Maruti Suzuki India Complaints & Reviews

I HAVE MARUTI A-STAR VXI CAR. I PURCHASED IT IN 2013 FROM AMAR CARS, VADODARA, GUJARAT .AND AFTER ONE YEAR COMPANY'S FREE SERVICE I SIGNED AN A.M.C WITH THE LOCAL DEALER FOR TWO YEAR. THEY ISSUED ONE A.M.C CARD FOR THAT. I RENUED THE SAME CONTRACT IN OCTOBER 2014 WITH RECEIPT NO 3909. BUT DUE TO SOME REASON I MISSEPLACED THAT RECEIPT/CARD. IMMEDIATELY I WENT TO DEALER FOR DUPLICATE CARD. BUT NOW THEY TOLD ME THAT ONCE YOU LOST YOUR CARD SO NOW A.M.C BENEFIT WILL NOT BE GIVEN TO YOU. SO CAN YOU HELP ME. I LEAVED IN VADODARA-GUJARAT MY MOBILE NO IS [protected] MY EMAIL ID IS [protected]@gmail.com

Mr Pankaj Narula Executive Officer (Service) Maruti Suzuki India Ltd Gurgaon. I am owner of a Swift VDI Car bought from Ms JB Auto Dibrugarh on 25th June 2012. Recently I observed a small problem. The problem was that a light in the meter pannel / Dashboard did not go off even after the start of the engine. It kept on burning even when the car was running. Then the car was given to the local dealer for repairing. They cleaned up the EGR assembly and the problem went off. Soon thereafter it developed another problem. This time the problem of emission o[censored]nusual smoke with unusual smell while starting or igniting the car was found. Moreover the car started missing out and giving mild jerk continuously during the drive while running in low speed engaging the second and third gear. The car was again given to the company service centre on 25th January, 2015 and till today it is lying in their workshop. The service centre has so far failed to detect the problem and offer any solution to this. They are merely working on a trial and error basis sometimes cleaning the EGR, the Diesel tank, the low and high pressure pump, the Injector & checking for leakage of coolant and EGR assembly valve etc but they found everything in order. We talked to the Workshop Manager and the TSM Mr Mandol of Guwahti but his suggestion has also failed to bear any fruit. I therefore request the technical support team of your company to intervene in the matter and do the needful at the earliest so as to solve the problem of my car which is unduly delayed for want of proper technical approach. NASIM WAZID ALI Panch Ali, Dibrugarh MODEL SWIFT VDI Purchased on 25/6/2012 JB Auto, Dibrugarh Chasis No267687 KM Ran 16000 only

Hi, We went to Patel Motors, Pipliyarao, Bhavarkuwa, A.B. Road. They told us there is below work: Clutch plate work estimate - Rs.[protected], Servicing - Rs. 1200 and some minor work (Rs. 500). We thought it could cost anything between[protected] in total. But they called us next day and told us my car need some more work which will cost Rs.[protected] We said OK, and the bill they gave us is Rs. 21000. When we complaint to their GM, they give us bill of 17200Rs (And told us we gave you discount) After lot of discussion, we get to know they have removed 1 part from my car without any letting us know. They are cheaters and liers. Customer services are horrible over there. They do not know how to talk with customers. There GM ask me, she will not talk to me (As I asked her how can they remove the part without asking). I didnot picked my car yet from them and I do not rely on them, that they can remove any part from my car. Please suggest what should I do now. Should I pay them 17200 and take my car back?? Thanks in advance! Regards Gaurav Khandelwal

My wagonr lxi green DL-9CL9768 got service done (4th paid service ) on 17.01.2015 at M/s Seven Hills Pvt. Ltd., Gurgaon. Wheel balancing and alignment also done. Front glass Vibration and door noice noticed and brought to notice of dealer but they failed to fix it. Rubber pads fixed on front bumper were also displaced the very next day due to cheap double tape. Vehicle is under warranty. Please resolve the issue>

Dear Sir/Madam, We (i) R.Mohan Raj and (ii) M.Shanmugasundaram have booked two new cars ( Swift Dezire VDI of Rs. 7, 22, 400/- each) together in ABT showroom at Mettupalayam branch, Coimbatore District by exchanging Mr. M.Shanmugasundaram's old car of ALTO LXI and have paid the remaining full amount for two cars and the payment details are below: 1. R.Mohan Raj - Rupess 7, 17, 400 /- (Rupees 5000 /- was paid in advanced at November month 2014) 2. M. Shanmugasundram - Rupees 4, 82, 400 Old car value - Rupees 2, 10, 000+ 25, 000 (Exchange bonus) Totally we have paid the cash of Rupees 11, 99, 800 /- on 7th jan 2015 by choosing the colour of the car also. But two days before they said the colour of the car we have chosen for 2014 model is not available and they forced to take colour what is available but we refused that so they asked us to pay extra amount of 22, 000 /- each to get 2015 model in last minute. This problem is happened not only in ABT Mettupalayam Branch, but it happened in Jai Krishanaa Autosales PVT LTD, Coimbatore Branch also. They Quoted the amount of Rs.7, 03, 000/- each on 22nd Dec 2014 for old rate but on 31st evening 6'0 clock when the offer going to close they asked us to pay the extra amount of Rs. 10, 000/- each so we are disappointed and we cancelled the booking and we went to ABT but there also the same problem is going on. So we decided to bring to your knowledge here, so do some favour. Because of this we are suffering a lot in physically and mentally for the past two months, since they have taken the old car in earlier and sold out before delivering the new car so our family members also suffered a lot in travelling. We really disappointed with this. kindly take immediate action for this.So kindly do some favour by delivering the car for the same amount and now we are unable to pay the extra amount. We are expecting the good result by your side for our problem. The details for the above is attached. Hope for the best. Thanks & Regards, R. Mohan Raj & M.ShanmugaSundaram

I had booked my Car with INDUS MOTORS KALAMASSERY, ERNAKULAM, Kerala. Sales Representative was Mr. MANU contact Number [protected].

Address : INDUS MOTORS, N.H 47, THAIKKAVU, THAIKKATTUKARA P.O, MUTTOM, ALUVA
Landline : [protected]
Branch Email : [protected]@indusmotor.com
Territory Head : ANIL JOSEPH
Contact Number : [protected]
Mail-id : [protected]@indusmotor.com
Regional Manager : SONY PETER
Contact Number : [protected]
Mail-id : [protected]@indusmotor.com
District : ERNAKULAM
Location : KALAMASSERY


I took delivery of the vehicle on 31.10.2014 since i was out of station for official engagement. I had paid all amounts in due time by transferring amount to their bank account. The representative informed me that the corporate offer and Gold coin amount will be directly given by company to the customer. So i paid the amount[protected] corporate offer and 5200 gold coin) to Indus on 31st October and took delivery.

On 13th December i have received Rs. 3000 as Corporate offer. On enquiry the representative informed that the Gold coin is not released by Maruti and requested t contact Maruti.

Please take necessary actions to release it at the earliest.

Nandakumar V M
Project Manager,
Muthoot systems and Technologies,

Dear Sir, I dropped my car at K.P Auto motives Orbit Mall for Accidental repair last Tuesday They committed me to give my car on last 30/01/2015 but today is 01/02/2015 but still my car is incomplete Last time also I had to face this same problem . this time when I went to receive my car they gave me many excuses and created A big headache for me please sort out my problem as soon as possible. My car no. RJ02CA8125.

This is very pitty to mail you, as you claim for the best service provider and best cars in India .
I Booked a car CIAZ at your DD MOTOR WAZIRPUR Outlet, the person who coordinated with us was Mr. Dhara Singh DSE Executive, he did the formalites for the car on 05.09.2014, after that he told us to wait for trial as they don’t have car, after some time they called us to confirm the booking and ask when’ll going to get the delivery of the car, then I replied I don’t have time take trial can you arrange trial for me, he said ok but I didn’t get any trial till date, after few days Mr. Puneet Nagpal ( Team Manager ) called me and said sir you need a car or we should cancel your booking, its really ridiculous and shameless statement from your side, after that statement I planned that I will not buy this car atleast from D.D. Motors, because if your team doesnt know how to ask for customer’s feedback, they offered us a option of cancelation of the car, This is your senior marketing team, if marketing team’s behaviour is that much rude then how can we think that you will provide us the good service after selling this car. So, I told Puneet to cancel my booking and ask for refund of deposit amount of Rs 21, 000. He said ok and I already told them pls tell us the document s you need for cancelation, after so many messages and calls he mailed me after 4 days, and he humbly said sorry for last call and my way of conversation, and there is no need to come I will send the person, I thought he realised his mistake, so this time I should have to take a trial and give one more chance to this organization, then I told puneet please send the car with person if we like the car we will take the car and give you rest amount if we don’t then we send the documents for cancelation, But till date we didn’t get any trial, this all happened in month i.e. October. After so much of wait and a request, there is no response, Then my father went to your showroom for cancelation of the car, may be your employee were too busy in cancellations the car or you have very good sales, I finally planned not to approach Maruti people again in my life, Because this type of ignorance and carelessness happened only in small organizations who doesn’t know how to serve.
After submitting my cancelation documents on 21.11.2014 MR. PUNEEET NAGPAL gave us signed copy mentioned that it takes 20 days procedure to get refund back, But I did’nt aware that there are fake people associated in your company who can commit anything even if they are not able to fulfil it. We didn’t get the cheque, I called and messaged him number of times and I always get a new excuse, sir today I m outside, today account department has not come, sir your cheque is ready only signature is not there as our owner get died last week, I must appreciate these excuses because its not easy to tell something new whenever I ask for the refund, after that I personally visited D.D. Motors then I met senior most person for resolving my issue, but sorry to say that the whole team got the bestest training to give excuses. The person I met told me that I m the senior most named MR. SUMIT SHARMA (Outlet Manager ) on 17.01.2015, he promised me to drop the cheque at my place with in a week, Even after a week when I didn’t get it, he started giving excuse, he texted me your cheque is ready only signature pending on 27.01.2015, and you will receive a cheque day after tomorrow that means 29.01.2015 ( I all ready have all records of your team ) till now we didn’t receive the cheque. Today I again went to same outlet the person Mr. SUMIT SHARMA HAD OFF TODAY, In his absence I met Mr Atul Sethi (Sales Manager ) who said sir cheque is not ready you will receive tomorrow. I don’t know when your tomorrow will come, this is really very painful for me to explain this kind of behavior showed by your team. If you have some courtesy towards your customer or the person who believes Maruti is good, do something with these people and arrange my refund as soon as possible.
If we will not the cheque this week, I will surely go to Consumer court for Mental Harrasement against your brand and the team.

Regards,
Advocate
Dheeraj Arora

Sir, I had bought a Swift Dezire on[protected] from Competent Automobiles showroom at Mandi (HP) and got fixed MGA accessories of worth Rs. 30, 000 and was promised/told that this value being more than Rs. 20, 000, I will get a gift coupon but even after 04 visits to the showroom I have not got the coupon and the staff is giving strange excuses. Please ensure my coupon. It is un-becoming of a good showroom, dealer and a company. It is a matter of trust.Thanks Er. Rohit Sharda [protected]@gmail.com [protected]

Dear Sir, I was given my maruti suzuki swift car to motor craft service pvt ltd, vaishali, ghaziabad for complete service.But after completion of service the engine perfomance goes down and some malfunction of door window obtained.Before service engine performance goes better than post engine service. For this we again contacted to that service provider to addressing my unsatisfaction of service, but they didn't take any relavant actions . my maruti suzuki car no DL7C H6034.for futher assistance please contact us on folllowing given contact details. Your's Sincierly Sanjiv Kumar Gupta Mob:-[protected] Email:- [protected]@yahoo.in

This vehicle TN59 BA 666 is under Maruthi authorized care since day one and the issue of gear synchronizing is in the vehicle since purchase and four times the gear box has been opened and worked but still the issue repeats in the vehicle Bearing this issue we had given our vehicle for repair of the same on 23 Jan 2015 But still the work is not completed and service adviser says there is nil stock of the required spares to repair Please clarify whether Maruthi has delivered me a defective vehicle or the dealership is incompetent to address the issue and also let me know whether the spares of Maruthi products are in such a demand that a simple repair of the gearbox takes more than ten days to deliver but still not sorted out As We are upset with the vehicle I would like to gift the same to your dealer or to Maruthi as it looks like mere piece of iron and we cannot dedicate our self to the extreme level of bearing the maintenance issues Kind Note : The completed billing history of the vehicle is attached for reference.

Maruti Suzuki Celerio (UP80 CY 2295) VXi CNG Model : 2014 bought on 25 june 2014 on the name of Mr. Dushyant singh. Within the Purrchase of Six Months both Shockers of Trunk leaked & are not working. One of the shocker also broke without any force applied. Please track & respond. Ashish [protected]

Dear Sir/Mam, I Atul Gautam a gave my Alto K10 for the repair under the claim as the vehicle was hit by another vehicle from behind while i applied breaks as the vehicle moving ahead of me applied breaks suddenly.I gave my car at DD motors DehraDun (UK) on the same day ie 24/01/2015, & I was given the delivery date of 29/01/15.But on this date 31/01/2015 when I inquired about my car then iwas told by the adviser that the bumper of Alto K10 is not available at Dehradun, & it will take another 5-7 days to arrive.

This is a complaint against Maruti Suzuki Dealer - Fort Point Automotive Car Pvt. Ltd. Ground Floor, Pataskar Eclate, Ghodbunder Road, Anand Nagar, Beside Axis Bank, Thane, Maharashtra - 400607 My car has been to Service Centre for more than 10 times (in 5 Months in addition to 2 free services) due to the FOLLOWING REASONS:: 1. Gear Transmission is not smooth - Problem Unresolved since Day of Car Delivery. 2. Noise from Engine (similar to noise of beetle mosquito) - Problem Unresolved since Day of Car Delivery. 3. Power Window Switch - non-driving side - Machine Replaced - After 4 visits. 4. Replacement of Some part at CNG Cylinder - Still some noise is there. 5. Noise from the pillar between the doors - First from Left Side, Later from Right Side also - Resolved. 6. Noise from Rear Suspension - Replaced - Resolved. 7. Noise from Chassis (near rear suspension) - problem started after suspension change - Still Unresolved even after 2 visits. Replacement commitment given to me but No Information afterwards. 8. Car Key Remote Back Cover damaged during service - got the same replaced after 1 month. 9. Several Commitments By the Service Team - No Honor of the Same 10. Car Registration Charges taken from us - Rs. 25031;; Receipt of Car Registration Charges given to us shows LESS THAN 20, 000 RUPEES 11. Also, There were some other commitments, which remained non-fulfilled at the time of car delivery.

Dear sir, My name is mr. AKHTAR ALI .H.A. KHAN, I had pre booked ciaz vdi Abs model from s.k wheel pvt ltd ( branch navi mumbai 400 705.) But they not giving my pre advance booked amount . I had tried many time to executive of s.k wheel pvt ltd., executive name = suraj nanaware . He is only giving excuse to delay my payment from so many days he is totally useless person he is to annoying to customer please i suggest him to suspend him. Iam attaching proof of docment also.

Hi, On 25th Dec, 2014 I exchanged my Old Santro Xing Car with New Maruti Suzuki RITZ VDI Model from Eakansh Wheels, Village Tepla, Ambala Cantt. The executive I dealt with was Mrs. Geeta Chauhan. My Very bad experience is due to following reasons: 1. Finance from HDFC Bank took more than 1 month and now the dealer is asking for the Interest as a Rs 500/1000 per day. 2. Earlier, Geeta Chauhan said that Pollution will be free of cost as per scheme but they are demanding Rs 21000 for the same. 3. Earlier, while deal, Geeta Chauhan didn't mention any Handling Cost and one Rs 2200 deductions, which they are asking as Rs 10, 000 around. So, overall they are asking for Rs 30, 000 + interest as seperately which is not fair at all. Regards, Yogesh Mb:- 0 [protected]

My name is Ketan Shah, i have bought Ertiga VXI in May 2014. I am very happy with my decision till date but since past 2 days i have noticed the Gear Box got very hard and I sent the car to Spectra Motors Works garage for the same. After checking the car the mechanic has called me and said there was problem with clutch plate and related items and that he does not have input shaft so it has to be ordered to their Gurgaon works and this will take about 4/5 days. I am shocked that within such a short time this major issue occurred and i had presumed that Maruti will have no issue of the parts for this highest selling model. This is completely not acceptable, need urgent attention for my problem. pls support

I ksn kumar have a car m-800 of 2002 model. No : ap 35 c1022

Due to gear problem i visited the service centre last month which is located in siripuram. After completing repair, they called me and handed over the car along with a bill. Again the problem had arised after a week.

Again... 2nd time for the same issue i approached the same service centre (Day before yesterday 27/01/2015).

Today 29/01/2015 i got a call from the s centre and asking me to pay around rs.2000/-.

Could you please let me know how many times should i visit the service centre for the same problem? And how many times should i repeatedly pay the amount for the same issue? What for ? Why ?

Today my car pick up by Star line Cars - Maruti Delarer at Ahmedabad, Naroda, and Delarer person met with accident and damage car badly.


They damage both door badly after so many follow up they are not given answer to me and also not showing my car pic from front side, even i do not on which part my car is damage they just send me two pic of cars and said your car damage only this side. They said we will repair your that parts but its not up to the mark because the door are totally damage.


So my request to replace it with new door and with out any cost i will not ready to bare any cost


I request to take legal action against this dealer

During my car purchase on 31st Dec the day I booked the car Celerio Vxi at One Auto Kalikapur, they promised to give me additionally cover for the car, rubber foot mat and sun viser. During car delivery to me on 9th Jan they gave me only the cover and said that they will provide the sun viser and rubber foot mat later after 15 days. But when I called up after 17 days they replied that Maruti does not provide rubber mat and they will not provide me with rubber foot mat as promised instead I need to carry on with cloth mat as given earlier. "Sun viser has also not arrived yet"...was their reply. When I asked Nirmal the person who handled the sale from One Auto, to give me something in exchange as he is not providing me with rubber mat he simply said "He will not". This is shear cheating from ONE Auto. Contact number of the One Auto employee who handled my car purchase is [protected].