Maruti Suzuki India Complaints & Reviews

purchased zen estilo vxi- wb-06-g-6205 through maruti true value autohi tech picnic garden 34 cn roy road tiljala kolkata -39 on 01/08/14. met with an accident on 29/8/14. insurance purchased from maruti bajaj allianz, mani square mall, 4th fl, maniktala, kolkata. as per mr anupam das, asst. mgr/claims of bajaj that vehicle is not on my name as on 29/08/14 as per vahan website thus claim is rejected. as per mr rajib, m mgr. of auto hi tech true value outlet that they submitted all documents for name trasnfer to rto/alipore/kolkata on 17/08/14. it is quite natural that generation of smart card on my name will take some time. if vahan website is not updated then how does it prove that the vehicle is not on my name once i have made full payment on 01/08/14. as per bajaj vahan website is showing the said vehicle is on previous owner name. how it is possible to come to this conclusion that till generation of smart card that vehicle is on previous owner name. once form 29 & 30 is signed on 01/08/14 then automatically the vehicle is sold out to new customer. please look into the matter and resolve the issue. it is harassment only, nothing else. please keep your company's reputation and pay me the insurance amount. thanks from gopi nath ray/ [protected]/ [protected]

Hi, I am an owner of Swift and on my first servicing i was educated by your technical member that my AC filter is not fitted it is a factory fault so i have to get it fitted at a cost which they charged Rs.450/-. As said i agreed and it got fitted. So my question is, is it true or I am bluffed. And if so why not maruti is bearing the charge for the fault? I went to Spectra Motors Malad Mumbai Service centre Thank you

Hi, I am an owner of swift and on my first servicing i was educated by your trained maruti staff in Mumbai Spectra Motors Mulund that the AC filter has not been provided by your company so the customer has to purchase the filter. So i was charged 450 on my first servicing. Is the case genuine or i was bluffed. And if so why the car company is not bearing the charge? Thank you

Reg No 1906 JK 21B I had given the Alto K10 for 2nd serviceing at Jamkesh Jammu but they had not done the service properly and when i started to use AC after service i found that it was not working properly and producing a lot of noice. i had reported the same to concerned dealer but he has not any given response related to issue reported after service. I am continuously taking follow ups from them from last 15 days but they are not responding and not calling back within commited time lines. So please talk to concerned dealer and get it rectified on priority. We are not expecting this type of service from Maruti company. Name Rakesh Sharma Contact no [protected]

Hi, Would like to brought to your notice on a service centre complaint. I had serviced my car wagon R - TN 22 CY 3677 - of Tamil nadu registered vehicle. For the last 2 service i didnt face much of issues. Yesterday 2nd December 14, i got a message from Triveni Cars - mentioning service is due for you please visit - for service call [protected]. When i had planned to give for service, @the gate around 10.00 AM - securities stopped and made me to wait for 5 minutes ( since a new car purchasers are taking photos). Okay understood and i parked on the main pavement and waited @ reception for 25 mins. Later a service adviser contacted me - (name is Vinod) he asked me when did you do last service, i told 1.5 mnths before. Is your 50000 kms is over ? i told him please check your system. Another guy what is your contact no. i said please check your system. Finally, he said i think your car does not require any service as of now... I asked why the hell then you had sent me a message... He asked me to show the message which i had shown him, he said we are unaware about the message. All this things, i Lost my morning 1 hours of time . I asked my friend to bring his bike for going back, even his time got wasted. People there didnt even bother to take the car for simple service and made me to go back without committing anything. I puzzled whether they have so many cars for service, so that they can ditch a customer like this... Require your suitable action on this dealer. Take my car history, i lost my entire morning time. Very Bad start for me, till now my mental agony didnt get over... My Contact no. is [protected] and my mail id is [protected]@gmail.com

Sir My car was accident and fallen into a pit Near babganj dist.gondaSO kindly pick up my car to service centre . I called many number of time to customer care for help but I did not get proper reply or any help. Do needfull as soon as poosible. azharuddin khan Contact no.[protected] Lucknow

My maruti 800 2008 make Reg. No: KL 32 A2116 Car accident on
2/082014 at Vyttila . That time one executive call me and said your vehicle is acccident his name is Shyam and working at Popular and offer to me repair this vehicle Rs. 6000// after proceedings from police he taken my vehicle with claim signed form, RC copy and Draiving licence and once more offer to me with in 7 days i can take the vehicle...But now a day not get vehicle . after 10 days i calll then he did not take the phone ..

at last i contact Maruti Regional office and meet One gentle man his name is Gvg Krishnan and complaint to him. he is very honest man he enquire this matter to Popular .after 3 days i can get letter from i am forced to pay the demerage charge of rs.250 per day ..


this acccident case is registerd No.6944/2014

valid ceaser report, asst motor vehicle inspector report

AMV is report copy already i give in the regional office ..


popular people wanted to me Rs.30, 000


Details regarding damages sustained by the vehicle due to the accident By the Report of vehicle inspector


1. frt rh door and rear door dented

2.R.h Running board Dented

3. Rh mirror broken

4. Rh B piller bended


as follows repair cost RS 30, 000 this tooo much and day robberry


INS from United india ins muvatttupuzha Ernakulam


ins mail order sent to popular body shop rs 20, 000 .

Kindly my complaint is consider as urgent and do the need full

taken back my vehicle ...


Thanking you


SHAFEED S

Thattaparambil Abdu Nivas

Thuravoor po

CHERTHALA

Alappuzha 688532


mob [protected]

[protected]


This is my 3rd BAD EXPERIENCE from POPULAR PEOPLE

there is dealer in my city ludhiana named Swani motor gill road ludhiana i droped my swift car for insurance work but i feel it was a higher amount than market but when i went back after some hours to get my car back they demanded 1500rs from me they did not do any work on my car it is very harshfull moment for me so please do needfull regards Manoj dutta [protected]

Dear Sir, I Suresh Kumar made a huge mistake by a buying a car no DL 8C AH 2777, MARUTI DEZIRE LDI CH. NO : MA3FJEB1S00606058 E. NO : D13A5073114 FROM Krish Automotors Pvt Ltd in Pitampura, Delhi ON 19 OCT., 2014 1. THEY ARE NOT FULLFIL THEIR COMITMENTS 2. THERE SERVICES ARE VERY POOR 3. BEHVIOURS OF SALES STAFF IS TOO RIGID AFTER RECEVING PAYMENTS 4. TILL NOW THEY ARE MAKING FOOL O[censored]S 5. WE MAKE ALL PAYMENTS ON 18 OCT. 2014 AND DELIVERY TIME IS FIX AT 11.30 AM 19/10/2014 6. WE RECEIVE DELIVERY OF CAR AFTER WAITING A HUGE TIME OF 5 HRS AROUND 4 `O` CLOCK IN BETWEEN NO SALES PERSON IS AVAILABLE FOR HELP “I AM LOOKING HERE AND THERE- NO BODY IS THERE” TO DELIVER MY CAR 7. TODAY I WENT FOR RECIVING A RC IN A SHOWROOM WITH MY FRIEND WHO INTRESTED TO PURCHASE A NEW CIAZ, NO BODY ATTEND US AND NO BODY ASK US FOR A SINGLE GLASS OF WATER, MANY SALE STAFF AVAILABLE IN SHOWROOM BUT THEY ARE BUSY IN GOSSIPS AND SMOKING OUSIDE SHOWROOM I REALY FEEL VERY BED EXPERIENCE WITH KRISH AUTOMOTIRS PVT LTD. AUTHORIZED SHOWROOM OF MARUTI MOTORS now I FEEL THEY CHEATED US GOD KNOWS HOW THEY SATISFY THE CUSTOMERS SURESH KUMAR M-8 / C-7 JHULE LAL APPARTMENT PITAM PURA, NEW DELHI-110034 [protected]

Dear Manager, My Waganar was serviced on 20th october, 2014 at Fair Deal, D-393, Sec-10, Noida. Its Engine oil is flowing out since the service was done. But I noticed it yesterday 30th November, 2014, as my car got stopped suddenly. I spent Rs. 1760/- + 200/- = 1960/- for rectifying this defect. The concerned persons of the service center are not accepting their mistake. Pl advice me what to do now? Thanks Laxman Kumar Singh Mobile [protected] Reg. No. DLJC 7 381 Z

My two cars, A-star vxi &Swift vxi were under Flood waters on 7th. september 2014 at my residence, Chotta Bazar Srinagar.Batteries of the vehicles were removed before water entered into the vehicles as per technical advice .On the advice of Maruati Suzuki Ltd. the vehicles were toed by Peaks Automobiles Athwajan Srinagar(Authorised Workshop ) to their work shop. The cars are fully Insured by Maruati Suzuki Ltd through Bajaj Alliance &National Insurance Company My complaint is now that till date cars have kept unattended, even washing was not done, though I requested them on 8th, 15th, 23rd October and again on 1st., 8th15th, 24th November to do needful. Even I approached Maruati Regional Officer on telephone no.[protected]/[protected], he told me to approach Maruati Gurgaon Service Head on telephone no[protected] .This man asked me to approach Mr, Vikas, Technical head on Mobile no.[protected]. After hearing me he told, I will be apprised after getting feedback from Peaks Automobiles just to avoid me.This man is not now attending my phone calls. It seems Maruati Suzuki, their Authorised workshops and their sponsored Insurance Companies are in league to FLEECE the customers

I have purchased a new VDI Swift Dzire care from Regent Autolinks Pvt. Ltd., New Car Dealer Maruti In Ghaziabad, Meerut Road. They have been quoted me the car price Rs. 7 48 453 rupees and said that I will get a cash discount of Rs. 15000+ 3000 = 18000 on this. I have my own Hyundai I10 era model car. I asked them if I could give that car to them and rest by finance. They were OK with that. They quoted Rs. 1, 55, 000 for my March 2008 model, Hyundai I10 era model car. I agreed to it. I asked for any further gifts of discounts if they can offer me apart from that cash discount like seat covers. They introduced us a combo offer of accessories of Rs. 12800 in which we could get the seat covers in a bit discounted rates, but we have to spend extra amount for other accessories. We said but we don't want to spend extra for the seat covers, then Mr. Rahul Sharma who was dealing with us said that he will give a discount of Rs. 6000 on the accessory kit, if we purchase it. We agreed to it because I got that little extra discount which I was expecting. After that Mr. Rahul has given me an extra Rs.1000 cash discount from his own side on final payment. So the Total discount I get on purchasing the Swift Dzire VDI car is: Cash Discount - Rs. 15000 + 3000 + 1000 = Rs. 19000 Seat Cover - Rs. 6000 Total = Rs. 25000 Next Day I come accross an advertisement in New paper named Delhi Times a supplement of Hindustan Times dated 26 November, 2014 saying there is a discount offer on Swift Dzire Upto Rs. 40000. I also booked the car on the same day. i.e. 26 November, 2014. Due to this difference in the benefit I get from the dealer I was disturbed. I went to the showroom, but unfortunatly I could not meet Mr. Rahul Sharm as he was on leave, so I talked to the head sales of Regent Autolinks Pvt. Ltd. He told me that he have given me a benefit of Exchange offer of Rs. 20000 which is included in the value of my Hyundai I10 era model car. Which I could not digest, because it was not told to me that this amount is included in my Car exchange amount. It simply means that they have taken my car in just Rs. 1, 35, 000 only. I am not sure that I would give my car in that amount. So this is not a good deal and I say that this is a fraudulent deal done with me. I am not happy with this, please look into this matter. Regards Alok Singhal, Mobile - [protected] Raj Nagar Ghaziabad.

My car is Maruti EECO. Its register no. is UP32 EU2672. I had given car to Kapoor Moters Alambagh for servicing on 23.11.2014. Kapoor Moters Chared extra amount for servicing. Kapoor Moters charged Rs.1397.21 for engine oil but didnot fill engine oil. According to company rule Engine oil change if one year is completed or 10000 km are completed but 3 months are left and 4000 Km are left. Kapoor Moters had also charged Rs.450/- for Fuel Injector Assy. There was no problem in fuel Injector

i purchased wagon r vxi MHO2 CW 71 in march 2013, since the day the purchased car is having constant resting vibrations like diesel car, it constants jutters on pick up, stop s several times in traffic in 1 and 2 gear .its mileage is less than 9 kms .i have visited service stations spectra borivili east several times may be 15 times .there is no resoulution of complaint .ishowed to a reputed mechanic outside who opines this car has a manufacturing defect .maruti spectra are complete cheats and liars .i have not spend 5 lakhs for this piece of trash . please give me a replacement as they have taken me for a ride for almost 1 year . thanks, ajay jain mob [protected]

Dear All, This is with the reference to incidence happened with me on dated 26/11/2014. i am using maruti Suzuki swift dzire. i bought it on 03/03/2014. while traveling outside car got stuck with an animal and got fully damaged the car was moving on its normal speed but suddenly an animal stuck in my car in that mean time air bags of car need to be open to prevent us but our bad luck because the air bags of car did not work at that time. if i am spending huge amount for buying luxury car one of the major reason for that is safety. before buying the car when i visits the showroom the sales man told me if by bad luck car met with accident its air bags got opened and provide us safety if this type of negligence is happening in brands like maruti in new cars then what will i expect in future. it shows maruti is nothing in its service matters. after all that my question arise who will compensate for the whole as maruti suzuki is totally liable for all this physical loss to both car and persons traveling in the car at that mean time. i send this mail for expecting all required compensations from maruti suzuki as the same was technical fault in new car. below attached the copy of bill and photographs of car after met with accident feel free to contact expecting good response thanks and regards usha ahuja [protected]

Dear Sir, My maruti Celerio Car having registration no DL5CJ-8420. My complaint is on my car First Service at Fair Deal Sahibabad Service Centre I get the bill of second service instead of first service. I complaint to service centre they told me that at the time of second service they resolved the matter and make the correction in bill. At the time of second service at Fair Deal Noida Sector 10 they misguide me and do the service of R.R. (Running Repair) instead of second service. The invoice bill was received by me from driver of company who drop my car to my home and bill amount of Rs. 1250 paid by me to company. When I talk to regarding person they can’t solve my problem and told me do whatever you want complaint or anything what so ever. I am having extended four year additional warranty. If any problem held regarding service who will manage the problem. On dated 03/11/2014 I lodge a complaint no [protected] through customer care. On dated 13/11/2014 I call customer care for enquiry of my complaint the status is complaint is under process. On dated 03/11/2014 I again call customer care for enquiry they told me that the complaint was closed. I request customer care to reopen my first complaint they give me another complaint no [protected]. Why they closed the complaint without resolving the matter and without informing me. I haven’t receive any message or call from them. I request you to resolve my problem and take stick action against the regarding persons. Thanking You, Your’s Truly Kanta Kumar A-53, Chander Vihar, Mandawali, Delhi-110092 Mob: [protected], [protected]

HI, I AM RESIDING IN MANDSAUR MADHAYA PRADESH AND USE TO GET MY DZIRE SERVICED AT YOUR AUTHORIZED DEALER PATEL MOTORS. I GOT MY WIND SCREEN CHANGED THERE AFTER THAT MY CAR PLASTIC PARTS WERE NOT FITTED PROPERLY I ASKED THEM ABOUT THE SAME AND I GOT NO PROPER FEEDBACK THEY TOOK MY CAR AGAIN TO FIT THEM PROPERELY BUT NOTHING HAS BEEN DONE THEY TOOK MY CAR MULTIPLES TIME BUT NOTHING HAS BEEN DONE. THEY PUT SOME ADHESIVE ON THE PARTS BUT STILL NO SOLUTION STILL THE PARTS ARE COMING OUT. I AM FEDUP OF SENDING MY CAR AGAIN AND AGAIN KINDLY SUGGEST WHAT TO DO. THIS IS NOT THE FIRST TIME MANY TIMES THEY HAVE DONE THE SAME THING TAKING MY CAR AND RETURNING BACK WITHOUT DOING ANYTHING, NOW THEY ARE TELLING ME TAKE YOUR CAR TO INDORE SHOWROOM IF THEY ARE NOT CAPABLE OF DOING PROPER SERVICE ASK THEM TO SHUT THE SERVICE CENTER IN MANDSAUR. FOR ANY CLARITY YOU CAN CALL ME ON [protected]. WAITING FOR A QQUICK REPLY THANKS AKHIL

Dear Sir, I am owner of Maruti Zen of 2003 model with registration No. JH 01E 9200. The vehicle was given to M/S S K Wheels Pvt. Ltd (Turbhe, Navi Mumbai) on 23.11.2014 for the following work and after completion of work given back to me on 25.11.2014. (a) Anti Rust Coating (b) To check and address the noise from the steering (c) To remove the noise from driving seat door 2. My complaint is as under: (a) Anti rust coating was done quite carelessly leaving behind the black spots of the paint on all the doors and nearby areas. Probably these areas have not been properly covered before going for the spray paint. (b) It was advised to me that there is a noise from the rake of the Case Set Assembly . Here I would like to advise that the Case Set Assembly for the Steering was replaced by the company on 26.04.2014. It is surprising that during less that 7 months time the MGP spare part started making noise. The company tries to service the spare and remove the noise but they could not do so and advise me that it was having a warranty of six months only. (c) The noise from the door has been removed to large extent. 3. Request Maruti Udyog Limited to look in to the matter and address my complaint. Anil K Sinha SBI GITC Belapur Date: 28.11.2014 [protected]

Dear Sir, Namaskar, My name is Sanjeev Srivastava, working as a News Reporter & Hindi News Editor in DDNews. I have purchased a brand new Alto 800 LXI from the Competent Automobiles, Gazipur showroom on 28 August, 2014. There was a scratched card scheme on the purchase of car. In my scratched car I have got a Microwave Oven that was given within 15 days of purchase. Now, almost 3 months have gone and even after a lot of inquiries and phone calls I did get any right information when I will get my prize. Details are giving below regarding subject: 1. Customer Name: Sanjee Srivastava 2. Address: 83-A, Sector D2, DDA FLATS, OlD Kondli, Mayur Vihar Ph-3, Delhi-110096 3. Mob. [protected] & [protected] 4. Car Model- Alto 800 LXI 5. Date of Purchase- 28 August, 2014 6. Vehicle No - DL2C AU 2299 Kindly take an appropriate action in this regard and you can contact me anytime for any details regarding the complain. Sanjeev Srivasavas Press Reporter & Hindi News Editor DD News, Mandi House, Copernicus Marg New Delhi 110001 Mobile: [protected] & [protected] Email: [protected]@gmail.com [protected]@yahoo.com

In the month of Jan-2014, I purchased a new Wagnor car from Vitesse (Worli, Mumbai). From day one I am observing a dust smell in the car if I switch on the car air condition (AC). Sales person told me this might be because of new car and if there is any issue then it gets resolved in first service. On 18-Feb-2014, I visited Fort Point service center for first car servicing which is situated in Khewara circle, Thane (W). During test drive i.e. before servicing Mr. Vijay (Engineer) admitted that there is a dust smell after switch on the AC. So to fixed this issue he installed AC cabin filter (Rs 410/-). But even after servicing and installing that filter I can still smell the dust. After few days i.e. 24-Feb-2014, Mr. Pritam Parab (Asst. Works Manager, Fort Point, Thane) called me and asked for my unsatisfactory survey. So after his test drive, he also admitted the dust (unusual) smell. So to fixed an issue, he asked AC engineer to open the entire dashboard and cleaned the AC coils with hydrogen peroxide (H2O2). Couple of days there was no smell but it starts again after couple of days. This time frequency was less than before. Today also I reproduced this dust smell but Maruti people are not agree on this dust smell and as per them it is a normal smell and natural phenomenon. So I requested to reproduce it in another car and I am ready to close this issue but they are not ready to reproduce this normal smell (as per them) in another cars. Requesting you to please let me know, what can be done? I have a long email chain which I am doing as a follow-up with multiple Maruti seniors. Regards Ashish