Maruti Suzuki India Complaints & Reviews

SUB – SUZUKI – RITZ- VDI Regn No –MH05/BJ-533- LMV TTAXI Chassis NO - 361058 Dear Sir, This is further to subject Vehicle purchased from FORTPOINT AUTO MOTIVE (CARS) PVT. LTD. CHINCHPOKLI, MUMBAI-12.VIDE INVOICE NO. 492 DT. 31.07.2014 in the name of DEV TOURS AND TRAVELS Vehicle details – MARUTI RITZ VDI Regn No – MH05/BJ-533- LMV TTAXI Chassis No – 361058 Engine No – 1748728 Kms – 250km(At the time of Purchase) We have purchased vehicle from your authorized dealer M/s Fort-point, Chinchpokli, Mumbai. The vehicle which we have purchased with great excitement is white colour but fact is it is repainted from RED to white. Red colour was visible on body while servicing of vehicle By the above incident we become suspicious and cross checked all the documents available. Manufacturing Details we found out were shocking as below. 1. Application to RTO – December – 2011, colour - white 2. Insurance – Nov- 2013, colour white. 3. Registration Book – Nov-2013 colour white. We had asked for new vehicle, your dealer has sold us vehicle which is repainted and 2011 production. We even don’t know weather is first sale or 2nd sale, even we can predict it is the theft vehicle sold to us. Initially when we went to clarify this issue your dealer on very instance he offered us to pay back some amount as it was 2011 model and now no response. By this mail we strongly demand replacement of my vehicle, compensation for mental harassment. We assure you full co-operation if needed to burst this racket or else we will have no option other than filing criminal case against Suzuki and Fort point and also will take support from Consumer forum. You have one week to act on this. MR.TARKA VISHWAKARMA DEV TOURS AND TRAVELS MOBILE NO.[protected] / [protected] [protected]@gmail.com

Dear sir i have purchase on 22/10/2014 a new maruti swift xxi model which no is Rj-14 cx 3617 from vipul motors, shyam nagar, Ajmer road, jaipur (Raj).on date of purchase i see the door sill guard light not glowing, i complain to sales representative, but that day very rush in showroom and thay given me assurance that after diwali hollyday they will send engineer in my home & solve the problem. but after diwali i call so many time but no result. so after 8days i went to showroom And then they solve the problem. After 2-3day the back side central locking is not working i complain to vipul motor but till today 19.11.2014, no any action done by them. so i request please solve my problem. I am waiting your proper response. Thanks upendra kant Mob:[protected] / [protected]

RESPECTED SIR WE HAVE PURCHASE ERTIGA CAR FROM M/S STAN AUTOS KAPURTHALA PUNJAB ON23/07/2014 VIDE BILL NO VSL14000192 DT 23/07/2014. THE DUE PERIOD FOR DELIVERY OF RC IS ONE MONTH BUT EVEN AFTER COMPLETION OF FOUR MONTHS WITH REMINDERS AND REQUESTS THE HAVE NOT DELIVERED RC. YOU ARE REQUESTED TO TAKE ACTION AND ENSURE TIMELY DELIVERY OF RC DOCUMENTS . CONTACT DETAILS M/S SHREE GOPAL OVERSEAS TALWANDI ROAD VILLAGE SHEIKUPUR KAPURTHALA TEL [protected] ATTACHED COPY OF BILL)

I BROUGHT A ALTO K10 on yesterday in the name of NITESH KUMAR from AUTO PACE CHANDIGARH THEY HAVE DELIVERED THE CAR WITHOUT PDI I AM ATTACHING THE SNAPS ALSO 1. POWER STEETING IS NOT WORKING IT SEEMS LIKE A TRUCK STEERING 2. THERE IS A SCRATCH ON THE LHS FRONT WINDOW 3. REAR WINDOW HANDLE ON LHS IS SEEMS LIKE VERY OLD 4. BONUT FANCING PLATING IS VERY POOR CINDITION 5. FRONT BONUT INTERNEL WALL RUSTED 6. LOOSE SCREW LYING INSIDE THE BONUT. 7. UNPLUGGED ELECTRICAL CUPPLER. YOU ARE REQUESTED TO KINDLY LOOK INTO THE MATTER AND I AM GOING TO POST THESE SNAPS ON SOCIAL MEDA THAT HOW A DEALER IS PLAYING WITH THE GOODWILL OF THE COMPANY. YOUARE REQUESTED TO DO A IMMEDIATE ACTION ON THE SAME. Regards [protected]-Sachin

Hi sir, we have a Maruti Suzuki Dzire diesel with VIN no . MA3FSEB1S00389324 and engine no.1644001.There is heavy white smoke complaint from starting to.5 to 1 km journey everyday.After the dealer service it is still remain in the same.Do needful thanking you V J Mathai

To The Manger of MARUTI SUZUKI ROHAN MOTARS in Sarita Vihar New Delhi-110076 Mathura Road I was buy a car from ROHAN MOTARS of Rs. 6, 51000/- on loan . So i giving the cheqe of booking amnt. Rs. 20, 000/- and am and after that am giving the DD of amnt Rs. 6, 40, 787/- and before buy the car ROHAN MOTARS told me that he will giving the my refund amnt of rs. 10, 200/- in a 1 week but after 1 month no body response me about my refund mony. and Mr. Pankaj there is sale person in ROHAN MOTARS he did' not pick-up of my call, am badly to say tha you are giving the very bad service and wrong promisses to customer . this is my hummble request to you.plese response to me and complete the prosess to giving my cash back as soon as possible. Name RINKU Mob. [protected] Car No. DL 3C BU 8687

Hello I have purchased Celerio from Mahalaxmi Auto, SB Road, Pune on 3rd Oct 2014. I would like to register a very very strong complaint against this centre for following reasons. 1. I noticed that the right side mirror and wiper blade were faulty having manufacturing defects on the very next 2-3 days. This was intimated to the dealer and I was promised replacement of the same within 15 days since they were out of stock. This was confirmed with a written confirmation from the dealer on the invoice. It is very surprising that such small parts are out of stock with so called renowned dealer of a famous brand. I have been following up with the dealer/service centre for the above but the requests were all falling on deaf ears with either no response or arrogant behaviour. I also come from a service industry and I very well know what it takes to satisfy a customer but your guys don't even have basic courtesy to respond to the customer's requests. Everytime I have called them they have given all false promises to which now I am the sufferer. 2. Although the vehicle is still under warranty, I was told that the above services would be chargeable to me which is really very surprising. Although I have got replacement of the mirror after 45 days, I have still not got replacement of the wiper blade. Looks like it is still out of stock. I am completely frustrated and irritated with this kind of behaviour and feel very sorry to say that Maruti Suzuki tolerates dealers of such kind also. I had highest regards about Maruti but am contemplating now whether to suggest anyone to buy a vehicle. I don't believe that a small part like wiper blade or mirror is out of stock for more than one and half month. Please ensure that I get the required replacements within next 2-3 days. Regards, Prashant Nanekar Mobile +[protected]

I would like to inform you that our vehicle SWift zdi no. UK07AT6521have a trouble in power steering from last Six month . I Have send my car to shakumbary AutOmobile haridwar On 7/11/2014 & my Vehicle attend by mr Arshad Ali Khan After spend the whole day the problem are remain. & the sevice staff not given any setishfy conclusion That how & when they remove this trouble. If this prob Is goes far then at least i have to consumer form I am waiting your response Regads Subhash tyagi Ph. [protected] EMAIL- [protected]@gmail.com

sir bought car from Relan motors and I have omini van they said we will give you exchange offer of Rs 13000 and now they are giving me only 5000 they said i have to paid VAT 5000 so we give you only 5000 and they committed me about extended warranty of 2 years they already include that amount in car price but now they said that we given you price without extended warranty please do justice sir

Hi I have purchased 2 Suzuki access 125 few years back in kota . Your service centre was there at that time but now there is no such service centres available . I am totally fed up with the services provided by you now . I made a complaint about servicing year back, somebody came after 15 days and did the same . I am again having trouble with my bikes as there is no authorized service centres available in kota . I would request anybody from your company to come and look after my bikes immediately .. You guys are so smart that at the time of sell you opened everything but when it comes to servicing nobody is bothered about that . Suzuki as a brand was so good before is no more now a days . I'll make sure that nobody from my friends and family purchases your products in near future . I want somebody from Suzuki to call me at [protected] or mail me at [protected]@gmail.com

I had a major complaint for my car, its warning indication light shown, and I gave for service in Sai Service Vallam, Perumbavoor, Kerala, they rectified the complaint but the next day the complaint was shown again. Many times the car was given for servicing for the same but the warning indication still persists. Now the Sai Service authorities are not willing to correct the error. So please do the necessary steps for this matter urgently. The details regarding the services availed are as follows: Inv no :[protected] Customer no.: 477691 Inv date :30th april 2014 Sr no :504-4581 Reg.no. :kl45-b-2042 Model :maruthi swift Sr date :25th april 2014 Yours Faithfully, Rancy Johnson & Johnson Skaria(Husband) mob no:[protected]

Dear Sir I Am a lawyer practising at Thrissur District. I had a good track record in using Maruti Cars since I had a 2010 model Zen estillo with me. I bought a Swift LDI in the month of June, 2014 from Sai Service, Thrissur. ITs registration no. is KL-8/BD 4214. with engine no. D13A0488429 and chasis no. MA3FHEB1S00666133EE. Its 3rd service took on 15th or 16th of October, 2014. After servicing when the vehicle was delivered to me on late night I could not inspect the vehicle very thoroughly. When I inspected the vehicle very next day I found that front AC grill was rubbed with some external object and the black coating of the said grill wipped off and it become white on some parts. When I made complaint to the Said Service Thrissur, The responded its a matter that occured by my negligence. But subsequently they took my complaint in record and unfortunately afterwards refused to rectify the AC Grill complaint. Not even a single official from said Service Except on service adviser and sale team leader discussed with me about by complaint. Sai Service Service wing took the matter very evasivley, and they did not called me to talk about the complaint. Very evasive and irresponsible attitude I experienced from the side of Said Service in rectifying the complaint. The said AC grill was tampered due to the irresponsible use of external objects during the service and its s the sole responsibility of Sai Service to Rectify the complaint but unfortunately they don't. Said Acts from the side of Sai Service will cause to defame the goodwill of Maruti among the middle class costumers. Hence I humbly request your goodself to peruse the photo and go through the complaint and may order for necessary steps for replacing the said AC grill with genuine one. Thanking You ADV. Sujesh.K

SIR, I had purchased Maruti Ertiga petrol model VXI BS IV from M/s Bharath Auto Cars (P) Ltd., vide invoice # VSL13001572 dated 24/01/2014. Since day one of purchase I had noticed a peculear sound from front and back side of car was giving while driving. When taken to M/s Bharath Auto Cars(P) Ltd., they said its drive shaft and read axial sound. Vehicle was left for service for three days to rectify the problem, But they could not rectify. As the spares where not available. Again in the first service reminded about this problem, and the replay was same(No spares). Now its 10 months past my vehicle has run for 10000 KMS., and was kept for service with a gentle reminder with a letter acknowledged to solve the problem. But the answer is same. No spares. Now my question why you do not supply adequate spares to your dealers to rectify manufacturing defects. What do you mean by PDI?. I am attaching the scanned copy of the letter issued to M/s Bharath Auto Cars(P) Ltd. Thanks, With Regards, Jayakar Bhat U [protected]

I dr shashi kumar purchased maruthi swift zdi diesel on december 2012, my car completed 40000 km I had given to servicing on 10/11/2014 for regular 40000 servicing, in RNS motors bangalore, after servicing they have charged me 11900rs bill for oil changing, wheel alignement and wheel balancing. This is very high as compared to previous service done in madikeri as much as twice the previous servicing and the quality of the service is very poor, as we know servicing involves complete check up of the vehicle, what I noticed is they have done only externally, they just thought if car looked shining enough for customers. Main matter comes here immediately 1 day after servicing i.e on 11/11/2014 my cars clutch system is gone after running less than 100km. So my point is what is the meaning of service here, what exactly they have done in service. This is what the service you are giving for coustomers, one more thing immediately I taken my car to to saketh motors tumkur on 11/11/2014 evening they told cost of the repair may be around 6000rs, I just enquired in other showroom its just around[protected]rs. I strongly disagree with this kind of over charging with new customers. With all this coversation I just need an immediate reply for this matter otherwise I ll file the case in consumer court. One more thing I just want to tell that my family owned three cars from your maruthi suzuki an alto, swift and ritz, we just sold alto 3 months back, your company mainly popular because of low maintaince charges, the trust with ur company has gone just with in 2 days because of poor quality servicing and over charging. Please kindly reply me for this isssue...thank you. regards dr shashi kumar

Respected sir, I have bought an maruti suzuki eeco 5 seated A.C one month ago from kiran motors modasa and today after a month i have taken my car to the service station at kiran motors modasa for servicing . but when my car had got for servicing then it was found that my car has got damaged from the back side of left tyre body then i had asked to the executive of kiran motors (modasa ) about this touching of car, after that an executive of kiran motors said that you please contact himmatnagar branch ( kiran motors ), then i had personally contacted himmatnagar branch then after viewing the car executive of the kiran motors had said that your car had been damaged by you only and the colour which was applied to your car is not of our company ( maruti suzuki ) after a short conversation they had said that the car has been repaint a month ago after that i had said to the executive that a complete month also not happened of my brand new car and then i had met sunilbhai who is vice executive of himmatnagar branch ( kiran motors ) then he said that you had got your car touched or been got accident by you and aftyer that you had repainted your car. but sir my car never got any accident and never it had been touched anywhere . Sir they are trying to fool me by telling all the false things to me and makink the things round & round. this is the worst impression i had got got for your company . I feel so disgusting after listening all the points of company s executives . I belong from middle class family and i was very excited to buy a new car but after this incident i and my family has got mental disorder and i feel exhausted now. SO PLEASE SIR RESOLVE MY COMPLAIN AS FAST AS POSSIBLE. FROM : JITENDRA BABUBHAI PRAJAPTI MOBILE NO : [protected] EMAIL ID: [protected]@gmail.com ADD : 27/E KARTIKEY SOCIETY OPP ZAYKA HOTEL MALPUR ROAD MODASA . MODASA -383315 DISTRICT: ARVALLI STATE : GUJARAT

I would like to bring to your attention the following: I had a small accident and my front bumper (RITZ) was damaged, I gave my car to your authorized service station M/s Pushpak Motors (Vidyaranyapura, Bangalore) I have enclosed the copy of the Retail Cash Memo New Bumper was fitted and delivered on 23 Oct 2014 However the fitting is not flush and it protrudes at two points, on pointing out this the concerned service person said that Maruthi supply these spares and there is little we can do about it. Sometimes it fits well and sometimes it doesn't, it is all customers luck. (The person was MR Balu) On insisting that the Bumper has to fitted flush, he promised that they would do it in the next week, but nothing has been done yet. I have also enclosed the photos of the Bumper. I would like to know if this will be rectified or I have to be satisfied with what they have done.

We are personally following up for the Excise refund, for the last six months with the dealer. Request you to please look into and get it sorted out immediately. The chassis nos are given below. Request you to send us the status at the earliest. CH NO .-469915 CH NO.-064743 CH NO.-064953 CH NO.-064886 CH NO.-064724 Mr.Wahid :- We have experienced this unwanted delay with your Dealership only. Because of this delay, we were forced to go with other Dealers / other brands, last month. Require your personal intervention in getting it settled, which will help us to have a smooth sailing ahead. Dealer Ms Sehgal Autoriders, Pune.

Sir I have booked Maruti Suzuki swift dzire VXI black color on 18/09/14( booking was confirmed through company SMS sent on mobile) through dealer Manan autolink Ahemdabad, Gujarat. Dealer promised me delivery in 30 days. Now 50 days have been passed neither vehicle is delivered/nor confirmation is given. In turn on repeated contacts dealer says, the company has stopped producing the booked model.

Sir i am Dr Khaleel M. I booked Maruti Suzuki Swift Dzire (black color), through the dealer Manan autolink Pvt ltd Ahemdabad Gujarat on 18 sep 14, which was confirmed by Maruti suzuki company through SMS sent to my mobile .Dealer has promised me delivery within 30 days of booking.Now 50 days have passed neither vehicle is delivered nor any confirmation is given to me.on repeated contacts the dealer says company has stopped producing the vehicle model which has been booked.

Dear Gentlemen, This is to bring to your notice that your Dealer Bimal Auto Agency, Whitefield Road, Bengaluru are very bad in Service . We have purchased Ertiga in the month of August 2014. Unfortunately the vehicle got hit from back side and damaged in the first week of October '14 and given for repairs on 6 th Oct'14. Till today the said vehicle is not attended for repairs even after 35 days. We have approached several times and got the reply that they have ordered for the parts required and are yet to receive and nobody know when they get parts.when we asked about approximate delivery date of the vehicle after repairs they have no answers. Is this the way of customer service of your dealer, are they not ashamed of their service ? we are the customers of Maruti vehicles since 1998 and never experienced this type of negligence in service. We hope you will take necessary steps immediately in this service lapse . Ref : Vehicle Ertiga VDI Limited Edition - KA 53 MB 7020 K.C.S. NAIDU. Ph: [protected]