Maruti Suzuki India Complaints & Reviews

Let me introduce myself first. Name: dharmendrasinh c. kanabhia (Asst.manager quality control – MNC) Address: B/66, akshar bungalows, Ankleshwar-393001 Mob:[protected] Dealer : Raviratna motors PVT LTD. ankleshwar Subject: Dealer demanding more money than quotation (booking time price). Overview: myself booked maruti swift LXI(O) on date 17/02/2015 at raviratna motors PVT LTD. Price of the car given by the dealer in order booking and the quotation for the same is as given below Ex showroom price: 4, 80, 658 rs Insurance price :16, 790 rs Registration charge : 26, 123 rs Extended warranty : 6, 590 rs Total price : 5, 30, 161 rs I have booked same car with 5000rs as booking amount and receive delivery date:09/03/15 I have completed formalities with the SBI bank for the loan and received loan sanction letter for the same(with same quotation). Now I have received a call yesterday from the dealer demanding 5000 rs more for the same car . Reason given by dealer : car price hike from maruti company . Guidance : 1) I have to go to consumer forum for the same or customer care is going to resolve my problem 2) I have to file complaint against company or dealer . Decide in terms of reputation of maruti Suzuki company (this kind of incident hurts). Please treat my letter as a complaint Thanking in anticipation . Regards Kamabhia dc

I purchased a new car Rits VXi from AVG motors kottayam, and we gave advance by trusting their sales representitive who came to our house. but when we gone to pay the rest they asked more money other than they assured to us and we gave penny of each and every accessories including painting, mates and all which other dealers give as free.And their were damaged parts that includes mud gaurd which when we shown they joined with some GLUE and returned to my parents. again when i looked it, it is damaged. Also they stealed new parts simply "cigrette lightner cap" which is in the car and exchanged with old one and fixed it. How will we customers know whether they are stealing any engine parts also with are not visually noticable. Cannot trust their sales people or service people. We will be traped.

Dear Sirs, I have Maruti 800 car bearing Chas No. 665131 and local Reg. No. MH 14 D 1638 purchased during June-1994. I am using the vehicle for almost last 21 years and very happy with the performance. Recently, I am facing problem that engine stops running in fraction of second immediately after applying clutch. Problem has been high lighted during last 3-4 servicing at 'Sai Service Private Ltd.' Fugewadi, Pune 411012 (Authorised Maruti Service Station), where vehicle is regularly servicing since purchase. But the problem is not resolved. This creates very awkward situation during traffic. Request your guide lines and help to resolve the problem. Thanking you, Subhash Wagh [protected]

Dear Sir, Let me introduce myself, I am Mr:GovindanKutty CP, an Ex Service Personnel from Kerala, Kasaragod DT.I bought a new Swift VXI through CST from the Dealer INDUS Motors, Kalikadavu Branch, Kasaragod DT, Kerala.While purchasing the car they gave me a quotation of 554601/ and I paid the amount.But now after delivery, they are demanding Rs15000/- extra by saying that the price has increased.So inorder to register the vechicle i need to pay an extra 15000/-.Please make an enquiry regarding the issue. Yours Faithfully Govindan Kutty CP KRISHNAKRIPA Kalikadavu Pilicode PO Kasaragod dt Kerala, 671310 Mob: [protected]

I have purchased ertiga VDI on 14.01.2015 from Tricity Zirakpur, but the service provided was very poor, and after more than 20 days, mats are not provided, and even the accessories bill has not been provided, every time wrong information is provided, and I am being harassed from the last 20 days kindly look into the matter

I HAVE A ALTO 800, LX MODEL VECHICLE(OD 09 B 7272), I HAVE GIVEN MY VECHICLE FOR SECOND FREE SERVICING AT ORBIT MOTORS ROURKELA ON 23.02.2015 FOR SECOND FREE SERVICING OF MY VECHICLE . 1. I HAVE A COMPLAIN THAT THE LEFT BACK SIDE MUD FLAP WAS OPENED AS THE PLASTIC SOCKET WAS LOST, SO I REQUESTED FOR REPLACEMENT BUT THE SERVICE CENTRE PEOPLE WITHOUT MY KNOWELEDGE MADE IT FITTEED WITH IRON SCREW BY DRILLING FROM OUTSIDE WHICH LOOKS BAD & THERE WAS SCRATCHES IN THE BACKSIDE PANNEL . WHEN I COMPLAIN ABOUT THE ISSUE THEY REFUSED IT IS DONE LIKE THAT ONLY & THERE IS NO REQUIREMENT OF SAHRING WAHAT WE ARE DOING WITH THE OWNER OF THE VECHICLE AS PER OUR COMPANY PROTOCOL. IS IT LIKE SO ??????? 2. MY VECHICLE IS FITTED WITH AUTO CENTRAL LOCKING SYSTEM (XENOS COMPANY) WITH TOUCH SENSOR. IT WAS WORKING BEFORE GIVEN FOR SERVICING, AFTER SERVICING I FOUND THAT IT WAS NOT WORKING . WHEN I COMPLAIN REGARDING - THE SERVICE CENTRE PEOPLE SAID THAT WE CAN'T DO ANY THING AS THE SYSTEM IS NOT FITTED WITH US. SO IS IT NECCASRY THAT ALL THE ACESSORIES SHOULD BE FITTED WITH THE SHOWROOM ONLY. WHEN I COMPLAIN THAT WHEN THE SYSTEM IS WORKING BEFORE THE VECHICLE IS GIVEN FOR SERVICING & NOT WORKING AFTER SERVICING IT IS THE RESPONSIBILITY OF THE SERVICE CENTRE TO MAKE IT REPAIRED OR HANDOVER AS IT IN CONDITION BUT THEY DENIED. SO I HAVE LOST MY FAITH ON THE AUTHORISED SERVICE CENTRE OF A REPUTED COMPANY LIKE MARAUTI WHICH SOUNDS SO MUCH BUT THE QUALITY IS LIKE EMPTY VESSELS. AGAIN QUALITY OF SERVICE CONSIDERING THE CUSTOMER CARE. ???????? A DISSATISFIED CUSTOMER ... chitta ranjan mohanty [protected]

I AM MANOJ KUMAR CUSTOMER OF MARUTI SUZUKI CAR. FOUR MONTHS EARLIER ON 03.10.2014 I BOOKED A MARUTI SUZUKI CIAZ ZXI +CAR TO BE DELIVERED ON 19TH FEB 2015 WITH AN CASH ADVANCE BOOKIN OF RS. 20001/ AT HINDUSTAN AUTO AGENCY SEC 4 CITY CENTRE, BOKARO STEEL CITY-827004, BOKARO, JHARKHAND-. BUT DUE TO SOME REASON THEY CONVINCED ME TO FAILURE OF DELIVERING SUCH BOOKED CAR ON THAT DATE. SO I MOVED TO OTHER ONE MARUTI DEALER AND PURCHASED THAT CAR. NOW THE PROBLEM LYING IS THAT THE TARUN KR DUBEY HINDUSTAN AUTO AGENCY SEC 4 CITY CENTRE, BOKARO STEEL CITY-827004, BOKARO, JHARKHAND IS HARRASSING ME FOR ONE MONTH TO RETURN MY BOOKING AMT.SAYING EVERYTIME THAT CHEQUE HAS NOT BEEN SIGNED BY THEIR AUTHORITY. SEEMS I DID A MISTAKE TO APPROACH THAT MARUTI SUZUKI AGENCY. AND FEEL THUGED, DEMORLIZED.KINDLY LOOK IN TO THE MATTER AND RESOLVE THE ABOVE. MANOJ KUMAR [protected]

my car was emitting white smoke and the engine was also showing missing.the car was also giving out very foul smell when the engine was running.i visited the competent, mehrauli workshop for the problem, i was told there was an injector issue with my car.so they replaced an injector and cleaned the other injectors.i was assured that the problem was solved, but just after 2 days the car was showing same problem.i paid around 30 thousand rupees for the problem to be solved, but it hasnt been solved till date. so, i request you to kindly do the needful. Thankyou...

Dear Sir I got my free III service on 21.02.2015. The complaints written in the job card are not at all attended & my car is giving more problems than before it was not serviced. My music system ( WAGON R VXI) fitted by the company is still not working well. While using FM /AM undesirable sound is coming & while using horn it is heard in the music system itself. MY central locking on/off voice is not working well. While locking /unloacking the voice is very very low. I had given a complaint that central locking key is not working smooth, but it is the same as it was before service. Even the washing & cleaning quality is very bad that I can not explain by words. Music system complaint was written in I, II & III service but still unattended. Such kind of service provided by Bhatia Company is very shameful & puts a question mark on the coming association with Maruti The service incharge do not check the service quality at all & the customer is helpless.. Let me tell you that I had an ALTO earlier before Wagon R . I have chosen Maruti again due to it's quality & customer satisfaction & services. My car no. is RJ09CB0492 Hope you will look into the matter very seriously & with prompt action. Thanks Dear Sir It is just a reminder mail regarding poor service quality of my Wagon R (RJ09CB0492). My car was once taken to the workshop but practically no work done. My FM1/2/3 runs only on 102.9 which is not also always clearly audible. AM in the music system not working. Rewashing not done even after a visit to workshop on 26.02.2015. When talked to the service engineer on 26.02.2015 evening, the reply was that your complaint has been lodged & it will take a day for the reply. Still my car horn can be listened in the music system speakers. I do not understand why my vehicle was taken to workshop on 26.02.2015 as nothing done as per my complaint. Still till today no action has been taken . So practically no work done by Maruti Workshop even after sending the vehicle to workshop. It is just a wastage of petrol to the customer & burden of money to the customer . Such kind of service is given by Bhatia Maruti. Please look into the matter at the earliest as I still trust Bhatia Maruti for the services & response. Thanks a lot in anticipation.

Sir i had purchase my new swift in the month january23rd 2015. i booked my car in the month of december2014. i instructed the sales person that i want my car manufacturing year written in owner book will be january2015. bank had disbursed the loan amount on 7 January 2015. but my car was billed on dated 31st December 2014. now i received my owner book. and my car manufacturing year is December 2014. please suggest further

Dear Sir, This is regarding my Car Maruti Swift VDI (MH 46 N 0060) had been to S K Wheels Pvt. Ltd. Turbhe Navi Mumbai – 400 705 (Authorised Dealer of Maruti Suzuki) for regular maintenance On 20th and 21st Feb 2015. Refer attached list of Maintenance activities carried by S K Wheels. After taking delivery of my car, I found the car not to be stable on the road with body roll and humming sound at the rear seat. On Tuesday, 24th feb 2015, I had been to S K Wheels for the problem identified. After checking the Service Eng., Inform three tyres needs to be changed as the tyres had under gone wear and tear as the Manufacturing date of the tyres is 2012. But I had purchased the tyres in 04th August 2013 (refer attached warranty card) and Sr No Mentioned on the warranty card and the serial no on the tyres do not match. The body roll and humming sound problem is due to the old tyres fitted on to my car. While this problem was not present before the car was given for service. This clearly indicates that the tyres have been replaced with old tyres at the S K Wheel Service Centre. Please look into the problem and request you to help me in getting my original tyres. Thanks and regards, Jaywant Bhosale. [protected]

Dear Sir, This is to state that we have bought 1 vehicle (Maruti OMNI Ambulance) from Gulzar Motors Pvt. Ltd (G.T Road, Dholewal Chownk, Ludhiana, Punjab) on[protected]. From the very first day we are getting the following the problems which are not resolved till now: 1. We have already paid for high security number plate but we have not received it till date 2. The RC i.e Registration Certificate provided is actually incorrect, we tried to get it corrected from Gulzar Motors but have got no help yet. Our representative has visited Gulzar Motors 3-4 times but still our problem is unsolved. Since, both the problems are major issues, we expect a speedy redressal of our complaint. We would request to look into the matter and take an appropriate action. You may contact Mr. Ranjit Singh, Incharge MT Office for any queries. His mobile number is [protected] Thanking You, Yours Sincerely, Mr Rajbir Singh Bhatti Gen. Admn. Manager, Dayanand Medical College and Hospital, Civil Lines, Tagore Nagar, Ludhiana-141001 Punjab. [protected]

Dear Sir, I am the user of your valuable Low maintenance and high mileage and good service maruti cars since 15 years, Hence i have booked one new maruti alto 800 LXI on 25.12.2014 at Mandovi Motors Basaveswaranagr Bangalore with payment of Rupees 65000.00 ( Rupees sixty five thousand) with offering of Center locking and Fabric seat covers with free of cost at the time vehicle deliver due to 2014 model. And balance amount of Rupees 293000.00 ( Rupees two lakhs ninety three thousand) paid by DD union bank of India Vijayanagar branch Bangalore on 06.01.2015, Hence I have taken the vehicle on 16.01.2015 evening at 6.30 pm, But i have observed the fabric seat covers and head light bulbs spares not provided as promised your sales person Mr. Vikram as I have discussed with him he agreed he will provide with in a week, with my many requests to Mr. Vikram by phone still he has not taken any action he is not ready call solve the issue. As service frequency I have done free service on 14.02.15 at Mandovi service station basaveswaranagar Bangalore, But service is not also satisfied they have taken 10 hours for deliver the vehicle. Important :1. We found water leakage at inside left of the front seater. 2. Found wrong HP entered in Invoice instead o[censored]nion Bank of India they have entered Axis Bank. Kindly take necessary action immediately other wise I will legal action. Vehicle Registration No KA 02 MK 1543 ENGINE NO : ZV011J06085 CHASIS NO : 515703 With Regards Nagarajaiah.S No 386 14th main Road M C Layout Viajayanagar Bangalore - 560 040 Ph:[protected]

Vehicle no. - HR 29 AA 6825 Dezire VDI
I have sent my vehicle to Batra auto on 14.01.15 for workshop and bodyshop work due to accident. They have commited to deliver the vehicle on 30.01.15 but even after so many follow ups they have delivered my vehicle on 14.02.15 and the invoice and gate-pass was prepared on 30.01.15 as per their committment.
What happened during those 15 days, I am doughtful.
I have suffered a lot during this period as I have no vehicle and I had used taxi services daily for office purpose.

Apart from this the paint colour is not even and matching. Also the washing & cleaning is not properly done as per my requirement.
The scratches are also evident during their shifting here and there.

Your quick response is expected and action is awaited as early as possible.

Dear Sir, please refer the above, My vehicle number GJ-01-CV-9948 Given for repairs in Ahmedabad at Manan Auto Link -on 23/02/2015 -for complain that vehicle not working when in CNG - The Dealer says that O2 Sensor has to be replaced, The part is not in Stock and If I have to get it Ordered I have to pay Rs 2000.00 deposit only then they will order the part.It has been more then 10 days that the vehicle is at the Dealer workshop without attending to my Query if the vehicle is not repaired by tommorrow I will start charging Damarages charge from day 1 .Please attend to my Query regds nelson

Dear Sir, Lumax Industries are one of your supplier supply the Lamps. We had recently placed an order of Purcahsing the 7 seater EECO Vehicle thru' your Delar M/s Kalayani Motors Pvt. Ltd. - Mysore Road Bangalore. This was Loan Transaction thru' HDFC Bank, We had paid the advance cheque on 13th Feb 2015 and after having confirmed the dispatch from Maruti Mr.Mohan (Representative from Kalyani Motors) had confirmed the arrival of Vehicle in Bangalore on 3rd March and we could take the delivery on 4th March 2015. As per the Bank requirements the final payment would be released once when they receive the Insurance Cover Note of the Vehicle. Which was clearly explained to the representative therefore he had requested to send the Loan approval statement to him based on which he said he would be raising the Insurance Cover Note on arrival of the vehicle and sending it to the Bank for final payment. Since yesterday i.e, 2nd March 2015 we have been trying to get in touch with person but he was not picking the call today after sending the mail to him he picked the call and informs us that since he had to fulfill his target he has allotted that vehicle to another customer and now we have to wait until the next batch of vehicle arrives. And he will be confirming the delivery date after two days from now. Please let us know why have we got wait when we have already made the advance payment and are waiting for the Insurance Cover Note to release the remaining payment. There has been no delay from our side we are going as per the procedures and how can the dealers take such an un-justified step. Even our money and time is very important to us. Even we are lined with many activities and commitments based on the commitments and confirmation given by your dealer's, this is a pure harassment just to fulfill there targets they cannot harass the customers this way. Maruti having a major share in Indian four wheeler market cannot have such un-committed dealers. Requesting you to kindly interven in the matter and do the needful in geting our vehicle delivered on time to us please. Regards, Jalaja Arun Manager - HR & IT Lumax Auto Technologies Ltd. Narsapura - Kolar (Near Bangalore) email : [protected]@lumaxautotech.com Mobile No. : [protected].

This is to complain of the harassment we have faced due to the negligence and non cooperation we have faced at the hands of your dealers Rana Motors (Dealer

Code 08A1-08-0B) and Bagga Link Motors Limited Vasant Kunj (Code 0821). We have purchased a Maruti WagonR DL12CC 6110 in the name of Mrs Veronica David on

30.06.2012 with extended warranty from Rana Motors (Dealer Code 08A1-08-0B). We have a valid Certificate of extended validity vide contract no.[protected]

with the warranty date o[censored]pto 29-Jun-2016. Our vehicle developed a fault in the suspension arm due to which it is making lot of noise while driving. We

have brought the car to Bagga Links Motors Limited situated at Vasant Kunj (Code 0821). We Met Mr.Vinod Kumar (Service adviser) and General Manager Mr. Brij

Talwar for under warranty repair of the suspension Arm with the original Certificate Of Extended Warranty but were denied service. They say that though we

have the extended warranty but the DMS entry in the computer is showing EXTENDED WARRANTY : N . Though it is showing the warranty valid upto 29-Jun-2016 in

the system but just because extended warranty is shown as a N instead of a Y we are being denied warranty service. The General Manager of Bagga Link Mr.Brij

Talwar rudely asked us to go to Rana Motors from whom we purchased the warranty as it is their fault they punched in a N instead of a Y. We the customers

are being harassed due to no fault of ours. We have the extended warranty certificate and the paid bill. But instead of giving us a solution we are being

harrased just because someone has entered a N instead of a Y in front of extended warranty. Pls let us know what is our fault. Both Rana Motors and Bagga

Links represent Maruti to us and we are being asked to bounce back to just get N changed to Y in the system. We have wasted the entire day in this just

because someone has typed in a N instead of Y.

Thanking you

Yours Truly

Veronica David
[protected]@rediffmail.com
[protected]
[protected]
[protected]

I had given my car (Swift KA 09 MB1632 registered in the name of H. L. Savithramma) in MANDOVI SHOWROOM JP NAGAR III PHASE, BAngalore for regular free service and on receiving the car i found there was a bad smell in the car and i raised the issue with the service center. (Mr Santosh attended the complaint). on 28-02-15 and authorized person called jagannath came to receive the car since it was a pick up from home service at 8.30 am, and he returned the vehicle at 3.30 pm on the same day, as i did not pay much attention to the exterior of the car as i had no time, but today morning[protected] i noticed DENTS IN THE LEFT FRONT FENDER ON THE WHEEL ARCH where dents are noticeable but new paint job is visible but there is also paint aberration marks on the corresponding part of the front bumper, when i called MR JAGGANTH who took the car for service he did not reveal the repair work but on enquiry he confessed that the damage happened and he claims he FORGOT TO INFORM ME THE SAME, therefore i want a PROPER remedial job on my car.

VEHICLE DETAILS: NEW SWIFT VXI 2015 MODEL VEH ID:MA3EHKD1S00809826 I PURCHASED THE VEHICLE FROM AM MOTORS MANJERI, MALAPPURAM, KERALA. BALACE AMOUNT DUE FROM ADVANCE PAID IS RS 10000/- AND NOT PAID YET. PURCHASE DATE IS 29 JAN 2015. IDENIED FOR EXTENDED WARRRANTY BUT THEY TOLD ME THAT I HAVE TO PAY RS 7457/- AND TRANSFER THE SAME TO MY ACCOUNT NEXT DAY. BUT TILL THE DATE IT HAS NOT BEEN REFUNDED. ON ENQUIRY THEY TELLING ME THAT CHECK YOUR ACCOUNT NEXT DAY. BUT TILL THE DATE I DIDNT GET THE MONEY.

I have purchased a Maruti Ritz VXI from Jagmohan Motors Bhiwani as on 24.12.2014 whose Ex show room price is Rs.466000/-. the amount of insurance is made Rs16000/- . But Jagmohan Motors Claim Rs. 19000/- from me for insurance. which is Rs.3000 excess. I visit the show room 5 times but they are not responding well. So i requested to you that make arrengement to give my excess amount back to me.