Maruti Suzuki India Complaints & Reviews

Sir, I am using Maruti cars since 1996, I purchased ALTO K10(VIN: MA3EADE1S00396021, Mfg. Year 2012) from M/S DD Motors Dehradun, Uttarakhand, with an exchange offer of my 1996 model Maruti 800. After a couple of months with new car, while entering in my house I had to drive through about 4" deep water logging area, may be a run time of about 1 minute. To my surprise, I found that the carpeted floor of the car is flooded with dancing water. I contacted M/S DD Motors, Dehradun. They took the vehicle and after 2 days returned the car with stinking carpet still soaked in water and informed that 'Everything is all right, may be door gasket was not properly engaged. Please test and let us know". I said that since there is no rains today and I don't have a pool so please take the vehicle back, get the floor carpet dried-up check it either by partial submerging in some tank or raise it on inspection bridge with some colour water on bare floor, see if there is any damage and solve the problem'. Reply was same; but they dried up the carpet and ensured 'no damage in floor area sir we have again checked everything'. Just a couple of month back under similar situation the car got flooded. This time I parked it on dry porch and noticed that water is dripping from 4 slit-fold areas of car floor I roughly marked the positions of dripping points with wax colour stick, went to their service center; but they were too busy, I ended up with an empty machine shop coupon. Now, since it is the start of full paid service, they are having some rebate on servicing; and I appreciate that they phoned me 4 to 5 times in a week about the rebate; but my car requires a genuine serious repair job and not a mere bridal make-up. Kindly guide and help this (un)-proud owner of K-10 Regards Dr. A.K. NagarRegards

I have a wagon R Car which was in rohan motor greater noida since 27/08/2014, according to the workshop car is in total damage, i am co-ordinating with the rohan motor since the last four month, but i have no update about my car, they have not listen to me, infact i informed them i am spending 15000/- every month as car hire charges, i have all the proof and sms for the co-ordinating with the rohan motor managers, they are not confirming me anything about my car, not they are repairing my car, and not considered in total damage, some time indirectly they demand some money also from me. according to the attached file, there are clearly mentioned in job card that car in for total damage

We had booked a Maruti Suzuki Swift in silky silver color on 12th December 2014 at modern automobiles Chandigarh and we were told that the car will be delivered to us next 2-3 days. However, after the next 3 days passed and we called up the dealer he said that the car is not available and now we can either wait or buy the car in white color or approach some other dealer. We waited till 19th December but still we did not receive the car. So we went up to the dealer to take his final call if he would be able to deliver the car or not. He gave us in written that the car will be delivered to us on the evening of 22nd December but still he did not keep his word and each day he kept on saying tomorrow for sure. Now it is 26th December and now he is again saying that we can buy the car in white color and is not responding to our calls, taking undue advantage of the time, being the end of the year. It would be highly appreciated if you could take stringent action against the dealer at the earliest to help us get the car or we will be filing a case in consumer court against the dealer and Maruti Suzuki regarding this unacceptable behavior which is now turning to harassment of their customers.

Hi Maruti, I have purchased “Maruti Suzuki Ertiga VDI BS IV” on 31st Oct 2014 (delivered date is 3rd Nov 2014). Visit1 to Sai Service center, Balanagar, Hyderabad: On 6th Dec 2014, by then I have driven the car for only 110 KM’s, Given car for first service: Having drove the car for 110 KM, I gave the following observations to the Service Engineer who came to pick up the car. 1) Car is moving bit tightly and while raising accelerator some sound is coming. 2) Immediately after releasing the lock, AIR leakage sound is coming between back two wheels After the car is picked up by the Service Engineer, I have called the Service Manager (I guess his name is Vivek Rao), and I have cross-checked with him whether the above two issues were brought to his notice by the Service Engineer or not. He acknowledged about the above two issues and gave assurance that they worked on the above. Response I got it from them is: For issue1: for new car sound and movement is like that only.. it’s going to be smooth after travelling couple of hundreds of Kilometers For issue2: is not an issue at all, that AIR leakage sound will come for all diesel cars. Visit2 to Sai Service Station, Erragada, Hyderbad: On 24th Dec 2014, by then I have driven the car for 251 KM’s: I brought car to Erragada, Sai Service Station with the same issues again (those I mentioned above) and told that I am planning for a long drive (~350 KM’s) so I am worrying with these issues. Response is same as above and they said no need to worry about the above issues and car is in good condition for long drive also. Note: this time they didn’t open any file at service station. Without any case sheet they have checked my car inside the service station and informed me the same response as above mention. So I have started travelling to Vijayawada immediately after the above assurance on 24th December 2014. After travelling for 250 KM’s (car kilometer is at 501.2 KM’s) we have heard a small crackling sound from car and engine got stopped in middle of the road. (The car is speeding at about ~90 KM/hour). By God’s grace, without any accident my driver managed the car and stopped it by the side of the road. Till that time there no warning indications shown on the car’s digital monitor. After the crackling sound, monitor started showing a red symbol of small jug with two drops. As per the service book it is “Oil pressure light warning”. From there we have followed the instructions mentioned in the service book. Instructions mentioned are – try to start the car again, i[censored]nable to start then don’t try again, Call the support engineer for further assistant. We tried to start the car but it didn’t start. Then I have called up support center and raised the compliant ( number - 845175) with them. Then I got a call from Anoop (I guess, from emergency road service support team ) and Pawan service center from Nalgonda. Pawan service center asked the condition of the car and as per their Instructions (they have not seen the car but advised by me as per the warning symbol shown in monitor) and they said, they are 50 KM’s away from my car breakdown place and if they want to come their I need to pay that charges if my willing they will come otherwise no. I am standing in the midst of road with Family looking for help and that gentle man responded to me like that! So I have call Anoop again and informed same, they helped me to get assistants from Suyrapet, Sai Global Auto Services (MASS, code 4550). They have reached me around 11:30 PM and verified car. They have informed me that car has Engine issue and they have to take the car to service center for further examination. So they towed the car to Suryapeta (25 KM’s) and we reached Suryapeta at 1 AM with family. Service engineer verified the car and informed it not possible to do anything in the middle night and tomorrow they will try fix it. Morning (25th Dec morning) they informed that car has major technical issue with engine, need to open the engine but car is under warranty so they are not right team to handle it. Then they looped me with Nagesh (I guess he is senior manager form Sai service center), So I have explained complete history to him, after hearing everything he advised me to go Pawan service center from Nalgonda but not gave any assurance as to how many days are required for fixing the problem. So I have requested him that without any assurance of how many day is required to fix the issue till that time where I and my family has to stay. After all discussion Nagesh has asked me to tow the car to Balanagar Sai service center, Hyderabad. But Sai Global Auto Services asked me towing charges to Balanagar is around Rs.9000- (including yesterday night’s towing charges), Same thing I have informed Nagesh and as per this guidance I have bargained with Sai Global Auto Services to get down to 7600- (without toll gate and driver food and other charges). So from all the above big explanation I am looking for below answers. 1) What is the SAFETY with Maruti Ertiga car? – because without any warnings, Car engine stopped in the running state. That time we are on the midst of Highway. 2) What is the Warranty and Guaranty from Maruti? –My car is driven only for 500KM’s until then! 3) What is the quality of Maruti Servicing Centers? – I have complained about the issues twice. Instead of identifying the problem, they gave wrong assurance to me to go on a long drive. My life and my entire family is put at stake by their wrong assurance. If anything happened to me and family who will be responsible? I will take this case with the higher ups of Maruti. This is indeed a very very serious issue. 4) Once car got breakdown, I have spent ~12000- who is responsible for that amount ? Detail for amount I spent: 1. Towing charges – From breakdown place to Suyrapet & Suyrapet to Balanagar Sai service center, Hyderabad - 7600- 2. Tollgate charges while towing the car - ~600- 3. Driver charges - Alting & towing car driver beta and food charges – 1500- 4. Arranged a private transport for my family to Hyderabad – 2000- Regards, Kiran Call me @ [protected] Email @ [protected]@microsoft.com (or) [protected]@yahoo.co.in

I have purchased new car SWIFT VDI(Reg. No#HR26 CD8362) this year and taken the zero depth policy of ICICI Lombard from the same dealer. At that time your car dealer told me that benefit of zero dept policy is that i need to pay only file charges(Rs 1000) during any claim process because now everything is 100 percent insured. Last month I had an accident of my car and I claimed the insurance. While my car had been tow by the car dealer, car dealer told me that I need to pay only file charges as he has taken the tow charges(Rs 3000) from me also. But now dealer is asking me to pay around Rs4000 more and saying insurance company is not paying the total amount therefore I have to pay the difference. Then I talked to ICICI Lombard Customer Service Manager again and he told me that I have to pay only file charges nothing else. Now I am feeling cheated by your car dealer and due to which I am going to lose my enough amount of money. Request you to look into this issue and resolve the dispute ASAP. Regards Sanjeev Tripathi Mob#[protected]

dear sir, my name is k.nandakumar and i belong to trivandrum. kerala. i went to book new alto k10 amt and the give the price list and other charges, to my surprise the rates between two dealer in trivandrum differ for about rs.2000. when i asked the dealer that i went to the other showroom and they quoted this amount, so why this difference, please clarify this. no, 2 in one dealer they charge 6500 for regn & service charges, and the other one given me the charge as 7500/- why this, ? IN THE SAME COMPANY TWO DIFFERENT SALES EXCUTIVE FIXING THE RATE IS DIFFERENT. SIR, I AM TOTALLY CONFUSED AND CAME BACK WITHOUT BOOKING. CAN YOU ADVICE THE HERCULAS DEALER AND POPULAR VEHICLES IN TRIVANDRUM TO QUOTE THE SAME RATE AS APPLICABLE. ONE MORE THING THE DEALING OF CUSTOMER IS GOOD BEFORE BOOKING AND ITS DIFFERENT AFTER BOOKING, THIS ATTITUDE IS TO BE CHANGE FOR A GOOD COMPANY. I AM THE PROUD OWNER OF MARUTI VEHICLE FOR THE PAST THREE YEARS. PLEASE ADVICE ACCORDING AND LET BE BOOK THE CAR AS EARLY AS POSSIBLE. THANKING YOU YOURS SINCERLY K NANDAKUMAR

Dear Sir, I was booked a New Maruti Suzuki Swift VXi (White colour) on 10th Dec 2014. I was paid cash advance of Rs.10, 000 to Bhargavi Automobiles, Nellore, AP. Receipt no.04414 Dealer assured me to deliver the vehicle end of dec 2014. When I was calling to dealer for confirmation of delivery date, He was telling other stories like: 1. Petrol version have no production due to factory shutdown 2. He insist me to take other colour (other than white). 3. He insist me to take Diesel version. 4.If I wait for pertrol version, I have to wait longer period and pay upto Rs.30, 000.How can I beleive such unbeleivable things from Nellore maruti dealer? Therefore, you are kindly requested to intervene into the matter and take appropriate action against dealer. Above furnished information given by Dealer, customer loose confidence on Maruti and will opt for other brands. Thanking you Sir. MD.Mansoor Ahmad Nellore AP Mobile:[protected]

Dear Sir, I purchased the WagroR VXI model 2014 from Rukmani Motors, registration no.MP-09-CP-6892 I have been informed regarding the alarm of petrol that, the vehilce will show the Yellow light blink and you can only drive 20 - 25 km maximum after the light blink. This is the indication for fillup the petrol on urgency. But I observed yesterday that, my vehicle does not gave me any indication of Yellow light blinking and suddenly the vehilce stopped in between the road, it is very dangerous to come across for any accident situation and needs to be resolved on top priority. I don't know about other vehicle whether the same problem is araise. When called to the technical support team he infomred that, the towers shown at left starts blinking is only the indication. But this is not the correct way as the tower blinking is shown even after the petrol is in vehicle almost 5 Ltrs. Please look in to the matter and confirm. Milind Gadkari 133, Manavta nagar, Kanadia Road, Indore MP [protected]

Dear sir, I purchased a maruthi suzuki company vechile model desire VDI on 22/08/2014 at KPL pvt ltd., showroom Bellary city, karnataka state with the help of mahendra Finance via Reg no KA-06-C-1056 now it is running as a Taxi cab (yellow board) and it is already run 19000 kms, from few days ago while i run a car at a speed of around 50 to 80kms/hr speed car gets few jerks and engine gets switch off and huge smoke coming from engine compartment as well silecer also. next i take my car to KPF maruthi dealer he checked the car and he ready to change the engine head, but i asked to change whole engine or give me a new car because it is purchased 4 months back .but he is not agree with me and not ready to give new car also. presently car is in the KPF dealer site I left the car in the showroom on 22/12/2014 as i said it is hypothecated to Mahindra finance every month i have to pay EMI and run my family from the hire money only please help me to solve this problem as soon as early as possible I[censored] wants further information please call my brother no [protected] because i am not comfort with the English Regards thimmaraju ph no [protected]

Dear team, I am dr.amit k.singh.today I was visited at your showroom. Ocean motors for the inquiry and test drive purpose but I am so disappointed for your behaviour and service and reply. Theywere said to me the key of vehicles missing that is not acceptable. Thanks for your service

Dear Sir, My name is Babu.T.P, I brought a Maruti swift desire tour diesel BSI car from maruti Suzuki's popular showroom in mangalam Cochin . I registered my car to taxi permit in fifteen days to the suggestion of showroom manager . I took three copies of all the papers of the car and attested by a notary because when i was purchase the car the maruti company offered twenty thousand rupees subsidy . they told me that cheque will given in two months, but now it is going to be six months. Now they are saying that my subsidy is cancelled, The responsible person of the showroom manager is speaking with out manner . Sir please solve my problem as soon as possible. I am attaching my Car details down bellow; Owner Name : BABAU.T.P Add. : Thayil house, Arthinkal .p.o, Cherthala, Alappuzha, 688530 Phone : [protected] Reg No : KL- 32 -G-3875 Chassis No : MA3FSEB[protected]CE Lnvoice Date: 30/05/2014 Date of delivery:17/06/2014 Date of Registration: 30/06/2014 Finance : Kotak mahindra pvt.Ltd, Palarivattom

Bought Maruti Suzuki SWIFT ZXI New Model on 28th November 2014 from Khivraj, Chennai and found the following discrepancies: 1. Spare wheel supplied with the vehicle is non standard, not as per specification. The Spare Tyre Dimension is 14 inch, however the specified dimension is 15 inch. All the 4 Tyres are of 15 inch but the spare tyre is 14 inch, mismatch and non standard dimension. 2. Spare wheel supplied with the vehicle is without Alloy RIM, Top End Model SWIFT ZXI one of the specific feature is Alloy Wheels, but the spare wheel is without ALLOY RIM.

Dear Sir,


This is reference to the latest servicing we carried out for our Maruti car at Mahalaxmi Automotoives Pvt. Ltd, Model colony Pune on 11th Oct' 2014.


On 20th Oct night we found that all of a sudden car break down indicating Oil Level indicator in Red. We immediately called Mr. Guru from Mahalaxmi Automotoives who arranged mechanic at site to investigate. After inspection it was found that Drain bolt beneath engine (Please refer attached snaps) was missing. The vehicle then towed to your model colony service center for repairs.


This all happened due to negligence of your mechanic during serving and now we fear of engine brake down in future since vehicle run some distance without engine oil.


We had a discussion with your Customer Care manager Mr. Prem Monis in this regard on 29th Oct who asked us to send email.

Mr Prem Monis suggested us to go to Mahalaxmi Mundhwa branch. After inspection it was revealed that engine bearing has gone faulty. They replaced it and declared that vehicle is now performing fine.

But looking at the criticality we want engine to be monitored for next 1 year by Maruti and Maruti should take care the engine related issue if arise in next 1 year.

Mahalaxmi Mundhwa branch is not providing this confirmation over email.


Now we require one year written warranty from you on engine that Maruti will bear the repair cost in case of engine failure due to this issue, if any, in future.


Hope you will consider the seriousness of the matter and cooperate with us to rebuild our confidence on brand Maruti.


Regards,
Kiran Galande

Sir, It is sad to state that I have produced my accidental Car Regn No. HP14A 9395 at Goyal Motors Solan - 173212 (Himachal Pradesh). The same was delivered me on 20/12/2014 after nearly 20 days after payment of Rs 51103/- ( vide Invoice No BR14000996 dated 20/12/2014 ) . The time taken for its repair/ job done was not up to the mark as per norms. Never the less the vechicle was handed over with small test drive . It is further submitted that on 21/12/2014 after running approx. 3 K.m. the vechicle stopped on the road in the evening, I called for the back assistant on 22/12/2014 morning but the response was zero from the above said firm ( almost took 5- 6 hours to reach the spot being nearly 2-3 Km from the agency ) .Even till now the fault is not removed and they are not able to explain the reason behind it ( at 1545 hrs today ). Being a Govt Employee it is very much harassing me, as I have to leave my job back and stand beside them to know the exact reason of the fault . Sir, It is the matter to be regreted that the service provided by the Goyal Motors, Solan is not up to the mark / standard, There is no check / control over the management of staff work as I noticed during my several visit's to the agency. Customer(s) have resentment towards the staff as the nature of work done at the agency compelling them to wait for long hours for small job(s). Such type of incident(s) are downgrading the image of Maruti Suzuki in the Solan and surrounding areas. I therefore request your kindness to look into my matter seriously and direct Goyal Motors, Solan - 173212 (HP) to repair my car and get the job done as quickly as possible. Hope for best of response from your end. My ID No as on Invoice is - [protected] Invoice No. - BR14000996 dated 20/12/2014 Job Card No - JC14007359 Pradeep Chauhan Supervisor (SBCO) Solan HPO -173212 (HP) MOb No. [protected] email ID : [protected]@gmail.com

Hi! I am Jhula Karthak from Sikkim, Gangtok India. I have a swift Vxi and the colour is arctic White i had my touch up paint done but the maruti service center out here ENTEL motors, seems to have no idea about the colour and there don't even have the idea to of this colour due to which my stuck in between. I just need you guy to help me out to get this color please.

I had booked car ( LXI+) in dec 2014 i.e this month, The dealer had assured me the delivery of car in next month till 4th or 5th of Jan.With model as 2014 . But now the dealer is refusing me to deliver LXI+ 2014 model. Forcing to purchase VXI or 2015 with extra cost.

In 2013 August, when my Swift Lxi (silver), Reg No MH04EX322 (chassis no: 693593 as per invoice attached) started stopping off and on even after jump starts, I took the car to Paramount Worshop in Mira Road (E), Thane, my regular service centre since I bought the vehicle in 2011. Mr Kadam, technician at Paramount said the car battery has conked and needed to be changed. Since my daily travel then was ~100 km, I asked the car battery to be changed asap. They said there will be some discount against my old battery and I was charged Rs 4551.17 for the "new" battery (supposed to be of 2013, copy of tax invoice attached). When I took the delivery, the car was working fine and like any trusting unsuspecting customer and somebody short on time, didn’t check the new battery no / warranty etc. However, very soon I found that the car stopped in CNG (fitted via Paramount only) mode whenever clutch and brake were applied together. The problem continued unabated and successive services from Paramount didn't solve the problem. On 10th December 2014 evening, my car refused to start completely on the way back home and when the on-road service didnt turn up after half an hour, approached a local mechanic who checked my battery and said its almost dead. I told him i fitted a new one in 2013 to which he showed me the no on the battery which read as "A1C3C303259”...A1 meaning the battery is 2011 make. I was left stupefied and speechless. Considering I have been a customer with Paramount from the very beginning and trusted them with the work on my vehicle, they having cheated me was a rude shock and something hard to bear. I don’t know how many such unsuspecting customers were being fleeced everyday by Paramount Wheels, earning a bad reputation for the Maruti brand name. At this point, the only redressal I’m looking for is a refund of the full amount of Rs 4556.17 (plus 1 year interest see attached invoice Sr. Part no 4) that Paramount had fraudulently charged me in the name of replacing the car battery, at the earliest. Unless, the matter is resolved ON PRIORITY, I will approach the Consumer Court or any other Courts in the world for adequate redressal. Also, my request to Maruti that you send a warning to Paramount and all other erring dealers that their dealership will be revoked if they persist on fraudulent dealings with customers.

We sent our vehicle No.DL5CJ 8052 ALTO 800 CNG in the name of my wife Sharda Rani for third free service to your service center T R Sawhney, Shahibabad U P workshop-III code no 0819-3 on 13/12/2014 for service in well running conditions only fender was loosed & making noise. On the delivery of vehicle I was not at home. My husband received the vehicle. We both are non driving person. We did not use vehicle on Sunday. On Monday my husband use the vehicle with my son & he find the following problems in the vehicle: 1. Missing in start 2. Central lock is not working properly, in running phase vehicle indicator is showing the door are open. 3. Fan button is not working 4. Petrol indicator is showing that tank is empty 5. Both the back light glasses are cracked 6. All the engine wire are damaged by mouse. 7. Fender are loosed & making noise 8. Wiring of music system (Deck) are damaged by service center during the service. Then on Tuesday I contacted on telephone to service center then they sent his mechanic to check the vehicle & he observe all the above faults. On Wednesday, service center driver pick the vehicle & he told me petrol tank is empty then I told him that tomorrow your mechanic was also saying same thing & I fill the tank for Rs. 500/-.Then he taken the vehicle to service center. . After that I got call from service center that we will resolve your all complaint but some wires will be changed if you are agree & ready to make the payment. Then I said that why I will make payment for wiring because when your driver pick the vehicle after checked it was in running condition he did not report me that wiring are damaged At the time of buy vehicle maruti says we are no-1 in service but according to my personal experience its false statement.the service is non- tengible and you people have to gave it to the customer.and in service centre the peoples are sitting are like bunch of crooks they always try to make customer fool.So its my request to you that please rectify my problem as soon as possible else im going to take help of our respected judicial system. My vehicle is still standing at service center & no one is bothering for my inconvenience. I request to you to see the problem created by your service center.& resolve at earliest because service center is not interested to contact me. Thanks. Yours faithfully, Sharda Rani, 9/20, Kasturba Nagar, Shahdara Delhi-110032. M-[protected], [protected], [protected], [protected]

Before second service of car, At the time car pick up driver checked and found that car jack not available in car (jack handle and tyre opening tool available), During first service car pick up checking everything was normal no any missing item. After 1st service i did not check car due to i trust on maruti service. In between i never require jack so i was not knowing jack is not available and i only (owner) using car so there is no chance to miss jack anywhere. So as per this i understood that card jack missed in 1st service only.

Sir I am using Maruti cars since 1996, I purchased ALTO K10(VIN: MA3EADE1S00396021, Mfg. Year 2012) from M/S DD Motors Dehradun, Uttarakhand, with an exchange offer of my 1996 model Maruti 800. After a couple of months with new car, while entering in my house I had to drive through about 4" deep water logging area, may be a run time of about 1 minute. To my surprise, I found that the carpeted floor of the car is flooded with dancing water. I contacted M/S DD Motors, Dehradun. They took the vehicle and after 2 days returned the car with stinking carpet still soaked in water and informed that 'Everything is all right, may be door gasket was not properly engaged. Please test and let us know". I said that since there is no rains today and I don't have a pool so please take the vehicle back, get the floor carpet dried-up check it either by partial submerging in some tank or raise it on inspection bridge with some colour water on bare floor, see if there is any damage and solve the problem'. Reply was same; but they dried up the carpet and ensured 'no damage in floor area sir we have again checked everything'. Just a couple of month back under similar situation the car got flooded. This time I parked it on dry porch and noticed that water is dripping from 4 slit-fold areas of car floor I roughly marked the positions of dripping points with wax colour stick, went to their service center; but they were too busy, I ended up with an empty machine shop coupon. Now, since it is the start of full paid service, they are having some rebate on servicing; and I appreciate that they phoned me 4 to 5 times in a week about the rebate; but my car requires a genuine serious repair job and not a mere bridal make-up. Kindly guide and help this (un)-proud owner of K-10 Regards Dr. A.K. Nagar