Maruti Suzuki India Complaints & Reviews

Sir, I have bought a Maruti Omeni from Kuldeep Motors Etawah (U.P.) (Outlet at Auraiya UP.) on 11.02.2015, at the time of deliver of vehicle his representative promised that Insurance will be sent through mail upto 17PM. But we have not received the insurance copy, invoice etc and his representative not responding about this. Representative of dealer has not given the fact status about insurance papers of vehicles. We have facing this of problem 02 years ago, when we have purchase 01 Eco Ambulance from this dealer. So, please look into the matter and take necessary action against this dealer or their representative who will miss cheating with customer of maruti.

It is submitted that my swift VDI have some problem in front of this before one month.Iwent to Vipul Motor Faridabad for repairing and i told him to manager this problem of my car (Stearing assembly problem) they not see in seriously the problem and it is stands as it is usual. Kindly requested to you solve my problem properly .I will be thankful to you. Regards Maya gulati HR 51 BA 4122 M:[protected]

i purchased maruti suzuki swift zxi from panchkula and i booked my car before another name but after that i purchased it another name and they did not return my advance payment and i go there atleast 30 times and called them 200 times but still they did not do anything

Dear Sir, We booked car model Maruti Suziki celerio VXi (RED coloyr) at Mahalaxmi automobile pune on date 01/01/15.42 days completed but Unfortunately dealer is giving us date on date but no progress in this case . We already paid amount 10K for booking but still they are not giving to exact date of delivery..please look in this matter on priority otherwise i will cancel this booking and will go with other brand they will give me delivery wiithin week. My contact detail as below . Name:Sameer Dushettiwar Mobile no:[protected]/[protected] We hope you will contact us and resolve issue on priority .if not then i need to take action and will go with other car brand option ...

Name: Devendra J Vishth (mob:[protected]/[protected]) Add: 701, mahakali niwas, plot no.6-7, sector 21, kamothe, khandeshwar Car Model: Wagon R Stingray Reg DT.: 7/3/14 Place: Panvel Dealer: Simran Motors Panvel Replace Camera I bought an accessory from Simran motor dealers PANVEL from where i also bought my New Maruti Suzuki car "Stingray". the accessory which i bought where i'm facing a problem is Censored Camera (Part no. 990J0M74K09-110; Description: RPAS SILKY SLVR WITH CAMERA). the camera does not work, whenever i want to go reverse the camera doesn't show a thing. I have visited SIMRAN Motor 7 times now and spoke with your customer care once so now i'm tired and frustrated. I want to replace this camera right away, get me a new working camera. Don't try to fool your customers is one simple advice I want to give you as a marketing student. kindly do the needful

Dear Sir, We booked car model Maruti Suziki Stngray Lxi at Chowgule Industries pvt ltd on date 08/12/14. Unfortunately dealer is giving us date on date but no progress in this case . We already paid amount for booking my receipt no is 1114 My contact detail as below . Name Ganesh S. Tarlekar Mobile no [protected] We hope you will contact us resolve issue on priority .

I purchased a Suzuki Access 125 last year in 2014. On 7th Feb I took it for 6th service and complain was that one noise coming from Access while moving forward-backward motion without start (during pulling as well as pushing). I said in dealer shop then the person said that you have to pay Rs 160 for clutch service and it is coming from clutch, it is paid one. I asked that still one year not completed and you are asking paid service of clutch? If service is free than why they asked for charge and if clutch service is paid then why it comes within a year only? In free service, clutch service should included if it is required?. Kindly let me know what to do?? Dr Rajvir Yadav GJ-11-Q 2000 Pramukh Nagar (Dipanjali) Junagadh 362015 [protected] [protected]@gmail.com

Dear Sir, On 08th of January, 2015 I bought a Wagon-R (VXI) Car from 'Dewars Garage, Plot Y-9, Block-EP, Salt Lake City, Kolkata-700 091 (one of your Authorised Showrooms) vide Invoice No.VSL 14000097 dated 30.12.2014 and I got the delivery on my Choice Date 08.01.2015. I bought the Car through your Sales Executive Mr. Prasenjit. When I booked the Car, I told Mr. Prasenjit that I'll purchase the Seat & Steering Cover from your Showroom and also requested him to get them fitted at the time of Delivery. But on the day of Delivery (i.e. 08.01.2015) both Seat & Steering Cover were found fitted with my Car without my consent after taking the amount from me forcefully. Actually the Seat & Steering Cover were not according to my choice. We (myself & my family members) refused to take the delivery of the Car on that day due to this, but Show Room Sales Manager -Mr. Arijit Samaddar assured me to change it within a very short while. But actually Mr. Samaddar has failed to keep his promise till date. Apart from this, one of the keys of my Car was not working on the date of Delivery, i.e. 08.01.2015 despite their fruitless effort for 2 hours, as a result we got the actual delivery at 9-30 p.m. (although we were there at 5-30 p.m.) when they used the Second Key. They have kept my First Key to get it changed from the Maruti Company, but till now we haven't got neither key nor Seat & Steering Cover of my choice. Sir, Maruti Lake Town. Kolkata Show Room(Sanei Motors) is very near to my Residence but Mr. Prasenjit assured me best after-sale service about their ShowRoom and forced me to buy the Car from Salt Lake show Room. We are very much astonished with such a worst Customer Service.. Therefore, I request you to look into the matter very seriously and solve my problems within a short while. An early step in this regard shall be highly appreciated. Thanking you, Gautam Ghosh Relationship Manager, Punjab National Bank, Large Corporate Branch, Kolkata. Mob.:[protected] [protected]..

I dont getting mileage that maruthi offering for celerio car. I have complaineted in showroom in 3 times but no action been taken yet. please make an urgent solution. Mileage that you offering is 23km/l and i am getting only 14km/l in city limit and 16km/l for long drives.

Dear Sir/Madam, I am owner of 6 months old Swift ZDi and i have driven my car upto 13500 KM and facing problem of igniting my car first time at the start of the day. My usual time of igniting my car is 9am and at first time when i take my self it never starts and after waiting for 3 to 4 minutes i try to take self again and than it gets starts. And this error is coming from more than one week. Thanks Mohit

Dear Sir, I visited your show room named ATUL MOTORS at Tagore Road, Rajkot Two months ago to purchase Alto 800. I met there Mr. Alkesh who explain me about features and prizing. After my 2-3 visit he asked me to deposit Advance Booking payment of Rs. 5000/-. i told him that i will deposit money after i finalize the deal. He insisted to deposit money and said that he will return the deposit money if the deal would cancel. I gave him money but after that i didn't purchase car from there due to prizing. But still i don't get my money back. I went to the showroom also and i met Mr. Jignesh and he told me that they have to take approval from company and they will tell me what is the status. But after more than a month neither i get money nor any reply from them. This type of incidents ruin the image of your brand, Maruti Suzuki. Kindly solve this matter as soon as possible. My details are as below: Name: Parth Baxi Mobile No: +91 [protected]. Email: parth.[protected]@yahoo.com Please reply without negligence. With Regards, Parth Baxi Rajkot.

My car SX4 ZDi no PB 05T 7303 was broke down on 28.01.2015. I stopped the car regularly and when I tried to start, it couldn’t start. I called to your authorized service center “Bimal Auto Agency Pvt. Ltd.”, Bannerghatta Road, Bangalore. The said service center sent the technician to the spot and they tried to start the same but car couldn’t start. The technician told that there is some problem in fly wheel of gear box and the car needs to be towed away to service center. They towed away the car in the evening. Next day, in the evening I got a call from service center that due to timing chain loosening car was not being started and it had to be replaced with some other parts in the head. I had been attended by Mr Shivu and Ms Bharthi at Bimal Auto Agency Pvt. Ltd. I had been given the estimate of Rs 22500 for such work by the service center. I asked for the warranty because your service centers advise to change the timing chain after One lakh kilometers. They told that they will send the mail to Maruti and then it will be decided that whether the repair could be done in warranty or not. I requested them to take the action as soon as possible as I have only one car. They both assured me that I would be communicated by after noon on next day. I got the call next day that the warranty had been rejected by Maruti and the repair amount would have to be borne by me only. Any how I told them to complete the work and I had been promised to deliver the car by Saturday on 31.01.15. When I called them on 31.01.15 in the evening for the delivery of the car, Mr Shivu told that they got the part from lathe work late afternoon, so they would deliver the car by Sunday on 01.02.15. But they lingered the delivery till 03.02.15. When I took the test drive of the car, I noticed there was the problem occurred in shifting of first gear. I complained the same to Mr Shivu and Ms Bharthi, they told that there is some lubrication problem and handed over me the car after lubrication. I took away the car but there was the same problem in gear shifting. I again visited to service center for rectify the issue on 04.02.2015. They took the road test after some changes. They handed over the car to me. When I took the road test, the same problem was there. One more sound was absorbed at the same time. When I accelerate or decelerate the vehicle, some “TUCK” type sound comes. Now Mr Shivu told that the gear box has to be checked and it will take more two days. When I argued, Ms Bharthi told me that she will arrange to pick the car on 05.02.2015 at 8:00 AM and will give back till evening on the same day but nobody came to pick the vehicle. The normal service of 70000 kms was due. I asked them to do the service along with the replacement of AC vent also. They changed the vent and left so many scratches with screw drivers or with some sharp tool on the dash board. The photo of the same is attached herewith as a proof. Now there is the question on the capability of Maruti’s technicians and service centers whether they are capable to handle the work. They are handing over the vehicle without doing anything with saying that everything is OK. They are very careless. The more time is required after keeping the car for one week to do the same work. With the above said experience I reached to conclusion that we should buy the car and give to Maruti’s service centers to keep with their selves.

Maruti Wagon R DL6CN 5280 was purchased on 07/09/2014 with accessories worth Rs 21600 + taxes from TR Sahwney Motors, Indraprastha metro Station ITO showroom. The billing person is not giving the breakup of the amount of accessories that were the part of consolidated bill of Rs 21600/- plus taxes.I have reached many times, but they are deniying to give the bifurcation on the items included.Please take it on priority as it has financial impact on me of Rs 24000/-Contact me at [protected]

I have purchased Maruti Ertiga VXI CNG (Green) on Saturday, January 31 2015. On very second day the CNG kit fail working on my trip from Ahmedabad to Surat. I called dealer (Maruti Kataria - Maninagar) for solution and they asked me to visit nearest showroom at Surat to get the issue solved. I visit three different places at Surat but all of them had no solution and proper parts to check/solve the issue. I bring back my car from Surat to Ahmedabad and submit it to workshop. They even told me same thing that they don't have parts to solve the issue and it may take few days to get the parts and find a solution.The car still in workshop while I'm writing this message. My main concern is - I paid higher price for company fitted CNG kit just to avoid any issues. Even after this I have to face trouble then I believe buying company fitted CNG is not right option at-least for me. I spoke to list of peoples from Maruti kataria workshop & sales team to find reasonable solution. I can give some names too - Hitesh Parmar (Sales), Ajaysingh Mahida (Workshop), Sunil Vaghela (Workshop), Hareshbhai (Workshop), Gautambhai (Workshop Head). After trying this all possible ways I came to conclusion that if CNG fitted car is giving much trouble - it is better to get it exchange with Diesel or petrol car OR get full refund of car to go with another company's car.Obviously, My dealer Kataria automobiles denied with both things - exchange with Diesel car or full refund. Also, I knew it won't be easy now to get this issue solved at easy way so now I have two options. Option 1 - Go with legal process to file a case in either consumer or civil court to escalate this matter in court. I know this process will take endless time. More, I may not get solution that I'm looking for. Option 2 - I contact few companies and NGO's to help me to broadcast my story and experience into TV, Media, some major Newspapers and social media to bring attention of higher authority of Maruti. I think I may get solution from company by damaging its reputation into media but I personally do not like this way to solve the issue.

I had purchased SUZUKI ACCESS 125 WHITE on July 2011 from your KHURANA Two Wheelers Pvt Ltd in Allahabad and that showroom has been closed after 1.5 year of my purchase so I have changed the service center. It was running very good condition till December2013… Issue – 1: I have started servicing in the SUZUKI service center from January 2014, after the service I drive the bike just 100kms It suddenly getting stopped while running and I check engine Oil, It is not available [Petrol tank was full], I asked about problem they said no problem… Issue – II: I have given regular servicing the same service center which was regular happen and Started the problem again, I drive the bike and the bike was running abnormal[ex Running Stop, getting speed] then I went asked problem they did some tuning I asked the check engine Oil, Oil is not available [Petrol tank was full], suddenly getting stopped while running and I went to the same service center and asked about problem and this time they said engine problem and they have to open it to solve this issue and they will charge 7500 for it… Issue – III: I am continuously facing problems in servicing. I want to know my Bike is run only 16700KM in 4 years so how come the engine has a problem in this short of period… After the service how many Km will get warranty for the engine. Bike (SUZUKI ACCESS 125 White) Engine problem. Chassis No:8226762 Engine No:588722 Vehicle No:UP – 70 / BN – 6892 Vehicle Owner: R. K. Kirti +[protected]

I have a Maruti Suzuki SX4 car bearing registration number KL7 BG 2939. It was purchased from your dealers Popular Vehicles, Ernakulam during September 2007. It has run less than 50, 000km. Recently I had a problem with the clutch. It was not transmitting enough power. I called the Popular Vehicles Workshop at Elamakkara and talked to them about the problem. They said that it might be necessary to replace the clutch. A driver came from the workshop and he found it difficult to drive the vehicle since the clutch was not transmitting enough power. Popular Vehicles called me and said that the vehicle will have to be transported on a truck to the workshop. I requested them to send a mechanic and try if the clutch could be adjusted so that the vehicle could be driven to the workshop. Two mechanics came and after inspecting the vehicle said that it was not possible to drive it. Therefore, they arranged a truck and the vehicle was taken in the truck to Popular Vehicle workshop at Elamakkara in the evening on[protected]. Around 10AM on[protected], one Mr.Sajan called me from the workshop and said that the clutch had to be replaced, but they did not have the spare. The spare will have to be ordered with Maruti and the repair could be taken up only after the part is received from Maruti. I told him that it was ridiculous that a company with a base of large number of SX4 in the area did not keep such often required spare parts. I contacted several people in Popular and finally Mr.Justin Paul of their Customer Care talked to me. He said he would somehow get a spare from any of their local branches and expedite the replacement. He called me in the afternoon and said that the new clutch has been received and the vehicle would be repaired and returned by the afternoon on[protected]. Mr.Sajan also confirmed this later in the afternoon on[protected]. But, today around noon Mr.Sajan called me and said that the new clutch assembly had some problem with it and could not be used. A fresh supply was to be arranged. He was not sure when he would get the new spare. However, he said he would be able to deliver the vehicle after repairs on[protected]. I am not sure that even this date would be adhered to since I had a very bad experience with Popular Vehicles in November 2009. They kept the vehicle for more than a week to replace a damaged rocker arm stating that the part was ordered with Maruti wand was yet to be received. I contacted you directly at that time and you were good enough to immediately intervene in the matter. Your local officer (Mr.Balaji, if I remember the name correctly) personally interfered in the matter and got the vehicle released one day after I lodged direct complaint with you. Therefore, I am afraid that Popular Vehicles is repeating the old game. I am a senior citizen of 75 years age and I find it extremely difficult to manage without my vehicle. It will be kind of you if you could immediately intervene in the matter and ensure that the vehicle is properly repaired and returned to me at least by tomorrow[protected].

1. On 30.12.2014 Ms. Tanushree Mukherjee, Sales Representative of M/s. Dewar’sGarage Ltd., authorised dealer of Maruti, visited our office in relation tosale of Celerio zxi. We confirmed our booking of the said car model in the nameof our company M/s ARS Management Consultancy Services Pvt. Ltd. for an on-roadprice of Rs. 5, 07, 682/-. 2. She assured us that their company can help us in getting an autoloan from HDFC Bank amounting to Rs. 4, 00, 000/-. Accordingly the balance amountof Rs. 1, 09, 214/- (including HDFCBank processing fees of Rs. 1, 532/-) was paid by us instantly on 30/12/2014vide cheque no. 099212 dated 30.12.14 drawn on IDBI Bank, Brabourn Road, Kolkata branch. 3. On the same day, we submitted all the documents as required by her in respect of purchase of the car and financefrom the bank. No acknowledgement is however given to us. 4. On 31.12.14 suddenly wereceived a phone call from her thatour loan has been rejected by HDFCBank, as ours is a ‘money market company’according to them. Unfortunately we did not receive any official communicationin this regard until 08.01.15. Neither a receipt of the loan application fromthe bank, nor an intimation regarding rejection of the car loan. 5. On 31.12.14 the cheque was encashed by them, andcleared from our bank on 05.01.15. 6. On 07.01.15, we wrote aletter to Mr Soumen Dey, Sales Manager of Dewar’s, requesting to kindly clarify the matter regardingfinance as well as delivery of the car immediately. We confirmed that without abank loan, we were never interested to buy the car. We also confirmed that ourcompany is engaged in management consultancy services to various corporatehouses in this part of the country. 7. On 16.01.15 we calledMr Soumen Dey, asking why they should holdour money of Rs. 1, 09, 214/- withoutany authority, as they failed to get us the loan from the bank. He assuredto get back to us by the next day (i.e. 17.01.15)regarding the refund of the amount. However, Mr Dey never bothered to call usagain. 8. On 20.01.15 we wrote to the director (K A: Mr Sudhir Jhunjhunwala) bringing to his notice the fact of ourmoney being held up without any authority for last twenty days, withoutbothering to update us in this regard. 9. We requested thedirector to please return all thedocuments submitted by us, and our money, Rs. 1, 09, 214/- along with interest, immediately to our bank account directly under intimation to us. The details ofour bank account for transferring the amount was also given by us. However, wedid not receive any communication from the office of the director till date. 10. On 23.01.15we sent a mail again to the SalesManager (addressed to Mr Soumen Dey) of M/s. Dewar’s Garage at their e-mail id‘[protected]@dewarsgarage.com’, requestingto please return all the documents submitted by us, and our money, Rs.1, 09, 214/- along with interest, immediately. The details of our bank account wasagain given by us. However, we never received any official communication fromthem till date, even after repeated phone calls from our office. 11. On 23.01.15we even visited the Taratala showroom of Dewar’s, and met Mr Soumen Dey, MsTanushree and their Team Leader(probably Ms Munmun Bhattacharya). We were again assured to get the refundamount immediately. There after, we followed up the matter with them manytimes, without any result till date. 12. The celerio zxi car is finally purchasedby us in the name of our another firm ‘K N Jain & Co.’, vide Invoice dated 14.01.15. The entire team was veryeager to sell us the new car, but none of them is interested to listen to ourissue of refund of the amount held by them without any authority. The facts and circumstances as stated above, give us every reason tobelieve that the company has an intention not to refund the amount. It hasresulted into a severe anxiety and agony, and mental harassment to us, being afirm engaged in rendering professional services in the area of financial andtaxation management systems. The company should therefore be made liable to refund us the amountimmediately, with interest and an appropriate pecuniary compensation to partlyoffset our harassment, waste of time & energy.

Dear Sir,


My name is Sagar Pawar (Vehicle
no MH- 02 -DV-1552) I Have purchase a New Bike Suzuki Gixxer from Ghori Motors
(Andheri -West) & Got the delivery of the Bike on 26th December 2014

The very next day 27th
December I had a safe passage
from accident as while in motion the front Metal guard came out from Bike &
there were some gear issues too, so the reported this to the Showroom manager
& the person who had delivered the bike to me,

Then they told to go to service centre to get the guard fitted again
& gear issue will be solved there. so went there they assured me that gear
issue will be solved soon as the engineer based in Delhi named Mr Garg Dixit is going to come so they just
fitted the Guard again.

28th December: -
Again the guard came out while parking. So again I went to they so they removed
the guard & told me that new Guard are been ordered they will be coming
soon so that will be fitted on my bike. But still the gear issues were not
solved.

29th December:- There
were increase in gear blocking & some weird some started coming from the
engine which was informed to service centre.

so they told me to come on 2nd January.

2nd January 2015:- They told me there is some issues in the Gear
Shifter so they told me to leave the bike there but that day I had some work so
I told would leave the Bike on 3rd next day,

3rd January: - I left
my bike at service centre. later in the evening they informed that some part
from the gear box is been damaged & it has to be changed but they are
waiting for the approval from the Delhi based engineer Mr Dixit so soon they informed that they got
the approval from him but it would be possible to do so only by Monday as they
don't have the part with they so again I went on Monday -

5th January:- but still they informed
they haven't received the part yet &
told me to come next day.

6th January :- I went
to take the delivery of my bike they informed that they haven't received the
New Part but they can do something with the same part & he fitted the gear
box with the same existing part But still the Gear Problem was the same.

6th January :-so the
same day i had again have safe passage on a Highway with accident as they
haven't fixed the Gear Properly & while in motion the gear shifter fell
out. & so somehow I managed to control my bike. at that same time I
informed the Situation to Delhi based Engineer
Mr Dixit, Service centre manager Mr Deepak / Show room sales Person
Ganesh through whom I had booked the Bike.

I had requested them to take the Bike as it was the second time I had a
safe passage i not be so lucky again but they told that the issues will be
solved soon as the senior Engineer is going to come some Name Mr Raykar. So I
took the bike back. & Returned on
6th / 7th / 8th January Met
Mr Dixit ( Cell no- [protected]) & Mr Raykar. They personal
examined the Bike & Told that there is some problem but it would be solved.

Explanation for the same they gave me was that as The bike is new &
it had not been run for long distance so this problem & told me have a long
ride the problem will be automatically resolved.

10th - January:- I
had inquired the same to some of Bike drivers
in My locality so they told the engineer is talking rubbish so I went to
Service centre again but they told the same story again & assured me the
problems will be solved.

17th January:- I had planned to go for a
long ride on Sunday 18th Jan but Before that again I went to Service centre 1 day
before to have a check of my bike before moving.

18th January: - I
moved in the morning for Ekvera Devi Mandir situated at lonavala while
returning back to Mumbai.. the gear started blocking in between & suddenly
while in Motion the Front wheel disk Break blocked & we were at the speed
of 50 to 55 kmp so unable to control & Met with accident this time we were
so lucky & so from the spot I informed the details of the Same to Mr Dixit
/ Deepak (Cell no- [protected]) /Ganesh
as because of their wrong suggestion & Negligence I had faced this sever
accident. I had tried to have a word with the Senior Engineer too ( Mr Raykar –
Cellno- [protected]) but he didn’t pick my call.

The same day I arranged a tempo & delivered the damaged vehicle to
Service centre in presence of Mr Deepak & Ganesh & some other Showroom employees.


Note- Now I had just requested all of them to remake my Bike as it was
with all the gear Problems solved or Give me a new Bike or Refund My Money back.
In spite of Physical Damaged I haven't Clamed for that but now viewing their behaviour
I think now should approach Consumer forum for compensation too...

Note they are not ready to answer me every 1 is blaming 1 or the other now.


Don’t know when I would get a proper Response.

I have complete record of above statements with Images & Witness.


Hoping to get a positive reply

Suzuki Valued Customer.

Sagar Pawar.

Mob- [protected] / [protected]

Sir, This complaint is regarding Swift VDI (chassis no-812799) purchased on[protected], by Ganpati Motors Ganjpara Pugaon naka durg. The dealer has charged the amount of Insurance with zero depreciation (RS 25000 approx) but the at the time of confirmation by the insurance company at Kolkatta (ph-[protected]) it was noticed that the dealer has forward the request for insurance without zero depreciation costing less amount of Rs 4, 500 (Rs 20, 300 approx). After informing the matter to the sales person of Ganpati Motors, he straight way denied the amount of zero depreciation. The dealing of car was as under 7, 55, 000- on road cost including 4 years warranty at zero deprectiation with essential accesories and teflon coating -30, 000 - consumer discount. -30, 000 - exchange value with exchange bonus (Maruti 800 1998 model) -2, 000 - corporate discoun. Total cost. Rs 6, 90, 000. paid by me. The matter should be solved as earliest, and intimated to me. Mohd Pasha Ansari [protected]

I have purchased one Maruti Swift Dzire Tour Diesel from One auto Pvt.Ltd., Vide Invoice No.VSL 14000032 dt. 16.1 0.2014. In the name of Mrs. Maitrayee Kumar. I have not received the Exise Duty refund and the Permit from Transport Department till date.