Maruti Suzuki India Complaints & Reviews

I have alto k10 and 2014 model. I am facing problem with center locking and parking lights malfunctioning which sometime works ok and sometimes works on its on without even pressing buttons. I have been to service center( Goyal motors) Nalagarh but they failed to rectify the same. Please help me out of this as it can be dangerous to drive .

Tohi, my name is kamla paryani I have purched Alto k10 CNG on 18 Feb 2015 car is only run 350 kms from excell autovista kharghar and from the day one I am having a problem with the power steering when I take left or right the steering does not come back to the straight posion on its own and also.it is very hard to steer the car I went to the service centreand they say it is like this only ..it is very very frustrating to buy a new car and run behind the service centre people to fix it...pls resolve this issue with power steerin replacement asap or I will I have to take further steps and put another complaint..pls call on [protected] hope maruti will resolve the issue asap without any further inconvenience. And just add on it is very risky to drive a car with power steering issue ty..

I purchased a CIAZ on November 2014. A series of instances from the time of purchase to my first service has really disappointed me and makes me regret my purchase. The sales and the service team at Dewars Motor Garage, Kolkata is HIGHLY unethical, ill mannered and irresponsible. Here's my last attempt at getting justice.If not this time, I wont make the mistake of buying a Maruti Car ever again. Please find below the nightmarish experience I have been through till date to buy a car that Maruti claims to be MOST PREMIUM in its catalogue: 1.I was supposed to get the car on 2nd December 2014. Upon calling the dealer for the delivery, I am being informed that there are some pending papers for car registration which needs to be provided from my end. Until my call, I never received any call from the dealer asking for documents. After providing the documents on the same day, I was promised delivery in 2 days. This time again that didn't happen. Upon calling the dealer, I was continuously misinformed about the delivery. The delivery happened on 9th December 2014 WITHOUT ANY REGISTRATION. I understand legalities and registration can few extra days. But, I expect sales and support team to be transparent about that and not conceal facts to take a COMMISSION FROM CUSTOMER. 2. ON 9th of December 2014, I was made to wait for 6 hours to take the delivery. I was called and informed on that morning to take the delivery in the noon 12. I was dismayed by the fact that DGM Dewars Garage had no repentance for making customer wait for 6 hours. I got the car at 6pm that day. 3. The sales executive was trying to make a Unethical commission in alliance with the bank executive. I bought the matter to the notice of GM and DGM. The GM requested me to NOT MAKE ANY COMPLAINTS IN THE MARUTI as this might jeopardise matters for the sales executive. On the humanitarian grounds I didn't make any written complaint to Maruti. 4. The sales guy promised a Body cover while taking the booking. Upon asking for the same, he pleaded me to not take that as he will have to pay for the same from his pocket. Yet again on humanitarian grounds I chose to ignore it and didn't raise any ticket anywhere. 5. Sent the car for first service and a little denting painting work to the Dewars Garage Workshop. As per my understanding, while making a job sheet it is the duty of the person concerned to thoroughly inspect the car and make a Complete job sheet. Although the person concerned(Sandip Das) didn't bother himself with doing the needful as his duty, I requested him to do the same and therefore he did. I went today to take the delivery of the car and found that the work was of REALLY REALLY low quality. The mechanics peeled off the colour from back. Moreover, there were irreplaceable stains on the entire front and rear glass. While I gave the car there were no stains and I have legal document which says the same, the Manager(Pintu Haldar) Dewars Garage Workshop choses to refrain from the same. He has the audacity to speak at the top of his voice defending his ILL MANNERED, UNETHICAL staff while the documents suggest opposite. 6. Also after receiving the car from service there is a strange eye-burning sensation when the air conditioner is on for sometime. The dealer and the workshop are highly unethical. They REFUSED to solve the issue and therefore, I have had to write this complaint here. I hope this matter will be taken seriously and resolved at the earliest possible. Sales executive: Akash Das DGM : Mrs. Jasminder Singh GM: Mr. Ganguly Dealer Details Dewars Garage 83/1 Topsia Road South Kolkata 700 046 Phone : +[protected] FAX : +[protected] Email : [protected]@dewarsgarage.com Service Executive: Mr. Sandip Das DGM: Pintu Haldar Workshop Details Dewars Garage 14, Abdul Hamid Street (British India Street) Kolkata 700 069 (Near Great Eastern Hotel) Phone : +[protected] / 11 / 29 Email : [protected]@dewarsgarage.com

I m having ur company car i.e. wagon r bearing no MH-43\AR-5840 I m having trouble regarding the air conditioner compressor i.e. it is making noise while in still condition and its of not the cutoff n cuton voice. I have repeatedly complained in the service center at thane i.e. at kolshet rd n i have been physically visit the workshop center for three times n have also complained to the sales officer at Navniit Motors Thane. The person who comes to pick the car for srvices i hade brought to notice to him the sound of compressor but the workshop people are dinying the same. My car is at service center n i m repeatedly requesting them to replace the compressor but they r not responding n coordinating to me to solve my complain. I request to resolve the complain as soon as possible.

2009 Ritz bought from Perthalmanna which was not available that time. Had several issue in the past but it was solved properly. Now my car has 50000km+ had a battery problem. Bought a new battery. But still having problem and I, called Kochaulmude service center. They took three days to diagnosis and said that I need a new speedometer which I never heard about it and last forty years I lived in USA and it is illegal. As a professional service people I agreed to change the speedometer. They took few days to get the parts. They brought the car after they changed the part. But after two days I dad the same problem. So I called the service department to come and get the car. Now they said It is the battery. So I used a old battery which was given by the battery store, So there no problem with old battery. So they given me a new battery and solved the problem. In conclusion originally the problem was the battery and the service department wrongly replace the speedometer. Now who is compensate my speedometer money. I request an investigation and take an immediate action

A Wagon-R LXi BS, Chassis No. MA3EED81SOO535148E7, 4-CYLENDER, Engine No. F10DN4359151, GV Weight 825 Kgs, Valid up to[protected], Regd No. HR 12J-7898, Model 1/2007, Silky silver, type of body saloon was originally purchased from the Jagmohan Motors Ltd. Sonepat Road Rohtak in 2007 by Sh. Varun AroraS/o Sh. Rajinder Arora, 799/23 DLF Colony Rohtak 124001. The car sold to a 2nd Owner: Sh. Kuldeep Singh Sh. Dhan Singh R/o VPO Mahipur, Distt Sonipat. 9096 NOC issued to RA Sonipat, dated[protected]. And registration renewed vide RC No. 15612/S/O, dated[protected]. And the 2nd owner also duly affixed CNG to the car Vide Sr. No. 455 dt[protected], Kit No. 0111 Cy. No. 671, Valid upto 1-8-2018. The car was sold to 3rd Owner: Sh. Manjeet Singh S/o Sh. Mahinder Singh R/o VPO Kilohrad, near Hanumaan Mandir Sonipat, RC No. 15612/S/L dated 27/[protected], by the 2nd owner. The 3rd owner exchanged the above car as per the registration at True Value Jagmohan Motors Ltd. Bahalgarh Road Sonepat vide Delivery slip issued by Sh. Mohit dated[protected] at 6:00PM. The true played criminality by overlooking the commitment, “Maruti True Value is India's largest certified, used car dealer network, with around 763 outlets spread across 550 cities. Maruti True Value system and process ensures that transactions in used cars are fair and transparent. Every vehicle bought under Maruti True Value is inspected and certified by Maruti Suzuki engineers. True Value category cars are refurbished in state of art workshops using Maruti Genuine Parts and by skilled technicians. These cars are then sold through Maruti True Value outlets with one -year warranty and three free services. Simply put, it's the best place to buy, sell or exchange a used car.” The car was old to me on[protected] by one Baldev Singh as per the receipt “Receipt A Wagon-R LXi BS, Chassis No. MA3EED81SOO535148E7, 4-CYLENDER, Engine No. F10DN4359151, GV Weight 825 Kgs, Valid up to[protected], Regd No. HR 12J-7898, Model 1/2007, Silky silver, type of body saloon. Jagmohan Motors Ltd. Sonepat Road Rohtak. 1st owner: Sh. Varun AroraS/o Sh. Rajinder Arora, 799/23 DLF Colony Rohtak 124001. 9096 NOC issued to RA Sonipat, dated[protected]. 2nd Owner: Sh. Kuldeep Singh Sh. Dhan Singh R/o VPO Mahipur, Distt Sonipat. RC No. 15612/S/O, dated[protected]. Added CNG Vide No. 455 dt[protected], Kit No. 0111 Cy. No. 671, Valid upto 1-8-2018. 3rd Owner: Sh. Manjeet Singh S/o Sh. Mahinder Singh R/o VPO Kilohrad, near Hanumaan Mandir Sonipat, RC No. 15612/S/L dated 27/[protected]. Chassis Plate, CNG Kit shall be intacted, owner shall provide a receipt, fully insured for Oct 2015. Through commission agents Sh. Baldev Kumar Ph. [protected], [protected]) and Naresh Kumar Kashyap (Ph. [protected]), Regd. No. 3385, Opp Police line Jagadhri, Distt Yamunanagar. The car Has been sold to Dr. Pawan Kumar Aryan (Ph [protected]) S/o Sh. Khajan Singh, r/o # 8, BBS Marg Janetpur, Ambala and received payment Rs. 1, 20, 000/- (Rupees one lakh and twenty thousand only) It is free from all encumbrances like loan, accident, courtcase etc. In case any dispute the seller would be responsible for the same. NOC would be provided by the seller within one week at his expenses for the above said address. Receipt has been prepared. Nothing is concealed therein. Place: Jagadhari/Ambala Dated[protected]/[protected] Purchaser Seller Through commission agents Sh. Baldev Kumar Ph. [protected], [protected]) and Naresh Kumar Kashyap (Ph. [protected]), Regd. No. 3385, Opp Police line Jagadhri, Distt Yamunanagar. Baldev Kumar (a so called dealer), as informed by Satish of True value Sonipat Ph. No. [protected], purchased the car from the true value. He did not register it in his name but he further sold the car to Dr. Pawan Kumar in connivance of the The true value. Since the true value did not transfer the NOC to Baldev Kumar at his address, who purchased the car from them, but to Pawan Kumar, whom they never know till day. Satish also informed that NOC had been issued on 9-1-2015, but the same is not handed over to Pawan Kumar till day. Therefore the True value Sonipat is not only indulging in Anti Maruti ethics, but also paving ways to crimes, cheats and frauds. The cars chessi no. plate has been removed, CNG Kit has been removed and Audio System, Tyres and essential parts of the car also have been removed, and patently the sole responsibility for above lies on the True value. Maruti ethics did not allow to hand over cars to the buyer like this. Hope some would response.

I have done my swift desire car servicing on 01.01.2015 at your service center I have paid bill of Rs 45000/- But the servicing is found not satisfactory following problems are occurred 1) On second day smell of diesel comes from engine I went to showroom service adviser told that CRDI nut bolt was loose. 2) Turbo having sound after two to three days I again went to showroom service adviser told that it will be reduced slowly but it doesn't happen 3) From last two to three days pick up of car is very poor I today show the car to showroom service adviser told that Turbo is failure On the above all points it appears that service provided by you is not good and I am not satisfied with your service even spending Rs45000/- Then why I have to service my car at your service center. Regards Ashok S. Jadhav [protected] Latur

Hello, I am Shamanth, we booked a new swift vxi in Sagar Maruti showroom(Shimoga Dist, Karnataka) on 17th Jan 2015 with Initial payment of Rs.10000/-. The area manager confirmed that the delivery will be given in 30 days irrespective of the color of the car booked, again after couple of days he told delivery time is 45 days from the date of booking. Now he is telling the delivery can not be provided due to increase in demand and there is no adequate supply. I enquired in one of the Bangalore showroom and they are ready to give the delivery in 20 days from the date of booking. First, he is not bothered about informing us the delay in delivery of the vehicle, we are calling him number of times and he is not even responding to our calls. From 15 days we arranged the amount but not getting the delivery. I chosen Maruti because of the trust it created. Due to that manager many people in my place having similar problems and going for other company cars who are giving better service. If i do not get my delivery by this weekend I am going to cancel my booking and will go for other company car. Also, I will tell my experience to many people that do not got for Maruti due to the harassment from the manager. I already talked to local consumer forum representative and will not leave the issue just like that. I am interested in having a call with one of consumer manager. Regards, Shamanth [protected]

I had purchased a used car (Maruti Alto - KL02 AN9918) from Maruti True Value Indus Motor Company, Sreekaryam, Trivandrum on 30 Oct 2014 for Rs 2, 62, 000. (Bill no: 26998, 27014, 27015). I was given only a duplicate copy of RC book, Insurance and Tax token. As I was told the vehicle owner had a loan and the original documents would be released as soon as the hypothecation is cancelled. I had made incessant calls to the company executive, Mr.Johny and to the Manager, Mr. Sreejith. I am yet to receive the originals even though four months have passed. The insurance is also expiring in March 2015 and I would be grateful if you could take necessary measures to expediate in handing over the original documents to me. Regards Prasanna Kumari S (+91 [protected])

Sir, It is with great sorrow that I am reporting to you about the bitter experience that I had while purchasing my Maruthi dzire vehicle from your dealer in Trivandrum, M/s Sarathy Autocars.. The vehicle with Chassis number MA3EJKD1S00441175 and Engine No K12MN1336922 was delivered to me on 9.1.2014. I am a senior executive working a Public Sector Undertaking under the Government of Kerala. Relevant documents in this regard had been submitted to the dealer at the time f purchasing the car. The dealer had informed me that being a Government employee; I am eligible for a Corporate discount of Rs 1500.00 from Maruthi. I regret to inform you that even after one year the Corporate discount has not be released to me by the dealer in spite of my frequent telephonic reminders. Lately it is observed that they are not even attending my mobile calls. I trust this is not a gentleman’s way of dealing with the customers. I greatly appreciate the time taken to read this mail and request the kind intervention of your good office in releasing the Corporate discount due to me at an early date. . Yours faithfully, Dr Sudheer.S Mobile No [protected]

Dear Sir, Greetings for the day!!! This is with regards to the below problem that we faced from Hare Krishna Auto Pvt Ltd. We have an Maruti Suzuki Ertiga VXI on the name of Liladhar Thakkar with Car Number plate No : MH-46-AL-3420 . Today i.e. 23/02/2015 we have given our car for 1st service at Hare Krishna Auto Pvt Ltd at Bhandup (East). We had faced very bad issue with them so herein i am writing a mail so that we can get your support...

I WANT TO PURCHASE A CAR BY CASH . AFTER PURCHASING WHAT ARE THE LIST OF REQUISITE DOCUMENTS SHOULD I RECEIVE FROM THE DEALER AND IN HOW MANY DAYS . PLEASE PROVIDE THESE IMFORMATION TO MY E-MAIL AS SOON AS POSSIBLE . MAHENDRA.[protected]@GMAIL.COM [protected]

I have booked my car maruti suzuki swift new VXI (Gilistreen gray) on 13th of feb 2015 from morena showroom and he has confirmed me that you can get your booked car within 7 days but till now he is not able to confirm me regarding my booked car and my loan has already sanctioned which is having offer upto 25th of feb 2015. I am regularly contacting him but not get satisfactory result. Please lookinto this matter otherwise i will cancel my booking. Thanks

I have booked a maruti swift dzire LDI from your dealer Competent Automobiles in Cannaught Place Delhi on 12 Feb 2015 and have given booking cheque of INR 5000 along with the documents requested by them. They have given all the booking documents mentioning all the required price and schemes as discussed between us. They promised us to give a discount of rs. 20000 on the NEW model which is to going to be launched and they have mentioned in their booking documents that they will give such discount on NEW model only. But when we asked them for a delivery they said they wont be giving any discount even though they have promised orally and in written. Now when we are trying to contact them then also they are not picking up the phone. Please do something in this matter otherwise we are left with no other option but to take some legal action

Dear sir/maam My self Anshu lata Trpiathi w/o Anshul Mishra purchase a car (up32 FK-5245) in month of april 2014 from Bright Four Wheel Sales Private ltd 11/cp Vikas Nagar luck now -226022 .I have been two free services from bright four wheels (luck now). But 3rd service did Bright four wheel using the facility option Pic and Drop. Company Pic the car at 10 am checks the all scratches during the checking. During delivery time 3.20pm check the car then find out new scratch in driving door. I complaint to service manager but I have not receive any positive response. So please heartily I request u to solve the problem. Attach the document to related subject. Thanking you...

Dear sir; I had booked my car to RKBK GORAKHPUR on 15/01/2015 by 5000/- again they had given me date 29/01/2015 on that day they have told me to give delivery on 04 TH Feb on 04 TH I had deposit rupees 7.5 Lakh Demand draftdraft again they told me to give delivery on 10 TH feb on 10 TH they had given date of 26 TH feb. I want to ask a question to Maruti Suzuki that is this service of them? This is there customers satisfaction . And when they had given me my vehicle. Anuj Pratap rao [protected] GorakhGGorakhpur

To whom so ever it may concern, We took a delivery today (Saturday Feb 20) of access 125 in the name of Roshan Punjabi. I am utterly disappointed to discover that : 1. The product was defective at the time of delivery. We pointed that out which later got fixed. 2. After, re-delivery and driving for about 5-10 km only we realised the handle is bent, probably the alignment is faulty. 3. The showroom does not have any process for quality check and testing before giving customer. 4. The showroom is least bothered about customer delight. A disappointed and disheartened customer. You ruined my wk end!!!

sir ' i abhay prasad booked a swift zxi model from m/s posco automobiles (posco house dumduma more sohna road) through csd ambala cantt and paid the entire money via ls order no 11468 dtd 4 feb 2015 further i was assured that i will get the vehicle within 10 to 15 days and i received a vehicle avalability certificate on 27 jan 2015 stating that the subject vehicle will be available within maximum 15 days as per certificate provided by m/s posco vehicle should be delievered by 11 feb 15 i have communicated with ajay kumar, udit and simer kaur(manager customer care) but they have raised their hands to provide sub vehicle i want to say that presently iam working in agra and unable to monitor what exatly happening there i request you to kindly intervene

Respected sir, one of our Omni has been buy ed from aadhi maruthi saravanampatti show room and from the begining itself we are facing brake complaint problem with this vehicle and we spoken with the authorised peoples also but they are not properly responding with us.when we complaint they will come to office and take the vehicle to their service centre and evening they will return the vehicle by saying the name of the vehicle is perfectly ok there is no further issues with this vehicle, so then for the 10 days the vehicle will be ok and after that it will start will the same problem, either the company has to change the vehicle to us or they have to make the immediate attention by changing the respective spare part. Other wise we will go with consumer court and complaint the respective show room.and once upon a time they have signed in the letter pad of our company that here after there wont be any problem regarding this vehicle brake problem, the authorised person also signed on the letter form.i here by attach the letter pad scanned copy and will provide the vehicle details below: 1)Vehicle number:TN 38 BX 8760 2)Chassis number:MA3EVB11S01523932 3)Engine number:F8BIN4718085 4)Colour : s white 5)G.V.W: 1275 6)life time tax paid:24- jun-2014 if any confirmation call me in this [protected]

Problem with my car (JH05AS 1978) : gear not shifting from 3rd to 2nd. Very Very poor response, the service centre manager is not ready to take any responsibility of commitment by Maruti. He is very rude shrewd and non cooperative. He says they(PEBCO) are running short of capacity, capability and manpower, they cannot give service on time. They are not at all concern about my requirement and will take their own sweet time to clear my vehicle and will charge whatever they feel like. They are asking Rs.2850 labour charge and Rs.3250 for rings. PEBCO is single in jamshedpur and is dictating its terms, the service manager and marketing are not at all committed to Maruti. They are taking it very very lightly. When we complained the same to marketing people (Mr Rupesh), he says "what can I do you settle with workshop, I have no concern after selling the vehicle". We have been believing on Maruti products from decades, this type of care and irresponsibility is not acceptable. I would request your intervention in this matter. I am very upset with such support