Maruti Suzuki India Complaints & Reviews

I am R. Anbuselvan from Madurai, Tamilnadu. I am long term customer of maruti and i had maruti 800, swift in past years and now i have maruti ertiga vdi model (2012 model). I regularly sent to service here at ABT showroom near to my area and nowadays the quality of service and treatment of service people becomes worst. On Last week only i let my car for service and they have called me in few hours and said it is around 13, 500 bill amount and they said they have changed oils because it is 600000 kms service. I paid immeidiately and taken my car. On 5th day from that service ie., sunday of that week itself, i went to a function at tirunelveli with my family(2 ladies, 3 kids) and return on Highway by around 7 pm... Suddenly the clutch pedal goes flat and it doesnt release... I dont know what to do and suddenly by GOds grace i parked my vehicle on left side of road. We all with children on road at that time and i contacted abt service centre nos([protected], [protected]) and no response and phone is not picked up...We are all in so much of tense and i call my driver in home(30 kms away) and asked to contact the service person. He contacted on Mr. KanagaPandian of abt and explain the matter. But he said that he cant help in anyway because its sunday and asked about service he just told that we done only oil services and it is not our responsibility to check clutches.. We will see it only if customer complaints!!(What a funny) We asked for a recovery vehicle which he could not provide and so we from our freinds help arrange a van and bring the vehicle to madurai... From there also kanagapandi asked us to let the vehicle at abt service centre itself and by night 10.30 pm our driver went along and park the vehicle at service with watchman only... What is the point is when we are in road there is no 24 hours number working from that place and no service person is ready to take any responsibility to recover the car... SInce the breakdown place is just 30 kms from our hometown we arranged a friends vehicle and came home... NExt day morning they said it is due to some oil leakage in clutch release bearing and again charged with another 7000 Rs... Please lookover in this matter and please arrange to avoid these type of experience to customers... Atleast some 24 hours service van or some people around 50 kms from base city is essential... Most of vehicles run in sundays because it is holiday and we can visit for other places... Please lookover and give importance to customers in need... thanking you. anbuselvan [protected]

due to spare unavailability vehicle was kept for around 12 days and then returned, However the work done was not upto the mark.Insurance claim was also done, the colour is chipping off from the car near the base.Wheel alignment was not done properly, cooling of AC still the same, Mileage of vehicle is low.All these complaints were told but still not rectified.Cleaning of vehicle was also not done properly.Maruti is known for its servicing but services have been very poor compared to other companies.

Hi This summer, I went to Moble authorized service station, Narwal, Jammu, J&K for getting leakage of AC gas rectified in my car ALTO VXI (JK14-9333). They checked the car, fixed the problem but after few months same problem resurfaced and there is no cooling in my car. Yesterday I went to same workshop but they refused to entertain on the pretext that they didn't have enough equipments to fix the problem.To my astonishment they referred me to private vendor to fix the problem. I wonder: why in first place they accepted my car in summer and fixed it temporarily why are they referring me now to private vendor when I had paid them to rectify the fault permanently why can't authorization of such irresponsible service providers be cancelled to avoid further agony to your so called valued customers Hopefully my cause will be addressed promptly and to the best of satisfaction Dr. Vikas Abrol

To, The customer service Manager Maruty Udhyog Dear Sir, I am writing this letter to you just out of sheer negligence and pathetic attitude of your authorized dealers and Workshops. Just duping the customers. I had purchased a Ertiga VDIR3RDCd100 on the 23/3/13. The Chassis No. 167474 Engine No 2077974 on the 23/3/13. And the same was serviced by your authorized workshops. The vehicle is under warranty period. I had given my...

We have booked maruti suzuki ertiga 2014 from the authorised dealer prakash. Auto Ulhasnagar, Maharashtra on 6th August 2014 pearl blue colour the dealer promised us that we will recive our car in 25 days then there was no call from the dealer then after 1month we went to the dealer and asked for the car the dealer told that the car has not yet came from the company whenever it comes we will inform you then on 2nd October the dealer told us that the company has closed the production of the car you have booked you will not get the car we were shocked how it is possible then we did Many complains in Delhi n mumbai regional office but the officers where misbehaving with us Mr.vinit jain n Mr.rohit arrora were misbehaving with us then there was a call from Mr.rohit arrora called us that we are not able to provide pearl blue colour car for you we can provide a silver colour car for you but our rep was why we should take a silver colour we want our booked car but there was nothing help provided to us from company such a big marauti company does like this with there Customers I request company to do something for us or we will take further action on this- KISHORE GOPALANI

I have purchaged one used Maruti 800 from Poddar Car World true value outlet (Garchuk) on Jan 2014 but till they are not giving me my cars document which they have committed to hand over to me after the ownership transfeer ans for which they have charged me Rs.4500 extra apart from the vehicle value of Rs.45000. Every time I go they say it will take time but I have wated for 10 months and in any condition as per my knowledge 10 month is a much big time for ownershio tranfreer . This kind of act by such a authorize dealer will defentely left a very bad impression on customer faith. I therefore request you to kindly look into the issue and help me in getting my document ASAP otherwise I will have to approach leagely . Thanking you Yours Faithfully Kaushik Rajkhowa Ph-[protected]/[protected]

i am frustrated by the delivery committed by Sai Service Hinjiwadi, PUNE for a Ertiga ZXI on the 12 th Nov . I have sold my Dzire to them in exchange and was told that the new car would be dleivered within 5 days from booking aftter the check done online with Maruti Suzuki. I had paid all my balance amount to them along with the exchange car and was promised that the car would be delivered on the 5th DEC . today we are on the 4th DEC and there is no sign of the car . i am been told by Sai Service, Hingiwadi that i need to speak to one Mr Vaidya TSM of Maruti -- [protected] that he will deal with you . i spoke to him 3 time ands evertime i speak to him he say that he will call back and from today he is not lifting mey call . I am without a car as i sold my old dzire to them and i am travelling with public transport which is cost to me from the 12th Nov which is amounting to Rs 25, 000.- which i will be billing to Maruti suzuki. i will also take the interest on the Dzire of Rs 2.60 lacs and the payment that i have paid to hingiwadi of Rs 2.54 lac about 12 days back and i am still without the car . if i dont get the reply from you on the avaliblity of the car i will go to consumer court to settle this amount . Colins Pls call me on [protected]

Doubt about Duplicate parts fixing during service by Auto Team, Palarivattom Kochi kerala Sir, we bought our alto 800 on 6th August 2014.In the same month an accident occur and serviced by Auto Team under bumber to bumber Maruthi Insurance claim. During that time 2 HEADLIGHT had to be replaced as it is damaged. They replaced it. After one week one of the headlight found to be pale in color and the other one, moisture acculmulated inside in it. We think it will get solve during the second service at 5000 Km. But they didn't do that . We doubt all the headlights that replaced will be original. If it is so why the moisture and the pale color formed in both of them. So kindly check the service centre that the parts changed are original during the services. We are not satisfied with their service. Vehicle No.KL 39 G 5407 Engine No: F8DN 5262615 Chaissis No; MA3EUA61S00478898GE Owner name : Ratheesh P C, Painumparambil House, labour Corner, Tripunithura Ph: [protected] [protected]@gmail.com

Dated : 3rd Dec.’14 Dear Maruti Team, Greetings !! Sub. : Complaint Regarding Defective Car SX4 celebration Edition, Model 2012, Car Reg. Number UP14 BU 3495 I purchased a new SX4 Diesel version Celebration Edition in Sep.’12 from Rohan Motors Noida. I am extremely dissatisfied from the car & have full confidence & evidence to prove the celebration edition is nothing but a defective / rejection that Maruti has launched in 2012.Please note : 1. Just within one Month of car purchased, I got some noise from Music System and after inspection in Rohan Motors found that music system with broken rib has been fitted from maruti which got replaced 2. In second year Tyre got burst while driving & by God grace, minor, escape happened from accident. 3. Another tyre got Swelling in the Second year & just with in 45000 KMs. 4. Brake which is very critical for any vehicle is totally defective . In last one year 5-6 times Break shoe has been replaced & I am paying every time Rs. 2000 – Rs. 2200 for replacement of same. 5. I submitted my complaint to Fast Track Maruti, Sec. 63, noida Service station regarding the brake issue during last service @ 2 months back, I got message from Fast track that Complete Brake system has been found defective & needs replacement for Cyclinder etc. required to be changed, which will cost ~ Rs. 30000 . How ever as it was covered under extended warranty so I discussed with fast track to change the same . As the matter of extended warranty came in to the picture, Associate of Fast track informed that there was some alignment issue & now has been resolved. How ever just with in 2 Months of servicing again Brake Light Indiactor warning has started appearing in Techometer . I am really surprised if such problem was resolved then how come the problem repeted in 2 Months. 6. Some time brakes gives the revese kick if applied on Rough Road and suudenly. So Now driving SX4 has been become the life threating for me . So based on all above point if, my problem is not attended / resolve with in one week, then I will be compelled to file my case in consumer court forum .Please help me out at least for once as for sure this the first & last time I have purchased a Maruti product. Regards, Rajan Khuarna Regd. No. UP14BU 3495 . Mobile Number : [protected] E-mail : rajan.[protected]@moserbaer.in

1. MY CAR MARUTI SX4 REGN NO CH01 AD 7818 WAS AFFECTED IN FLOODS IN SRINAGAR(J&K) ON 07 SEP 2014. I WAS TYHE FIRST CUSTOMER TO GIVE MY CAR TO MARUTI SHOWROOM HIGHLAND AUTOMOBILES IN SRINAGAR(J&K) ON 18 SEP 2014. 2. DESPITE A LAPSE OF TWO AND A HALF MONTHS AND MY REPEATED REQUESTS TO THE DEALER AS WELL AS CUSTOMER CARE MARUTI, NO ACTION HAS BEEN TAKEN TO REPAIR MY CAR. 3. I HAVE NOW EVEN BEEN POSTED OUT FROM J&K TO JODHPUR(RAJASTHAN) AND NON AVAILABILTY OF CAR HAS RESULTED IN EXTRA EXPENDITURE OF APPROX RS 2, 00, 000/- ON MY DAILY CONVEYANCE BY MEANS OF PUBLIC TRANSPORT. 4. MAY I REQUEST MARUTI TO KINDLY ASSISST IN IMMEDIATE REPAIR OF MY CAR AND ITS DESPATCH TO MY NEW LOCATION ie JODHPUR ( RAJASTHAN). 5. NO RESPONSE AT THE END OF MARUTI WILL FORCE ME TO TAKE LEGAL ASSISSTANCE.

purchased zen estilo vxi- wb-06-g-6205 through maruti true value autohi tech picnic garden 34 cn roy road tiljala kolkata -39 on 01/08/14. met with an accident on 29/8/14. insurance purchased from maruti bajaj allianz, mani square mall, 4th fl, maniktala, kolkata. as per mr anupam das, asst. mgr/claims of bajaj that vehicle is not on my name as on 29/08/14 as per vahan website thus claim is rejected. as per mr rajib, m mgr. of auto hi tech true value outlet that they submitted all documents for name trasnfer to rto/alipore/kolkata on 17/08/14. it is quite natural that generation of smart card on my name will take some time. if vahan website is not updated then how does it prove that the vehicle is not on my name once i have made full payment on 01/08/14. as per bajaj vahan website is showing the said vehicle is on previous owner name. how it is possible to come to this conclusion that till generation of smart card that vehicle is on previous owner name. once form 29 & 30 is signed on 01/08/14 then automatically the vehicle is sold out to new customer. please look into the matter and resolve the issue. it is harassment only, nothing else. please keep your company's reputation and pay me the insurance amount. thanks from gopi nath ray/ [protected]/ [protected]

Hi, I am an owner of Swift and on my first servicing i was educated by your technical member that my AC filter is not fitted it is a factory fault so i have to get it fitted at a cost which they charged Rs.450/-. As said i agreed and it got fitted. So my question is, is it true or I am bluffed. And if so why not maruti is bearing the charge for the fault? I went to Spectra Motors Malad Mumbai Service centre Thank you

Hi, I am an owner of swift and on my first servicing i was educated by your trained maruti staff in Mumbai Spectra Motors Mulund that the AC filter has not been provided by your company so the customer has to purchase the filter. So i was charged 450 on my first servicing. Is the case genuine or i was bluffed. And if so why the car company is not bearing the charge? Thank you

Reg No 1906 JK 21B I had given the Alto K10 for 2nd serviceing at Jamkesh Jammu but they had not done the service properly and when i started to use AC after service i found that it was not working properly and producing a lot of noice. i had reported the same to concerned dealer but he has not any given response related to issue reported after service. I am continuously taking follow ups from them from last 15 days but they are not responding and not calling back within commited time lines. So please talk to concerned dealer and get it rectified on priority. We are not expecting this type of service from Maruti company. Name Rakesh Sharma Contact no [protected]

Hi, Would like to brought to your notice on a service centre complaint. I had serviced my car wagon R - TN 22 CY 3677 - of Tamil nadu registered vehicle. For the last 2 service i didnt face much of issues. Yesterday 2nd December 14, i got a message from Triveni Cars - mentioning service is due for you please visit - for service call [protected]. When i had planned to give for service, @the gate around 10.00 AM - securities stopped and made me to wait for 5 minutes ( since a new car purchasers are taking photos). Okay understood and i parked on the main pavement and waited @ reception for 25 mins. Later a service adviser contacted me - (name is Vinod) he asked me when did you do last service, i told 1.5 mnths before. Is your 50000 kms is over ? i told him please check your system. Another guy what is your contact no. i said please check your system. Finally, he said i think your car does not require any service as of now... I asked why the hell then you had sent me a message... He asked me to show the message which i had shown him, he said we are unaware about the message. All this things, i Lost my morning 1 hours of time . I asked my friend to bring his bike for going back, even his time got wasted. People there didnt even bother to take the car for simple service and made me to go back without committing anything. I puzzled whether they have so many cars for service, so that they can ditch a customer like this... Require your suitable action on this dealer. Take my car history, i lost my entire morning time. Very Bad start for me, till now my mental agony didnt get over... My Contact no. is [protected] and my mail id is [protected]@gmail.com

Sir My car was accident and fallen into a pit Near babganj dist.gondaSO kindly pick up my car to service centre . I called many number of time to customer care for help but I did not get proper reply or any help. Do needfull as soon as poosible. azharuddin khan Contact no.[protected] Lucknow

My maruti 800 2008 make Reg. No: KL 32 A2116 Car accident on
2/082014 at Vyttila . That time one executive call me and said your vehicle is acccident his name is Shyam and working at Popular and offer to me repair this vehicle Rs. 6000// after proceedings from police he taken my vehicle with claim signed form, RC copy and Draiving licence and once more offer to me with in 7 days i can take the vehicle...But now a day not get vehicle . after 10 days i calll then he did not take the phone ..

at last i contact Maruti Regional office and meet One gentle man his name is Gvg Krishnan and complaint to him. he is very honest man he enquire this matter to Popular .after 3 days i can get letter from i am forced to pay the demerage charge of rs.250 per day ..


this acccident case is registerd No.6944/2014

valid ceaser report, asst motor vehicle inspector report

AMV is report copy already i give in the regional office ..


popular people wanted to me Rs.30, 000


Details regarding damages sustained by the vehicle due to the accident By the Report of vehicle inspector


1. frt rh door and rear door dented

2.R.h Running board Dented

3. Rh mirror broken

4. Rh B piller bended


as follows repair cost RS 30, 000 this tooo much and day robberry


INS from United india ins muvatttupuzha Ernakulam


ins mail order sent to popular body shop rs 20, 000 .

Kindly my complaint is consider as urgent and do the need full

taken back my vehicle ...


Thanking you


SHAFEED S

Thattaparambil Abdu Nivas

Thuravoor po

CHERTHALA

Alappuzha 688532


mob [protected]

[protected]


This is my 3rd BAD EXPERIENCE from POPULAR PEOPLE

there is dealer in my city ludhiana named Swani motor gill road ludhiana i droped my swift car for insurance work but i feel it was a higher amount than market but when i went back after some hours to get my car back they demanded 1500rs from me they did not do any work on my car it is very harshfull moment for me so please do needfull regards Manoj dutta [protected]

Dear Sir, I Suresh Kumar made a huge mistake by a buying a car no DL 8C AH 2777, MARUTI DEZIRE LDI CH. NO : MA3FJEB1S00606058 E. NO : D13A5073114 FROM Krish Automotors Pvt Ltd in Pitampura, Delhi ON 19 OCT., 2014 1. THEY ARE NOT FULLFIL THEIR COMITMENTS 2. THERE SERVICES ARE VERY POOR 3. BEHVIOURS OF SALES STAFF IS TOO RIGID AFTER RECEVING PAYMENTS 4. TILL NOW THEY ARE MAKING FOOL O[censored]S 5. WE MAKE ALL PAYMENTS ON 18 OCT. 2014 AND DELIVERY TIME IS FIX AT 11.30 AM 19/10/2014 6. WE RECEIVE DELIVERY OF CAR AFTER WAITING A HUGE TIME OF 5 HRS AROUND 4 `O` CLOCK IN BETWEEN NO SALES PERSON IS AVAILABLE FOR HELP “I AM LOOKING HERE AND THERE- NO BODY IS THERE” TO DELIVER MY CAR 7. TODAY I WENT FOR RECIVING A RC IN A SHOWROOM WITH MY FRIEND WHO INTRESTED TO PURCHASE A NEW CIAZ, NO BODY ATTEND US AND NO BODY ASK US FOR A SINGLE GLASS OF WATER, MANY SALE STAFF AVAILABLE IN SHOWROOM BUT THEY ARE BUSY IN GOSSIPS AND SMOKING OUSIDE SHOWROOM I REALY FEEL VERY BED EXPERIENCE WITH KRISH AUTOMOTIRS PVT LTD. AUTHORIZED SHOWROOM OF MARUTI MOTORS now I FEEL THEY CHEATED US GOD KNOWS HOW THEY SATISFY THE CUSTOMERS SURESH KUMAR M-8 / C-7 JHULE LAL APPARTMENT PITAM PURA, NEW DELHI-110034 [protected]

Dear Manager, My Waganar was serviced on 20th october, 2014 at Fair Deal, D-393, Sec-10, Noida. Its Engine oil is flowing out since the service was done. But I noticed it yesterday 30th November, 2014, as my car got stopped suddenly. I spent Rs. 1760/- + 200/- = 1960/- for rectifying this defect. The concerned persons of the service center are not accepting their mistake. Pl advice me what to do now? Thanks Laxman Kumar Singh Mobile [protected] Reg. No. DLJC 7 381 Z