Maruti Suzuki India Complaints & Reviews

Hi, My name is Abhinav Agarwal. I belong to Agra, I have purchased maruti swift desire a few months ago and met with an accident recently. I have insurance cover and therefore handed over my car to the service department for cashless claim and repair works to be done. They told me to collect the car on 20 April 2015 but after 2 days i.e. on 22 April 2015 I am still waiting for the car to be repaired. Please help.

I have purchased swift dzire at Ahmedabad from M/s Kataria Automobiles. They have charged Rs 5000 from me in respect if handling charges. When i enquired about this charge they told me that this is the instruction of company to take handling charges from the customer, whereas no other automobile companies like Tata" honda, hundai etc is taking the handling charges from the customer. Kindly clarify. If not please look ito the matter for refund the handling charges money. Thanks

I mr. Sunil beg to state the following few lines to propeiter maruti suzuki..sir;I visit to maruti show room at solapur maharashtra (chavan automobiles) on 21 april 2015. And placed my demand of ertiga on the same day...i want delivery on 08 may 2015. But mr. Prabhakar who is sales exicutive stated that he cant provide me the same on due date. It means maruti suzuki dont dont dont want to care of customers..maruti ia not truatable as on date..so that now i plan to purchase honda mobilio.

Hi, I had given my Maruti Ritz (OR-02-AZ-1157) to Jyoti Motors service center at Nayapalli in Bhubaneswar (Orissa) last Sunday, 19th Apr. When the drive picked up the car from my residence, the fuel gauge was showing 2 solid bars. The service center is only 4 or 5 km from my residence. In the evening when the car was returned to me, I found that the there was only a blinking bar in the fuel gauge which essentially means it has gone into reserve. When I enquired with the driver he could not give a satisfactory answer. I have the job card with me which shows the original state of the fuel. I feel my car was used for some transport from the service center without my permission. I also called up the service supervisor to report this. He said he would check and get back to me. However it has been 2 days and I have not received a single call from Jyoti Motors regarding the same. Hence I am forced to put in this complaint in this forum. Hope this will help to redress my complaint. thanks, Pratik Chaudhuri

Hi.. Sir, Madam This is to infom you that i had purched the Ertiga Vxi Green for Excell Auto Vista Bandra Mumbai. At time of 1st service i told the adviser about average problem they told me that in 2nd service it will get solved but after 2nd service the problem contiues and the Automotive nerul brance pepole are igonring the problem Please do the need full and revert me on below contact Reshma Tandel Cell. [protected] Email. [protected]@yahoo.in

Tried to make 3rd attempt for paid service at POSCO Gurgaon (GM Mr. Tarun), after waiting 01 hour return back as no one to take care.Even poor guard tried to call but he too failed. Oct 2014, Feb 2015 and today, 21.04.15 same fate. Than came to their Head Office, ask GM service and also meet Mr. Chandra Prakash that ur team has handed over 02 coupon free service this time also and shown him last year coupons also. He ask his subbordinate Mr. gaurav to show me way out of office. He did same...what a office..??? I paid money on 25th Jan 2015 (Policy due on 18th Feb) request no. 53002021 and it is 03 months, policy copy not received..is customer on fault if ask abt the same. Is This right attitude shown by Head Insurance Mr. Chandra, if customer self goes to ask..??. He simply laugh about free coupon, shows that merely treating customer with false promise and making fool. As per him, it is 02 yrs, I couldnt use these coupons, what can be the proof for further. Really very very sad and promise that I will never ever return to POSCO Maruti sector-18 workshop. It is one of the worst with non-professional guys and in-human employees working place. No moral value and work ethics with any one..(Workshop, Insurance to anyone).

I am Baban Gawad from Palghar, Maharashtra owned Maruti Suzuki Swift VXI (MH 12 EM 2258) from past four years. I had sent my car for routine servicing at maruti suzuki’s authorized service center Spectra Moters Limited, J 229 Near flyover Bridge. Opp. Viraj profile, Tarapur industrial area, MIDC Boisar (west) Pin 401 506. Phone:[protected]. Job Card No: JC 14008755. I dropped my car in last week of March and collected on 30th March 2015 with payment of 7, 114/- As I moved little far from spectra moters I came to know parking lights are not working, cover of folk lamp was misplaced in workshop and scratches on outer side of dicky. I contact in service center regarding such problem quickly. Initially they said it was due to your fault (how one can talk to customer like this, No respect, inferior customer treatment) but after that they ensure me that we will send our people to your place and do the needful. I called twice and thrice to service center but every time I received arrogant, negligible, irresponsible answers by receptionist Ms. Sonali. I request her to connect my call to Mr. Chetan Parab who operated my car or Manager Mr. Pravin Chaudhari but she always refused with answer they are busy with customers. If they are busy with customers then who am I? This is second time I am complaining due to this incident my family members, friends are also insisting me to sell swift and go for Hyundai or Chevrolet because of their service and respect to customers. I am requesting you please look into the matter and do the needful. Here I am enclosing a copy of job card, and receipt of payment. Hope you will kindly look into it. Thank You. Regards, Mr. Baban Gawad: +91 [protected]

I, Gunavalagan.K, residing at Trichy (tamil nadu state). I was booked a new car (Maruthi Suzuki - Celerio - ZXi (M) White in color on 30.03.15 at P L A Motors, Trichy. But till date I have not received any positive reply from them. I enquired about the car, the reply was not satisfactorily. They always blamed Maruthi Suzuki Company. i very much trust upon you, because you are the best company in our country.. The PLA Motors, said that they ordered on that day, but the Maruthi company not supplied as per our order. Now I want to know the real position or what happened about my car. and Which end P L A or Maruthi did the mistake. I very much worried about it. it affect my day to day activities. Please clarify it and give the reply positively. .

Sir, My name is Surinder Pal Singh Chadha bearing Maruti Dezire VDI purchased in May 2012 from your Jalandhar Dealer M/s.Lovely Autos. From last few month I'm having the front wheel suspension problem and so many time visited to your dealer for the same and now they are saying as the same is not covered under the Warranty and the same is to be paid by me. You are requested to done the job under warranty as I've the extended warranty for 3rd.year. Please do the needful. Regards, Surinder Pal Singh Chadha 82, Kasturba Nagar, JALANDHAR CANTT 144005 [protected]

Dear Sir, We have book Alto K10(o) in 7th April 2015 & Pay Full Payment On 10th April 2015.I Have Rec. Promises Daily By Delar That I Have Deliver You Car With In 1 Or 2 Days. But Till Date We Don't Have Receive Car.Please Tell Me What Will We Do. Booking Agency Address - ( Jagmohan Moters Ltd. Ganaur ) Distt. Sonepat, Haryana Our Contact Nmae & Number: Aman Tyagi [protected]

Dear Sir, I wish to inform you that I purchased an Ertiga BS IV (diesel) in 2012 but since then I have been plagued by a serious problem. The Malfunction Indicator lamp keeps coming on repeatedly. I have visited a number of your workshops here and I have been spending thousands of rupees (if you check on my car history) to rectify the problem. However I am sorry to inform you that until now no one has been able to diagnose the reason nor rectify the problem. Is this what a customer can expect from an esteemed company like yours or will your company hear the plea of a distressed customer, and help? I am a sincere fan and addict of Maruti Suzuki my family is have about 15 of your cars and we all believe that maruti is the best. Please help me because I just don’t know what to do or where to go. The last diagnosis was at Poddar Car World Pvt Ltd on 17.04.2015. The Registation Number of the vehicle is AS21D 1319 Chassis no 116017 Manashi Deka Medhi Vill.Gormari, Dt. Nagaon, Assam Phone: [protected]

Respected sir, This is to inform you that I Tarlok Singh Chandi S/o Bakhshish Singh have maruti swift vdi 2010 model registration number PB 41 C 0081.I want to complaint about Autopace network private limited chandigarh. I was having the problem with rear shockers and front strut assy. For same i went to autopace network service centre chandigarh workshop.They told me expected time for dilivery around 3pm but actually they dilivered me car at 4.34 pm. I stay there for that time there and saw that they are prefering the cars with full service 1st. Also the token provider is baised while giving tokan and was unaware of fact that which bay is going to get free first.I told my job card hold he said it was fault of token provider. Another shocking issue was that the person at spare part shop gave wrong shockers first and when mechanic went to change that the stock was not available with the spare shop. I was not able to understand why they have taken my car if they dont have the required spare and wasted my time.There was no food facilty there even. Unfortunately, now I am thinking of dropping the plan to purchase Ciaz ZDI plus which I booked on same day as this was my forth experience with your different authorised service centres. Please take the issue seriously to keep the faith of your fix customer otherwise it will ruin the image of maruti after sale service. If possible please send me the creteria on whose bases company give authorisation to these D graded service station which wont even have the spares stock for workshop. I shall be thankful to you. Hereby I attach both the job card slip on which time is for dilivery is mentioned and actual dilivery slip. Yours faithfully Tarlok Singh Chandi [protected]

Respected Sir, This is to inform you that I Tarlok Singh Chandi faithful customer of Maruti.I went your dealer showroom for having test drive of Ciaz on[protected].I took test drive and was double minded for booking the car.The sales named Vishal Rattan commited that i should book the car and in case I want to cancel the booking it is simple procedure and even if I will not get time he will provide the cheque to my place.But again its fifth time experience of not fulfilling of commitment by your dealers executive as when i called he said I have to visit the showroom for same.When I told it was your commitment he said I believe that you will definately purchase the car that was shocking.Also when I said that I will complain the Head office he said please do that rudely.This is my 2nd complaint regarding the same dealer.Please the complaint into consideration as soon as possible.I shall be thankfil to you.Here by I attach my booking reciept . Thanking You Yours Faithfully Tarlok Singh Chandi [protected]

Respected sir, With a humble request, I would like to put into your notice that I have purchased alto k10 vxi from your gondal ATUL MOTORS dealer on January 4th 2015. I was very pleased to enjoy driving with my car with the new modal but my enthusiasm was broken when I came to know about re alignment of the doors. Sir, as per your circular I sent my car for the realignment to the above mentioned dealer after about three months of the purchase of my car. Sir, I would like to mention that we had already approached for the same matter but received no response from your end. The matter got worst when I received my car after the re alignment of the doors and found one rear door not attached with the central locking system which caused the loss of my samsung tablet with some valuable data. We are hereby not claiming for the cost of the tablet but the little mistake of yours has caused a big trouble for me which can not be overlooked. We are satisfied from the vehicle but not at all with the services. The carelessness can cause a big harm to the reputation of the company. As we are not inspired rightnow to follow any legal practises, we wish to ask you about the solution of the matter. Please let us know your decision at your earliest. Tusharbhai Jani [protected]

Sir My name is Anand kumar. I live in bhiwani haryana and I owned a car maruti swift dzire october 2012 model reg no is HR 16 L 8837 with four year warranty. I always go to maruti service Jagmohan motors bhiwani for all type of works. During last visit to jagmohan motors bhiwani they broke coolant tank assy and got fitted with some fevi kvick or alfy. They did not intimate me about leakage. During my travelling to faridabad along with family coolant tank leaked and vehicle created problem then I got that they got fitted faulty part. Some how I managed to travel to faridabad with the help of a local mechanic and got fitted a new coolant tank through local maruti Tcs workshop .faridabad . It cost me around 5000 with local mechanic labour . Sir it is the matter of great concern that I trust maruti service they provide me deficient service. It cause me great inconvenience And i demand the full cost recovered and a compensation of rs 100000 for inconvenience to my family caused by deficiency in service. If it is not paid I would free to lodge an FIR against maruti service for fraud and 420 also in consumer court. Anand kumar [protected]

Dear Sir/ madam, I am running Maruti Swift VDI registration no. DL1CN4534 since 2011. My car is insured by Maruti Insurance given by National Insurance Company Limited with policy No.[protected] valid upto 22nd December 2015. Presently I am residing at Kashipur, Uttarakhand. Last Sunday morning i met an accident with grounded angle, which has damaged rear left part of my car. I visited Maruti Authorised Service Centre i.e. Om Motors Kashipur for repairing the Car under insurance claim. After checking they advised that Rear Quarter panel, Rear left Door, Running Board and Real Axle Tube need to be repaired for Smooth running of My car. I submitted all the required documents for repair under insurance claim but the Surveyor of National Insurance Company refused to cover the Rear Axle under Insurance and advised that it may be due to manufacturing defect of Maruti. I told him that It is damaged only after the accident not earlier. My car is still with the service centre. Therefore i request you to take up the matter with insurance company to replace or repair the Axle or if it is a manufacturing defect arrange to replace it by maruti Suzuki. Please look into the matter at the earliest to repair my Car as i am a loyal customer of maruti associated with it for a long time and such behaviour and service is spoiling the image of maruti and may lead to customer dissatisfaction. Thanks & Regards, Ankit Goel Mob [protected] & [protected]

i had purchased new car swift desire vxi on 30/03/2015 for that i had given 5000 adavce amount on 27/03/2015 for which i had recived the receipt no. 9183 but on 30/03/2015 i had made payment of rs 147015 and balance SBI finance rs. 5.5 lk . But till date i had not recived invoice copy and my new car RTO registartion number asking to you sale excuetive mr. brijesh tiwari employee of Sky Automobile raipur he is just not giving any resoponse . This make that m/s sky automobile Raipur might had given me Second Hand Car or Stolen car. please help to resolve problem or else i had to approache for consumer court regards subodh jain [protected]

I m very disappointed with marutisuzuki dealer as I wi m not getting my booked car on committed date... this very worst experience in my life... As I booked car in Feb last week & was committed by dealer by 10th April as this is a wagon r vxi option ..Even I was expecting it to get it on 21st of April (akshya trutiya) ...But still I m not getting that day too... So it's very very careless & worst service by dealer as well as marutisuzuki... So decided to cancel the booking & go for other car manufacturers car to buy instead marutisuzuki... Regards Sachin Balwan [protected]

I have booked a swift vxi in the name of MADAN LAL s/o BARI RAM, R/O 168 Basti Danishmandan Jalandhar on dated 5/2/2015 in STAN AUTOS PVT LTD, GT ROAD OPP. DELHI PUBLIC SCHOOL JALANDHAR.The date of delivery commited 5 /4/2015. but the vehicle is not available on that time as per commited. I have deposited RS 552000/- as a booking amount. I have purchased the vehicle from another dealership.They are not refunding my deposited booking amount RS 552000/-.They committed me First Delivery as soon as possible BUT they was delivered my car to other customer, I dont know wt the reason behind this.I am realy harras from that dealership or sales consultant(KARAN BHATTI) JATINDER SINGH (Team leader), or AJAY VERMA as a (S.M) whose deal me on that time.kindly take a serious action on my complaint and refund my booking as soon as possible, so that i can deposit my margin or INTEREST to that dealer whr i hav purchased mah vehicle.And i also want my refund payment with INTERST. Your faithful Madan lal.plz revert me on my email [protected]@gmail.com. ([protected])

My WagonR is only 2 years old. I live in andheri west, Mumbai. The car has started rusting and the Windows dont close properly since rubber is gone bent. Seems very poorltbuilt. I have used wagonr in the past and it was much superior production. Email me [protected]@yahoo.com