Maruti Suzuki India Complaints & Reviews

Last year i purchased Swift dzire from vellore maruti true value from the day of purchase i faced lot of problems true value staffs and service staffs. for clearing the documents they take 8 months. They give 3 free services in owner manual to be frank they only water wash in that 3 free service. In the second service they have taken my Jack & Rod. I feel very worst experience about the maruti service team in vellore, tamilnadu(Ganesh Cars)

Respected Sir, I have a wagnour car. I bought it from Ekansh Wheels, Ambala Cantt on 31 July 2008.My car is fully insured . I insured the car from the dealers & I have no claim from the insurance before. But some reasons my car was injured & I took the car on dealers point for repair & insurance on 3/4/2015. The dealers employee said that you have got your car after 10 days & they signed the documents by me . When I went to take the car in the dealers point I saw that the car is still damaged on the left side o[censored]nder the back door. I asked why the damaged is not cleaned, they asked that we do not saw this damaged. When I bring the car in my home it was the day time . In the night I saw that the head light are not work. I am not satisfied with the dealers service. Please help me to sort out my problem. I hope you consider my complaint From Jitender Grover Car No. - HR 01 X 5591 Mb.:-[protected]

Dear Sir, I Have Purchased Ertiga in Aug.2014 Its Meter Reading is Approx. 22800 kms. Its Engine No. is 248604 and its Chasis No. is 265587. I am Facing problem of Gear change from last 3 days.Before 2 days i send my car to swani motors service station in ludhiana. The service station person said that there is some manufacturing fault in Gear Box in these models ad company will replace the faulty part and they replaced some parts against there job card no. JC15000173 1.COVER ASSY, CLUTCH 2. DISC COMP, CLUTCH 3. RING ASSY, LOW GEAR SYNC After Changing these parts they assured us that now there is not any problem in the car. But after 2 days i have faced again the same problem in my car and this time it is too much because i was with my family and 80 kms far away from my home in the night 8.0 clock on highway and all the gears have been stucked.I am very much upset with this type of quality of parts and product of Maruti Suzuki. Now i dont want to repair any part in my car You are requested to change Gear Box and all Connected parts of my car related to this problem. Once again I am Requested to you to do the needfull as soon as possible regarding this and solve my problem on permanent basis. Regards, Atul Jain H.no. 1464, St. no. 12, Janak puri Ludhiana. PH # [protected], [protected] [protected]@gmail.com

myself pankaj mishra i am booked ertiga zdi (2000/rs)on 10/03/2015 & delivery date 18/03/2015 in coral motors bareilly. but dealer not deliver car that date. so i purchase ertiga zdi in kavisha motors bareilly on 18/03/2015. dealer not pay my full amount and ignore me.please refund my full (2000/ rs) payment. thanks pankaj mishra mob.[protected]

sir I have send my swift car no - mp 20 cb 7932 for some work and tel us doing normal noice check but the are change oil coolent filter wheel alignment etc but those work are not telling by me becose before some time I have already those work are doing. So plz solve those problom and give my swift becose my shift stand your company. I[censored] r not solve my problom so I go to consumer form my contract no is [protected]

sir; I purchased the SWIFT DZIRE VDI car on 27/03/2015 from MODERN AUTOMOBILE AMBALA CITY.On that day I scratch the coopen and I scored coopen amt .1100/-. They told me that they will give me accessory of this scratch coopen in the next week due to shortage of accesory material. They also promise to give me best quality MATS of SWIFT DZIRE extra from this coopen amt. After that I approached to MODERN AUTOMOBILE several time.But they refuse to give my coopen amt 1100/- material and good quality mats.They also misconduct. PLEASE LOOK INTO THE MATTER AND RESOLVE MY PROBLEM SOON Sanjeev Kumar mb. [protected] email [protected]@gmail.com

Yesterday i drop my alto 800 lxi to rukmani motors work shop in indore. They recommended me many unnecessary maintenance like engine room paintaining in which they flush out engine through chemical 700 rs., full coolent replacement 250 rs., wheel alignment 280, Caliper pin greesing 320 and service lubricant 430 all charges are excluding taxes in which what they do customer does not know.When i received my car and check it then no difference observed do to wheel alignment also no lubrication done in my car. When i askto service adviser then do llubrication un which they spray a lubricant on fan belt whose mrp is 250 as i see on spray cylinder and can be used atleast 20 Times.I decided to purchase maruti car beacause i heared that maruti is a low maintainance car but maruti workshops and their service advisers makes them high cost cars. Mahesh anjana [protected] [protected]@gmail.com

I AM FACING PROBLEM IN MY MARUTI WAGRON LXi numbered DL9C AC 6462 as it's service alarm is very often "turn on" and even with each start of car it sometimes "turn on" or gets "truns off" on its own. i have visited JAGMOHAN MOTORS, SONIPAT then they told me it was service problem so i serviced my car then. Again 2nd time i faced the same problem came and i visited the JAGMOHAN MOTORS, SONIPAT then they told me that it was it's CNG filter...

SIR this is to inform u that i have met an accident on 5 april by the loader and my desire is get damage from front only bumper and defender is damage and i have 0 dept insurance i submitted my car on 7 april on KTL PVT LTD but on 10 april call come from insurance agent that will pass only your bumper and defender then i say ya i want only that from u then he said that sir your car is full damage from left side both the door is damage then i am shocked how could this will happen then i go directly to KTL and when i see my car i am shocked it was fully damaged from left side i ask to service provider how its happen he said one of my worked hit your car and sir sorry your will get it from insurance what is this thats call maruti suzuki workshop i submit my car for repair and they r repair my car by damage both the door and claim it from insurance i am fully dissatisfied with the service of marutisuzuki

Dear Sir, My wife has purchased ALTO K10 car on 09.02.15 in the name of Sarojni W/o Sh. Dinesh Pal from Autopace Network Pvt Ltd, Chandigarh. Since the date of purchase there is abnormal sound in left portion . Matter was brought to the notice of Sh. Rahul at the time of service. But they can't detect the fault. Day before yesterday one of your representative visited my office to check the fault.But fault could not be deducted though abnormal sound was noticed by him. Then he called me at Industrial Area Service station yesterday and fault was again examined by 2-3 engineers but I was returned back by saying that coolent water bottle was loose and it has been fixed properly and I was asked to observe the fault. But today itself when I drive down the vehical from RAMP same sound was heard. Immediately I called to Sh. Sarabjit the person attending to me, he assured to look into the matter and promised to visit for checking of the fault. But when no body came I again Rang up to Sh. Sarbjit.who again asked me to visit the service station. Since i am also a busy person so it is not possible for me to visit daily to your service station. So it is humbly requested that some expert may be deputed who can deduct the fault clearly. Yous Sincerly, Dinesh Pal. Assistant Director BSNL [protected]

Dear Sir, I am Sankha Subhra Datta, residential address- Mohanta Para, P.O & Dist- Jalpaiguri- 735101, West Bengal. I purchased a Zen Estilo VX, Chassis No- 392778, Engine No- 4564123, Key No- IP 3945, Date of Delivery (i.e. date of purchase)- 24.12.2014 from Sevoke Motors Private Limited, 233 Sevoke Road, 2nd Mile, Siliguri- 734001, West Bengal. Before buying of maruti car, as like as so many people of our country, I also believed that Maruti Suzuki Company is number one service provider but now I am realizing it is not true at all, at least not in our northern part of West Bengal. Your company / your Siliguri dealer given me the opportunity to open a case in Consumer Forum court. Or, I can send my experience about Maruti service to your competitor company Hundai, and I think Hundai administration will surely enjoy it. However, I will do nothing at present because, I still keep hope you will take action against my complain. I know that Maruti administration is not directly responsible for my harassment but your people is responsible for my trouble. At first tell me the duty of a salesman / dealer. Is it by any means, sale the product, even convincing by false information and then forget everything even including handover of necessary papers for which payment was already made? Giving wrong information every time against my (the customer) each query? Now I am expressing my bitter experience. At first, I am intimating the beginning though it is not my main complain. I am a Railway Employee so, I could easily get loan from SBI, but before purchasing, your man, the Sales Team Leader, told me that as I would be superannuated from service in the year 2017, SBI would not grant me the loan as SBI do not deals with pensioners, rate of interest is also high in SBI. Result- high processing fee of private bank. After purchasing of car, simply from curiosity, I enquired in SBI and understood he is a layer. It the begging of my realization. Now I am coming to my main complain. Please take it very seriously, especially point number-2. 1. I purchased the car on 24th December, 2014 and yet I do not receive my registration paper, paper for number plate and blue book. I paid for all of these necessary documents on the day of purchase, Yes; I know these documents are issued by Motor Vehicle Dept. of State Govt. But it does not take so long time; I have experience about the registration system as an owner of motorcycle. It means your dealer simply took initiative far late than the car delivery date(or may not yet take any action). 2. Sales Team Manager intimated me he is an employee of Maruti Suzuki, not an employee of dealer. If it is true, your administration should fill embarrassment because he never says truth. In January he told my paper would come within 10 to 15 days, In February again 10 to 15 days factor was exist, at the beginning of March, every papers ready but somehow not reached to me. From the end of March, he started to play the game with a new style. All papers (naturally except blue book) including paper for number plate reached to him and when I called him over phone (responsibility relies upon him, but I had to call him every time) his standard reply (theory of continuity?) “I would handover papers Today evening”. From the beginning of April, he intimated I had to attend motor vehicle Dept. on 9th April at 4p.m to attach number plate. But where is the paper? In his custody. Since last seven days, he was ready to handover the papers every evening, that special evening unfortunately not yet come, my meeting date with motor vehicle Dept. was expired (I have doubt, whether his story is true). But why not he deposited the papers in Siliguri show room or not in Jalpaiguri sub-centre, from where I could easily collect the necessary documents? Why he misleads every time? Who authorized him to harass me (the customer)? It is the lack of control to the dealers / salesmen of Maruti Company, logically is it any doubt? 3. Sales Team Leader is a person only, I purchased car from Maruti. So, I can impose blame to Sevoke Motors Private Limited, Siliguri- 734001, more concisely, to Maruti Administration. I think, Maruti Suzuki administration has no control over dealers and over smart cleaver salesmen. Really, shame to your administrative controlling system. Expect your reply soon intimating what action you are going to be taken. Regards. Sankha Subhra Datta Mohanta Para, P.O & Dist- Jalpaiguri- 735101 West Bengal. E-mail: [protected]@gmail.com Mobile- [protected]

I am G.v.Ravi, residing at athimanjeripet, , tiruvallur dist, tamil nadu.I have purchased the vehicle at khivraj motors, 2151/2152, TNHB, kakkalur road, tiruvallur. The issue occur within the first week of purchase of the vehicle when the mileage was 648 Kms. I have immediately reported the problem to the khivraj motors, tiruvallur. They have attended the problem. Also I had the first service completed along with the protective under chassie coating during the same time. Now that the vehicle is in 4th service, milage is 11980Kms, the issue is prevails .We are not happy in problem solving in this case by the maruthi dealer. Kindly attend to the same, and get this solved. I expect your positive reply in this regard. Regards Ravi +91 [protected]

The service provided by Workshop of TCS Auto World, Faridabad, Haryana is worst ever i have experienced. We go for servicing of our vehicle to keep in good condition. After, the servicing i found additional problems including the existing reported problems. Such service creates bad image of Maruti as whole not TCS Auto World. Kindly enquire into the aspects to retain & attract the customers in future. Manoranjan Behera Contact No.[protected]

Respected Sir /Madam, I had booked a new Maruti EECO from Jagrut showroom Ratnagiri DIST the problem is while booking the vehicle i was told that the vehicle is completely new and has no problem as the vehicle mfg is of 2013. But after purchasing the vehicle we have faced a lots of problems against this vehicle i.e 1.The vehicle is completely rusted internally and it is re touch up 2.Rear deprecesssion part was changed with the MMS vehicle at Kudal showroom. 3.Rear doors cannot be opened and if opened cannot be locked. 4.Vehicle mfg was found 2012 on the RC book and the vehicle was sold saying mfg 2013 with A/C while the vehicle is non A/C. 5.Car patch has been filled toward the joints from inside the vehicle Sir/Madam we have been complete cheeted by the show Room on purchasing the vehicle therefore we are not interested in this vehicle so please give the feed back

I have been inherited from my father A Wegon-R Car. We have purchased it from KIRAN MOTERS SURAT. Since its purchase We did not more occasion to drive Car during night. Recently I found error in the windsheald of my car which is badly reflecting light of vehicle coming from front side. I have mentioned this problem to service provider i.e Ravirtana Moters Ankleshwar. But they relpied that warranty is over so co can not help. But, I question is... when wind shield glass which is fitted in my car is faulty from the very initial should be replaced if your opinion is in positive. I request you to pl get me the relpacement of wind sheald glass.. Detail of My car Maruti Wegor-R Regt. No. GJ-16-BB-980 owner- Gemalsinh Rana Second Owner - Dharmendrasinh G Rana

Dear Sir, I am Sankha Subhra Datta, residential address- Mohanta Para, P.O & Dist- Jalpaiguri- 735101, West Bengal. I purchased a Zen Estilo VX, Chassis No- 392, Engine No- 4564123, Key No- IP 3945, Date of Delivery (i.e. date of purchase)- 24.12.2014 from Sevoke Motors Private Limited, 233 Sevoke Road, 2nd Mile, Siliguri- 734001, West Bengal. Before buying of maruti car, as like as so many people of our country, I also believed that Maruti Suzuki Company is number one service provider but now I am realizing it is not true at all, at least not in our northern part of West Bengal. Your company / your Siliguri dealer give me the opportunity to open a case in Consumer Forum court. Or I can send my experience about Maruti service to your competitor company Hundai, and I think Hundai administration will surely enjoy it. However, I will do nothing at present because, I still keep hope you will take action against my complain. I know Maruti administration is not directly responsible for my harassment but your people is responsible for my trouble. A first tell me the duty of a salesman / dealer. Is it by any means, sale the product, even convincing by false information and then forget everything even including handover of necessary papers for which payment was already made? Giving wrong information every time against my (the customer) each query? Now I am expressing my bitter experience. At first, I am intimating the beginnings though it is not my main complain. I am a Railway Employee so, I could easily get loan from SBI, but before purchasing, your man, the Sales Team Leader, told me that as I would be superannuated from service in the year 2017, SBI would not grant me the loan as SBI do not deals with pensioners, rate of interest is also high in SBI. Result- high processing fee of private bank. After purchasing of car, simply from curiosity, I enquired in SBI and understood he is a bluffer. It the begging of my realization. Now I am coming to my main complain. Please take it very seriously, especially point number-2. 1. I purchased the car on 24th December, 2014 and yet I do not receive my registration number, paper for number plate and blue book. I paid for all of these necessary documents on the day of purchase, Yes, I know these documents are issued by Motor Vehicle Dept. of State Govt. But it does not take so long time; I have experience about the registration system as an owner of motorcycle. It means your dealer simply took initiative (or may not yet take any action) far late than the car delivery date. 2. Sales Team Manager intimated me he is an employee of Maruti Suzuki, not an employee of dealer. If it is true, your administration should be embarrassed because he never says truth. In January he told my paper would come within 10 to 15 days, In February again 10 to 15 days factor was exist, at the beginning of March, every papers ready but somehow not reached to me. From the end of month he started to play the game with a new style. All papers (naturally except bluebook) including paper for number plate reached to him and when I called him over phone (responsibility relies upon him, but I had to call him every time) his stable reply (theory of continuity?) “I would handover papers Today evening”. From the beginning of April, he intimated I had to attend motor vehicle Dept. on 9th April at 4p.m (Today) to attach number plate. Where is the paper? In his custody and since last seven days he was ready to handover the papers every evening, that special evening unfortunately not yet come, my meeting date with motor vehicle Dept. was expired (I have doubt, whether his story is true). But why not he deposited the papers in Siliguri show room or not in Jalpaiguri sub-centre, from where I could easily collect? Why he misleads every time? Who authorized him to harass me (the customer)? Maruti Company no doubt. 3. Sales Team Leader is a mare person. I am giving blame to Sevoke Motors Private Limited, Siliguri- 734001, more concisely, to Maruti Administration. I think Maruti Suzuki administration has no control on dealers and over smart cleaver salesmen. Really, shame to your administrative control. I think you feel guilty and so, hesitate to reply but please feel free to intimate your comments, mainly what action you are going to be taken. Better to connect through e-mail not through mobile. Regards. Sankha Subhra Datta Mohanta Para, P.O & Dist- Jalpaiguri- 735101 West Bengal. E-mail: [protected]@gmail.com Mobile- [protected]

I got my car serviced from SMART CARS, Maruthi authorised service station who claims as 'A" category in service. 3rd corss, Kaggadasapura main road, C V Raman Nagar, Bangalore 560093. Phone 25346481, [protected]. They gave me an estimate of 11k for replacing the clutch, Power window problem and usual service. But by the time they completed the service, they replaced so many other things like Brake drum, brake shoe set, front regulator etc etc which they forced me to change and I agreed. The final bill came to around 18k. ( 7 k more than the estimate ). They delivered my car to my home after service. After the service my front door central lock was not working, Which did not had a problem before I gave for service and the front bumper beeding was not fixed properly. I went again to service center got that fixed and I gave a feedback that service was very bad. Now the present issue is that my car is vibrating so badly when I drive in traffic or move my car in 1st gear which clearly shows that clutch was not replaced, they did some repair work and gave my car back saying clutch is replaced. Usually all service centers give the old part back to prove that they have replaced the part. In this case I did not get the clutch plate or brake shoes or brake drums. Nothing was given back. So I am sure that they have not replaced the part. I really do not understand how Maruthi can certify such 3rd rate service centers as 'A' Category. If they are certifying they should ensure that quality service should be delivered. I need compensation for my loss and teach them a lesson for cheating the customer.

Ambal auto doesn' t trust the cheque given by such a big company like L& T Finance. But its exeutives expect customers to trust the false assurances / mere words of such a small dealer. Ambal auto was advertising the sogan of ' I trust ambal'. But actually they should advertise ' I don't Trust Ambal'.

dear all...i own an alto 800 bearing reg no as01q 9710 which i purchased from Bimal auto agency in guwahati on 12th of march, 2015 and total km driven till today is 245 km and when they called for 1st servicing they asked foe changing the oil filter and mobil change for which i have asked for mobil change as they are insisting as i was receiving too many calls, but to my astonishment the bill which i received for the 1st servicing was for rs 1701 with only 245 km of drive and which happen to be free servicing as per the call received from the dealer, i am an exisiting cm of maruti as i also have an ritz for 5 years and if i am been misleaded by your channel partner then what will happen to the new cm, if your new car require that servicing after 245 km of driving then why make all those cllaims in all your advertisement/promotion regards indrajit deb [protected]

I Purchased the swift desire car (PB-65 U 9359 ) on 31st May 2013, from tricity auto zirakpur mohali punjab, & deposited the Rs. 20500/ - for accessories including parking sensor, tricity auto had black button Sensor of parking but i wanted to white button, they assured to me for providing the same within a couple of days, I approached to tricity auto zirakpur several time still problem is not sorted out by Tricity Auto, please look into the matter at your end Alamjeet Singh [protected] [protected]@yahoo.com