Maruti Suzuki India Complaints & Reviews

I am P.V.Alagaraja working in the Ramco Group of Companies M/s. The Ramco Cements Limited as Marketing Manager. I have booked Wagon R LXI (Color-Red ) Car in the name of P.V.Alagaraja through your Dealer M/s. Novelty Reddy and Reddy Motors (Pvt) Ltd., Tadepalligudem Road, Bhimavaram, West Godavari Dist., A.P, Receipt No:28/50 Dated 11.12.14 for Rs.10, 000/-. At the time booking they have promised me to deliver the vehicle with in a week time. I have taken finance from my company, and the same amount paid to your above said dealer through receipt No: 43 Dated 02.01.15 for Rs.3, 25, 000/-. After a week (booked date), we have enquired on 19.12.14 regarding status of the delivery of the vehicle. They said and promised to give the delivery of the vehicle on 30.12.14. After that so many times we have pursued with your dealer to deliver the vehicle and dealer failed to deliver the vehicle and made so many false commitments. When I spoke to the General Manager of M/S Novelty Reddy and Reddy Motors (Pvt) Ltd., Mr.Chandra Sekhar Rao, He discussed with your Maruti Company Area Manager Mr.Vamsi over conference call on 17.01.15, at that time your Area Manager also agreed to supply vehicle with in a week time but failed to do so. As far as my knowledge is concerned there is no waiting period for this vehicle with lots of hope and enthusiasm I have booked this car but I lost all my interest and faith in your company. We have booked this vehicle only because of your December discounts. Presently they are not giving any response and suitable reply to deliver the vehicle including sales officer and Manager. They are not lifting my phone calls also. Both Your Company and Dealer are cheating me from the past one month. Please look in to this matter and do the need full as early as possible. My Cell Number [protected]/[protected] My email ID [protected]@ramcocements.co.in

I am bargeshappa t .p customer of maruti suzuki from 1997 and also ANEKAR MOTORS BANGALAORE service provider of my vehicles from 1997 my customer I d [protected] my vehicle no KA02 MG5642 PURCHASED ON 11/06/2012 Last two service done on 5/3/2014 and october 2014 they charged synthetuc engine oil for rs2842.79 even though my engine seized because of mistake done by anekar motors on 1/1/2015 my vehicle engine seized and called the anekar motors they only toing my vehicle and serviced now they charging me of Rs. 155407/- This is not my; mistake it is a mistake of anekar motors they shoud bear this cost They charged engine oil without putting in to my vehicle please take necessary steps to anekar motors bargesh copy of bills enclsed

Dear Sir, Being a customer for maruti, for the last 14 yrs and its my third vechicle and I drive myself. My vehicle number is KA53 MA1185. For this time service they said its synchronizer has gone and need a gear box work and i got a bill around 17000, and the reason they said for this fault is usage or like bear and tear. I would like to confirm from Maruti that your high end diesel vehicle can occur this type of issue in a small span of 40000 km. We went for a Maruti high end vehicle after using two small cars (Omini and alto), for omini i was able to run almost around 1, 70000 km without any major work and alto is still with us which is completed around 1, 40000 km as of now, which is still in good condition. I am pointing it b'cos the vehicle is handled with a experienced hand so usage cannot be a reason for the same. Expecting a early reply and advise . Thanking you Aji Dominic Bangalore.

Sir, My windshield glass was broken due to a minor accident I droop my SX4 UP 14 AX 8364 on 22/01/2015 at Regent Auto links Pvt Ltd, Ghaziabad to change my windshield glass. And after changing windshield glass they deliver my SX4 on next day 23/01/2015 at 7:00 PM . And got a billed Rs 6847/-. When I check the windshield glass I found that glass molding was not properly fitted and plastic cover below wiper not properly fitted and my car was fully dust from inside. I complaint the body shop staff but there response was not satisfied. Next day I wash my car I found that number of screech on windshield glass . Now I realise that Regent autolinks pvt ltd has change all the used parts and all so I found that my rear right door rubber is broken when I droop my car it was perfect. I was totally thefed by maurti suzuki dealer. So I request to make a proper judgment. Regards Manoj prajapati [protected], [protected] [protected]@gmail.com

Hi Team We had purchased CLUTCH COVER & CLUTCH DISC from one of your dealer( Nema Auto Spare) in Bangalore.When we were trying to fix it due to manufacture defect it got cracked we had approached dealer they are refusing to change the part or even exchange the part. We had purchased the same part again from same dealer which got fixed. The dealers are telling that as per the process they are not suppose to give the part unless n until they get mail from your main dealer or office. If is that is the process then as a consumer can I have the written process list of same. But as per the norm & as per consumer court the dealer from whom we purchased the spare part is solely responsible for the exchange of the part. We have full faith on Maruti company & their service. Expecting your cooperation & fair judgement.Requesting you to either exchange the broken part or refund the amount with 7 working days .If no action taken with 7 days we will be forced to approach Consumer courtBelow attached is product purchased bill from dealer

I have purchased Maruti Swift VDI iv on 9th December, 2014. i have already filed the complaint two times earlier that the CM AUTO ROPAR PUNJAB has provided us a billings of 639000 Rs but they withdrawn 651000 Rs from us. Still i have got no satisfactory response. Kindly look at matter seriously or otherwise i have to take the help from the court. Bhupinder Singh H no 4518, Ward No 1 Village Haveli KALAN ROPAR (140001) Punjab INDIA CONTACT NO: [protected], [protected] Dated: 25th January, 2015

Sir With due respect I have to state here that I had very bad experience of your dealer of the Car, First of all they took 6 hours in the delivery of the car and there was no one in the agency to take the responsibility of their duty and taking action on the Complaints. Secondly they forcibly took from me Rs. 4258/ - as third year warranty of the vehicle for which I was never ready to take since I was of the view that it was an optional but they forced me to take it and when I resisted they told me that half of the amount will be deducted from me out of Rs. 4258/ since bill has been prepared though without taking consent from me. Thirdly they took Rs. 104/ - extra in the name of Insurance of the Car since they took from me Rs. 13397/- in the name of Insurance of the vehicle but the Insurance paper shows that total amount of insurance of the vehicle as Rs. 13293/-. My next Complaint is that they had taken Rs. 13529/- in the name of Road Tax and Registration and apart from that amount of Road Tax and Registration they have taken from me Rs. 1200/- extra as hidden amount for which earlier it was never told and no receipt of it has been given to me but they took it from me without my desire and u can say it forcibly from me and lastly I have to mention here that earlier they had told me that 5 litres of petrol will be supplied in the vehicle at the time of delivery of the vehicle but they supplied only 2 litres of it and when I complained they took no pain even to reply me. Now my humble request is to you to refund me back my Rs. 4258/ - which they have taken from me in the name of third year warranty which I don’t need and further Rs. 104/- which they had taken from me as an extra in the name of Insurance and further Rs. 1200/- which they had taken extra from me as an hidden amount in the name of Road Tax and Registration for which no receipt has been supplied to me. Hence please do the needful in this regard and take proper action against the persons who are responsible for it and further make arrangements for the refund of total amount of Rs. 5562/-. Shree Nivas Roy, Advocate, Jharkahnd High Court Ranchi

hamne julai 14 me wagon r vxi kharidi 9agust ko ham parivar ke 5 jane usme sikar ja rhe the sujangarh se 17km par car ka blok tej awaj ke sath fat gaya car se dhua uthne laga ham turant bahar aagye company ke help line par bat ki fir najdiki maruti sarvic sentar charbhuja se toe ke liye gadi ayi or car charbhuja sarvic centar sujangarh le aye toe ka kiraya 1000 hamne apni jeb se diya car lmj pali se kharidi hui thi isliye waha se sampark kara unhone kaha ki car ko pali le aao hamne wesa hi kiya uska kirya bhi 8500 hamne hi diya bad me compani ne sari jimmedari ham par dal di ki ap gadi ki pani me lekar gaye isliye durghatana hui jaha ghatana hui waha sadak sukhi thi ab compani 25prtisat dekar chut gayi he baki pese hamne dekar gadi thik karwai he hme arthik v mansik nuksan se gujarna pada jabki sar galti compani se injan pack karte huye hui he pnch jano ki jan khatre me aayi or hmne 2lak ka lone liya tha car ke liye use sitambar se chuka rhe he car ka 0deft insurens tha unhone bhi kuch nahi diya unka tark he ki accident to hua hi nahi ab hamare nuksan ki bharpai kese hogi car mere pati parmeswer panchariya ke nam kharidi hui he mere pati is arthik nuksan se pareshan he

I am BARGESHAPPA T P customer of maruti udyog ltd from 1997 my custome I D [protected] maruti ertiga purchased on 11/6/2012 at garud motors in bangalore my vehile serviced by one ANEKAR MOTORS in the month of october 2014 one of the authorised service station of maruti udyog i am the customer of this service station from 1997 on 1/1/2015 my vehilcle engine suddenly seized due to shortage of engine oil and coolent previous service done my this anekar motors in the month of october 2014 in that bill charged the engine oil and coolent but not put to my vehicle because of this the engine got seized Now they were charged Rs. 155407 who will bear this amount ? it is a mistake of anekar motors therefore they shoud bear this cost bargesh

I am Sunny Kanaiyalal Patel, residing at Main Road, Dabhel, Nani Daman (U.T) 396210. On 26/9/2014 I booked a Maruti Gypsy King ST (booking amount rs. 50, 000) with your dealership at Kataria Automobiles Ltd., Daman. Prior to my booking I was promised by the said dealership that I will be given the delivery of my vehicle within 1 month. It has now been more than a month and I have not gotten the delivery. And now the officials at Kataria Ltd. are saying that the delivery will not be possible for some months. And even this they cannot promise. And while I am a reasonable person I am very hurt by this behaviour. If such was the case I should have been made aware of it before I booked the vehicle. There should have been a transparent policy which was clearly overlooked in my case. Some might even think it constitutes cheating. If a fair and favourable solution is not reached in a timely manner I will be forced to consider legal actions. my contact no :[protected], [protected]. Sincerely,

Dear Sir, I write to you in connection with a Celerio ZXI (Optional with manual gear transmission), which I booked in local Maruti Dealer, named "ANAMIKA MOTORS", Rajabari, Jorhat, Assam. The salesperson Mr. Biswajit Dutta did the agreement on 15th December, 2014 taking Rs. 5000/- as advance (receipt attached). At the time of booking Mr. Dutta told me that I shall get the booked car within December, 2014. But on 27th December, 2014 Mr. Dutta informed me over telephone that the trailer carrying my booked car met with an accident at Bauxirhat, so I will have to wait for my car till the middle of January, 2015. At the same time he assured me to hand over the car at the same price of December, 2014. I sent a mail to M/S ANAMIKA MOTORS regarding the matter, but I have not received any reply. Now the salesperson Mr. Dutta does not receive my phone calls. Instead he send a SMS that "I am busy in a meeting. I will call latter". But he never calls me there after. I had a good faith on Maruti. Till now all the cars I had are from Maruti, and I want to start 2015 with a new Maruti car, but I could not do that. But now I am totally disappointed with your service. How long will I have to wait? Shall I get my dream car at the same price of December, 2014? as assured by the salesperson of the dealer. I have lost faith on the dealer ANAMIKA MOTORS as well as in MARUTI. I AM THINKING FOR OTHER OPTIONS. If anything can be done from your end, please do before I take a final decision. Another dealers of Assam are ready to deliver the said model within a day, but why not ANAMIKA MOTORS? If you can deliver my car from any dealer of Assam to me at an early date, I will be thankful to you. One of my journalist friend wants to disclose the matter in local news. I asked him to wait another week. I am waiting for a positive reply from your end. Thanking you. Dr. Kula Nath Sarma, Associate Professor, Jorhat Engineering College, Jorhat - 785 007, Assam, Mobile: [protected]

This is to inform that I am owner of 1 Swift Dzire VDi car and 1 New Alto800 car. I have been servicing both my cars from "Dewar's Garage Ltd." 14 British India Street, Kolkata - 700069 since the last 5 years. I have never stationed myself or was standing while the servicing/repair works being done to my vehicle. Accidentally, yesterday (22.01.2014), when I have visited the above mentioned Garage/Workshop to collect my vehicle (Vehicle No. WB 06D 3520 - Swift DZire), to my surprise i have noticed that one of complains have not been addressed even after indicating the same in the job sheet 5 days earlier, when I have deposited the car to the workshop. Then I insisted on the work to be completed prior to my deliver of the car. In the said work two things have been changed in my front left door window panel, they are: 1. Lining, FR Fender L 2. Regulator Assy, Front Incidentally, when those were changed I was standing in front of the car, and the new packet was opened for fitting the "Regulator Assy, Front", which had a MRP of Rs.617/-. On completion of the work, when the bill was prepared, to my utter surprise, I noticed that for this part, the bill has been raised for Rs.1, 209.52/-. (both are excluding service tax). On enquiry with the Works Manager (Mr. G Sudhakar), I have been told that this is the common practice of billing as followed by Maruti, that even if the MRP might be low, the bill can of any value as the process is system driven, and the pricing is dynamic. Although after indicating this issue to him, he was generous enough to charge me the bill as per MRP. But, my question is that in the name of "system driven process", either "Deewars Garage Ltd." or "Maruti Suzuki" is looting the customers, as always the customers is provided with Bills and not the Box / Packets while delivery of the car. And also it is not possible for the customers to stand and monitor the pricing & work being done, and in good faith we always give our cars to the Authorised Dealers of Maruti Suzuki in anticipation that nothing of this sort will happen. So, after doing maintenance work of my car (servicing / repairing / insurance claim) through Dewar's Garage Ltd. for last 5 years, I now feel cheated and it creates immense amount of doubt in my mind that what quantum of money they have looted from me during this entire time period. Also another aspect needs to be mentioned that for routine servicing on completion of 60K in my vehicle, i have been charged a bill which contains labour charges totallying to Rs.3, 850/-, that too even after calling and sending sms indicating about providing 15% discount on labour charges & 12% on wheel balancing. To utter astonishment, the discount amount totals to Rs.299.25 only. My contact details is as under: Sumanta Panti Office Address: Jeevandeep Building, 1 Middleton Street, 9th Floor, Kolkata - 700071 Residential Address: 260 Mahatma Gandhi Road, Thakurpukur, Kolkata - 700063 Phone No. - [protected] / [protected]

We booked Maruti Alto 800 on 31st Dec, 2014. We were informed that it will be delivered in 8 days. After loan disbursement also, we were told on 13th Jan, 2015, to come and collect the vehicle without registration number. We requested them to give the vehicle with registration number only. They promised that by 16th Jan, 2015 evening, registration number will be available. On 17 Jan, 2015, we went to collect our vehicle but found that registration number is not received from RTO and again promised that the same would be available by 19th Jan, 2015 and the number plates would be placed on vehicle at our residence (Assurance was given not to bring vehicle at showroom). Till today and till this time there is no intimation about registration number details. We were given two key chain which were heavily rusted. We requested for petrol replenishment as our old Maruti which was given in exchange deal was having full petrol in the tank. This request was also not taken seriously nor entertained. We found all the executive to be in helpless situation without any authority. On 17th Jan, 2015, we got a call from Kothari Wheels, Viman nagar office from Ms. Priya - Sales Manager who promised resolution on 19th Jan, 2015 but again till this date and till this time she has not called back. Complete irresponsible approach by one and all at both the places annoyed us and we are still frustrated as our vehicle is without registration number and we can not drive it. It has become show piece at our residence without use. Hope, by putting this on your official site, we will get the issued resolved.

From. Shamsudeen P S Pezhumkattil House, Thodupuzha, Kerala. Mob:[protected] RegistrationNo.KL38C2814 e-mailid:shamsudeenvhse.gmail.com To. Mr.R.K.Duggal, VicePresident Maruti Suzuki India Ltd Gurgaon. Sir, I reached in the Indus service centre, Thodupuzha on 11.08.2014 where I purchased a brand new Alto LX1 for the regular service before the completion of 2 years of purchase and I have pointed a noise underneath the vehicle. But the staff who taken the service told me that the noise will be off after the service . After the service the noise reduced due the painting work done in the silencer but the work was done without consulting me. Even though the noise reduced due to the painting work, after few weeks the noise again become heavy and on 09.12.2014 I reached in the service centre and the staff told me in the first time that the silencer became damaged and it should be replaced at once. The Asst. Works Manager Sri. Basil told me that the warranty period of the silencer is 1 year. When I known the period of warranty of the silencer is two years from a reliable source, I really surprised the ignorance of the so called Asst.Works Manager but now I am suspecting that the Asst. Works Manager was trying to make me fool deliberately. Any way, the staff in charge of the Service centre made a financial loss to me and they are indifferent to the basic responsibilities vested on them to the customer like me who trusted in the goodwill, fame and reputation of your institution. I believe that you are aware of the fact that the staff who behave indifferent to the customers are merely trying to destroy your firm and to abuse the reputation that you build up through big efforts and hard work over years. I intimated the service centre to resolve my hardships, but all in vain, they remain deaf and dump to my grievances.Hence I am approaching the highest authority for relief and consolation. Anticipating early steps to compensate the financial loss because of reasons not up to me. Eagerly waiting your reply and compliance. Thanking you, Yours Faithfully. Place:Thodupuzha Sd/- Date:17.01.2015 Shamsudeen P.S

Kindly refer to my complaint dated 24th Dec 2014 which was addressed to Head Office regarding poor servicing and cheating with me by one of your service center ie TCS Auto World. The vehicle was sent on[protected] for servicing as well as claim of insurance.The vehicle was handed over to us on[protected] against the job card dated[protected]. i received a call from the service center on[protected] and i asked him whether he is competent to rectify and satisfy my query about this poor servicing.he did not reply but very next day a lady again called me and i repeated the same but she assured me that i am fully competent and enquiring this matter with Mr. Upadhay and GM of the service center. She assured me that she will collect a vehicle from my house to rectify all the defects in services. But i am again cheated by the same lady and no reply has still being received till date, i assume that the Maruti Udyog Lmt. which was used to take as a Symbol of integrity and unmatchable services has lost and has become a Company who is increasing dis-satisfied costumer. i asked her the following defects may be rectified but i am still waiting and hoping who will collect my vehicle - - Services were not satisfactory - Amount paid for replacement of parts but were not replaced - Manipulation by concerned department - Wind screen was broken by the labor staff - Power steering is not working - Brakes are not working properly, especially when it rains. - Vehicle was handled very poorly during the service - Most unsatisfactory work observed - Vehicle creating a noise from the rear part - Wheel cap was not properly fitted consequently one cap was removed on the way from dealership to residence. - Engine is making jittery noise. - Transmission system is spoiled, particularly reverse gear is not working - Inner part in Diggi was broken by your employees and they repaired with the aid of tape. It is again broken. - Replaced accessories were not given at the time of delivery. - Get it repaired immediately.

My father already owns a Maruti Zen VX which we bought in 1999. Now that he is old, wants to shift to a better car, we decided to approach the nearest Maruti Dealer in Kerala, Chalakudy – BRD Car World. This happened on 18th Dec and we booked the vehicle by paying initial amount of 3000/- and mentioned the color as Pearl White. Later when we thought of changing the color, they told is not a problem and for assurance, we have to pay 1 lakh rupees. We paid the 1 lakh rupees on 26th Dec 2014 and changed the color to Granite Grey. We asked the executive Mr. Varghese if there will be any issue if the colour is changed. He told max there can be a delay and as 1 lakh is already paid, this is a confirmed booking and no price increase will also impact. On 30th Dec, we saw an article in newspaper on the excise duty hike and when contacted Mr. Varghese, initially he behaved as if there are 100s of customers and cannot identify over phone but if you have paid 1 lakh rupees, no price change will affect us. In fact he was not even aware of the excise duty hike news/rumor. On 1st Jan 2015, Govt. actually increased the excise duty and then we approached whole story turned upside down and we were told that our car was not booked and this was due to the color change. If we need the car, we had to pay the new excise duty price. Luckily, I had some contacts who knew the owner of BRD motors and they promised things in favor o[censored]s. But this executive Mr. Varghese presented a totally different story to the Director Board that we he had informed us on the Granite Grey unavailability and the car was not booked even though we paid the 1 lakh rupees. One of the directors even told me that if 1 lakh is paid, they had instructed the BRD executives that the amount should be accepted only after billing the car from factory. The only option Mr. Varghese gave is that they will simply refund the money or pay the new price. We are totally disappointed and we lost our interest in buying a Maruti vehicle. The lost trust is what we built with Maruti through our 15 years of good experience and memories on the Maruti Zen we currently own. We have decided that we will never buy a Maruti vehicle in our family any more. Maruti is responsible for granting dealership to such a unfriendly firm.

i owned two Maruti cars since 2004 and regularly getting serviced from authorised dealer only. yesterday i visited auto pace and asked the engineer to have test drive first to remove the problem i am facing while driving .it use to give some noise and uneven balancing while driving at a very slow speed of 20-25 kmph. At service station he showed me that we need to change these parts and the car will be ok without trouble but when I drived out after paying bill of approx 18000/ i felt the same problem i again went there now they just rotated my tyres and handover the keys to me without satisfying me.No senior official came to satisfy me.So I feel cheated and will think twice before buying any other model of MARUTI i feel that the co has changed the parts which were not required but to earn for the co on the cost of customer .I suffered a total loss of Rs 18000/ and refund my money. My problem is same so what is use of spending Rs.18000/- approx. which is beyond my expending powers. so i request you to give me the justice and refund my money back.Ttreat the feed back as BIG BIG ZERO FOR THIS SERVICE SUNIL KUMAR CH03P7809 WGNAR [protected] Mail - sunil.[protected]@sbp.co.in

I have booked Ertiga ZXI with Sumankirti Cars Pvt Ltd. Pune on 18th Jan 2015 by paying Rs. 25000. As I am privileged customer of HDFC bank they have offered me 0 deprecation insurance of Rs.17000 on said car. But dealer wants me to buy car insurance from him only. That cost around Rs.27000. I am not ready to pay this much amount. Its not mandatory to buy insurance from dealer only while buying car. I am very disappointed and unhappy as dealer not ready to sell car unless I am ready to buy insurance from him. This is not correct.

I, Lokesh Gupta, have purchased Swift Dezire VDI Car on 29/12/2014 from Maruti dealer-AUTOPACE Network Pvt. Ltd., Derabassi (Punjab) with Engine No. 2479767, Chassis No. 639977 & with temporary no. PB65AA-(T)-8786. I had also exchanged my old car Zen Estilo and the balance payment was made to the dealer on 29/12/2014 itself. But inspite of repeated requests, bills and other documents have not been given to us till date. Thus I am unable to apply for RC and am under great tension. As such you are requested to direct your dealer to give me bills and other documents immediately. Lokesh Gupta H.No. 400, Phase-2, Urban Estate, Patiala [protected]

Hi, I am Ashish Ranjan Behera. I have purchased Swift ZDI few months back. My car Number is TN 11 J 5259. I have taken this car from Indus Motors, Mount Poonamalle Road, Kattupakkam, Chennai-600056. After first servicing they have not done the water wash properly to be specific the down side chassis wash. I have reported it to them & as an apology they have give me a free washing coupon but I did not used it, because I don't believe those people, Because this is what we give for servicing. Outer body wash I can do at home also. Main thing is the down side wash. Next today I have given for 2ns servicing. As expected they have done only water wash body not down side. There is oil all over the outer area. They have not done any polish also. If you want I can share you the pictures of mud and oil that is there on my car. Inside glass like speed display panel and Music Player panel is also not cleaned. My question is what the hell than those people have done. Are they playing with customers? The washing that they have done, my selves can do far more better than those so called specialist service people.