Maruti Suzuki India Complaints & Reviews

Dear Ma'm/Sir, This is to bring to your knowledge and notice the poor quality of service, servicing of car and customer/client handling at your end by your agents/representatives working at PEBCO Motors, Jamshedpur, Jharkhand. It is pertinent to mention here that due to the gross negligence of your agents, my Maruti Swift car bearing registration no. JH05Y8200 was badly damaged. Moreover, despite my repeated requests to your agents working at PEBCO Motors, no heed has been paid to my predicament till date. I am a middle class senior citizen with service background. I had purchased said Maruti Swift car from your PEBCO Motors outlet with my hard earned money and all my savings in the year 2009 and since then my car has been maintained and serviced regularly. I live on fourth floor, C-42, Nishant Vihar, Adityapur, Jamshedpur, Jahrkhand. In the year[protected] I was keeping unwell and had also undergone surgery of my left knee and was mostly home bound. Since my residence is located on fourth floor of the building with no facility of elevator/lift, I am unable to climb up and down the stairs frequently. All through, however, your agents/employees/representatives kept making telephonic calls to me regarding paid servicing of my Maruti Swift car. I explained my particular circumstances and inability to bring my car over for servicing whereupon I was reassured by your agents/employees/representatives that my car shall be safely picked up from my residence, serviced thoroughly and according to my specifications, dropped back at my residence and parked safely. Upon receiving such reassurances I allowed your agent/employee/representative to pick up my said car from my residence on 23.02.2015. On the same evening, my car was delivered back by your agent/employee/representative. I specifically requested said person to park my car in the manner and location where I usually park my car to save it from any damage and so that it does not cause any incovenience to other residents of my society. Your agent told me that he has parked the car to my exact specification upon which I paid an amount of Rs. 3, 650/- (Rs. Three Thousand Six Hundred Fifty only) to your agent vide invoice bearing number BC14022163. Picture image of said invoice is being attached with this complaint for your reference. To my utter surprise, on the morning of 24.02.2015, when I went down I found my car parked in the middle of the narrow street of my society complex because of which, it had received severe damages by other cars passing by. The left tail lights and bumper of my car got severly damaged due to the gross negligence of your agent/representative. When I checked the car further by driving it, I also found out that my requirements of servicing had not been fulfilled by your service centre despite my specific requests regarding areas of concern. I immediately contacted your representatives/agents at PEBCO Motors to register my complaint. I was made to speak with Ms. Vandana, to whom I narrated the entire episode and the condition of my car upon delivery. I was reassured by Ms. Vandana that my complaint shall be looked into and then she forwarded my call to one Mr. Mishra, who she said was the incharge to be addressed in this regard. I spoke with Mr. Mishra as suggested by Ms. Vandana and Mr. Mishra sounded very concerned with respect to my grievance with the shortcoming in services rendered by your company. I was reassured over and over again by Mr. Mishra that he will do the needful in this regard at the earliest. Post my telecon with Ms. Vandana and Mr. Mishra, I was hopeful that my grievance shall be looked into and redressed at the earliest. However, no agent/representative/employee of yours contacted me to do the needful. Thereupon, I contacted Mr. Mishra at PEBCO Motors and I was again reassured that my complaint shall be addressed at the earliest. However, till date no action has been taken with respect to my grievance. Moreover, Mr. Mishra has resorted to avoiding my calls and delaying the processing of complaint for reasons best known to him. I again contacted Ms. Vandana last friday i.e. 10.04.2015 regarding processing of my complaint. However, I received blank reassurances with no end result. I am left with no option but to lodge this complaint. I am shocked, surprised and pained to see that the much trusted and bankable name of Maruti is being tarnished at the hands of few unprofessional agents/employees/representative. The purchase of my Swift car was culmination and ultimate achievement of quintessntial middle class Indian dream of owning a car---- a dream sold by you and your agents through various advertisements and reenforcements. However, what I had not expected was the poor and reprehensible after sale service such as this. What adds to my woes is that your agents/representatives are acting insolent, nonchalant and blithely unconcerned despite my having apprised them of my ill-health in the wake of recent knee surgery and difficulty in walking and driving faced by me. I am lodging this complaint hoping that my grievance shall be redressed at the earliest and the requisite shall be done at your end to provide proper servicing to my car and compensate me for the damage suffered due to the gross negligence of your agents/representatives. I look forward to your response and the action taken against your erring agents/employees whose acts/omissions are non-conducive to the good rapport and taint-free reputation built over decades by you in this country. Kindly keep me apprised of the processing of my complaint. Looking forward to your co-operation, Regards, Ashok Kumar, s/o Late sh. Ratneshwar Prasad, r/o C-42, Nishant Vihar, Adityapur, Jamshedpur, Jharkhand. Phn: [protected]

I am Baban Gawad from Palghar, Maharashtra owned Maruti Suzuki Swift VXI (MH 12 EM 2258) from past four years. I had sent my car for routine servicing at maruti suzuki’s authorized service center Spectra Moters Limited, J 229 Near flyover Bridge. Opp. Viraj profile, Tarapur industrial area, MIDC Boisar (west) Pin 401 506. Phone:[protected]. Job Card No: JC 14008755. I dropped my car in last week of March and collected on 30th March 2015 with payment of 7, 114/- As I moved little far from spectra moters I came to know parking lights are not working, cover of folk lamp was misplaced in workshop and scratches on outer side of dicky. I contact in service center regarding such problem quickly. Initially they said it was due to your fault (how one can talk to customer like this, No respect, inferior customer treatment) but after that they ensure me that we will send our people to your place and do the needful. I called twice and thrice to service center but every time I received arrogant, negligible, irresponsible answers by receptionist Ms. Sonali. I request her to connect my call to Mr. Chetan Parab who operated my car or Manager Mr. Pravin Chaudhari but she always refused with answer they are busy with customers. If they are busy with customers then who am I? This is second time I am complaining due to this incident my family members, friends are also insisting me to sell swift and go for Hyundai or Chevrolet because of their service and respect to customers. I am requesting you please look into the matter and do the needful. Here I am enclosing a copy of job card, and receipt of payment. Hope you will kindly look into it. Thank You. Regards, Mr. Baban Gawad: +91 [protected]

This is in regards to our car Wagon R (CNG+Petrol segment). The car was giving for 2nd service to Magin Auto, Moti Nagar on 11/04/2015. This car was delivered to us on Tuesday i.e 14/04/2015. I am attaching the images taken after the deliver for a dent and scratch on the front right hand side. On enquiring about it what surprised me was the answer that i got from the driver and later on from the Body shop in-charge for Magic Auto, Moti Nagar branch. I would like to request the management to contact us on immediate basis on the number below t.o resolve this matter Contact Person: Ms Shilpa Bhardwaj Contact Number: +91-[protected]/+91-[protected] Regards, Shilpa Bhardwaj

i have purchased maruti gypsy king in August 14.my gypsy temperature meter not working correctly & mechenick told me no problume it is ok . when i start my vehical he showes high temp. what can i do when any thing done with my vehical....

My car is up83x0008 number. Dated 8 February 2015 accident in my car and I was in my car 09 February 2015 Madhusudan firozabad motors. 2 months later I got the car very difficult and 97 830 / - the bill was taken from me and he was a very poor quality of the work is done. Please advise the appropriate action and to suffer. I've been very upset. Otherwise I will be forced to resort to the courts. Applicant - pushpendra Yadav Shikohabad [protected]

Hi, I bought Maruti Dzire VDI model on 31/12/2015 from Rohan Motors, Gurgaon. Before taking delivery I used all Maruti Genuine Accessories, out which I installed rear view camera also, but to my surprise the display of rear view is pathetic in day times, I can't see any thing in display while reversing my car, I had complaint couple of time to Rohan Motors, they sent a representative from Nippon but he could not able to resolve my complaint, thereafter I am chasing Rohan Motors but it's been three months no solution is been provided to me, hence Pls. Look into my complaint immediately.

Misguiding and Harassment Sub: Complaint regarding our company Maruti Alto K-10 JK01W-3471 Myself Mohammad Shafi Baba, working as branch manager State Co-operative Bank in Distt: Srinagar (J&K). 1. I am facing some under-noted problems in concern of our Maruti Alto K-10.as I have purchased this vehicle on 10th July 2014, and the vehicle run total 1452 kms till 7th Sep2014.. on the day because of flood in Srinagar this vehicle got flood affected. My vehicle is having zero % depreciation insurance of national insurance under Policy no[protected] dated 12th July 2014. 2. We had sent our ALTO K-10 (PEAKS AUTO PVT LTD Maruti Authorized Service Station) Bye pass srinagar (J&K) & requested them to replace under total loss estimate but they repaired and returned it after 3 months . 3. After receiving the car it showed various problem and we again sent it back peaks for maintenance they replaced the throttle body and car was given back, few days later the car again showed some problem the process of sending it back and changing the parts took place for one month like started motor assembly, power windows, jammed steering and so on, we again requested them to replace the car under total loss but ignored that again. 4. In the last visit they changed the gear oil and engine oil and charged me Rs 2200 but I am sending you the photos of the oil which was changed during the visit I am really confused whether it was changed at first time or not. 5. It is really unfortunate that no serious concern was shown to my complaint as not only my money and time got wasted in the above mentioned process but also driving this car is life threatening as I don’t know which part will work and which won’t. 6. I did not want to write this email to you but the franchise namely Peaks Automobiles is not only careless, cheaters, no business ethics, very un formal way of looking into the problems and also I am not sure whether the parts were replaced or not . 7. They clearly told me that this vehicle is defective now, So please tell me was this the policy to Maruti udiyog ltd to repair flood affected vehicle so that they can generate revenue after the claim is closed . Its deeply regretted if no action is taken immediately I might go for judicial process. Regards Mohammad Shafi Baba Cell +91-[protected]

my car no mp 20 cb 7932 give to some working but by the cumpany not doing proper working and some part are not avilabil in cumpany and I come 100 km the told before some time u come its a big problom so plz change our car part outher wise car haveing big loos and I give some proof cumpany have doing frood without doing working the have revive payment by me 11226 rs so plz solve my problom.

Respected Sir, I have a Maruti Suzuki Wagon R (White) which i have purchased from My Car Motors Motera, Wakad Pune. The car was delivered to me on 7th April 2014. After 1 Year of the delivery i have noticed color damage on the car at different places. The damage was noticeable. I take my car to the Showroom and explained the service manager about the damage. I was expecting some positive response from him but what i heard is that the damage is not because of manufacturing fault but because of external chemical. He said it is because of "BIRD'S ", i was totally shocked that the color of the car was so delicate that it was damaged by the of bird. I don't agree with his statement as i was having a car for 3 years and i have never noticed such kind of nonsense. Still if it is because of the bird's i would blame the quality of the color and the material used. I request to maruti, to look into the case to resolve the problem and satisfactory resolution to me at earliest. In case of non-resolution of the issue, i may have to take further move ahead to consumer court or so. Awaiting for you reply on the issue. Regards,

Respected Sir/ Madam, I Mr. Gracias J. Fernandes here by request you to please take the necessary action against the vehicle purchased by me from your authorised show room Jagrut Motor Ratnagiri & Kudal As I have been fully cheted by the show room on purchasing the vehicle the on 26/02/2015 at 14.15 Hrs. However the vehicle coming from Ratnagiri Show Room was halted at Sindhudurg RTO for passing before the vehicle delivery the booking amount was paid by me on 14/Feb/2015 and was told that the vehicle is in good condition and has no problem but while taking the delivery we trusted the company Maruti Suzuki & Show Room Jagrut motor Ratnagiri & kUDAL while we had no time to check the vehicle as we had to attend the prayer at Kagal Tal - Kolhapur we were not able to check the vehicle properly. As while going to Kagal we got the depression sound very badly and this complaint was reported to kudal show room as this complaint was atended by the show room after first servicing the depression part was change along with the MMS vehicle at Kudal Show Room and now there is no sound the doors if ones open cannot be locked and if locked can not be opened as some parts are been rusted also the vehicle been retouch up with car patch filled inside Sir Please take the necessary action against the this complaint towards the Two Show Rooms & solve my problem Thanks. Mr. Gracias J. Fernandes Cell No - [protected] Mail - [protected]@yahoo.in

i purchase a wagon r car as on 31.01.2013 vxi modle at jammu vide registration number jk02ba9916 in the name of kamal kishore sharma .the CD player and pen drive is not functioning, not reading the said devices. i purchase the maruti suzuki model while having good market reputation about the customer services . my car only runs 8000 km till date and have problem of music system from one year, now when i conduct your dealer about the problem, then they sent me to music player dealer for the repair of the system and also told me that guarantee period of the said music system expired after two years. i conduct the dealer of nippon fav aay aar electronics and gave him the music system for repair as on 03.04.2015, but till date 13.04.2015 it was not repaired.please do the need full so that i can feel my self satisfied. With Regards kamal kishore sharma [protected]/[protected]/[protected]

Last year i purchased Swift dzire from vellore maruti true value from the day of purchase i faced lot of problems true value staffs and service staffs. for clearing the documents they take 8 months. They give 3 free services in owner manual to be frank they only water wash in that 3 free service. In the second service they have taken my Jack & Rod. I feel very worst experience about the maruti service team in vellore, tamilnadu(Ganesh Cars)

Respected Sir, I have a wagnour car. I bought it from Ekansh Wheels, Ambala Cantt on 31 July 2008.My car is fully insured . I insured the car from the dealers & I have no claim from the insurance before. But some reasons my car was injured & I took the car on dealers point for repair & insurance on 3/4/2015. The dealers employee said that you have got your car after 10 days & they signed the documents by me . When I went to take the car in the dealers point I saw that the car is still damaged on the left side o[censored]nder the back door. I asked why the damaged is not cleaned, they asked that we do not saw this damaged. When I bring the car in my home it was the day time . In the night I saw that the head light are not work. I am not satisfied with the dealers service. Please help me to sort out my problem. I hope you consider my complaint From Jitender Grover Car No. - HR 01 X 5591 Mb.:-[protected]

Dear Sir, I Have Purchased Ertiga in Aug.2014 Its Meter Reading is Approx. 22800 kms. Its Engine No. is 248604 and its Chasis No. is 265587. I am Facing problem of Gear change from last 3 days.Before 2 days i send my car to swani motors service station in ludhiana. The service station person said that there is some manufacturing fault in Gear Box in these models ad company will replace the faulty part and they replaced some parts against there job card no. JC15000173 1.COVER ASSY, CLUTCH 2. DISC COMP, CLUTCH 3. RING ASSY, LOW GEAR SYNC After Changing these parts they assured us that now there is not any problem in the car. But after 2 days i have faced again the same problem in my car and this time it is too much because i was with my family and 80 kms far away from my home in the night 8.0 clock on highway and all the gears have been stucked.I am very much upset with this type of quality of parts and product of Maruti Suzuki. Now i dont want to repair any part in my car You are requested to change Gear Box and all Connected parts of my car related to this problem. Once again I am Requested to you to do the needfull as soon as possible regarding this and solve my problem on permanent basis. Regards, Atul Jain H.no. 1464, St. no. 12, Janak puri Ludhiana. PH # [protected], [protected] [protected]@gmail.com

myself pankaj mishra i am booked ertiga zdi (2000/rs)on 10/03/2015 & delivery date 18/03/2015 in coral motors bareilly. but dealer not deliver car that date. so i purchase ertiga zdi in kavisha motors bareilly on 18/03/2015. dealer not pay my full amount and ignore me.please refund my full (2000/ rs) payment. thanks pankaj mishra mob.[protected]

sir I have send my swift car no - mp 20 cb 7932 for some work and tel us doing normal noice check but the are change oil coolent filter wheel alignment etc but those work are not telling by me becose before some time I have already those work are doing. So plz solve those problom and give my swift becose my shift stand your company. I[censored] r not solve my problom so I go to consumer form my contract no is [protected]

sir; I purchased the SWIFT DZIRE VDI car on 27/03/2015 from MODERN AUTOMOBILE AMBALA CITY.On that day I scratch the coopen and I scored coopen amt .1100/-. They told me that they will give me accessory of this scratch coopen in the next week due to shortage of accesory material. They also promise to give me best quality MATS of SWIFT DZIRE extra from this coopen amt. After that I approached to MODERN AUTOMOBILE several time.But they refuse to give my coopen amt 1100/- material and good quality mats.They also misconduct. PLEASE LOOK INTO THE MATTER AND RESOLVE MY PROBLEM SOON Sanjeev Kumar mb. [protected] email [protected]@gmail.com

Yesterday i drop my alto 800 lxi to rukmani motors work shop in indore. They recommended me many unnecessary maintenance like engine room paintaining in which they flush out engine through chemical 700 rs., full coolent replacement 250 rs., wheel alignment 280, Caliper pin greesing 320 and service lubricant 430 all charges are excluding taxes in which what they do customer does not know.When i received my car and check it then no difference observed do to wheel alignment also no lubrication done in my car. When i askto service adviser then do llubrication un which they spray a lubricant on fan belt whose mrp is 250 as i see on spray cylinder and can be used atleast 20 Times.I decided to purchase maruti car beacause i heared that maruti is a low maintainance car but maruti workshops and their service advisers makes them high cost cars. Mahesh anjana [protected] [protected]@gmail.com

I AM FACING PROBLEM IN MY MARUTI WAGRON LXi numbered DL9C AC 6462 as it's service alarm is very often "turn on" and even with each start of car it sometimes "turn on" or gets "truns off" on its own. i have visited JAGMOHAN MOTORS, SONIPAT then they told me it was service problem so i serviced my car then. Again 2nd time i faced the same problem came and i visited the JAGMOHAN MOTORS, SONIPAT then they told me that it was it's CNG filter...

SIR this is to inform u that i have met an accident on 5 april by the loader and my desire is get damage from front only bumper and defender is damage and i have 0 dept insurance i submitted my car on 7 april on KTL PVT LTD but on 10 april call come from insurance agent that will pass only your bumper and defender then i say ya i want only that from u then he said that sir your car is full damage from left side both the door is damage then i am shocked how could this will happen then i go directly to KTL and when i see my car i am shocked it was fully damaged from left side i ask to service provider how its happen he said one of my worked hit your car and sir sorry your will get it from insurance what is this thats call maruti suzuki workshop i submit my car for repair and they r repair my car by damage both the door and claim it from insurance i am fully dissatisfied with the service of marutisuzuki