Maruti Suzuki India Complaints & Reviews

Hello, I'm malathi i have purchase a Stringray VXI (O)buy exchanging our old Wagon r car... We are a have a awesome experience with the new car ...EXCEPT OUR CARS FRONT GLASS HAS SOME PATCHS AND GETS MOIST OUTSIDE THE GLASS IN WINTER AND RAINY SEASON ...because of this using wipper even there is no rain as we done with our first service we told our dealer (CARS India) and they have done service and they check thoroughly the glass and they have told that the vent screen has a leakage of AC so the fog is being created on the outside of the glass ...and they a saying that its company problem ... I need a solution for that problem because of this we cant travel during rainly season and winter ... pls check this and solve our problem

I had purchased a Wagon R STINGRAY VXI dated 03rd Dec from Pallabi Motors, Guwahati. 2014 and deposited around Rs. 27, 000/- with the Dealer against Registration of the vehicle which is actually around more by Rs. 8, 000/- from the actual amount. But in spit of this, I have not received my RC till 06.01.2015. I had initially told the Dealer Sales ppersonal that I would do the Registration myself, but they were of the view that, it is mandatory for the registration to be done at the Dealer end. I myself am from the Automobile Industry and have till date worked in many Dealership Network and still in the Service Industry workinfg as the Fleet Head, Assam of GVK EMRI, 102 Ambulance Project. The perception and attitude of the Dealership and subsequentkly rob its customers is actually very discouraging which I shall take up with the concerned autority. I want co ordination from your end to deliver my RC immidiately for want of which, I am not being able to use my vehicle. AMARJYOTI BHUYAN. PH.[protected] CHASSIS NO. MA3EWDE1S00796492 & ENGINE NO. K10BN1798679

I AM USING MARUTI CAR FOR LAST 20 YEARS. THIS IS THE FIRST TIME I AM BEING HARRESED AND SURPRISED BY THE ENTIRE DEALINGS. I WAS RETURNING FROM SILIGURI AFTER A SUCCESFUL TOUR OF NORTH BENGAL TO MY HOMETOWN DURGAPUR ON 29/12/2014 . BUT ON MY WAY I MEET WITH A MINOR ACCIDENT OF CAR (WB 40 U 7976) [SWIFT ZXI ] HAVING HIT A SMALL STONE AT ABOUT 6 IN THE EVENING WHICH IMMEDIATELY BURSTED MY OIL FILTER CAUSING IMMEDIATE DRAINGE OF THE ENGINE OIL. AND CAR CAME TO STANSTILL. AFTER THAT I CONTACTED MR. SAIKAT CHATTOPADHYAY ([protected]) WHOSE NAME WAS SUGGESTED BY BEEKAY AUTO ASANSOL FROM WHERE I HAD PURCHASED MY CAR, AND HE FURTHER RECOMMENDED TO CONTACT MR SATYA DEY ([protected]) PROPRITOR OF M/S SPEED WHEEL, AT NTPC. HE IMMEDIATELY RESCUSED MY CAR AND TOOK TO WORKSHOP AND SAID THAT ONLY Rs 800/- FOR CHANGE OF BEARING AND ABOUT Rs. 2000/- FOR CHANGE OF OIL FILTER AND MOBILE WILL BE REQUIRED. I DEMANDED TO CLAIM INSURANCE WHICH I HAD TAKEN FROM MARUTI (BEEKAY AUTO) BUT HE DISCOUAGED BY SAYING THAT I CANT AVAIL THIS CLAIM. INSTEAD HE SAID IT WILL BE READY IN TWO DAYS AND I WILL GET MY CAR FIT AND FINE. NEXT DAY ON 30/12/2014 I RETURNED HOME WITH MY FAMILY. ON 31/12/2014 WHEN I CALLED M/s SPEED WHEEL I WAS TOLD ONE MORE BEARING SET GOT DAMAGED. AGAIN I DEMANDED TO CLAIM INSURANCE FOR THE ACCIDENT BUT THEY DISCOURAGED. ON 02/01/2015 I CALLED TO KNOW THE STATUS AND THEY SAID MY CRANK SHAFT HAS GOT DAMAGED AND NEEDED REPLACEMENT, AND AGAIN I WANTED TO CLAIM INSURANCE AND THEY REFUSED. INSTEAD SAID THAT THE CRANK SHAFT HAS BEEN ORDERED AND COMING FROM RANIGANJ, WEST BENGAL. ON 03/01/2015 I CALLED AGAIN TO CLAIM INSURANCE AND THEY AGAIN REFUSED AND SAID CRANK SHAFT HAS BEEN ORDERED AND COMING FROM GURGAO. ON 04/01/2015 I CALLED AGAIN AND THEY SAID THAT CRANK SHAFT IS ON THE WAY AND WILL REACH BY EVENING ON 05/01/2015 I CALLED AGAIN AND THEY SAID IT WILL COME FROM GANTOK, SIKKIM AND IS ON THE WAY, AND FORCEFULLY SAID THAT I CANT CLAIM ANY INSURANCE. THIS ENTIRE EPISODE MADE ME FEEL BETRAYED AND I AGAIN CALLED MR SAIKAT CHATTOPADHYAY AND HAD DETAILED HIM ABOUT EVERYTHING. FROM THAT CONVERSASATION I UNDERSTOOD THAT I HAD BEEN KEPT IN DARK ABOUT THE ENTIRE PROCEDDING AND FORCEFULLY NOT ALLOWED TO CLAIM INSURANCE. MORE OVER IT WILL TAKE ABOUT 10 TO 15 DAYS MORE. WHERE AS I WAS TOLD THAT IT WILL TAKE 2 TO 3 DAYS ONLY. THE EXPENDITURE ESTIMATE HAS BEEN INCREASED BUT NO CONCRETE IDEA GIVEN EXCEPT LABOUR CHARGE Rs. 7000/- AND CRANK SHAFT COST Rs. 7000/- . MORE OVER THEY DOWNED THE ENGINE WITHOUT MY CONSENT. THE ENTIRE DISCUSSION IS OVER PHONE AS I STAY AT DURGAPUR ABOUT 270 KM FROM WORKSHOP M/s SPEED WHEEL I WILL LIKE KNOW THE ACTUAL STATUS OF MY CAR AND FOR WHAT REASON I AM NOT BEING ALLOWED TO CLAIM INSURANCE. BEING A LOYAL CUSTOMER OF MARUTI FOR MY ENTIRE DRIVING YEARS I DEMAND IMMEDIATE ENQUIRY ON YOUR PART AND LET ME KNOW THE ENTIRE DETAIL

Dear sir, I am the R.C.owner of KL-10-AG 6721 Alto k-10. purchased from A.M MOTORS Manjeri, Malappuram, Kerala The steering lock of my car got locked while I was driving the car with my family last week..We escaped narrowly on that day and then I approched the dealer to repair the same.They informed me that an amount of 12000/- should be paid to replace the lock system . I want to know what is the reason for the same.Now Iam not cofident to drive the vehicle. I may inform you that I am not ready to suffer the expense because this is a technical fault from your end.I hope that the company will take necessary actions in the captioned subject and get the lock system repaired free of cost.. You can consult the dealer to ensure the genuineness of my complaint. mob no. [protected] your's truely. DINESH.P.

My Alto car ( model 2009 ) was given to B K Motors Ring road, kalyanpur, lucknow (authorise service centre ) on 31/12/2014 for service, without any permission they charge Engine coating, sil, , , , (another coating), wheel bearing etc etc -- and they charge Rs 8692: 00, I paid Rs 8292:00, A bill I got that was hand writen . So I request you please check the matter . Thanking you -- --D K Acharya, UP 32, C R 4927

i purchased maruti suzuki alto 800 at 05/11/2014 to TCS Automobile Neelam chock Faridabad, But i do not found my RC after two month, i am very critical position be my car is hold on temporary Number i am daily calling for RC but do not found any good respond by your dealar so i am very mentally frosted, so i am driwing your car on risk.so please short out my problem otherwise i go to consumer forum. sunil solanki [protected] Faridabad Haryana.

Dear Sir/Madam I purchased Maruti Suziki Celario on 28th Dec, 14 from Bareilly. In this connection I would like to make complaint against Sunil Wadhwa, MD at Coral Motars (P) Ltd., Station Road, Bareilly . He miss behaved and did loose talk with us. He did not cooperate with customers and behave very rudely, which is not expected from a employee of reputed company. I am very much disappointed with your service and complaining you just to convey that, this type of behaviour will effect on your image. Regards Dr. Shivom Singh [protected] [protected]@rediffmail.com

my name is manoj parmar. I has a acsidant date 15/12/2014. i will repair in jk motor pal suart(gujrat). will go 20 day & they are told me company have no parts. avalable. i have bad expricanse in JK MOTORS (Authorised maruti service station) at surat pal (gujrat) there exutive . name is mohan. he is not respect to customer pl. solve my problem

I WAS DRIVING MY CAR FROM ERANAKULAM TO MY HOME TOWN QUILON AT ELAMAKKARA 15 KMS AWAY FROM VYTTILA ERANAKULAM.MY CAR GOT BREAKDOWN. I WAS DRIVING IN NORMEL SPEED SUDDENLY WITH OUT MORE ACCELARATION HUGE SMOKE CAME THROUGH THE EXHAUST. THE VEHICLE ENGINE WAS RAISED SUDDENLY I STOPPED THE CAR.THEN I CALLED THE HELPLINE, FROM INDUS MOTORS .THEY ATTEND IMMEDIETLY AND GAVE ME GOOD SERVICE.THE CAR WAS TAKEN TO INDUS MOTORS VYTILA.AFTER CHECKING THEY INFORMED THAT CAR ENGINE WAS IN TROUBLE.MY CAR HAS COVERED ONLY 29000KMS. I DONT KNOW THE REASON. IHAVE BEEN USING MARUTI BRAND FOR THE LAST26YEARS. WE HAVE ALSO COME TO KNOW THAT THERE HAVE BEEN THE SAME COMPLAINT WITH MANY SWIFT DEZIRE CARS. SO KINDLY DO THE NEEDFUL SINCE IT WAS A MANUFATURING OR MECHANICAL DEFECT WHICH YOU MAY PLEASE RECTIFY AND GIVE BACK THE BACK CAR IN GOOD CONDITION AND EARLY AS POSSIBLE SINCE THE CAR GOT BROKEDOWN ON[protected]. MY CAR DETAILS ARE CAR NAME: SWIFT DEZIRE VDI. REGISTRATION NO: KL-02-AK-7061. CHASIS NO:MA3FJEVIS00160106. ENGINE NO:D13A1871202. DATE OF DELIVERY:5-6-2012.

VING MY CAR FROM ERANAKULAM TO MY HOME TOWN QUILON I WAS DRIVING MY CAR FROM ERANAKULAMTO QUILON MY AT ELAMAKKARA 15 KMS AWAY FROM VYTTILA ERANAKULAM.MY CAR GET BREAKDOWN. I WAS DRIVING IN NORMEL SPEED SUDDENLY WITH OUT MORE ACCELARATION PLEANTY OF SMOKE COME THROUGH EXHAUST VEHILCLE WAS RAISED SUDDENLY I STOP THE CAR.THEN I CALL THE HELPLINE, FROM INDUS MOTORS THEY ATTEND IMMEDIETLY AND GIVE ME GOOD SERVICE.THE CAR WAS TAKEN TO INDUS MOTORS VYTILA.AFTER CHECKING THEY INFORMED THAT CAR ENGINE WAS IN TROUBLE.MY CAR WAS COVERED ONLY 29000KMS IDONT KNOW THE REASON. IWAS USING MARUTI BRAND FOR THE LAST26YEARS.SO KINDLY DO THE NEEDFUL SINCE IT WAS A MANUFATURING OR MECHANICAL DEFFECT WHICH YOU MAY PLEASE RECTIFY AND GIVE BACK THE CAR IN GOOD CONDITION. I was driving my

Dear sir, My self Mritunjay Dangi. maruti suzuki Ertiga VXI purchase on 24 november 2014. in frist serivce we going on kiran motor serivce centre naroda. baut vary poor service and not proper answer given by service head Mr. Jayesh Patel. i fill today my Worng choice car selection with Maruti suzuki . Pleaase solve my problem. Thanks & Regards Mritunjay Dangi [protected]

Dear Sir, I purchased a Wagon-R with the following details: Qwmner's name - Namita.B.S Maruti Wagon-R VXI Reg date - 03/10/2011 Chasis number - MA3EWDE1S00280629 Engine num - K10BN1413460 I have been driving for 3 years to office and back. The distance covered in KM is 40, 800 as of now. The servicing is done on time. The change of the various fluids/oils as per user manual is done as instructed at authorized service centers. Presently at Nexus, Sathnur, Bangalore. Now, in three years of my use, the door show the sighs of rusting. The car first at my home was Maruti 800. Even after use for 18 years, there were no such signs of "rust" in my dad's Maruti. These symptoms of rust on the doors are highly unacceptable and unexpected from such a highly reputed brand. All the 5 members (adults) in my family have Maruti (age of the cars range from 18 years old to 1 year old). Why is mine rusted? Please specify the measures that would be taken in order to rectify the problem. Would I be entitled for change of doors under warranty. Can this sort of supply from Maruti be expected and is this to be accepted too. What if more damage be done to my car because of the spread of the rust. Expidite the solution to the problem please.

I have sent this letter to HDFC but the Bank is officer are stating that your dealer has to follow the proper procedure and do not come to us, Respected sir I m facing to much inconvenience as my car loan was already sanctioned from TVS, but the cheque is not given to me as NOC of HDFC is not given to me, Hence do the needful immediately. I have attached the copy of letter as below :- REQUEST LETTER To, HDFC Bank Ltd Pune Applicant :- Mr. Bhagwat Narayan Chavan, Residing At :-Flat No. 403, B wing, Navkar Pride, Plot No. 144 / D, Sector No. 11, Near Spine Road Over Bridge, Mercedez Benz Chawk, Chikhali-Pradhikaran, Pune 411 019. Date of Birth :- 10/10/1975 Mobile No. [protected] / [protected] Subject :- Request for NOC for Remove Hypothecation…, Respected Sir, I have purchased the Maruti Suzuki Ciaz VDI, four wheeler vehicle bearing registration No – MH 14 EP 6162, colour – S. White, Engine No- D13A 2442299, Chasis No.- MA3EXEB1S00103349 on 21/11/2014. That I further state that I have applied to loan for car loan to your bank and accordingly hypothecation is entered in the RC book of said vehicle, but due to the negative verification of residential address loan is rejected. That your bank due to the above mentioned reason does not given a car loan to me, but your hypothecation is mentioned in RC Book of said vehicle and accordingly My car (Pune) Pvt. Ltd. is issued letter to your bank to remove Hypothecation on said vehicle dated 19/12/2014. I further submit I do not taken any loan from your bank, hence issue NOC to remove your hypothecation / charge on said vehicle. Please do the needful immediately as I have taken loan on said vehicle from other bank and loan cheque is also drawn in my favor, but same is not handed over to me as your NOC is required for to remove your charge / hypothecation on said vehicle. Hence this request letter. Thanking you Mr. Bhagwat Narayan Chavan

I booked a swift LXI(O) car with "" TRICITY AUTOS ZIRAKPUR PATIALA HIGHWAY"" on 17 December 2014 The Sales man MR Gurprett Singh Promised me to deliver car within 2 days . He told me that it was available in his stock. After 2 days he told me that VXI model was available n LXI (O) was not available .He was actually lying upon me .He cancelled my order n promised to delver my refund next day .i gave him a a call every next day but didn't received my refund i received my check on 2 January that RS 250 deducted .And check was not delivered i had to go and collect it the car was not cancelled by me than why should i bear these charges neither of the sales executive got any communications skills to properly talk to the customers it was really a horrible experience with your company and would rather say that maruti dealers only know how to fool their customers and provide immensely third class service by only telling lies to the customer the executives were rather arguing with me please look into the matter and try to make sure that you don't loose any more valuable customers

We have purchased a Maruthi Ritz vdi from RNS Motors on 27th June 2011 . On running the vehicle we have observed some crackling sound on the back beam where the springs are held. We have informed Mr.Manjunath of RNS motors of yeswanthpur regarding this. This problem is observed only when the vehicle move over humps or troughs.He tried to correct by placing bushes and informed us that the problems is solved. but we observed that the crackling sound . To this his explanation was that the, the car design was such that, the sound cannot be eliminated.We were running the vehicle like that for long.( this is in first service) A year back we have switched our service to M/S BIMAL OF PEENYA as it is near to our place of working. Recently when we gave the vehicle for servicing, we informed to Engineer the beam sound at the back, and requested him to look into it and informed him the design problem as informed by Rns motors.To this he informed that there is no design problem and we we toolk a trial run of another vehicle and found no sound. since our extended warranty is still available he will change the parts after talking to his manager. He checked beam on the raised flatform and observed minor V type depression and expressed opinion that the the vehicle got damaged. We explained him that we have never hit anything in reversing the vehicle, this must have been from the beginning .vehicles are reversed in car parking only and that to slowly and there is no possibility of stones in parking area. We feel we are cheated by Maruthi dealer and we request you to correct the beam at the earliest.My vehicle no.KA02-MF-5838 m.CHIKKIYAN

I bought Ciaz on 12-Nov-14 from CM Auto Chandigarh.After one month of driving i noticed that Paint quality of the car is really poor when a small scratch on the car will show the white color base.I Used Maruti Car from last 5-6 years and loyal to Maruti so buy Maruti car without much inspection but what Maruti is doing now? Killing the confidence of their loyal customer by producing such a poor quality car.

I booked a new maruti suzuki swift ZXI Granite gray with CSD rateson 17.12.2014 after getting confirmation that they have available stock. After paying full payment on 30.12.2014, till now we didn't received our delivery. Our payment included 5 lakhs 5 thousand cash and loan of 2 lakhs. But till now M/s Popular vehicles and services ltd, thalassery, kannur, kerala under kozhikode branch are not delivering our delivery with lots of excuses wwhich we are facing daily from them. We are fedup from their irresponsibility. Please do the needul ASAP. customer docket booking number 6981

I am a loyal customer of maruti since 1999.My first car was maruti 800 purchased in the year 1999.Its registration number was DL-2CK-7187 in the name of Jagdish Ram Kohli. My second car( wagon R LXI) Number DL-9CM-4660 was purchased in the name of National Insurance Co.Ltd in the year 2005. My third car Maruti Desize pruchese December 2011 in the name of National Insurance Co.Ltd.Its number is DL-2C-AN-8641. Recently i got service my car at Apra motor, who informed that there is a clutch plate and bearing job is required.Immediatley i send my car at Naraina Maruti serive station and got repair clutch plate and bearing.After receiving the car I found that still car making noise. Upon noticing the engine sound, the vehicle is taken for the repairs at your outlet m/s Naraina maruti service station on dt. 27/12/20124, but it has been conveyed that the engine has sustained the mechanical damages and repairs are beyond the scope of the warranty. It covered only 47800 km. I would like to mentioned that Since inception 1999 my all car has been service at Maruti authorised service station as per schedule given by maruti.This car also since inception has been serviced at maruti master okhla.The record can be verified from the workshop. Please note that while the engine damages not due to lack of any due periodic maintenance, hence it is beyond my knowledge and belief that same cannot be considered under warranty. And under the given circumstances i would like to seek clarification that 1, whether i failed to arrange the vehicle to your authorised dealers for timely maintenance service or the service was not up to the Maruti Standards with those authorised dealers. 2, whether it is an average mileage when the vehicle Maruti Dezire Vxi experiences such periodic maintenance or it is an abnormal repairs pl elaborate. 3, if the dealers are failed to prove that all the services and periodic maintenance are not timely held and such said repairs are abnormal, please explain why dealer should not entertain the repairs on warranty. I hope you shall take this case on merits and shall follow till it’s judiciously end as it to cause me exorbitant sum without any of my fault, unnecessary loss of money on taxi hiring, loss of mental peace and fighting for my right in this harsh winter weather. JAGDISH RAM KOHLI [protected]

Dear sir i have purchase car no. GJ16BB6319 maruti swift dzire from kataria automobile baroda on date . i have complete two nos of free service in time line . on date i have got accident with truck . as my car is badly damage in accident i send my car to dealer for repairing. as car insurance is given by car dealer we take repairing of whole car in accident claim . as insurance party assure us to take full damage insurance we agree on repairing of car. now after many follow-up after more 6 month when we go to check condition of repair car we found that car is ready . when technician give trial of car we found some cranking sound from engine. so we inform techanician about this sound than he ask that this is engine internal fault and we are npt responsible for this if we want to repair this than we have to pay 1.5 lac to him for this engine overhauling. as car is under warranty and all service done in authorised centre than how engine problem occur directly . please check out this and solve our problem else i need to go to consumer forum for justice please reply my car details is follow car no ; GJ 16 BB 6319 purchase date :09.03.2013 engine no: 2083141 chasis no 274431 HASMUKH PATEL [protected]

I have booked maruti celerio -vxi - blazing red, at RKS Saboo, Malakpet, Hyderabad for which the executive Mr. Shiva has collected all the loan documents for processing. I was also give the customer docket for booking the vehicle. I have informed the executive Mr.Shiva & SM Mr. Hemant, that I would be taking the delivery on 29-Dec-2014 & they agreed for the same. 2 days before i.e. on 27-Dec-2014, Mr.Shiva, had called me & informed that my loan has been sactioned & to be there at their branch at 11.00 a.m. in the morning as i need to complete the formalities including signing of post sanction loan documents at SBI, Malakpet . On 28-Dec-2014, i called Mr.Hemant to inform him that myself & my wife would be coming tomorrow morning & if there are any other documents to be carried along with us . To my surprise, he simply informed me that, the celerio -VXI red which i booked is not available . When I asked him, how did you book the vehicle without availability of red colour & how did the exeuctive has asked me to come to branch for delivery, he simply informed me that red color is not available, if I want I can take white color. I was shocked with the response of this SM, ispite of knowing that i am coming for delivery of the vehcile, the very next day. Immediatley I called to AGM Mr. Anand of this branch & questioned him that how his SM & exeuctive can cheat me like this. Even AGM also was very caual & informed me that he would check & get back, but there was no response from him after that. I have undergone mental harrassment from Mr. Shiva & Hemant who has given false promise, just to achieve the targets of booking & do not have basic ethics & sensitivity towards customers. I have spent my valuable time & energy on submitting various documets to these people & also to the bank . Myself & my wife have also took leave on 29-Dec-2014 expecting to take the delivery of the maruti vehcile, which is leave loss to us for one day. With this experience, I lost faith in maruti dealers . Ultimately I had to go for Hyundai who had sancitoned my loan in 1hr & delivered the vehicle immeidatley . I am writing this mail to take all the necessary actions required, so that no such customer would suffer like this from Maruti dealer staff. Hope, I would get back my booking amount atleast. Thanking you, Rajasekhar Mob: [protected] Uppal - Hyderabad