Maruti Suzuki India Customer Care
Maruti Suzuki India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
4934
COMPLAINTS

Maruti Suzuki India Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 11 4678 1000  [Head Office]
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+91 11 4678 1000  [New Delhi]
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+91 80 2212 7385  [Bangalore]
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+91 79 4003 6660  [Ahmedabad]
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+91 36 1234 0140  [Guwahati]
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+91 17 2278 0057  [Chandigarh]
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+91 36 1234 0850  [Guwahati]
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+91 40 6672 9999  [Hyderabad]
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+91 80 4112 0018  [Bangalore]
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+91 80 4112 0017  [Bangalore]
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+91 17 2305 8077  [Chandigarh]
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+91 80 2212 7384  [Bangalore]
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Fax:
Fax:
+91 11 4615 0275  [Head Office]
+91 11 4615 0276  [Head Office]

Additional info
Contact Details & Offices

Feedback

Kolkata

L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex, Opp. Hotel Apsara, Circular Road, Lalpur, Ranchi
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262

Guwahati
403, Orion Towers, Christan Basti, Guwahati
Tel: +91 36 1234 0850, +91 36 1234 0140
Fax: +91 36 1273 4308

Indore
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
Tel: +91 73 1406 9382, +91 73 1406 9481
Fax: +91 73 1406 9382

Chandigarh
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
Tel: +91 17 2278 0057, +91 17 2305 8077
Fax: +91 17 2254 8234, +91 17 2254 8234

New Delhi
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
Fax: +91 11 4615 0275, +91 11 4615 0276, +91 11 4615 0291

Lucknow
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
Tel: +91 52 2272 0931, +91 52 2272 0934, +91 52 2272 1145
Fax: +91 52 2272 0931, +91 52 2272 0934

Jaipur
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
Tel: +91 14 1511 8006, +91 14 1511 8007
Fax: +91 14 1511 8005

Chennai
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
Tel: +91 44 2823 3051, +91 44 2823 3053
Fax: +91 44 2824 2059

Bangalore
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
Tel: +91 80 4112 0017, +91 80 4112 0018, +91 80 2212 7384, +91 80 2212 7385
Fax: +91 80 2248 4841

Cochin
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670

Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102

Mumbai
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285

Pune
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
Fax: +91 20 2685 6036, +91 20 2685 6040

Ahmedabad
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671

Plants
Gurgaon
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304

Manesar
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304

View More Information...

Customer satisfaction rating
1%
Complaints
4934
Pending
0
Resolved
66
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maruti Suzuki India Complaints & Reviews

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Maruti Suzuki — complaint against GULZAR MOTORS,LUDHIANA

 ROHIT SINGLA
Dear Sir,
I `Rohit Singla` purchased a zen car lxi e-11 in year 2005 in august from GULZAR MOTORS LUDHIANA. Vehicle no is PB-10-BP-0976 (sr. no.DTO/LDH/251855) on the name of ROHIT SINGLA prop GUPTA COMPANY.
R.C.(registration certificate) work was done by GULZAR MOTORS, G.T.ROAD, LUDHIANA.
Its engine no. written on R.C. is 346196 but in actual this is 348947
.This mistake I come to know when I claimed for insurance for car damage on aug 2008.GULZAR MOTORS is responsible for this mistake because R.C. work was done by GULZAR.
Then I requested this to MR.BHATIA-R.C....
Complaint comments  Read comments [3]

Maruti Suzuki (C / O Marketing Times) — Non delivery of Swift Zxi car

 Niloy Das
Date : 3/11/2008

Dear All Concerned,

Myself, NILOY DAS, a resident of 4, Godavari Apartments, Alaknanda, New Delhi-110019 has booked a SWIFT Zxi ( Azzure Grey ) from Marketing Times ( GK-II ), a dealer of Maruti in Delhi.

The booking as been done during the month of August'08 and also a token advance has been payed in this regard on 17th Aug, 08. But to my utter dismay the dealer informed me couple of days back that there is no production of the particular model ( in azzure grey color ) and they are unsure when the vehicle would be delivered !!
Complaint comments  Read comments [1]

Maruti Suzuki Sx 4 VXi — REPLACEMENT OF NEW CAR

 akmathurmathur
From

Lt. Col. AK Mathur
Spokesman for Army
Public Relations Office
Srinagar, J&K
(M) [protected]
e mail : akmathurmathur@gmail.com

To
Mr Pankaj Narula,
C.G.M. Service,
Maruti Udyog Limited,
Gurgaon, (Haryana)
Email : contact@maruti.com

SUB:- REQUEST FOR REPLACEMENT OF NEW SX4 (VXI)

Respected Sir,

1. With due deference, I beg to submit that I am posted in Srinagar (J&K) and presently on leave for 4 days to celebrate Diwali with my family in Jaipur....
Complaint comments  Read comments [2]

Maruti Suzuki, Swift Dezire VDi — Unbearable noise inside cabin at lower speed with turn

 kamal patel
On maruti Suziki Website on 26/04/2008 at 5.05pm.

I have purchased Swift Desire VDI on 2nd April 08. The vehicle produces so much of noise at the slow down speed at around speed of 25 to 15 km/h. The noise is so Irritating that we can not ecpect suct uncomfortable noise when we have spend more than 6.5 lacs rupees. This is a very very seriuos matter and had expected companies immidiate action on this matter. After so many emails and call on csutomer care Maruti person have checked the car and admitted the said problem. But he have never resolved the problem. Dezire VDI & LDe has...
Complaint comments  Read comments [1]

Maruti Suzuki Alto — Changing of Stapny

 Akash Goyal
I sent my Maruti Suzuki Alto in M.G. Motors Alwar for servicing in october after servicing i came back at my home and at home i see that my stapny was changed. my stapny whish was new but this stapny is old. I have very hurt that how can maruti do this? This is black spot on MARUTI SUZUKI. If Maruti dealers do this type with customers than what would be name in market of MARUTI....
Complaint comments  Read comments [11]

Maruti Udyog - Esteem Lxi — Worst Possible Service done by MAGIC AUTO A-93, Mayapuri Indl.Area phase-II

 Anuj Sood
Mr. Pankaj Narula,
Chief General Manager(Service)

This is bring to your notice I have purchased Maruti Esteem LXi
DL-9Ck, 8802 from Magic Auto Dwarka Showroom on the 28/04/2007. Despite getting the vehicle serviced from Magic Auto A-93, Mayapuri Ind.Area phase-II, the rickety noises from the front doors and the back seat have not been rectified till date. Just to remind you that this is a persistant complaint since the free services and now after 32000 km it still is a nagging irritation.

The purpose of writing to you is that every time I go to Magic...
Complaint comments  Read comments 

Maruti Suzuki Swift Dzire — Delayed delivery and lack of information

 Andrew Thomas
I booked a Swift Dzire with Vasanthi Automobiles (Pondicherry), ZDi version on 23rd of April, 2008. I was given a counter-signed order booking form. Till now there is no clue on when I will get this delivered. I raised a complaint to customer care couple of months back which was routed back to Vasanthi Automobiles itself to resolve it. The dealer expressed his inability to commit a date as he said this is the market status as of now. Last week When I contacted the dealer again, he said that the allotment letter has to come from the company and they cannot do anything till then. This is kind of catch-22...
Complaint comments  Read comments [3]

Maruthi Suzuki Swift — not given tool kit

 vilasini.v.s
i took a swift vxi car from indus motors, kalamassery, ernakulam district, kerala in2006.till now i didn't get tool kit with my car...itz causing a big difficulty for me in need.several times while giving for services i have asked the dealers about tool kit of my car..that time they are promising that they will bring it to my house, but all these time they disappointed me...so please do the needfull...my vehicle reg no: KL 41-4368......
Complaint comments  Read comments 

Maruti Suzuki India — Rust problem

 kumud bansal
I purchased one new omni van model MT 308, chassis no. 748878, engine no.3559837 from Shakti Motors Pvt.Ltd, Sirsa (haryana) in March 2006. Since 6 months the body is catching rust all over. The complaint was made to the dealer several times at the time of reqular service but they showed helplessness. I know the van is out of warranty but rusting of body just after two years is not acceptable from the product of a company of status.

Please redress my complaint quickly. I fear the whole van will be having rust in coming months.

Hope to hear soon from you....
Complaint comments  Read comments 

Maruti Udyog — about my car

 durga prasad
dear sir
i am from bellary i ad purchase a sx4 in the month of jan . and last two months back it meet with an accident till today there are no people to take care about it and this is my 7th maruti car and i dint changed to any brand and now i want to purchase a new car i maruti that is maruti swift desial and i got the vehical so i said to the dealer to adjust the insurence amount to the new vehical and also i have paid rs 100000 to kpf pvt ltd...
Complaint comments  Read comments [3]

Maruti Suzuki — Bad service from maruti and spectra

 Navin Shetty
hi manager, Maruthi Suzuki

This is Navin Shetty, My car nos is MH 02 AQ 93, I had been a very loyal customer of ur esteemed company and before buying Switft i was very eager to buy your product and that was reason i went ahead with the product, Driving Swift was good initially and was fun and Wen it comes to Servicing with Spectra it was not too bad initially as i got the 1st servicing done pretty smoothly wid good customer service. The real problem started in the 2nd servicing when i had driven the car for more than 5000 kms. I had many issues wid the Car,

1. The...
Complaint comments  Read comments [1]

Maruti Suzuki — increased prize

 bhanu pratap katlam
Sir,
i am from Raipur chhattisgarh, I am going to purchase new maruti suzuki Zen stilo Vxi on dated 26.10.08. I was paid as a booking prise 25000.00 rupee on dated 23.10.08 before increasing rate of Zen stilo but before delievery on date 25.10.08 deler told me that you should pay increased money of your car and I have all ready pay the increased money of with 3000.00 extra for aen stilo. During dealing representative told me that increased prized will be start for such costumer who will be start their booking after increased prize of maruti.what is actuly rule of your company
please...
Complaint comments  Read comments 

Maruti Suzuki — manufacturing defect

 mohit
MANUFACTURING DEFECT IN SX4 . SEVERAL REMINDERS TO MARUTI BUT DO NOT RESPOND . ITHINK MARUTI CANNOT MAKE SEDANS HENCE DOES NOT HELP . ALL WHO READ THIS MESSAGE DO NOT BUY SX4, IT IS FULL OF DEFECTS ....
Complaint comments  Read comments [24]

Maruti Swift Dzire — delay in delivery of car

 V.Selvam
I have booked Swift Dzire VDI Pearl Mettalic Artic White in Vasanthi AutoMobiles, Pondicherry by paying Rs 84, 670 on 31th March2008 and paid the remaining amount Rs 4, 96, 000 on 24th June 2008.The authority told me on the booking date that "We will give the vehicle within 2 months".Nearly 7 months had gone but still we didnt get the vehicle.Those who have booked after us got the vehicle.When I approached the authority, they didnt give responsible answer and also gave mental disturbance by making me to wait for hours in the show room and in the workshop.

So I request you...
Complaint comments  Read comments [5]

Maruti Suzuki / Baleno VXi — Negligence in service and poor response

 Vinod Sharma
I got my Car serviced from Apra Auto, Okhla on 01st Oct 2008, is an authorised dealer of Maruti Suzuki. First I recieved the car after service and there were two problems which were not rectified and after my complain, they have taken the vehicle and rectified those problems, however i noticed after two days that there was lot of water inside the car on co-driver seat, i made a compliant to Apra Auto again. I am totally dissatified with the service provided by them.
1. They have delivered the vehicle without any qulity check.
2. When customer is making complaints, they are not responding...
Complaint comments  Read comments [1]

Maruti Suzuki — Refund of Booking Amount

 GaganVohra
Hi I had cancelled my booking of Swift VXI in Bimal Motors in Bangalore. At the time of cancellation they mentioned it takes 3 days to refund the amount and it will be done electronically through amount transfer. But even after 5 days neither they returned the amount or have contacted me on this. When called they mentioned i need to come to their show room to collect the cheque. Absolutely uncourteous customer service....
Complaint comments  Read comments [1]

Maruti Suzuki — Faulty fitting of windshield

 Amrit Kapoor
I had given my Wagon R. to Fairdeal, Jhil mil colony, Delhi, at the end of July 2008 to get the wind
shield changed. After 3 days the car was returned to me shining new. However, after 15 days when
the rains started, I was to discover to my horror, that the windshield had not been fixed properly and
the rain water seeped into the car at the slightest of showers. Due to this slipshod servicing, the
upholstery and the wiring of the car stands to be ruined. Unfortunately, I shifted to Bangalore, before
I could discover this. Now nobody is willing to fix the problem...
Complaint comments  Read comments 

Maruti Suzuki (Fortpoint Automotive Cars Pvt. Ltd, Thane) — Harassment in delivering the vehicle on committed time.

 Jitesh Mange
Sir,

This is Jitesh Mange residing at Mulund (w). This is my 1st mail to you and my problem is that I had booked a car [Swift VDI(Diesel)] from Fortpoint Automotive Cars Pvt. Ltd, Thane in August, 2008. And due to their insistance I had already made the payment of Rs.485000/- out of which my loan amt is Rs.375000/-. They (Fortpoint, Thane) had promised me the delivery of car on 26th October, 2008 which they have also given in writing on offer voucher.

Now that i've made the payment more than 80%, they are telling that the delivery of car is not possible on the...
Complaint comments  Read comments [23]

Maruti Udyog Limited — Very Bad Service/Repair at Authorised Maruti Dealer-Pandit Automobiles,Yamunanagar,Haryana

 Peeyush Vaish
Please note that I have maruti 800 AC car of model 2004 was sent for servicing & repair at Pandit Autumobiles, Yamuna Nagar. The car was sent for servicing in Mid August'08 & again on Oct 14th'08.
After their repair & servicing i am having more problems than peace.
-The mileage has been reduced to approx. half
- Head lights are not properly aligned
-The front axle which was changed is making noise
- Wheels are not balanced
- Shockers are not working.
The sevicing/repair was done at M/s Pandit Automobiles, Yamuna Nagar, Haryana
Complaint comments  Read comments [1]

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