Maruti Suzuki India Complaints & Reviews

Hi! I am Jhula Karthak from Sikkim, Gangtok India. I have a swift Vxi and the colour is arctic White i had my touch up paint done but the maruti service center out here ENTEL motors, seems to have no idea about the colour and there don't even have the idea to of this colour due to which my stuck in between. I just need you guy to help me out to get this color please.

I had booked car ( LXI+) in dec 2014 i.e this month, The dealer had assured me the delivery of car in next month till 4th or 5th of Jan.With model as 2014 . But now the dealer is refusing me to deliver LXI+ 2014 model. Forcing to purchase VXI or 2015 with extra cost.

In 2013 August, when my Swift Lxi (silver), Reg No MH04EX322 (chassis no: 693593 as per invoice attached) started stopping off and on even after jump starts, I took the car to Paramount Worshop in Mira Road (E), Thane, my regular service centre since I bought the vehicle in 2011. Mr Kadam, technician at Paramount said the car battery has conked and needed to be changed. Since my daily travel then was ~100 km, I asked the car battery to be changed asap. They said there will be some discount against my old battery and I was charged Rs 4551.17 for the "new" battery (supposed to be of 2013, copy of tax invoice attached). When I took the delivery, the car was working fine and like any trusting unsuspecting customer and somebody short on time, didn’t check the new battery no / warranty etc. However, very soon I found that the car stopped in CNG (fitted via Paramount only) mode whenever clutch and brake were applied together. The problem continued unabated and successive services from Paramount didn't solve the problem. On 10th December 2014 evening, my car refused to start completely on the way back home and when the on-road service didnt turn up after half an hour, approached a local mechanic who checked my battery and said its almost dead. I told him i fitted a new one in 2013 to which he showed me the no on the battery which read as "A1C3C303259”...A1 meaning the battery is 2011 make. I was left stupefied and speechless. Considering I have been a customer with Paramount from the very beginning and trusted them with the work on my vehicle, they having cheated me was a rude shock and something hard to bear. I don’t know how many such unsuspecting customers were being fleeced everyday by Paramount Wheels, earning a bad reputation for the Maruti brand name. At this point, the only redressal I’m looking for is a refund of the full amount of Rs 4556.17 (plus 1 year interest see attached invoice Sr. Part no 4) that Paramount had fraudulently charged me in the name of replacing the car battery, at the earliest. Unless, the matter is resolved ON PRIORITY, I will approach the Consumer Court or any other Courts in the world for adequate redressal. Also, my request to Maruti that you send a warning to Paramount and all other erring dealers that their dealership will be revoked if they persist on fraudulent dealings with customers.

We sent our vehicle No.DL5CJ 8052 ALTO 800 CNG in the name of my wife Sharda Rani for third free service to your service center T R Sawhney, Shahibabad U P workshop-III code no 0819-3 on 13/12/2014 for service in well running conditions only fender was loosed & making noise. On the delivery of vehicle I was not at home. My husband received the vehicle. We both are non driving person. We did not use vehicle on Sunday. On Monday my husband use the vehicle with my son & he find the following problems in the vehicle: 1. Missing in start 2. Central lock is not working properly, in running phase vehicle indicator is showing the door are open. 3. Fan button is not working 4. Petrol indicator is showing that tank is empty 5. Both the back light glasses are cracked 6. All the engine wire are damaged by mouse. 7. Fender are loosed & making noise 8. Wiring of music system (Deck) are damaged by service center during the service. Then on Tuesday I contacted on telephone to service center then they sent his mechanic to check the vehicle & he observe all the above faults. On Wednesday, service center driver pick the vehicle & he told me petrol tank is empty then I told him that tomorrow your mechanic was also saying same thing & I fill the tank for Rs. 500/-.Then he taken the vehicle to service center. . After that I got call from service center that we will resolve your all complaint but some wires will be changed if you are agree & ready to make the payment. Then I said that why I will make payment for wiring because when your driver pick the vehicle after checked it was in running condition he did not report me that wiring are damaged At the time of buy vehicle maruti says we are no-1 in service but according to my personal experience its false statement.the service is non- tengible and you people have to gave it to the customer.and in service centre the peoples are sitting are like bunch of crooks they always try to make customer fool.So its my request to you that please rectify my problem as soon as possible else im going to take help of our respected judicial system. My vehicle is still standing at service center & no one is bothering for my inconvenience. I request to you to see the problem created by your service center.& resolve at earliest because service center is not interested to contact me. Thanks. Yours faithfully, Sharda Rani, 9/20, Kasturba Nagar, Shahdara Delhi-110032. M-[protected], [protected], [protected], [protected]

Before second service of car, At the time car pick up driver checked and found that car jack not available in car (jack handle and tyre opening tool available), During first service car pick up checking everything was normal no any missing item. After 1st service i did not check car due to i trust on maruti service. In between i never require jack so i was not knowing jack is not available and i only (owner) using car so there is no chance to miss jack anywhere. So as per this i understood that card jack missed in 1st service only.

Sir I am using Maruti cars since 1996, I purchased ALTO K10(VIN: MA3EADE1S00396021, Mfg. Year 2012) from M/S DD Motors Dehradun, Uttarakhand, with an exchange offer of my 1996 model Maruti 800. After a couple of months with new car, while entering in my house I had to drive through about 4" deep water logging area, may be a run time of about 1 minute. To my surprise, I found that the carpeted floor of the car is flooded with dancing water. I contacted M/S DD Motors, Dehradun. They took the vehicle and after 2 days returned the car with stinking carpet still soaked in water and informed that 'Everything is all right, may be door gasket was not properly engaged. Please test and let us know". I said that since there is no rains today and I don't have a pool so please take the vehicle back, get the floor carpet dried-up check it either by partial submerging in some tank or raise it on inspection bridge with some colour water on bare floor, see if there is any damage and solve the problem'. Reply was same; but they dried up the carpet and ensured 'no damage in floor area sir we have again checked everything'. Just a couple of month back under similar situation the car got flooded. This time I parked it on dry porch and noticed that water is dripping from 4 slit-fold areas of car floor I roughly marked the positions of dripping points with wax colour stick, went to their service center; but they were too busy, I ended up with an empty machine shop coupon. Now, since it is the start of full paid service, they are having some rebate on servicing; and I appreciate that they phoned me 4 to 5 times in a week about the rebate; but my car requires a genuine serious repair job and not a mere bridal make-up. Kindly guide and help this (un)-proud owner of K-10 Regards Dr. A.K. Nagar

My wagon r invoice no is VSL13002552 dated 28/03/2014.i ve a refund of rs 1613 /-which is pending . After several times reminders to jyote motor bhubaneswar executive and sales manager same is Not been credited to me. I want To draw your attention to resolve this Asap. Manas Ranjan Mohini [protected]

sir here i am trying to bring your kind attention to my grievances regarding newly purchased two weeks old swift dezire.i bought a new swift dezire from indus motors pattom trivandrum on 21/12/2014.in the same day itself i noticed that high quantity of smoke from the exhaust pipe when starting car during delivery time and also i felt that engine missing when i am riding 3rd and 4th gear.moreover this i couldnt drive in 5th gear even driving in high way ride(note: without filling diesel, only the second day i filled diesel using the coupen that given by the dealers). evenafter 20 days (drove 400km) i realized that the problem is persisting and problem intensity is increased.i contacted dealer and they directed me to the maruti servicestation at venpalavattom, TVM.the service manager and technicians inspected the vehicle and they told me that problem may be due to use of contaminated diesel.so they cleaned th diesel tank, refill with fresh diesel and observed that problem is still there.and they informed me that there is manufacturing problem in the engine that one of the fuel injectors is not working properly.i given my vehicle for repairing this.the next day they they return back the vehicle and informed me that the problem is rectified.when i get my car i asked the person who bring my car to accelerate the engine .but he and me realized that there is producing more smoke .i contacted service manager and informed to him but he is telling that the problem is completely rectified and if i am not satisfied even after drive the vehicle up to first service time(1 month), they can take up for next step. now i am believing his words and maruti suzuki and waiting for first service.

To manager The Kothari wheels, viman nagar, nagar road, Pune 14 My car no MH 12 KQ 2899. My school van purchase on[protected] by cash payment. Booking amount .5000 on date[protected]. Receipt No REC14003272 Cash details Andhra bank dd[protected] amount 270000. The vehicle has been purchase by cash amount. So by mistake of your company, on RC book and on permit there is HP of Mahindra and Mahindra finances. In two days clear the problem and remove HP from our document .Otherwise I have to take strict action against your company. Ajay Bhandare [protected]

I have purchased Ritz Diesel LDI on 14.02.2012 from Modern Automobiles, Ambala City having Registration No.HR01AF9339. In the month of December 2013 my car met with an accident and for accidental repair I sent my car to Modern Automobiles. After my repeated follow ups, my car was repaired after inordinate delay of around 1 month. After getting the car on next day the car started giving starting problem and I again went to Modern Automobiles dealership in the month of January 2014. After diagnose it was told by the officials of Modern Automobiles that prima facie the gravity is too low and seems to be replaced. But referred to the exide stockists. The problem in battery arose in the first year of the purchase and may be due to faulty battery or due to negligence on the part of employees of Modern Automobiles during the approximately one month period they took to repair the car. However, the exide stockists after 2-3 days of charging returned the battery and which was refitted in my car. It was assured that battery would not give any problem. Thereafter, it was summer season and I carried on with the same battery. However, now with the advent of winter season in the month of December 2014 the battery again started giving starting problem. Then again I went to Modern Dealership Ambala and my battery was referred to exide stockists who has rejected the claim. My claim has been rejected since the car has run around 54876 kilometers. I wish to say that the warranty to battery is of years and not on mileage basis. I have been told that the warranty of battery is ranging from 24 to 27 months from the date of sale and is not concerned with mileage. This is an end to end warranty which is passed on to the customer who purchases the vehicle. Hence I feel that my battery needs to be in warranty as my car is yet to complete 2 years in 2015 and the problem arose during the first year of purchase and again within 2nd year of purchase. I have been harased unnecessarily by Maruti people and exide people. Nirmal Sharma

I had purchased Wagon R VXi recently and I have not received remote control for the music system But in the catalog they had mentioned it will come along with the system need to get the same and also the performance the car is not good as I had driven wagon R earlier I am not getting the feel of new car in terms of pickup mileage and driving experience. RegNo- KA51MG662

sir, I have purchase a new maruti car wagon R green UP 78 DF 4556 fron S.B Cars fazal ganj kanpur pin code-208012. at the deleivery on 23 dec 2013.sir maine jb car li thi uska stepney kaa wheal out mila tha .uski maine bhut baar baar complain ki bt koi responce nhi mila . s.b cars kaa khna hai ki aapnki treh se out hua h.. bt s.b cars ne jb uska alignment kia uske baad bhi vo sahi nhi hua so plzzz sir help me..

Dear Sir, I have given my Maruti Swift Car bearing reg. No. HR26BZ8275 for replacement of front Bumper on 7.12.2014 at 10AM at Rana Service Centre, Jain Complex, Gurgaon near Rajiv Chauk. They promised to give my Car by the evening but at 6 in the evening they have called me and told for next day. When I went next day to get my Car I was shocked to see the scratch on right rear gate in the bottom running full length along with over newly installed front bumper. When I confronted the supervisor, he refused initially by passing the buck as old one but latter agreed when scratches were shown to GM and oppolozise for the same. They requested me to leave the Car for the day and get it back on next day (i.e. on 9.12.2014) by 3PM which i agreed. when I called the Supervisor on next day at 3'o clock before going to Service Centre, i was told to go to Body shop at Sector 18 and collect your car from there. Finally I got my car around at 5'o clock. I have requested them (both the places) for the feedback form but it was not provided to me by making the excuse that server is down. Maruti is known for its privileged services to its customers. Please don't let your loyal customer get away due to these type of people like Rana Motors. Thanks Santosh Kumar Dubey [protected] [protected]@gmail.com

sir the maruti service station taradevi shimla h.p.owned by goyal motors are doing faulty work. They basically take parts from damaged cars and put them in new cars whch comes for any servicing. i caught them red handed doing all this. also the employess there are not civilised at all. they donot know how to talk to customers and they way of talking is very poor. Also they will call for feedback evrytime and when i award any points to them (from 10 say 8) they just force us to change ratings so that they can get appreciation. so its my kind duty to inform to you and please take necessary steps against them with properly taking care of the employees way of talking.

I have bought a new Wagon-R recently in September 2014 from Pebco Motors, Jamshedpur. After that I went to Maruti Service centre, Adityapur for the Accessories. I enquired for the rate of the accessories from accessories department of the service centre. I was told that the price of the door visor @ 1500 INR and bodygraphics @2200 INR. Then I took the accessories and for that I was charged 3700 INR. Mr.Pant Ram Sahoo gave me the bill of the accessories that is attached in the mail. Then I searched for the price of door visor on internet and the price was 990 INR. Again I visited to the accessories department of the service centre, Adityapur. Then I enquired the price of door visor to the different staff and he checked the system and told me the price which was 990 INR I was shocked that could it be happened in Maruti like renowned company? Then I intimated Mr.Pant Ram Sahoo about the price difference, and he admitted his cheat and gave me compensation as steering cover of 510 INR. After few days I visited Maruti service centre, Mango. I saw the MRP of body graphics and astonished, because the MRP was 1290 INR (inclusive of all taxes). I took the snap of the price of bodygraphics by my mobile camera, and I am attaching it for your reference. Again I went to Maruti service centre, Adityapur where I informed them the MRP of bodygraphics. Mr.Anup (Accessories Manager) behaved rudely and argued with me. Just because of Mr . Anup I am mailing to you. Don’t you feel that this is a gross misconduct with a customer which had gone there to let them know about their fault? Why should I not take the legal action to the company? I want you to take stringent action against Mr.Sahoo and Mr. Anoop because such staffs are defaming the name of the company. I want any maruti person to look into this matter coz I have no more trust in any pebco staff. 1500 bucks is not very big amount but somebody are cheating in the name of maruti with widening their chest. This has led me that I will never purchase any MGA product from maruti service centre. Thanks Rajani kant Mob. No.-[protected]

I purchased a swift dzire-vxi bs-4 on 14/02/2014-invoice no-VSL13001584 from Premier Carworld Private Limited 92F, B.T.Road-kolkata-700058-WESTBENGAL.I had fitted a upsize tyres and alloy rims in my car for better road grip and handling and fitted front and rear bumper guard for the protection of the bumpers because now a days front & rear bumpers are only show if a bicycli hits the bumper its totally detached from the car and we had to face the problems while driving only for this my warranty is been void and a speed post warning letter is been sent to me by the above dealer executive Mr.Debraj Dey mobile no-[protected].only my fault is that on the third service the dealer didnt carried the job properly on my car i had complained for the front suspenssion noise after servicing the car the noise was there i just called Mr.Ritesh Choudhary G.M works they again checked the car and they find the faulty joint front stabilizer they had replaced the parts under warranty it was the main problem that why i had asked for the warrranty claim from them and why i had complained the MSIL.Its a humble request what steps to be taken against the dealer and msil because they had taken money for two years warranty or 40.000km and by the fitment of acessories which part or portion of the car has lost the warranty or the whole car had no warranty sir i want the explanations from MSIL not from the dealer because they are only making fools to the customers after sales&service is totally bad its very very bad standard please guide me and help me

Dear Sir, With reference to the above claim of my car I have hereby lodge a complaint for claim paid to M/S Rohan Motors, Dehradun for using fraudulent means and bogus documents as per details given hereunder under: 1. The vehicle was taken to M/S Rohan Motors, GMS Road, Dehradun for repairs for an accidental damage. 2. The vehicle was said to have been inspected by Mr.Rajesh Dang, Surveyor, Dehradun as per estimate submitted by the dealer. 3. The undersigned visited the workshop of the dealer several times to check on the repairs and replacement of the vehicle which was not only very unsatisfactory but many parts were found missing and the vehicle was found dented, scratched and further damaged at many places while it was parked at their workshop. 4. The Body shop manager Mr. Deepak Razdan and the body shop advisors Mr. Vinod Dabral along with the other staff had witnessed the discussions held wherein the poor denting beating & paint workmanship some parts were also missing and was reported to the management. Thereafter Mr. Naveen Tomar, the Sr.G.M of M/S Rohan Motors had intervened in the matter and assured to resolve the same. 5. Even after elapse of four months the matter was not resolved and ever since the vehicle has been parked at their workshop for reasons best known to Rohan Motors. 6. I have gathered from the Insurance claims department that the claim of my car has been paid to M/S Rohan Motors as per documents on file. 7. I have not signed the satisfaction letter nor signed any bills/vouchers towards the settlement of the car. The vehicle was neither delivered to me nor have I paid the difference amount towards my portion of expenses towards depreciation, consumables, deductions excess clause etc. 8. The repairer has used fraudulent means to get the claim paid by the Insurance Company by forging my signatures. 9. Kindly look into the matter and take appropriate action in this regard. I shall not hesitate to report the matter to higher offices to highlight the case of cheating and fraud played on me. Thanking you, Mukul Handa

I, Mrs. Sutapa Sen, booked an old swift lxi (2014 new car only) on 6.12.14 with a chq. of rs. 10, 000 with the One Auto Pvt. ltd, kalikapur. On 9thDec. i made the full payment with necessary documents but did not get the delivery of my car yet. the person who dealt the matter is Roni Paul. Regarding documents submission too we faced a number of problems as he was not satisfied with e-mail print out of my state bank account details for my address proof. I had to submit my original pass book for unknown reasons.please do the needful for a better service n less consumer harrasment. Thanks... Sutapa Sen E mail id- sen.[protected]@gmail.com.

Dear Sir We have purchased "New Alto K10 VXI" car (registration No JH-10-AS-9989 and chassis No MA3E2DEIS00109006, Engine No K10BN1805760) from your authorized dealer/ distributor M/S Reliable Industries, Motors - Dhanbad - Kola Kusma, saraidhela Branch. The vehicle was delivered to us on 19/11/2014. While driving the vehicle, the below detailed issues were observed. 1. Key Off audible reminder feature 2. Head lamp On warning buzzer is not working The new model should have been PDI by the dealer before delivering to customer. But these feature were not verified during PDI by Dealer/Distributor but later on feature issue has been identified by customer. Now when the same has been shown to the Service center team of the same dealer, they are not able to solve the issue. Can some action can be taken so that mentioned feature are in working condition. Consumer Shankar Prasad Shaw, at Rajgang, Dist-Dhanbad, 828113 Mobile No -[protected]

We bought a new car Ciaz Zdi which was delivered on the 2nd week of November. It has been more than one month and we have not received the number yet. One month after the submission of the form and completion of other formalities, a sales executive called me and informed that one seal is missing on the form. It has been more than a month and still they have not submitted the form (which after one month they find is incomplete). This is a way in which this particular showroom operates and make a lot of money from the interests on the all the amount submitted by various customers. This is the second time this has happened with us (last year we bought Dzire and faced the same problem from the same showroom) and this time I am planning to take some action against this.