claim got dishonored due to non-availability of RC crad and also asked me to go directly to insurance company for this dispute. I have not expected this type of services from a dealer of a reputed company. I request you to pls look into the above matter & expect your quick resolution on my above grievances. Rgds Pooja Vinit Pitliya [protected]

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V

vinitp

from Mumbai, Maharashtra

Mar 22, 2015

Damage car Photo attached

Poor Service of Maruti Delare RUKMANI MOTORS Indore CRM:0353000000331 - Comment #2131912 - Image #0

V

vinitp

from Mumbai, Maharashtra

Mar 22, 2015

Dear Concern, Pls note my car registartion no. is MP 09 CQ 4564. We request you the speedy resolution of our grievances. RgdsVinit[protected][protected]----On Fri, 2/1/15, ATM Queue <[protected]@maruti.co.in> wrote: Subject: RE: Poor Service of Maruti Delare RUKMANI MOTORS Indore CRM:[protected] To: [protected]@ymail.com Date: Friday, 2 January, 2015, 12:28 PM Dear Sir/Madam, Thank you for contacting Maruti Suzuki Customer Care. We have received your communication regarding the change spare wheel during service and delay in RTO Registration and wrong commitment by workshop. We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern. However, we request you to send us the following information, to expedite in this case. •Your car’s Registration number. We are looking forward to receive the required information. We will do our best to assist you in best possible manner. Thanking & assuring you of our best services at all times. Please feel free to revert in case of any other query or clarification required. Regards, ANY TIME MARUTI (Call Us- Toll Free:[protected] and[protected] Please visit us at http://www.marutisuzuki.com 001

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Address: Dakshina Kannada, Karnataka

Have purchased brand new car Ertiga VDI from mandovi motors mangalore on march 28, 2014, but company has deliverd one year old car (i.e manufature date 2013). I got to know about this when i checked the chasis number which has 21 st digit as 'D' instead of 'E'. This is purely cheating and not intimated while purchasing the vehicle. When contacted company they are just showing the manufacture date printed in RC which is Jan 2014(not sure how this happened, when the chasis number clearly shows it is a 2013 manufactured vehicle. I need 2014 manufactured vehicle as purchased in 2014 march.. I dont want to use old vehicle at the price of new vehicle.. Name: abdul asif Ph: [protected] Reg no: ka19 ME 1431

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Aachi786

from Mangalore, Karnataka

Mar 24, 2015

Find the screenshot attached

Got cheated by Maruti motors Mangalore - Comment #2132736 - Image #0

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