Maruti Suzuki India Customer Care
Maruti Suzuki India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
5151
COMPLAINTS

Maruti Suzuki India Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 11 4678 1000  [Head Office]
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+91 11 4678 1000  [New Delhi]
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+91 80 2212 7385  [Bangalore]
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+91 79 4003 6660  [Ahmedabad]
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+91 36 1234 0140  [Guwahati]
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+91 17 2278 0057  [Chandigarh]
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+91 36 1234 0850  [Guwahati]
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+91 17 2305 8077  [Chandigarh]
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+91 80 4112 0017  [Bangalore]
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+91 80 4112 0018  [Bangalore]
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+91 80 2212 7384  [Bangalore]
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+91 40 6672 9999  [Hyderabad]
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Fax:
Fax:
+91 11 4615 0275  [Head Office]
+91 11 4615 0276  [Head Office]

Additional info
Contact Details & Offices

Feedback

Kolkata

L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex, Opp. Hotel Apsara, Circular Road, Lalpur, Ranchi
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262

Guwahati
403, Orion Towers, Christan Basti, Guwahati
Tel: +91 36 1234 0850, +91 36 1234 0140
Fax: +91 36 1273 4308

Indore
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
Tel: +91 73 1406 9382, +91 73 1406 9481
Fax: +91 73 1406 9382

Chandigarh
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
Tel: +91 17 2278 0057, +91 17 2305 8077
Fax: +91 17 2254 8234, +91 17 2254 8234

New Delhi
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
Fax: +91 11 4615 0275, +91 11 4615 0276, +91 11 4615 0291

Lucknow
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
Tel: +91 52 2272 0931, +91 52 2272 0934, +91 52 2272 1145
Fax: +91 52 2272 0931, +91 52 2272 0934

Jaipur
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
Tel: +91 14 1511 8006, +91 14 1511 8007
Fax: +91 14 1511 8005

Chennai
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
Tel: +91 44 2823 3051, +91 44 2823 3053
Fax: +91 44 2824 2059

Bangalore
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
Tel: +91 80 4112 0017, +91 80 4112 0018, +91 80 2212 7384, +91 80 2212 7385
Fax: +91 80 2248 4841

Cochin
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670

Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102

Mumbai
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285

Pune
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
Fax: +91 20 2685 6036, +91 20 2685 6040

Ahmedabad
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671

Plants
Gurgaon
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304

Manesar
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304

View More Information...

Customer satisfaction rating
1%
Complaints
5151
Pending
0
Resolved
62
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maruti Suzuki India related photos (543)

Maruti Suzuki India Complaints & Reviews

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Maruti Suzuki Zen Estilo VXi — high vibration and loose steering

 S.Kumar
There is a heavy vibration when travelling above 80 kmph, At speeds above 90 kmph, steering wheel becomes very loose and free. infact at higher speeds it should become rigid. very heavy vibration above 80 kmph, makes me afraid to drive the car. This complaint was made in 2007 Sep itself to Local dealer during I service M/s ABT cuindy Chennai. They claimed to have attended it.
But recently on a highway trip I face this unsual problem of heavy disturbing vibration and loose steering, . It makes driving a fearful experience and stressful....
Complaint comments  Read comments 

Maruti Udyog Pvt Ltd — bad jvc music system fitted to my new Wagon R and unnecessary charges for replacement of 4 mud caps as against 2 nos.

 Suresh Narayan
I gave my wagor R ( registration no KA-05-M-2838 ) for it's second service to Garuda Autocraft service centre. Since 2 of the mudflaps had fallen, i requested them to replace the same. They have charged me for 4 Pieces as against 2. Inspite of my repeated requests that this was not correct, they kept repeating that they get in 4 pieces. I even informed them that a customer will always come with 1 or 2 replacements and not all 4 at a time as this probability is very less. But they said that Maruti is selling in sets of 4 and i should buy the same.

i do not understand why Maruti...
Complaint comments  Read comments [1]

Maruti Suzuki — Ignition Key

 Dr.Ramesh J Raval
Dear Sir,

With reference to our vehicle no.GJ2AC8851 Modle A-Star, Vxi, purhcased from Starline Cars Pvt.Ltd, Mehsana on dated 12/12/2008, Chassis no.107667 Engine No.1007761, Of Dr.Ramesh J Raval.But there is a problem in my vehicle key.I visisted two times at Delaer but by him side there is no any replay from dealer.CCM of Delaer Mr.Rajan Mehta told me that problem is not in under warranty & not give the proper satisfaction answer.So Please do the needful job from your side....
Complaint comments  Read comments [1]

Maruti Suzuki — No delivery And no answers from modern automobiles ambala

 simranjeet singh bajwa
Sir,
we had baaoke a swift zxi some 18 days back at modern automobiles Ambala. they had promised to give the car within 15 days ... after 5 days of booking they started saying it has been dispatched and will reach you in two days and then they promised to deliver us on 3 august then on 5 august ...now on 5 august they say it hasnt been dispatched yet will take more days ... they dont even answer to our calls properly and making a fool out of us.. our family is part of maruti family since 1991 with maruti 800 then another 800 then zen vxi, recently had a a star vxi ... ... even our relatives...
Complaint comments  Read comments [1]

Maruti Suzuki India Ltd — EPF not transferred from EPF Office,Haryana

 Varun Aggarwal
I worked in Hero Honda Motors Ltd, Gurgaon for 3 yrs with E PF A/C No HR/3221/21787 & then shifted to Maruti Suzuki India Ltd, Gurgaon with E PF A/C No HR/1215/212300 & Pension A/c No HR/1215/15353 but my E PF amount has not been transferred till yet

I sent the reminder 2 times between the periods of Sept, 2008 to June, 2009 & in past 9 months it has not been transferred

So kindly look into the matter & do the needful...
Complaint comments  Read comments [2]

Maruti Suzuki — Repair Under Warranty

 Smt Rukmani Devi Agarwal
Sir, 4.8.09

We have delivered our car at Maruti dealer at Pali M/s LMJ on 22.7.09.My car was struck backside and I left it at Pali dealer as the insurance was also covered at their showroom by National Insurance.I was assured to get it repaired within 15 days but since then still no checkup is made by them even after passing 13 days.They informed us today that they have still not made the survey from the Insurance co.then how they will give the car within 15 days.I have to pay Rs. 1000 per day for the taxi which I am hiring from market.My car No. is RJ22CA2232 and it is purchased...
Complaint comments  Read comments 

Maruti Suzuki — Negligent,careless/Mismanagement by,T R Das

 Pawan KR. Vashist
RESPECTED SIR,

Regarding this subject it is brought into your kind notice that I had purchased two small items of car at the authorised distributors, which is normally max five minutes job, but even after requesting, inspite of helping the Mr. Das was unresponsive, laughing at me & threatened to me of dire consequences, & took 45 minutes to deliver two small when there was none to purchase before me, & I had to wait w/o any water in such hot summer.

I want to know why maruti emphasis on auth Dis.when their behaviour wih client is non courtious & shameless/...
Complaint comments  Read comments 

Maruti Suzuki Swift VDi — Exorbitant Service Charges

 Tushar
In last two times since I am giving my vehicle for servicing, I am being chagred heavily with almost 50% cost is of Labor charges.For all petrol vehicles the serviing labor charges are Rs.750/- but for Diesel vehicle it is rs.850/-???
Also once charged Labor is there any need to charge seperate labor for evrythign done in the servicing like Wheel Alignment, Fuel Injector Cleaning etc..
The parts which are supposed to be genuine, we can still thingk of paying higher premium but for labor charges for all small things, it seems literally they arew exorbitant!!!...
Complaint comments  Read comments 

Maruti Suzuki — Indifferent attitude of Territory sales incharge (Maruti)

 Venkatraman.J
I have booked Swift Dzire Lxi in Chennai with one of the dealers in April 09 and i was told that the delivery might take 3 to 6 months. Since then i have been following with the dealer for the status of the delivery and the dealer was responding quite good.
When i met the dealers' representative in the showroom on the need of the car as i met with an accident in Decenber last and my cervical spine got fractured.The doctor had adviced me to travel by car as there should not be any jerks to my neck.I was told to give a representation to Maruti which i gave also through the dealer.
Meanwhile...
Complaint comments  Read comments [2]

Maruthi Suzuki Alto Lxi — improper working of clutch

 Dr.Cyriac Thomas
From,
Dr.cyriac Thomas,
Vettickal house,
Modakkaloor.P.O.,
Calicut-673321

To,
Pankaj Narula,
Chief General Manager (service)
Maruthi Suzuki India ltd.
Palam Gurgaon,
Gurgaon-122015


Sir,

I had purchased a new maruthi Suzuki Alto LXI, chassis no 1204176, engine no 1240815, key no 2292 on 23/6/08 from popular vehicles and services ltd Kozhikode, kerala .Its Reg.no is KL11 AB 4796. I had done 1st service on 16/7/08(1000km), 2nd service on 22/9/08(2000 km), and 3rd service...
Complaint comments  Read comments [2]

Maruthi Suzuki Dealer Har Cars — service during delivery

 arunkuar.p
I have bought a car A star from your dealer har cars ( dealer code K-IOI)on 3 7 2009.
Durig the delivery the car was not fitted with the mud flap which was documented as done and not issued the steering wheel cover which was offered to me .The seconnd key was not given to me for some undigestable resons.I have to visit the show room thrice and seek legal back up to get these things done .even now I have'nt got the steering wheel cover.
I have to pay RS4000 more as handling chageduring delivery
.Moreover the dealings and behavior of the staff in the shop was very very bad....
Complaint comments  Read comments 

Maruti Suzuki Sx4 — AC blower noisy

 naresh kalani
I HAVE ALREADY COMPLAINT FOR THE SAME DEFECT BUT I AM SORRY TO SAY THE SAME COULD NOT BE RECTIFIED BY MARUTI AS WELL AS DD MOTOR MECHENICS .NOW LET ME KNOW TO WHOM I SHOULD I COMPLAIN OR STOP BUYING MARUTI PRODUCT IN FUTUR .IT IS A SHAME FOR MARUTI THAT SUCH MINOR DEFECT TAKES SO MUCH TIME AND WASTING CUSTMER'S PRETIGIOUS TIME....
Complaint comments  Read comments [1]

Suzuki Access — met with an accident

 umesh bd
My vehicle ( suzuki access) is insured with iffco tokio. I met with an accident while i was riding on 28/06/09. I got injured and treated. My vehicle is also damaged. How could I get benefitted by the insurance company in getting the repair charges. I came to know from a recent complaint, that the insurer has to pay the charges to get the vehicle repaired and there afterwards, to wait to get the reimbursement. If we are benefitted, why can't we be benefitted before repairs. Please help me in this regard, as I have already spent a lot in getting treated myself (after accident) and my wife who...
Complaint comments  Read comments 

Maruti Suzuki / Mar — Wiper arm broken in the new M800 duo car

 K V Srinivasan
I have purchased the maruti car and the details are as below: Car Model: M800 AC Duo Date of Purchase: 5th January 2009 Registration Number: MH01AH7246 Dealer Name: FORT POINT AUTOMOTIVE CARS PVT. LTD., CODE-0519 Hindustan Mills Compound, Dr. Anandrao Nair Marg Saat Rasta, Mahalaxmi, Mumbai

As you are aware my car is just 5 months old and still in the warranty period. Last week, when I was driving my vehicle in the rain all of a sudden, the wiper of the car stopped functioning. I could not move the vehicle further as the visibility was beyond driving. I just got stranded in the middle...
Complaint comments  Read comments 

Suzuki Access — not doing 2nd free service

 Goldyjagat
owner's name - Mrs.vimmy w/o dr.goldy HIG 1291, model town bathinda. 151001. phone - [protected]

engine no - F[protected]
dealer's name - SIDHAM motors pvt ltd, 2755/B-1, GT road, bathinda
bike name - suzuki access 125
sir, we got this on 9/3/09. got first service on 4/5/09. now 2nd service was due- 15 days back. but due to some problems at home we were not able to get service on time but when i went today, 29/07/09, they refused to do service, even refused to change oil. and they told me to come for 3rd service only, that is after 2 months. so it means...
Complaint comments  Read comments 

Maruti Suzuki — DAMAGE DOOR GIVEN ON DELIVERY

 NANAK CHAND GOEL
I HAVE PURCHASE A MARUTI SWIFT ON 20.06.2009FROM ROHAN MOTORS GHAZIABAD, THEY TOLD ME THAT THEIR IS 3 MONTHS WAITING THEN NEXT DAY TOLD ME THAT ONE CAR IS AVAILABLE. THEN I BOOKED THE SAME AFTER 3 DAY THEY GIVE ME DELIVERY, AT THE SAME TIME I TOLD THE SALES MANAGER Mr.J.P.YADAV THAT THE DIRVER SEAT SIDE DOOR IS DAMAGE AND FILL WITH PUTTING AND REPAINTED.THEY IGNORE ME AND I HAVE TO TAKE THE DELIVERY BECAUSE I HAVE PAID FULL COST OF CAR 3 DAY BACK,
PL ADVICE WHAT TO DO .

PH NO-
[protected]...
Complaint comments  Read comments [1]

Maruti Suzuki Sx4 ZXi — Engine Problems

 Thomas
SX4 Engine Problems – Issue with Khivraj Motors and Maruti Udyog

Date wise sequence of events.

11th July: I have taken my SX4 to Khivraj Motors (Gemini Chennai), as there was a loud noise when the car runs and also some amount of misfiring due to which the car stops at certain intervals. This case was assigned to a service staff by the name of Jagadish. I was told that Khivraj motors will only accept the vehicles on Saturday and Sundays and hence will not check to see what the problem is. Only on Monday will I be told about the problem and the costs that will...
Complaint comments  Read comments [2]

Maruti Swift Dzire — waiting for last 2 months after paying full amount

 Manoj Kumar Pathak
I was informed by Sales representative of Bhandari Automobile that we have Swift Dezire avilable and we can deliver it in 1 week. I payed the balance amount and applied for 4 Lacs loan. Load took 1 week after our discussion. Once loan was passed I asked them to handover the car they told since loan took time we have delivered the car to some other customer.
Date of payment (1.54 lacs) - 22nd May (Approx.)
Loan Disbursement(4 Lacs) - 27th May (Approx.)
Dealer - Bhandari Automobiles in Howrah
Still I am waiting for the vehicle, I asked Mr Jayanta Bose (Bhandari) and he...
Complaint comments  Read comments [1]

Maruti Suzuki — attempting a fraud with me

 durgesh kumar
To,
Chief General Manager (Service),
Maruti Suzuki India Limited,
Palam Gurgaon Road,
Gurgaon-122015 (Haryana)

Sub:-Rudely behave, poor service and committing a fraud with me

I am Durgesh Kumar, I am using a Car Wagon-R (DL-5CF 2357) from your authorized Dealer and at the time of purchasing I install the Sony Stereo (CDXV4800), Serial No. 1599114 on 18.5.2008 from Your Authorized Dealer M/s Fair Deal Cars Pvt. Ltd, Jhilmil, Shahadra, Delhi-110095, having two years warranty, because your name is very known to all, and your service...
Complaint comments  Read comments [4]

Maruti Suzuki / Wagonr LXi Duo — Low pick up in Gas Model

 Anurag Gupta
In reference to above subject we have purchased Maruti Suzuki Wagon R Lxi Duo on 10th dec 2008. But after second service car started giving troubles like
- Low pick up
- Miss firing in bonnet
we reported problem to M/s Standard Auto Service Station, Maruti's Authorisied dealer twice but the problem still persist. We request you for specialist LPG engineer, who can resolve the problem permantly.


Thanqs

Anurag gupta
[protected]...
Complaint comments  Read comments [1]

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