Maruti Suzuki India Complaints & Reviews

I approached Indus motors, Mettukada, Trivandrum as the air conditioning in the car -Maruti Zen with Registration No : KL 7AY 6903 was not working ( on 15 Oct 2014). They, after testing the AC opined that there is Leakage and the Compressor etc has to be cleaned/repaired. As there is reported to be no facility for carrying out such repairs ( for AC) in the centre, , I was directed to a local workshop. Kindly advise 1. Why an Authorised Maruti service station is not able to effect repair to the Air conditioner. 2. whether it is the policy of Maruti suzuki Ltd to allow Maruti service stations to resort to such (unhealthy) practices.

my self suvinkumar Mamdy I booke d the Car Swift Dezire but still they are not delivering the car car book date 27/08/2014 but now maruthi Sales man asking 50000/- Extra money when i said i[censored] give bill i will give but they are not ready to give the car

14/10/2014 From Vinod Ooralath Sivaji Ooralath House, Flat No: 203, Orlando, Dream Flower Apartment, Janatha Jn, Manjummel-683501, Ernakulam, Kochi, Kerala Phone : [protected], [protected]. To The Manager, Maruti Udyog Limited Respected Sir, Sub: Complaint against hiding consumer offer & launching of a new SWIFT in 20 days I have booked a SWIFT VDI on the 29th September 2014 & have paid Rs.1, 30, 100 as a advance (One lakh thirty thousand one hundred)(attaching receipt) on the same date after deducting the consumer offer Rs. 15, 000/-(fifteen thousand only) offered by the Popular automobiles, Mamangalam, Ernakulum .The staff forcefully made us to pay the amount on 29th September itself immediately informing that offer valid only up to next day and those consumer offer will not exist on next month. From a reliable sources came to know that staffs of Popular automobiles, Mamangalam, Ernakulum offered consumer offer of Rs.25, 000/- instead of Rs.15, 000/-and given Performa invoice.( attaching Performa invoice). When I asked about information of the new model of swift the staff doesn’t reveal anything about the new launch of swift. But the same source I came to know that they have suggested to the customer that never take the current model of swift now, because Maruti is going to launch new model of swift. So I hereby request you to refund the Rs.10, 000 as the difference in the consumer offer of Rs.15, 000 & Rs.25, 000 because it’s against cheating and hiding offered by popular automobiles. Attachment: 1) Performa invoice given to me showing consumer offer Rs.15, 000/- 2) Performa invoice showing consumer offer of 25, 000/- 3) Advance payment receipt. Please do the needful at the earliest. Thanking you, yours faithfully’ Vinod Ooralath Sivaji

I got multiple calls from PASCO Gurgaon, for getting my insurance renewed, which started a couple of months before the due date. There were regular follow up calls till I gave them a cheque for the premium amount of (Rs.9873) on 8th Oct. Since then I have been following up with PASCO Gurgaon to give me the Insurance Policy and I have been giving my correspondence details in all my calls, but I have not received my insurance policy till date, even though my Insurance is already expired. I cannot take my car out due to this inconvenience. This is absolutely not acceptable and it clearly shows how PASCO treats its customers. They are very good till the time you avail their service, but post that there is NO one to care. I would request everyone in Gurgaon area NOT to go to PASCO Gurgaon for any Insurance. They are cheaters. I don't have any place to go now, not sure how to get my car policy papers. If there is someone from Maruti who is tracking this, then its a clear message of dissatisfaction from a customer who has been using Maruti for over 20 years and with this kind of service, I would be soon moving to a different brand other than Maruti and would also share this feedback with all my other colleagues (in my 300, 000 colleagues organization), this would surely impact your sales graph. Amit Bansal, [protected]

I purchased a new Maruti Suzuki ALTO-800 Car on 31/03/14 from M/S SWG Car World (the authorised Dealer of Maruti Suzuki) at Durgapur, West Bengal. After 2 months, I am noticing that the air pressure in one of the (tube-less) tyres is getting reduced @ 5 p.s.i. per week. I informed it to the dealer from where I purchased the car. They checked the defective tyre during the ‘2nd Free Servicing Day’ on 12/10/14, but they could not find out any leakage in the tyre. I therefore request M/S Maruti Suzuki to arrange for replacing one tyre (or tyre assembly as a whole) in order to relieve me from regular harassment of checking air pressure in the defective tyre after every 2 weeks. Faithfully yours, A. Hamid, (M): [protected], E-mail ID: [protected]@saildsp.co.in/hamid.[protected]@gmail.com

Sir, I am owner of Maruti Alto K10 KL 40 H 5864. My Vechcle is one & half year old, six times i given to the service center for finish the complaint, but still also i am facing this complaint. so many times i am calling to that service people, but they told" we will check ", telling like that only. Sir, please take the necessory action . thanking you youre faithfully Regi Kuriakose North Mazhuvanoor Ernakulam. Kerala Mob:- [protected]

sir. i bought a new maruthi alto k10 on may 2014.after second service i found the dickey is not opened by its knob and the inner light also not working.after third service i found that two tyres of the vehicle is damaged.they didn't check alignment and didn't rotate tyers.the result is two tyres damaged.and i telephoned gm and do co plaint through phone last week.no one rectified the complaints of the vehicle.and didn't replace the tyers.it happened in free services period.so pls replace damaged tyres and rectifies the complaints. thank you anil

sir i had buyed swift Zdi in april 2013. . there is a problem in cars . headlight . there are some cracks on headlight mirriors. . i went to lovely auto service station jalandhar from where i buyed swift car no PB 08 CK 3660 ON THE NAME OF BALVINDER SINGH MY CELL NO [protected]. but they says me light engennior will come and he will cheak .. . i went lovely autos many times but they says we will inform you whenever engeninor ishwar singh comes. . but there if no call from lovely autos jalandhar. .. please find solution .. your staff is not doing his jab properly and not understanding there responsibility.. .. you can contact me on [protected]...

Dear Sir/Madam Sub: Complaint against Vehicleades, Pathankot, branch Jasur Last month I was informed by Vehicleades, Pathankot, branch Jasur, that if we purchase any Maruti car, we will get discount of Rs.10000/- on purchase. The SBI Branch Jasur issue D.O to vehicleades, pathankot, branch jasur on 28th Aug, 2014 for purchase of car, modelSwift LDI. We got the delievery of car on 1 Sept, 2014. The vehicleades branch Jasur refused to give the discount of Rs.10, 000/- and informed us that now the offer is not there. I felt like cheated. Every year I purchase atleast one car of Maruti but after this episode, I will never purchase any car of Maruti as company has lost the hold on the words they commit to there regular customers. I already filed complaint in Akosha one month back, the complaint number is 1035826. But still there is no response. Rakesh Kumar Village Jasur Tehsil Nurpur District Kangra Himachal Pradesh Mobile Number - [protected]

Mene apni gadi karnal motors k yahan repairing k liye di thi 9/10/2014 me or jo unhone mujhse wayda kiya tha 11/10/2014 me gadi wapas karne k liye wo unhone poora nahi kiya or mere phone ka sahi tarah se jawab bhi nahi de rahe mujhe kya karna chahiye...Mera Mo.No.[protected]

I went to Bimal Auto Agency, Behind Dhoom Restaurant, N. H. -37, Beharbari, Guwahati-781029 who is one of the dealer of Maruti Suzuki on 11th Oct/2014 at about 10-00 a.m. for servicing of my car A Star VXI on request from the said servicing centre. My car was running smoothly and no problem was faced. I just request them to wash and clean the car and to check wheel balancing, wheel alignment only. For this simple works they have taken more than 6 hrs. But they are hanging a poster inside their workshop that car is delivered within 2.5 hrs (Express delivery). I did not understand the meaning of so call declaration/ advertisement ! Most worst servicing provided by them . No responsibilities, no liabilities to the customer like me. They do not understand the values of time of a customer. No response found after giving verbal complaints to the concerned care taker. Ofcourse, the work manager assured me that he will take necessary steps against my verbal complait. He also told me that I will never face such a situation in near future. Anyway I am lodging this complaint with wishing prompt and better service, and well behave from the workers of Maruti Suzuki dealers. Thank you.

my name is abdul wahid i have maruti suzuki ritz vdi variant car . my car registration number DL1CN9165 and customer information name ms. zarin address 716 gali hakim sharif jama masjid delhi mobile no [protected] my car sold date 26oct2013 I inform you my 3rd free service already do on servicing dealer harisons automobiles g.t. road . this way my 3rd free service i loss beause servicing dealer mistake. so please you take action for my problem.

We had purchased a swift dzire against exchange offer but the bill issued by the dealer is net off by the exchange value of car so i want to know the billing policy weather bill should show the gross value of car and then exchange value should de deducted. Thanks

I Brought New Wagnor Lxi White In August 28 From Rana Motors Pvt. Ltd. But Jab S Maine Car Use Ki hai. Tab S Hi Usme Gear Shifting Mai Problem Hai. 2 S 3 Bar Mari Car Workshop m Chali Gayi Hai. But Abhi Tak Kuch Solution Nahi Hua H. Please Help Me.

Bought a maruthy swift Dzir vxi car with following description Chassis no. MA3EJKD1S00236980LC Engine no. K12MN7038557 month of manufacture November 2012 from AM Motors Changaramkulam in Malapuram distrct Kerala Reg no. KL 08 AZ 4269 From the beginning itself malfunctioning of emission control system noticed .The malfunction indicator light comes on when vehicle is running. Many times repairs conducted by my dealer AM Motors and rectified.After...

sir my car swift chassis number is rub model no 2005 UP80AT 8256 please suggest me what can i do. my insurace clam is pending last 1 year and 6 month in your all maruti service centres in Agra rigit now i am out of station my father is not well my car insurance is finished i am going to faridabad maruti insurance office thay sad no chassis number i cant do the insurance . Please help me Regards Sanjeev Arora Agra Cantt, Agra ph no. +[protected]

I am very disappointed with my experience from Spectra Motors. I am writing this email to seek your assistance in reference to the trail mail. I expect a reply on this feedback and hope it does not fall in one of the unattended mailbox. I am extremely frustrated and feel harassed due to your service levels in dealing with customers. I purchased a brand new Alto K10 (full payment done), here start the series of disappointments. REG NO: MH-02-DN-76181. After Spectra Motors received the complete payment our calls were going unattended for 2 complete days. . After all the efforts being put up to contact Mr Yogesh, he committed to deliver the car on 5th Sept 2014. 3. To my surprise, the car is delivered without the left mirror, instead of purchasing it when the car was booked. . While performing the rituals, we found ants under the hood and cockroaches on the dashboard. 5. After continuous follow-ups for around a week Spectra pulled the car to the service centre and reverted back us to stating, the car was clean and their technicians could not trace any issue. But still there are ants seen, entering the front right door from within. (I have attached the images for the same) . When I opened the rear boot, I found damaged rubber strip. (I have attached the images for the same) . Customer service manager for Spectra (Chembur branch) has not yet shared the age of the car via email or any sort of written document instead of repeated follow ups. She has been co-coordinating in the best way she can but that has not solved the purpose. . It's been almost a month, but still i have not received the car manual, which includes the " MAINTENANCE SERVICE RECORD" . I am also facing other technical issues which are highlighted to them. I will definitely post this grievance on all possible social media platforms & consumer forums. HOW CAN A BRAND NEW CAR WHICH HAS PASSED QUALITY CHECKS, HAVE SUCH ISSUES ????YOU ARE TARNISHING THE IMAGE OF MARUTI SUZUKI. CERTAINLY MY FIRST AND LAST ENGAGEMENT WITH SPECTRA MOTORS. I am forwarding this email again as the Spectra has made me deal with mental agony, deficiency in service and below average customer service.They took my car for the 1st service. Post that i am facing issues with the fan belt. It keeps on making noise. Adding to it, the rubber strip below the rear boot was not replaced. I was told that its NOT IN STOCK, instead of it being a fault of their own.I am trying to connect with Saumit Deb and Ravi Kant Dhawan through my Linkedin profile, and will address my concerns to them.HOPE YOU GUYS KNOW WHO THEY ARE !!! Much of bitter words have been exchanged for the past couple of days. I cant be fully blamed for you got to do something for those numerous negative reviews flooding the internet.

My maruthi swift dezire car was purchased last November. The car was covered only 4000 km. But 4 tyres are feel damaged day by day it was Increasing the damage. Several times Iam complainted and visited the service centre but no use my time and Money was wasting only.

I had purchased Access 125 scooter from SMK Suzuki motors at Porur Chennai on[protected] and on receipt I had noticed the following defects and the same reported to the dealer on next day while collecting my Registration number TN 09 BW 8556, The dealer said that the vehicle defect may be rectified while doing 1st service. Hence I took the vehicle on 24.8.2014, for the 1st service reported the same defect, but the dealer does nothing, Again I took the vehicle on 24.09.2014 for 2nd service reported the same defect but does nothing, hence it is therefore requested that kindly intimate any other good service dealer in and around in Chennai who can solve my problem.

DEFECTS

1. While driving my vehicle hand bar is pulling in one side

2. Head lamp ( high beam, low beam) focusing towards up to sky and not on road resulting I am unable to drive the vehcile in night time

3. Right side rear view mirror glass is always unstablished

Thanking you in anticipation from your end.


Regards
Mothilal
Mobile No [protected]

I purchased Marti dezire zxi from rukmani motors at ujjain 21 sep 2014 .I deposited road tax 47500 and company paid rto o[censored]jjian 44000+850. so excess money paid by me 2650 please return my excess money otherwise I am going to consumer court .many times i remember them for money but they ignored my request. my name .dr.mahendra jain e mail -dr.[protected]@yahoo.com