Maruti Suzuki India Complaints & Reviews

Dear Sir, This is to inform you that personnel from Apra Auto Ggn is not paying any heed to my complain regarding Free Car Servicing . In spite of repeated reminders, it seems they are not interested . I am Devraj Dutt, an Ex Maruti employee .. Please do the needfull . Thanks Devraj Dutt [protected]

I have my own maruti zen estilo with registration no GJ6CM 3313. It has been serviced at maruti service only. But since last few services it has been observed that no one care for the customers. The following are the points/complaints want to raise... 1. Not proper cleaning when asked for inside cleaning..about 1500 rs 2. Not properly managed time for delivering the vehicle. 3. Charge money and forget The things to be done..

Dear Sir, . I have given my car for service after one accident. They repaired and given to me in Jan 14. When they given me I had told to the supervisor I have complain in some parts. 1st one is the back side big glass which they have fitted that is completly defect. 2nd one the steering colour is also different. 3rd one dust is entering in the left side back light. From that period I have told many times to the workshop supervisors and also to the GM of your authorised dealer and service JYOTI MOTORS, Bhubaneswar, Odisha, but they are not listening. I would like to request you to kindly look in to the matter and please do the needful as soon as possible. Thanks & Regards, Dillip Kumar Pradhan, Mob-[protected] Bhubaneswar, Odisha.

I have given swift vxi after got into accident for repairing to UMA MOTORS, MATHURA. they didn't replace that oxygen sensor underneath the car. so the yellow light was flashing after that continuosly on the flashboard. after that i never got into accident, but they refused to accept this and now asking for full price for it.please help thanks....

Team, This is to update you that our Manager Mr Tulashidas Rane had given our Vehicle (Maruti Dzire Tour - MH 02 CR 677) at your Islampur Service station (Chowgule Industries Pvt Ltd Islampur) for repairs on the 27th of August 2014 and submitted all the necessary documents by 3rd of September 2014. We were informed by your Service Engineer that the Vehicle would be ready by 13th October 2014. Service time for Delivery was a stretch time considering the fact that it is an Authorised Service Station, since we had no alternatives we agreed to the timelines. After continuous follow-up by our Designate Mr Tulashidas Rane your Service Manager informed us that the Vehicle would be ready by 19th October instead of 13th October 2014, since we could not wait any further our Manager Tulashidas Rane travelled to Islampur on 21st Oct 2014. To his surprise he found that the Vehicle was still not ready. On confronting and after having an argument with your Service Engineer he was informed that the Vehicle would be ready and handed over to him on the 22nd Oct 2014. He had to stay back at Islampur since that was the only option left. On 22nd October 2014 Vehicle was handed over to him but in such a condition that it surprises us on the Quality of your Service Levels, fittings and basic cleanliness was not even taken care off. But my Manager had no Option since his monthly earnings depend on the Vehicle, he took the Delivery of the Vehicle in as is position. After reaching Mumbai he had to show the Vehicle to a Service Station again (Paramount Service Station Goregoan Mumbai) for which they have given an Estimate of Rs 50000/- for clearing the inefficiencies done by your Islampur Team. Points Which Needs Action 1. Who is going to bear the delay for Service Delivery (Business Loss - We have families who run their home on the Earnings (10 days delay even after commitment) 2. Even after getting their due claims why has the Service station denied us Basic service levels 3. Who is going to pay for the additional repairs amount which needs to be done at Mumbai (Rs 50000/-) Please let me know what is the further course of action and we request you to get our Vehicle serviced at your Mumbai Service Station without any further cost. Attaching you Photographs of the Vehicle for reference In Disgust For S & A Enterprises Agnelo Dmello / Sunita Dmello (M) [protected] / [protected]

Sir, Meri car swift dzire accident ke baad 3rd Oct, 2014, se Bhatia & company kota, Rajasthan. ke work shop me khadi he, 7th Oct, 2014, ko usaka job card banaya gaya, Rs. 5, 94, 137.21 ka Estimate National Insurance Company Ltd., ko diya gaya, Company ke Insurance note ke anusaar car ki value Rs. 4, 74, 592 he, but aaj 29th Oct, 2014, tak car ka kaam start nahi kiya gaya he, jabki Bhatia & Company ki taraf se hame total lose ka maamla batate huye pahale Rs.4, 20, 000 fir Rs.4, 50, 000 Insurance Amount lene ke liye manaya ja raha he, Jabki hamara kahana he ki aap Rs.4, 74, 592 hame dijiye ya meri car ka kaam karawa kar dijiye. kuchh documents ke photos saath me lagaye he. Service Estimate ka No; ES14000188, Customer ID [protected]

dear all, Dated[protected] I had go to rana motor gurgaon service station for my car due service, my car no. is hr 26 bh 0814 ritz, aprox 10.00 a.m. my job card done and aprox 1.00 pm my car service done and go to cleaning section, if my car go to cleaning section no body operate the cleaning section some body talking, some body eating gutka, many times i talk to my. job card in charge for this issue, he go to cleaning section and my car work start and after some time no body clean the car aprox 1.00 pm to 4.00 pm i m waiting for my car, just because of miss management of rana motors, i m not a single person suffer this issue so many people suffer and shouting on management. it is a very very bad experience for me, every time cleaning section take a time and not clean car proper, but rana motor sr. person no take the action against this issue, pls, take this issue seriously, other wise for some time i m change our car maruti other brand just because of service issue. IT IS NOT GOOD FOR UR AFTER SALES GOOD WILL. MY JOB CARD NO IS JC14012850 MY. INVOICE NO. IS BR14005968 THANKS YOUR'S FAITHFULLY LOKESH ANAND [protected]

I would like to share my car servicing experience with your authorized services station D N Autoland E-4 Meerut road industrial area (nera old meerut chungi) Ghaziabad. I had some problem with my Wagon r car no. UP 14 AV 4555, i took it to DN Autoland and they charged me 2200/- rs but the problem didn't resolve. Then i took the car back and they again charged 1700/- rs but this time also problem didn't resolve and i took it back and they again charged 6800/- rs and problem is still there. Now please let me now what should i do. i thought authorized service station are the most trusted and we should only take our car to them but they proved me wrong. I just wanted to brings this to your notice that service station like them are running the name of maruti or i must running the trust created by maruti from so many years. Please be informed that they don't even have any trained staff they use people keep on experimenting there. they still doesn't know what is wrong with my car. i'd like you to intervene and look into the matter as problem is still not resolved. Please ask them raise the refund for the same or else i'll have to take this matter to the consumer court. I hope you guys still believe in customer relationship and you'll resolve it as soon as possible and you will take some strict action against them so that they don't cheat their customer again or they should stop calling themselves ' THE AUTHORIZED SERVICE STATION OF MARUTI' Thanks, Nitin Tyagi Mob:- +91 [protected]

Maine ertiga car no. 2012 main buy ki jis main 1month k baad hi exail m falt aa gya jise theek karne m 4month tak Har 15 se 20 din m car ko bula Kar thek karte the phir v nahi hoti thi jab theek ki to purana exail daal diya esi k sath engine s oil aata tha use v unhone 5baar m theek nai Kiya v 2se 4 din tak car service center m rhti the.. Aur ab 11din s shelf k naam s car un k pass khadi hai. 1baar mujhe shelf repair karane k liye diya aur kha ki aap banva k leao yaha nai banta hai aap ko jaldi hai to khud market m jakar repair Karva lo. Yha repair Kar waoge to 1month lagega q ki ye jarmany Jayga repair hone k liye.. Phir jab main shelf repair karwa k laya to bhi car start nai hui pta nahi kya falt hai kuch batate v nai hai. Ac ka paip bhi leak h uske liye bhi 1month m banega aisa bol rhe hai. Aur bolte hai ki car repair karwana ho to 1month k liye car yahi drop Kar do nahi to ghar le jao apni car. mp20cd 2557

I have booked a swift dezire for getting delivery on dhanteras from vau's automobiles patna. They have assured me to deliver the vehicle but at last time they refused and requested to wait till 30 October. Again they are refusing for delivery on said tym. Kindly suggest What to do now ? Zatin lalit, branch manager, bank of india, mob[protected]

I purchased Maruti 800 2005 model recently it developed a peculiar problem after 3 to 4 km run the temperature will raise i have given this to your local authorised service dealer WHEELS AUTO in Adayar there is no leak in the radiator the cooling fan also working the service people suspected the gasket leak the removed the engine head but not able to succeed now the are suspecting the circuitry and not confident please advise what to check and repair This i am making a remainder out of frustration since there was no replay to my earlier request Reg No TN 07 AF 2034 EXPECTING EARLY REPLY SIVA

Sir, This is to bring to your kind notice that we have given our Grand Vitara no. HP 63 0006 in the name of Sri Ram Hospital New Shimla on 20th August 2014 for denting and mechanical faults, which was supposed to be delivered to us on 30 Sep 2014. Till date we haven't received the vehicle and today we had gone to the service station ( Goyal Motors Shimla) there the staff was realy rude and very uncooperative with us and no one is telling us as to when are thy going to deliver the car to us, neither the MD is taking our calls nor the GM (Mr.Anoop) is taking our call. We shall be highly obliged to you if you could look into the matter and deliver our car at the earliest. Regards Sri Ram Hospital New Shimla. [protected] [protected] [protected]

I have swift dzire, I changed my car front glass due to broken during accident, the changed glass was faulty, the visibility is very very poor. then I changed the glass 2nd time. now the glass is looking ok during day time but during raining or fog the glass is very worst. nothing is visible, I am now doubting on the spare market. I hate to touch my car now a days due to this issue. if i need to pay more for good quality glass it is ok. but where??? could you pl. send somebody to validate my car glass. because even if i go for changing new glass again, i am not sure about the quality.

Hi Respected Team, With great hopes of being a owner of a Maruti Swift D-Zire Vxi (grey color), we went to GEM Motors, Kondapur in Hyderabad in Telangana State. But little did we knew that time, that we have been cheated by the GEM Motor sales person and the manager. Me and my husband visited GEM Motors Showroom multiple number of times with the desire to buy a Swift D-Zire and has been promised by a delivery of the same on October 18th @ 6:00 pm by Mr. Amed who is a sales person in GEM Motors. We have also paid booking amount of Rs. 5000 and since my husband already has a pre-approved car loan from HDFC bank, Mr. Amjed told us that we dont need to wait for the loan to open in-order to have the delivery of the car. But finally, when we went on October 18th, at 5:30 pm, we were embarrassed to the core and were silently insulted by both the manager as well as Mr. Amjed. They mentioned that the car has already been sold to some other customer and they said that they were helpless. When we asked them what is the point of paying of booking amount, they advised us to cancel the booking/or that they will give us a silver color (but we don't need a silver color, as we love the grey Swift Dzire - it looks very good). With this answer slammed at our face, we left the showroom helplessly after being forced to cancel the booking. Little were they interested in understanding our hurt feelings and sentiments. Neither Mr. Amjed nor the manager is even bothered to say a simple "SORRY" for what they have done. Adding to our already hurt feelings, we were deeply hurt again with Mr. Amjed who had promised to return our booking amount of Rs. 5000 by October 22nd (Wednesday). But, it is very sorry to let you know that it has not been returned so far, nor did they even called us to explain the delay. As a review on GEM Motors, we heard that this is what they generally do to many customers and it has a very bad rating. As a team who take care of your esteemed customers (who love your cars and services), we are writing this with high hopes that we will get justice or at least our booking amount back. Thanks in advance! Contact No: [protected] Name: Janaki K.

Hi, Last month i have given my maruti ritz vdi car for service at CARS india ltd, kottvakkam, Chennai center.I reported the problem of rattle while gear shifting.I paid nearly Rs.9, 500 for the service.It seems the rattling issue was solved at the time of delivery.Again the same Problem is resurfaced within a month.That also during my immediate long travel.I approached the service centre and gave my car for checking the issue.They kept the car whole day and said there is an issue with ECM and need to be replaced with new one.The cost of ECM is RS.20000/- in the market.But they have arranged me an alternative vehicle for my travel.I purchased the car on march-2011 and the extended warranty period was over on last feb-2014. Sofar i have driven only up to 21000 km.I am really surprised to see with in 3 years and 6 months huge amount of spare part is required to be replaced.Also there is no facility in the so called service center to diagnose the issue or else it should have been addressed in my previous service which has given last month.Now i need to pay Rs.20000 plus service charge. With this issue, my confident on maruti suzuki CAR and its accessories has drastically comes down.Really disappointed with my Maruti Ritz. I am really looking for some concessions on purchasing the ECM.Can any of the Maruti suzuki authorized person help me?. Name : Manikandan.k.Mobile : [protected].Mail :[protected]@gmail.com

I have booked maruti suzuki gypsy king at kataria automobiles Daman on 26th sept 2014, before booking sales officer have committed to give delivery within a month, but now They are clearly decline of it and now saying 3 months of delivery time. This is clearly inappropriate. Please do the needful as early as possible. My contact no :[protected] Email id : [protected]@yahoo.com

COMPLAINT AGAINST MARKETING TIMES PVT LTD NEW DELHI Sir, I was a proud owner of maruti car 800 cc 1992 zen 1996 and dzire 2008 i have prebooked a maruti ciaz with marketing times automobile ltd on 8th sep 2014 by booking number sob14000454 number of times we have requested for the test drive of ciaz car but till date they have failed to provide the test drive today when we inquired from mr shaam sunder manager marketing times about the status of our delivery of the car he was not only discourteous but also rude while talking to us we were informed that it will take 2 or 3 months for delivery of the car but when confronted that the other dealers have already delivered 8 to 10 ciaz cars and you have not delivered even a single car mr shaam sunder said that we cant do anything and you will have to wait for another 2 to 3 months we are shocked with the remarks and the attitude shown by mr shaam sunder when we visited another show room t r sawhney motors pvt ltd today they assured us of the delivery of the ciaz car within 2 or 3 weeks kindly explain the reason behind this situation as we are totally dissatisfied with the current situation and the policy of the maruti company An early response shall be highly appreciated otherwise we shall be compelled to cancel the booking and switch over to some other automibile company SUNIL GOYAL [protected]

Sir My name is raghunadh.batchu. My car is met with accident before two months.I went varun maruti showroom in vijayawada, addressed at Eluru road, near ramavarapadu ring for service. Their I repaired my car under vehicle insurance(ICICI bank's) through the company of varun maruti suzuki. Then after six days, i went to the company to get my car back. But they told me, the car was ready but insurance is not claimed. But i told them i must need the car that day, then he suggested me to pay the amount of your insurance claim, and take the car, after the claim was complited he told me will refund the amount with in ten days. I had done the same way. After three times i met them. But not gave me the refund. My village is 100 kms from vijayawada. I came to the showroom with my won charges nearly 1000 rs. But they did not gave me the refund at every time. And same way the amount of refund of vehicle registration refund also. Please take action on this.

UltraTech placed an order for a Maruti D-Zire VXI Automatic on Sai services Mumbai on Aug 22, 2014: Ultra/car/ dated 22/08/2014 for Mr Rishi Kumar Delivery committed was within 30-45 days, as the colour specified was not readily available (Clear Beige / Pacific Blue ). However after more than 2 months, I have not even received the delivery date

I purchased a Maruti Alto 800 Vxi on 19th Sept 2014 from Sarathy Autocars, Kollam. One Mr. Anil (TL) and Mr. Rajesh were the executives dealing with us. Mr. Anil offered a scratch and win card, Rs. 3500 as discount for the Govt. employee scheme, a gift from maruti (Sony home theatre or a water purifier), Rs. 5000 if I have a two-wheeler and a gold coin worth Rs. 5000. I have got gold coin offer and two wheeler scheme, but while taking delivery they told me that the gift, Rs. 3500 and the scratch & win coupon will come after two weeks from Maruti. I called them several times but I haven't got any satisfactory reply from them. I complained Maruti regarding the same, but they also haven't replied yet. I strongly recommend not to buy any vehicle from Maruti dealers. Hope I will get a support from your end. Thanks & regards Arun. M G[protected] Arun Bhavan, Njettayil Perumpuzha. P O, Kollam