Maruti Suzuki India Complaints & Reviews

Dear sir, I purchase a new maruti SX4 car(chassis no 222451 engine no 2368541) from goal motors solan dated 30.12.14. I got the delivery of the vehicle at 8.30 PM. Due to the time shortage I could not check the vehicle properly. Next day morning I check the vehicle properly and found some issues. 1.left side doors are not properly aligned as well as it seems those are damaged and dainted and painted for delivery purpose only. 2.left side back light also refitted. 3.it seems that hole left side is painted. I informed the goal motors next day but I don’t have any positive response or any call against this matter. Please do needful otherwise I am free for take any legal action against this matter. Thanks & Best Regards KAMAL SISODIA JINDAL INDUSTRIES PVT LTD - HISAR Chandigarh/Himachal Pradesh [protected]/[protected]

I HAVE BOOKED A CAR, "SWIFT VXi (Silver Colour) ON 29.10.2014 @ Rs 635, 791/- BY PAYING Rs. 5000/- at KALYANI MOTORS, NAYANDAHALLI, MYSORE ROAD, BANGALORE. I HAVE BEEN ASK TO MAKE REMAINING PAYMENT BEFORE DECEMBER 31, 2014. ACCORDINGLY, I HAVE MADE PAYMENT OF Rs. 630791/- ON 17.12.2014 VIDE DD NO. 690295 DATED 17/12/2014 FOR Rs. 630791/-. ON 19/12/2014, I RECEIVED A CALL FROM MR NAGESH OF KALYANI MOTORS THAT THEY DO NOT HAVE SILVER COLOUR AS THE SAME COLOUR CAR IS DAMAGED DURING TRANSIT AND ASKED ME TO TAKE WHITE COLOUR CAR. SINCE I & MY FAMILY MEMBERS LIKE SILVER COLOUR AND SAME THING WAS ORIGINALY PROMISED BY DEALER, SO I ASKED THEM TO DELIVER ME SILVER COLOUR CAR ONLY. THEN THEY TOLD THAT THEY WOULD BE ABLE TO PROVIDE SILVER COLOUR CAR ONLY IN THE MONTH OF JANUARY 2015 AND ASKED ME TO WAIT. TILL NOW I HAVE WAITED. TODAY THEY CALLED AND ASKED ME TO MAKE EXTRA PAYMENT OF RS. 23000/-. MY RS. 635791/- IS LYING WITH THEM WITHOUT EARNING ANY INTEREST. THERE IS NO FAULT FROM MY END...I HAVE TO WAIT TILL JANUARY END OR FEBRUARY START TO GET MY CAR AND I HAVE TO MAKE EXTRA PAYMENT DUE TO NONE OF MISTAKE. KINDLY ASK KALAYANI MOTORS TO DELIVER CAR AT THE EARLIEST WITHOUT CHARGING ANY EXTRA COST. ALSO KINDLY ASK THEM TO GIVE ME INTERST FOR THE BROKEN PERIOD (STRARTING FROM 17.12.2014). REGARDS REKHA R V MB : [protected]

I have purchased a maruti suzuki swift dzire car on 25 Dec 2014 vide invoice number MKTM87983 and dated 26 DEC 2014and taken delivery from indus motors thalassery, kerala on 25 DEC with description as shown below . Chase no MA3FJEB1S00591893HE Engine no D13A2430941 Registration no KL58P1789 While taking delivery of the above car it was noticed with some scratch marks on various places on the body of the car and on inquire it was replied in a casual way that it happens in most of the vechicles during transportation or while loading and unloading . I agree with this possibility but it should be rectified neatly before taking delivery . The car was seen repainted but not done in a clean and neat manner .it could be clearly visible that paint has been slide down stretching in length with thick lines in RR IHS quarter panel on the body . The scratch marks seen on the body was not removed by the dealer after a protracted personnel approach and request made by me for several days . This was really an embarrassing situation meted out by me from the dealer even without due consideration for the value of the money paid by me as a customer in the deal . Secondly, for the purpose of registration of the car with the Rto, the dealer has collected a sum of rupees 50, 000 tax for depositing with Rto . When i have gone for registrtion after 10 days the Rto authority reported that the tax amount 50, 000 has not so far been paid by the dealer even after a laps of 10 days the money collected from me . Finally the registration was done after remitting the tax amount again to the Rto office . Where as the sum of 50, 000 already collected by the dealer for the same purpose has not so far been paid back to me till date . I, therefore, request your goodself to advise the dealer to take care of the grievances of the customer and deliver the vechiles in a good and safe condition inorder to avoide displeasure and embrrassment to establish a good faith among the customers and the company to maintain a fare trade deal and deliver good services to their satisfaction . Yours sincerely Sunil pv Sree Lakshmi Kadirur po Kannur dist Kerala 670 642MOB NO [protected]RES NO [protected]OFFICE NO[protected] EXT 108

SIR/MADAM, I HAVE BROUGHT NEW CAR MARUTI RITZ LXI LAST MONTH.I HAVE OBSERVED THAT ALL MY WINDOW GLASSES HAS 14 MARK (MANUFACTURE YEAR) BUT LEFT GLASS HAS MARK OF 13 (YEAR), SO WHY IS IT SO AND THIS PROBLEM WIIL COME WHEN I AM SELLING MY CAR, AS THEY MAY QUESTION THAT I MIGHT HAVE CHANGE THE GLASS AFTER ACCIDENT/DAMAGE.TO LEFT SIDE OF CAR.SO PLEASE ADVISE ME REGARDING THIS OR PL CHANE MY GLASS OF 14 MARK. THIS I HAVE REPORTED TO YOUR DEALER BUT NO RESPONSE . THANKS ANANT C CHOPADE BELGAUM. [protected].

Dear Sir/ Madam, I have booked car from Kothari Wheels, nagar Road, Branch, Pune Ph. No.[protected]/4300 Fax :[protected] on date 27 Dec. 2014 on dec. booking offer new maruti alto K 10 LXI CNG/SUPERIOR WHITE ORDER/INV. NO. SOB14002513/VSL14001963. Have made all full payment complete on date 8.01.2015. During the time of booking dealer promised me for left side mirror and floor mates to me without nay extra charges I.e. complementary as I upgrade my booking from Maruti 800 green lxi cng to K10 lxi cng, But now after paying total payment dealer is not ready to give me the said accessories, The kothari Wheels saying------Rs. 5000 concession we have given where as on 27 th to 31 st Dec. There is offer going on as a Free Music System on new maruti K10 worth Rs. 5700. So will you please answer on following points, 1. Where and how they have given me concession...? 2. Sales executive team just making me nervous whenever I called up. 3. Senior executive told me all is correct in my case per there calculations. So will you please help me out ? I am depressed. All charm of new car purchase is lost from my end. I am thinking to cancel the car booking with immidiate effect and book another new car other than maruti brand because of the false promises and not keeping a given word by dealer. Hoping for your stat necessary action from your end. Yours Sincerely, Patil Sidharth S. Mobile No. [protected], [protected] Email Id- omlaboratories.[protected]@gmail.com

I have purchased a Maruti swift dezire ZDI MP09 CP1188 in feb 2014 from your local dealer M/s Nimar Motors Khargone/Barwaha, after that I have availed all 3 Free services from your dealers Barwaha Work shop. During routine check up of the car I found Engine oil level decrease from MAX. to MIN. only after total running 10000 kms., I had asked workshop manager while I visited to workshop for servicing, the reason behind the decrease of oil level, he replied me that this vehicle consumes 100 ml. oil on every 1000 km.running i.e.1 ltr in 10000 Km. I have also asked to other owners of Dezire but they replied that their car doesn't consumes oil like my car, There for I request you to clarify the matter at your earliest to help me a fearless and smooth driving.

Sir, I have booked a Maruti ALTO 800 Std car through VAU's Automobiles, Dak Bungalow Road, Patna-800001 on 17 Nov 2014. The car was not in stock on that date. I deposited Rs. 10, 000/- by cash vide Receipt No.9064 and I was assured that the car will be delivered within 10 days and I will be required to make full payment immediately on arrival of the vehicle in stock. Since then I have been enquiring from the Dealer every now and then without any definite response when or whether they will deliver the car. Each time one or other functionary keeps telling me to wait one or two weeks more. I am not even sure whether they have placed order with the manufacturer. There is complete vagueness in their response. Can the Company authorities intervene and provide a definite response regarding the position of my booking? Shree Prakash Keshava, [protected]

K/A: Maruti Suzuki Customer Care Product Model: Maruti Suzuki Ertiga VDI Regn. No: TN 07 BX 9507 Usage: <4500Kms on 10 Jan 2015 Dealer: Popular Automobiles Chennai I have no complaints about the dealer and their staffers as they are ready to receive and serve the customer even if the customer is unreasonable. But I have few complaints about the quality of product being supplied and received by the customers. At times the dealers don't want to refer the quality related problems to Maruti/OEMs fearing for the maufacturer/OEM getting offended about their customer handling capabilities. A quality or a product related complaint/ problem for a new vehicle from the very first day is a problem related to the OEM and not related to the dealer. A responsible OEM will try to understand this and do a root cause analysis on any complaints that are received and resolved by the dealer. I understand the responsibility of any dealer to perform the sales, service and maintenance activities as per the expectation of an OEM. But the same expectation doesn't exempt the OEM responsibility of delivering a trouble free unit or product. I have been assured by this present dealer to provide a satisfactory service/resolution to the complaints that I have observed/reported in my vehicle. On tat front I have no complaints. But my aim of writing this complaint to Maruti direct is to draw your attention towards the quality and quality control policy at your production facility. The subject vehicle is sparingly and used single hand. In this vehicle the driver and co driver seats retracting action is very sluggish to normal position after it is reclined back. The co driver seat is sometime stuck and doesn't retract to normal position without a hand support. This was checked at the dealers facility and I have to spend sometime to make them understand my real problem. The service centre main concern is to satisfy the customer with their available resources without offending the customer, This is the area where the quality suffers. B'caz they are afraid of the OEM raising questions about their technical capabilities and customer handling ability without analysing the root cause for the problem at their end. Once that is taken care then the dealer can do his job fearlessly. Let me come to the point now. The difficulty in making them understand this as a problem was compound when he started comparing this problem with another vehicle of the same make. There too it was sluggish but it was not stuck in between like my co driver seat. Then I tried to make them understand with the same reclining and retracting function of my rear seats and they were convinced. This problem is really a serious and a difficult problem when the vehicle is cruising. When the vehicle cruise the reclining and retracting must happen effortlessly without any hand support. Else is is really hazardous as the driver or the co-driver has to work against the forward motion of cruising vehicle. This vehicle has done hardly 4500Kms and this complaint is prevalent from the initial day its delivery. The dealers were not willing to compare the same function with other models. As I have witnessed similar problem (very sluggish retraction) with another Ertiga vehicle, I request Maruti to introspect your quality policy and quality control on this matter. I have some more points about this vehicle and I can disclose it if approached with open mindedness. This is not my first vehicle and I can disclose some revealing facts in comparison with other brands. Hope this report will receive due attention and care. Thanking you, PK.Selvan.

Dear Sir/Ma'am I have swift vxi 2012 model brakes are not working in slow speed in traffic bumper to bumper what is the problem ? ecm is the problem vijayawada dealer mithra did not update my ecm please respond he does tell any solution for that

I purchase a new SX4 ZDI car from goal motors solan dated 30.12.14 i got delivery at 8.30 PM i could not take pre delivery road test drive or check the car properly due to the time shortage.but now i am using it following issues is there in car listed below.1. Car dorrs are not properly aligned as well as it seems those were damaged and dented and painted for delivery purpose2.tail lite is also refitted. i have informed to goyal motors solan for this matter next 2nd day but no supportive action has been taken. kamal sisodia #68 sector 18 panchkula haryana [protected]

Hi, I want to buy the care Dzire. However, I called DD Motors from the last two days several times and no body called me back. Then I called the regional office and talked to the sales team and escalate this issue. However, even they do not call me. I think these seems to be no values for the customer relationship. I have no idea to whom I will address this issue and from where I can buy the care.

Maruti SWIFT DZIRE VXI model was purchased on 25/08/2010 from RAVIRATNA MOTORS -BHARUCH. Within (4 to 4.5) years period a heavy corrosion was observed on BODY. A complaint was send to MARUTI SUZUKI LIMITED on 14 NOV 2014 & several reminders are send however not responding. It appears that damaged car was repaired/painted & delivered to me.

I sent my Maruti Swift car No. PB04P0231 last month to PANKAJ MOTORS MOGA to repair after an accident. My car is fully insured by PANKAJ MOTORS MOGA. I paid Rs. 17000 for depreciation. The company has not completed my car's accidental service required and not even gave me any bill or receipt of my paid amount. I am not satisfied with their service.

i have booked maruti swift zxi on 21.12.2014 to be purchase before price hikes after 31.12.2014 but when i reached to dealer with my demand draft on 30.12.2014 he refuse to bill saying that there is no swift to billed.and on 08.01.2015 he call me to get bill of the vechile with the price hike of 25000 please suggest me what should i do

I was servicing my car at Podder Car World Workshop ( Vip Road hengrabari -781036) they are not service my car properly my half engine also change, totally engine damaging now, I was complain few time but they are not respond it, and I was paid also 117000/- car no AS14B- 7955, Chassis No : MA3EWDE1S00307334, Engine No : K10BN7079197, AZHARUL AMIN, [protected], NALBARI, ASSAM, 781335. Kindly take a action please... Address for podder card world Guwahati : VIP ROAD HENGRABARI GHY-781036 Contact No : [protected], [protected] E-mail : podder.gwh.[protected]@marutidealers.com regard Azharul Amin Dist :Nalbari State : Assam Pin - 781335 Ward No 7, Islamsupa [protected]/[protected]

I purchased the Ritz VDI (Diesel) on 29th of october 2013 from Poddar Car World, Guwahati. It was running ok. But recently it had a problem regarding my silencer mufflar which is located at the rear side of the silencer pipe, which broke down by itself. But when it was shown to Poddar Service Centre at Borbari, Guwahati, they simply denied to give warranty as I had fitted a Non MGA fitment for cosmetic look. I even contacted Mr Mayurpran Borgohain, territorial manager of maruti suzuki at guwahati, he also said the same thing as said earlier but he didnt even verified it physically in person. I just want to know from you regarding this quarry. I m not at all satisfied with the Poddar car world persons..

sir maine october 2014 m maruti suzuki ki ERTIGA ZDI purchase ki thi . kuch time bad silencer se oil ki problem aa gai . jiski compliant maine dealer PREM agency per ki but problem short out nahi hui. then sir mai problem ko short out karana chata hu .

i gave my car for service at harison maruti service centre panipat...bt while get the problm fixed they got another problm evolve because of which the car got heaten up(to extreme level) becuse of which the colent pump blasted and all the colent(hot colent) came on the face effecting face burn...required to take a action as soon as possible

Dear Sir / Madam I wish to place my issue regarding the Booking Of car and the Color at the time of delivery. I booked New Wagon R MC Vxi on 24th Dec. 2014 at T. R. Sawhney Motors Pvt. Ltd., Saraswati Vihar, Near Deepali Chowk, Delhi -110034 (Authorised Maruti Dealer) at 1532 Hrs with the deposite of INR 50, 000/- Vide Order No[protected] and Receipt No.- 15888 which clearly stating my demand for the color of the car that is Glistening Grey. My Financing is from Punjab & Sind bank. This is for your kind information that the sales person confirmed me to deliver the same color. But when I deposited the DD on 30th Dec. 2014 at T. R. Sawhney Motors Pvt. Ltd., Saraswati Vihar, Near Deepali Chowk, Delhi -110034 (Authorised Maruti Dealer) at 1702 Hrs, the deposite of INR 3, 69654/- Vide Order No[protected] and Receipt No.- 13753 which states the color as Superior White against my demand of Glistening Grey. I checked the receipt and asked the sale person at T. R. Sawhney to get the color corrected in reciept, he told that 'Sir do not bother about this as it is just a typing error' I will give you the same Glistening Grey Color as I committed you. When I came to my residence I got a letter mentioning that the last date of the payment of car (To Avail the existing price) is 27th Dec 2014 whereas the letter reached on 30th Dec 2014. I called the sales man at T. R. Sawhney, he now said that sir Glistening Grey is not possible so take the White and when I showed resistence towards the white color then he says that Sir the new prices will be applicable to your Car. I really can't understand that why T.R. Sawhney Motors adopting this way of snatching the extra money in the shadow of price hike? Is this a marketing strategy of Maruti to harras the customer by charging more money than the actual price? If this is the rule / policy then it could have been communicated to me at the time of booking the car or at the time of taking the DD on 30th. Sir / Madam My request to you is that please intervene in the issue and support me to take the delivery of the Car Booked on 24th Dec. (Glistening Grey). I will not pay even a single penny extra for the product I booked. It Fagged me up by visiting again & again to Dealer for the confirmation of the delivery and the dealer is continously coaxing up with the issue. I hope you understand my point of concern and the plight. I Request you to investigate the issue and resolve my problem and make the delivery of the Car as fast as possible. No solution would force me to cancel my booking as Maruti is not only the Brand available in market. I hope you will deem my request and do the needful asap as per the criticality of the issue. I have enclosed all the discussed evidences as attachments for your kind reference and action please. Best Regards & Happy New Year Rakesh Yadav [protected]

12 days back I have booked my car and dealer told me that I will give you delivery on 31st Dec., 2014 only or latested by 2nd Jan. 2015. But till date I haven't received my car and they are not giving me proper response.. If they are not going to give me the car in the old price I am going to cancel my booking and going to purchase i20 elite.. I have booked top varient model in Ciaz.. I request to give ans. On my reply and solve my problem...