Maruti Suzuki India Complaints & Reviews

Sir, I have purchased alto k10 vxi on dt. 24/11/14 from eakansh wheels tepla jagadhari road ambala cantt through csd in the name of Kamal Singh given temporary no. HR-99-UC-(T)-2071. On dt. 11/12/14 when i have gone for registration of vehicle at rla bilaspur himachal pradesh its comes to my notice that as on form of temporary number that was valid for one month The date of purchasing was shown as 13 november 2014 but i have purchased it on 24 november 2014 and rla bilaspur (hp) also entered purchasing date of vehicle 13 november While i have purchased on 24 november then why they have given certificate of purchasing vehicle on 13 november

Hi Sir/Madam, I have purchased Swift VDI from the famous dealer at Coimbatore, TamilNadu-Ambal Auto. For the past 1 year, we are facing noise issue in the front wheel side. Initially, the noise was very feeble. Now the noise has increased tremendously. But no service and response for that has been provided by the dealer. Even after the multiple and frequent service at various branches of the dealer in the city, the sound has only increased. After the recent service, the steering was not tested and given in a very bad condition in such a way i could not use horn and when i increase speed, steering is starting to tremble and providing vibrations. Please provide a good service so that this complaint gets rectified and receive the car after complete testing without any faults. Warm Regards, ArulJothi.D [protected]@gmail.com 91-[protected]

Dear Sir We have purchased "New Alto K10 VXI" car (registration No KA-52- M-4241 and chasis No MA3EZDE1S[protected] from your authorized dealer/ distributor M/S RNS Motors - Bangalore - Nelamangala Branch. The vehicle was delivered to us on 24/11/2014. While driving the vehicle, the below detailed issues were observed, (1) It is hard / difficult to rotate the steering in the anti clockwise direction ie it requires more manual power to turn...

From, T.N Sudhakara Panicker Puthenpurayil Cherthala South Post Cherthala Taluk Alappuzha District Kerala-688539 Mobile :-[protected] Sir, I had purchased the MARUTI SUZUKI ERTIGA VDI (KL-7 BN-TEMP 3897is the temporary registratio no of the vehicle)Superior White Colour from Popular Maruti on[protected]. Mr Ajmal was our sales executive who dealt with us throughout the process. The buying experience was bad since he completing the registration process and now the situation is that I want to run for completing the formalities which the showroom needs to take care off . I want to you to take the notice of the troubles we are dealing with due to the largest 4-wheeler company of India. Showrooms and service centres are the face of the company with which the customers constantly deal with and any bad experience leads to distortion of the image of the company. The troubles caused to us by the M/s Popular maruti are unforgivable. Please take care of the problems and make a swift and firm decision. 1. I was quoted the on-road price of Rs 9, 20, 000 inclusive of the accessories. Mr Ajmal sales executive who took care of my registration told me that he has done such things through an agent and that agent is the person who dealing with the registration.Now he saying new new stories for registering the vehicle. I want register the above mentioned vehicle as taxi permit but not yet they donot care for registering. From[protected] to[protected] i need to wait for registering.Now I lost 4 Days Taxi trip due to negligence of the Show room Sales Executive.I had given all the amount for Registering the vehicle on[protected] and they verbally agreed that do all the formalities.Sir I had lost 4 Days trip or average amount of money lost for 4days become Rs.25, 000/-(INR Twenty Five Thousand).I have already presented the vehicle to Popular Show Room, Near Manorama Junction, Cherthala Town, Alappuzha District.Please consider this complaint for making the Registration as soon as possible. Thanking You, Sudhakara Panicker tnsudhakara.[protected]@gmail.com

I would like to bring to your notice that I have given my vehicle bearing vehicle no- OR-29(B)1111 on last 24th November, 2014 at the servicing unit of Sky Automobiles, Cuttack . On 3rd December, one Mr. Dhananjaya, the service advisor of your company, telephoned me and informed that the vehicle is completely ready for deliver and asked to receive it from your company on Thursday. But, due to some personal problem, I intimated him that I would go to receive my vehicle on Friday (5th December).Later, I too failed to receive my vehicle on Friday and asked him to send my vehicle through your servicing staff and I will pay the amount, spent in repairing of my vehicle, here in Kendrapara. Mr. Dhananjaya told to me to send the amount to the company bank account. But, unfortunately the bank account number has been received through SMS from Mr. Dhananjaya on Saturday afternoon (1 pm ) and I deposited the required amount of Rs 26, 000 (spent for repairing of my vehicle) on that day .As Mr. Dhananjaya failed to confirm whether the amount was credited to the comapny account or not, so he avoid to deliver the vehicle by sending your staff on saturday. I too failed to get my vehicle on Monday(8th December) due to some billing problem occurred from your side . On Tuesday(9th December ), My vehicle has been sent with one of your staff for delivering it at Kendrapara. When I received my vehicle at Kendrapara on Tuesday, I unearthed that one of my new tyres, that was used as stand by(step-in) got severe crack and damaged as a result I returned my vehicle through your staff, who came to deliver it, by not receiving it . First of all your company failed to deliver my vehicle in time, secondly one of my new tyres has been exchanged and a damaged one has been kept as stand by . So I am mentally depressed following such act of a renowned automobiles company, that got a good name in the country . So, I would request you to do the needful in this regard and to compensate me .

I had purchased Maruti 800 in the year 2007 and purchased alto in the year 2009. Thereafter I had purchased Swift VDI in January 2014. The tyres of swift are not in working condition, due to which car making a noise and i am visiting in Ekansh Motors kaithal, Haryana from the last two months. But they are not taking any action. I am the regular customer of your company since 2007. Therefore it is requested kindly changed the whole tyres of my swift car. Thanking you Dharamveer Sharma Kaithal (Haryana) [protected] [protected]

Dear Sir, I purchased maruti Wagon R- Duo- LPG/Petrol - from above dealer in Dec-2006.Details as under: Inv No.4018 dated 21.12.2006 of Spectra Motors ghatkopar Regn No. MH-03-AF-3624 Chas No.484213 Eng No.4308035 The issue is nowhere in the R C book it is endorsed that it is a LPG driven car. This has resulted in the Insurance Cos not endorsing that it is LPG car in the insurance policy.This was brought to our notice by ins. Co.I do not know whether it is by oversight or unethical business practice of the said Dealer.Please resolve matter. By the way we purchased our second Maruti-CNG model of Wagon R also from same dealer in Sep-2013, regd in the name of R.M.Nair. Further there is an old unresolved matter regarding over billing by this dealer through their paid service -job card no.JC13013389 dated 02.11.13, where in they bill me Rs19719.00 in routine service. Contoller Assy Epi costing Rs11551.00 was supposedly replaced as claimed by the them. However problem in the car was not rectified, which was later set right by our local garage for a meagre charge. I had taken up with Spectra in this regard many times with no result. As a last resort am writing to you, since we have plans to exchange this LPG model for latest Wagon R or Ertiga (CNG) . Hoping for fast redresel of grievances. Best Regards Lata Nair Mob> No: [protected]

my car sx4 zdi went to swani service centre G.T ROAD ludhiana for service last month where my tool kit and jack got stolen ...i bought dis happening into notice of der customer manager sarabjit singh ([protected]) who assured me my tool kit and jack to be given with in a day..now 20 days passed but i didnt get my tool kit and jack due to which my tyre got punctured and bcz of no jack and tool kit i have to bring my car in same condition, result of which my tyre got blast .. dis all happened due to poor service by mr sarbjit singh ...in 2012 also i faced lot of problems ... i need help and action against him and want compensation for my tyre...

Several calls from CM auto Sales Pvt Ltd. Plot no.130, Ind Area Phase-1, Chandigarh have received, for shifting of wire from the bottom of Battery. During the month of November 2014 on dated 23.11.2014. When i visited the above said workshop in Chandigarh . I requested the attending staff for wheel alignment, balancing and the above said job. Some articles (jacket, pullover etc) are left in the Diggi of the car (HR10R-7219)when i left the workshop for shopping in the Elante Mall after some time passed i remembered that my cell was in the pocket of my jacket at the same instance, i called Mr. Sombir moblie no.[protected] and requested him to take the phone in his custody after some time Mr Sombir has informed me through phone that there is no mobile present in the jacket.

When i reached in the workshop i also checked the jacket, CCTV surveillance and requested the staff for giving my cell but all in vain. I was shocked that even single camera is not functioning properly and without my will, the car was washed, it shows the doubtful integrity of your staff and employees. All of these activity cause depression, financial loss and faith loss towards MARUTI SUZUKI Company.I am very thankful to you if something from your side be made for recovery of my cell and if your company has any guidelines and rules towards your sub-dealers then kindly giving me the detailed report that has been taken against the faulty dealer and what disciplinary action taken.

PANKAJ
[protected]

Vehicle No: MH 14 DX 5230. I had purchased the said vehicle last year. For past 4 moths I have been noticing some noise from the CNG tank. Last month I handed over my vehicle at Wonder Cars service station at Pimpri. They took around 10 days for observation and returned the vehicle to me. But regret the problem is still not resolved and I am having the same noise problem in the tank. Once again I have handed over my vehicle on 06/12/14 to the same service station, they tried to change the valve and some other parts of tank. But the noise still exists. I have strongly informed that I will not take the vehicle if it is not rectified 100% noise free. Even after owning a car, I am forced to travel by public transport. Request you to kindly inquire on the above issue and send a immediate response. If the tank needs to be changed, kindly advise the concern department to take speedy action to avoid further delay on this issue. Binay Tosh Mohapatra. Cell No- [protected]

in my 1st service i face one problem from spectra motor chembur. when i dropped my vehicle in chember workshop that time my vehicle was clean & good condition but they drop my car in my residance that time i found number of some black spot, i talked his work manger mr.vipul patil he told to me to bring your car in chembur workshop. we will be try to resolve it. today i went there & try to contact him but he not given me proper response & his technical person give me replay this problem we cann't solve it. now i feel this is my bad decission to purchase Maruti vehicle. earlier i was used Santro vehicle but i got good expierance from his collegues. i also observed that chembur workshop location not good shape campare with santro, toyota.

The Manager, Consumer Grievance Cell This is regarding a cheating which one of Maruti dealers did with me after taking full payment, and is now forcing me to take the car, which I refuse to do. History I had booked a Ciaz ZXi(O) with Dewars Garage, Kolkata in my name AMIT BAJORIA. Before I had booked the car I had a choice between Honda City (the model with Sunroof) and Ciaz. The main reason why I booked Ciaz ZXi(O) is because the representative Mr. Gouranga Sarkar told me that the Optional model has Touchscreen music system. My kids preferred Ciaz ZXi(O) over Ciaz ZXi or Honda City with Sunroof only because of the touch screen music system. But the touch screen was not mentioned in the broucher so I called another Maruti delaer (Bhandari) to confirm the touch screen in Ciaz ZXi(O). They said it is not touch screen. I had decided to buy Honda City with the sunroof then, telling Mr. Gouranga Sarkar that another agency had said it does not have touch screen and also that the brochure does not mention touch-screen. But he convinced me that it has touchscreen, and for my satisfaction he even spoke to his senior Mr. Partha in front of me and he too confirmed that Ciaz ZXi(O) has touch screen. On 5th December when I went to take the delivery of the car, during the Demo the person (I do not remember his name starting with S) did not show me any touch screen and when I told him I had booked Ciaz ZXi(O) with touch screen, he said this is not Ciaz ZXi(O). I immediately doubted the model itself, and upon asking was shown the bill showing that it is Ciaz ZXi(O) but there is no touchscreen. Gouranga again agreed that he had said touchscreen, but was clueless how this happened and called his senior Ms. Senjuti Ray. She agreed to their mistake but very conveniently blamed it in Maruti Company saying they were not given proper training. I told them that for me they represented Maruti and I had not bought the car from Gouranga. Moreover if their person has given false commitments and put my Rs.10 lakhs at stake I am not be blamed for that. But they said that the car is already registered and I have to take it which I refused. Then we were joined by Mr. Sandip Kesri and also Mr. Manish Chomal. As soon as Mr. Manish sat, the first thing he says is that no car except the Ciaz ZXi(O) has touchscreen, probably thinking that I had bought some other variant. When I told him that it is exactly what I have bought and was committed by Gouranga, he was also shocked and reconfirmed to me that in the Maruti training they were said that. But there is nothing they could do because Maruti Company had sent this car and they had already registered the car for me in my name. Sir / Madam, my questions are: • I have bought a car costing more that Rs.10 lakhs and chosen it over various other cars for a particular reason, and when that is proving not to exist at all, can I be still forced to take the car just because I have trusted you and already made the payment? • Why should I be penalised for a mistake of your company representative? • This is my 4th Maruti car (800, Esteem VXi & then Alto) from Dewars Garage. Even that all my services and repairs have happened only at your workshops (ealrlier British Indian Street & later in Hide Road) and no other mechanic has ever touched them. You can say that I am brand loyal for 15 years, but am I fool to have been Brand loyal? • Is your Company resorting to false promises to boost sales or are staffs not trained at all due to cost cutting? • There is a loan on this car and who will bear for the interest which is accrued everyday? Sir / Madam, my kids and everyone else in my family are very depressed, and disappointed with Maruti. My Rs.10 LAKHS is at stake, 8.50 lakhs of which are a loan from SBI. But Dewar’s Garage is simply not bothered. They wasted 4-5 hours of mine forcing me to take delivery, their attitude during 4-5 hours on 5thDecember was that they know that I have to take the car whatever be the case, literally smirking amongst themselves. The car is still lying with them because I refuse to take the delivery. Why should I suffer for Company’s mistake? I have been fooled by your dealer just for their personal benefits. It is none of my concern what they will do with the car now, but I shall not take a car which I was not promised at the first place. It is not about the other features I get in ZXi(O) as compared to ZXi (which is also what they tried to convince me on), because I wanted the car for a particular feature which is not being given to me. Maruti being the brand they are, and knowing your sensitivity towards your loyal customers, I request you to please arrange for a full refund of approx. Rs. 10.20 lakhs (including Rs.10, 000/- paid for accessories) immediately, along with interest loss on the car loan, along with a compensation for the mental harassment caused to me and my family. Rs. 8.50 lakhs of this may please be refunded to SBI itself so that I can go ahead and buy some other car. Thanking you, AMIT BAJORIA 91-[protected]

I had purchased the Wagonr lxi CNG green model on 26 may 2014 from Tanya Maruti. Mr Majaz Hafeez was our sales executive who dealt with us throughout the process. The buying experience was bad since he left without completing the registration process and I had to run for completing the formalities which the showroom needs to take care off but the post-buying experience has been horrible. I want to you to take the notice of the troubles we are dealing with due to the largest 4-wheeler company of India. Showrooms and service centres are the face of the company with which the customers constantly deal with and any bad experience leads to distortion of the image of the company. The troubles caused to us by the M/s Tanya maruti are unforgivable. Please take care of the problems and make a swift and firm decision. 1. I was quoted the on-road price of Rs 5, 02, 000 inclusive of the accessories. The receipt which I have received is of Rs 4, 80, 000. Rs 10000 have been embezelled by Mr. Majaz hafeez. I could not reach him on phone. No one in the office knows where he is. Another sales executive who took care of my registration told me that he has done such things in the past. I wanted to meet the Manager of the showroom but he never shows. I don’t know whether this is a fraud by Mr. Hafeez or a scam is undergoing in the showroom of which all the people are part of. 2. The hatch of the Car has a dent on which they pasted a sticker to conceal it. This implies that they took my car for a callous ride and banged it somewhere. I came to know about this recently when the sticker peeled off. 3. I was told that they would take care of the car, but when I went for the first service I came to know that the service centre is not authorised and they cannot take it for service. 4. The steering alignment is out of order from the day one. God knows how do they undertake the PDI or whether they understand the meaning of PDI. This is a sincere request to take action as fast as possible since a scam is undergoing in Tanya maruti and many more customers would have been looted by the showroom. The Showroom must rectify all the mess in time. Safi Haider 8, Bada bagh, Muftiganj, Lucknow-226003 Mobile no- [protected] Email id- [protected]@gmail.com

Purchased the SX4 ZDI in 2012. Having the Gear shifting problem. Not able to shift the gear from 2nd, 3rd, 4th to 1st. Gear is not engaging. This issue has been reported in Several Models of Maruti (SX4, Swift, Dzire, ..) Really this is big concern as this is safety issue Please let us know the action taken by Maruti to address the Gear issue.

SUB – SUZUKI – RITZ- VDI Regn No –MH05/BJ-533- LMV TTAXI Chassis NO - 361058 Dear Sir, This is further to subject Vehicle purchased from FORTPOINT AUTO MOTIVE (CARS) PVT. LTD. CHINCHPOKLI, MUMBAI-12.VIDE INVOICE NO. 492 DT. 31.07.2014 in the name of DEV TOURS AND TRAVELS Vehicle details – MARUTI RITZ VDI Regn No – MH05/BJ-533- LMV TTAXI Chassis No – 361058 Engine No – 1748728 Kms – 250km(At the time of Purchase) We have purchased vehicle from your authorized dealer M/s Fort-point, Chinchpokli, Mumbai. The vehicle which we have purchased with great excitement is white colour but fact is it is repainted from RED to white. Red colour was visible on body while servicing of vehicle By the above incident we become suspicious and cross checked all the documents available. Manufacturing Details we found out were shocking as below. 1. Application to RTO – December – 2011, colour - white 2. Insurance – Nov- 2013, colour white. 3. Registration Book – Nov-2013 colour white. We had asked for new vehicle, your dealer has sold us vehicle which is repainted and 2011 production. We even don’t know weather is first sale or 2nd sale, even we can predict it is the theft vehicle sold to us. Initially when we went to clarify this issue your dealer on very instance he offered us to pay back some amount as it was 2011 model and now no response. By this mail we strongly demand replacement of my vehicle, compensation for mental harassment. We assure you full co-operation if needed to burst this racket or else we will have no option other than filing criminal case against Suzuki and Fort point and also will take support from Consumer forum. You have one week to act on this.

From last 6 months I regularly check my car mileage it is below 11 kmpl I already complaint with company - they offer me for test drive two time I have done this with two diffrent maruti service centre Actual maruti certify Mileage is 19 lmpl I received below 11 kmpl - I have all petrol bill with kilometer marking == in one test we received 16.9 kmpl with seed of 25kmhr and drive for 17 kilometer with 11 trafice signal sir daily I drive car at same speed for 34 kilometer but I got below 11 mileage sir two time I straight drive on highway 200 kilometer then also I got same Mileage == in second test we received 22.3 kmpl we drive 33 kilometer with speed 45 to 50 kmhr with 4 signal both test with some SDT meter put by maruti dealer any manipulation in this meter? how any car give more Mileage(22.3) then certify mileage (19)give by authority still I am not received any solution - thank god some petrol price come down I hope for better solution. my name is Sanjay Desai - mobile no .[protected] email:[protected]@yahoo.com

I am R. Anbuselvan from Madurai, Tamilnadu. I am long term customer of maruti and i had maruti 800, swift in past years and now i have maruti ertiga vdi model (2012 model). I regularly sent to service here at ABT showroom near to my area and nowadays the quality of service and treatment of service people becomes worst. On Last week only i let my car for service and they have called me in few hours and said it is around 13, 500 bill amount and they said they have changed oils because it is 600000 kms service. I paid immeidiately and taken my car. On 5th day from that service ie., sunday of that week itself, i went to a function at tirunelveli with my family(2 ladies, 3 kids) and return on Highway by around 7 pm... Suddenly the clutch pedal goes flat and it doesnt release... I dont know what to do and suddenly by GOds grace i parked my vehicle on left side of road. We all with children on road at that time and i contacted abt service centre nos([protected], [protected]) and no response and phone is not picked up...We are all in so much of tense and i call my driver in home(30 kms away) and asked to contact the service person. He contacted on Mr. KanagaPandian of abt and explain the matter. But he said that he cant help in anyway because its sunday and asked about service he just told that we done only oil services and it is not our responsibility to check clutches.. We will see it only if customer complaints!!(What a funny) We asked for a recovery vehicle which he could not provide and so we from our freinds help arrange a van and bring the vehicle to madurai... From there also kanagapandi asked us to let the vehicle at abt service centre itself and by night 10.30 pm our driver went along and park the vehicle at service with watchman only... What is the point is when we are in road there is no 24 hours number working from that place and no service person is ready to take any responsibility to recover the car... SInce the breakdown place is just 30 kms from our hometown we arranged a friends vehicle and came home... NExt day morning they said it is due to some oil leakage in clutch release bearing and again charged with another 7000 Rs... Please lookover in this matter and please arrange to avoid these type of experience to customers... Atleast some 24 hours service van or some people around 50 kms from base city is essential... Most of vehicles run in sundays because it is holiday and we can visit for other places... Please lookover and give importance to customers in need... thanking you. anbuselvan [protected]

due to spare unavailability vehicle was kept for around 12 days and then returned, However the work done was not upto the mark.Insurance claim was also done, the colour is chipping off from the car near the base.Wheel alignment was not done properly, cooling of AC still the same, Mileage of vehicle is low.All these complaints were told but still not rectified.Cleaning of vehicle was also not done properly.Maruti is known for its servicing but services have been very poor compared to other companies.

Hi This summer, I went to Moble authorized service station, Narwal, Jammu, J&K for getting leakage of AC gas rectified in my car ALTO VXI (JK14-9333). They checked the car, fixed the problem but after few months same problem resurfaced and there is no cooling in my car. Yesterday I went to same workshop but they refused to entertain on the pretext that they didn't have enough equipments to fix the problem.To my astonishment they referred me to private vendor to fix the problem. I wonder: why in first place they accepted my car in summer and fixed it temporarily why are they referring me now to private vendor when I had paid them to rectify the fault permanently why can't authorization of such irresponsible service providers be cancelled to avoid further agony to your so called valued customers Hopefully my cause will be addressed promptly and to the best of satisfaction Dr. Vikas Abrol

To, The customer service Manager Maruty Udhyog Dear Sir, I am writing this letter to you just out of sheer negligence and pathetic attitude of your authorized dealers and Workshops. Just duping the customers. I had purchased a Ertiga VDIR3RDCd100 on the 23/3/13. The Chassis No. 167474 Engine No 2077974 on the 23/3/13. And the same was serviced by your authorized workshops. The vehicle is under warranty period. I had given my...